I've been unable to get the forwarding code to work (even tried individually editing the call forwarding settings in the menu), and it says that out doesn't work with "prepaid" plans. I don't think that FlexPay counts as prepaid, though.
Sent from my Nexus S using Tapatalk
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
irishrally said:
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
Click to expand...
Click to collapse
Thanks for the info. I guess I'll have to wait six months then switch over. Did you have any problems changing over?
Sent from my Nexus S using Tapatalk
No problems except finding competent T-Mobile employee that knew how do this fairly rare task.
I'd call T-Mobile just to make sure the 6 month rule is still valid.
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
krohnjw said:
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
I was suckered into FlexPay once, and I literally had to cancel the account to move to a postpaid account. On the second account, I was nearly forcibly sold a flexpay account again; the phone rep. literally denied knowledge of any non-contract postpaid accounts. It took another call (on a Saturday, no less) to move to a "regular" postpaid account.
TheBiles said:
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
Click to expand...
Click to collapse
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
URPREY said:
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
Click to expand...
Click to collapse
I have Even More Plus, and it works fine for me.
unremarked said:
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
Click to expand...
Click to collapse
Awesome! Thanks for the info! I've got automatic payments set up, so it would be tough for me to miss one!
Sent from my Nexus S using Tapatalk
I'm a T-Mobile employee so I figured I can shed some light on this situation. Yes, the 6 month on-time payment policy is still in effect. In fact, they just starting that policy not too long ago. When T-Mobile runs credit, it is NOT a hard pull and doesn't effect your credit like your applying for a mortgage or a car loan. We also don't see an exact credit score either. It actually goes by credit class. From what I was told by tech support about Google Voice and call forwarding, FlexPay does not have call forwarding as a feature which is one of the reasons why Google voicemail doesn't work with FlexPay plans. A far as the conversion from FlexPay to Postpaid, it's a good idea to have automatic scheduled payments taken out of a credit or debit account just to make sure the payments are on time and to avoid paying the 4.99 Control Charge.
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Click to expand...
Click to collapse
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
^ Truth. When I had my Nexus One, I was on the FlexPay plans and the support was pretty terrible. But once I went postpaid with my G2 and MT4G, support was vastly improved aside from this one jerk who tried to convince me that my last eventually returned MT4G had received it's update while in it's box, while unpowered, and that Android 2.2 was the latest version.
Once I got past him and talking with an actual phone tech about my issue, I was very impressed with her knowledge/skills/customer service. I wish I had written down her name, because I'd pay extra/wait on hold forevers just to talk with someone who knows her stuff again. She even threw in a $10 account credit just because. Heh.
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
Click to expand...
Click to collapse
This was extremely helpful, and exactly what I did. Thanks!
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
Thanks, I'm happy to hear that!
drew_grant said:
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
Click to expand...
Click to collapse
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Amin Sabet said:
Thanks, I'm happy to hear that!
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Click to expand...
Click to collapse
Flex Pay is a HUGE hassle. It's all systematic and if one thing goes wrong it can mess everything up for the customer and for T-Mobile. As a technicality, I don't expect many people to know about the call forwarding thing on Flex Pay because it's hardly ever used except in the case of GV. The only way I found out about it was last year and it was for on a Sidekick. But like I said, if you can qualify for a Postpaid account, go for postpaid. There's no 4.99 control charge, and you don't have to pay everything up front as far as changes in plans and features goes...and last but no least, the CS is WAY better . Also when they run credit, it's a soft pull that won't damage your credit unless you go to every single wireless carrier around and have them run your credit; THAT will affect it negatively.
URPREY said:
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Click to expand...
Click to collapse
Hey man, if you want your old number back, it is possible. I'd call the store you went to or just go up there and have the rep request your old number back. It migrates over in 36 hours or so. But yeah, it's totally possible if you would like it back.
Related
I have been searching all of the forums for the last two weeks regarding the TP2 and Sprint service, which on the surface sounded good. I purchased a brand new (in the box advertised as not requiring a contract) TP2 and called Sprint to port my number and was informed that even providing my own (paid for) hardware, they will not activate service without a 2 year contract. I'm stunned! Even Verizon will allow activation of your own handset without a contract. I called the CS line and was told that they will not activate without a contract. I guess I will sell this one and go with Verizon. No wonder Sprint has been loosing customers!
IIRC its actually illegal to do that, there was a big class action suit several years ago that forced all cellular providers to allow users to buy the phones and activate without contract
FWIW i activated my TP2 without a contract, i already had sprint (my previous 2 year contract was up and i have the 30 dollar SERO plan so i didnt want to change)
bs. all of my phones have been activated without 2 year. ive been with sprint 8 years.
You can activate the phone online.
I, too, recently activated my TP2 w/Sprint after being out of contract for just over a year. You probably fell on bad luck talking to people who were out of the loop. There are some corporate Sprint stores in malls (not kiosks) that will hook you up.
I actually started with a Sprint store ( 2 hour drive) as I intended to port my number. The Sprint employee at the store is the one that first informed me of the 2 year contract requirement. I then tried CS on their toll free number. The CS person was very polite, and did put me on hold while she supposedly spoke with a supervisor, but the answer was still 'no contreact, no service'. Considering that we do not have GSM service in our area, my only option is to get rid of this phone and go with Verizon. At least I know they will activate my equipment without a contract. It will be interesting to see if the legislation currently being considered by Congress will also include regulation over some of the policies of the cell carriers...
defaultdotxbe said:
IIRC its actually illegal to do that, there was a big class action suit several years ago that forced all cellular providers to allow users to buy the phones and activate without contract
FWIW i activated my TP2 without a contract, i already had sprint (my previous 2 year contract was up and i have the 30 dollar SERO plan so i didnt want to change)
Click to expand...
Click to collapse
Do you have a link to that legal decision? I have been searching all morning looking for the case, and court ruling. Thanks!
timm9 said:
Do you have a link to that legal decision? I have been searching all morning looking for the case, and court ruling. Thanks!
Click to expand...
Click to collapse
this is interesting information, do u mind sharing the actual court ruling document?
i dont remember the details, it was between when i got my first and second cell phone, my first you couldnt just buy a phone, they would only sell you a phone if you got a contract, and when i got my second you could buy the phones (for like $200 more) and activate without a contract, and i was told it was because of a lawsuit
this all like 10 years ago though, so i dont know if that was even the case
http://forums.precentral.net/palm-p...-if-they-buy-phone-full-cost.html#post2231359
Sometimes to get a good deal or something usually requires a 2year contract. No big deal IMO since I have no interest in leaving Sprint anytime soon. Another plus was I was able to get ahold of the department that does discounts and such. (2 years ago I got called for a survey in exchange for a 10% discount). It disapeared from my bill and since I didn't know it was a 2 year only discount (thus the reason for the 2 year contract renewal when they first asked) I asked if there was any way to get another discount. The woman on the phone was really helpful and hooked me up with a $10 off discount for another 2 year contract. HELL YA! So now I have a 1250 Sero plan + $7 insurance - $10. On the bill for April my total after tax, fees, etc was exactly $50.00 on the dot. Love Sprint, Love their service, and their phones are getting better and better. (TP2 has been sweet and the EVO looks ever sweeter. As long as they hook it up with some dang good WM7 phones this summer I can see they have learned a lot about getting into the market with a damn good device to keep competitive.
you need a contract with sprint to get service. They dont do month to month plans.
THATS THE BIG PROBLEM WITH SPRINT THEY HIRE SOME OF THE DUMBEST CUSTOMER SERVICE PEOPLE,but when i have problems i go into the store BECOUSE I KNOW THE PEOPLE THERE HAVE THEIR BRAIN CELLS AND THEY TAKE GOOD CARE OF ME.Sprint has its drawbacks but what company doesnt overall im very satisfied with the company i mean verizon may have better service in my area but they cost more and i have free roaming so now i have better service and im content
At this point I have returned the TP2, and have gone with Verizon without a contract. On this site a post indicated that the 'contract required' is no longer legal based on litigation, but it's not worth my time and energy to fight over it. Like my wife said, "After all this, why would you want to do business with Sprint"?
That about sums it up...
Thank you all for the responses!
Existing Customer - New Customer
I read through some of the posts. I have activated several phones with Sprint, out of contract. I have 4 lines with Sprint, and I've not been on contract with them for maybe 3 years now. During this time I have activated maybe 6-8 different phones that I have bought on my own (usually on ebay), and never once been required to enter a contract.
The difference with me (and most other respondents) and yourself is we are existing Sprint customers; we have gone through our 1yr or 2yr contract with Sprint.
Verizon is obviously different in that, if you don't get a free or discounted phone from them, then you can obtain service without a contract.
Those of you sharing experiences of not signing a contract when swapping ESn's are off track here.
O.P is NOT an existing customer (*mentions porting his number to Sprint) and was wanting to join Sprint as a new customer but with his own Sprint handset. Sprint does not do month to month service (anymore, though they use to for an additional $10/month yrs ago).
Any current Sprint customer can change out hardware as much as they want and they're not required to modify their contracts. But a new customer joining Sprint whether he/she is bringing their handset is being required to sign a contract, it seems.
LordLugard said:
Those of you sharing experiences of not signing a contract when swapping ESn's are off track here.
O.P is NOT an existing customer (*mentions porting his number to Sprint) and was wanting to join Sprint as a new customer but with his own Sprint handset. Sprint does not do month to month service (anymore, though they use to for an additional $10/month yrs ago).
Any current Sprint customer can change out hardware as much as they want and they're not required to modify their contracts. But a new customer joining Sprint whether he/she is bringing their handset is being required to sign a contract, it seems.
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Click to collapse
this is true to a certain extent....if you bring a line from a shared account into a separate (new) line but have bad credit, you only have to sign a 6 month contract and go month to month from there. (trust me, i know )
timm9 said:
I guess I will sell this one and go with Verizon. No wonder Sprint has been loosing customers!
Click to expand...
Click to collapse
timm9 said:
At this point I have returned the TP2/QUOTE]
:| why didnt u just flash it to verizon..
well if u lost no money doing this then w/e.....
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This is really on how you play it out man. You can't give up like that homie. Really someone gave you bad info in the first call. You have to be in a contract to get service. But you can get out your contract really easy down the road. If you sign up you have 30 days to kill your service no questions. So if you were going to leave them someone might fix it for you spri-nt is dumb like that. But you have to keep calling you might get someone who is like F&*k my job I'm doing what ever today I'm going to quit. Talk to a female, guys their be tryin to mr tough I know everything you know.
Just wondering and thinking out loud i guess but you could goto a sprint store or online get a crappy feature phone with the cheapest plan that meets your needs then go online and activate your TP2 or whatever smartphone you want. I mean you will be stuck with sprint for 2 years but there prices are really good and if you want to switch devices again say when WP7 comes out your going to have to buy it used or pay full price again anyway idk just my 2 cents
EDIT:
sorry to revive a dead thread
sprint fan
i am more than happy with sprint.
while sprint has always bent over backwards to help me out other providers with whom i dealt to help out friends and family seem to tun around with their heads so far up their ass they need a glass stomach to keep from running into things.
go sprint
With the Arrive coming out on Sprint soon, and the Trophy coming to Verizon, allegedly on the 24th, I'm wondering if it will be possible to get an Arrive to work on Verizon? Verizon's coverage in my area is far better than Sprint's, but I don't want the bottom of the barrel WP7 device, as I've heard the Trophy called. I have used the Mogul, the Touch Pro, and now the Touch Pro 2, and really like having that slide-out keyboard.
Any idea if getting Arrive to work on Verizon, or am I doomed to deal with Trophy?
Thanks,
Rich
No idea. The only WP7 device I've heard of for Verizon is the Trophy, like you stated.
You can get the Arrive on Sprint and roam on Verizon!
I am hoping that a few more WP7 devices are announced for both carriers at CTIA (March 22-24).
Musicman247 said:
No idea. The only WP7 device I've heard of for Verizon is the Trophy, like you stated.
You can get the Arrive on Sprint and roam on Verizon!
I am hoping that a few more WP7 devices are announced for both carriers at CTIA (March 22-24).
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truth...
Sprint has agreements with Verizon, when you roam on Sprint it is through Verizon's network and there is no extra charge.
You could get on the Sprint Everything Plus Data plan for $59.99, and pay another $10 for the premium data plan, and pay $69.99 for a new HTC Arrive.
Really.... :/
I had a Sprint Mogul when I moved to GA two years ago. The reception was PATHETIC. You used to see the commercials where someone would say something then drop the call, and it was totally awkward? Well, that happened to me. I was talking to a dear friend, and said, "I love you, Patty", and the call dropped, and I WOULD have continued, "you're one of the dearest friends I have." Of course she didn't hear the last part. I drove up and down the road desperately seeking a bar. JUST ONE BAR! I switched to Verizon and that problem went away.
So, I guess the question I have now is whether the switch to CDMA on Sprint is that recent? I wasn't aware that I could use a Sprint phone on a Verizon network, and due to my past experience I didn't check. If the answer is yes, then I believe I will be cancelling my Verizon contract when the Arrive arrives!
Hmmm... Only issue is that my VZW plan is unlimited data - TRULY unlimited - because I had it on an employee plan when I got it (and I'm not an employee of that company anymore). Is Sprint's plan TRULY unlimited?
hopmedic said:
Really.... :/
I had a Sprint Mogul when I moved to GA two years ago. The reception was PATHETIC. You used to see the commercials where someone would say something then drop the call, and it was totally awkward? Well, that happened to me. I was talking to a dear friend, and said, "I love you, Patty", and the call dropped, and I WOULD have continued, "you're one of the dearest friends I have." Of course she didn't hear the last part. I drove up and down the road desperately seeking a bar. JUST ONE BAR! I switched to Verizon and that problem went away.
So, I guess the question I have now is whether the switch to CDMA on Sprint is that recent? I wasn't aware that I could use a Sprint phone on a Verizon network, and due to my past experience I didn't check. If the answer is yes, then I believe I will be cancelling my Verizon contract when the Arrive arrives!
Hmmm... Only issue is that my VZW plan is unlimited data - TRULY unlimited - because I had it on an employee plan when I got it (and I'm not an employee of that company anymore). Is Sprint's plan TRULY unlimited?
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Sprint unlimited really is unlimited, but if you read the fine print they reserve the right to terminate you if you get retarded on it, just like any other carrier. Check with a local Sprint store about the coverage/roaming issue. Most plans on Sprint now include free roaming nationwide, and I can't think of what other major carrier in the US has CDMA other than Verizon.
Don't! sign up for a plan through the store, you need to do it online through the Everythign Plus referral, and get the plan for $10 less than doing it in store. So you can bet a HTC Arrive and pay $59.99+$10 premium data = $69.99 for 500 anytime minutes to landlines, and unlimited any mobile any time, unlimited data, pictures, text, nights starting at 7pm, etc. etc. etc.
http://www.sprint.com/everythingplus
You will need a Sprint employee email address/pin. This is where Russ McGuire comes into play, he is Vice President of Strategy for Sprint. On his blog he invites everyone for the sprint offer.
http://mcguireslaw.com/
(under about on the right hand side he has his email address and pin for everyone to use freely/Legitimately)
Addendum: their fine print says they can terminate/stop service if you use too much data outside their network etc, so the roaming thing would apply here. Wouldn't hurt to check out if their coverage has improved in your area.
Very interesting - thanks so much for the info! I guess now I'm tossing up the pros and cons of going with that or going through wirefly and getting the phone for $50 - especially since my wife will get an arrive if it is $50, but she wont' get it if we have to pay $200 (after rebate). I'm looking at it like this:
From Wirefly:
2 phones $100
monthly rate $149
From Sprint:
1 phone $200 (plus whatever phone my wife ends up getting)
monthly rate $129
So, for $20 a month over 2 years, I would save a total of $480. At a $150 savings for each Arrive buying through wirefly, that takes the comparable savings down to 180. Given that my wife won't get an Arrive if we have to pay full price now (since we'll also have to pay early term fee for our current Verizon contract), She would probably go with a free phone, and I'd save more money, but she wouldn't have WP7 (which I want her to have).
You've given me much food for thought. Right now I'd say we're probably going to end up going with Wirefly, but I'm going to sit on the decision for a couple days to decide. Thank you.
hopmedic said:
Very interesting - thanks so much for the info! I guess now I'm tossing up the pros and cons of going with that or going through wirefly and getting the phone for $50 - especially since my wife will get an arrive if it is $50, but she wont' get it if we have to pay $200 (after rebate). I'm looking at it like this:
From Wirefly:
2 phones $100
monthly rate $149
From Sprint:
1 phone $200 (plus whatever phone my wife ends up getting)
monthly rate $129
So, for $20 a month over 2 years, I would save a total of $480. At a $150 savings for each Arrive buying through wirefly, that takes the comparable savings down to 180. Given that my wife won't get an Arrive if we have to pay full price now (since we'll also have to pay early term fee for our current Verizon contract), She would probably go with a free phone, and I'd save more money, but she wouldn't have WP7 (which I want her to have).
You've given me much food for thought. Right now I'd say we're probably going to end up going with Wirefly, but I'm going to sit on the decision for a couple days to decide. Thank you.
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Let me further add to your thoughts, wirefly still may not be the best option.
If you sign up with Sprint and port your current number over to them from another carrier they will give you $125 credit for each smartphone.
http://www.sprint.com/landings/portcredit/
sprint said:
Move your number to Sprint. Get $125.For a limited time only, activate a new Sprint smartphone and save.Just bring your number from another carrier to Sprint and activate a smartphone, like the Samsung Epic™ 4G, on a new line and we'll give you a $125 service credit. Not ready for a smartphone? We'll give you a $50 service credit when you port your number from another carrier and activate one of our other fabulous phones. Either way, you win.
$125 service credit per line for each smartphone
$50 service credit per line for other phones
How to get your service credit:
Find the perfect phone. Shop online now.
Transfer your eligible number to Sprint by 4/16/2011. Doing this online is easy – we'll ask you for your number when you checkout.
Within 72 hours of activating your phone and transferring your number from another carrier, register for the credit.
That's it! You can expect to see your service credit as a lump sum within the adjustment section of your invoice. The service credit will show up on the first or second invoice after you have been a Sprint customer for 60 days. It will be labeled as "Valued Customer Service Credit."
Visit this page if you have any questions about the status of your service credit and select “Where’s my credit?” Remember, the credit will not appear on your invoice until at least 60 days after activation.
Requires two-year Agreement.
This offer is available online, via Telesales and in participating Sprint Stores. Purchases from other retailers are not eligible for this credit.
Offer ends 4/16/2011. Available for consumer and individual-liable lines only. Requires port in from an active wireless line and mobile number that comes through the port process. Request for service credit must be made at www.sprint.com/switchoffer within 72 hours from the port in activation date or credit will be declined. New line must remain active with Sprint for 61 days to receive service credit. Smartphones are Blackberry, Android, Windows Mobile, Palm and Instinct Family of devices. All other phones are considered feature phones. Smartphones require activation on an Everything Plan with data with Premium Data add-on charge. Upgrades, replacements, and ports made between Sprint entities or providers associated with Sprint are excluded (i.e. Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance). Offers not available in all markets/retail locations. Other restrictions apply.
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Sooooo $400 for 2 Arrive's, minus $250 - $150 for 2.
Hope this further helps you.
Wow.... That's awesome.... Now I'm going to have to look and see if I can combine the everything plus with the port credit, and double check to make sure we can receive two $100 rebates if we buy two phones. Thanks!
hopmedic said:
Wow.... That's awesome.... Now I'm going to have to look and see if I can combine the everything plus with the port credit, and double check to make sure we can receive two $100 rebates if we buy two phones. Thanks!
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The port credit information was posted on the Everything Plus referral page after you logged in with the email and pin number. And the $100 refund credit is definately per phone regardless of how many you purchase.
The only thing you need to make sure of is that Sprint services your area well.
Hope I was able to help you save some money no matter what you decide, let me know what you finally end up doing. I am picking up 2 Arrives on Sunday (for wife and I).
Credit Union Discounts
For those who go/have gone through wirefly for the 50 dollar deal (which I did), since we can't sign up for the Referral Program, the next best option to still get 10% knocked off your bill is to get a discount through any affiliated credit union (of which, there are TONS). Long-term, for 1 phone, Getting the port credit and Referral discount probably works out better, but I couldn't justify spending 300 up front for the phone, waiting x number of weeks for the rebate etc..
cusaver dot com
you can always....swap esns if your willing to get your hands dirty *cough* It works great *cough*
Halabeaster, I've never put a non-standard rom on a phone, but if it's safe, I'm willing to try. For the moment, I'm on Sprint, but not sure I'm happy with the coverage... Got 3 1/2 weeks left or so to decide. I am a developer, but not very experienced. How difficult is it?
cyclical said:
Sprint unlimited really is unlimited, but if you read the fine print they reserve the right to terminate you if you get retarded on it, just like any other carrier. Check with a local Sprint store about the coverage/roaming issue. Most plans on Sprint now include free roaming nationwide, and I can't think of what other major carrier in the US has CDMA other than Verizon.
Don't! sign up for a plan through the store, you need to do it online through the Everythign Plus referral, and get the plan for $10 less than doing it in store. So you can bet a HTC Arrive and pay $59.99+$10 premium data = $69.99 for 500 anytime minutes to landlines, and unlimited any mobile any time, unlimited data, pictures, text, nights starting at 7pm, etc. etc. etc.
You will need a Sprint employee email address/pin. This is where Russ McGuire comes into play, he is Vice President of Strategy for Sprint. On his blog he invites everyone for the sprint offer.
(under about on the right hand side he has his email address and pin for everyone to use freely/Legitimately)
Addendum: their fine print says they can terminate/stop service if you use too much data outside their network etc, so the roaming thing would apply here. Wouldn't hurt to check out if their coverage has improved in your area.
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Question, can you jump on this if you're an existing customer?
I just got my HTC Arrive on the Verizon Wireless network via Page Plus Cellular thanks to this post:
http://forum.xda-developers.com/showpost.php?p=13205205&postcount=9
I replaced my well used Touch Pro 2 with an Arrive because I was waiting for Windows Phone 7 and Netflix capabilty. I'm not a heavy phone data user because I have Wi-Fi everywhere I go.
So far I was able to get the talk and text working for my unlimited plan but haven't hammered out the rest of the data settings. Might have to wait for a Verizon Trophy to come out so that I can try to mirror the settings. This method is technically on Verizon so 95% of the service is the same at a much better price. I need mainly lots and lots of Talk/Text with NO data plan fees.
I actually bought my 2 phones from Amazon Wireless. Both were upgrades for non-primary lines on a family plan (Everything Data 3000) and AW had the best deal on the devices I could find anywhere, $150. The deal got even better now though, $99 for upgraders and free for new users.
dtrush said:
I just got my HTC Arrive on the Verizon Wireless network via Page Plus Cellular thanks to this post:
http://forum.xda-developers.com/showpost.php?p=13205205&postcount=9
I replaced my well used Touch Pro 2 with an Arrive because I was waiting for Windows Phone 7 and Netflix capabilty. I'm not a heavy phone data user because I have Wi-Fi everywhere I go.
So far I was able to get the talk and text working for my unlimited plan but haven't hammered out the rest of the data settings. Might have to wait for a Verizon Trophy to come out so that I can try to mirror the settings. This method is technically on Verizon so 95% of the service is the same at a much better price. I need mainly lots and lots of Talk/Text with NO data plan fees.
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What does or does not work? Do apps go to your bill?
No one else has made progress with the Arrive on Verizon. I was looking for a replacement for my TP2, and I really do not want to change carriers.
I can't find this now for some reason ... but FWIW I called my VZ corporate store today and they had "no information" on price yet ... yet BB knows it's $250, why is this?
I'm assuming it's going to be 249 @ vzw as well as BB? Or do you think VZ is going to hit us w/299 and expect us to do a 50 rebate?
I'm going to get the TBolt and if I end up not liking it I'll just sell it after the DInc 2 comes out I'm scared to get a larger phone, I love the size of my Eris .... and we all know SIZE MATTERS
heehee
$250 from Verizon on a 2 year contract, confirmed by V today in a tweet...
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
snerfu said:
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
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Verizon retail employees can waive alot of things and give additional discounts. Just say that you really want this phone, but the price is too much. They would want you to be a loyal customer and have you pay $20 less than just walk out.
snerfu said:
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
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I wish you the best w/the waiving of the fee .... I recently added a line and they charged the $35, it took a call and then a request to talk to a supervisor .... and many minutes on hold before she came back and told me that, as a one time courtesy they would waive it. They also wanted me to "be sure to understand" that going forward all extra lines would have a fee.
I had to laugh when I hung up 'cuz the CS rep assured me in the first place that I would NOT be able to get the fee waived, even after I asked to speak to a supervisor ... moohoowahhahahahaha, I win! And the fact that she was all *****y about it and I got it waived made it even sweeter!
yay me. From what I understand the store people will tell you they don't have the authority to waive it .... let us know what you find out.
ITGuy11 said:
$250 from Verizon on a 2 year contract, confirmed by V today in a tweet...
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Thank you!
I just ordered from Wirefly.com for 199.99, no rebate required. If you don't mind waiting for FedEx that's the lowest price around right now.
Sent from my Droid using XDA App
Verizon is 249.99 plus a 25$ activation fee at their stores. Just checked at store
Just found it on AmazonWireless
Phone 1: HTC ThunderBolt 4G Android Phone (Verizon Wireless)$ 749.99List Price: Remove $ 179.99Price:
In Stock. Usually ships in 24 hours
http://wireless.amazon.com/HTC-ThunderBolt-Android-Verizon-Wireless/dp/B004M5HB6U/ref=sh_br_ph_1
wirefly is still cheaper. 199-25 for the fatwallet cashback. 175 total
plus using the coupon code you get a free 4gb card
I am eligable for an early upgrade but I think it will only work through Verizons website. Wirefly said I am not eligable and Amazon keeps reporting a problem with my info.
This sucks.
An interesting note: I called verizon to ask why i couldn't upgrade though a third party website and they said I just can't. I asked what their price will be and the lady said she didn't know the price but she sees that there will $100 rebate on it.
AT&T Premier Account and 3rd Party Retailers (RadioShack). Activation waive possible?
I preordered the HTC One X Sunday morning from Radio Shack (regretted it once I heard Amazon had it for the same price, tax free). Anyhow, a few days later I found out I qualify for an AT&T Premier Account as a student.
My question is, can Radio Shack (or any 3rd party retailer) waive my activation fee like AT&T does since I'm a qualified Premier account? I'd rather not pay those $36 for locking myself in a 2-year contract.
Just call at&t when it shows up on your bill and ask them if they can waive it for you
I'm not sure how much truth there is in this, mostly because I just don't trust the dude at Radio Shack, however, I, too, pre ordered from Radio Shack before the Amazon announcement, and I have a premier account, and what I was told by the manager at Radio Shack was that they don't "charge" the activation fee. AT&T does. If you owe an activation fee, it is assessed by the carrier, and charged by the carrier after the sale of the handset. I don't believe this, mostly because everyone at Radio Shack has told me something that doesn't make sense, illustrating their lack of knowledge about the inner workings of the cellphone industry. I'm hoping that at the time of activation the information shown in the AT&T system will be that I don't owe the fee, and one will not be charged, but there is no way to know until it happens. Might possibly ask AT&T directly what their protocol is for activation through 3rd parties is, maybe they can put a note on the account to waive the fee. Not really sure.
Sorry if this isn't that helpful.
Sent from my Xoom using XDA
qaxx said:
I'm not sure how much truth there is in this, mostly because I just don't trust the dude at Radio Shack, however, I, too, pre ordered from Radio Shack before the Amazon announcement, and I have a premier account, and what I was told by the manager at Radio Shack was that they don't "charge" the activation fee. AT&T does. If you owe an activation fee, it is assessed by the carrier, and charged by the carrier after the sale of the handset. I don't believe this, mostly because everyone at Radio Shack has told me something that doesn't make sense, illustrating their lack of knowledge about the inner workings of the cellphone industry. I'm hoping that at the time of activation the information shown in the AT&T system will be that I don't owe the fee, and one will not be charged, but there is no way to know until it happens. Might possibly ask AT&T directly what their protocol is for activation through 3rd parties is, maybe they can put a note on the account to waive the fee. Not really sure.
Sorry if this isn't that helpful.
Sent from my Xoom using XDA
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He was right, the activation fee is charged by the carrier, thats why I suggested calling your carrier when it shows up on your bill, because I just found out that not all premier members get activation fees waived, you basically have to call and see if your company or whomever has that included in the benefits, but being a loyal customer helps as well.
Hmm, I'm on Premier account and I never get activation fee wavied by AT&T. In fact, AT&T charges $36 fee for Premier account a year earlier than they did for regular consumer account.
foxbat121 said:
Hmm, I'm on Premier account and I never get activation fee wavied by AT&T. In fact, AT&T charges $36 fee for Premier account a year earlier than they did for regular consumer account.
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Same here..maybe I'm not asking nice enough
In fact, other than the service discount (I got 23% discount on everything), everything on Premier is more expensive than regular account. All the promotions like rebates and routine $100 off for new customers never apply to Premier accounts.
BTW, the activation fee is charged to your account, not paid at point of sale. So unless they give you $36 credit for your account, you will be automatically charged $36 by AT&T on your first bill.
MWilt said:
Same here..maybe I'm not asking nice enough
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I too have a premier account.
All you have to do is call in to ATT and tell them you were never made aware that there would be an 'Upgrade Activation Fee' and they waive it 90% of the time.
I literally just did this yesterday and they waived the $36 fee.
The convo went something like this:
Me: Hi I noticed that there was a $36 fee on my account. I wasn't aware that I would be charged for upgrading me phone!
ATT Rep: The sales person didn't tell you about the fee?
Me: No, I wasn't aware of this at all.
ATT Rep: We aren't supposed to waive the fees anymore since we started to charge everyone but I'll waive it just this once.
[email protected] said:
I too have a premier account.
All you have to do is call in to ATT and tell them you were never made aware that there would be an 'Upgrade Activation Fee' and they waive it 90% of the time.
I literally just did this yesterday and they waived the $36 fee.
The convo went something like this:
Me: Hi I noticed that there was a $36 fee on my account. I wasn't aware that I would be charged for upgrading me phone!
ATT Rep: The sales person didn't tell you about the fee?
Me: No, I wasn't aware of this at all.
ATT Rep: We aren't supposed to waive the fees anymore since we started to charge everyone but I'll waive it just this once.
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Click to collapse
This is just about right.
I've NEVER paid an activation fee or upgrade fee since I had my first contract phone in 05/06.
I bought the HOX from a physical AT&T store and did not get charged the upgrade fee. 2 years ago I bought from Amazon and also did not get charged the fee. 4 years ago was from walmart and didn't pay it then either. So unless they've changed anything you shouldn't have to pay it even from 3rd parties. Not all premier accounts are the same though...I get 30% off service and other stuff which is my biggest reason for not jumping carriers in 8 years.
bamofosob said:
I bought the HOX from a physical AT&T store and did not get charged the upgrade fee. 2 years ago I bought from Amazon and also did not get charged the fee. 4 years ago was from walmart and didn't pay it then either. So unless they've changed anything you shouldn't have to pay it even from 3rd parties. Not all premier accounts are the same though...I get 30% off service and other stuff which is my biggest reason for not jumping carriers in 8 years.
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30%...damn! I only get 10%
I just checked w/ my school and I realize that I can get 18% off. However, I already preordered. Is there anyway I can apply for the premier discounts retroactively or do I have to cancel my pre-order and go do it in the store personally?
lilhyper said:
I just checked w/ my school and I realize that I can get 18% off. However, I already preordered. Is there anyway I can apply for the premier discounts retroactively or do I have to cancel my pre-order and go do it in the store personally?
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I believe discounts are only on the cell plans not the phones. at least that's how mine works
Sent from my SGH-I897 using XDA
i got $25 credit on the phone when i preordered lol..
Totally depends what organization you are working for or assoicated with. My plan is 20% off plans, no activation fees either.. 40 bucks for 5 gb data/tether!
You can call premiere and ask them to add it to your order or att if your wondering..
[email protected] said:
I believe discounts are only on the cell plans not the phones. at least that's how mine works
Sent from my SGH-I897 using XDA
Click to expand...
Click to collapse
I know that. My question is that since my current phone is NOT on the corporate plan, and it seems that to transition to start the corporate plan requires a fresh 2 year contract, it appears I will have to start a new premier account contract at the same time I get a phone.
At Amazon I can only upgrade my phone w/o the ability to modify my AT&T plan. However, once I upgrade my phone, I will be on a new 2 year contract and thus not be eligible to switch to a Premier Account for the next 2 years?
Is that true? I am thinking about cancelling my pre-order from Amazon Wireless and just going to an AT&T corporate store.
I was planning on going into the AT&T store, since I have a Premier account, so I could get the activation waived. However, I guess after reading this I might just get the activation fee waived afterwards.
My only question now is that with a Premier account, will I have any problems doing an upgrade with Amazon? I talked to Amazon customer support about two years ago (when I last upgrade my phone) and they said that Premier accounts could not upgrade through them. Is this true? Anyone have any experience with this? Because I sure would like to pay $150 with no tax rather than $199 plus tax at the AT&T store.
I also am premier account but on top of 24% off plans I also get 30% off accessories and 40% off msrp of any phone and activation fees waived I guess there are differences in premier accounts
Sent from my dying atrix
shadowscreation said:
I also am premier account but on top of 24% off plans I also get 30% off accessories and 40% off msrp of any phone and activation fees waived I guess there are differences in premier accounts
Sent from my dying atrix
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Dying Atrix? My Atrix is smooth as butter and is just an all around amazing phone. If only we can get full ICS support that'd be even better.
lilhyper said:
Dying Atrix? My Atrix is smooth as butter and is just an all around amazing phone. If only we can get full ICS support that'd be even better.
Click to expand...
Click to collapse
Check out one of my recent posts and you will see why it's dying
Sent from my dying atrix
Thanks for all the inputs. So, to confirm:
Radio Shack should NOT charge me an activation fee when I go in and buy my HTC One X. The Activation fee is incurred in the monthly bill. Is this correct?
If that's the case, I feel like I have a chance at getting it waived via AT&T. I know Radio Shack would fight this to the death, so I hope they don't have anything to do with this fee.
So I called up T-Mobile yesterday(day the One S was released) and immediately asked for the Retention department. I was forwarded over and spoke to a sweet young woman. I explained that I was still on contract for a few months but I was thinking of canceling. I explained that I have no service the moment I walk into my apartment and randomly where I sit at work. Which is true but I went on to say that I've been using WiFi calling successfully. Although, having to resort to that is frustrating.
I told her I was offered a free phone(Samsung Galaxy Nexus), no activation fee, and $35 less in charges per month if I were to switch to a work plan with Sprint(That last part being a fabrication). She quickly responded that she could offer me a better deal. I could tell that while I was explaining the situation, she was looking through my account and saw that I have been a customer of T-Mobile for just about 7 years. She took a moment to gather approval.
She came back on the line to ask which phone I wanted. I humbly spoke of the One S and she puts me on hold again. She comes back to offer me a lower rate plan than what I pay now, with a higher data limit. She continues to say that the cost of the phone for me would be close to $300 but she had applied a $250 credit on the account so that I will only have to pay $29.18. She even applied that charge to next months bill, and if that wasn't enough, she backdated the rate plan to save me just about that amount on this months bill. So I'm basically getting the HTC One S for mere dollars added to my next months bill.
So essentially, this is just another example of how far T-Mobile will go to satisfy their loyal customers and is further proof that they deserve all those J.D. Power & Associates awards for excellence in customer service.
Android Enthusiast first, T-Mobile Spokesperson second,
Want a cookie?
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA Premium App
good price.
i have been with TMo for over 12 years. they didn't want to give me a full early upgrade (I had 3 months left). I told them that I was ready to cancel and move to AT&T. She forwarded me to customer care and they worked out a price on the HTC One S. I'm not too thrilled with it, but it's not too bad.
$249+activation+tax+shipping = $290. That's what they wanted. I told them that Walmart had it for $198. WTH. They applied a $100 credit and now the total is $190. With the $50 rebate, comes out to $140.
Still TMo could have done better. I have two lines and a data plan. Was hoping TMo would take customer loyalty into consideration even more. Oh well, I am ready to jump ship next time. screw loyalty.
Sometime those hard to believe. I was once on a VERY thin line of canceling Tmobile and moving to Verizon (wife gets 20% discount there and her Tmo doesnt work at work due to ****ty building penetration). I have 2 lines and have been a customer for 6 years. Retension department wouldn't give me ANY deal on anything, they just forwarded my call to cancellations department.
On top of this when I was trying to order One S yesterday (I am ONLY 10 days away from my full upgrade by the way) 3 different customer service reps told me 3 different things. I ended up paying $260 with tax + activation fee + shipping and no rebate (or had a choice to pay $300 + get $50 rebate). I have to mention that I did get a line credit for $80 bucks few days ago for roaming mix up where I had to pay Tmobile extra $150 < I still dont know if it was my fault or Tmobile...basically I used Wifi-calling in France to call USA and somehow all my calls were charged roaming fees (And I do know how to use Wifi-calling)
I hate Tmobile reps, their lies, and their new stupid automatic answering service
HTCMario said:
good price.
i have been with TMo for over 12 years. they didn't want to give me a full early upgrade (I had 3 months left). I told them that I was ready to cancel and move to AT&T. She forwarded me to customer care and they worked out a price on the HTC One S. I'm not too thrilled with it, but it's not too bad.
$249+activation+tax+shipping = $290. That's what they wanted. I told them that Walmart had it for $198. WTH. They applied a $100 credit and now the total is $190. With the $50 rebate, comes out to $140.
Still TMo could have done better. I have two lines and a data plan. Was hoping TMo would take customer loyalty into consideration even more. Oh well, I am ready to jump ship next time. screw loyalty.
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I kinda of disagree with you here. You signed a 2yr contract, and despite being a longtime customer, you're fully aware you're not due for an upgrade. As such, they SHOULDNT offer you a full upgrade. However, they typically will offer you a discounted upgrade. So you were ready to cancel and pay an Early Termination Fee? I don't see how you're upset, since they were nice enough to offer you something. The other carriers would've told you to pay full price or hit the road with the ETF.
It sounds like you're not having a case of "screw loyalty", but instead, "screw signing 2 year contracts". Were you really surprised at the result?
I see people arguing about contractual obligations and how the carrier can screw you over, but what about YOUR obligation to follow the terms and the period length?
nickmv said:
I kinda of disagree with you here. You signed a 2yr contract, and despite being a longtime customer, you're fully aware you're not due for an upgrade. As such, they SHOULDNT offer you a full upgrade. However, they typically will offer you a discounted upgrade. So you were ready to cancel and pay an Early Termination Fee? I don't see how you're upset, since they were nice enough to offer you something. The other carriers would've told you to pay full price or hit the road with the ETF.
It sounds like you're not having a case of "screw loyalty", but instead, "screw signing 2 year contracts". Were you really surprised at the result?
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can i piss and moan without having logic thrown at me?
HTCMario said:
can i piss and moan without having logic thrown at me?
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Hey, it's better than the guy below your post who couldn't wait TEN days. Yes, 10 days. Let's count them: 1,2,3,4,5,6,7,8,9.....TEN, bingo eligible for upgrade. Jeez
nickmv said:
Hey, it's better than the guy below your post who couldn't wait TEN days. Yes, 10 days. Let's count them: 1,2,3,4,5,6,7,8,9.....TEN, bingo eligible for upgrade. Jeez
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Click to collapse
I should be more clear, I WAS eligible for an upgrade. When I got $80 account credit few days ago, rep noted on my account that I will be eligible for full discount upgrade on 25th instead of May 5th.
One of the reps from retensions then lied to me that I was not, and he doesnt see it noted on my account, rep before that said that I do have a full discount. In total I made 4 calls and got 4 different results (1 rep just had no idea what to do and transferred my call to some private voice mail)
I just renewed my contract with a grandfathered plan and Corp discount. I was able to get 3 phones, all HTC One S for a total of $200. They basically offered the phones for $199 each with no rebates, then offered initially a $250 total discount which I was able to get them to add another $150 discount. So it's $600 for the 3 phones - $400 credit. The credit shows up already on my account.
I thought about waiting for the S3 but I liked the One S in stores.
Now I am thinking of using the trade-in offer to send a couple of old phones. I am not sure if I am still eligible or not.
The upgrade, activation and shipping fees were waived. I had the $20 preferred android plan on one line. It is supposed to be ulimited but in relaity it has a "soft" limit of 5 GB.
My other 2 lines had the $5 web2go data plan offered by retention 2 years ago and it worked great with iPhones. The 2 lines were switched to the same $20 5GB plan.
Just a note, I called retention twice . My first offer was to pay $350 for 3 phones which I didn't accept and the second time the CSR was more willing to get a better deal and upped the credit.
I also got $10 off my monthly plan for 24 months.
Can't complain.
here's T-Mobile's link to get $100 trade-in for any smartphone or $200 for any iphone.
mytradeins dot com
Not bad. I pulled off something very similar last year to get the G2x on full upgrade pricing despite being only a year into my contract, using the AT&T merger and a threat to move to Sprint as bargaining chips. Got that, and got the One S for full upgrade pricing this year by helping them get some conquest customers from Verizon.
I just got my One S today and came from an SGS2 on T-Mo, all I have to say is wow. Everything about the phone is wonderful. What a well crafted piece of tech. Love this phone. Sense 4.0 is so much nicer than TWiz. My 2 cents.
Does this really work?
dangabob13 said:
So I called up T-Mobile yesterday(day the One S was released) and immediately asked for the Retention department. I was forwarded over and spoke to a sweet young woman. I explained that I was still on contract for a few months but I was thinking of canceling. I explained that I have no service the moment I walk into my apartment and randomly where I sit at work. Which is true but I went on to say that I've been using WiFi calling successfully. Although, having to resort to that is frustrating.
I told her I was offered a free phone(Samsung Galaxy Nexus), no activation fee, and $35 less in charges per month if I were to switch to a work plan with Sprint(That last part being a fabrication). She quickly responded that she could offer me a better deal. I could tell that while I was explaining the situation, she was looking through my account and saw that I have been a customer of T-Mobile for just about 7 years. She took a moment to gather approval.
She came back on the line to ask which phone I wanted. I humbly spoke of the One S and she puts me on hold again. She comes back to offer me a lower rate plan than what I pay now, with a higher data limit. She continues to say that the cost of the phone for me would be close to $300 but she had applied a $250 credit on the account so that I will only have to pay $29.18. She even applied that charge to next months bill, and if that wasn't enough, she backdated the rate plan to save me just about that amount on this months bill. So I'm basically getting the HTC One S for mere dollars added to my next months bill.
So essentially, this is just another example of how far T-Mobile will go to satisfy their loyal customers and is further proof that they deserve all those J.D. Power & Associates awards for excellence in customer service.
Android Enthusiast first, T-Mobile Spokesperson second,
Click to expand...
Click to collapse
Did the same thing a week ago to get my amaze for free. Gave me a 250 dollar credit on my bill. Im on value plan so 200 took care of the phone and taxes down payment, and the other 50 went towards my next month bill. I have a 27 dollar bill next month. I didnt even say I was leaving. I just said I wanted a new phone. She said I have been a customer for 5 years and she would be glad to help me out.
So now I have the amaze. Had a problem with my first one, and I am still in buyers remorse, so there sending me another one tomorrow. Now I have 20 more days to mess with these phone and if I dont like it, all I need to do is pay 50 bux and they will send me the S.
Win Win
This is interesting. I may call them tomorrow because I am eligible to upgrade my line as a part of my family plan. ATT also offers employees of my company a 20% discount on monthly plan. We have 4 lines on our tmobile family plan... 2 are not under contract, 1 is under contract until the 29th, and the other is under contract until September. Maybe I can argue with ATT tomorrow that two are still under contract, but we will pay the disconnect fees (really just one after this weekend) and see what kind of deal they can offer on 4 phones (2 htc one x, sgs2, and a stupid free phone), and then call tmobile to work something out.
I think the ideal situation would be ATT offers me a plan and the phones with a price, and I present it to tmobile as a deal, and receive free phone upgrades for each line. This is farfetched, but if they want to keep our service, what else could they do?
Sent from my HTC Desire Z using XDA
ITALIANNYC said:
Did the same thing a week ago to get my amaze for free. Gave me a 250 dollar credit on my bill. Im on value plan so 200 took care of the phone and taxes down payment, and the other 50 went towards my next month bill. I have a 27 dollar bill next month. I didnt even say I was leaving. I just said I wanted a new phone. She said I have been a customer for 5 years and she would be glad to help me out.
So now I have the amaze. Had a problem with my first one, and I am still in buyers remorse, so there sending me another one tomorrow. Now I have 20 more days to mess with these phone and if I dont like it, all I need to do is pay 50 bux and they will send me the S.
Win Win
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Click to collapse
What a delay...you are clearly going to get the One S ...stop wasting time.........jeez. So when you call back on the 19th day and "decided" to go with the one S and the $50 doesnt apply you'll come back and bash t-mobile.............and to clarify. Its consumer to business...the.reps.discretion is.what makes.us.happy or dissatisfied.not."The Company"
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
bipoler said:
What a delay...you are clearly going to get the One S ...stop wasting time.........jeez. So when you call back on the 19th day and "decided" to go with the one S and the $50 doesnt apply you'll come back and bash t-mobile.............and to clarify. Its consumer to business...the.reps.discretion is.what makes.us.happy or dissatisfied.not."The Company"
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Click to collapse
Of course the 50 applies. I had a credit of 250 posted to the account and 200 of it went towards the down payment of the amaze ( 149.99, 49.99 tax ). The other 50 went towards next month bill. For me to get the ONE s, I need to pay an extra 50 because the Down payment for the ONE s is 199.99, not 149.99. I been with T-Mobile for 5 years and just signed a new 2 year contract. I dont have any reason to bash them.
Is this Tmobile USA? If so, how did you get passed the automatic menu to a customer retention rep?
Sent from my HTC_Amaze_4G using XDA
I was also able to get enough credits to get the one s for free since they said I'm a valued customer for 5yrs
Just tried this and TMobile says that I'm on value plan so no discounts at all! I have to pay $599 retail price.
So much for being a "valued" customer for 7 years.
Sent from my HTC_Amaze_4G using XDA