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[Q] wifi and hardware buttons problems

So last Friday I bought the note pro (wifi only). Overall I'm pretty happy with it, but I've got a few annoying problems.
My first problem is that the wifi connection keeps falling, even when the signal is strong. I know that the problem is the tablet and not the router, because my cell phone (huawei honor 2) doesn't have any problem connecting to the wifi.
My second problem is that sometimes the hardware buttons stop working. Whenever this happens, the two software buttons only react to the s pen, they don't react to my finger anymore. After a while, this problem passes, but it keeps returning...
And finally, my third problem is that sometimes the screen turns off without a reason. Screen time out is set to one minute and smart stay is turned off.
So my tablet is the p900, bought new last Friday, the software is official and up to date and the device is unrooted. I tried a factory reset to solve these problems, but it didn't help... I really don't know what to do now Can you please help me?

Problems 2 and 3 are most likely case relared. Chances are you're using a case that has a cover that flips and this cover may have magnets to assist in keeping it closed as well as turning on/off the screen. There's no way to reduce sensitivity to the magnets so far. Only thing that can be done is experiment with how you use the case. As for wifi problems there aren't too many options. I would experiment with channels first and then test with other hot spots before moving onto a factory reset.

Thank you! Well, I am using a case like that, so I'm hoping that's the problem. As for the wifi, how do I change the channels? I'm sorry, I'm a total noob

simone1314 said:
Thank you! Well, I am using a case like that, so I'm hoping that's the problem. As for the wifi, how do I change the channels? I'm sorry, I'm a total noob
Click to expand...
Click to collapse
What you could do as a first shot is install wifi analyzer on the tablet and look to see how many other wireless networks are around. This would help you decide what channels to try on your router to see if you can improve things. You'd then log into the administration page of your router (from your PC) and make adjustments to the wifi network there.
If that doesn't help . . I'm not sure . . I've read in the past that some devices have issues with certain routers, not this tablet in particular but perhaps its an issue for your combination. I think I'd move to checking your tablet's performance on someone else's network and see how stable it is. If it's stable elsewhere then perhaps it's time for a new wireless router.

I have experienced the wifi issue once or twice. Turning wifi off and back on fixes it quickly. There may be some issue between the note pro and my router, but I am more inclined to say is a bug with the note pro. I have approx 12-15 devices on my network all the time and never experience this same issue on any of them, my router is the Asus ac66r (best buy version of the ac66u).
Either way it doesn't bother me much, but I would find your other issues little more annoying.

tjb433 said:
I have experienced the wife issue once or twice. Turning wifi off and back on fixes it quickly. There may be some issue between the note pro and my router, but I am more inclined to say is a bug with the note pro. I have approx 12-15 devices on my network all the time and never experience this same issue on any of them, my router is the Asus ac66r (best buy version of the ac66u).
Either way it doesn't bother me much, but I would find your other issues little more annoying.
Click to expand...
Click to collapse
I have also experienced Wi-Fi issues with my 12.2 note. I turn Wi-Fi off and then on as well, I have the Asus 66U/Apple Extreme and experience issues with both Wi-Fi systems. I believe this issue is relative to the Note Pro as well.
Peace and blessings,
Azeke

[Q] Huawei Ascend G6-L11 - BIG WIFI ISSUES

Hello,
I've just bought a Huawei Ascend G6-L11, for my wife, and I already got two issues:
1. The smallest: the power charger is defect.... I sent it in service;
2. The biggest: big WIFI issues: if I am near WIFI router (I have 2.4GHx/5GHz router), the phone sees only 2.4GHz network (why?!?), I can connect to it, no problems. If I'm moving away, few meters, no wifi signal anymore!!! With my iPhone 5s, I can see both WIFIs (2.4/5) I can connect and no problems with moving away! It's clear the WIFI module has a big issue. I installed the latest official firmware G6-L11V100R001C02B119, but no improvements.
My wife is very angry on me, that I've chosen the **** cheap phone and she wants another one.
I'm confused, I checked on Internet similar cases, but I cannot find anything (it's too young this phone!??!). I found wifi issues on other Huawei phone, but nothing about Ascend G6.
Probably the wifi module is defective, I cannot find any explanations, but I think I don't have time anymore to go again in service . I have to buy something else.
Does anybody experience similar issue? It would be a great help for me.
BR,
Mircea

It looks like a defective phone.
I`ve got an Acend G6 4G and I have no wifi problems at all. It connects in every place in my flat.
Try with another wifi network and if the problem persists, consider sending the pone to technical service.
Regards.

WiFi issues

Hi,
I have some WiFi issues. After a time no data can be send and received over wifi, but I'm still connected. I have to reconnect wifi and after this browsing the net is ok.
I have this on 3 different wifi Hotspots
Anyone also have this issues?

I have it too on LG G4. Anyone know how to fix it?

I have the same problem if i move to fast away (about 15m not out of range).
It could be my dual 2.4GHz/5GHz Network, but I'm too lazy to test it

siedenburg said:
I have the same problem if i move to fast away (about 15m not out of range).
It could be my dual 2.4GHz/5GHz Network, but I'm too lazy to test it
Click to expand...
Click to collapse
I have it on both 2,4 and 5 GHz.
The last hour I can't connect to any SSID. And suddenly it works.
I Hope, that this is a software/firmware issue and they fix it in the next update that hopefully come soon.

Boy, am I glad you are making this thread to report on this issue! I am having the very same problem and it is driving me bonkers!
I am trying to review this device for my YouTube channel and this wifi issue is NOT helping. So far I have tried booting in safe mode, connecting to other wifi networks and reconfiguring my internet to no longer bridge together the 2.4&5 GHz bands.
What I am finding is that safemode has no effect but I can connect to my in-law's network just fine. When I changed my network settings I was able to show that it simply just doesn't want to fetch data from the 5GHz band. It works just fine on the 2.4GHz band but now I am not enjoying my potential wifi speeds. Sony really needs to fix this. The last thing I was going to try was doing a factory reset on the device but I don't think it will matter.

If you have wifi issues, try to change channel, etc- from 13 to 11, or try update wifi firmware.

June update is around the corner, highly likely next week. That one might include fixes also.
But as an established youtuber I would reach out to Sony directly to get confirmation on the issue and potential fix.
Also place to get direct answers would be talk.sonymobile.com

I cant say I've had any issues, but I'll keep an eye out. I've streamed music and radio stations for hours with no issues, and I'm guessing this problem would present itself there.

I can confirm I am also having this issue on more than one wifi connection.
I hope this is a software issue.

I can't explain, but the last 2 days no issues. WiFi works without problems on both 2,4 GHz and 5HGz.
Also the "bug" in battery stats with high WiFi time (more than 300 days!!) is gone.

I also have a wifi problem , but I have two access points linksys ea4500 and wrt1900ac on the first one it works perfectly on the second one stays connected but there is no internet, My issue specifically applies to wifi ac otherwise it works well... similar to my pervious lg g4

Same here. I can confirm that this can happen even on 2.4 or 5ghz wifi networks and that it's not a channel issue because I live in countryside with barely any other wifi networks.
But the problem is so much strange. For example, it will stop to work randomly when transfering data, watching youtube videos or such things but this never happens when using chromecast. I can pause, play, the videos, etc. with no issues. Like if it needed some heavy traffic to start having issues.

schickel said:
I can't explain, but the last 2 days no issues. WiFi works without problems on both 2,4 GHz and 5HGz.
Also the "bug" in battery stats with high WiFi time (more than 300 days!!) is gone.
Click to expand...
Click to collapse
Yup, that bug has mysteriously disappeared
Sent from my ONEPLUS A3000 using Tapatalk

Same issue on my xz premium. Using both 2,4 and 5GHz at home. Having the issue also on all of my 3 WiFis at work.
WiFi is draining out my battery. 60% or more and around 30days of usage (having my device for a week now)
At the same WiFi at home are several devices connected without any issues. Xperia X compact, Z5 compact, ipad, Sony Soundbar. Sometimes my XZ Premium shows me "connected to WiFi without Internet"
This is the worst Xperia experience ever

Hej, I have create a sony mobile post about our issues with xz premium wifi problem, if we post in sony mobile support page there will higher chances to be fixed.
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-issue-xz-premium/m-p/1230685#M1073

marcoplo said:
Hej, I have create a sony mobile post about our issues with xz premium wifi problem, if we post in sony mobile support page there will higher chances to be fixed.
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Wifi-issue-xz-premium/m-p/1230685#M1073
Click to expand...
Click to collapse
I've also posted the same. And many others also. Let's see what happens

My WiFi says it's been running for 34 days+ but my connection on 2.4 has been good and solid from the start. I have no problem with there being an internet connection. I am fairly certain that the two issues are related in some way and some are having more problems than others.

I haven't had any problems, but then I did a complete reset of the phone a few days after I received it. When in doubt, that might be something you can try.

Turn off Smart cleaner.
That's the cause of WiFi disconnection and battery drain.

I have no wifi issues (2.4 only - no 5 for me) but it says that wifi has been running for 669 days. LOL
I sure hope Sony fixes these silly bugs.

Warranty phone Wi-Fi also suffers due to Bluetooth

So this must be inherent with the phone. I can't be alone in this right? The Wi-Fi loses connection due to Bluetooth being on at the same time. At least I've never witnessed any issues with bt off, and I've had this phone now over a year. Maybe it's not so specific to this phone? Well I don't remember it ever happening like this with previous phones. works most of the time but not enough. I have some Wi-Fi reconnect widget I use but it's still annoying obviously. Anyone have a solution?

juntjoo said:
So this must be inherent with the phone. I can't be alone in this right? The Wi-Fi loses connection due to Bluetooth being on at the same time. At least I've never witnessed any issues with bt off, and I've had this phone now over a year. Maybe it's not so specific to this phone? Well I don't remember it ever happening like this with previous phones. works most of the time but not enough. I have some Wi-Fi reconnect widget I use but it's still annoying obviously. Anyone have a solution?
Click to expand...
Click to collapse
My G5 haven't had issues with WiFi and Bluetooth being on together. Try WiFi connection that is 5.0 GHz instead of 2.4GHz. Once I had tried 3 HTC 10 phones and when I was connecting to 2.4GHz network then the phone had issues with internet when Bluetooth was on. Once I did some troubleshooting, I was able to solve the issue by connecting to my other band which was 5.0 GHz and that one never gave me any issues.

Ah thanks. That's probably it. But I don't have a better modem to test with. Ill keep that in mind though if I decide to upgrade

If you're still watching this thread, and are still having problems, install the Wifi Analytics Tool and see which channel is the farthest from any other signals (neighbors), then connect to the router (or modem/router if that's what you have) and change the channel to that one. The stronger wifi signal may get through even with Bluetooth making noise.

Question WIFI loses internet signal

Hi everyone! I have a problem with my Poco x3 Pro and I wanted to see if the same thing happened to someone, or ask for advice to find out where the problem comes from.
I bought a Poco x3 Pro 6 / 128gb 3 months ago, and last month, the wifi began to lose the internet signal since it is still connected to the wifi network but it is as if the signal was cut off, and it is enough to turn off and quickly turn the wifi back on on the phone to regain the signal.
It seems like something that can be quickly corrected, but when I'm playing online, it is quite annoying since suddenly without apparent cause, the Internet is cut off (with Wi-Fi and the network connected).
As additional data, it came with MIUI version 12.0.6 and although I updated to 12.5.2 (I also did a factory reset) the problem continued to occur.
Has anyone happened to you or advise me how can I find out the source of the problem? Since it could be my wifi (I really do not think so, I have a Redmi Note 9 Pro, Redmi Note 8 and Redmi Note 6 Pro and this does not happen, the signal is quite stable) or the same phone.
Thank you and sorry for my english haha

Firstly, 'forget' the WiFi connection on the phone and then turn off your router for a couple of minutes. Boot the router back up and once it's settled down re-connect your phone.
You don't say how often or quickly this occurs but if it does still happen then can you test elsewhere? Either a public WiFi connection or a friends or family members home maybe?

I get similar problem, usually after a night. Phone shows WiFi active, but no Internet connection and no ping to any local device. Other phones have no problems with the same WiFi network. It is enough to turn off WiFi on phone for a moment to get it working again.
My POCO is V12.5.1.0.RJUEUXM.

i have the same problem with my poco x3 pro 8/256, but only with wifi sign 5GHz, with 2G it working nomaly. i use Asus wireless Router RT-AX 55. i think it's isusse update new version, when i update 12.5.2 stable Offical

Since i inserted the SIM card, the problem seems to have stopped, but I don't see a direct relationship.. I will evaluate these weeks.

Maybe it switches to LTE? I have SIM inserted but disabled data and still notice problems.

popej said:
Maybe it switches to LTE? I have SIM inserted but disabled data and still notice problems.
Click to expand...
Click to collapse
Did these problems come to you from the beginning?

Yes for me. I didn't use this phone much, while waiting for bootloader unlock. It updated itself to MIUI V12.5.1.0.RJUEUXM at first boot and since then I observed WiFi loosing connection after nearly each night. But I noticed no breaks, while actively using the phone.

popej said:
Yes for me. I didn't use this phone much, while waiting for bootloader unlock. It updated itself to MIUI V12.5.1.0.RJUEUXM at first boot and since then I observed WiFi loosing connection after nearly each night. But I noticed no breaks, while actively using the phone.
Click to expand...
Click to collapse
It is strange, in my case it will be necessary to test it with another WiFi..
PD: I update, it keeps happening to me, I will only use 4G to play games ..

I switched to ArrowOS and noticed one instance of WiFi failure. Then I disabled random MAC on phone and it seems to work OK now, but is to early to draw any conclusion. I don't remember if random MAC was active in MIUI.

While rare, problem still exist. Effect is that WiFi connection is broken an system cant find AP. But WiFiAnalyzer work OK and shows available AP. Turning WiFi off and on restores connection.

I have disabled protocol 802.11r on my network and for some days I have no more WiFi failures.

popej said:
I have disabled protocol 802.11r on my network and for some days I have no more WiFi failures.
Click to expand...
Click to collapse
Okey bro, let me know if you have the problem again please, thanks.

I believe my problem is solved or rather circumvented and WiFi works OK. I'm using routers with openwrt. Maybe it doesn't cooperate well with Xiaomi.

Have the same problem, unmark "IPV6" and "QoS" in the router settings and problem solved.

Martyn565 said:
Hi everyone! I have a problem with my Poco x3 Pro and I wanted to see if the same thing happened to someone, or ask for advice to find out where the problem comes from.
I bought a Poco x3 Pro 6 / 128gb 3 months ago, and last month, the wifi began to lose the internet signal since it is still connected to the wifi network but it is as if the signal was cut off, and it is enough to turn off and quickly turn the wifi back on on the phone to regain the signal.
It seems like something that can be quickly corrected, but when I'm playing online, it is quite annoying since suddenly without apparent cause, the Internet is cut off (with Wi-Fi and the network connected).
As additional data, it came with MIUI version 12.0.6 and although I updated to 12.5.2 (I also did a factory reset) the problem continued to occur.
Has anyone happened to you or advise me how can I find out the source of the problem? Since it could be my wifi (I really do not think so, I have a Redmi Note 9 Pro, Redmi Note 8 and Redmi Note 6 Pro and this does not happen, the signal is quite stable) or the same phone.
Thank you and sorry for my english haha
Click to expand...
Click to collapse
Don't connect to 5G wifi on your router, , , Poco X3 pro 4G only that's why you disconnect.

Ice Candy said:
Don't connect to 5G wifi on your router, , , Poco X3 pro 4G only that's why you disconnect.
Click to expand...
Click to collapse
5Ghz works perfectly for me. I presume you mean 2.4Ghz, not 4G?
Edit: or did I miss a 'joke'?

Ice Candy said:
Don't connect to 5G wifi on your router, , , Poco X3 pro 4G only that's why you disconnect.
Click to expand...
Click to collapse
BlueMoonRising said:
5Ghz works perfectly for me. I presume you mean 2.4Ghz, not 4G?
Edit: or did I miss a 'joke'?
Click to expand...
Click to collapse
As described by Qualcomm's website the Snapdragon 860 supports 5G and WiFi 6 connections, but the Poco X3 Pro doesn't. Try to switch 2.4G

Ice Candy said:
As described by Qualcomm's website the Snapdragon 860 supports 5G and WiFi 6 connections, but the Poco X3 Pro doesn't. Try to switch 2.4G
Click to expand...
Click to collapse
You've lost me, I connect via 5Ghz and don't have any issues, why would I drop to 2.4Ghz?

Ice Candy said:
As described by Qualcomm's website the Snapdragon 860 supports 5G and WiFi 6 connections, but the Poco X3 Pro doesn't. Try to switch 2.4G
Click to expand...
Click to collapse
I think you are right, I separated the 2.4 and 5 GHz connections inside the router and I connect with the Poco x3 Pro only to the 2.4 and it has been perfect so far.
I will update the thread if there are problems.
Thx.