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Hi
I bought my honor 8 two months ago, and it was working fine until this morning. The internet through the wi-fi connection suddenly became slow. It works for my girlfriend's phone, and both of our laptops, and my phone works fine in other wi-fi networks. This problem is only with our home wi-fi. I checked the speed with speedtest app, and after about two minutes of waiting, it showed the right speed, but surfing is painfully slow.
I did a hard reset on the router, and a cache wipe on my phone, but did not hard reset my phone, because it works on other wi-fi networks.
So my question is: what do you think is the problem?
Thank you for your answers!
Same problem
I have exactly same problem!
Are you using the Nougat beta on your device?
No, I'm using 6.0. Also I did a hard reset on my phone this morning, out of frustration, and still no luck.
I'm not seeing a way to pull up this info right now, but the b360 (Nougat latest beta for frd-l04) release notes mentioned that the "small-packet" wifi problem was "solved" with the latest beta. I updated to it via Charles method and the problem is solved for me. I had it in M6, N7 b320, but it went away with b360.
The way this particular problem manifested was during say, an app update of ~10 or more MB , you would only get about 300-400Kb at a time, so it was ~10 times as slow as it should be on wifi. If you turned off wifi you could see the difference because it would only take a single 10MB chunk to do the update. I don't know if it's the same problem, but it sure was a nice help for my case.
The strange thing is that my connection is normal on paper (speedtest shows the normal speed, but after about 2 mins of waiting), and download speed seem ok too. E.g. I updated one of my apps, and there was about 1 min waiting also, but then download was fast. But surfing and stuff, is slow, but just on my home wi-fi, and just for me. I it tried with different phone, it was working fine, and I tried my phone on other wi-fi network, and that was also fine. That's why I don't understand it.
p1574 said:
The strange thing is that my connection is normal on paper (speedtest shows the normal speed, but after about 2 mins of waiting), and download speed seem ok too. E.g. I updated one of my apps, and there was about 1 min waiting also, but then download was fast. But surfing and stuff, is slow, but just on my home wi-fi, and just for me. I it tried with different phone, it was working fine, and I tried my phone on other wi-fi network, and that was also fine. That's why I don't understand it.
Click to expand...
Click to collapse
My phone always showed as normal on Speedtest, which is why I think speedtest is worthless for testing speed ;. What if speedtest is just testing ping response? I don't know what it's doing, but it's a blackbox app that does what it does.
I would be more interested in app behavior results. Browsers should populate pages quickly on wifi, and if they do, then there's no good reason to go to a "speedtest". If they don't well, there's your real speedtest. Or, download something fairly big from the app store (it doesn't have to be anything you'll keep or use, just something over 10MB) and watch each chunk / packet. If they're < 500K each, then you've got that problem that I had.
Google Play uses TCP and UDP 5228 port. Maybe there is a limitation on that port. Ookla speedtest uses only port 8080. I'm not sure what's going on there. I could always see the problems on 5228.
I recently got this phone and find the wi-fi performance slow. My old xperia z2 could get the speeds I'm paying for which is 74mbs but the honour gets about 40mbs
Thank you for all your advices, but I honestly tried everything. I hard resetted my router and phone, I went through all the settings, and still the same. At this point I'm just waiting for a miracle.
p1574 said:
No, I'm using 6.0. Also I did a hard reset on my phone this morning, out of frustration, and still no luck.
Click to expand...
Click to collapse
Have you tried connecting to another WiFi network to see if you experience the same problem? If you do then I would contact Honor directly and ask them for assistance. They will probably request that you send your device back to them for repairs.
DarkGuyver said:
Have you tried connecting to another WiFi network to see if you experience the same problem? If you do then I would contact Honor directly and ask them for assistance. They will probably request that you send your device back to them for repairs.
Click to expand...
Click to collapse
I tried my phone on two different wi-fi networks, and it was working fine. The problem is with only my home wifi, and only for me (2 other devices get normal speeds). And it started suddenly about 2 days ago, without any settings change in either on the router nor phone.
Since then I factory resetted the router, and the phone, and I've gone through pretty much every settings I could, and still no change.
I contacted my ISP today, they will send someone to look at my router. If they find out that the router is fine, then I contact Honor. But I really hope that the router is the problem.
I will write down the outcome of this strange problem, once it get fixed, maybe it will be help for someone in the future.
Thanks again for all your advices.
p1574 said:
I tried my phone on two different wi-fi networks, and it was working fine. The problem is with only my home wifi, and only for me (2 other devices get normal speeds). And it started suddenly about 2 days ago, without any settings change in either on the router nor phone.
Since then I factory resetted the router, and the phone, and I've gone through pretty much every settings I could, and still no change.
I contacted my ISP today, they will send someone to look at my router. If they find out that the router is fine, then I contact Honor. But I really hope that the router is the problem.
I will write down the outcome of this strange problem, once it get fixed, maybe it will be help for someone in the future.
Thanks again for all your advices.
Click to expand...
Click to collapse
Do you have a dual band router? If you do try switching to a different WiFi band, could be that the WiFi band your Honor 8 is connected to is congested.
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DarkGuyver said:
Do you have a dual band router? If you do try switching to a different WiFi band, could be that the WiFi band your Honor 8 is connected to is congested.
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Click to collapse
I tried this afternoon with an another android 6.0 phone (A5 2016) that was working fine in the past, and now it gets the same reception as mine. So I'm sure that the router is the problem.
I update the situation after the repair.
p1574 said:
I tried this afternoon with an another android 6.0 phone (A5 2016) that was working fine in the past, and now it gets the same reception as mine. So I'm sure that the router is the problem.
I update the situation after the repair.
Click to expand...
Click to collapse
In that case there is definately something wrong with your router. Hopefully your ISP can fix it for you.
Will I get OTA updates if I don't put a SIM in? I'm on C432B126 right now and I think the seller that installed it for me messed it up, I'm not getting supercharge or fast charge with the included charger just normal charging and wifi has been really slow and spotty, I've tried everything to fix the wifi issues but it's still the same, can someone shed some light on this, thanks.
gtrm said:
Will I get OTA updates if I don't put a SIM in? I'm on C432B126 right now and I think the seller that installed it for me messed it up, I'm not getting supercharge or fast charge with the included charger just normal charging and wifi has been really slow and spotty, I've tried everything to fix the wifi issues but it's still the same, can someone shed some light on this, thanks.
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Click to collapse
I am assuming you are using 5ghz wifi. Some phones have issues with high channel >48 5ghz wifi (my lg v20, mi max and the mate9). If you use 2.4ghz only the wifi will improve. However, if you want to use 5ghz goto your router wifi channel settings and set to either channel 36 or 48. Just note the lower channels have poorer wall penetration compared to channel 150+. If you got a large house consider a solution like Google wifi. If you are still getting very poor wifi, then you may have a faulty phone (dislodged antennae maybe).
To get supercharging you will need to use the original charger + CABLE.
Try using the ampere app to see how fast your phone is charging. Anything over 2 amps I would say it is good enough unless you are in a hurry.
azukayx said:
I am assuming you are using 5ghz wifi. Some phones have issues with high channel >48 5ghz wifi (my lg v20, mi max and the mate9). If you use 2.4ghz only the wifi will improve. However, if you want to use 5ghz goto your router wifi channel settings and set to either channel 36 or 48. Just note the lower channels have poorer wall penetration compared to channel 150+. If you got a large house consider a solution like If you are still getting very poor wifi, then you may have a faulty phone (dislodged antennae maybe).
To get supercharging you will need to use the original charger + CABLE.
Try using the ampere app to see how fast your phone is charging. Anything over 2 amps I would say it is good enough unless you are in a hurry.
Click to expand...
Click to collapse
I tried both 2.4ghz and 5ghz with no luck and I only get normal charging speeds with the included charger+cable, no fast charge or supercharge, charging to full takes nearly 3 hours.
gtrm said:
I tried both 2.4ghz and 5ghz with no luck and I only get normal charging speeds with the included charger+cable, no fast charge or supercharge, charging to full takes nearly 3 hours.
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Click to collapse
Then take to a service centre, probably a faulty charging port/electronics and dislodged wifi antennae.
The WiFi on the Mate 9 is the best I've ever used.
I'm sitting in my car outside the house to send this, and I've never been able to do that with any other phone.
Have to disagree about 5G channels. The higher frequencies are absorbed more by building materials. That's why 5G generally covers less than 2G. If anyone finds the top channels are better than the lower ones it will be due to antenna variations in the router or the handset.
RR-99 said:
The WiFi on the Mate 9 is the best I've ever used.
I'm sitting in my car outside the house to send this, and I've never been able to do that with any other phone.
Have to disagree about 5G channels. The higher frequencies are absorbed more by building materials. That's why 5G generally covers less than 2G. If anyone finds the top channels are better than the lower ones it will be due to antenna variations in the router or the handset.
Click to expand...
Click to collapse
I've heard Huawei phones in general have great signal as well, perhaps I just got a bad unit. I'm sending mine back for an exchange since it'd really be an excellent phone without these two issues.
I had been thinking of adding a WiFi extender to provide coverage when I'm working in the garage. I don't need to now - the Mate 9 works fine in there.
Having a similar problem and I'm thinking it's an incompatibility issue with my Asus N55U. Every other device in the house connects at full 300mbit over 5ghz and 150mbit at 2.4ghz to my modem but my Mate 9 maxed out at 72mbit over 2.4ghz and 150mbit over 5ghz.
The big problem is the 5ghz wifi drops to 7mbit within a few seconds, doesn't matter where in the house I am, yet it always says excellent signal. 2.4ghz stays at 72mbit but my internet is 100mbit fibre so it's still not ideal.
I've tried different 5ghz channels (right now on 40), tried N-only, 20 and 40mhz, changing wifi names, changing security type and factory resetting the phone. Nothing has worked, I get an intermittent 50KB/s to 400KB/s from the phone at 5ghz, yet I connect my laptop to the 5ghz, get a solid 300mbit and download at 11MB/s with the same distance to the router.
Going to purchase a new router and hopefully this will resolve the issue otherwise I'll be sending the phone back.
I had the same problem (about wifi) I did lots of test with my mate 9 , 2 p9lite and my ipod 5g just my mate 9 had low results sometimes half download and upload than the other devices and always a really high ping 3 or 4 times more than the other devices. I wrote to amazon and also to huawei for describe this problem and they decided to replace it so I will receive the new one tomorrow. Them said nobody report this issue about a software error so they think this is an hardware factory problem. Hope you can solve it asap like me
zuuus said:
I've tried different 5ghz channels (right now on 40), tried N-only
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Click to collapse
I assume you're running DD-WRT? Try channel 36 and NA-Mixed.
Sent from my MHA-L29 using XDA Labs
Did the new router fix your problem?
zuuus said:
Having a similar problem and I'm thinking it's an incompatibility issue with my Asus N55U. Every other device in the house connects at full 300mbit over 5ghz and 150mbit at 2.4ghz to my modem but my Mate 9 maxed out at 72mbit over 2.4ghz and 150mbit over 5ghz.
The big problem is the 5ghz wifi drops to 7mbit within a few seconds, doesn't matter where in the house I am, yet it always says excellent signal. 2.4ghz stays at 72mbit but my internet is 100mbit fibre so it's still not ideal.
I've tried different 5ghz channels (right now on 40), tried N-only, 20 and 40mhz, changing wifi names, changing security type and factory resetting the phone. Nothing has worked, I get an intermittent 50KB/s to 400KB/s from the phone at 5ghz, yet I connect my laptop to the 5ghz, get a solid 300mbit and download at 11MB/s with the same distance to the router.
Going to purchase a new router and hopefully this will resolve the issue otherwise I'll be sending the phone back.
Click to expand...
Click to collapse
I am having the same symptoms that you are on my Mate 9. Did you buy a new router, and did it make any difference in the wifi performance of the Mate 9? If so, could you please share which router you are using? Thanks.
---------- Post added at 04:46 AM ---------- Previous post was at 04:34 AM ----------
olomarco said:
I had the same problem (about wifi) I did lots of test with my mate 9 , 2 p9lite and my ipod 5g just my mate 9 had low results sometimes half download and upload than the other devices and always a really high ping 3 or 4 times more than the other devices. I wrote to amazon and also to huawei for describe this problem and they decided to replace it so I will receive the new one tomorrow. Them said nobody report this issue about a software error so they think this is an hardware factory problem. Hope you can solve it asap like me
Click to expand...
Click to collapse
Hi just wondering if your replacement mate 9 was any different as far as Wi-Fi goes compared to the one you posted the problems about. I have 2 mate 9's with similar symptoms (10 times higher ping and 3-4 times slower transfer speeds compared to laptops and other Wireless A/C phones), so just trying to figure out whether they are all going to have this problem or if I happen to have defective units that would be fixed by replacement.
I am having the same symptoms that you are on my Mate 9. Did you buy a new router, and did it make any difference in the wifi performance of the Mate 9? If so, could you please share which router you are using? Thanks.
Click to expand...
Click to collapse
I ended up buying a Linksys WRT1900ACS router, the Mate 9 now connects at 433Mbit to that even though my other devices connect at near 900Mbit. Still, my internet connection is only 100Mbit so 433Mbit is fine, and certainly better than 7Mbit.
But in case you were wondering the Oreo update didn't fix the issue, so I'm guessing it's a hardware issue. Haven't really bothered investigating it further after getting the new router.
Hi there,
I just got this phone a week back and am having a lot of issues, making me question the purchase of this phone.
1st off there are a lot of issues with bluetooth, I was using a redmi note 3 before and there were absolutely no issues with connecting to paired bluetooth devices. On honor 6x, connecting - reconnecting a bluetooth device is very inconsistent. Sometimes I have to turn off and turn on bluetooth to pair the device back, also turning on bluetooth after turning it off is slow. Sometimes even this doesnt help and then I have to unpair the bluetooth device and re-pair it to make it work. On the redmi note 3 there was never an issue.
2nd problem is very slow wifi, I have a dual band router (TPLink WDR3600) and the wifi is terribly slow only on the honor 6x, I have a couple of more devices on 2.5ghz band and the speed is good no slowness at all.
I am really at my wits end with this phone, I would be really grateful if you guys could suggest any possible solutions to these problems.
Techno_Funky said:
Hi there,
I just got this phone a week back and am having a lot of issues, making me question the purchase of this phone.
1st off there are a lot of issues with bluetooth, I was using a redmi note 3 before and there were absolutely no issues with connecting to paired bluetooth devices. On honor 6x, connecting - reconnecting a bluetooth device is very inconsistent. Sometimes I have to turn off and turn on bluetooth to pair the device back, also turning on bluetooth after turning it off is slow. Sometimes even this doesnt help and then I have to unpair the bluetooth device and re-pair it to make it work. On the redmi note 3 there was never an issue.
2nd problem is very slow wifi, I have a dual band router (TPLink WDR3600) and the wifi is terribly slow only on the honor 6x, I have a couple of more devices on 2.5ghz band and the speed is good no slowness at all.
I am really at my wits end with this phone, I would be really grateful if you guys could suggest any possible solutions to these problems.
Click to expand...
Click to collapse
Not getting this issues on mine. Take it to a huawei service center they will help you
Another issue with wifi and bluetooth I am finding is that when I have bluetooth on wifi speed goes down considerably.
Techno_Funky said:
Another issue with wifi and bluetooth I am finding is that when I have bluetooth on wifi speed goes down considerably.
Click to expand...
Click to collapse
Never had these problems you mentioned and i use bluetoooth all the time connected to my fitbit and wireless earphones
No issues here as well. In fact, I tested the Honor 6X with a Redmi 4 (which supports dual band) and found that Redmi 4 had a comparatively much poor performance than Honor 6X. I was getting almost 1.5x better and consistent speed in Honor 6X.
Never had to use bluetooth with this device though.
Thanks people, I had used google nearby when setting up the Honor 6x and had got all settings transferred from the Redmi Note 3. Looking at all your replies I feel this could be the culprit, I will do a factory reset of the phone and report back, I had already tried clearing cache but no solution.
me too facing WiFi slow issue..
watch this..
https://www.youtube.com/watch?v=iG3TMS6xDfo
Just change your phone, warranty will cover you!
I have tested bluetooth on multiple devices and no issues, about the wifi, it is the best wifi on a phone that i ever had.
Copy data from wifi as fast as my laptops.
So, it must go to warranty, try maybe a reset before.
gontie said:
I have tested bluetooth on multiple devices and no issues, about the wifi, it is the best wifi on a phone that i ever had.
Copy data from wifi as fast as my laptops.
So, it must go to warranty, try maybe a reset before.
Click to expand...
Click to collapse
Yes, try again and if the issue presist then ask for a replacement
Hi,
I have some WiFi issues. After a time no data can be send and received over wifi, but I'm still connected. I have to reconnect wifi and after this browsing the net is ok.
I have this on 3 different wifi Hotspots
Anyone also have this issues?
I have it too on LG G4. Anyone know how to fix it?
I have the same problem if i move to fast away (about 15m not out of range).
It could be my dual 2.4GHz/5GHz Network, but I'm too lazy to test it
siedenburg said:
I have the same problem if i move to fast away (about 15m not out of range).
It could be my dual 2.4GHz/5GHz Network, but I'm too lazy to test it
Click to expand...
Click to collapse
I have it on both 2,4 and 5 GHz.
The last hour I can't connect to any SSID. And suddenly it works.
I Hope, that this is a software/firmware issue and they fix it in the next update that hopefully come soon.
Boy, am I glad you are making this thread to report on this issue! I am having the very same problem and it is driving me bonkers!
I am trying to review this device for my YouTube channel and this wifi issue is NOT helping. So far I have tried booting in safe mode, connecting to other wifi networks and reconfiguring my internet to no longer bridge together the 2.4&5 GHz bands.
What I am finding is that safemode has no effect but I can connect to my in-law's network just fine. When I changed my network settings I was able to show that it simply just doesn't want to fetch data from the 5GHz band. It works just fine on the 2.4GHz band but now I am not enjoying my potential wifi speeds. Sony really needs to fix this. The last thing I was going to try was doing a factory reset on the device but I don't think it will matter.
If you have wifi issues, try to change channel, etc- from 13 to 11, or try update wifi firmware.
June update is around the corner, highly likely next week. That one might include fixes also.
But as an established youtuber I would reach out to Sony directly to get confirmation on the issue and potential fix.
Also place to get direct answers would be talk.sonymobile.com
I cant say I've had any issues, but I'll keep an eye out. I've streamed music and radio stations for hours with no issues, and I'm guessing this problem would present itself there.
I can confirm I am also having this issue on more than one wifi connection.
I hope this is a software issue.
I can't explain, but the last 2 days no issues. WiFi works without problems on both 2,4 GHz and 5HGz.
Also the "bug" in battery stats with high WiFi time (more than 300 days!!) is gone.
I also have a wifi problem , but I have two access points linksys ea4500 and wrt1900ac on the first one it works perfectly on the second one stays connected but there is no internet, My issue specifically applies to wifi ac otherwise it works well... similar to my pervious lg g4
Same here. I can confirm that this can happen even on 2.4 or 5ghz wifi networks and that it's not a channel issue because I live in countryside with barely any other wifi networks.
But the problem is so much strange. For example, it will stop to work randomly when transfering data, watching youtube videos or such things but this never happens when using chromecast. I can pause, play, the videos, etc. with no issues. Like if it needed some heavy traffic to start having issues.
schickel said:
I can't explain, but the last 2 days no issues. WiFi works without problems on both 2,4 GHz and 5HGz.
Also the "bug" in battery stats with high WiFi time (more than 300 days!!) is gone.
Click to expand...
Click to collapse
Yup, that bug has mysteriously disappeared
Sent from my ONEPLUS A3000 using Tapatalk
Same issue on my xz premium. Using both 2,4 and 5GHz at home. Having the issue also on all of my 3 WiFis at work.
WiFi is draining out my battery. 60% or more and around 30days of usage (having my device for a week now)
At the same WiFi at home are several devices connected without any issues. Xperia X compact, Z5 compact, ipad, Sony Soundbar. Sometimes my XZ Premium shows me "connected to WiFi without Internet"
This is the worst Xperia experience ever
Hej, I have create a sony mobile post about our issues with xz premium wifi problem, if we post in sony mobile support page there will higher chances to be fixed.
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-issue-xz-premium/m-p/1230685#M1073
marcoplo said:
Hej, I have create a sony mobile post about our issues with xz premium wifi problem, if we post in sony mobile support page there will higher chances to be fixed.
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-issue-xz-premium/m-p/1230685#M1073
Click to expand...
Click to collapse
I've also posted the same. And many others also. Let's see what happens
My WiFi says it's been running for 34 days+ but my connection on 2.4 has been good and solid from the start. I have no problem with there being an internet connection. I am fairly certain that the two issues are related in some way and some are having more problems than others.
I haven't had any problems, but then I did a complete reset of the phone a few days after I received it. When in doubt, that might be something you can try.
Turn off Smart cleaner.
That's the cause of WiFi disconnection and battery drain.
I have no wifi issues (2.4 only - no 5 for me) but it says that wifi has been running for 669 days. LOL
I sure hope Sony fixes these silly bugs.
so on my 7 pro about a week after i bought it wifi became very erratic especially on 2.4 ghz with ping reaching 900ms (local network) and speeds as low as 2mbps 5ghz was mostly ok but ping was still erratic making most online games unplayable and after a factory reset speeds are back to normal but ping in local network is still erratic but not as bad as in 3-200ms and other devices are completely fine and ive tried 2 different routers with the same results im beggaining to worry it might be hardware but its related to some other peoples issues on previous phones but all are ignored by oneplus