Related
I've been unable to get the forwarding code to work (even tried individually editing the call forwarding settings in the menu), and it says that out doesn't work with "prepaid" plans. I don't think that FlexPay counts as prepaid, though.
Sent from my Nexus S using Tapatalk
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
irishrally said:
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
Click to expand...
Click to collapse
Thanks for the info. I guess I'll have to wait six months then switch over. Did you have any problems changing over?
Sent from my Nexus S using Tapatalk
No problems except finding competent T-Mobile employee that knew how do this fairly rare task.
I'd call T-Mobile just to make sure the 6 month rule is still valid.
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
krohnjw said:
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
I was suckered into FlexPay once, and I literally had to cancel the account to move to a postpaid account. On the second account, I was nearly forcibly sold a flexpay account again; the phone rep. literally denied knowledge of any non-contract postpaid accounts. It took another call (on a Saturday, no less) to move to a "regular" postpaid account.
TheBiles said:
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
Click to expand...
Click to collapse
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
URPREY said:
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
Click to expand...
Click to collapse
I have Even More Plus, and it works fine for me.
unremarked said:
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
Click to expand...
Click to collapse
Awesome! Thanks for the info! I've got automatic payments set up, so it would be tough for me to miss one!
Sent from my Nexus S using Tapatalk
I'm a T-Mobile employee so I figured I can shed some light on this situation. Yes, the 6 month on-time payment policy is still in effect. In fact, they just starting that policy not too long ago. When T-Mobile runs credit, it is NOT a hard pull and doesn't effect your credit like your applying for a mortgage or a car loan. We also don't see an exact credit score either. It actually goes by credit class. From what I was told by tech support about Google Voice and call forwarding, FlexPay does not have call forwarding as a feature which is one of the reasons why Google voicemail doesn't work with FlexPay plans. A far as the conversion from FlexPay to Postpaid, it's a good idea to have automatic scheduled payments taken out of a credit or debit account just to make sure the payments are on time and to avoid paying the 4.99 Control Charge.
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Click to expand...
Click to collapse
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
^ Truth. When I had my Nexus One, I was on the FlexPay plans and the support was pretty terrible. But once I went postpaid with my G2 and MT4G, support was vastly improved aside from this one jerk who tried to convince me that my last eventually returned MT4G had received it's update while in it's box, while unpowered, and that Android 2.2 was the latest version.
Once I got past him and talking with an actual phone tech about my issue, I was very impressed with her knowledge/skills/customer service. I wish I had written down her name, because I'd pay extra/wait on hold forevers just to talk with someone who knows her stuff again. She even threw in a $10 account credit just because. Heh.
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
Click to expand...
Click to collapse
This was extremely helpful, and exactly what I did. Thanks!
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
Thanks, I'm happy to hear that!
drew_grant said:
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
Click to expand...
Click to collapse
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Amin Sabet said:
Thanks, I'm happy to hear that!
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Click to expand...
Click to collapse
Flex Pay is a HUGE hassle. It's all systematic and if one thing goes wrong it can mess everything up for the customer and for T-Mobile. As a technicality, I don't expect many people to know about the call forwarding thing on Flex Pay because it's hardly ever used except in the case of GV. The only way I found out about it was last year and it was for on a Sidekick. But like I said, if you can qualify for a Postpaid account, go for postpaid. There's no 4.99 control charge, and you don't have to pay everything up front as far as changes in plans and features goes...and last but no least, the CS is WAY better . Also when they run credit, it's a soft pull that won't damage your credit unless you go to every single wireless carrier around and have them run your credit; THAT will affect it negatively.
URPREY said:
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Click to expand...
Click to collapse
Hey man, if you want your old number back, it is possible. I'd call the store you went to or just go up there and have the rep request your old number back. It migrates over in 36 hours or so. But yeah, it's totally possible if you would like it back.
T-Mobile.com Manage Your Account Support
Important Notice about Domestic Data Use While Off the T-Mobile Network
Beginning on April 5, 2012 there will be a limit on the amount of data that can be used while a T-Mobile customer's device is connected to another provider's network ("off network" or "domestic romaing"). Customers that are domestically roaming will receive free text message usage alerts for data. If the roaming data limit is exceeded for a Rate Plan, then data service will be suspended from off-network roaming until the start of the next bill cycle or a qualifying change is made to the Rate Plan. This will not impact: (1) voice usage, and (2) data usage on the T-Mobile network.
To determine domestic roaming areas, see the T-Mobile data coverage map by visiting www.T-Mobile.com/Coverage. The domestic roaming data allowance for each Rate Plan is outlined in the chart below. To use this chart, review the Current Rate Plan Full Speed Data Allotment column to identify the megabytes (MB) or gigabytes (GB) included in your Rate Plan, and then see the domestic roaming data usage limit that applies on the right. The megabytes of gigabytes for a Rate Plan can often be found by reviewing the Available Service section on page 1 of the bill (ex: Classic Simple 200MB Data Promo) or by dialing #WEB# send from your mobile phone.
Current Rate Plan Full Speed Data Allotment New Domestic Off Network (Romaing) Data Limit
1MB to 199MB 5MB
200MB to 1.99GB 10MB
2GB to 4.99GB 50MB
5GB to 9.99GB 100MB
10GB and above 200MB
Mobile Web Pay Per Use 10MB
Off-network data use may occur even when you are within the T-Mobile coverage area. See T-Mobile.com for directions on how to update device settings to avoid domestic roaming and for more information about this notice. Review Sections 3-5 of T-Mobile's Terms and Conditions available at T-Mobile.com for information on your rights (which may include early service cancellation) as a T-Mobile customer. Please retain a copy of this notice for your records. © 2012 T-Mobile USA, Inc.
©2002-2012 T-Mobile USA, Inc. | Terms of Use | Terms & Conditions | Return Policy | Privacy Policy
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Blue6IX said:
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Click to expand...
Click to collapse
All you have to do is basically make them aware you know its breech of contract and tell them to let you off contract etf free because of that
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
Blue6IX said:
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Click to expand...
Click to collapse
let us know what happens im sure i will be calling after you do on Monday, oh id use a call recorder app just to be on the safe side for your end you never know when you might need part of the conversation you have with one of them.......hey they do it to us why not reverse it on them. It just seems like they just keep making their loyal customers want to leave from all these sneaky moves. somebody does not know how to operate a company very well
strapped365 said:
All you have to do is basically make them aware you know its breech of contract and tell them to let you off contract etf free because of that
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
Click to expand...
Click to collapse
Yea, that's basically what I assume will happen - I was sold on it because of mobile data off-tower advantages.
Sent from my Bulletproof_Doubleshot using xda premium
any news on this? Anyone call ?
Sent from my HTC myTouch_4G_Slide using Tapatalk
I just woke up a little bit ago, and by the time I get my head about me it'll be too late to call today.
I have work at 7 a.m. tomorrow, so if I get done early enough i'll call then. I wok day and night shifts so sometimes it's hard for me to be available during business hours.
Customer care is open 24/7. I don't understand how it is ever to late to call.
I would love to get out of contract ETF free, I want to move to AT&T, that Galaxy Note is amazing, but AT&T sucks on stale nutsack.
I tried to cancel three times. No luck
Sent from my myTouch_4G_Slide using XDA App
sabeard said:
Customer care is open 24/7. I don't understand how it is ever to late to call.
Click to expand...
Click to collapse
I have a half dozen issues to take up in the call beyond this, so I just figured i'd have to call during normal business hours to be able to interact with billing and retentions during the course of the call - wasn't aware they were available around the clock as i've tried before off-hours and was unable to get my issues resolved.
I definitely have to get this all resolved before this billing cycle is up because t-mo is trying to fleece me pretty good and i'm not impressed at all.
Any update on this?
Sent from my HTC myTouch_4G_Slide using xda premium
Can someone ex plane this in laymans terms please.
Sent from my SGH-T989 using xda premium
Madblaster6 said:
Can someone ex plane this in laymans terms please.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Basically tmobile is changing how much data you are allowed to use while roaming. More like decrease it by cutting you off once you reach your limit. The amount you get depends on your current data plan. People are arguing that this is a breach of contract and are trying to get out of their contract ETF free so they can move to a provider who basically have better coverage which would mean no roaming data. Tmobile is playing hardball and letting some people out but not others based on past roaming behavior. Basically the new plan ducks
Sent from my myTouch_4G_Slide using XDA
smockonallama said:
Off-network data use may occur even when you are within the T-Mobile coverage area.
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Click to collapse
How is this even possible. If you are in the tmobile coverage area...wouldn't you be connected to tmobile? Are they saying "oh sorry, the device you have (that we sold you) didn't pick up our signal, and it thought it was roaming, so pay us money for all the data you used."
Really!?
liht said:
How is this even possible. If you are in the tmobile coverage area...wouldn't you be connected to tmobile? Are they saying "oh sorry, the device you have (that we sold you) didn't pick up our signal, and it thought it was roaming, so pay us money for all the data you used."
Really!?
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UPDATE: Today - 15 March 2012 - at 1:27 I phoned T-Mobile {611} to talk about this new "Domestic Data Roaming" Plan and explained to them that I have been w/ T-Mobile for 12 years but that I am not happy that they have changed the existing plan and would like to opt out of the contract w/ out paying an ETF {Early Termination Fee} and this is what I was told:
"This plan will only affect 1% of T-Mobile customers. Through extensive research it was determined that YOU are not in that 1% and therefor you will not be effected at all."
I spoke w/ two different people - one just a regular customer service rep and secondly a lady w/ the T-Mobile Customer Loyalty Center. Both were nice, but both told me, essentially, the same thing.
My comeback to them was that they have only viewed past data usage and are not taking into account FUTURE data usage and explained that this summer I will be doing a lot of traveling, which I am, as I will be seeing several shows of Roger Waters - The Wall Live, and I feel that this may affect me at that time.
To them, this did not matter. I asked when my "30-day window" would close as in their own Term & Conditions, rule 6, it states:
6. Our Rights to Make Changes. This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS' NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.
The lady told me - and I quote - "There is no 30-day window for you since this plan will not have any effect on your account."
So, to summarize, they are claiming that 1% - I was even told twice that it's actually LESS than 1% - of their customer's will be affected by this new "Data Usage Change" and that they claim that they only looked at past data usage and did not take into account future usage and since I don't fall into that 1% or less category, I have NO RIGHT TO TERMINATE EARLY W/ OUT PAYING A PENALTY.
I thought I would share this as - to me - this seems like a load of horse crap. They have a contract that I agreed to - they are changing the contract and are changing it based on PAST DATA USAGE w/ NO consideration of future usage and also are adamant that I have no window to vacate the current contract.
Sorry for the lengthy response, but I feel this will be useful to some - or all - of you, and I am also curious about how they can "get away" w/ this crap of saying "since it doesn't affect you based on your past, there is nothing you can do to void the contract in the future."
Thanks for reading, I welcome any and all input.
PS: I know that this is in the My Touch 4G Slide forum and I have a Galaxy S-II, but when I Googled this "contract" stuff, this is what came up. If a MOD feels this should be moved, feel free to do so. I don't believe that a difference in phones will matter when it comes to "contracts" so I went ahead and posted it here. Forgive me if I have made an error.
InTheFlesh? said:
their own Term & Conditions, rule 6, it states:
6. Our Rights to Make Changes. This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS' NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.
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This right here is pretty much why contracts suck. You are stuck with what they give you and can't make your own contract.
That is what they told me too. BS if you ask me.
Sent from my myTouch_4G_Slide using XDA
The 2 magical words to get a rep to actually listen to you are SUE and BBB. Just state to them that you spoke with your lawer and that there is with no doubt a breach of contract, and if they don't sucomb and cancel without etf that you WILL press charges and sue. Believe me I've worked overseas for sprint customer service, and the only way we were allowed to get off our asses and escalate the call to our supervisers and/or managers is by hearing those 2 words, especially anything that had to do with courtrooms...
Sent from my HTC myTouch_4G_Slide using Tapatalk
I used BBB and Ftc threat. I actually did file a complaint on the FTC website. Didn't seem to matter to the rep.
Sent from my myTouch_4G_Slide using XDA
Say you own two phones, one with a good IMEI one with a bad IMEI. Both are from different manufacturers. Would it be possible to swap out the good IMEI from one phone over to the phone with the bad one, despite the phones having been made by different manufacturers?
Maybe? But IMEI changing is illegal so I wouldn't recommend it
Sent from my DROID2 using xda premium
gagdude said:
Maybe? But IMEI changing is illegal so I wouldn't recommend it
Sent from my DROID2 using xda premium
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(Caps for emphasis on a word, not yelling)
Hmmm, Now I am left with questionable practices of a service provider. So let me ask a question, an IMEI should not be nerfed unless a customer reports their phone as having been lost or stolen. However, it seems like some service providers are Lying to the reporting agency that they report the phone IMEI to in order to block a persons phone due to not having been able to continue with a service contract.
There are stark differences here. Namely, a promotion would state get this phone for x dollars if you sign up for a two year contract, you pay the x dollars, the phone is now YOUR property, not theirs to do whatever they want to, to it. So that being said, you find you can't continue the service contract. So what should happen now? Simple, you can no longer receive the service plan you contracted to have , BUT....that does not give a service provider a right to nerf your paid for phones' IMEI, as you did not report the phone lost or stolen. It basically should end up that since you can't pay for a certain type of plan anymore then thats the end of it you won't get that particular type of service included in that plan. HOWEVER....that shouldn't mean that if you can pay for a prepaid service, that you CAN'T use that different type of service on your paid for phone.
So now we arrive at illegal? I think not, being that if a service provider falsely reports your IMEI on the blacklist based on you not being able to continue a plan, it does not make the phone reported stolen or lost by YOU, but rather it makes that IMEI reported as lost or stolen by THEM. So now that would be illegal for the service provider to do because from the moment you pay for that phone it is your property to do as you please with since its your property not theirs. So what other recourse would the owner of a phone have if a service provider is illegally reporting your phone on a blacklist that is used for reporting lost or stolen phone by a customer, when the fact remains that YOU did not report it as such?
read the contract
MenderOne said:
(Caps for emphasis on a word, not yelling)
Hmmm, Now I am left with questionable practices of a service provider. So let me ask a question, an IMEI should not be nerfed unless a customer reports their phone as having been lost or stolen. However, it seems like some service providers are Lying to the reporting agency that they report the phone IMEI to in order to block a persons phone due to not having been able to continue with a service contract.
There are stark differences here. Namely, a promotion would state get this phone for x dollars if you sign up for a two year contract, you pay the x dollars, the phone is now YOUR property, not theirs to do whatever they want to, to it. So that being said, you find you can't continue the service contract. So what should happen now? Simple, you can no longer receive the service plan you contracted to have , BUT....that does not give a service provider a right to nerf your paid for phones' IMEI, as you did not report the phone lost or stolen. It basically should end up that since you can't pay for a certain type of plan anymore then thats the end of it you won't get that particular type of service included in that plan. HOWEVER....that shouldn't mean that if you can pay for a prepaid service, that you CAN'T use that different type of service on your paid for phone.
So now we arrive at illegal? I think not, being that if a service provider falsely reports your IMEI on the blacklist based on you not being able to continue a plan, it does not make the phone reported stolen or lost by YOU, but rather it makes that IMEI reported as lost or stolen by THEM. So now that would be illegal for the service provider to do because from the moment you pay for that phone it is your property to do as you please with since its your property not theirs. So what other recourse would the owner of a phone have if a service provider is illegally reporting your phone on a blacklist that is used for reporting lost or stolen phone by a customer, when the fact remains that YOU did not report it as such?
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Hi there, it usually is the case that the network subsides the device for you in exchange for your commitment to use them -you'll pay up the rest of the cost in monthly instalments -hence the contract period. My GS3 was £29 instead of hundreds of pounds, but I had to sign up for two years. My £29 contribution is far from the real cost of the device and I would not expect to get away from being tied in without paying up for the phone and then some. It might be the case your IMEI was blacklisted so the network can get the outstanding amount from insurance once you decided to try and outsmart them.
Cheers.
Technically, that phone is cheap because you agree that you'll pay them a set fee for two years most of the time. Its pretty low to blacklist the IMEI but legally, you're bound to a contract.
Sent from my JellyBeaned Infuse, unofficial cm10
In terms of technology, yes it's very possible and actually very easy to do on most Samsung devices. BUT, it's is illegal in most jurisdictions.
ooldgregg said:
Hi there, it usually is the case that the network subsides the device for you in exchange for your commitment to use them -you'll pay up the rest of the cost in monthly instalments -hence the contract period. My GS3 was £29 instead of hundreds of pounds, but I had to sign up for two years. My £29 contribution is far from the real cost of the device and I would not expect to get away from being tied in without paying up for the phone and then some. It might be the case your IMEI was blacklisted so the network can get the outstanding amount from insurance once you decided to try and outsmart them.
Cheers.
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I am not trying to outsmart them. I have fallen on financial difficulty,and if they reported MY phone as lost or stolen to get insurance money then that would constitute Insurance fraud on their part. The fact remains that I met my obligation on signing up. We all know when a new model is set to come out they have to dump their stock of phones so that is the main reason they offer the phone at reduced prices. You need a phone that will work with their network otherwise the service is null.
I paid on my contract for one year at the rate of $130.00 per month so they more than covered their costs and then some. Many don't understand the legalese involved in contract. So thats where they get their bulk of duped customers. Because people don't educate themselves with respect to contract language. Basically I can get you to believe that since I sold you a phone in exchange for signing a contract for service, that the fact that you already paid for the phone is diminished in that I got you to believe that just because I offered you the phone at a reduced price, IF you sign a contract for SERVICE, that the phone is TIED to that contract. But nothing is further from the truth. You purchased the phone, AND a contract for service, there is a big difference between the two, one being the purchase of a phone, the other being the purchase of a contract for network usage ON that phone. Think about it.
Product F(RED) said:
In terms of technology, yes it's very possible and actually very easy to do on most Samsung devices. BUT, it's is illegal in most jurisdictions.
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Thanks F(RED) much appreciated :highfive: Hit me up in email please.
Irrespective, IMEI changing is illegal. End of thread.
1st of all please apologies me if i post in wrong thread, I an new here.
I have recently made an icon theme for nova/apex/adw launcher.
I am student and have no credit card neither bank account to pay play store 25$ first time fee.
I wanted to ask someone who already has google play publisher account can also post my app for 1.99$ and after few months he could return my money i earn from my app?
Even though I can't help you with this, I do advise that you do background check of the dev...
And whatever dev you choose, it shall be at your own risk as XDA will not be able to help you in money matters...
a.cid said:
Even though I can't help you with this, I do advise that you do background check of the dev...
And whatever dev you choose, it shall be at your own risk as XDA will not be able to help you in money matters...
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I totally agree with you, money even makes most honest man blind but i also have no other option .
I would strongly advise against this. Are you able to use a pre-paid credit card?
wseemann said:
I would strongly advise against this. Are you able to use a pre-paid credit card?
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I know its not a good and trusted way but as i said above i also have no other option and no i am not able to use pre-paid credit card.
As a "student", how old are you ?
Are you located outside of the United States of America ?
If you're in the USA, just get a bank account - many, many bank accounts are completely and absolutely free. I know that a segment of the US population does manage to get by without a bank account - but not having one is COSTING you money in check cashing fees and the like.
I'm not a rich person and I come from a family that was below the poverty line for many years - yet I've had a bank account since I was nine years old. My parents wouldn't have signed me up for one if it had cost money.
Go to a bank or credit union - ask about a free checking account. Get one.
If you are under 18, your parents or any other person over 18 who trusts you not to bounce cheques can help you get a bank account. Or give your parents the $25 and use their account or do chores or something.
If you are outside the USA, refer to whatever procedures are in your country. I have to be skeptical that you could be in a country where you can access reliable computing and internet but not be able to open a bank account (you can even do this on-line these days - and you can cash cheques with some bank's mobile apps - so it's possible to even circumvent location from a physical branch as a factor in being able to open one). I'm sure it's possible, somewhere, but I find it difficult to believe.
I mean, if this developer is going to give you the money less the initial $25... how were they going to send it to you ? Letters can be lost in the mail legitimately. If they are going to write you a personal cheque... how are you going to deposit it ? What if your theme doesn't sell that well and you end up paying WAL*MART just to give you whatever's left ?
Is this developer supposed to keep writing you cheques as long as the app is being sold ?
Are you going to give THEM a cut for doing this ? They'd have to pay postage, after all. Or at the least spend time out of their day to pay you your likely small beans - when they could be running their own business.
Who's going to do that ?
Solution : Get a bank account. Deposit money.
Other Solution : Get a friend or someone you actually know to help you set up a bank account and/or loan you $25.
Pennycake said:
As a "student", how old are you ?
Are you located outside of the United States of America ?
If you're in the USA, just get a bank account - many, many bank accounts are completely and absolutely free. I know that a segment of the US population does manage to get by without a bank account - but not having one is COSTING you money in check cashing fees and the like.
I'm not a rich person and I come from a family that was below the poverty line for many years - yet I've had a bank account since I was nine years old. My parents wouldn't have signed me up for one if it had cost money.
Go to a bank or credit union - ask about a free checking account. Get one.
If you are under 18, your parents or any other person over 18 who trusts you not to bounce cheques can help you get a bank account. Or give your parents the $25 and use their account or do chores or something.
If you are outside the USA, refer to whatever procedures are in your country. I have to be skeptical that you could be in a country where you can access reliable computing and internet but not be able to open a bank account (you can even do this on-line these days - and you can cash cheques with some bank's mobile apps - so it's possible to even circumvent location from a physical branch as a factor in being able to open one). I'm sure it's possible, somewhere, but I find it difficult to believe.
I mean, if this developer is going to give you the money less the initial $25... how were they going to send it to you ? Letters can be lost in the mail legitimately. If they are going to write you a personal cheque... how are you going to deposit it ? What if your theme doesn't sell that well and you end up paying WAL*MART just to give you whatever's left ?
Is this developer supposed to keep writing you cheques as long as the app is being sold ?
Are you going to give THEM a cut for doing this ? They'd have to pay postage, after all. Or at the least spend time out of their day to pay you your likely small beans - when they could be running their own business.
Who's going to do that ?
Solution : Get a bank account. Deposit money.
Other Solution : Get a friend or someone you actually know to help you set up a bank account and/or loan you $25.
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Click to collapse
I live outside USA and im at the moment 15. A friend of me who lives in uk (thought we are friends for 3 years) he agreed to create publisher account for me, but after he went to register he said it has only credit card method and i never use credit card but only paypal for online shopping, so he disagreed to create.So i was thinking someone honest could handle my app then the money i earn can be sent to his paypal account so he buy something for me and send it to me.I also have no honest friend on internet except him.If you think you are honest and can handle this then from my earning from app you can take 25$ or if you already has play publisher account then its great.
HQuser said:
I live outside USA and im at the moment 15. A friend of me who lives in uk (thought we are friends for 3 years) he agreed to create publisher account for me, but after he went to register he said it has only credit card method and i never use credit card but only paypal for online shopping, so he disagreed to create.So i was thinking someone honest could handle my app then the money i earn can be sent to his paypal account so he buy something for me and send it to me.I also have no honest friend on internet except him.If you think you are honest and can handle this then from my earning from app you can take 25$ or if you already has play publisher account then its great.
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Are you able to get a prepaid debit card (like one of those Visa gift cards or similar) in your country? Don't quote me on this, but I believe you may be able to use one of those (and you won't need a bank account or heck even an ID to buy one). Let me know if that's a viable option for you, as I have a few friends whom are also in similar situations.
After 11 years with T-mobile I found a huge flaw in their service. But every carrier has this flaw.
I noticed a $20 usage charge on my bill this month. I called to find out what it was, since it's not in my usage records online.
T-mobile informed me it's the policy of the entire wireless industry not to disclose EVEN to the customer who they called over the phone. The are not permitted to tell me which country nor what continent I called. I have no idea what this call was or where/who it was too and the site and customer service can't or won't tell me.
After 10 seconds of digging I found the gargantuan fees T-mobile charges for int'l call. (After all their commercials lately about international roaming and data, they still have this part of pillaging in effect. http://www.t-mobile.com/Cms/Files/Published/0000BDF20016F5DD010312E2BDE4AE9B/5657114502E70FF301380BCCA3EB86A4/file/StandardIntlRatesByCountry.pdf
For instance $1.99 to the Philippines/UK/France/Italy, $.49 to Canada, and those are the cheapest places!
Something to be aware of next time you decide to place an int'l call.. just use an app.
Bugattixda said:
After 11 years with T-mobile I found a huge flaw in their service. But every carrier has this flaw.
I noticed a $20 usage charge on my bill this month. I called to find out what it was, since it's not in my usage records online.
T-mobile informed me it's the policy of the entire wireless industry not to disclose EVEN to the customer who they called over the phone. The are not permitted to tell me which country nor what continent I called. I have no idea what this call was or where/who it was too and the site and customer service can't or won't tell me.
After 10 seconds of digging I found the gargantuan fees T-mobile charges for int'l call. (After all their commercials lately about international roaming and data, they still have this part of pillaging in effect. http://www.t-mobile.com/Cms/Files/Published/0000BDF20016F5DD010312E2BDE4AE9B/5657114502E70FF301380BCCA3EB86A4/file/StandardIntlRatesByCountry.pdf
For instance $1.99 to the Philippines/UK/France/Italy, $.49 to Canada, and those are the cheapest places!
Something to be aware of next time you decide to place an int'l call.. just use an app.
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Click to collapse
You mean to tell me you weren't aware that wireless providers charge large fees for international anything? Seriously?
The moment my phone thinks it's getting near another country, it's airplane mode ON!
Be happy you did not get charged these rates!!!
Sent from my SGH-M919 using xda app-developers app