Database Info

[Q] wifi and hardware buttons problems

So last Friday I bought the note pro (wifi only). Overall I'm pretty happy with it, but I've got a few annoying problems.
My first problem is that the wifi connection keeps falling, even when the signal is strong. I know that the problem is the tablet and not the router, because my cell phone (huawei honor 2) doesn't have any problem connecting to the wifi.
My second problem is that sometimes the hardware buttons stop working. Whenever this happens, the two software buttons only react to the s pen, they don't react to my finger anymore. After a while, this problem passes, but it keeps returning...
And finally, my third problem is that sometimes the screen turns off without a reason. Screen time out is set to one minute and smart stay is turned off.
So my tablet is the p900, bought new last Friday, the software is official and up to date and the device is unrooted. I tried a factory reset to solve these problems, but it didn't help... I really don't know what to do now Can you please help me?

Problems 2 and 3 are most likely case relared. Chances are you're using a case that has a cover that flips and this cover may have magnets to assist in keeping it closed as well as turning on/off the screen. There's no way to reduce sensitivity to the magnets so far. Only thing that can be done is experiment with how you use the case. As for wifi problems there aren't too many options. I would experiment with channels first and then test with other hot spots before moving onto a factory reset.

Thank you! Well, I am using a case like that, so I'm hoping that's the problem. As for the wifi, how do I change the channels? I'm sorry, I'm a total noob

simone1314 said:
Thank you! Well, I am using a case like that, so I'm hoping that's the problem. As for the wifi, how do I change the channels? I'm sorry, I'm a total noob
Click to expand...
Click to collapse
What you could do as a first shot is install wifi analyzer on the tablet and look to see how many other wireless networks are around. This would help you decide what channels to try on your router to see if you can improve things. You'd then log into the administration page of your router (from your PC) and make adjustments to the wifi network there.
If that doesn't help . . I'm not sure . . I've read in the past that some devices have issues with certain routers, not this tablet in particular but perhaps its an issue for your combination. I think I'd move to checking your tablet's performance on someone else's network and see how stable it is. If it's stable elsewhere then perhaps it's time for a new wireless router.

I have experienced the wifi issue once or twice. Turning wifi off and back on fixes it quickly. There may be some issue between the note pro and my router, but I am more inclined to say is a bug with the note pro. I have approx 12-15 devices on my network all the time and never experience this same issue on any of them, my router is the Asus ac66r (best buy version of the ac66u).
Either way it doesn't bother me much, but I would find your other issues little more annoying.

tjb433 said:
I have experienced the wife issue once or twice. Turning wifi off and back on fixes it quickly. There may be some issue between the note pro and my router, but I am more inclined to say is a bug with the note pro. I have approx 12-15 devices on my network all the time and never experience this same issue on any of them, my router is the Asus ac66r (best buy version of the ac66u).
Either way it doesn't bother me much, but I would find your other issues little more annoying.
Click to expand...
Click to collapse
I have also experienced Wi-Fi issues with my 12.2 note. I turn Wi-Fi off and then on as well, I have the Asus 66U/Apple Extreme and experience issues with both Wi-Fi systems. I believe this issue is relative to the Note Pro as well.
Peace and blessings,
Azeke

Moto X Play WiFi Performance Issues

Hey guys, got my Moto X Play delivered on Tuesday and so far I'm loving nearly every aspect of it, the camera and the large battery are definitely an improvement over the Moto X 2014 that I upgraded from. However, one issue that seems to keep bothering me is the wifi. Basically it seems to constantly drop the connection for no reason at all, my Internet at home is provided by virgin media and the virgin hub is in modem mode and I'm using a TRENDnet router to broadcast wifi. No other devices in the house seem to have any issues connecting with this setup.
The moto x play seems to connect fine to both the 5ghz and 2.4ghz networks but after a couple of minutes they just seem to loose signal. The wifi icon in the status bar doesn't change to imply that this has happened but chrome or Netflix, etc will just get very unresponsive. The phone has been restarted several times since I got it, I have also tried 'forgetting' the network and re-entering the password (on both 5 and 2.4ghz) and I have also tried the setting in lollipop to change the wifi type from auto to 5ghz only and to 2.4ghz only but nothing seems to have any effect. Does this sound like teething problems that could settle down to anyone else or does it sound like a faulty device?
Has anyone else had any issues with this phone?

I had these issues when I bought my tablet and thought maybe it was the tablet. Then I tested the tablet at my brother house who had different service provider and it worked fine.
So maybe give it a go at a resturant or a friends house and see what happens.
P.S I was with Virgin Media aswell when I had these issues no idea if they are connected.
Sent from S3 via Tapatalk App.

Thanks Geordie Affy, i'm actually going to be at my parents this weekend so i'll give it a go on there and see if the situation improves
Hoping it settles down as i really don't want to go to the effort of returning it to amazon

Its most likely your router not your phone causing these issues.

No problem ... keep us posted [emoji106]
Sent from S3 via Tapatalk App.

Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.

jhaedee said:
Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.
Click to expand...
Click to collapse
I want to confirm that I have wifi issues too. Just received my device and wifi it's not working. I never had any issues with other devices in my house and I have lots of them. Phone seems to be scanning indefinitely.
Have a look if you have the same exclamation mark over the wifi icon?!
Any updates on your device so far?

No, mine is even more frustrating in that the icon remains the same whether I'm connected or not. I've spoken to a guy at Motorola on live chat this morning and as I'd done all the things he had suggested already he recommended doing a factory reset. At least that's one of the big advantages of this phone is that I can backup all my stuff to my sd card and eject it before reseting. Should make it a whole lot easier.

The only thing that seems to have made any kind of difference, and really, it could just be coincidence (as I don't know how these things work at a scientific level) but I reset the router this morning I. E. Turned it off waited a minute or two and turned it back on again and that seemed to improve things slightly. In fact I thought it had cured it as this morning I was unable to even get through one song on Spotify but since the reset I managed to get through an album and a b8t before the connection borked. Since then the signal had dropped out once or twice but not on the same scale as before.
Debating whether to bother with the factory reset now...

I somehow got my wifi working but now I am browsing and whole browsing experience no matter what website I am in is stuttering and lagging .Simple browsing in Google Play store remains the same jerky ,same thing observed on facebook app.
Even my friends Sony M works much smoother. I have tried both H+ 4g and wifi performance very inconsistent. Don't know what to think

Wifi is definitely slower on my Moto X Play than it was on my Galaxy S6. Just going by memory (which could be wrong), I want to say that my LG G3 and Galaxy S5 had better wifi than the X Play too. I only had it for half a day, but the 3rd gen Moto G even seemed better.
I do have an odd issue with the wifi that is annoying but easily fixable (thankfully). Every time the phone boots up, I get the exclamation mark over the wifi icon and it just runs off my mobile data. If I toggle the wifi off and back on, then it connects properly to the wifi and no more exclamation mark. I have to do this every time I restart the phone though.
Hopefully an update will fix this.

How odd it is . I was playing with Moto G 3 gen and it was smoother that Moto X play.

What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.

jhaedee said:
What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.
Click to expand...
Click to collapse
Yeah I thought it would be the case. Had issues like this but never figured out why it happened tbh. Fortunarlely after a couple of months we changed our internet to BT and worked a treat (Minus BT going down haha)
Sent from S3 via Tapatalk App.

I've had issues with this as well. Appears to be connected but no data transmits while every other device works fine. Only happening on one old router not all. May have something to do with Motorola dropping the "ac" WiFi standard on this phone. More annoying is the phone being slow to pick up a cellular signal after leaving WiFi. I've had this happen often and for as long as 5 minutes.

I got my Motorola x play about two weeks and I've just noticed a few Wi-Fi issues. I'm connecting it too the super hub router provided by virgin media on the 5ghz signal and it was fine when I noticed if I held the phone by the top half in the palm of my hand instead of the bottom half, the signal strength shown by the icon in the top right hand corner would drop by half. Is anyone aware if the phones Wi-Fi aerial is on the upper reaches of the phone?

I too have noticed this. Thought it was all in my head which is why I hadn't mentioned it previously lol.

I haven't so far been able to replicate the issues you guys are facing with WiFi. Performance seems to be in general at least on par with my late Galaxy S4.
Sent from my XT1562 using XDA Free mobile app

This could also be a Android 5.x issue. I'm facing similar problems on my LG G2 running SlimLP. WiFi and also cellular seems to be dropping for no apparent reason and I have to manually reconnect. Interestingly though, my Nexus 7 WiFi 2013 doesn't have these issues running UberCM 5.1.1.

other problems with WiFi.
I have this strange problems. See if someone else has the same.
I used googled maps for GPS me to destination. When I am driving WiFi cut off and the phone use data. When I am arrive at destination. I go to McDonald. The phones can't connect to free WiFi at McDonald's. Even this is a saved network. I turn off then on the WIFI, still not connect.

Slow Wifi, Inconsistent Bluetooth performance.

Hi there,
I just got this phone a week back and am having a lot of issues, making me question the purchase of this phone.
1st off there are a lot of issues with bluetooth, I was using a redmi note 3 before and there were absolutely no issues with connecting to paired bluetooth devices. On honor 6x, connecting - reconnecting a bluetooth device is very inconsistent. Sometimes I have to turn off and turn on bluetooth to pair the device back, also turning on bluetooth after turning it off is slow. Sometimes even this doesnt help and then I have to unpair the bluetooth device and re-pair it to make it work. On the redmi note 3 there was never an issue.
2nd problem is very slow wifi, I have a dual band router (TPLink WDR3600) and the wifi is terribly slow only on the honor 6x, I have a couple of more devices on 2.5ghz band and the speed is good no slowness at all.
I am really at my wits end with this phone, I would be really grateful if you guys could suggest any possible solutions to these problems.

Techno_Funky said:
Hi there,
I just got this phone a week back and am having a lot of issues, making me question the purchase of this phone.
1st off there are a lot of issues with bluetooth, I was using a redmi note 3 before and there were absolutely no issues with connecting to paired bluetooth devices. On honor 6x, connecting - reconnecting a bluetooth device is very inconsistent. Sometimes I have to turn off and turn on bluetooth to pair the device back, also turning on bluetooth after turning it off is slow. Sometimes even this doesnt help and then I have to unpair the bluetooth device and re-pair it to make it work. On the redmi note 3 there was never an issue.
2nd problem is very slow wifi, I have a dual band router (TPLink WDR3600) and the wifi is terribly slow only on the honor 6x, I have a couple of more devices on 2.5ghz band and the speed is good no slowness at all.
I am really at my wits end with this phone, I would be really grateful if you guys could suggest any possible solutions to these problems.
Click to expand...
Click to collapse
Not getting this issues on mine. Take it to a huawei service center they will help you

Another issue with wifi and bluetooth I am finding is that when I have bluetooth on wifi speed goes down considerably.

Techno_Funky said:
Another issue with wifi and bluetooth I am finding is that when I have bluetooth on wifi speed goes down considerably.
Click to expand...
Click to collapse
Never had these problems you mentioned and i use bluetoooth all the time connected to my fitbit and wireless earphones

No issues here as well. In fact, I tested the Honor 6X with a Redmi 4 (which supports dual band) and found that Redmi 4 had a comparatively much poor performance than Honor 6X. I was getting almost 1.5x better and consistent speed in Honor 6X.
Never had to use bluetooth with this device though.

Thanks people, I had used google nearby when setting up the Honor 6x and had got all settings transferred from the Redmi Note 3. Looking at all your replies I feel this could be the culprit, I will do a factory reset of the phone and report back, I had already tried clearing cache but no solution.

me too facing WiFi slow issue..
watch this..
https://www.youtube.com/watch?v=iG3TMS6xDfo

Just change your phone, warranty will cover you!

I have tested bluetooth on multiple devices and no issues, about the wifi, it is the best wifi on a phone that i ever had.
Copy data from wifi as fast as my laptops.
So, it must go to warranty, try maybe a reset before.

gontie said:
I have tested bluetooth on multiple devices and no issues, about the wifi, it is the best wifi on a phone that i ever had.
Copy data from wifi as fast as my laptops.
So, it must go to warranty, try maybe a reset before.
Click to expand...
Click to collapse
Yes, try again and if the issue presist then ask for a replacement

Major wifi issue in pixel

Everything is smooth and perfect except Wifi.
I can found close wifi networks (Mobile hotspots created by other phones) but if I try to connect it just saves them, cannot connect to any wifi networks.
And the strength is too low. It is unable to find my room's wifi ...!!
So I am just totally unable to use wifi in my Pixel :/
Also I turn on Hotspot on my Pixel, it turns on but I cannot find it from other devices.
Also upgraded from 8.1.0 to 9.0 but still same issue.
Without Wifi its so miserable experience Any Solution?????

Yeah, same issue. It's a hardware thing. If you've dropped your phone either the cable came loose or the PCB board is off. I threw mine before (long story) but can't use wifi nor Bluetooth without being close to what I'm connected to.
I just don't feel like fixing it considering the pixel can break by repair. Plus, my 6p is my DD anyway

Dang, I gave my sister this phone and this problem just appeared. Time to look for a new phone for her.

Ok, being real for a second, this worked and I know it is a VERY BAD workaround but can help in a pinch.
I bought a refurb pixel on woot. Took a while to get it because it was sent to a friend's PO box and then brought to mexico, ergo no warranty.
Unboxed it and had this exact same issue; little to no signal on very few wifi hotspots and just "saving"
Seeing as this might be hardware related as @creep138 mentioned, I tried the following:
PRESS considerably hard on the point that the antenna connector should be.
After a couple of seconds of force and massaging, wifi came on and connected.
I KNOW this is a bad idea, I KNOW this might cause several issues on the long run, but if you have it sitting in a drawer doing nothing because of this issue, give it a try.
For reference this was done on a Verizon Black Pixel. The small one. and the point to apply pressure to is about half an inch below the camera and flash module.
Hope this helps

minhaz.sourav said:
Everything is smooth and perfect except Wifi.
I can found close wifi networks (Mobile hotspots created by other phones) but if I try to connect it just saves them, cannot connect to any wifi networks.
And the strength is too low. It is unable to find my room's wifi ...!!
So I am just totally unable to use wifi in my Pixel :/
Also I turn on Hotspot on my Pixel, it turns on but I cannot find it from other devices.
Also upgraded from 8.1.0 to 9.0 but still same issue.
Without Wifi its so miserable experience Any Solution?????
Click to expand...
Click to collapse
Status update:
After doing what I have already described, that helped to connect to the wifi at my workplace. Nonetheless I didn't have suck luck with my home wifi.
After reading here and there, some users reported the device connecting to 5Ghz wifi no problem. My work is indeed 5Ghz and my home is 2.4
After unpacking and installing a 5Ghz capable router, the pixel connected no problem to it (after applying the aforementioned pressure)
Hope this helps

Question my wifi keep connecting and disconnecting on my rog phone

Hi, guys. Recently I acquired a rog phone 5s, but since I started to use it, I'm facing problems with my connection. Basically what's been going on is that sometimes my wifi starts to disconnect and connect on my phone.
This problem already happened with my father's phone (a realme gt master), but apparently stoped after some months; it happened with my old Poco X3 NFC when I rooted it too. These 2 occurrences make me distrust that the problem is in the wifi network or modem itself.
Some usefull informations:
- Here in Brazil we have some local internet providers that offers optical fiber connection, as the big companies here doesn't offers it in smaller cities. My internet provider is one of those smallers providers.
- I have 2 internet bands, one in 5ghz and another in 2.4ghz. When I had this same problem with my Poco X3, someone here said me that the the reason for the problem is an interference between these 2 channels.
- I never tried to fix this problem changing the networks configs directly on modem or call someone to fix it cause my parents insist that the problem is in the cell phone
Overall, that's it. I'm available to answer any questions in case anyone hasn't understood something, and sorry for my bad english, idk the grammatical rules of that language

That happened to me until the wifi completely went out and never turned back on. It's a motherboard issue I sent it to Asus to get repaired twice

chairman011 said:
That happened to me until the wifi completely went out and never turned back on. It's a motherboard issue I sent it to Asus to get repaired twice
Click to expand...
Click to collapse
are you sure that the problem is really on the rog phone? my father's phone had this same problem and it returned to work normally after some months