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So I just got my N5 and now I'm having problems with data. Whenever I try to go to a website, it would just direct me to tmobile's login website and a sign into network notification pops up as well. When I log in, the website doesn't even load. I've tried changing APNs, network mode, custom roms and several solutions over the internet but nothing works. I have a grandfathered data plan so that might be the problem but it works fine on my Galaxy Nexus. I'm taking it to the store tomorrow but if anyone can suggest a solution it'd be great.
I have exactly the same issue. Please, let me know if you've solved it.
dn00 said:
So I just got my N5 and now I'm having problems with data. Whenever I try to go to a website, it would just direct me to tmobile's login website and a sign into network notification pops up as well. When I log in, the website doesn't even load. I've tried changing APNs, network mode, custom roms and several solutions over the internet but nothing works. I have a grandfathered data plan so that might be the problem but it works fine on my Galaxy Nexus. I'm taking it to the store tomorrow but if anyone can suggest a solution it'd be great.
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Any update on this issue? Having the same problem w/ 16GB black N5
Same issue, get popup saying to sign in, enter number and password, then get a screen that says "webpage is not available" Calls and texts work, just not data.
Have you calling T-mobile? 611 on your t-mobile phone?
Customer Service there has always been really good about helping me!
go into settings, wireless & networks, more, mobile data, accesspoint names, and make sure you APN is fast.t-mobile.com
tell me how it goes.
Also if any of you installed anything custom, go into settings : about phone, and see if you have a baseband and imei number listed, if not, try a factory reset, or taking it all the way back to stock. Some people are having similar issues in the kernel threads.
As bizarre as this might sound, give T-Mobile tech support a call and make sure your account is provisioned for an Android device. Apparently mine was configured for a Blackberry and while it didn't have any effect on my N4, it gave no end of trouble to my N5. (Read: I had the same redirect issues)
I'm having the same issue... My sim/account has worked fine with data on numerous phones, none of which were t-mobile phones but all worked with tmo data just fine. With Nexus 5, it is redirecting all http queries to a tmo signin page, whether with apn set to fast.t-mobile.com, epc.t-mobile.com, network type set to LTE, or 3G...
I guess I'll head to the local tmo store tomorrow and see if they can fiddle with my acct without dropping my older plan. It looks like my acct's data service is "T-Mobile Smartphone Unlimited Web" -- they picked that generic Smartphone service since they didn't know what my phone was (Nokia N900 running Maemo) when I first signed up for T-Mobile service. DeltaPavonis, I'll first have them see if they can switch that to something Android-specific. Although I dislike that the account can't just stay generic and work with any device I put my sim in...
jsharper said:
I'm having the same issue... My sim/account has worked fine with data on numerous phones, none of which were t-mobile phones but all worked with tmo data just fine. With Nexus 5, it is redirecting all http queries to a tmo signin page, whether with apn set to fast.t-mobile.com, epc.t-mobile.com, network type set to LTE, or 3G...
I guess I'll head to the local tmo store tomorrow and see if they can fiddle with my acct without dropping my older plan. It looks like my acct's data service is "T-Mobile Smartphone Unlimited Web" -- they picked that generic Smartphone service since they didn't know what my phone was (Nokia N900 running Maemo) when I first signed up for T-Mobile service. DeltaPavonis, I'll first have them see if they can switch that to something Android-specific. Although I dislike that the account can't just stay generic and work with any device I put my sim in...
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It does sound rather strange, which is why I'd to see if this works for anyone else. I spent about a day and a half mucking around with pretty much everything I could think of device-side and a few calls with tech support reps, then, lo and behold not fifteen minutes after my account gets re-provisioned from Blackberry to Android (and cycling airplane mode) the redirects stop.
DeltaPavonis said:
It does sound rather strange, which is why I'd to see if this works for anyone else. I spent about a day and a half mucking around with pretty much everything I could think of device-side and a few calls with tech support reps, then, lo and behold not fifteen minutes after my account gets re-provisioned from Blackberry to Android (and cycling airplane mode) the redirects stop.
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Thanks for the advice on what to ask for.
I went to a local store this morning. They seemed pretty clueless (the guy helping me was apparently really new -- he had never called cust svc on behalf of a customer before and kept having to ask for help about what to say or do). They ended up swapping my older sim for a new sim. That changed me from having this issue on HSPA to having this issue on LTE (so I guess that was good). Then they called cust svc and got to tech support. I wish I would have just called myself as the store person was a clueless middle man. And he kept holding my Nexus 5 like he was about to drop it.
Anyway, I guess the "data feature" on my account was an older one meant for windows phones (but that sometimes works on Android phones too). I think it was showing on my acct as something like "Budle Web SmartPhone". He switched the data feature to a different one that supposedly works with Android, Windows, iPhone. It fixed it about 30 mins after I left the store (after cycling airplane mode). He promised it didn't change my actual plan and is still unlimited data. On the tmo portal, it now shows as "4G Web - Unlimited"
So I think the bottom line is yea, call cust svc, get to tech support, and have them reprovision your data service/feature to the more modern one meant for all phones.
Oddly, I just noticed my $59.99 Even More Plus 500 TTW plan is now showing as a $29.99 plan. I can't wait to see if my next bill is actually cut in half or if this is just a display oddity.
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Hey I had this for weeks and it was driving me mad. I finally found the issue, its to do with your /etc/hosts file. I found updating adblock plus (the application, not just the filter list) sorted it for me. Hope this helps someone else.
My situation is i have family plan ( "Even More Plus™ 3000mins + Unlimited Text + Unlimited Data(5GB PhoneFirstWebPlus)" and i am almost a decade old customer.
The situation that aggravates me the most is that the data plan works with brand new iPhone 5S, Galaxy Nexus, Nexus 4, any other unlocked android and windows mobile phones, yet Nexus One, Nexus 5 is getting redirected/blocked.
I was straight forward with all Reps i talked to, explained all detailed and technicality behind how their system is only blocking very small percentage of the customers. How many people still have $6-10 data plans and purchased nexus 5 or want to use their old nexus one? probably like 200-800 nation wide, most of customer already lost their old data plans.
Spend 90 mins with Loyalty Customer Care and Tech Support back and forth:
i was told that i would have switch to more expensive plan if i wanted to have the same amount of data and insisted that i don't need/use that much data and should go with 500mb or 2.5gb choice. Why would i downgrade or pay extra 35-45 dollars because T-mobile enforced a block on couple android phones, yet let iPhone users can use cheap data plans with no problem and no special configuration of phone(simply pop-in sim card and LTE data&speeds work) .
One of the chat session ended successfully, Rep promised to forward issue to upper management.
N5-stock everything, brand new SIM card, tried many APN settings, none worked for data. Perfect LTE reception, phone calls, text&mms messages, yet data block/redirect.
APN settings and operator's proxy server
psak said:
My situation is i have family plan ( "Even More Plus™ 3000mins + Unlimited Text + Unlimited Data(5GB PhoneFirstWebPlus)" and i am almost a decade old customer.
The situation that aggravates me the most is that the data plan works with brand new iPhone 5S, Galaxy Nexus, Nexus 4, any other unlocked android and windows mobile phones, yet Nexus One, Nexus 5 is getting redirected/blocked.
I was straight forward with all Reps i talked to, explained all detailed and technicality behind how their system is only blocking very small percentage of the customers. How many people still have $6-10 data plans and purchased nexus 5 or want to use their old nexus one? probably like 200-800 nation wide, most of customer already lost their old data plans.
Spend 90 mins with Loyalty Customer Care and Tech Support back and forth:
i was told that i would have switch to more expensive plan if i wanted to have the same amount of data and insisted that i don't need/use that much data and should go with 500mb or 2.5gb choice. Why would i downgrade or pay extra 35-45 dollars because T-mobile enforced a block on couple android phones, yet let iPhone users can use cheap data plans with no problem and no special configuration of phone(simply pop-in sim card and LTE data&speeds work) .
One of the chat session ended successfully, Rep promised to forward issue to upper management.
N5-stock everything, brand new SIM card, tried many APN settings, none worked for data. Perfect LTE reception, phone calls, text&mms messages, yet data block/redirect.
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First you need to make sure that APN name, user name, password and proxy settings are correct for your operator and data plan.
You will get this data by calling customer service.
What is actually blocking you is the operator's proxy server, the one found in APN settings.
Try to delete proxy IP and port or disable proxy server for your APN. After that try surfing to see if it works.
Many operators have their internal routing settings set up in way that data connection works without a proxy server.
If your data connection does not work when you remove proxy IP address and port from APN settings then connection without proxy is not allowed by operator.
Proxy server is used by operator to identify you as a customer on various operator's web portals where you can change your data plan settings, purchase stuff, etc. If your data connection works without proxy, you will not be able to access any operator's internal web page for customer access. But not much people actually need those web pages.
Proxy also tries to detect your device and adjust the looks of operator's web pages you visit according to your device.
If device model is not recognized by proxy for some reason (usually outdated device database on proxy server) it could forbid access to data services. In that case only solution is to call customer service again and again until they fix it.
I received a micro sim ordered from Red Pocket for their data only prepaid plan for mobile devices.($10 for 1gb for 30 days, $30 for 3gb for 30 days, $50 for 5 gb for 30 days. After 3 and 5 gb limits then unlimited data with reduced speed on those 2 plans). That service use their GSMT (tmobile) sim card. I have a Pantech Element (tablet 4GLTE from at&t, sim unlocked). The issue is the instructions RP gave me was to create a new 'access point name', write 'Red Pocket' at 'NAME' and 'wholesale' at 'APN'. My tablet shows strong signal, identifies it as 'RED POCKET', but when I open a browser or other aplication that requires data It keeps connecting and disconnecting. I do a scan, selected 'T-mobile', and the browser went to 'tmobile' page that shows that my device was not supported. So, I think the 'unlock' worked.
My question is, is it correct the APN setting RP gave me? It's my first time I work on something like this. And everytime I call they tell me to change something at apn setting from 'not set' to 'default', and from 'default' to 'not set'. I really want that service to work. I don't want to has to carry another device to access internet having a tablet that is 4glte gsm.
If anybody has information abbout correct APN settings for Red Pocket (tmo mvno) mobile data for devices (no voice) I will really appreciate it.
Thank you.
(appologize for my english. It's not my first language)
re
i have a similar issue. posted in a old dead thread: " anyone using red pocket gsmt data only plan? it uses t-mobile 4g, my phone shows all signal and 4g, but wont download anything, any app that use internet is not connecting, their reps are helpless'
I just bought a used Verizon LG G5 (VS987), however my carrier is AT&T. After putting in the Sim card, calling and texting works but when I go to turn on mobile data in the settings, I get a popup that says "Add Mobile Service Please contact Customer Service at (800) 922-0204 for assistance."
I have called both that customer service number for Verizon ^ and also AT&T. I made sure that my IMEI was updated on our AT&T plan, and I have the right APN settings put in. When I called Verizon, the guy didn't really have much to say except that the device is unlocked but full access to features can't be guaranteed, and I am aware that Verizon and AT&T use different wireless bands, which he explained, but I should be able to at least have some kind of data. We both agreed that this is just some piece of Verizon software keeping me from using data, and he suggested rooting the phone to get a workaround.
One suggestion that I saw in some forums and tried was that resetting the network settings in Backup and Reset does turn mobile data on by default, however I get the same Verizon popup as soon as I open any browser, and other apps just say there is no connection, although when I do this I can see that I am getting either HSPA or 4G data, it just seems like it's being blocked by this Verizon stuff. Messing around with other setttings such as Data roaming and System select didn't change anything.
Does anyone have any experience using a Verizon G5 on AT&T? I saw a video of someone demoing T-Mobile 4G data on the Verizon model, and another user on XDA said that he put in his T-Mobile sim and it worked perfectly. My best guess on where to go from here is to unlock and root, and see if I can install a custom rom to get around this. Does anyone know if there is a stock LG rom without all of the Verizon bloatware installed, maybe a stock rom for the unlocked model of the G5? Any suggestions on how to get this to work are appreciated, and I think this is posted in the right place, I'm an active reader on XDA but this is one of my first posts
Thanks to anyone that reads all of this!
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
jayscoottey said:
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
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Did you add the correct APNs for AT&T in the phone when you put in your sim? you need it for internet and MMS
Did you which it to Gobal or other option that is not LTE/CDMA?
Same problem here
jayscoottey said:
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
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Was your problem solved? I'm having the same problem with another Verizon LG Device. If it was solved, what did you do?
Hey guys, I’ve recently entered the android headunit world and purchased a android 10, 10.1” joying headunit (octa-core 1.8ghz, 6gb ram 720p).
The headunit is fantastic and exceeds my expectations in every way, except the 4G mobile data function doesn’t work.
I’m from Aus, so I’m using a verified working 4g mobile broadband Telstra sim that is a GSM type (which joying says is compatible).
The unit detects the SIM as it should, identifies it as a Telstra sim, shows full 4G signal in the top bar however it has no data stream.
I have the mobile data function enabled, roaming enabled, no data saving features turned on and have made sure to set all my apps to unrestricted access.
The interesting thing is, if I turn the headunits hotspot feature on, and use the units 4g network as a hotspot and connect my phone to it, everything works perfectly and it shows a perfect data stream.
However the unit itself cannot use its own data.
I have followed all of the instructions given here:
Android car stereo, Android 10.0 Head unit
How to solve the 4G problem on Joyin --> How to solve the 4G problem on Joying head unit? Following ideas are for solving the 4G problem when there i
www.joyingauto.com
But seeing as how the unit can actively stream 4g data via the hotspot function, there doesn’t seem to be an issue with SIM card settings or anything hardware related.
Has anyone come across this or have any idea what I should do next?
(Let me know if you need any unit details)
I don't know if this will help because you said your hotspot works but have you checked your APN (access point names) settings to see if there are two options to switch between?
There was only one in there which was the default automatic setting. But I figured that if the headunit could still send and receive data via hot spot to another device that the APN must have been correct?
Simpko22 said:
There was only one in there which was the default automatic setting. But I figured that if the headunit could still send and receive data via hot spot to another device that the APN must have been correct?
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Yeah, that's what I would have figured too. But I'm not an expert. Is there a DNS setting you could change? Perhaps add a custom DNS hostname such as dns.quad9.net ? I'm just guessing here.
I’ll have another look tonight but I don’t remember seeing any settings to change the DNS host name.
I was able to hotspot data just fine however the headunit had no internet.
Verify that the acces point names (APN) are set correctly. I had to copy the settings from my phone (using telstra) and apply them to the headunit.
This can be done by going to Mobile Networks > Access Point Names > [first one in list]
I had to change APN to telstra.wap and APN Protocol to IPv6. Also, there's a bug where the text is white on the input box. Have to select it to read it.
This worked with both the newer Android 10 (universal 10.1") and older Android 8 (Honda acord kit) on telstra data sims
Absolute legend, thanks mate.
I’ll try that tomorrow and see how it goes!
Thought I’d let you know it worked a dream, just had to change the apn and the protocols.
Thanks again!
I ordered a JY-UQD11N6G about 10 months ago and since then I have tried EVERYTHING that has been suggested here and by Joying. I've tried the universal build from FYT from this very informative post. The head unit recognizes the SIM and properly populates the APN data, but for some reason the time on the device sets back to the build time and date of the ROM every time the device reboots. I have also deleted the prepopulated APNs and created a new APN according the information on my phone when the SIM is inserted and functional which corresponds to the information here.
It does get (or keep) the right time zone, but it will not keep a persistent time through a reboot with a consistent power source.
Joying has sent me an unreleased ROM that doesn't fix the issue. I've tried different external antennae and I've torn the device apart to ensure that the internal antennae are properly soldered to the carrier board (they are). At this point I'm tired of paying $30/mo for a line I can't use.
I just noticed two one pixel wide green lines vertically traversing the LCD, but before I request a warranted replacement, is there anything else I should try?
I tried 4 different SIM cards. T-Mobile pre-paid didn’t word. The head unit recognized the card and everything looked right but no data. T-Mobile post-paid card taken straight out of a display phone in the store worked perfectly, but the cheapest plan was $40/month, and that’s too much. The Verizon card I took out of my iPad and tried did the same as the pre-paid T-Mobile card.
The 4th one I got is from Mint Mobile. Since they use the T-Mobile network, I thought it was worth risking $45. From their website I bought a SIM card with the 4GB phone plan at $15/month for 3 months. It works perfectly! After 3 months I can renew the plan for 12 months and stay at $15/month. 4GB is more data than I will ever use in a month just streaming my music, navigating and doing a few other things, like checking weather/weather radar.
Go with Mint Mobile. It may fix your data issues.
tweetdriver63 said:
I tried 4 different SIM cards. T-Mobile pre-paid didn’t word. The head unit recognized the card and everything looked right but no data. T-Mobile post-paid card taken straight out of a display phone in the store worked perfectly, but the cheapest plan was $40/month, and that’s too much. The Verizon card I took out of my iPad and tried did the same as the pre-paid T-Mobile card.
The 4th one I got is from Mint Mobile. Since they use the T-Mobile network, I thought it was worth risking $45. From their website I bought a SIM card with the 4GB phone plan at $15/month for 3 months. It works perfectly! After 3 months I can renew the plan for 12 months and stay at $15/month. 4GB is more data than I will ever use in a month just streaming my music, navigating and doing a few other things, like checking weather/weather radar.
Go with Mint Mobile. It may fix your data issues.
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I tried Mint and had the same positive experience, and a Visible (Verizon mvno) card did not work.
But it had bars and showed me an lte connection, it just didn't give me any data. Apn settings were blank, but also wouldn't let me change them, oddly. I'd like to try again as I'm sitting on a visible sim for the next two months that would be cool to use but wondering why some carriers work and others don't, even if they are the same carrier (mvno vs non)?
I have Verizon working on mine, you have to add the APN settings manually via an app from the playstore. However....the device is unknown to verizon so they keep adding it as a phone to my account....for like $50+ a month...I told them i just want data and it should be classified as a connected device.
Simpko22 said:
Thought I’d let you know it worked a dream, just had to change the apn and the protocols.
Thanks again!
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what provider? what are they charging you for on your account (device type)?
I haven’t used the data service for a while since I started just using apple car play, however my Carrier was Telstra (Australia) and it was something like $15 a month for a
2 GB 4g data sim.
At least as far as I can remember, it did have a mobile number associated with it so I think they were classifying it as a phone plan.
darknd666 said:
I have Verizon working on mine, you have to add the APN settings manually via an app from the playstore. However....the device is unknown to verizon so they keep adding it as a phone to my account....for like $50+ a month...I told them i just want data and it should be classified as a connected device.
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What’s the APN app you got from play store?
I used an app called AddAPN on the Playstore for my Joying and it worked well.
AddAPN - Access the Add APN se - Apps on Google Play
Brings up the Add APN page directly without going through settings
play.google.com
Because the settings app doesnt allow access to edit them...the app edits the apn information since the stock settings app doesnt allow this for some strange reason..
Good afternoon. After resetting to factory settings, the phone will forgive me to activate it. But I am located where there is no access to the Verizon network. How to activate it?