WiFi issues - Sony Xperia XZ Premium Questions & Answers

Hi,
I have some WiFi issues. After a time no data can be send and received over wifi, but I'm still connected. I have to reconnect wifi and after this browsing the net is ok.
I have this on 3 different wifi Hotspots
Anyone also have this issues?

I have it too on LG G4. Anyone know how to fix it?

I have the same problem if i move to fast away (about 15m not out of range).
It could be my dual 2.4GHz/5GHz Network, but I'm too lazy to test it

siedenburg said:
I have the same problem if i move to fast away (about 15m not out of range).
It could be my dual 2.4GHz/5GHz Network, but I'm too lazy to test it
Click to expand...
Click to collapse
I have it on both 2,4 and 5 GHz.
The last hour I can't connect to any SSID. And suddenly it works.
I Hope, that this is a software/firmware issue and they fix it in the next update that hopefully come soon.

Boy, am I glad you are making this thread to report on this issue! I am having the very same problem and it is driving me bonkers!
I am trying to review this device for my YouTube channel and this wifi issue is NOT helping. So far I have tried booting in safe mode, connecting to other wifi networks and reconfiguring my internet to no longer bridge together the 2.4&5 GHz bands.
What I am finding is that safemode has no effect but I can connect to my in-law's network just fine. When I changed my network settings I was able to show that it simply just doesn't want to fetch data from the 5GHz band. It works just fine on the 2.4GHz band but now I am not enjoying my potential wifi speeds. Sony really needs to fix this. The last thing I was going to try was doing a factory reset on the device but I don't think it will matter.

If you have wifi issues, try to change channel, etc- from 13 to 11, or try update wifi firmware.

June update is around the corner, highly likely next week. That one might include fixes also.
But as an established youtuber I would reach out to Sony directly to get confirmation on the issue and potential fix.
Also place to get direct answers would be talk.sonymobile.com

I cant say I've had any issues, but I'll keep an eye out. I've streamed music and radio stations for hours with no issues, and I'm guessing this problem would present itself there.

I can confirm I am also having this issue on more than one wifi connection.
I hope this is a software issue.

I can't explain, but the last 2 days no issues. WiFi works without problems on both 2,4 GHz and 5HGz.
Also the "bug" in battery stats with high WiFi time (more than 300 days!!) is gone.

I also have a wifi problem , but I have two access points linksys ea4500 and wrt1900ac on the first one it works perfectly on the second one stays connected but there is no internet, My issue specifically applies to wifi ac otherwise it works well... similar to my pervious lg g4

Same here. I can confirm that this can happen even on 2.4 or 5ghz wifi networks and that it's not a channel issue because I live in countryside with barely any other wifi networks.
But the problem is so much strange. For example, it will stop to work randomly when transfering data, watching youtube videos or such things but this never happens when using chromecast. I can pause, play, the videos, etc. with no issues. Like if it needed some heavy traffic to start having issues.

schickel said:
I can't explain, but the last 2 days no issues. WiFi works without problems on both 2,4 GHz and 5HGz.
Also the "bug" in battery stats with high WiFi time (more than 300 days!!) is gone.
Click to expand...
Click to collapse
Yup, that bug has mysteriously disappeared
Sent from my ONEPLUS A3000 using Tapatalk

Same issue on my xz premium. Using both 2,4 and 5GHz at home. Having the issue also on all of my 3 WiFis at work.
WiFi is draining out my battery. 60% or more and around 30days of usage (having my device for a week now)
At the same WiFi at home are several devices connected without any issues. Xperia X compact, Z5 compact, ipad, Sony Soundbar. Sometimes my XZ Premium shows me "connected to WiFi without Internet"
This is the worst Xperia experience ever

Hej, I have create a sony mobile post about our issues with xz premium wifi problem, if we post in sony mobile support page there will higher chances to be fixed.
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-issue-xz-premium/m-p/1230685#M1073

marcoplo said:
Hej, I have create a sony mobile post about our issues with xz premium wifi problem, if we post in sony mobile support page there will higher chances to be fixed.
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-issue-xz-premium/m-p/1230685#M1073
Click to expand...
Click to collapse
I've also posted the same. And many others also. Let's see what happens

My WiFi says it's been running for 34 days+ but my connection on 2.4 has been good and solid from the start. I have no problem with there being an internet connection. I am fairly certain that the two issues are related in some way and some are having more problems than others.

I haven't had any problems, but then I did a complete reset of the phone a few days after I received it. When in doubt, that might be something you can try.

Turn off Smart cleaner.
That's the cause of WiFi disconnection and battery drain.

I have no wifi issues (2.4 only - no 5 for me) but it says that wifi has been running for 669 days. LOL
I sure hope Sony fixes these silly bugs.

Related

[Q] Issues/Questions

Overall I am loving this phone. I have never had an Android phone this fast. I can't find a hint of lag on this thing.
I am, sadly, having a couple of other issues and want to get other peoples thoughts on things before I do anything "Drastic".
1) I heard somewhere they boosted the sound by 25%? If I have mine at full... I am hearing static and popping... like it is too much for the speakers. This is when I get a text/ringtone, or when I am playing a game (Robot Unicorn Attack for instance... don't judge).
2) Wifi.... I am getting weird "lag" when I am on wifi. Websites take longer to connect to and load... same with apps and the Playstore. Speed test I am only able to pull down 15MB/s. Low ping... but it takes forever (6-10 seconds) to connect to start the test. Have tried three different routers, same results (Netgear,an E3200, and a D-Link). Everything looks normal under settings. Full strength (in the room of the router... gets worse when I am downstairs). I unchecked the Wifi Optimization. Also it is doing this on 5 and 2.4 GHz.
3) GPS Lag - It seems to be taking longer than normal. I am going on a trip this weekend, and I will really get to test this then... but wanted to know if this is normal for an HTC device now a days (last one I owned was the Thunderbolt.... shivers, and GPS was always wonky).
Any help appreciated. Thanks!
1 - In my experience so far, the speakers are definitely louder, but I haven't found any distortion besides audio files that I artificially increased the volume on for previous devices.
2 - I haven't seen any WiFi lag yet. But I'm on vacation currently and the internet here is only 12mbps, instead of my 65mbps at home.
3 - The Engadget review noted some wonky GPS issues.
---------------
Sent from the all new HTC One M8
NotATreoFan said:
1 - In my experience so far, the speakers are definitely louder, but I haven't found any distortion besides audio files that I artificially increased the volume on for previous devices.
2 - I haven't seen any WiFi lag yet. But I'm on vacation currently and the internet here is only 12mbps, instead of my 65mbps at home.
3 - The Engadget review noted some wonky GPS issues.
---------------
Sent from the all new HTC One M8
Click to expand...
Click to collapse
If you could... when loading up a web page or something... see if it is taking longer than normal to connect to a web page initially. Mine is acting like there is no internet... then all the sudden it loads up fine.
I am also noticing MMS is taking longer than normal to send (I had an S4 before this and it didnt take half as long... maybe it was compressing it more?)
I have just had radio issues in the past with HTC devices and want to nip them before it is too late.
meteron said:
If you could... when loading up a web page or something... see if it is taking longer than normal to connect to a web page initially. Mine is acting like there is no internet... then all the sudden it loads up fine.
I am also noticing MMS is taking longer than normal to send (I had an S4 before this and it didnt take half as long... maybe it was compressing it more?)
I have just had radio issues in the past with HTC devices and want to nip them before it is too late.
Click to expand...
Click to collapse
I've been browsing a good bit on WiFi and LTE in the past 2 days. Haven't noticed any lag prior to pages starting to load, at which point I just blame the slow internet here.
---------------
Sent from the all new HTC One M8
Sadly I am still having this issue. Now that the phone has been out a week, anyone noticed anything?
I am not having issues connecting to the Wifi, I am just having issues connecting to the internet once connected to the Wifi. I have now tried this on 5 different home routers and several public Wifi areas and all the same results: going to a webpage has a delay anywhere up to 15 seconds before the page starts to load, and apps have issues connecting as well (Instagram will tell me unable to refresh, and Facebook will tell me I have no network connection). I have tried everything: Renamed the Device to HTC One, tried switching to 2.4 and 5 Ghz band, Unchecked WiFi Optimization... nothing is fixing this "lag".
Speaker issues - Still hearing a popping and crackling of the speakers, and I am seeing others are having the issue as well.
GPS - Went on my trip, I think I was getting the typical "Chicago GPS" lag before, as I would normally get a lock on with my GPS in 3 seconds or less while out in the middle of no where this past weekend.
I personally do not want to go through 15 phones trying to find one that has working WiFi, as it seems the One series has been having issues with WiFi since 4.3. Anyone have any suggestions?
Just browsing the forums for a WiFi issue my M8 has, to hopefully find a fix. This is what I have, not sure if it fits your symptoms as well:
Speedtest on network and bluetooth 11.39Mbps down / 3.85Mbps up
on network no bluetooth 13.98Mbps down / 3.98Mbps up
Speedtest on WiFi and bluetooth 2.53Mbps down / 5.53Mbps up
on WiFi no bluetooth 20.79Mbps down / 6.67Mbps up
Basically, if I keep my BT off, my speeds are fine and inline with what I expect to get, but if it's on it's at a crawl. Seems like WiFi and BT don't want to work in tandem. I haven't found much information on my issue yet, but I'm hoping to before I either do a a full reset or warranty replacement.
blutenchi said:
Just browsing the forums for a WiFi issue my M8 has, to hopefully find a fix. This is what I have, not sure if it fits your symptoms as well:
Speedtest on network and bluetooth 11.39Mbps down / 3.85Mbps up
on network no bluetooth 13.98Mbps down / 3.98Mbps up
Speedtest on WiFi and bluetooth 2.53Mbps down / 5.53Mbps up
on WiFi no bluetooth 20.79Mbps down / 6.67Mbps up
Basically, if I keep my BT off, my speeds are fine and inline with what I expect to get, but if it's on it's at a crawl. Seems like WiFi and BT don't want to work in tandem. I haven't found much information on my issue yet, but I'm hoping to before I either do a a full reset or warranty replacement.
Click to expand...
Click to collapse
No problems here with simultaneous bluetooth and WiFi. I am using a 5GHz router.
Sent from my HTC6525LVW using XDA Premium 4 mobile app

WiFi becomes Inactive on idle

I have a OPO, Nexus 5, iPad and Galaxy S5 on the same WiFi network and when my OPO goes on idle, it will stay on the WiFi network but lose internet connection after some time whereas my other devices wont. It's not a matter of the settings because I have left WiFi to be awake at all times and even turned off WiFi battery optimization. I'm having a tough time figuring out why this happens. I have to turn wifi on and off to regain internet.
Mateoftw said:
I have a OPO, Nexus 5, iPad and Galaxy S5 on the same WiFi network and when my OPO goes on idle, it will stay on the WiFi network but lose internet connection after some time whereas my other devices wont. It's not a matter of the settings because I have left WiFi to be awake at all times and even turned off WiFi battery optimization. I'm having a tough time figuring out why this happens. I have to turn wifi on and off to regain internet.
Click to expand...
Click to collapse
I think I had the same issue, it only worked after I used a different router... I tested it in several places (even in two countries) and the damned thing only stopped working in my home network.
I have no idea why it happened but it only went away with a different router...
drakester09 said:
I think I had the same issue, it only worked after I used a different router... I tested it in several places (even in two countries) and the damned thing only stopped working in my home network.
I have no idea why it happened but it only went away with a different router...
Click to expand...
Click to collapse
My only theory is because maybe my IP is not static and CM on OPO is not made to handle it? I don't get why my other devices work fine though. It only happens at home for myself as well
Mateoftw said:
My only theory is because maybe my IP is not static and CM on OPO is not made to handle it? I don't get why my other devices work fine though. It only happens at home for myself as well
Click to expand...
Click to collapse
Could be software, does it happen in CM11 nightlies?
Or maybe is the config for the wlan HW, I think OPO has a Qualcomm solution for WiFi, I haven't experienced this in my Nexus 5 (Broadcom WLAN) or 7 2013 (Qualcomm older WLAN I think).
Bump
I seem to be having the same issue. it's weird. I've been trying to do initial upload from Titanium Backup to my Box account and it sucks...
network is a netgear adsl router with the wifi turned off, wired to a netgear router running dd-wrt, and I also have a repeater that's a d-link dir-615 running dd-wrt... yeah not the simplest setup I know
Would be useful to know if those experiencing the issue have altered screen timeout settings.
I was managing to upload ~30mb at a time, but now it seems to be much less - 1mb or less. I'm not sure if that's because I turned the screen timeout down to lowest (15s) to see what happened, but I've now turned it back up to 30 mb but the amount I can upload hasn't increased with it :/ Well - except for once where I did manage to upload 30mb again - which was directly after I turned off adaptive backlight. but then after that it was down to less than 1mb again.
Really scratching my head here.
There appears to be a similar thread over on the OPO forums - https://forums.oneplus.net/threads/wifi-slows-to-a-crawl.75850/ - I'm posting this in and watching both
What is the best place to report this information?
insanimal said:
I seem to be having the same issue. it's weird. I've been trying to do initial upload from Titanium Backup to my Box account and it sucks...
network is a netgear adsl router with the wifi turned off, wired to a netgear router running dd-wrt, and I also have a repeater that's a d-link dir-615 running dd-wrt... yeah not the simplest setup I know
Would be useful to know if those experiencing the issue have altered screen timeout settings.
I was managing to upload ~30mb at a time, but now it seems to be much less - 1mb or less. I'm not sure if that's because I turned the screen timeout down to lowest (15s) to see what happened, but I've now turned it back up to 30 mb but the amount I can upload hasn't increased with it :/ Well - except for once where I did manage to upload 30mb again - which was directly after I turned off adaptive backlight. but then after that it was down to less than 1mb again.
Really scratching my head here.
There appears to be a similar thread over on the OPO forums - https://forums.oneplus.net/threads/wifi-slows-to-a-crawl.75850/ - I'm posting this in and watching both
What is the best place to report this information?
Click to expand...
Click to collapse
https://jira.cyanogenmod.org/secure/Dashboard.jspa
I've just realised that I may be getting inconsistent results as my girlfriend is apparently playing games on xbox live. there's definitely a problem though.
Please check if is related with this bug go to https://jira.cyanogenmod.org/browse/BACON-182 , add your vote and add a description of your problem. Thanks!
Its funny I posted this on reddit and I had these 3 morons laugh at me and act as if I didn't know how to use a phone. I'm glad I'm not the only one with eyes lol
Mateoftw said:
Its funny I posted this on reddit and I had these 3 morons laugh at me and act as if I didn't know how to use a phone. I'm glad I'm not the only one with eyes lol
Click to expand...
Click to collapse
People on other social networks tend to be less technical than XDA.

Unusable wifi

I'm loving my z3 but for the life of me I cannot get a tidy wifi connection.it doesn't drop the actually connection but just freezes or slows down to an unusable amount.it's not my wifi as I have tested my note 3 on the same connection and it's the same on other networks.does anyone else have this problem or a solution
simon.n.jonez said:
I'm loving my z3 but for the life of me I cannot get a tidy wifi connection.it doesn't drop the actually connection but just freezes or slows down to an unusable amount.it's not my wifi as I have tested my note 3 on the same connection and it's the same on other networks.does anyone else have this problem or a solution
Click to expand...
Click to collapse
I am struggling with Wifi speeds on mine. I am having to switch to 4g regularly.
I am not too worried yet as I have 8gb data, but eventually i'll be worried as it runs out lol/
The speed tests show a good speed and ping, but it disconnects or slows down/freezes a lot.
I'm waiting on updates.
Thanks for the reply.I get data fine over 4G too.the chappy wifi is annoying as I have wifi everywhere I go...but no 4G signal at home
simon.n.jonez said:
... I cannot get a tidy wifi connection.it doesn't drop the actually connection but just freezes or slows down to an unusable amount.
Click to expand...
Click to collapse
Confirmed, same experienced here.
Didn't the z1 have this problem
That may depend on the router or its settings. Had the same "freeze" issue when connected to my AVM 7490 router set to use channel 100 for 5GHz. Ever since I changed it to channel 48 no more such problems so far.
My bluetooth is similarly awful, in both range and functionality.
WiFi constantly drops and freezes, always has a weak connection compared to my other devices.
Sony have always cheaped out on wireless chips for any of its hardware products, especially things like playstation products (PS4 wifi is the worst I've ever seen), but I didn't expect it for a £500 smartphone!
Ditto. Great 4G on a 10GB cap.
But shocking wifi. It won't connect to I my router half the time, and the other half drops the connection after 10 minutes.
Out of various devices it's the only one, and I've had more devices on.
I'll change the chanel, clear dhcp allocations and usual stuff and see if there is any difference
Sent from my D6603 using XDA Free mobile app
Mine seems to have sorted itself out.had excellent wifi at home and up the parents.
Yeah for all their positives sony do pass on some crud wifi chips. Ps4 good example.
Sent from my D6603 using Tapatalk
I seem to of narrowed my problems down to the router at work so Yaay lol.
As for Ps4, I think they're getting some unfair stick. I have mine connected to crappy BT home hub and the wifi connection is excellent.
mega_bite said:
But shocking wifi. It won't connect to I my router half the time, and the other half drops the connection after 10 minutes.
Click to expand...
Click to collapse
Swapped it for another router (I got a random duplicate from my isp, glad I kept it) and the problems gone. Mostly. still drops from time to time. but usable
Jonathan-H said:
I seem to of narrowed my problems down to the router at work so Yaay lol.
As for Ps4, I think they're getting some unfair stick. I have mine connected to crappy BT home hub and the wifi connection is excellent.
Click to expand...
Click to collapse
It seems to be random. My mate has a launch day model like me, and his WiFi is excellent to his 6 year old Sky wireless G router.
I have the newest homehub, one of the best rated routers on the market right now, and the connection from my PS4 to it is incredibly unstable. Every online game lags horrendously, especially BF4. Plus on my 80mb connection it allows for 3MB/s downloads at most. With an wired connection, no lag at all, and the download speed hits max every time.
The same thing seems to apply to the Z3. So its a sony thing. My first Z3 the wifi and BT were unusable. 3rd Z3, and wifi is the best I've ever used on a mobile device, and I havent even connected to my AC network yet to try. Bluetooth I've yet to try though.
istrikerx said:
I have the newest homehub, one of the best rated routers on the market right now, and the connection from my PS4 to it is incredibly unstable. Every online game lags horrendously, especially BF4. Plus on my 80mb connection it allows for 3MB/s downloads at most. With an wired connection, no lag at all, and the download speed hits max every time.
Click to expand...
Click to collapse
AVM Fritz!Box here, newest model, got it when I moved because I'm on a business contract, even though I didn't want it. Has a multiuser NAS, SmartHome and whatnot, and one app for everything.
But when on WiFi with my MacBook Pro, ping times sometimes go up to over 250 ms, then back down to the usual 12. I have no idea why, it doesn't happen when connected to it via Ethernet. Bandwidth itself never seemed to be an issue though, and the Z3 performs great with it though.
TL;DR: Trying a different router can make a huge difference.
I was having the same wifi issues...my network was saved, I kept re typing my password thinking maybe I entered it in incorrectly but kept getting the "Authentication Failed" message. I was able to get the phone connected to my home wifi buy simply hitting the "Forget" option...then it automatically read the IP address and accessed the network...smh hopefully this helps for Everybody else....or some at least

Wi-Fi suddenly slow on my Honor 8

Hi
I bought my honor 8 two months ago, and it was working fine until this morning. The internet through the wi-fi connection suddenly became slow. It works for my girlfriend's phone, and both of our laptops, and my phone works fine in other wi-fi networks. This problem is only with our home wi-fi. I checked the speed with speedtest app, and after about two minutes of waiting, it showed the right speed, but surfing is painfully slow.
I did a hard reset on the router, and a cache wipe on my phone, but did not hard reset my phone, because it works on other wi-fi networks.
So my question is: what do you think is the problem?
Thank you for your answers!
Same problem
I have exactly same problem!
Are you using the Nougat beta on your device?
No, I'm using 6.0. Also I did a hard reset on my phone this morning, out of frustration, and still no luck.
I'm not seeing a way to pull up this info right now, but the b360 (Nougat latest beta for frd-l04) release notes mentioned that the "small-packet" wifi problem was "solved" with the latest beta. I updated to it via Charles method and the problem is solved for me. I had it in M6, N7 b320, but it went away with b360.
The way this particular problem manifested was during say, an app update of ~10 or more MB , you would only get about 300-400Kb at a time, so it was ~10 times as slow as it should be on wifi. If you turned off wifi you could see the difference because it would only take a single 10MB chunk to do the update. I don't know if it's the same problem, but it sure was a nice help for my case.
The strange thing is that my connection is normal on paper (speedtest shows the normal speed, but after about 2 mins of waiting), and download speed seem ok too. E.g. I updated one of my apps, and there was about 1 min waiting also, but then download was fast. But surfing and stuff, is slow, but just on my home wi-fi, and just for me. I it tried with different phone, it was working fine, and I tried my phone on other wi-fi network, and that was also fine. That's why I don't understand it.
p1574 said:
The strange thing is that my connection is normal on paper (speedtest shows the normal speed, but after about 2 mins of waiting), and download speed seem ok too. E.g. I updated one of my apps, and there was about 1 min waiting also, but then download was fast. But surfing and stuff, is slow, but just on my home wi-fi, and just for me. I it tried with different phone, it was working fine, and I tried my phone on other wi-fi network, and that was also fine. That's why I don't understand it.
Click to expand...
Click to collapse
My phone always showed as normal on Speedtest, which is why I think speedtest is worthless for testing speed ;. What if speedtest is just testing ping response? I don't know what it's doing, but it's a blackbox app that does what it does.
I would be more interested in app behavior results. Browsers should populate pages quickly on wifi, and if they do, then there's no good reason to go to a "speedtest". If they don't well, there's your real speedtest. Or, download something fairly big from the app store (it doesn't have to be anything you'll keep or use, just something over 10MB) and watch each chunk / packet. If they're < 500K each, then you've got that problem that I had.
Google Play uses TCP and UDP 5228 port. Maybe there is a limitation on that port. Ookla speedtest uses only port 8080. I'm not sure what's going on there. I could always see the problems on 5228.
I recently got this phone and find the wi-fi performance slow. My old xperia z2 could get the speeds I'm paying for which is 74mbs but the honour gets about 40mbs
Thank you for all your advices, but I honestly tried everything. I hard resetted my router and phone, I went through all the settings, and still the same. At this point I'm just waiting for a miracle.
p1574 said:
No, I'm using 6.0. Also I did a hard reset on my phone this morning, out of frustration, and still no luck.
Click to expand...
Click to collapse
Have you tried connecting to another WiFi network to see if you experience the same problem? If you do then I would contact Honor directly and ask them for assistance. They will probably request that you send your device back to them for repairs.
DarkGuyver said:
Have you tried connecting to another WiFi network to see if you experience the same problem? If you do then I would contact Honor directly and ask them for assistance. They will probably request that you send your device back to them for repairs.
Click to expand...
Click to collapse
I tried my phone on two different wi-fi networks, and it was working fine. The problem is with only my home wifi, and only for me (2 other devices get normal speeds). And it started suddenly about 2 days ago, without any settings change in either on the router nor phone.
Since then I factory resetted the router, and the phone, and I've gone through pretty much every settings I could, and still no change.
I contacted my ISP today, they will send someone to look at my router. If they find out that the router is fine, then I contact Honor. But I really hope that the router is the problem.
I will write down the outcome of this strange problem, once it get fixed, maybe it will be help for someone in the future.
Thanks again for all your advices.
p1574 said:
I tried my phone on two different wi-fi networks, and it was working fine. The problem is with only my home wifi, and only for me (2 other devices get normal speeds). And it started suddenly about 2 days ago, without any settings change in either on the router nor phone.
Since then I factory resetted the router, and the phone, and I've gone through pretty much every settings I could, and still no change.
I contacted my ISP today, they will send someone to look at my router. If they find out that the router is fine, then I contact Honor. But I really hope that the router is the problem.
I will write down the outcome of this strange problem, once it get fixed, maybe it will be help for someone in the future.
Thanks again for all your advices.
Click to expand...
Click to collapse
Do you have a dual band router? If you do try switching to a different WiFi band, could be that the WiFi band your Honor 8 is connected to is congested.
''
DarkGuyver said:
Do you have a dual band router? If you do try switching to a different WiFi band, could be that the WiFi band your Honor 8 is connected to is congested.
Click to expand...
Click to collapse
I tried this afternoon with an another android 6.0 phone (A5 2016) that was working fine in the past, and now it gets the same reception as mine. So I'm sure that the router is the problem.
I update the situation after the repair.
p1574 said:
I tried this afternoon with an another android 6.0 phone (A5 2016) that was working fine in the past, and now it gets the same reception as mine. So I'm sure that the router is the problem.
I update the situation after the repair.
Click to expand...
Click to collapse
In that case there is definately something wrong with your router. Hopefully your ISP can fix it for you.

Warranty phone Wi-Fi also suffers due to Bluetooth

So this must be inherent with the phone. I can't be alone in this right? The Wi-Fi loses connection due to Bluetooth being on at the same time. At least I've never witnessed any issues with bt off, and I've had this phone now over a year. Maybe it's not so specific to this phone? Well I don't remember it ever happening like this with previous phones. works most of the time but not enough. I have some Wi-Fi reconnect widget I use but it's still annoying obviously. Anyone have a solution?
juntjoo said:
So this must be inherent with the phone. I can't be alone in this right? The Wi-Fi loses connection due to Bluetooth being on at the same time. At least I've never witnessed any issues with bt off, and I've had this phone now over a year. Maybe it's not so specific to this phone? Well I don't remember it ever happening like this with previous phones. works most of the time but not enough. I have some Wi-Fi reconnect widget I use but it's still annoying obviously. Anyone have a solution?
Click to expand...
Click to collapse
My G5 haven't had issues with WiFi and Bluetooth being on together. Try WiFi connection that is 5.0 GHz instead of 2.4GHz. Once I had tried 3 HTC 10 phones and when I was connecting to 2.4GHz network then the phone had issues with internet when Bluetooth was on. Once I did some troubleshooting, I was able to solve the issue by connecting to my other band which was 5.0 GHz and that one never gave me any issues.
Ah thanks. That's probably it. But I don't have a better modem to test with. Ill keep that in mind though if I decide to upgrade
If you're still watching this thread, and are still having problems, install the Wifi Analytics Tool and see which channel is the farthest from any other signals (neighbors), then connect to the router (or modem/router if that's what you have) and change the channel to that one. The stronger wifi signal may get through even with Bluetooth making noise.

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