Hi all,
open this thread to share with you my experience.
I hope that someone could help me.
My OPO, 1 year and few months old, always was working fine.
One morning switch on my phone and I see on display the message "battery too low. charge a wile before use" etc etc.
I start to see on web forum, try some solutions but nothing. Then I open an RMA to oneplus support...and here start the nightmare for me.
Two days and DHL arrive to pick-up my phone. After 2 days I se on ARVATO web site (ARVATO is the warranty center for OnePlus) that my phone is out of warranty becouse there was wather inside! What??!! They send me pictures of the motherboard and battery connector and it is obvious that the problem was battery that released acid.
So, after 2 weeks fighting with the oneplus support, I decide to give up with the warranty and ask to send me back my phone without fix the problem.
I think, i buy a new battery and change it with my hands.
After almost 2 months my phone come back in my hands. I open the phone, change the battery and it start without problem.
YeaH! I win! ...no, I lose becouse after the RMA and OnePlus support, my phone now works fine with wifi, with all connections type but when I insert sim card I have not operator signal.
I tryed to change sim, to reset the phone, to flash the rom, to check if connector are all inserted fine in the motherboard...nothing.
My ohone now doesn't get signal. The sim card is detected fine becouse the phone ask me pin code at the boot and if I scan the operator modile network I find the Italian mobile operator.
But, when I try to register my sin on the network, I get error and phone is killed out.
Move the sim on another phone all working fine.
I think that OnePlus warranty center had blocked my phone or something like this.
Do you have an idea? what could be the problem and how can solve it?
Thx to you all
Scudo76
Hii,did you tried clean flashing through fastboot?
Related
Bizzare gprs connection and fail 02 XDA IIs
Has anyone else had really bad reception for gprs on the XDA IIs ??
Basically mine was working fine for the first 2 weeks of me getting it , now this is what is happening.
9 times out of 10 it won't connect to gprs, when on occasion it does connect you can't do anything i.e browsing web pages always comes up with page not found, email wont connect to server.
I took it upto my local 02 shop and as soon as I walked into the shop it started to work, walked 100 yards down the road it stopped working, went back to the shop it started working, tried this 5 times and at various distances from the shop (even tried in another country) and it doesnt work unless im standing just outside or inside the 02 shop.
According to the ofcom sitefinder there is no mast at the 02 shop location so I trekked off to go and find one and stood right next to it and still no gprs.
Any clues what the heck is going on?
hi
i was unable to send MMS, after a few emails to 02 data support they told me to go to 02 active\tools\connections\ then set it up again for my sim, and it all started working, there was a problem with the gprs setings at there side....
Yeah been there done that im afraid, done soft reset, hard reset, removing sim and wipeing it, trying the sim from my wifes phone (it's grps enabled on her phone)
Def thinks my handset is faulty, trying to get to the right person though who I can talk to so I can send it back (it's past it's 28 days return - so it will have to go back under warranty) is another matter, data support gave me a number to call , but on calling that number you hear as if someone is punching in new numbers and you get re-directed to a voicemail box that is full so you can't leave a message.
Well just got my replacement XDA IIs , yes thats right replacement, 02 couldn't get it fixed within 7 days so they sent me a whole new package, so i've got an extra crade (great for home now), extra battery and all the gubbins , now i've just got to charge it to see if this one works ok
Bastards, in the letter they said it was a replacement phone BUT it's got a scratch on the top left corner which was there on the original phone so I conclude that they havent fixed it or replaced it at all (not fixed because the same fault is there).
The scratch cover both the main face and the section behind, but the EMI (whatever the number is called) is different from what I sent.
So i've had to speak to 02 who are no help because I said I didnt want to wait another 2 weeks to be without a phone and that they should just send me a replacement and I will send back the faulty one...... But oh noooo because I have purchased the phone over 1 month ago, it falls in the manufacturer warranty so it has to be dealt with by the manufacturers repair centre (who have screwed up in the first place). B**lcks i say (well i didnt actually coz im not a rude person).
SO basically there is little point in me trying to argue the toss with 02 , so i've just had to send it back again with a letter and im paying for my line without any use on it
Just wish I had gone with a different service provider now.
I presume that I am stuck with the contract for 12 months as I bought the phone on contract , unless anyone else knows any different ???
Ok after they lost my XDA IIs on the last time i returned it (so 3 weeks without my mobile) so they have exchanged it for a new one (this time without the same scratches - so it must be a different one), but still no GPRS.
I am doing this right aren't I , if I click on the antenna icon i see three things.
O2-UK "turn on flight mode"
MOBILE WEB GPRS "connect GPRS"
WAP NETWORK GPRS "CONNECT GPRS"
SETTINGS (HIDE)
goto start/internet explorer, enter www.google.com
Sometimes it connects but says "the page you are looking for cannot be found"
Other times it won't connect to GPRS and says that the modem you have dialed has no responded.
Im pulling my hair out (but luckily i shave it) trying to get this sodding thing to work!!!!!
Im going to stand outside the O2 shop again and see if it works there like the last one did.
Just a though I do have a lot of computer equipment surrounding me, long shot but would magnetic fields be causing a problem?
Hi I al;so had problems with the GPRS "mobile web connection" like you either not connecting or if it did connect i got the error message saying page cant be displayed. BUT mine did work more than 1 /10 times And most of the time either a soft reset or remove and replace the battery fixed it.
One thing on replacements mine was replaced probley every 2/3 weeks due to them being crap, I had 4 replacements and only the last one had the same IMIE number on the phone as the box, the other 3 phones were brand new (well they looked it anyway)
As of the problems they have now changed it for a XDA2i This is not perfect its still needs thoese softresets a few times a day, But in my opinion its far better than the 2s
John
To be honest with you I bought the phone coz i wanted to treat myself to something that looked flash (i admit it!!!) , but I also use it to remote adminstrate some servers when i'm out and about using vnc but of course if I can't connect to GPRS then i can only do it when im in a wifi hotspot (which in my neck of the woods is not a common occurance).
When i first got the phone it worked flawlessy for about 2 weeks but now even with the new phone nothing!!!!
Just out of interest i often see patches and upgrades in this forum for asian bought xda/ii/IIs etc. but I never see anything for O2 UK, do they not release patches etc???
On the off change i used the rom from http://www.ridersinc.com/dev/store/customer/home.php , it reported to being the same rom as what my XDA IIs is shipped with but i thought i would give it a go anyway, lo and behold i've just been able to connect browse and get my emails via gprs, not sure if this is a one off though so im going to try it a few more times.
Ok been using GPRS all day today now, seems that by reuploading the rom on my-xda.co.uk seemed to do the trick! , have no idea why though as it was/is the same rom as what the phone was shipped with.
anyway hopefully it will stay this way.
Just wish I hadn't sent the cradle and charger that came back with the first return (kept the battery though), second return came just as the phone instead of the whole box
Hi,
I'm having trouble with my HTC Touch Cruise.
A couple of days ago I noticed that I couldn't connect the phone to a service provider. Next to the antenna symbol there is a "!" mark and on the today screen there is "no service". I tried both manual and auto connecting but same problem. Meanwhile I did a hard reset and reinstalling the original rom but still the same problem.
I also tried another sim card but yet again, no service.
Also the orange led next to the speaker that flashes doesn't do it any more.
Can someone help me?
Thx
Is the phone new or is it second hand ? Sounds like its blocked some sellers report them stolen a week or two after being sold to get a new phone. This Happend to me on ebay .
No, was a new phone. I had it for about a year now. And besides de camera decoloring I haven't had any problems.
The only thing I did before I noticed this problem was putting my simcard in another phone for testing. When I put it back the problem accurd.
In my opinion that won't be the reason.
Because the orange led doesn't flash
I'm overseas now and tomorrow I will test in another country.
Hi guys
my brother bought a brand new galaxy note 10.1 couple a days ago and it worked fine, the day before yesterday he accidently insert a micro sim in the slot..it took his wife quite a while and a hairpin to remove it successfully and then he inserted a normal sim and it worked fine. but yesterday he removed it without turning the device off (tried different one to copy the contacts) and now the device cant read the sim...i tried to factory reset it, code reset and tried new sim but didnt work
can someone please help me
Well some connector must have damaged since its a new note take it to a service center tell them it is not working since day one it will be declared DOA and would be replaced
im done like waht your wife done and i destroy all pin when removing micro sim when i went to service center thay tell me we cant fix it and i go to another small shop i told him this problem and he fix my note ne and working well now he change sim house with him self in 2 hours
first of all thank you all for your quick reply
secondly...i dont think it is a hardware problem since the sim was working perfectly till he removed it accidentally
there is however another point i noticed minutes ago, although there is no sim card the tablet show signal bars beside the "emergency calls only"
thought i mentioned it
Well there is a hardware failiure with the sim module may if you have seen how the sim connect to the connectors in a cell phone u will know that the connectors come out a little while removing the micro sim you must have done some damage what it is we do not either the two connectors have inter connected none the less there is some failiure
samir_a said:
Well there is a hardware failiure with the sim module may if you have seen how the sim connect to the connectors in a cell phone u will know that the connectors come out a little while removing the micro sim you must have done some damage what it is we do not either the two connectors have inter connected none the less there is some failiure
Click to expand...
Click to collapse
but the sim worked after the removal of the micro sim for two whole days (calls and data)....it wasnt till the accidental removal that this happened
It appears the problem is that you are not getting the answer you want, however it is the answer.
Sent from my GT-N8000 using xda app-developers app
Only three choices .
One try a new sim
Two factory reset .
Three a service centre .
As number three may be damage not warranty i would try one and two first .
jje
Have you tried another sim card?
If it didn't work your solution is as already told a service center.
Am having the same problem and i didnt hamper the hardware.
it happened after i updated
Good day, today I dropped my phone don't know if it lost signal after this didn't notice until I tried to make a phone call but now there no signal, can't make or receive calls, I notice that at the bottom of the screen it shows my service provider name and next to it says no service so don't know it its hardware related or sim, do you think that if I reset the phone it might work again? Thanks. Right now can't test because I'm at work, but in general information on service it says disconnected
Sent from my Nexus 5 using xda premium
Flash stock with fastboot, if it's the same, it's hardware I'm afraid.
Thanks a lot did already, tried everything seems hardware related, noticed that it also lost nfc connection wondering rich part should I replace to fix it, if only has to do with antenna or the whole mainboard
The NFC radio and antenna are connected to the back cover. Try popping your back cover off and on again.
Dihantar dari Nexus 5 saya dengan XDA-Free mobile app
Thanks already did and nothing, could it be related to some other piece?
go to your dialer app and type in #*06*# and see if a number pops up (your imei number) (dont post the number here)
Did too, also the *#*#4636#*#* and checked if signal was turned on, tried sim in other phones works without problems, I noticed that nfc is not working too, guess it has to do with a piece of hardware as far as I know both antennas are in the back of the phone. Took it to service and they told me it has no problem physically, this is driving me crazy
Also checked that it has no reports of being stolen, imei seems correct and legit checked it also on a site to see if it's valid and its working, it starts with a 32.
My phone wouldn't connect to any network after being in airplane mode on vacation for a week, acted like no signal - empty triangle instead of bars. I called my cell provider (T-Mobile) and after a new SIM and a factory reset they did something on their end because my phone was trying to connect to a tower that didn't exist. I'm a little fuzzy on what they actually did, but it worked. I actually had to do it twice over a couple weeks before it stopped giving me trouble.
ShiroZ31 said:
My phone wouldn't connect to any network after being in airplane mode on vacation for a week, acted like no signal - empty triangle instead of bars. I called my cell provider (T-Mobile) and after a new SIM and a factory reset they did something on their end because my phone was trying to connect to a tower that didn't exist. I'm a little fuzzy on what they actually did, but it worked. I actually had to do it twice over a couple weeks before it stopped giving me trouble.
Click to expand...
Click to collapse
thanks friend will have to go and check with them , dont know if its the same because my phone has no cell provider it accepts any sim you insert to it
Hello
Hello guys, I am on the same boat as Valholy described.
My phone fell on the ground from my hands. When I took the phone from the ground... it was still working(it wasn't shutdown nor restart), I only noticed that there was no more signal. Tried to restart/shutdown, factory reset, different sim card but no luck at all... As Valholy described it shows provider's name on the bottom of the screen, but there is no signal yet.. It seems like hardware issue. Any recommendation to fix this issue?
Did you fix your phone yet, Valholy?
Thank you
bump...
any help please.
thank you
I bought a new OPO,
When i opened the box it looked so cool! i booted the device and then saw the beautiful screen. But then the horror started.
I opened the sim slot. put in my Nanosim and closed it. It asked for my pincode... When i enter my pincode it just went to the mainscreen and gave NO signal. Then 5 seconds later it asked me to enter the pincode again....
Over and over and over. So i thought..... My nanosim is bricked! i went to my provider and gotten myself a NEW MICROSIM. I plugged it into the phone and 1 2 3 guess what..... Same problem. i kept trying and trying watched 50 videos on how to plug in your simcard correctly...Still the same problem. I tried my dads sim, my moms sim (different carrier)....SAME PROBLEM.
Then i unlocked the bootloader, rooted it and flashed Oxygen on it. Guess what.... Same problem. Flashed back to CM11. Same problem.
I think its either an antenna problem, or a simreader problem. Anyone have any idea what i could do and what this issue might be? Also i received the phone in this state. The day itself i already contacted customer support with my complaint. So i assume this is warranty right?..
Heres a small video i made for the support about my problem.
https://www.youtube.com/watch?v=PgESNaPO7Xc
Thanks lads
I assume you put the sim correctly as you stated, that is the metal contacts facing downwards. Also, have you tried resetting the phone from the setting menu? Another option would be to dial *#*#4636#*#* and choise the correct network option from the phone menu.
Well, what should i set the network to typing in that *#*#4636#*#*?