Hello been searching all around the net and struggling to find the correct info. I will be buying a oneplus 6 from someone local to me and just wandering what happens should I need to do a warranty claim if anything goes wrong?. Does it have to be the original buyer who can only do the warranty return?
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I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
This will be my first phone with Knox. I know that once its tripped it can't be undo. My question is, has anyone had an issue getting a replacement after rooting? Yeah it voids the warranty but has anyone actually experienced this?
There is no simple answer to your question. Whether or not Samsung will honor the warranty depends upon the nature of the problem with the device, consumer protection laws where you live, the mood their tech rep is in when you call, etc. If you search Samsung device forums for Knox / warranty related posts, you'll see that some people got warranty service, some didn't. The bottom line is, if you trip Knox, getting warranty service is an unknown risk. If you aren't prepared to take the risk, don't root.
T-Mobile has their jump insurance they'll ship me a device first and then I send mine back.
tlxxxsracer said:
T-Mobile has their jump insurance they'll ship me a device first and then I send mine back.
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Yeah Verizon does that too. But..if there's something wrong with the device other then factory.. You could get charged full price. Being that the vz note 4 still isn't rooted this is probably a dilemma I wont have lol. I was just wondering if anyone has actually done it. Trip Knox and then send a phone in for a factory replacement
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Wondering the same. Figured I'd comment to bump. Not getting any clear, concise info from Google.
jorgenask said:
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
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Click to collapse
Well, I bought the Note 2 from Ebay when it came out and I ended up having some issues with it... The company I was working with was "BREED" and they were not the best but I did ended up getting the issue resolved. First you want to make sure that the seller is even going to issue you a warranty and stand by it, because technically it was voided as soon as it was delivered in the US. There are some companies that will facilitate the transportation so that it can get sent to them, and then Samsung, wherever they may be (Mine was from Spain). The problem there is that you will be without a phone so as long as you don't care and have another phone then you are golden! Personally, I would get a 3rd party warranty and be done with it! No worries and no problems if something does end up happening... :good: BTW: I have used Squaretrade for several warranties and my daughter has broken 2 different iPads!! All they do is make you send them your original receipt and if they can't fix the damage or problem then they cut you a check, and can even throw it in your PayPal account 4 you! The last claim was about 6 months ago and they cut me an $800 check within 5 business days! Top notch IMO!
I read somewhere that if you register this phone with Asus you can activate a two-year warranty. Is this true and has anyone in the USA done it? Is anyone out there knowledgeable in what the warranty covers? The one thing that I get nervous about when buying electronics not available in the US is that I cannot get any kind of warranty on them!!! Is there ANY good news? Thanks for your time!
Sent from my Z981 using Tapatalk
Hello everyone,
Hope you are all enjoying your OP6. I need to replace my aging OPO and have a question:
- If I purchase the phone via Gearbest, or any other site other than OnePlus will I still get standard warranty?
The only reason I'm asking is I've read that OnePlus will only honor warranty purchased via their website. Can some one confirm this?
Thank you!!
Bangjr said:
Hello everyone,
Hope you are all enjoying your OP6. I need to replace my aging OPO and have a question:
- If I purchase the phone via Gearbest, or any other site other than OnePlus will I still get standard warranty?
The only reason I'm asking is I've read that OnePlus will only honor warranty purchased via their website. Can some one confirm this?
Thank you!!
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Click to collapse
Would like to know this as well, I just got my OnePlus 6 (A6000 version) from there too. Shipping took about 3 weeks even with expedited shipping smh
Sent from my ONEPLUS A6000 using Tapatalk
Got my own answer by going to the source - OnePlus Support. And they did confirm that if one buys the OP6 from other vendors, warranty claims will have to be done via the seller/website. Standard warranty ONLY applies to phones bought DIRECTLY from the OnePlus site. If one needs to have repairs done and phone was purchased from sites other than OnePlus, then OnePlus will be charging you for the repair work done.
Question now is - is it still worthwhile to get the OP6 from Gearbest &/or others? Gearbest has the OP6 on sale...very tempted...then again, maybe it is worth it since OnePlus warranty from what I've read is...
Cheers!
I bought my Oneplus 6 in the gearbest (version A6003) I had a good final price, 421 €, with the money I saved, I can send it to the oneplus and pay for the repair work (if need be) easy
Gearbest == no warranty. Think about it next time...
GyGu said:
I bought my Oneplus 6 in the gearbest (version A6003) I had a good final price, 421 €, with the money I saved, I can send it to the oneplus and pay for the repair work (if need be) easy
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Good luck
Who told you that? The gearbest has a 1-year warranty.
And as I said and I repeat, with the money I saved (€ 100), I can pay for repair at oneplus, I'm fine with that.
Bangjr said:
Got my own answer by going to the source - OnePlus Support. And they did confirm that if one buys the OP6 from other vendors, warranty claims will have to be done via the seller/website. Standard warranty ONLY applies to phones bought DIRECTLY from the OnePlus site. If one needs to have repairs done and phone was purchased from sites other than OnePlus, then OnePlus will be charging you for the repair work done.
Question now is - is it still worthwhile to get the OP6 from Gearbest &/or others? Gearbest has the OP6 on sale...very tempted...then again, maybe it is worth it since OnePlus warranty from what I've read is...
Cheers!
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Hi,
the same apply also for amazon? so if i will buy my one plus on amazon in case of repair my warranty is not valid?
salva93 said:
Hi,
the same apply also for amazon? so if i will buy my one plus on amazon in case of repair my warranty is not valid?
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Guess it depends who is selling it on Amazon. If it's OnePlus, then it should be ok but best to contact OnePlus.
Bangjr said:
Hello everyone,
Hope you are all enjoying your OP6. I need to replace my aging OPO and have a question:
- If I purchase the phone via Gearbest, or any other site other than OnePlus will I still get standard warranty?
The only reason I'm asking is I've read that OnePlus will only honor warranty purchased via their website. Can some one confirm this?
Thank you!!
Click to expand...
Click to collapse
Warranty through OnePlus only applies to purchases through them or an authorized reseller. But remember warranty laws also very country to country.