Hey everybody!
I just got my phone back from being repaired from water damage. HTC U11 plus.
Everything is working fine but the mobile network doesnt connect. I´ve tried everything, turn phone on/off, airplane mode on/off complete reset of phone. The sim card works fine in other phones. Wifi and bluetooth are working.
I´ve contacted the place I had it repaired but no answer yet.
I never rooted the phone cause I never had a reason to, maybe doing so would help solve the issue?
Any help or suggestions would be much appreciated.
i got the same problem with my U11 plus. drop it from bed height. no damage seen physically then after i updated last february no mobile radio network. talk to htc reps ans said to send for repair. bottomline it end up motherboard issue,they replace my motherboard. but heads up it will take one and half for mine to get back.
ayan15 said:
i got the same problem with my U11 plus. drop it from bed height. no damage seen physically then after i updated last february no mobile radio network. talk to htc reps ans said to send for repair. bottomline it end up motherboard issue,they replace my motherboard. but heads up it will take one and half for mine to get back.
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Thanks for the reply, my phone couldn't be repaired under guarantee so the eBay seller I got it from had it sent for repair somewhere else. Apparently there was a lot of damage and they seemed to have fixed everything but maybe didn't check the SIM card?
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Hi guys,
After dropping my phone and cracking the screen i got my phone back from repair (after 6 weeks) now i find that the gps never finds a satelite and my phone reception is very poor - mostly no service or 1 bar when near tower. I have never had a problem with reception before always been good tried reflashed different roms and and radio roms but no go. So i have come to the conclusion that it is a hardware failure. But i was just wondering does the gps and phone work off the same antennae maybe it just became dislodged, or has anyone else got any ideas i could try before i send it away for another six weeks. cheers.
AFAIK, GSM and GPS are using different antennas. However, I can't guarantee that - should look in service manual.
On the other hand, flashing some radio ROMs might cause damage to both GSM and GPS receivers, causing irreversible performance drop.
Before sending device to repair, be sure to flash it with official ROM.
And I suggest that you test it with latest official ROM you can find.
thanks for your reply I have flashed back to original rom and am now in the process of having my phone looked at. Only had these problems after sending my phone in for repair for a cracked lcd screen so im kind of hoping they just forgot to put something back in. but im really not that lucky. Thanks again.
Good luck, please update with results ASAP.
Hi, Just updating sent my phone to another repairer they told me that when i got my screen repaired the last repairer had left off a part that joins the two antennas (gps and phone) to the main board. So it was pretty much similar to what i thought it might have been. This repairer was Australia's official HTC repairer the first two weeks they lost my phone then they found it then it took three weeks to fix a cracked lcd then they sent it back to the wrong address another week to locate my phone then get it back to find the signal problems so a word of warning to Aussies - If its not a warranty repair dont send it to HTC repairer unless all other options are exhausted. Do some net research on these guys there are plenty of disgruntled people and there's even a news article on an industrial action protest outside thier shop for treating there employees poorly. Oh well lesson learnt and my rant is now over. Thanks again.
So I bought a Verizon Galaxy off of Craigslist, as I wasn't due for an upgrade. I was able to activate the phone just fine and I checked the water damage sticker behind the battery, all was good. About a week later I started getting the "Mobile Network Not Available" error. I've had Verizon replace the SIM card 3 times and all three times the phone would work intermittently. I contacted Samsung and sent it in for repair, they marked it as "Liquid Damage on PBA Components" and marked it as "Beyond Economical Repair. Does anyone know if the PBA is the mobo? And possibly where to find one. I've found the SIM tray available for purchase but I don't know if this is the right fix. I talked to a cell phone repair tech and he said since it's only the phone functionality intermittently that I could clean the corrosion off of the board with Acetone. Anyone have any recommendations for me? Thanks in advance for any help you may be able to provide.
P.S. The phone is being delivered to me today.
aaronjtroyer said:
So I bought a Verizon Galaxy off of Craigslist, as I wasn't due for an upgrade. I was able to activate the phone just fine and I checked the water damage sticker behind the battery, all was good. About a week later I started getting the "Mobile Network Not Available" error. I've had Verizon replace the SIM card 3 times and all three times the phone would work intermittently. I contacted Samsung and sent it in for repair, they marked it as "Liquid Damage on PBA Components" and marked it as "Beyond Economical Repair. Does anyone know if the PBA is the mobo? And possibly where to find one. I've found the SIM tray available for purchase but I don't know if this is the right fix. I talked to a cell phone repair tech and he said since it's only the phone functionality intermittently that I could clean the corrosion off of the board with Acetone. Anyone have any recommendations for me? Thanks in advance for any help you may be able to provide.
P.S. The phone is being delivered to me today.
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EDIT: Nevermind, I just order a new motherboard.
ok so heres the deal.... I beleive my antenna is broken. I was having problems getting no service off and on for about 3 weeks. It would randomly start and stop the mobile service. Wifi would work fine. Most of the time the service would be off during the day and then about 3-4am it would connect. I went to a local mobile repair place and i beleive between them and my self we have determined it to be the antenna. my sim card works in other devices. other sims do NOT work in my device. I have unlocked the device to help determine the issue. It reads any sim card fine. Just wont connect to service.
so heres the real issue. I took the phone apart. It does look like the antenna is damaged. at the bottom of the phone where the wire from the mother board connects to the antenna has contacts that touch the case. Looks like the 2 little gold contacts right after the soldierd connection is bad. I do NOT have enough confidence to repair such an item. The repair shop i took it to says that they cant do it beacuse they cant get the parts. So what do i do?
I cant afford to buy a new $400 phone, especially only because of a flake of mettal fell off. Anyone have any suggestions? All would be greatly appreciated. I really miss my phone. Basically its like an ipod now.. lol
I think I have the same problem. I made a thread last week about it. I tried everything to try to fix it. I am gonna send my phone into HTC next week.
Sent from my SGH-I897 using xda premium
I have a Z5 since release day using stock rom. The phone as been fine. recently i've noticed an issue with the phone loosing signal.
I can leave the house with a signal but then randomly throughout the day it will loose any signal and wont find any networks when i search manually. I have to then turn off the phone take out the sim card and reinsert and its ok, until it does it again.
I thought it may be a faulty SIM but i have noticed in Strava when I loose signal It doesn't know where I am so not sure if it is loosing GPS the same time i loose network coverage?
Anyone else had this?
I have the z5c and have been having intermittent problems transitioning off WiFi to mobile data and I end up without service until I restart the phone or title mobile data on and off. This will happen a few times a day when I leave the house etc. But it didn't happen every time.
vlcano57 said:
I have the z3c and have been having intermittent problems transitioning off WiFi to mobile data and I end up without service until I restart the phone or title mobile data on and off. This will happen a few times a day when I leave the house etc. But it didn't happen every time.
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Thats what I thought mine was BUT even if i toggle mobile data on or off it deosnt work.
ive tried restarting and even that sometimes doesnt work so I have to turn phone off, remove SIM and reinsert and turn phone on.
I dont get why it would also stop the GPS/Locations from owrking. Looking at my google maps history it hasnt been tracking on there when i Loose signal. Looks like its a hardware issue.
Going to try and do a hard reset and see what happens
Let me know how that goes for you. Mine does fine with just a software restart. I wonder if your contacts on your sim reader is touchy. I also noticed I originally said I had the z3c....I have the z5c. Whoops
Did a software restore the other day.
Woke up this morning , no phone network, had phone network last night. Did a restart no luck, turned phone on and off and it got signal again.
I've booked in in for warranty repair as it must be hardware related.
Thats painful.
Sooo... UPDATE
Tired new SIM from EE, another refresh still no luck.
Sent the phone to Sony to repair
Did you repair your phone with pc companion?if not give it a shot.
gm007 said:
Did you repair your phone with pc companion?if not give it a shot.
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Yeah That was the first thing I did was to restore the phone to factory settings. that didn't work
Sony have sent a replacement phone so should be getting that tomorrow.
Quick service. sent Monday they dispatched a replacement Thursday.
shaz2sxy said:
Sony have sent a replacement phone so should be getting that tomorrow.
Quick service. sent Monday they dispatched a replacement Thursday.
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Have the same issue. Signal just goes randomly and does not come back until I reboot. Never had to remove the sim so far.
I did any software thing I could imagine, however no luck. I belief it is hardware related.
Best Regards
Johannes
Hi all,
open this thread to share with you my experience.
I hope that someone could help me.
My OPO, 1 year and few months old, always was working fine.
One morning switch on my phone and I see on display the message "battery too low. charge a wile before use" etc etc.
I start to see on web forum, try some solutions but nothing. Then I open an RMA to oneplus support...and here start the nightmare for me.
Two days and DHL arrive to pick-up my phone. After 2 days I se on ARVATO web site (ARVATO is the warranty center for OnePlus) that my phone is out of warranty becouse there was wather inside! What??!! They send me pictures of the motherboard and battery connector and it is obvious that the problem was battery that released acid.
So, after 2 weeks fighting with the oneplus support, I decide to give up with the warranty and ask to send me back my phone without fix the problem.
I think, i buy a new battery and change it with my hands.
After almost 2 months my phone come back in my hands. I open the phone, change the battery and it start without problem.
YeaH! I win! ...no, I lose becouse after the RMA and OnePlus support, my phone now works fine with wifi, with all connections type but when I insert sim card I have not operator signal.
I tryed to change sim, to reset the phone, to flash the rom, to check if connector are all inserted fine in the motherboard...nothing.
My ohone now doesn't get signal. The sim card is detected fine becouse the phone ask me pin code at the boot and if I scan the operator modile network I find the Italian mobile operator.
But, when I try to register my sin on the network, I get error and phone is killed out.
Move the sim on another phone all working fine.
I think that OnePlus warranty center had blocked my phone or something like this.
Do you have an idea? what could be the problem and how can solve it?
Thx to you all
Scudo76
Hii,did you tried clean flashing through fastboot?