Database Info

Random shutdown solution!

Random shut down solution! At least for me.
My phone shuts down pretty much 2-5 times a day since i got it. No matter what I do to it. But I tried the app, load monitor and enabled WAKE LOCK and my phone hasnt rebooted in 4 days!
Anyone else had similar experience.
Sent from my SAMSUNG-SGH-I897 using XDA App

Umm, not meant in an asshat way at all man, but your real solution is to take that sucker back. I wouldn't put up with that at all. Bad phone. Just my opinion.
From a phone on an app

I have to agree with the post above mine. I believe it's a hardware issue and that you should return it for another one. I have two captivates and neither I've of them have ever had the random shutdown issue.

Truth is, the phone is bad. Ask for a warranty replacement. I went through 2 phones until I got a good one with no issues. A perfectly good working phone should never randomly shut off as mine were doing before (4-10 times a day) Even setting Set-CPU to 1000mhz 100% of the time didn't fix the other phones I had. Hell, even leaving the screen on the entire time one of them still shut off once.

Others have found that the "wake lock fix" has not worked (although it initially seemed promising). If your shutdowns recur, exchange the unit. That's been the only remedy to date.

Did you have set cpu installed? That's what happened to me after installing set cpu. Sometimes it would lock up after the screen went off & sometimes it would just reboot randomly. I got around this by setting the min clock speed to 200mhz. I think set cpu sometimes undervolts the cpu when scaling especially at 100mhz & at 1000mhz when the screen is off. If it did that stock then I would definitely return that pos! Wake lock will kill your battery life.
Sent from my SAMSUNG-SGH-I897 using XDA App

Well we will see. I was in the process of a rma and just got the phone last night.
I see if the new one has any issues. By the way this will be my 4 th phone(3 through the first month, this one through rma). So the get another phone idea kind of sucks.
Just a curser glance at the back of the rma phone and I can see its different. So maybe I'll get lucky on it.
Sent from my SAMSUNG-SGH-I897 using XDA App

. .

Same here, I'm in Australia, I bought the phone from the US, It used to shutdown 3 - 5 times a day, especially when it's fully charged. Wiped the phone (Internal and external) and now it's solid stable. no special apps or settings or whatsoever. It's a little bit weird though.

I think the problem may be from the phones overcharging. Mine was brand new and I left it on the charger overnight then took it off the charger in the morning and when I came home from work it was powered off. It may be a safety feature built into the phone and not a defect. I had it happen to me twice when I didn't take it to work with me after charging it all night the night before.
Sent from my SAMSUNG-SGH-I897 using XDA App

I leave mine plugged in all the time overnight and it has Never booted off
Sent from my SAMSUNG-SGH-I897 using Tapatalk

galaxyjeff said:
I think the problem may be from the phones overcharging. Mine was brand new and I left it on the charger overnight then took it off the charger in the morning and when I came home from work it was powered off. It may be a safety feature built into the phone and not a defect. I had it happen to me twice when I didn't take it to work with me after charging it all night the night before.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I thought the same, but last night I forgot it on the charger with no problems at all, No shutdowns... Strange...

It happens to my Samsung S Vibrant and I *think* I can reliably reproduce the issue, at least on my phone.
Steps:
1. Go to a spot where you know it has failed, for me this is my office because it has bad reception and it seems to only shutdown for me when there is bad reception.
2. Make sure 3G is turned on and open an application that uses data.
3. Wait for the phone to sleep, do not hit the power button or anything to make it sleep (not sure if this step matters)
4. Wait ~30 mins without touching the phone (You can play music with it while this is happening if you want, the music will stop to let you know it's failed)
5. Try to wake up your phone, it is now dead.
I'm not sure this will work for everyone but last night I could reproduce 3 shutdowns in an hour and a half. And reproduced about 7 shutdowns yesterday when my phone only usually shuts down ~2 times a day.
I'm testing out all kinds of software permutations (disabling stuff, installing things like Captivate Keep Alive). Nothing has worked so far, my guess right now is that the problem lies in the Pattern Unlock feature so I have disabled it, I read that on a forum somewhere.
My guess is that if you have too much running in the background it might take up too much cpu or ram so that when the phone tries to come out of sleep it can't get enough CPU power to come out of sleep and therefore gets stuck in a kind of limbo. This theory could then be releated to the SetCPU problem when you set the CPU too low when it sleeps the issue occurs.
Moral of the storey is I have no idea what's going on, but please post if this works or doesn't work. Maybe it will shed some light on the issue, or you can tell me I'm wrong so I can give up. Let me know if you have Pattern Unlock enabled...
Luckily I'm not past the 30 day mark and I'm exchanging for a new Vibrant tonight. Wish me luck!
UPDATE: It's not the fault of Pattern Unlock, just reproduced the issue with it turned off.
UPDATE #2: Got my second Vibrant, just reproduced the issue within 30 mins of getting into work in the morning.

My Captivate used to shut off once every 2 weeks. Now it's doing it 4 times a day. However, I just found this app:
http://uk.androlib.com/android.application.org-bluesteel-cka-qxnim.aspx
Looks promising. I hope this works.

My wife's stock Captivate has been doing this for a week or two (our phones are about 6 weeks old). My rooted Captivate has -not- been doing it. We both have the same "plug it in all night" charging pattern. Hers will be going back shortly.

Jack45 said:
Others have found that the "wake lock fix" has not worked (although it initially seemed promising). If your shutdowns recur, exchange the unit. That's been the only remedy to date.
Click to expand...
Click to collapse
Tha'ts not true.
My phone was working fine. Then I rooted it. Then I started sideloading bunch of apps. Randon shutdown started to happen. I started tracing back and deleted apps one by one. Didn't work. Replacing the phone was out of the question because I live in Canada and bought the AT&T phone cash off a seller.
SOLUTION:
if you have had SetCPU (or overclock app) and had it to anything to your phone, this is what you got to do.
Run the SetCPu again, and make sure that you do Max 200mhz and Min 200mhz.
Reboot the phone.
Then go into SetCPU, disable autodetect. Then uninstall app.
No more random shutdowns.
It is NOT a hardware issue.

I can confirm that the App stops my phone from shutting down.. unfortunately I have to set it to 65% charge for it to work (whereas others can leave it on default 80%).

Found my issue, it was happening when my phone was jumping between the 850 mhz band and the 1900 mhz band. It would freeze and only happen in areas of bad signal. Locked it on to the 850 mhz band and havent had a freeze since.
100 hours of uptime and counting
http://forum.xda-developers.com/showpost.php?p=8612667&postcount=386
I have also heard that some phones experience the issue when fully charged and that putting a wake lock on your phone with captivate keep alive will solve the problem. These are two independant issues.

i'm not really that knowledgeable about how the phone interacts with different bands, but i'm trying to fix this problem as well and i'll try anything. are there any side/adverse affects to locking it onto a single band?

Has anyone tried removing the sim? to see if it still turns off?
The problem im having is when its near full and goes to sleep i need to turn it back on (like it shuts off) but i tried removing the sim and has not had this problem

[Q] G2X Shutdown issue

my g2x shut down and wont turn on..i charged it over night... it took like 3 hours to get to 99 percent...it took a while....i left it over night and this morning it was off and wouldnt come back on...i called tmobile and they told me to try to get a extra battery..but no one has em yet..and they cant exchange it cuz i bought it off of craigslist...anybody know anything that will be helpful?

Try holding down the volume down and power button at the same time beware it will wipe the device but may get it to boot not sure
Sent from my LG-P999 using XDA App

Had the same problem. Try pulling the battery out insert it back in. I had them ship me a new replacement.
Sent from my LG-P999 using XDA App

promptly go back to the person on craigslist and slap them in the face. I hope you @ least got a deal on the phone. Hopefully you shouldnt have to wait to long for replacement batteries to be made by some manufacturer. good luck

gconcepts said:
Had the same problem. Try pulling the battery out insert it back in. I had them ship me a new replacement.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
This works for me also. Happened about 4 times today.
Sent from my LG-P999 using XDA App

shovelhead83 said:
This works for me also. Happened about 4 times today.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It happened to me 3 times today, my phone shuts down and won't turn back on until I take it out and put it back in, it's because it gets overheated and the phone shuts down itselfs, it must be a defective battery that makes the phone really hot when it was in my pocket.I went home and replace it with another battery (from another G2x i was about to send back to Tmobile because of bad light bleeding from the top corners), and everything works perfectly. I start to love my phone a little better now.

That same weird thing happened to me one morning I was scared but all I did was took my battery out let it cool out for a while because I noticed my device was hot then it said system check under the LG logo then booted up
Sent from my LG-P999 using XDA App

djsteez said:
my g2x shut down and wont turn on..i charged it over night... it took like 3 hours to get to 99 percent...it took a while....i left it over night and this morning it was off and wouldnt come back on...i called tmobile and they told me to try to get a extra battery..but no one has em yet..and they cant exchange it cuz i bought it off of craigslist...anybody know anything that will be helpful?
Click to expand...
Click to collapse
its a shame you didn't just pull the battery. its not a hardware issue and this android build isn't the first to do that.. there are some issues with this build of android its obvious.. give some time more builds will come including cm7 which you will find rock solid soon enough.

I had two g2xs with the problem, and I'm pretty sure it's a hardware issue.
When I charged it, I noticed the back got really hot.
On that suspicion, I went to a different TMobile store and got one from a different batch, by looking at the manufacture date on the back of the box.
No more problems.
R
p.s. I'm pretty sure a software "fix" will involve underclocking/undervoltaging. Lame.

Probable fix
Hello,
So we’ve been working on this issue for quite a while. And have come up with a semi-practical solution. This might interest some of you, who have this issue.
Issue:
Both I and my friend opted out to purchase the new and wonderful LG g2x phone. After receiving the phones we came against a very similar issue. The cellphone unit would shutdown/turnoff during the charge [car or wall]. The shutdown would occur around 95% of battery charge. In addition the phone would get hot. After the shutdown to start the phone would require pulling the battery out of the unit and reconnecting it again, otherwise known as: Perform a battery pull.
Trials:
So after doing some research and funding out that LG is literally doing nothing about this issue, [great testament to their corporate integrity] we decided to take on this issue. At first we also believed that it is, indeed, the battery that gets heated and goes offline after reaching some temperature. After recognizing the poor quality of the battery, I’ve decided to purchase a better quality one online. No surprise really the phone would still lockup at 95% charge.
At this point I took it upon myself to resolve this issue with what resources I have available. I am an MIT student and have a high tech engineering lab available at my disposal, in addition to some free time with a winter break and all. Anyways, I pulled the phone apart and this is what I’ve discovered…
Discovery:
So inside the phone right next to the 4 connecting diodes that connect the battery to the cellphone unit are 2 semis [semiconductor hubs] that are responsible for providing battery charge information to the cellphones cpu [central processing unit] in addition theres also a line running to those semis that probably carries some sort of information [current] that the semis are also responsible for.
The first approach that we took was through the hardware, and killed that additional line and allowed the semis to only be responsible for the battery charge. The results were somewhat positive. Although the phone would freeze and glitch like crazy it would not shutdown with a subsequent necessity of pulling the battery.
We also noticed that it was the two semis that would get hot actually and lockup shutting the phone up and requiring a battery pull. The reason you need to pull the battery is because the iodes would overheat and completely glitch out, also even though the phone was now powered off there still was a current running between the battery and the phone. Only the battery pull would allow the diodes to drop the charge and reset to the position for the phone to be functional again and able to power up.
Solution:
So the idea was to find a software solution, which would free up this one line running into semis and allow them only to carry the responsibility for reporting the battery charge to the cpu. Believe it or not the first thing that came to my mind was the solution.
The app called Advance Task Killer (ATK) [available free on the market] proved to be useful. I do understand that this program is not very effective and only kills running progs in the foreground. However, that single line is also not very important to information transfer and becomes useless after you clear the cellphone’s foreground information transfer.
Basically when you run atk the line becomes inactive and you can charge the phone without any lockups. I’ve been doing that for about 10 days now. Discharging the battery to about 17% and charging it all the way up again and the phone has not yet turned off once and required a battery pull, nor has it been getting hot.
The idea is to clear the line prior to putting the phone on charge [car or wall]. So what you do is run atk few times [twice at least] then plug the phone in. this worked for both me and my boi here @ mit. After a week plus of testing we decided to release this onto the public.
We both a running stock lg g2x gingerbreads and have not tested it on any other roms, however, I suspect that it will have a similar effect on more leaner and cleaner roms like CS7.
Hope this helps those who are still struggling with this issue.
P.S.
In addition I would like to add that we did pull the battery apart in the lab and found that the stock battery was complete SHAYT! Some of the cells were cracked and overall it was just poorly manufactures. Cracked cells inside the power unit diminish its capacity to carry charge by a factor razed to n^power. Also may cause the battery to heat up during the final stages of its charge process [around 95%] due to the fact that to go the last 5% it will require higher resistance also in n^power. I suspect that in this great economy LG is cutting corners whatever place it can so there’s prolly very minimal quality control in power unit production. To those who think that they lose charge too quickly, that the battery gets too hot during charges, and possibly causing the phone to lock up: If you are using the stock battery, you may want to consider replacing it.
P.P.S.
Overall it is a hardware issue, in our opinion, that could be fixed with the use of the software, by rendering that extra line inactive for example. However, I would like to NOT compliment LG as a corporation and organization in general on their moral standing and responsibility that they carry to their customer base by doing completely nothing about this issue!
Thank You LG, I am no longer your customer.
“Making the world a better place, one action at a time.”

And I thought I was one of the lucky ones...

Had the g2x since launch day, loved the speed, size, etc. Never had a single reboot (actually did once or twice while charging in the first few days), screen bleed and had fairly good battery life to boot with fairly heavy usage. What more can you ask for, right?
So fast forward to today...i was in the middle of typing a text and battery died, I was at 1%. So I plug it in, turn it on and then it got really hot and non stop rebooting only while on the charger. Taking it off the charger would stop the reboots, plug it in again reboot cycle again within minutes (no sound to warn me its rebooting, no start up animation).
Eventually when it was on the charger the battery icon looked really weird, it was completely white with 2 circular arrows in it, never seen that before, anyone know what that means.
After a while the phone cooled down and has now been charging for he last hour with no rebooting. I did call Tmo and they are sending me a new battery and handset.
I am unsure what to do, keep mine since it appears to be fine now or keep the replacement items. I am not rooted completely stock with minimal apps installed.
I really, really dont feel like setting up all my prefs again and reinstalling apps. One thing is for sure i am seriuosly considering the HTC sensation now. Had the MT4G before and it was great, so my perception of HTC is high.

mikea3000 said:
Had the g2x since launch day, loved the speed, size, etc. Never had a single reboot (actually did once or twice while charging in the first few days), screen bleed and had fairly good battery life to boot with fairly heavy usage. What more can you ask for, right?
So fast forward to today...i was in the middle of typing a text and battery died, I was at 1%. So I plug it in, turn it on and then it got really hot and non stop rebooting only while on the charger. Taking it off the charger would stop the reboots, plug it in again reboot cycle again within minutes (no sound to warn me its rebooting, no start up animation).
Eventually when it was on the charger the battery icon looked really weird, it was completely white with 2 circular arrows in it, never seen that before, anyone know what that means.
After a while the phone cooled down and has now been charging for he last hour with no rebooting. I did call Tmo and they are sending me a new battery and handset.
I am unsure what to do, keep mine since it appears to be fine now or keep the replacement items. I am not rooted completely stock with minimal apps installed.
I really, really dont feel like setting up all my prefs again and reinstalling apps. One thing is for sure i am seriuosly considering the HTC sensation now. Had the MT4G before and it was great, so my perception of HTC is high.
Click to expand...
Click to collapse
If you don't notice any problems, keep it
The same thing happened to me this morning
Battery health status OVERHEAT
took off battery cover, i powered off through menu, powered back on through button
WHITE BATTERY REFRESH LOGO followed by media scan
Working as good as ever, and actually my battery life is a little better

Get a new battery asap. Yours is bad if it's overhearing during charge.

diablos991 said:
Get a new battery asap. Yours is bad if it's overhearing during charge.
Click to expand...
Click to collapse
im kind of in the same boat as the op but not as bad on the overheating. how do i get a new battery? i bought from amazon and its past the return period.

My opinion of LG is really low. First the sd card slot died on my Optimus T and then numerous problems with my returned G2x. I hate to say it, but the grass is definitely greener on the HTC side right now. I will be checking out the sensation if permaroot happens.

yup, mine did the same thing. all was good for a month or so then boom my battery just freaked out. I wrestled with it a few days then last night it went from 100% - 0% in 6hrs while powered off. It's the battery. Get a new one.

Mine doesn't reboot...it just shuts off. Won't turn back on until I yank the battery. Only issue happens like once a day. But ill point out I'm now pissed Droid x gets gb Friday and I'm still using froyo...granted.by choice because I refuse to use a leak.
Sent from my LG-P999 using XDA Premium App

ericc191 said:
My opinion of LG is really low. First the sd card slot died on my Optimus T and then numerous problems with my returned G2x. I hate to say it, but the grass is definitely greener on the HTC side right now. I will be checking out the sensation if permaroot happens.
Click to expand...
Click to collapse
Not to change subject here but permaroot doesn't do much if the bootloader is locked. Gaining root doesn't mean custom roms or mods. You'll be able to use Titanium Backup but so what.
Also, back on topic. There are lots of reports that the batteries are bad and if it is over heating I'd definatly replace it.
Tmo sent me a replacement G2x after I thought I fried mine. I fixed it eventually by flashing several CWM recoveries. The replacement had nasty screen bleed. Needless-to-say I sent the replacement packing.

I was using my phone all day yesterday like usual I let my battery die all the way before charging again and today for some reason my battery is dying quickly.
Took off the charger at 6 am and it is now 11am and I have only 50% usually I have 70% or so. I hope my battery is not crapping out on me... I guess Ill find out in the next few days maybe this is just a fluke... I hope...

player911 said:
Not to change subject here but permaroot doesn't do much if the bootloader is locked. Gaining root doesn't mean custom roms or mods. You'll be able to use Titanium Backup but so what.
Click to expand...
Click to collapse
Good thing it's not gonna be locked then eh?
http://www.tmonews.com/2011/05/htc-decides-to-unlock-bootloaders-moving-forward/

RevenG said:
Good thing it's not gonna be locked then eh?
http://www.tmonews.com/2011/05/htc-decides-to-unlock-bootloaders-moving-forward/
Click to expand...
Click to collapse
It is locked and HTC said this policy applies only moving forward. Which means future phones. There is no word about existing phones yet.
Sent from my G2x

I am on my third G2x. From the day I received the last one(3 weeks ago) it has been rock solid(NO reboots-no screen freezes- no dropping data connections). Two days ago I bought a router and decided to use wifi in my home. Since hooking it up and running the G2X on it I find that I have reboots-screen freezes and oh yes data connection dropped (numerous times)I guess the wifi is just not meant for this phone. 3 weeks of happy usage and bam!! wifi in the house. I have also had apps changing settings without my doing so( never happened before wifi usage<) Also now the Gps is even worse than before.Been running it without the wifi and still getting the same issues now. Oh how I wish I had just stopped after the second one and asked for refund. This could (and probably will be eventually) a super super phone. I just don't know if I have the patience to wait . I just ordered an Asus Transformer which will be here on 5/31/11, maybe playing with it will soften my stance on how I view the G2x at this moment. Anyone else had the wifi situation?

I'm rooted with cwm. I have random freezes but it appears to only be random kernels. As well as only certain versions of android. Once the gb update comes out, I'm sure alot of our problems will clear up...
Sent from my LG-P999 using XDA App

[Q] Another G2x noob, is my phone going to be a lemon?

I'm kinda hesitant to post this, because I know you guys go through great lengths to emphasize searching first. I watched the video when I registered, nice touch. More forums could use vids like that!
oh well, here we go:
I have owned an Iphone every since they where introduced to the market. I have been wanting to make a switch for a while now. I was very close to purchasing a G2x back in April when they came out, but I held off. Well recently, a coworker let me check out his HTC G2 and I was amazed at the functionality, features, and other misc items compared to my old Iphone 3GS. I was never a fan of the slide out keyboard, so I knew the G2 was not for me.
Last week, I just missed the free promo on T-MO's web site, so Instead I purchased a G2X locally. I was totally unaware of all the problems you guys where having, as the typical review sites never mention these issues.
I have owned the phone for 8 days, So far here is whats been a going on:
7-29-11 Purchased the phone from Best Buy, decided to buy from them since they where the cheapest out the door with out rebate. I hate rebates! lol
Right before I am going to bed, I plug in to charge, and the phone shuts off, I cannot get it to power back up. I did not know about pulling the battery, I thought it had just died. I was going to wake up the next morning and take it back.
7-30-11 When I woke up, I looked around online, and found out about removing the battery and putting it back in. Now phone is working again.
I was able to get the OTA update to 2.3.3, right after the update, I did a master reset.
8-2-11 I downloaded a "radio scanner" app, and the first time I executed it, the phone froze, requiring another battery pull. Afterwards, the app ran fine.
Those are the only 2 major issues I have had.
Here are a few other things I noticed:
Screen: No separation, very slight light blur around top corners with lit black screen. Does not bother me, and I can't really notice it 99% of the time.
GPS: I know some have been having issues with this, for me, The time to get an accurate fix can sometimes take anywhere from 5-30 seconds. Even with the stock toggle always turned on, I do not always have the GPS Icon in the top bar, I don't know if I am supposed to. Can someone please confirm this?
WI FI: Seems to be working like intended, no complaints there.
BT: I have nothing to pair with the phone, so I will probably never know.
Making calls: this is kinda annoying, I will look through my call log and select a person, I see the dialer initiating so I put the phone to my ear, but a few seconds go by and nothing.... I look at the phone and find myself looking at the call log again, like the dialer crashed? Also, during the conversation the screen will turn off. I think this is normal, but when the phone detects motion shouldn't the screen turn back on?
Other than that, I love this phone so far. However, I do not want to swap handset after handset, refurb after refurb with T-MO or LG.
Is it possible that the phone will NOT continue to get worse as time goes on? Or should I take the first shut down as a sign of whats to come in the future? I have a 6 days left to take this thing back, but I am having a major conflict with myself about keeping it. What makes it even harder, Is I have already ordered a 32g micro SD, Trident case, and 3 extra data cables.
My plans are to root it, and run some sort of rom with it once I read up and half ass know what I am doing.
---------------------------------------------------------------------------------------
TLDR:
Have owned phone for a week. Shut down instantly the first time I charged it requiring a battery pull. Froze/crashed due to an app maybe Second battery pull.
Question a few functions but otherwise works like a champ.
Purchased case, micro sd, extra data cables.
thinking of taking it back and cancelling contract to avoid future headaches, but not sure if I should or want to at this point. need avdice please!

Doesn't sound like a lemon. The stock software is buggy. If you're gonna root it and flash another rom then you're gonna love this phone.
The GPS indicator is normal. It only shows when an app is using GPS for your location. Otherwise it doesn't show.
G2X CM7

It doesn't sound like a lemon to me either. I bought mine in April and my phone had a few reboots while charging overnight and two freezes in the first month. It has been OK since then, although I did not do anything about it (and I'm still on Froyo). The only thing I do is that I reboot my phone manually once in 7-10 days because the phone starts to lag. I believe this is normal for all smartphones including iPhone...or am I wrong?

Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.

HTXg2x said:
Oh, forgot to mention when I hit the power button to wake the phone and go to the lock screen, I briefly see the last screen I was in before the phone went into sleep mode. Total lack of QA in my opinion... Will a rom fix this?
And yes Man of La Mancha, the iphone would get somewhat glitchy, but a reboot always took care of it. I didn't really have to reboot it too often, maybe once every 2 weeks or so.
Click to expand...
Click to collapse
The lockscreen issue is a known bug. CM7, or any ROM with 2.3.4+ doesn't have that problem.

[Q] Strange power problem

My HTC Sensation seems to have a very strange power problem and I am hoping someone can help. Around four months ago my phone started switching itself off when I went to do something, it could be read a text, make a call or maybe send a text. What I noticed is when I turned the phone back on the battery level would jump down, it could “lose” 20-60% of its battery life.
If I then put it on charge it would never return to 100% unless I restarted it, it was almost as if the phone didn’t recognise the % of battery it had “lost”. This could happen many times a day and once it switched itself off around 15-20 times as I tried to make a phone call when hiking in the mountains.
The only time it keeps working is if it is connected to a power source. Also when it does switch off I notice it becomes quite hot at the bottom of the screen.
I swapped batteries with my girlfriend who has the Sensation XE and with her battery my phone worked fine but with my battery her touchscreen wasn’t as responsive as normal which was very strange.
I was running the HTC stock firmware but I moved to CyanogenMod to play with it and see if it was a software issue but the problem continues with CyanogenMod.
I spoke to HTC but they said I was out with my 12 month accessory warranty so I’d have to buy a new battery. The problem kept happening and it drove me round the bend for a while until I just decided I’d buy an Anker battery. I’ve had it for almost two months and all was going well until yesterday when my phone turned itself off as I tried to send a text.
Since then it must have turned itself off around 6 times either trying to make a call, read a text or send one.
Does anyone have any ideas? I thought it was just a dud battery at first but now with the exact same thing happening to the second one I wonder if it’s something else.
Thanks

try to put a piece of paper or something to fit where the battery connects with the device
maybe loses somehow the connection
best wishes

Hi Lsmith,
This issue seems to happen on many Sensation devices... but there is hope!
Sometimes it's due to a custom Rom or due to a let's say "faulty" connection between battery and the connectors of your device.
- I would first suggest to charge your phone up to 100% (if possible). After that, perform a reset (make a backup) and look how your device behaves.
- If you still detect the same behavior follow this thread ->
http://forum.xda-developers.com/showthread.php?t=1531232 (check out the last picture). This is the so called paper trick...
For me it's enough placing a folded paper on the battery itself, covering part of the sim card. Just try out what suits you best.
Cheers
tneS morf ym noitasenS gnisu klatapaT

Thanks guys, I'll take a look at that thread.