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Phone was working fine this morning, screen flashed and phone vibrated, I went to unlock it, nothing. Tried to power it on, thinking it had powered off, nothing. No response at all. I had just plugged in a MicroUSB to USB adapter with a USB flash drive plugged in when this happened.
No boot to recovery, no boot to download mode. No charging light when plugged into wall or laptop.
Any help?
If I return it to my local store, and ask for a replacement exchange, what are the chances of them finding out it's rooted? If I can't turn it on, can they?
Caustyk said:
If I return it to my local store, and ask for a replacement exchange, what are the chances of them finding out it's rooted? If I can't turn it on, can they?
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Verizon doesnt give replacement phones in store unless its under 14 days old. You just need to call them and they will next day air a replacement. As for the phone when you plug it in does it show a led light or the battery icon on the screen? Also was the battery extremely low when it went off?
Wasn't aware of that, thanks. This was my first phone to have an issue...
When I plug it in, there is no light. No reaction of any kind. The battery was ~90%, I had taken it off the charger and made a call or two.
P.S. Any chance a USB Jig would be able to get my phone into download mode? Once there, I would have no problem getting to stock and starting from scratch...
Caustyk said:
Wasn't aware of that, thanks. This was my first phone to have an issue...
When I plug it in, there is no light. No reaction of any kind. The battery was ~90%, I had taken it off the charger and made a call or two.
P.S. Any chance a USB Jig would be able to get my phone into download mode? Once there, I would have no problem getting to stock and starting from scratch...
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What recovery do you use?
Sent from my SCH-I535 using Tapatalk 2
TWRP, but I can't get it to boot at all.
does it vibrate?
Last resort would be something called heimdall or something like that. I don't know if it will work but supposedly on older samsung phones it is the ultimate last resort even when odin doesn't work. Just google it and try to find some info.
Doesn't vibrate. Isn't heimdall for Mac?
Just downloaded and ran Heimdall, no recognition of my phone with stock cord or after market cord.
Edit: I guess at this point I just want to make know if there is any way for Verizon to find out my phone is rooted, and the exact process of getting it replaced?
Heimdall wont do anything for you since it connects to the phone the same way odin does, and you still have to be in download mode. If it doesnt vibrate or react in anyway when pluggin it in then its safe to say its dead. You should be safe switching it out as a dead phone with verizon too. You should call them early in the day so the phone will get sent out that day too, if they dont offer to next day air it then tell them you need the phone asap and they will free of charge (you may just need to tell them you need it and you lost all ur data, ect and they will help you out). Sometimes they will say you will receive it in 2-3 days free of charge, which is unacceptable.
Alright, I'm guessing I just ship mine back to them in the same box or...?
Thanks for the help, too.
Caustyk said:
Alright, I'm guessing I just ship mine back to them in the same box or...?
Thanks for the help, too.
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Ya you will get a replacement phone with no back cover, you keep your sim card and back cover. There will be a shipping label for the return shipping which you can either drop off at a fedex or usps location. You have 5 days to return the bad phone from the day you get the replacement. They will explain everything to you on the phone.
Alright, so I'm really nervous about making this call. If I send it in, and they get it working enough to run their tests, and it comes up rooted, I don't have the money to pay for the phone at full retail price. Does anyone have any suggestions as to what I should do? I know a lot of people brick their phones by misfollowing instructions, or flashing things they shouldn't be, but I did neither of which. The phone just shut down, and won't turn back on.
Sending the phone to a 3rd party service is also not possible for me, at this time.
Edit: Just found this thread (http://forum.xda-developers.com/showthread.php?t=1981582), which sounds almost exactly like what happened to mine. So I guess my chances should be good of getting a replacement, without any troubles. I tried to find other threads involving people who sent in bricked phone to find their experiences, but I didn't know quite what to search for..
My fathers oneplus one was dead suddenly, it does not turn on or vibrate. The screen just stays black. So i cant access recovery or fastboot. It was charged when this happened. I tried every trick in the book (power-cycling, charging it for a long time, different key combinations etc.) I thought it might be the battery, so i ordered a replacement battery and put it in, but no luck. Still the same. My pc however recognizes it as QHUSB_BULK. So i googled that and stumbled across a thread talking about downloading Color.zip and using Msm8974DownloadTool.exe to fix it. (also tried the oneplusrecovery tool) That sadly didn't work. It just said xxxxxSaharaxxxxx (x being gibberish). Some other user suggested pressing power and vol+ when that happens, but it also doesn't work. I tried submiting a ticket to oneplus but i can't if i dont have the imei number, which i cant get because the phone doesn't even turn on... I now filed a ticket with a random imei number, no idea if they even accept it, though
It's really pissing me off, since all 3 opos in my family now don't work correctly (mine rebooting every few hours/minutes regardless which rom i flash, my brothers has extreme ghost touches which suddenly appeared 3 days ago (though he does have a replacement screen since a few months) and my fathers doesn't even turn on)
Anyone had a similar problem? Or knows whats causing it?
Therr are other ways of getting your IMEI. It can be found on the box it came in and I think also on the frame behind the cover, but don't quote me on that.
I have had the p900 for about two years now. Rooted it some time ago and installed CyanogenMod without any problems. But just recently, when I tried to reset the tablet, it got stuck on twrp. I thought I would let the battery drain and see what would happen afterwards, but now I can't get it to turn on anymore, even though I let it charge. The tablet really doesn't do anything anymore, can't go into download mode and it isn't regocnized by my computer either. So I think it's bricked, but since I'm not really the most tech savvy person, I thought I'd ask here... Could anyone tell me if this sounds like it really is bricked, or if there is still hope?
I'm wondering if your battery discharged too far down, basically killing it. Once that happens, it no longer holds any charge. I've seen that happen on an older battery (actually happened on one of my laptops!). You could try removing the back of the tablet and disconnecting the battery and reconnecting it after a few minutes, then putting the charger back on and see if you get lights. (if you're going to do that, might as well have a new one in front of you and just replace it - easy to do, and Amazon has batteries for a decent price from a few different vendors - just did that to my Note Pro last week. Youtube it for directions, it's easy if you are patient. I used this one, http://www.amazon.com/dp/B00N4KRSVW and it is working well - even got rid of the flickering screen around 50% power and below...
I posted this on the tmobile site but can't seem to get an answer. I have no idea what to do.
So I've had my phone on for at least 7 days. A notification from Samsung's plus app told me to reboot it because blah blah it helps or something.
So I turned it off.
Now it wont turn back on. Tired holding power plus volume down. Tried booting into recovery. Don't have a Windows PC irght now to plug into and try things , but will install windows on a mac via bootcamp.
When I plug it into any charger. Nothing.
When I set it atop a wireless charger. The wireless charger detects it, meaning it lights up. But the phone itself doesn't give any LED notification.
Phone gets warm while on wireless charging pad also. So it may be charging.
What is going on? Any advice?
Plug it into a charger, hold the vol down and power button for like 30 seconds then the screen should turn on saying its charging, then just power it it on.
Nothing. It gets warm when charging. But nothing.
Am I pressing it wrong maybe?
Strange that usually worked for me when i couldn't turn on my phone normally, can you get into download mode? Vol up + home + power.
Well this sucks i can't turn my phone on now, the battery was depleting somewhat rapidly so i rebooted the phone, once it got to the unlock screen it froze. Now no matter what i try i can't get it to turn on.
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
peachpuff said:
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
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Same charging from PC?
Tried a different cable?
I have a Lumia 535 that messes up touch if I use my Sammy charger, same if I use my Raspberry Pi charger on my Windows tablet, the touch screen goes mental
Try a different charger / USB lead
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
peachpuff said:
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
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Too many apps installed... how do these guys get the job in the first place, even as a rep?
It does sound hardware related, I'd probably use your 3 months ext warranty before it expires and the S7 finally commits suicide
Don't think knowledge is a requirement for these types of jobs, phone died again after a reboot and I can't start it anymore, going to the repair center after work.
It would seem not
Hopefully you get someone with at least some knowledge to help this time, likely you'll be needing a new motherboard / phone, unless it's something a bit less drastic like a dodge USB port
I thought it would be the usb port too but i tried using my wireless charger and the light on the charger was on meaning it was charging but it still wouldn't power up, i had it plugged in the whole day today and its completely dead.
Anyway it seems samsung warranty goes by build date + 1 year + 3 months leeway, unless you give them a receipt and then its just one year, so mine was built in feb 2016 so it has warranty till the end of may without a receipt.
Ah well, I suppose at least you get a new phone / board out of it, even thought it's a PITA RMAing your phone
Mine was manufactured 2016.08.16, just two weeks before I got it, so I guess that means November this year without a receipt, but pretty sure I still have the receipt anyway
They replaced the board and all is well now, first time any of my phones failed like this, and it had to be the pricey one.
They did it there and then for you? Was expecting a few days at least, nice job
Yea I've not had any failed phones to date either, hopefully not this one either
I dropped it off at 4 yesterday and it was ready by 7, i was a bit surprised by the speed too, seems they got all the parts in stock.
Can't complain about that service, makes you wonder if they have them in stock and can replace them in such a short time for a reason though... hope it's not a common fault
I was just using it normally today,
The battery was down to some 23%, charged it a bit to aprox 40%
then suddenly every locked up, and it went dim, and then dead
I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.
it was rooted and running Viper ROM 1.4
Currently it's cold as ice, normally while charging it should be Warm.
Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.
Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.
AllGamer said:
I was just using it normally today,
The battery was down to some 23%, charged it a bit to aprox 40%
then suddenly every locked up, and it went dim, and then dead
I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.
it was rooted and running Viper ROM 1.4
Currently it's cold as ice, normally while charging it should be Warm.
Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.
Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.
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Click to collapse
Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?
8bitbang said:
Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?
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it wont even turn on.
I was with HTC tech support for the past hour, and we tried everything.
so, now it's going straight for warranty
it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.
the weird thing is that everything was working just fine and normal, until moments before I left office.
it was hard to turn on, so i though oh no problem, I'll just restart it.
Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more
but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.
apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.
hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70
there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49
AllGamer said:
it wont even turn on.
I was with HTC tech support for the past hour, and we tried everything.
so, now it's going straight for warranty
it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.
the weird thing is that everything was working just fine and normal, until moments before I left office.
it was hard to turn on, so i though oh no problem, I'll just restart it.
Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more
but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.
apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.
hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70
there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49
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It does sounds like a hardware problem. I hope they send a replacement phone soon.
ShyamSasi said:
It does sounds like a hardware problem. I hope they send a replacement phone soon.
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That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
AllGamer said:
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
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It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.
Return period in Germany is only 14 days so I had to take the warranty repair as well.
Sent from my HTC U11 using XDA Labs
5m4r7ph0n36uru said:
It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.
Return period in Germany is only 14 days so I had to take the warranty repair as well.
Sent from my HTC U11 using XDA Labs
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where you have bought ?
andrea1493 said:
where you have bought ?
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o2 Germany. Repair center is in Poland.
Sent from my HTC U11 using XDA Labs
AllGamer said:
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
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Click to collapse
I think if you make enough noise at the support or escalate it maybe through Social media, then they might send you a replacement device instead of a repair. Sometimes these support centers would have escalation processes in place for such situations but won't really honor it until the customer start making noise. Especially HTC would try and minimize bad PR.
Yesterday the same happend to me.
I had the feeling that the battery connector wasn't properly connected/disconnected, so I searched for a picture to see if by pushing on the back of my device i could reconnect the battery connector (see this pic and this pic). Luckily this worked for me so now i can backup my data and exchange it (also luckily, im still within the voluntary 14 day returning period of my provider).
Hope this helps someone else too.
Mine is gone 2 days ago too.
When I woke up in the morning, I saw it's still on the charger, but soon I found the device is gone and I checked some log (I have configured Syncthing to do some backup to my PC, unfortunately, I only paired the device but no task is configured yet.) and found the device is just gone around I woke up.
Tried all combinations including vol+ & vol- & PWR for 30secs~2mins, none of them work. Pressing around battery connector doesn't work still.
Its cold as a brick. No response when I plug it to my MacBookAir, but shown as an unknown device on my Windows7 Desktop.
Now I'm waiting for it self recovery since I still not backed up my internal storage yet, and my data won't be guarantee if I send it back to HTC.
No solution yet. Just an echo for the topic.
A small update.
So, after I sent it in for Repair... damn HTC finally fixed the phone and send it back to me after 6 months.
The worst experience ever.
I got the same issue as well. My phone just went dead on me today. It does response to anything at all. May I know from those who experienced before what is the cause of the problem? What did the service center do to help out?
Happened to me today. After having it 5 months,warranty exchange.
Mine HTC U 11 turned off since 23-01-2019. Not charging . not turning. Nothing is working. I am from India. I could not find any authorized service center for HTC here too. .
What to do now.
Please suggest me what to. If any one can.
Mail : [email protected]