Tmobile "sign into network", no data. - Nexus 5 Q&A, Help & Troubleshooting

So I just got my N5 and now I'm having problems with data. Whenever I try to go to a website, it would just direct me to tmobile's login website and a sign into network notification pops up as well. When I log in, the website doesn't even load. I've tried changing APNs, network mode, custom roms and several solutions over the internet but nothing works. I have a grandfathered data plan so that might be the problem but it works fine on my Galaxy Nexus. I'm taking it to the store tomorrow but if anyone can suggest a solution it'd be great.

I have exactly the same issue. Please, let me know if you've solved it.
dn00 said:
So I just got my N5 and now I'm having problems with data. Whenever I try to go to a website, it would just direct me to tmobile's login website and a sign into network notification pops up as well. When I log in, the website doesn't even load. I've tried changing APNs, network mode, custom roms and several solutions over the internet but nothing works. I have a grandfathered data plan so that might be the problem but it works fine on my Galaxy Nexus. I'm taking it to the store tomorrow but if anyone can suggest a solution it'd be great.
Click to expand...
Click to collapse

Any update on this issue? Having the same problem w/ 16GB black N5

Same issue, get popup saying to sign in, enter number and password, then get a screen that says "webpage is not available" Calls and texts work, just not data.

Have you calling T-mobile? 611 on your t-mobile phone?
Customer Service there has always been really good about helping me!

go into settings, wireless & networks, more, mobile data, accesspoint names, and make sure you APN is fast.t-mobile.com
tell me how it goes.

Also if any of you installed anything custom, go into settings : about phone, and see if you have a baseband and imei number listed, if not, try a factory reset, or taking it all the way back to stock. Some people are having similar issues in the kernel threads.

As bizarre as this might sound, give T-Mobile tech support a call and make sure your account is provisioned for an Android device. Apparently mine was configured for a Blackberry and while it didn't have any effect on my N4, it gave no end of trouble to my N5. (Read: I had the same redirect issues)

I'm having the same issue... My sim/account has worked fine with data on numerous phones, none of which were t-mobile phones but all worked with tmo data just fine. With Nexus 5, it is redirecting all http queries to a tmo signin page, whether with apn set to fast.t-mobile.com, epc.t-mobile.com, network type set to LTE, or 3G...
I guess I'll head to the local tmo store tomorrow and see if they can fiddle with my acct without dropping my older plan. It looks like my acct's data service is "T-Mobile Smartphone Unlimited Web" -- they picked that generic Smartphone service since they didn't know what my phone was (Nokia N900 running Maemo) when I first signed up for T-Mobile service. DeltaPavonis, I'll first have them see if they can switch that to something Android-specific. Although I dislike that the account can't just stay generic and work with any device I put my sim in...

jsharper said:
I'm having the same issue... My sim/account has worked fine with data on numerous phones, none of which were t-mobile phones but all worked with tmo data just fine. With Nexus 5, it is redirecting all http queries to a tmo signin page, whether with apn set to fast.t-mobile.com, epc.t-mobile.com, network type set to LTE, or 3G...
I guess I'll head to the local tmo store tomorrow and see if they can fiddle with my acct without dropping my older plan. It looks like my acct's data service is "T-Mobile Smartphone Unlimited Web" -- they picked that generic Smartphone service since they didn't know what my phone was (Nokia N900 running Maemo) when I first signed up for T-Mobile service. DeltaPavonis, I'll first have them see if they can switch that to something Android-specific. Although I dislike that the account can't just stay generic and work with any device I put my sim in...
Click to expand...
Click to collapse
It does sound rather strange, which is why I'd to see if this works for anyone else. I spent about a day and a half mucking around with pretty much everything I could think of device-side and a few calls with tech support reps, then, lo and behold not fifteen minutes after my account gets re-provisioned from Blackberry to Android (and cycling airplane mode) the redirects stop.

DeltaPavonis said:
It does sound rather strange, which is why I'd to see if this works for anyone else. I spent about a day and a half mucking around with pretty much everything I could think of device-side and a few calls with tech support reps, then, lo and behold not fifteen minutes after my account gets re-provisioned from Blackberry to Android (and cycling airplane mode) the redirects stop.
Click to expand...
Click to collapse
Thanks for the advice on what to ask for.
I went to a local store this morning. They seemed pretty clueless (the guy helping me was apparently really new -- he had never called cust svc on behalf of a customer before and kept having to ask for help about what to say or do). They ended up swapping my older sim for a new sim. That changed me from having this issue on HSPA to having this issue on LTE (so I guess that was good). Then they called cust svc and got to tech support. I wish I would have just called myself as the store person was a clueless middle man. And he kept holding my Nexus 5 like he was about to drop it.
Anyway, I guess the "data feature" on my account was an older one meant for windows phones (but that sometimes works on Android phones too). I think it was showing on my acct as something like "Budle Web SmartPhone". He switched the data feature to a different one that supposedly works with Android, Windows, iPhone. It fixed it about 30 mins after I left the store (after cycling airplane mode). He promised it didn't change my actual plan and is still unlimited data. On the tmo portal, it now shows as "4G Web - Unlimited"
So I think the bottom line is yea, call cust svc, get to tech support, and have them reprovision your data service/feature to the more modern one meant for all phones.
Oddly, I just noticed my $59.99 Even More Plus 500 TTW plan is now showing as a $29.99 plan. I can't wait to see if my next bill is actually cut in half or if this is just a display oddity.

Adblock plus
Hey I had this for weeks and it was driving me mad. I finally found the issue, its to do with your /etc/hosts file. I found updating adblock plus (the application, not just the filter list) sorted it for me. Hope this helps someone else.

My situation is i have family plan ( "Even More Plus™ 3000mins + Unlimited Text + Unlimited Data(5GB PhoneFirstWebPlus)" and i am almost a decade old customer.
The situation that aggravates me the most is that the data plan works with brand new iPhone 5S, Galaxy Nexus, Nexus 4, any other unlocked android and windows mobile phones, yet Nexus One, Nexus 5 is getting redirected/blocked.
I was straight forward with all Reps i talked to, explained all detailed and technicality behind how their system is only blocking very small percentage of the customers. How many people still have $6-10 data plans and purchased nexus 5 or want to use their old nexus one? probably like 200-800 nation wide, most of customer already lost their old data plans.
Spend 90 mins with Loyalty Customer Care and Tech Support back and forth:
i was told that i would have switch to more expensive plan if i wanted to have the same amount of data and insisted that i don't need/use that much data and should go with 500mb or 2.5gb choice. Why would i downgrade or pay extra 35-45 dollars because T-mobile enforced a block on couple android phones, yet let iPhone users can use cheap data plans with no problem and no special configuration of phone(simply pop-in sim card and LTE data&speeds work) .
One of the chat session ended successfully, Rep promised to forward issue to upper management.
N5-stock everything, brand new SIM card, tried many APN settings, none worked for data. Perfect LTE reception, phone calls, text&mms messages, yet data block/redirect.

APN settings and operator's proxy server
psak said:
My situation is i have family plan ( "Even More Plus™ 3000mins + Unlimited Text + Unlimited Data(5GB PhoneFirstWebPlus)" and i am almost a decade old customer.
The situation that aggravates me the most is that the data plan works with brand new iPhone 5S, Galaxy Nexus, Nexus 4, any other unlocked android and windows mobile phones, yet Nexus One, Nexus 5 is getting redirected/blocked.
I was straight forward with all Reps i talked to, explained all detailed and technicality behind how their system is only blocking very small percentage of the customers. How many people still have $6-10 data plans and purchased nexus 5 or want to use their old nexus one? probably like 200-800 nation wide, most of customer already lost their old data plans.
Spend 90 mins with Loyalty Customer Care and Tech Support back and forth:
i was told that i would have switch to more expensive plan if i wanted to have the same amount of data and insisted that i don't need/use that much data and should go with 500mb or 2.5gb choice. Why would i downgrade or pay extra 35-45 dollars because T-mobile enforced a block on couple android phones, yet let iPhone users can use cheap data plans with no problem and no special configuration of phone(simply pop-in sim card and LTE data&speeds work) .
One of the chat session ended successfully, Rep promised to forward issue to upper management.
N5-stock everything, brand new SIM card, tried many APN settings, none worked for data. Perfect LTE reception, phone calls, text&mms messages, yet data block/redirect.
Click to expand...
Click to collapse
First you need to make sure that APN name, user name, password and proxy settings are correct for your operator and data plan.
You will get this data by calling customer service.
What is actually blocking you is the operator's proxy server, the one found in APN settings.
Try to delete proxy IP and port or disable proxy server for your APN. After that try surfing to see if it works.
Many operators have their internal routing settings set up in way that data connection works without a proxy server.
If your data connection does not work when you remove proxy IP address and port from APN settings then connection without proxy is not allowed by operator.
Proxy server is used by operator to identify you as a customer on various operator's web portals where you can change your data plan settings, purchase stuff, etc. If your data connection works without proxy, you will not be able to access any operator's internal web page for customer access. But not much people actually need those web pages.
Proxy also tries to detect your device and adjust the looks of operator's web pages you visit according to your device.
If device model is not recognized by proxy for some reason (usually outdated device database on proxy server) it could forbid access to data services. In that case only solution is to call customer service again and again until they fix it.

Related

Weird Fuze data problem - anyone else using iPhone data plan on the Fuze?

I am on AT&T, and recently had to switch my smartphone data plan to an iPhone data plan (long story short, they made me when I got a new iPhone, even though with my old iPhone the smartphone plan worked fine).
In theory, I thought that should still work with the Fuze, as it seems there are other people doing that, but after switching, I noticed weird data behavior. The Fuze can still access the internet through some programs, like e-mail, the weather program, and Facebook. It also continues to tether just fine with Bluetooth and USB. But I can't access web pages on either PIE or Opera. I get a 403 Forbidden error no matter what page I try to get to.
Has anyone else noticed this? Is there a workaround for it? It seems like there has to be a fix, since I am still able to get data. Someone on another forum mentioned making sure there is no proxy, but I don't have any proxies listed that I can find.
I'm open to any suggestions! Thanks guys!
i have the same iphone plan and the fuze does this to me when it has been conected for over 24hours i reset my conection and it works fine for the next 24 hours
I'm using my fuze with my iPhone 3g sim and the only issue I have is the text messages I get when i get a voice mail (I assume that's for visual voicemail).
Have you tried hard resetting or trying another rom?
Well, it's weird. After changing the settings around, switching back and forth from wap.cingular to isp.cingular (because I read the iPhone data plan uses isp.cingular), it's working now, just with the exact same settings I started with. Maybe it reset the settings when I was switching other things around? At any rate, it's working, for whatever reason.
I just ran into a similair problem on my g1 with an iPhone plan. It seems AT&T has changed some settings around as of late. Since the 3.0 update the iPhone seems to try to use the apn "phone" instead of wap.cingular. This is probly from the tethering hacks that use wap.cingular, which if you are using now make it complain of an authentication error. Switching to the apn phone solved my problem on my iPhone & g1
Works ok for me..with a few exceptions
I just put my iphone SIM in my Fuze today..
Phone works fine, email works fine.
I get the funky text messages with Voicemails..would be a real irritant if I got a ton of voicemails.
Opera does not work at all. IE works sporadically and Iris works just fine. This actually gave me the opportunity to make Iris my default browser..
Overall..pretty good..and way better than paying ATT for 2 data plans!
NAHuber said:
I just put my iphone SIM in my Fuze today..
Phone works fine, email works fine.
I get the funky text messages with Voicemails..would be a real irritant if I got a ton of voicemails.
Opera does not work at all. IE works sporadically and Iris works just fine. This actually gave me the opportunity to make Iris my default browser..
Overall..pretty good..and way better than paying ATT for 2 data plans!
Click to expand...
Click to collapse
I don't know - there's no reason it shouldn't work perfectly in the Fuze. Data is data. You shouldn't have to pay for two data plans to use two different phones, since you're not using them at the same time.
See a couple of posts back - I got mine to work after fooling around with the settings for a bit. Voicemail will still be messed up, because the iPhone is set up differently with Visual Voicemail, but data should work.
medgirl2001 said:
I don't know - there's no reason it shouldn't work perfectly in the Fuze. Data is data. You shouldn't have to pay for two data plans to use two different phones, since you're not using them at the same time.
See a couple of posts back - I got mine to work after fooling around with the settings for a bit. Voicemail will still be messed up, because the iPhone is set up differently with Visual Voicemail, but data should work.
Click to expand...
Click to collapse
I am guessing that it has something to do with medianet, as the iphone doesn't have medianet. I'll do some more playing, but at least for now I know that I can use both. The iphone wil go back (within my 30 days if I can't easily switch). I can live with no medianet.
NAHuber said:
I am guessing that it has something to do with medianet, as the iphone doesn't have medianet. I'll do some more playing, but at least for now I know that I can use both. The iphone wil go back (within my 30 days if I can't easily switch). I can live with no medianet.
Click to expand...
Click to collapse
I'm just saying that everything should work, Opera and so on. But if you're returning the iPhone anyway, just have them switch your plan to the PDA data plan, and it shouldn't be an issue.

MMS with Data Off?

Hey,
I do not have a data plan with my carrier because virtually everywhere I go has WiFi, so I leach off of this. Because of this, I disabled the data connection so I don't wind up with any accidental charges. But, this leaves me unable to send or receive SMS messages. Has anyone found a good solution for this? Thanks!
If you cant send SMS thats not a data issue. If you mean MMS then:
Here (T-Mob UK) i have 2 connections, my internet connection & my MMS connection. If i receive a media message, the phone connects to the latter - free - and downloads the message.
If i send a mms, it connects again (still free for the data) and sends it. I get billed per mms sent, regardless of the ammount of data.
The internet connection isnt used for messages at all, but for everything else (and is billed per kb)
I'm talking about MMS, I mixed it up in the paragraph. I have to connections with AT&T: Media Net and ISP GRPS. So will just disabling the ISP GRPS connection allow me to send MMS without accidently connecting with Opera a day later on accident?
With AT&T, Data and Messaging are separate features. As long as you have a Messaging or Messaging Unlimited plan, you can send and receive text and MMS messages.
Yes I realize that, but my issue is accidental data usage after the message is sent. I have unlimited MMS and SMS but I dropped the data because most places I go has wi fi. The issue is that I might send a message and an hour later it downloads my email from the data connection either when there is wi fi or not.
I do the same thing with my Fuze, I also have AT&T and use NoData. I just tried to send a MMS and it wont even connect to send it. I even uninstalled NoData and it wouldnt connect. I have done a little looking aroud and with AT&T any smartphone you use has to have a data plan to send MMS, it is true that it doesnt need it but AT&T wont let you connect to media net with out it.
smokeydonuts said:
I do the same thing with my Fuze, I also have AT&T and use NoData. I just tried to send a MMS and it wont even connect to send it. I even uninstalled NoData and it wouldnt connect. I have done a little looking aroud and with AT&T any smartphone you use has to have a data plan to send MMS, it is true that it doesnt need it but AT&T wont let you connect to media net with out it.
Click to expand...
Click to collapse
This is correct. As far as I am aware there is no work around for it either. I used email for the longest time instead, but finally decided it was time to get a data plan. Its actually pretty nice.
I think this is very wrong of AT&T to do, I pay for unlimited text and MMS and I cant even use it. I have no need for the data plan, at home I have Wifi I also have it at work and my half hour drive I dont need to be connected to the internet. The only company I know that will let you do something like this is T-Mobile, I did it with them when I had my blackberry.
Yeah it is a little unfair, although really the end user is at fault too for disabling the data feature to avoid accidental charges.
Side note- I thought that with Blackberrys you had to have the BB Data service as it is something RIM mandates or because its a licensing/contractual thing between them and the carrier.
theonedub said:
Yeah it is a little unfair, although really the end user is at fault too for disabling the data feature to avoid accidental charges.
Side note- I thought that with Blackberrys you had to have the BB Data service as it is something RIM mandates or because its a licensing/contractual thing between them and the carrier.
Click to expand...
Click to collapse
You only need the service books for your carrier for mms to work on the Blackberry, t-mobile will give these out AT&T wont. For the Blackberry the work around is to put in a sim card that has a active BB data plan, it then downloads the service books and when you put your sim back in it will still connect with out charging you for it.
Can anyone tell me the settings to Connect to "Media Net" on AT&T? It would be really appreciated
gotwake424 said:
Can anyone tell me the settings to Connect to "Media Net" on AT&T? It would be really appreciated
Click to expand...
Click to collapse
have you tried at&t's support pages?

[Not-Fixed] How to install new Z3 D6603 LTE on AT&T network

[Not Fixed] see bottom of this post.
It is fairly easy to install a new D6603 to work completly on the AT&T network. It is not so easy to find the answer of how to do it in the threads and posts. I tried many suggestions and wasted a lot of time. Hopefully this will save you from that fate.
First you must know that you can't use the IMEI number of your new phone if you want it to work completly as it should. If you use the Z3 IMEI you will have trouble with data of various sorts and the phone will go off line when on LTE after 20 or 30 minutes and you will not receive calls or SMS messages. I do not know why but it has been suggested that the AT&T network does not recognise this phone so it causes trouble.
If you have an AT&T nano-sim from your old phone then just put it in the phone. (Cut downs work but can cause other problems some say.) When the SIM is inserted for the first time into a new phone there is a prompt that asks if you want to download the APN. Hit 'yes' and the phone downloads the APN itself.
If it does not ask then go to Settings>More>Mobile Networks>Prefered Network Type and be sure LTE (Preferred) is selected. Then connect your phone to the internet and then go to Settings>More>Internet Settings and select AT&T. You should be good to go.
If you need to get a nano-sim then go to the AT&T store or call and they will give you one or send you one for free. You will need to use the IMEI number from a LTE phone that is already on the AT&T system. You can use your old phone or borrow the number from someone. If the rep installs the sim in the Z3 with the 6603 IMEI don't worry. Just call support later and tell them you sent your new phone back and want to go back to your old IMEI or have a new IMEI (from an existing AT&T phone). They will enter it and off you go. The phone from the IMEI will show in the picture on your account page. Big deal!
Update: This worked for hours last night but this morning it is back to not receiving calls. Simply turning wifi off and it began to receive calls as GPRS was switched back on. My wifi was on which has been said to cause problems. I will test with wifi off and report back. Had "no service" instead of AT&T on upper left of lock screen. A full shut down for several minutes than re-boot solved that.
YMMV. I've been on ATT with a Z3 purchased from Sony store for several months and it was registered in an ATT store by scanning the IMEI off the box followed by updating Internet settings in Setup. ATT online shows unknown model but everything works including LTE and MMS. There is something else involved when problems like this occur probably some setting not getting reset. I registered the Z3 on a new line with a new Sim card because I wanted to take my time moving stuff off my old phone--this may have avoided the problems.
JudH said:
YMMV. I've been on ATT with a Z3 purchased from Sony store for several months and it was registered in an ATT store by scanning the IMEI off the box followed by updating Internet settings in Setup. ATT online shows unknown model but everything works including LTE and MMS. There is something else involved when problems like this occur probably some setting not getting reset. I registered the Z3 on a new line with a new Sim card because I wanted to take my time moving stuff off my old phone--this may have avoided the problems.
Click to expand...
Click to collapse
I've also had no problems with my Z3 on AT&T. Works great, receives sms/mms immediately, etc..
esheesle said:
I've also had no problems with my Z3 on AT&T. Works great, receives sms/mms immediately, etc..
Click to expand...
Click to collapse
AT&T's system sometimes takes a while to get updated with new IMEIs that trigger LTE provisioning for a users' account.
Once your account is provisioned for LTE you never have to worry about it again, but sometimes if you have a phone the system doesn't recognize, it is a pain to get AT&T to properly provision your account. Supposedly properly trained in-store reps can do it - the key being "properly trained" - Never try to do anything "unusual" by calling AT&T customer service, and NEVER use a franchise/kiosk in-person for service - make sure you're at a corporate-owned store! Even then, some stores might have incompetent staff. I've been lucky that all of my local corporate stores are pretty well staffed.
So you are saying that your Z3's with wifi and LTE on with AT&T are working as they should?
With LTE off my phone responds normally with wifi on. With LTE and wifi on it will not respond to calls after a 30 minute sleep. It does not show missed calls. Calls go straight to voice mail after 2 rings. Could you tell me what level your LTE dBm's are? Thanks!
I was told not to give them my imie# but, after recvng the minisim I had to call them in order to 'provision' it to work at all and they needed that #. I have never had any problems personally and am assuming this may be because you gave them the wrong #. Again I am only guessing. Oth, if I had had a different imie to give, I would have done so myself.
It is very strange and I am feeling it is more signal strength related than how you provision your phone. (Once it is provisioned correctly.) It seems that more people have less problems when they already have a nano-sim and just plunk it in the new phone. This might indicate that they already had a strong signal from the get go. My old HTC One + get's a better signal than the Sony in the same locations with the same (new) SIM. With the Devilcase bumper on it gets 5% less. My very limited tests yesterday seemed to indicate that it was signal strength related. I am not enough of a conspiracy theorist to imagine that AT&T would program their system to not function correctly with sims that are provisioned with these Sony phones which they are obviously ignoring for some reason. Or am I?
I had all kinds of problems with the Z3 on AT&T. The IMEI caused an issue since AT&T linked it to a flip phone and therefore couldn't provision LTE. I changed it to an old AT&T LTE device and then I was able to get LTE but was having the same issue with calls going directly to voicemail and texts showing up hours later in bunches. I found the solution was to switch off LTE in the quick settings menu. All calls and texts came through and on time while LTE was off. If I needed a data boost to stream, I turned it back on until I was finished streaming. This was while on KitKat. After upgrading to Lollipop, I was able to keep LTE turned on and calls and texts still arrived on time.
I use data rarely. Mostly wifi. If I don't leave LTE on, my phone reverts to wcdma preferred. And why can't LTE just work without me having to constantly turn it back on? What bugs me is having the APN settings greyed out. I want to be able to turn it off. If anything it seems the phone itself is preventing me from accessing the sim. It feels like I'm borrowing something which contains lots of MY private data. I know my phonebook is stored locally but I also noticed there is no option of specifying the sim or not. Anybody know how to switch APN on and off? In fact, overall even rooted, I still feel like I have almost no power over it. I can't even disable the cellular connection without going full on airplane mode and I do not trust that. I don't even fly so that needs work for sure. Dumb question but could I buy a working nanosim from say 7-eleven that my apn switch will work with?
"Anybody know how to switch APN on and off?"
On my Z3 on OTA stock Lollypop I have an icon in quick settings to turn LTE on and off. Drag two fingers down from the top of the screen. If no LTE icon then select the pencil icon at the top and select the LTE icon. There is also a mobile data icon switch there.
To turn off your radio completly you can get the Advanced Signal Status app and select additional info at the bottom and click phone information and turn off radio. Probably a number of ways to do it but that is one.
Sim contact storage was a way to move information from phone to phone. You can still do it but not really necessary with cloud backup and storage. Google does it for me without me having to do anything which I like. I still save contacts to the sim just because I can. Export and import in your contacts app menu.
johnboatcat said:
So you are saying that your Z3's with wifi and LTE on with AT&T are working as they should?
With LTE off my phone responds normally with wifi on. With LTE and wifi on it will not respond to calls after a 30 minute sleep. It does not show missed calls. Calls go straight to voice mail after 2 rings. Could you tell me what level your LTE dBm's are? Thanks!
Click to expand...
Click to collapse
Works fine here. I don't pay attention to the dBm estimates since these aren't measured with calibrated test equipment and vary widely. Those numbers are basically worthless.
The only valid comparison is data performance in a given environment (ideally a difficult weak-signal one) - and at my desk with very weak signal, every phone I've ever used performs similarly to the Z3.
"Those numbers are basically worthless."
True, but we have narrowed this down to the possibility that it might be signal related so it is worth a shot. If people whose phones are working fine would measure the LTE dBm on Advanced Signal Status at the location where their phone sits and works well the most we might possibly see some measure of difference in the phones that are not working. Most of the non-working phones seem to work sometimes so signal strength is the next best parameter to rule out. Thanks!
Here are the screen shots of my phone with LTE on, LTE and wi-fi and LTE off and wi-fi.
How do the working phones compare? Does your CDMA (voice) also go to 0% when LTE is on and GSM = n/a?
Thanks. I think adv sig nfo actually works. I'm amazed actually. I can't find the phone's native greyed out apn switch anyways which really makes no sense.

can a phone be hacked by cellular provider?

Could it be possible for a nefarious cellular provider to access client cellphones, quietly disable the Wi-Fi connection then trigger updates or data usage of applications installed on said cellphone?
Here's my story:
Two days ago, I renewed my monthly ‘pay per month / pay as you go’ cellular service. I am a relatively new client with this provider and usually pay just the package fee and no more. I have only been with this provider for 5 months and for the first time I paid more than the monthly fee owing leaving a balance. I believed that the balance would remain until the next month when I would renew the service using the balance as immediate payment.
Overnight, after the above payment, the Wi-Fi connection on my Moto E LTE (2nd Gen. with Android 6.0 Marshmallow) disconnected and my cellular data connection automatically activated. My monthly data limit is only 250 MB and somehow 255 MB’s were downloaded over the cellular data connection – creating an overage. I was promptly charged an overage fee and it was removed from the balance I had just deliberately created. I find this highly suspicious as it has never happened before.
I do not use this phone very much. The monthly renewal date had expired by only one day. I forgot to renew it, hence the reason why I put more money on this account than I usually do. How is it possible that during that one day (actually only 8 hours) that my phone was 'inactive' it suddenly starts updating and generating data usage over the cellular data connection. ???
I do not have many applications running on this cellphone. Facebook, gmail, outlook, Cortana, hangouts and that's about it. No new app activity was performed. Many months ago, I had configured my Moto E such that cellular data connections would not occur unless I physically activated them via settings. I also made sure that the apps could not perform updates unless I activate them. Since August, this was working just fine. Until I added a balance to my cellphone provider account, that is.
Here's another coincidence: for the first time in 5 months, the provider made a cold call to my cellphone. I was unable to answer the call and did not recognize the number. If I don't know the number I don't answer immediately. I searched the white pages and indeed it was the cellular provider. The next day, I received a SMS message from said provider asking me if I want to move to a monthly bill (tab) account.
Now, before I contact the provider and confront them with my suspicions, I thought I'd come here and find out if any of this is possible. Has this happened to anyone else? Is this something that is quietly happening everywhere? Think of the money it could generate ...
I just installed an app that ensures the Wi-Fi always remains on (Wifi No Doze). It is just off-putting that I have to do that to ensure no app can disable my Wi-Fi. What other steps can I take?
I'm not a conspiracy nut but this is very, very strange.
John

New Android 10, 10.1” joying headunit no 4G data

Hey guys, I’ve recently entered the android headunit world and purchased a android 10, 10.1” joying headunit (octa-core 1.8ghz, 6gb ram 720p).
The headunit is fantastic and exceeds my expectations in every way, except the 4G mobile data function doesn’t work.
I’m from Aus, so I’m using a verified working 4g mobile broadband Telstra sim that is a GSM type (which joying says is compatible).
The unit detects the SIM as it should, identifies it as a Telstra sim, shows full 4G signal in the top bar however it has no data stream.
I have the mobile data function enabled, roaming enabled, no data saving features turned on and have made sure to set all my apps to unrestricted access.
The interesting thing is, if I turn the headunits hotspot feature on, and use the units 4g network as a hotspot and connect my phone to it, everything works perfectly and it shows a perfect data stream.
However the unit itself cannot use its own data.
I have followed all of the instructions given here:
Android car stereo, Android 10.0 Head unit
How to solve the 4G problem on Joyin -->  How to solve the 4G problem on Joying head unit? Following ideas are for solving the 4G problem when there i
www.joyingauto.com
But seeing as how the unit can actively stream 4g data via the hotspot function, there doesn’t seem to be an issue with SIM card settings or anything hardware related.
Has anyone come across this or have any idea what I should do next?
(Let me know if you need any unit details)
I don't know if this will help because you said your hotspot works but have you checked your APN (access point names) settings to see if there are two options to switch between?
There was only one in there which was the default automatic setting. But I figured that if the headunit could still send and receive data via hot spot to another device that the APN must have been correct?
Simpko22 said:
There was only one in there which was the default automatic setting. But I figured that if the headunit could still send and receive data via hot spot to another device that the APN must have been correct?
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Yeah, that's what I would have figured too. But I'm not an expert. Is there a DNS setting you could change? Perhaps add a custom DNS hostname such as dns.quad9.net ? I'm just guessing here.
I’ll have another look tonight but I don’t remember seeing any settings to change the DNS host name.
I was able to hotspot data just fine however the headunit had no internet.
Verify that the acces point names (APN) are set correctly. I had to copy the settings from my phone (using telstra) and apply them to the headunit.
This can be done by going to Mobile Networks > Access Point Names > [first one in list]
I had to change APN to telstra.wap and APN Protocol to IPv6. Also, there's a bug where the text is white on the input box. Have to select it to read it.
This worked with both the newer Android 10 (universal 10.1") and older Android 8 (Honda acord kit) on telstra data sims
Absolute legend, thanks mate.
I’ll try that tomorrow and see how it goes!
Thought I’d let you know it worked a dream, just had to change the apn and the protocols.
Thanks again!
I ordered a JY-UQD11N6G about 10 months ago and since then I have tried EVERYTHING that has been suggested here and by Joying. I've tried the universal build from FYT from this very informative post. The head unit recognizes the SIM and properly populates the APN data, but for some reason the time on the device sets back to the build time and date of the ROM every time the device reboots. I have also deleted the prepopulated APNs and created a new APN according the information on my phone when the SIM is inserted and functional which corresponds to the information here.
It does get (or keep) the right time zone, but it will not keep a persistent time through a reboot with a consistent power source.
Joying has sent me an unreleased ROM that doesn't fix the issue. I've tried different external antennae and I've torn the device apart to ensure that the internal antennae are properly soldered to the carrier board (they are). At this point I'm tired of paying $30/mo for a line I can't use.
I just noticed two one pixel wide green lines vertically traversing the LCD, but before I request a warranted replacement, is there anything else I should try?
I tried 4 different SIM cards. T-Mobile pre-paid didn’t word. The head unit recognized the card and everything looked right but no data. T-Mobile post-paid card taken straight out of a display phone in the store worked perfectly, but the cheapest plan was $40/month, and that’s too much. The Verizon card I took out of my iPad and tried did the same as the pre-paid T-Mobile card.
The 4th one I got is from Mint Mobile. Since they use the T-Mobile network, I thought it was worth risking $45. From their website I bought a SIM card with the 4GB phone plan at $15/month for 3 months. It works perfectly! After 3 months I can renew the plan for 12 months and stay at $15/month. 4GB is more data than I will ever use in a month just streaming my music, navigating and doing a few other things, like checking weather/weather radar.
Go with Mint Mobile. It may fix your data issues.
tweetdriver63 said:
I tried 4 different SIM cards. T-Mobile pre-paid didn’t word. The head unit recognized the card and everything looked right but no data. T-Mobile post-paid card taken straight out of a display phone in the store worked perfectly, but the cheapest plan was $40/month, and that’s too much. The Verizon card I took out of my iPad and tried did the same as the pre-paid T-Mobile card.
The 4th one I got is from Mint Mobile. Since they use the T-Mobile network, I thought it was worth risking $45. From their website I bought a SIM card with the 4GB phone plan at $15/month for 3 months. It works perfectly! After 3 months I can renew the plan for 12 months and stay at $15/month. 4GB is more data than I will ever use in a month just streaming my music, navigating and doing a few other things, like checking weather/weather radar.
Go with Mint Mobile. It may fix your data issues.
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I tried Mint and had the same positive experience, and a Visible (Verizon mvno) card did not work.
But it had bars and showed me an lte connection, it just didn't give me any data. Apn settings were blank, but also wouldn't let me change them, oddly. I'd like to try again as I'm sitting on a visible sim for the next two months that would be cool to use but wondering why some carriers work and others don't, even if they are the same carrier (mvno vs non)?
I have Verizon working on mine, you have to add the APN settings manually via an app from the playstore. However....the device is unknown to verizon so they keep adding it as a phone to my account....for like $50+ a month...I told them i just want data and it should be classified as a connected device.
Simpko22 said:
Thought I’d let you know it worked a dream, just had to change the apn and the protocols.
Thanks again!
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Click to collapse
what provider? what are they charging you for on your account (device type)?
I haven’t used the data service for a while since I started just using apple car play, however my Carrier was Telstra (Australia) and it was something like $15 a month for a
2 GB 4g data sim.
At least as far as I can remember, it did have a mobile number associated with it so I think they were classifying it as a phone plan.
darknd666 said:
I have Verizon working on mine, you have to add the APN settings manually via an app from the playstore. However....the device is unknown to verizon so they keep adding it as a phone to my account....for like $50+ a month...I told them i just want data and it should be classified as a connected device.
Click to expand...
Click to collapse
What’s the APN app you got from play store?
I used an app called AddAPN on the Playstore for my Joying and it worked well.
AddAPN - Access the Add APN se - Apps on Google Play
Brings up the Add APN page directly without going through settings
play.google.com
Because the settings app doesnt allow access to edit them...the app edits the apn information since the stock settings app doesnt allow this for some strange reason..

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