Hi, I plan to buy a Pixel 2 XL in the UK and move to France. Will I be able to use my warranty in France or will I have to ship it back to the UK?
I'm confused because the VP of Product Management said it will be worldwide, or am I misunderstanding his statement?
Did anyone have any experience like this?
I can't post the link but here is the statement: support.google.com/pixelphone/forum/AAAAb4-OgUsFRyoLZZjXvo/?hl=by
Someone in France will have to go to http://g.co/pixelcare and check the location for warranty repairs. I'm in the Us, and only get US and Singapore for the 2 XL. (I only get the US for the 2.)
Related
I am thinking about buying a N8013 but if I do buy a 8000 for the 3g capability, where is a good place to get one from.
Anyone have a favorite supporting store that they like?
Thanks
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
got mine in Germany from Amazon. Maybe you add your living place?
Sent from my GT-N8000 using XDA Premium HD app
India it's n8000.
Yes you can order it from India but doubt any of the sites ship overseas
New Egg has them
I am in the USA.
Not seeing the 8k on Newegg, just the 8013.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Do not think 8k is launched in USA you only have the wifi version over there you will need to import it
I'd suggest getting it from Handtec or Clove in the UK. That's where I get most of my imported devices from. I got my N8000 from Negri because there wasn't a release date in the UK yet and it has a Brazil/Trinidad CSC and hasn't been updated from the shipping s/w. EU devices get much more frequent updates and have had as many as three compared to my none. It's 405 GBP ($652) all-in delivered overnight from Handtec. Since you're buying it from an authorized dealer in its country of intended sale the 2-year Samsung warranty will be preserved. But you'll have to send it to the UK at your own expense if it needs repair. If you buy it from Negri or Expansys-USA you'll have to send it to them for repair and they'll send it to one of their oversees affiliates who will have it repaired on your behalf.
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176410
Out of stock though...
dude6595 said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176410
Out of stock though...
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Any unlocked Samsung mobile device that's sold in the U.S. is considered grey market and has no warranty because it's not intended to be sold here and can't be by an authorized reseller. Buying a Samsung device outside its intended country of sale and/or from a non-authorized reseller (CL/eBay/Amazon) means Samsung won't honor the warranty. Negri and Expansys-USA get around it by shipping their U.S. customer's devices that need repair to overseas affiliates.
This is what the link you posted says about warranty. I'm guessing the 90 days means NewEgg (not Samsung) will exchange it if it's becomes defective during that time.
Limited Warranty period (parts): 90 days
Limited Warranty period (labor): 90 days
Does anybody know where to buy this nice phone in Europe?
Best in UK or Germany or Poland.
Of course it can be any international www site that can send it to any of that countries above.
What about warranty then.
Does Samsung have international warranty or it depends from something else?
I am looking on ebay.com but no new phones and with shipping to UK.
Regards
Mac
read this thread http://forum.xda-developers.com/showthread.php?t=2227031
and you're on your own for warranty. samsung will refuse to repair it outside of US
I want to buy a nexus 5 from USA and use it in Europe (I don't use 4g so I don't care about US/EU model differences). But I'm curious about something: If I will have problems with my phone, can I send it to a local LG authorized service with the warranty or I have to send it back to USA?
icewavedesign said:
I want to buy a nexus 5 from USA and use it in Europe (I don't use 4g so I don't care about US/EU model differences). But I'm curious about something: If I will have problems with my phone, can I send it to a local LG authorized service with the warranty or I have to send it back to USA?
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No, warranty is only valid in the country where you actualy bought the phone afaik. Warranty is only 1 year in the US where as in Europe its 2 years by law.
gee2012 said:
No, warranty is only valid in the country where you actualy bought the phone afaik. Warranty is only 1 year in the US where as in Europe its 2 years by law.
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Thanks!
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
dt33 said:
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
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As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
For items sold by or fulfilled by Amazon, our 30-day returns guarantee means
that you can return an item to us in its original condition within 30 days of
the date you received it.
If the returned item is in its original packaging and condition, we'll issue a
full refund for the price that you paid for it. We will, however, also accept
the return of incorrect or defective merchandise which meets the guidelines below.
However, if your purchase is defective within a year, you may still be able to
return it for a replacement/refund as all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated.
Since this item "Moto G 8GB Sim Free Smartphone - Black" comes under Electronics
category, it has one year warranty.
Our complete Returns Policy is set out on the Amazon.co.uk website. Read our
Help pages for additional information about Returns and Refunds.
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I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
I would like to inform you that all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated on the product's detail page.
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ksuuk said:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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Well yeah, UK people don't really count them as a part of Europe, nothing new here
ksuuk said:
As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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The one year Manufacturers Warranty is in addition to your rights as an EU Consumer, which is a 2 year Statutory Warranty......
this EU Directive has been transposed into law in all EU countries, or already existed in effect in some.
In the UK, there is a six year warranty, under their Sale of Goods Act, which they claim is superior to the EU minimum protection you have mentioned.
It is good to know that Apple had to change the wording of their International Warranty in all EU countries in the past year, so as to comply with EU Consumer Protection Directives/Law....
If you purchased online from another EU country, you also have additional protection and rights under EU Law.
Check out the European Consumer Rights Site for your country.
http://ec.europa.eu/consumers/ecc/contact_en.htm
Hope this helps!!
Sent from my GT-I9300 using Tapatalk
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
dt33 said:
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
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Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
ksuuk said:
Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
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You bought from Amazon, not Moto Sweden.
Amazon is the retailer you have a contract of sale with. Consumer law in the EU is clear on this.
If you bought in a local store on your High Street, where would you go??
AFAIK, Amazon pays postage for returns in the event of faulty goods.
If you don't want info given, others might find it useful, it is a "public" forum.
Sent from my Moto G using TapaTalk
I think I've heard in some review on YouTube that you can take any moto g with European warranty to any local Motorola service center. You should call a Motorola center and ask them directly.
Sent from my One V using xda app-developers app
Motorola Service Center in Estonia
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
saidwivedi said:
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
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As you are using Internet to ask a question here, use it the same way and search for service center in google, yahoo or whatever search engine you prefer.
The search result may end up giving a contact number and/or email address.
Does Google provide international warranty on pixel 2 phones?
Google's, warranty page...
https://support.google.com/store/troubleshooter/3070579?hl=en-IN
TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
scoliosis said:
TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
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This is not what's written there. The text says:
This Limited Warranty is only valid and enforceable in locations where the Phone is sold...
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Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
codeXcalibur said:
This is not what's written there. The text says:
Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
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Sure, you can feel free to argue legalese with them. I had to ship a friend's Pixel from Germany here to do the exchange.
If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
TonikJDK said:
If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
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this..
if your country does have google store and pixel is available there then that means you get the warranty here
but if your country doesnt have the phone for sale on google store then you cant get warranty on that country
just like here in the philippines.. there is google store but no pixel 2 or xl
obviously if you purchase the phone from the usa or any country with pixel then you cant contact google store philippines because for sure its not even gonna show up that it is listed because in the first place its not even for sale in the philippines
When Google extended the warranty for 2 years, they also said that the phone comes with a worldwide warranty.
See post from VP of Product Management: https://support.google.com/pixelphone/forum/AAAAb4-OgUsFRyoLZZjXvo/?hl=by
does this mean that the warranty can now be enforced outside of country of purchase ?