So I was at my cousin's house and my Xperia XZ Premium G8142's battery was running out and I didn't have my charger on me so I tried to use his Galaxy Note 9's charger. At first it was charging normally two minutes later it stopped charging and the Battery Care app crashed so I unplugged it and kept using it until it was fully discharged when I got back home I charged it with the original quick charger without any problems. The next day I noticed the battery was draining really fast but I thought it might be because of some apps running in the background. Later that day the WiFi connection was repeatedly disconnecting so I decided to reboot hoping to fix the connection issue but the phone got stuck on Sony logo for about two minutes then it suddenly died now it doesn't give any response no screen, no LED, no vibration, no flashmode, no fastboot, no nothing :crying: .
I went to a local maintenance center (not Sony Because there isn't any in Syria) they said that the power circuit was fried because of the high power rate of the Note 9's charger (Which didn't have any kind of a warning not to use it on other android devices) and they don't have the replacement parts .Now I'm stuck with a dead Sony flagship because Samsung didn't bother to warn their users to not use the charger on other devices and because Sony didn't export replacement parts to Syria due to political issues :crying: .
Does any of you know a way to send the device to an official Sony support center to fix it or how to get replacement parts so it can be fixed by a local center. Please Help I'm really desperate :crying: .
Thanks.
well Sony isnt a well known brand... If you are under warranty though, you can maybe contact international Sony support center and tell them about the issue.
Then again, how did you get your phone if your country doesnt ship parts to it? is it under warranty?
I also once tried my brother's galaxy s9+ charger, charged 1% and then stopped, I tried again, same thing happened so I realized the charger isnt good for Sony...
but I dont think your issue is only related to samsung charger because Ive seen more people having dead battery after being drained completely, I think its an issue in some Xperia devices...
Any way, if you are under warranty, there is no reason for Sony not to fix it for you, even in another country (depending on where you bought your device from), if you bought it from a private shop, maybe you can still ship your phone by paying a couple hundred $...
wish you all the best
Thank you for responding.
Unfortunately the warranty expired on 2nd of October.
I contacted Sony support center but they haven't provided a way to ship the phone to them.
Even though there are many shops in Syria are able to get Sony Xperia devices to sell not many repair shops bother to get the replacement parts for them because people are becoming less and less interested in Xperia smartphones especially when Samsung was able to provide more affordable devices (for a while).
I don't think it's a battery issue it was about 73% when the phone died (while rebooting) and i was able to charge it with the original charger twice after the battery was drained.
I'll try contacting Sony again and I'll look further for someone how might have or can acquire the replacement parts.
Thanks again for your time.
hello test volume (+) + power ? after test repair with xperia compagnon or flashtool ?
Unfortunately I tried the Volume up + power button combination many times and for different periods of time up to 5 min. but nothing happened and the Windows wont even see that there's a connected device and the phone doesn't go to flashmode or fastboot.
Related
Hey community,
i bought a sony xperia z3 three months ago.
Yesterday I recognized that my phone was at 50% battery after charging the whole night.
I thought that its a bug or something and I got my real 100%, but after ~3 hours it was still at 50% and suddenly there was the "you have to charge your phone"-pop up for 1ms.
So i decided to plug in my charger and thought my phone will charge again. But no, the battery icon also switched from 14% to 50% in this 1ms. It was going on like (13%<->50%, 12%<->50% and so on) this until my phone died and got 0%.
I haven't unlocked my bootloader, flashed it or something like this. It was the original vodafone branded sony xperia z3.
Until now I can't charge my phone, because everytime I plug in the charger, my phone is booting with the low-battery icon and after 5 seconds it's turning of in a loop. Booting for 5 seconds and then shutting down and so on...
I thought my phone will have enough battery when I will plug in the charger for the whole night and my phone will try to start in this loop until it has enough battery. But again, nope!
Now I decided to unlock the bootloader and flash my phone with Cyanogenmod 12 or CMW, because my phone is accessible from the computer. I can go into the flashboot and flash mode.
But also after unlocking and flashing I've got the same thing again. It won't start.
I tried to charge it for about 4 hours in flashboot mode, because then the blue light is shining and my phone is not shutting down. But NOPE, same **** again.
I don't know what I can do anymore. Can you help me?
Do you think I have to change the battery?
Looking forward to hear from you! It's only three months old never dropped or something like this.
greetings and sorry for the wall of text
shimmy
bro warranty covers that, but as soon as u unlocked bootloader, u kinda voided that too =(
go to Vodafone and DO NOT mention that you unlocked bootloader and explain the problem within 2 weeks of purchase u should receive a brand new device and afterwards they'll repair it for you
I have a small crack (2mm thick and I think it came from pressure) at the backcover and asked vodafone if they can change my backcover, because now it's not guaranteed that it's waterproof.
They said no, because it's my own fault if something is cracked or broken on the case and I have to pay 259€ to get a new one.
Yesterday I called vodafone again because of this problem and they won't repair it, because of my first support case and I have to pay 259€ to get a new phone. I was arguing for about 1 hours that this is a guarantee case and it has nothing to do with the crack, but they don't care and there are some laws that I could say that they have damaged my phone and so on. No chance.. Maybe I should call my advocate.
I read something about locking the bootloader? Maybe I can flash a stock version and lock the bootloader?
Try yellow reset button.
I also tried this before. It doesn't fix the problem.
Hi guys, Sorry to bring up such a old post but having a similar issue.. My Mrs phone just started rebooting one day, Vodafone refused to replace because tiny crack. The boot loader is unlockable I tried repairing with xperia windows tools the flashed older and different firmware's many times. The phone works when connected to PC but when unplugged or on normal charger just constant reboot.
Any suggestions on what to do?
Thanks
Sent from my HTC One M9 using Tapatalk
I'm a XDA newbie and looking for help, explanation. I broke my screen on Z3 a month and more ago and send device to repair to official Sony service. Everything fine except that when I got device back and update it OTA to 5.1.1 - the battery is not charging anymore and is it showing 50% all the time. There are some exceptions that sometimes it shows real capacity.
I already had empty batteries but was able with tricks (such as holding power + volume down) to charge it to boot up cm 12.1 and even some older 4.4.4 roms (I did flash twrp, cyanogen recovery or cwm (from DooMLoRD) over fastboot and flashtool - which is working even with almost totally empty battery). All are showing 50% and not charging. I do not want to give it to Sony's service again and wait for phone one month again.
Any suggestions - how can I return my phone to it's full life again ? thanks !
gorazdg said:
I'm a XDA newbie and looking for help, explanation. I broke my screen on Z3 a month and more ago and send device to repair to official Sony service. Everything fine except that when I got device back and update it OTA to 5.1.1 - the battery is not charging anymore and is it showing 50% all the time. There are some exceptions that sometimes it shows real capacity.
I already had empty batteries but was able with tricks (such as holding power + volume down) to charge it to boot up cm 12.1 and even some older 4.4.4 roms (I did flash twrp, cyanogen recovery or cwm (from DooMLoRD) over fastboot and flashtool - which is working even with almost totally empty battery). All are showing 50% and not charging. I do not want to give it to Sony's service again and wait for phone one month again.
Any suggestions - how can I return my phone to it's full life again ? thanks !
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I'm sorry mate, but they broke it and they should fix it. Before it turns to something else. A "REAL" problem. My suggestion - Send it back in. Cheers.
stanley08 said:
I'm sorry mate, but they broke it and they should fix it. Before it turns to something else. A "REAL" problem. My suggestion - Send it back in. Cheers.
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Click to collapse
I definitely do not trust them No SW change possible ? I even tried original 4.4.4 from Sony and no luck.
Now - what's even funnier -> I can charge my phone only if I press volume up a few time - and does not matter if phone is on or off.
It goes like:
- if phone is connected to charger - charging stops and battery shows 50%
- If I press volume up - charging starts right away and shows "real" battery status
- If I'm lucky same status remains for a few minutes
Any clues would be more than welcome Thanks
Be careful. I had the exact same issue (only showing 50% battery - regardless of charging or discharging state), and when I did a forced reboot, the phone never restarted and I had to send it back to Sony. I'm still dealing with Sony on this. "Sudden death" is a known issue, and it appears the Z3 Compact works through it, whereas the Z3 becomes completely dead.
I was told it's a faulty motherboard / bad batch. They then sent me a phone with cracked glass and less memory than my model.
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
3ncrypt3d said:
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
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Your only choice is the 175, no way to get out of it....see if battery was removable could just buy a new one to see if its just the battery. I know one of my friend was having issue similar on the note 4 but a brand new battery fixed that.
Now instead of manufacturing warrantee, do tmobile warrantee. It should NOT be 175 for a replacement. You call them tell them the issue because I assume you have jump? Try the phone first...a replacement should come in 2 days. When I replaced my note 4 all I paid was 5 bucks.
Do warranty through t-mobile, they won't check for root
Check that there isn't any trash /pocket lint in the charger port.
Like with a flashlight
I am having the same issue, from everything I have read, a hard reset should fix it. I'm hesitant to do one because of the lack of an SD card. I have my cloud disabled because I don't want it, but I don't want to lose texts and pics I have saved.
I'd be tempted to odin to stock + factory reset.
As said, go thru tmobile. Just call them and tell them what it's doing. If it's a hardware issue I would have no problem doing a warranty exchange and in my previous dealings with tmobile, they don't care about the phone being knox tripped. My first note 5 I got back in November would get warm on longer calls and just shut off, I exchanged it with no questions asked.
Dude you pay 5 bucks on next bill and they'll overnight you a phone if u call now. They don't care honestly about root and your phone will be sorted as needing storage completely replaced anyway. I dropped my rooted Knox tripped phone new years eve. Screen died instantly. Yes they can detect if they were trying , even with screen dead, but they won't. I got my replacement today. Also if worse comes to worse and your worried about being told it's not covered when u mail back , the insurance warranty replacement is 50 or 75, I think 50. At first I thought also that I'm better off making the phone disappear, several friends at tmobile store advised me not to worry.
Edit: after reading again ,honestly I'm not sure which method mine was replaced with lol, I think maybe it did use the insurance. I just remember an option for more money as well, this option i was just asked to be sure no water damage and or signs of physical damage.
Sent from my SM-N920T using Tapatalk
I posted this on the tmobile site but can't seem to get an answer. I have no idea what to do.
So I've had my phone on for at least 7 days. A notification from Samsung's plus app told me to reboot it because blah blah it helps or something.
So I turned it off.
Now it wont turn back on. Tired holding power plus volume down. Tried booting into recovery. Don't have a Windows PC irght now to plug into and try things , but will install windows on a mac via bootcamp.
When I plug it into any charger. Nothing.
When I set it atop a wireless charger. The wireless charger detects it, meaning it lights up. But the phone itself doesn't give any LED notification.
Phone gets warm while on wireless charging pad also. So it may be charging.
What is going on? Any advice?
Plug it into a charger, hold the vol down and power button for like 30 seconds then the screen should turn on saying its charging, then just power it it on.
Nothing. It gets warm when charging. But nothing.
Am I pressing it wrong maybe?
Strange that usually worked for me when i couldn't turn on my phone normally, can you get into download mode? Vol up + home + power.
Well this sucks i can't turn my phone on now, the battery was depleting somewhat rapidly so i rebooted the phone, once it got to the unlock screen it froze. Now no matter what i try i can't get it to turn on.
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
peachpuff said:
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
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Same charging from PC?
Tried a different cable?
I have a Lumia 535 that messes up touch if I use my Sammy charger, same if I use my Raspberry Pi charger on my Windows tablet, the touch screen goes mental
Try a different charger / USB lead
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
peachpuff said:
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
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Too many apps installed... how do these guys get the job in the first place, even as a rep?
It does sound hardware related, I'd probably use your 3 months ext warranty before it expires and the S7 finally commits suicide
Don't think knowledge is a requirement for these types of jobs, phone died again after a reboot and I can't start it anymore, going to the repair center after work.
It would seem not
Hopefully you get someone with at least some knowledge to help this time, likely you'll be needing a new motherboard / phone, unless it's something a bit less drastic like a dodge USB port
I thought it would be the usb port too but i tried using my wireless charger and the light on the charger was on meaning it was charging but it still wouldn't power up, i had it plugged in the whole day today and its completely dead.
Anyway it seems samsung warranty goes by build date + 1 year + 3 months leeway, unless you give them a receipt and then its just one year, so mine was built in feb 2016 so it has warranty till the end of may without a receipt.
Ah well, I suppose at least you get a new phone / board out of it, even thought it's a PITA RMAing your phone
Mine was manufactured 2016.08.16, just two weeks before I got it, so I guess that means November this year without a receipt, but pretty sure I still have the receipt anyway
They replaced the board and all is well now, first time any of my phones failed like this, and it had to be the pricey one.
They did it there and then for you? Was expecting a few days at least, nice job
Yea I've not had any failed phones to date either, hopefully not this one either
I dropped it off at 4 yesterday and it was ready by 7, i was a bit surprised by the speed too, seems they got all the parts in stock.
Can't complain about that service, makes you wonder if they have them in stock and can replace them in such a short time for a reason though... hope it's not a common fault
Hello gyz, i ve a one plus one and its bricked now its not booting to recovery and Fastboot its only shows one plus logo and powered by android in half erased and sometimes when plugged to charger it shows the battery is low and some Chinese blah blah and when tried to boot Fastboot its get off and its stand off for somtimes.....
Can any one have a solution for this
Plzz help
Sorry for my bad English.....
let the phone charger for 10 minutes and then turn it on while the charger is still connected....if its boot then the problem is the battery...buy new battery and it will solved your issues....
This happened with me as well sometime back, I had to replace the battery. And in my case the charging strip also broke (may be a short-circuit).
Service centre people said that my motherboard needs a replacement and will cost around 15-17K, however, I found a website which fixes any hardware issues in a nominal cost (doing a chip level repair) and if a part needs a replacement they will only replace that specific part. GadgetWood is their name. Google it.
I will suggest to leave the phone connected to the stock charger overnight if a few minutes doesn't help. Hopefully that will fix the problem.
All the best.
But i ve charge it and then it get stucked on one plus half logo for a long time
The charger must be connected when you turn on your phone...that is how you check whether the battery is good or bad...