My fathers oneplus one was dead suddenly, it does not turn on or vibrate. The screen just stays black. So i cant access recovery or fastboot. It was charged when this happened. I tried every trick in the book (power-cycling, charging it for a long time, different key combinations etc.) I thought it might be the battery, so i ordered a replacement battery and put it in, but no luck. Still the same. My pc however recognizes it as QHUSB_BULK. So i googled that and stumbled across a thread talking about downloading Color.zip and using Msm8974DownloadTool.exe to fix it. (also tried the oneplusrecovery tool) That sadly didn't work. It just said xxxxxSaharaxxxxx (x being gibberish). Some other user suggested pressing power and vol+ when that happens, but it also doesn't work. I tried submiting a ticket to oneplus but i can't if i dont have the imei number, which i cant get because the phone doesn't even turn on... I now filed a ticket with a random imei number, no idea if they even accept it, though
It's really pissing me off, since all 3 opos in my family now don't work correctly (mine rebooting every few hours/minutes regardless which rom i flash, my brothers has extreme ghost touches which suddenly appeared 3 days ago (though he does have a replacement screen since a few months) and my fathers doesn't even turn on)
Anyone had a similar problem? Or knows whats causing it?
Therr are other ways of getting your IMEI. It can be found on the box it came in and I think also on the frame behind the cover, but don't quote me on that.
Related
Hi:
I have a HTC sensation 4G. I really like the phone. However, about 3-4 months ago, my phone suddenly switched off. When I restarted my phone, it got stuck on the HTC logo and wouldn't go further and switch off. It would start again, show the white screen with the HTC logo and switch on again. It wouldn't go any further and kept doing so in a loop. I thought there could be 2 possible reasons for the same: 1.) software issue or 2.) Hardware issue. I was pretty sure it was not a software issue as I had not made any changes in the software. I took it to a HTC repair center. The repair charges they were asking were freakingly high (300$!!). I didn't get it repaired from them. However, they gave me the exact reason of the problem. They said that it was a hardware issue and often happens with the phones when battery of the phone is removed while the phone is running. If this is done multiple times, such an issue can arise. I had done it multiple times before the phone had stopped working. I then got the phone repaired from another shop paying a third of the price. He didn't give any guarantee if the phone works. But the phone started working after the repair.
Very recently though, I was using my camera and as soon as the flash came on, the flash light got stuck. The phone was, however, working. But I couldn't get the flash to switch off. So I thought of restarting my phone. The phone switched off and when it turned on, it had the same problem. It is stuck in a loop on the HTC logo screen. I think this could be a software problem. What can i do to repair it?
Another thing I want to mention is that I am unable to go even in the recovery. When I try to go in to the recovery, it switches off and shows the HTC screen again. On one occasion when I tried to go into recovery from the boot screen, it showed a message that the battery voltage is low, please change the battery immediately. So i thought it is a battery problem and I looked up on the internet to find a solution. Somewhere I read that sometimes the gold plated contact points on the battery get scratched and corrosion happens. One solution was to clean the corrosion and try again. I did but didn't work. Also, when I try to charge the phone (because the battery voltage is low), even if the phone is switched off, its starts up again automatically without pressing the power button. Then it keeps going in the loop.
I don't know what the problem exactly is. Do i need to change the battery? I am running official HTC ICS ROM. Please help me with a solution.
It will be of great help. Thank you!!
Android lover
Background, I have a Droid Maxx that I purchased/leased from Verizon, that arrived with 6-7.2. I downgraded to 6-7 and rooted. From the time of purchase the phone would reboot a few times a week. After rooting it began to reboot usually daily or many times a day. A week ago on Saturday it rebooted and began to loop from splash screen and back off. After many restarts it went into the factory recovery and no options would work and the screen forever went black. It has been charged for days, no button combinations work, except when plugged into the computer while holding the down vol it will load the hsusb drivers will sometimes load, and occasionally when connected to the computer or wall charger the green led will light. So I took the phone into verzion and they see the same results and attempted to charge it with both a cable and wireless, same results. So they shipped a new unit to me and before shipping this old one back to them I have a few questions for ones of you that may know the answer:
Anything I can do to restore it to stock? I assume no from my research
Will they discover its rooted?
If so what will be the resulting action?
Thanks for taking the time to read this.
Hi..
It's just a guess, but I don't think they waste any time trying to figure out what happened, specially since they already gave you a new unit. I would say, Don't bother
Enviado desde mi XT1080 mediante Tapatalk
ZMaissi said:
Hi..
It's just a guess, but I don't think they waste any time trying to figure out what happened, specially since they already gave you a new unit. I would say, Don't bother
Enviado desde mi XT1080 mediante Tapatalk
Click to expand...
Click to collapse
Thanks, that is sort of what I was thinking. I suspect the boot partition is corrupt. But, wasn't sure being a new customer with Verizon.
Hey can you link me something about how you downgraded your droid ultra from SU6-7.2 to SU6-7
LOL, just flash SU6-7 (CFC-obakem_verizon-user-4.4.4-SU6-7-release-keys.xml) with RSD-Lite. That's the easiest way.
rfunderburk39 said:
Background, I have a Droid Maxx that I purchased/leased from Verizon, that arrived with 6-7.2. I downgraded to 6-7 and rooted. From the time of purchase the phone would reboot a few times a week. After rooting it began to reboot usually daily or many times a day. A week ago on Saturday it rebooted and began to loop from splash screen and back off. After many restarts it went into the factory recovery and no options would work and the screen forever went black. It has been charged for days, no button combinations work, except when plugged into the computer while holding the down vol it will load the hsusb drivers will sometimes load, and occasionally when connected to the computer or wall charger the green led will light. So I took the phone into verzion and they see the same results and attempted to charge it with both a cable and wireless, same results. So they shipped a new unit to me and before shipping this old one back to them I have a few questions for ones of you that may know the answer:
Anything I can do to restore it to stock? I assume no from my research
Will they discover its rooted?
If so what will be the resulting action?
Thanks for taking the time to read this.
Click to expand...
Click to collapse
Possible input hopefully it helps with your issue. Something similar has happened to me, but it was not software related. I am BootLoader Unlocked, but the only mod is for tether.
My phone would continuously reboot, but all I ever see is a black screen. sometimes when it stops rebooting the phone was actually powered on and responds to my voice commands, rings from calls, and notifications sounds work, but black screen.
My issue was actually due to the screen/LCD connection getting a little loose . Tech took phone apart disconnected and reconnected my screen, and problem solved. No more boot loops nor black screen.
It happened to me again a few months later, but I had dropped the phone a couple of times, which probably caused the loose screen connection a second time. After getting fixed again, I have had no issues, but then again, my Maxx also hasn't had any bad falls.
Mangu said:
Possible input hopefully it helps with your issue. Something similar has happened to me, but it was not software related. I am BootLoader Unlocked, but the only mod is for tether.
My phone would continuously reboot, but all I ever see is a black screen. sometimes when it stops rebooting the phone was actually powered on and responds to my voice commands, rings from calls, and notifications sounds work, but black screen.
My issue was actually due to the screen/LCD connection getting a little loose . Tech took phone apart disconnected and reconnected my screen, and problem solved. No more boot loops nor black screen.
It happened to me again a few months later, but I had dropped the phone a couple of times, which probably caused the loose screen connection a second time. After getting fixed again, I have had no issues, but then again, my Maxx also hasn't had any bad falls.
Click to expand...
Click to collapse
In the case of my phone, you could hold the power button in for a long period of time and then release and still nothing, not a flicker. I did not try voice commands, not a bad idea, but I did not want to open the phone due to the fact it was being replaced (further risking a decline on replacement).
On a similar note, the new unit seems to reboot at least once daily.
Changing the thread around to reflect the current situation, new text at the bottom of the post.
While out to dinner with my family an hour or so ago, my phone suddenly stopped working. I had been checking some emails when the food arrived, so I pressed the power button to shut down the screen and set the phone to the side. About 30 minutes later, I tried to open my phone to continue where I had left off, only I got no response at all from the device. I immediately tried the normal troubleshooting actions (holding power button for 30+ seconds and attempting to go into recovery mode), but still got no response from the phone. I have since tried charging it at home with it's original quick charger, but even after 15 minutes on the charger, there isn't even a red light indicating it is charging. Is there anything that I can try to fix this on my own, or is it likely that I've got some technical fault that only Verizon can deal with?
Thanks.
PS: I'm 100% sure that no liquid came in contact with my phone during dinner. Even if I wasn't so sure, both the phone and case have been bone dry through the entire ordeal.
New situation:
The "techs" at Verizon were less than useless... While there, they tried fewer fixes than I was able to attempt before telling me that the only option they could offer is to replace the phone. The problem, as I've said a little lower in this thread, is that I've got some irreplaceable photos of my recently deceased cat of 19 years stuck on the phone that I never got the chance to back up before this event.
And so now I need options. I'm willing to do pretty much anything, up to and including tearing the phone apart to manually access the memory unit, but the end result absolutely has to be those photos recovered.
Did you do the hard reset combination (Power, Vol Down?) I've had the problem happen to me before. Usually, what happens is it will lock up when it is having memory issues, freeze, then if I'm lucky, it will come out of it. Otherwise I have to do a hard reset.
It hasn't happened yet since I've been on 5.1.1 but I've only been on that for 3 days or so.
Edit: Just in case you didn't know, the recovery combination is Power, Vol Up, and Home when the phone is actually off. When the phone freezes like that and you don't get a response it's still on but completely locked up until you power off the phone.
Sent from my Super Computer (1976) with Tap Tap Talkolution
DroidXrei said:
Did you do the hard reset combination (Power, Vol Down?) I've had the problem happen to me before. Usually, what happens is it will lock up when it is having memory issues, freeze, then if I'm lucky, it will come out of it. Otherwise I have to do a hard reset.
It hasn't happened yet since I've been on 5.1.1 but I've only been on that for 3 days or so.
Edit: Just in case you didn't know, the recovery combination is Power, Vol Up, and Home when the phone is actually off. When the phone freezes like that and you don't get a response it's still on but completely locked up until you power off the phone.
Sent from my Super Computer (1976) with Tap Tap Talkolution
Click to expand...
Click to collapse
I've tried soft reset (hold power only), hard reset, and recovery, all to no avail, and holding each for long after it's supposed to respond (at least 60 seconds).
Volume down and power should simulate a battery pull. If that does not work, I would recommend going to a Verizon store.
Give your name to the concierge.
When they call your name, try the Volume down + Power again.
It should work then.
Theodric58 said:
Volume down and power should simulate a battery pull. If that does not work, I would recommend going to a Verizon store.
Give your name to the concierge.
When they call your name, try the Volume down + Power again.
It should work then.
Click to expand...
Click to collapse
I'm really hoping they will provide more help than that. There are some pictures of my cat on the phone that I had to euthanize last week after 19 years that I never had the chance to back up.
treblesum81 said:
I'm really hoping they will provide more help than that. There are some pictures of my cat on the phone that I had to euthanize last week after 19 years that I never had the chance to back up.
Click to expand...
Click to collapse
I'm sorry about your cat.
It was more to the point that what doesn't work when you are on your own, will work perfectly when you take it to the technician.
I used to do tech support for phones and tablets. I've seen lots of instances where the customer tries something with me on the phone that they had tried multiple times before, and with me on the phone it works immediately. Try the key combos with it plugged in, with it plugged in to a different charger, with it plugged into your computer. If none of those work, then take it to Verizon.
Theodric58 said:
I'm sorry about your cat.
It was more to the point that what doesn't work when you are on your own, will work perfectly when you take it to the technician.
I used to do tech support for phones and tablets. I've seen lots of instances where the customer tries something with me on the phone that they had tried multiple times before, and with me on the phone it works immediately. Try the key combos with it plugged in, with it plugged in to a different charger, with it plugged into your computer. If none of those work, then take it to Verizon.
Click to expand...
Click to collapse
All of this was done before taking it to Verizon. All key combinations were tried unplugged then plugged into 3 different chargers and also my computer with 3 different cables and several different USB ports. When I went to Verizon, they tried the key combinations unplugged and then tried plugging it in and seeing if it would take a charge... hence the assertion that they tried less than I was able to attempt at home.
Time to find someone who can repair the phone locally. Any type of warranty or factory repair will cost you the pictures.
Sounds like it's safe to say the phone is beyond simple trouble-shooting. I found myself in a similar predicament last year when I busted the screen on my S4. I dropped my phone on some concrete steps and the screen (in addition to being shattered) went completely black, but I knew the phone was still working because I could still hear the person I was taking to on the phone lol.
I ended up replacing the phone through Verizon. They referred me to some third party company that agreed to replace the phone for $100 and sent me a replacement with a box to put the busted one in. At this point I found myself presented with a unique opportunity, given the fact that I had both a working S4 and my broken one.
Because I didn't have the chance to back up the phone before I lost access to it (it's pretty hard to unlock a phone without the screen) I looked up a guide on how to disassemble the S4 on YouTube in order to gain access to the motherboard. The whole process was relatively easy to carry out and I was able to disassemble both phones, switch the motherboards, backup the information I needed, and switch them back.
Sorry for the long-winded response. I realize this is a pretty drastic measure to take and that you may not have access to a second S6. It's also entirely possible that the motherboard on your phone is part of the problem so switching it wouldn't help much in that case (like I said, I knew my phone was still working despite the screen). Just wanted to offer another option =).
I am in a similar predicament, desperate to get my photos and videos back and have been watching your thread for some ideas. My 7 week old Verizon Samsung Galaxy S6 G920VVRU4BOG9, android version 5.1.1. ceased to do anything on Monday for reasons unknown. It is now back on but it has been wiped clean. I had to do a hard reset. Samsung & VZW tech support were not helpful. May I ask what model your phone is? Provided you are able to get yours back on, I'm wondering if you may have some success with some of the following:
Wondershare Dr Fone for Android
Asoftech Data Recovery
Kvisoft Data Recovery
Ease US data recovery.
I could not get them to work because you must first have a rooted phone to retrieve them and mine apparently can't be rooted. I apologize if this is redundant but I thought I'd throw that out there in case you might have a change of recovering those photos. I'm sorry for your loss. It's very hard to lose a beloved pet.
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Same here. Yesterday I was opening the camera app and the screen went blue. I've press the power and up button but the phone doesn't turn on.
What can I do?
I called Alcatel's customer service and they told me to send it in, luckily I didn't root my phone or anything, that's what I'm going to do. If you need to call them, the phone number is 855-368-0829
wow, that totally sucks. G/l with the repair/fix.
it looks it died simply. Can happen, nobody is perfect. Hope you get lucky with replacement.
@Cheeseball14 same thing happened to me. how did you proceed after calling the costumer service number? Were you asked to ship in the phone?
same issue as your post and others , i did call the alcatel warranty number , sent it to the Texas repair center , got my phone back , and still the same issues for the phone turned on and off , then screen turned blue , and didn't want to turn back on , then i called again, sent it again , they send me a pre paid shipping la label , hoping this time they will fix the problem, the web calls this blue screen of death
Fix Idol 3 won't turn on.
cheeseball4 said:
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Click to expand...
Click to collapse
I took mine back to seller (Bell). There they reset it to particular factory settings. Need to be careful otherwise to not erase the full system. Just a factory reset by Bell or your supplier.
Did your phone turn on? How could bell reset if it doesn't turn on like op's phone?
Hi. My close friend has this issue. I'm posting this because she can't figure it out by herself. A month ago, her phone downloaded an update and she installed it. Since then, the phone has restarted by itself without any reason, just random restarts and the frequency of restarts was more frequent with each day. Fast forward to this day and the phone is constantly turning up and shows the POCO logo and restarts by itself. This loop is not ending until the battery is completely dead. When trying to access fastboot or recovery mode, she can get there but only for few seconds (until the device restarts again) which is not enough time to make any changes / factory reset. She did not accessed developer tools in system, so the bootloader is still locked. Holding down power button does nothing. ONE SINGLE UPDATE screwed up whole phone. Can't do ****. There's no SD card or SIM card in the slot. Is there any "hack" to stop the phone from restarting itself? Note when the battery is completely empty and she plugs the charger, the whole nightmare starts again. I'm lost. Did you guys have any ideas what to do? Or is the repair centre only solution? (She cracked glass of the display, i'm not sure if that voids warranty. [it's not glass COVER, it's the glass which is part of the display])
Is this device unlocked? If not, then RMA.
If it is, my best guess is to get the device into recovery (or fastboot?) and immediately connect to PC.
If it holds, leave it there as it will charge, although at much slower rate.
When charged, use TWRP to try to reboot to system.
If it doesn't work, then factory reset.
Sadly, i can not get to recovery because in about 2 seconds the device will reboot. There's literally no time to make any changes - factory reset. Also the device is not unlocked. I hope RMA accept the phone even though it has cracked screen . Thanks for response anyway
Then RMA it is. If you're in EU they'll have to take it, even with the cracked screen.
But does the reboot happen even when connected to PC? Two seconds is enough to plug it in if you're fast...
Yeah, we tried every possible idea we can think of. Pressing the toggle button from different angles with different intensity to make sure it isn't stuck inside, covering up the proximity sensor (yeah makes no sense but even that we tried, lol). Tried with connected to PC as with classical charging brick. No change. Back in those days where smartphones doesn't have unibody construction and you were able to take down the back cover and remove battery it was way simple. Nowadays it's not possible to stop the phone from booting itself until battery is completely empty. My friend says the problem started about month ago, when the phone annouced that there is an update available so she downloaded it and installed it. Before that, there was no problem with the phone whatsoever. Maybe it's caused by some kind of virus but IDK which apps she was using. She didn't have rooted phone not unlocked bootloader in developer tools. Also i googled that it may be caused by "Airtel Thanks" app which she didn't have installed aswell. I will keep this thread updated as what happend to the phone cause i'm also interested what went wrong and to help future users who will struggle with this problem a solution. Thank you.
CaptainFedora, did you solve the problem? I have the same issue...
Yeah, actually. Sorry for not posting the answer although it was definitely her fault. It was the power button being pressed down (which made continuous bootloop). But the button was somehow pressed deep into the phone's body. So complete dissasembly was needed.
Btw. my friend lives in other country so we discussed this problem over internet. If i could have the phone physically with me i would definitely know what was the problem.
Hi.
Yesterday I had the same problem, the device kept restarting every 10 seconds, it didn't even come to any screen besides the first one with the POCO logo in yellow.
Things I tried that did NOT work:
restart
hard restart
fastboot (it did enter the fastboot mode, but only showing the picture of the 2 robots and after 10 seconds restarting again to the POCO logo image)
plug it to power
plug it to computer
After 3 hours of continuous restarting and trying anything I could find in the internet and I could imagine of (except extracting the battery because it seemed complicated and difficult to revert), I tried randomly something that miraculously worked...don't ask me why.
pressing the power button shortly and quickly around 30 times (it might have worked after 10 or 20, but I just kept doing it a little longer
Afterwards it just started as if nothing had happened...doesn't make any sense, but I just wanted to tell you in case you are in a similar situation and desperate to not lose all the images and videos as I was yesterday.