Related
I've been unable to get the forwarding code to work (even tried individually editing the call forwarding settings in the menu), and it says that out doesn't work with "prepaid" plans. I don't think that FlexPay counts as prepaid, though.
Sent from my Nexus S using Tapatalk
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
irishrally said:
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
Click to expand...
Click to collapse
Thanks for the info. I guess I'll have to wait six months then switch over. Did you have any problems changing over?
Sent from my Nexus S using Tapatalk
No problems except finding competent T-Mobile employee that knew how do this fairly rare task.
I'd call T-Mobile just to make sure the 6 month rule is still valid.
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
krohnjw said:
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
I was suckered into FlexPay once, and I literally had to cancel the account to move to a postpaid account. On the second account, I was nearly forcibly sold a flexpay account again; the phone rep. literally denied knowledge of any non-contract postpaid accounts. It took another call (on a Saturday, no less) to move to a "regular" postpaid account.
TheBiles said:
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
Click to expand...
Click to collapse
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
URPREY said:
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
Click to expand...
Click to collapse
I have Even More Plus, and it works fine for me.
unremarked said:
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
Click to expand...
Click to collapse
Awesome! Thanks for the info! I've got automatic payments set up, so it would be tough for me to miss one!
Sent from my Nexus S using Tapatalk
I'm a T-Mobile employee so I figured I can shed some light on this situation. Yes, the 6 month on-time payment policy is still in effect. In fact, they just starting that policy not too long ago. When T-Mobile runs credit, it is NOT a hard pull and doesn't effect your credit like your applying for a mortgage or a car loan. We also don't see an exact credit score either. It actually goes by credit class. From what I was told by tech support about Google Voice and call forwarding, FlexPay does not have call forwarding as a feature which is one of the reasons why Google voicemail doesn't work with FlexPay plans. A far as the conversion from FlexPay to Postpaid, it's a good idea to have automatic scheduled payments taken out of a credit or debit account just to make sure the payments are on time and to avoid paying the 4.99 Control Charge.
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Click to expand...
Click to collapse
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
^ Truth. When I had my Nexus One, I was on the FlexPay plans and the support was pretty terrible. But once I went postpaid with my G2 and MT4G, support was vastly improved aside from this one jerk who tried to convince me that my last eventually returned MT4G had received it's update while in it's box, while unpowered, and that Android 2.2 was the latest version.
Once I got past him and talking with an actual phone tech about my issue, I was very impressed with her knowledge/skills/customer service. I wish I had written down her name, because I'd pay extra/wait on hold forevers just to talk with someone who knows her stuff again. She even threw in a $10 account credit just because. Heh.
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
Click to expand...
Click to collapse
This was extremely helpful, and exactly what I did. Thanks!
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
Thanks, I'm happy to hear that!
drew_grant said:
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
Click to expand...
Click to collapse
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Amin Sabet said:
Thanks, I'm happy to hear that!
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Click to expand...
Click to collapse
Flex Pay is a HUGE hassle. It's all systematic and if one thing goes wrong it can mess everything up for the customer and for T-Mobile. As a technicality, I don't expect many people to know about the call forwarding thing on Flex Pay because it's hardly ever used except in the case of GV. The only way I found out about it was last year and it was for on a Sidekick. But like I said, if you can qualify for a Postpaid account, go for postpaid. There's no 4.99 control charge, and you don't have to pay everything up front as far as changes in plans and features goes...and last but no least, the CS is WAY better . Also when they run credit, it's a soft pull that won't damage your credit unless you go to every single wireless carrier around and have them run your credit; THAT will affect it negatively.
URPREY said:
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Click to expand...
Click to collapse
Hey man, if you want your old number back, it is possible. I'd call the store you went to or just go up there and have the rep request your old number back. It migrates over in 36 hours or so. But yeah, it's totally possible if you would like it back.
With the Arrive coming out on Sprint soon, and the Trophy coming to Verizon, allegedly on the 24th, I'm wondering if it will be possible to get an Arrive to work on Verizon? Verizon's coverage in my area is far better than Sprint's, but I don't want the bottom of the barrel WP7 device, as I've heard the Trophy called. I have used the Mogul, the Touch Pro, and now the Touch Pro 2, and really like having that slide-out keyboard.
Any idea if getting Arrive to work on Verizon, or am I doomed to deal with Trophy?
Thanks,
Rich
No idea. The only WP7 device I've heard of for Verizon is the Trophy, like you stated.
You can get the Arrive on Sprint and roam on Verizon!
I am hoping that a few more WP7 devices are announced for both carriers at CTIA (March 22-24).
Musicman247 said:
No idea. The only WP7 device I've heard of for Verizon is the Trophy, like you stated.
You can get the Arrive on Sprint and roam on Verizon!
I am hoping that a few more WP7 devices are announced for both carriers at CTIA (March 22-24).
Click to expand...
Click to collapse
truth...
Sprint has agreements with Verizon, when you roam on Sprint it is through Verizon's network and there is no extra charge.
You could get on the Sprint Everything Plus Data plan for $59.99, and pay another $10 for the premium data plan, and pay $69.99 for a new HTC Arrive.
Really.... :/
I had a Sprint Mogul when I moved to GA two years ago. The reception was PATHETIC. You used to see the commercials where someone would say something then drop the call, and it was totally awkward? Well, that happened to me. I was talking to a dear friend, and said, "I love you, Patty", and the call dropped, and I WOULD have continued, "you're one of the dearest friends I have." Of course she didn't hear the last part. I drove up and down the road desperately seeking a bar. JUST ONE BAR! I switched to Verizon and that problem went away.
So, I guess the question I have now is whether the switch to CDMA on Sprint is that recent? I wasn't aware that I could use a Sprint phone on a Verizon network, and due to my past experience I didn't check. If the answer is yes, then I believe I will be cancelling my Verizon contract when the Arrive arrives!
Hmmm... Only issue is that my VZW plan is unlimited data - TRULY unlimited - because I had it on an employee plan when I got it (and I'm not an employee of that company anymore). Is Sprint's plan TRULY unlimited?
hopmedic said:
Really.... :/
I had a Sprint Mogul when I moved to GA two years ago. The reception was PATHETIC. You used to see the commercials where someone would say something then drop the call, and it was totally awkward? Well, that happened to me. I was talking to a dear friend, and said, "I love you, Patty", and the call dropped, and I WOULD have continued, "you're one of the dearest friends I have." Of course she didn't hear the last part. I drove up and down the road desperately seeking a bar. JUST ONE BAR! I switched to Verizon and that problem went away.
So, I guess the question I have now is whether the switch to CDMA on Sprint is that recent? I wasn't aware that I could use a Sprint phone on a Verizon network, and due to my past experience I didn't check. If the answer is yes, then I believe I will be cancelling my Verizon contract when the Arrive arrives!
Hmmm... Only issue is that my VZW plan is unlimited data - TRULY unlimited - because I had it on an employee plan when I got it (and I'm not an employee of that company anymore). Is Sprint's plan TRULY unlimited?
Click to expand...
Click to collapse
Sprint unlimited really is unlimited, but if you read the fine print they reserve the right to terminate you if you get retarded on it, just like any other carrier. Check with a local Sprint store about the coverage/roaming issue. Most plans on Sprint now include free roaming nationwide, and I can't think of what other major carrier in the US has CDMA other than Verizon.
Don't! sign up for a plan through the store, you need to do it online through the Everythign Plus referral, and get the plan for $10 less than doing it in store. So you can bet a HTC Arrive and pay $59.99+$10 premium data = $69.99 for 500 anytime minutes to landlines, and unlimited any mobile any time, unlimited data, pictures, text, nights starting at 7pm, etc. etc. etc.
http://www.sprint.com/everythingplus
You will need a Sprint employee email address/pin. This is where Russ McGuire comes into play, he is Vice President of Strategy for Sprint. On his blog he invites everyone for the sprint offer.
http://mcguireslaw.com/
(under about on the right hand side he has his email address and pin for everyone to use freely/Legitimately)
Addendum: their fine print says they can terminate/stop service if you use too much data outside their network etc, so the roaming thing would apply here. Wouldn't hurt to check out if their coverage has improved in your area.
Very interesting - thanks so much for the info! I guess now I'm tossing up the pros and cons of going with that or going through wirefly and getting the phone for $50 - especially since my wife will get an arrive if it is $50, but she wont' get it if we have to pay $200 (after rebate). I'm looking at it like this:
From Wirefly:
2 phones $100
monthly rate $149
From Sprint:
1 phone $200 (plus whatever phone my wife ends up getting)
monthly rate $129
So, for $20 a month over 2 years, I would save a total of $480. At a $150 savings for each Arrive buying through wirefly, that takes the comparable savings down to 180. Given that my wife won't get an Arrive if we have to pay full price now (since we'll also have to pay early term fee for our current Verizon contract), She would probably go with a free phone, and I'd save more money, but she wouldn't have WP7 (which I want her to have).
You've given me much food for thought. Right now I'd say we're probably going to end up going with Wirefly, but I'm going to sit on the decision for a couple days to decide. Thank you.
hopmedic said:
Very interesting - thanks so much for the info! I guess now I'm tossing up the pros and cons of going with that or going through wirefly and getting the phone for $50 - especially since my wife will get an arrive if it is $50, but she wont' get it if we have to pay $200 (after rebate). I'm looking at it like this:
From Wirefly:
2 phones $100
monthly rate $149
From Sprint:
1 phone $200 (plus whatever phone my wife ends up getting)
monthly rate $129
So, for $20 a month over 2 years, I would save a total of $480. At a $150 savings for each Arrive buying through wirefly, that takes the comparable savings down to 180. Given that my wife won't get an Arrive if we have to pay full price now (since we'll also have to pay early term fee for our current Verizon contract), She would probably go with a free phone, and I'd save more money, but she wouldn't have WP7 (which I want her to have).
You've given me much food for thought. Right now I'd say we're probably going to end up going with Wirefly, but I'm going to sit on the decision for a couple days to decide. Thank you.
Click to expand...
Click to collapse
Let me further add to your thoughts, wirefly still may not be the best option.
If you sign up with Sprint and port your current number over to them from another carrier they will give you $125 credit for each smartphone.
http://www.sprint.com/landings/portcredit/
sprint said:
Move your number to Sprint. Get $125.For a limited time only, activate a new Sprint smartphone and save.Just bring your number from another carrier to Sprint and activate a smartphone, like the Samsung Epic™ 4G, on a new line and we'll give you a $125 service credit. Not ready for a smartphone? We'll give you a $50 service credit when you port your number from another carrier and activate one of our other fabulous phones. Either way, you win.
$125 service credit per line for each smartphone
$50 service credit per line for other phones
How to get your service credit:
Find the perfect phone. Shop online now.
Transfer your eligible number to Sprint by 4/16/2011. Doing this online is easy – we'll ask you for your number when you checkout.
Within 72 hours of activating your phone and transferring your number from another carrier, register for the credit.
That's it! You can expect to see your service credit as a lump sum within the adjustment section of your invoice. The service credit will show up on the first or second invoice after you have been a Sprint customer for 60 days. It will be labeled as "Valued Customer Service Credit."
Visit this page if you have any questions about the status of your service credit and select “Where’s my credit?” Remember, the credit will not appear on your invoice until at least 60 days after activation.
Requires two-year Agreement.
This offer is available online, via Telesales and in participating Sprint Stores. Purchases from other retailers are not eligible for this credit.
Offer ends 4/16/2011. Available for consumer and individual-liable lines only. Requires port in from an active wireless line and mobile number that comes through the port process. Request for service credit must be made at www.sprint.com/switchoffer within 72 hours from the port in activation date or credit will be declined. New line must remain active with Sprint for 61 days to receive service credit. Smartphones are Blackberry, Android, Windows Mobile, Palm and Instinct Family of devices. All other phones are considered feature phones. Smartphones require activation on an Everything Plan with data with Premium Data add-on charge. Upgrades, replacements, and ports made between Sprint entities or providers associated with Sprint are excluded (i.e. Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance). Offers not available in all markets/retail locations. Other restrictions apply.
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Sooooo $400 for 2 Arrive's, minus $250 - $150 for 2.
Hope this further helps you.
Wow.... That's awesome.... Now I'm going to have to look and see if I can combine the everything plus with the port credit, and double check to make sure we can receive two $100 rebates if we buy two phones. Thanks!
hopmedic said:
Wow.... That's awesome.... Now I'm going to have to look and see if I can combine the everything plus with the port credit, and double check to make sure we can receive two $100 rebates if we buy two phones. Thanks!
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Click to collapse
The port credit information was posted on the Everything Plus referral page after you logged in with the email and pin number. And the $100 refund credit is definately per phone regardless of how many you purchase.
The only thing you need to make sure of is that Sprint services your area well.
Hope I was able to help you save some money no matter what you decide, let me know what you finally end up doing. I am picking up 2 Arrives on Sunday (for wife and I).
Credit Union Discounts
For those who go/have gone through wirefly for the 50 dollar deal (which I did), since we can't sign up for the Referral Program, the next best option to still get 10% knocked off your bill is to get a discount through any affiliated credit union (of which, there are TONS). Long-term, for 1 phone, Getting the port credit and Referral discount probably works out better, but I couldn't justify spending 300 up front for the phone, waiting x number of weeks for the rebate etc..
cusaver dot com
you can always....swap esns if your willing to get your hands dirty *cough* It works great *cough*
Halabeaster, I've never put a non-standard rom on a phone, but if it's safe, I'm willing to try. For the moment, I'm on Sprint, but not sure I'm happy with the coverage... Got 3 1/2 weeks left or so to decide. I am a developer, but not very experienced. How difficult is it?
cyclical said:
Sprint unlimited really is unlimited, but if you read the fine print they reserve the right to terminate you if you get retarded on it, just like any other carrier. Check with a local Sprint store about the coverage/roaming issue. Most plans on Sprint now include free roaming nationwide, and I can't think of what other major carrier in the US has CDMA other than Verizon.
Don't! sign up for a plan through the store, you need to do it online through the Everythign Plus referral, and get the plan for $10 less than doing it in store. So you can bet a HTC Arrive and pay $59.99+$10 premium data = $69.99 for 500 anytime minutes to landlines, and unlimited any mobile any time, unlimited data, pictures, text, nights starting at 7pm, etc. etc. etc.
You will need a Sprint employee email address/pin. This is where Russ McGuire comes into play, he is Vice President of Strategy for Sprint. On his blog he invites everyone for the sprint offer.
(under about on the right hand side he has his email address and pin for everyone to use freely/Legitimately)
Addendum: their fine print says they can terminate/stop service if you use too much data outside their network etc, so the roaming thing would apply here. Wouldn't hurt to check out if their coverage has improved in your area.
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Question, can you jump on this if you're an existing customer?
I just got my HTC Arrive on the Verizon Wireless network via Page Plus Cellular thanks to this post:
http://forum.xda-developers.com/showpost.php?p=13205205&postcount=9
I replaced my well used Touch Pro 2 with an Arrive because I was waiting for Windows Phone 7 and Netflix capabilty. I'm not a heavy phone data user because I have Wi-Fi everywhere I go.
So far I was able to get the talk and text working for my unlimited plan but haven't hammered out the rest of the data settings. Might have to wait for a Verizon Trophy to come out so that I can try to mirror the settings. This method is technically on Verizon so 95% of the service is the same at a much better price. I need mainly lots and lots of Talk/Text with NO data plan fees.
I actually bought my 2 phones from Amazon Wireless. Both were upgrades for non-primary lines on a family plan (Everything Data 3000) and AW had the best deal on the devices I could find anywhere, $150. The deal got even better now though, $99 for upgraders and free for new users.
dtrush said:
I just got my HTC Arrive on the Verizon Wireless network via Page Plus Cellular thanks to this post:
http://forum.xda-developers.com/showpost.php?p=13205205&postcount=9
I replaced my well used Touch Pro 2 with an Arrive because I was waiting for Windows Phone 7 and Netflix capabilty. I'm not a heavy phone data user because I have Wi-Fi everywhere I go.
So far I was able to get the talk and text working for my unlimited plan but haven't hammered out the rest of the data settings. Might have to wait for a Verizon Trophy to come out so that I can try to mirror the settings. This method is technically on Verizon so 95% of the service is the same at a much better price. I need mainly lots and lots of Talk/Text with NO data plan fees.
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What does or does not work? Do apps go to your bill?
No one else has made progress with the Arrive on Verizon. I was looking for a replacement for my TP2, and I really do not want to change carriers.
T-Mobile.com Manage Your Account Support
Important Notice about Domestic Data Use While Off the T-Mobile Network
Beginning on April 5, 2012 there will be a limit on the amount of data that can be used while a T-Mobile customer's device is connected to another provider's network ("off network" or "domestic romaing"). Customers that are domestically roaming will receive free text message usage alerts for data. If the roaming data limit is exceeded for a Rate Plan, then data service will be suspended from off-network roaming until the start of the next bill cycle or a qualifying change is made to the Rate Plan. This will not impact: (1) voice usage, and (2) data usage on the T-Mobile network.
To determine domestic roaming areas, see the T-Mobile data coverage map by visiting www.T-Mobile.com/Coverage. The domestic roaming data allowance for each Rate Plan is outlined in the chart below. To use this chart, review the Current Rate Plan Full Speed Data Allotment column to identify the megabytes (MB) or gigabytes (GB) included in your Rate Plan, and then see the domestic roaming data usage limit that applies on the right. The megabytes of gigabytes for a Rate Plan can often be found by reviewing the Available Service section on page 1 of the bill (ex: Classic Simple 200MB Data Promo) or by dialing #WEB# send from your mobile phone.
Current Rate Plan Full Speed Data Allotment New Domestic Off Network (Romaing) Data Limit
1MB to 199MB 5MB
200MB to 1.99GB 10MB
2GB to 4.99GB 50MB
5GB to 9.99GB 100MB
10GB and above 200MB
Mobile Web Pay Per Use 10MB
Off-network data use may occur even when you are within the T-Mobile coverage area. See T-Mobile.com for directions on how to update device settings to avoid domestic roaming and for more information about this notice. Review Sections 3-5 of T-Mobile's Terms and Conditions available at T-Mobile.com for information on your rights (which may include early service cancellation) as a T-Mobile customer. Please retain a copy of this notice for your records. © 2012 T-Mobile USA, Inc.
©2002-2012 T-Mobile USA, Inc. | Terms of Use | Terms & Conditions | Return Policy | Privacy Policy
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
Blue6IX said:
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
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All you have to do is basically make them aware you know its breech of contract and tell them to let you off contract etf free because of that
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
Blue6IX said:
I just got this email.
I do not accept the terms of this change to my contract.
I will be voicing my problem with this with t-mobile on monday morning.
I enrolled in this plan with them specifically for data and do not use voice or text, and am frequently out of t-mobile tower range.
This is a breach of contract and I expect I will need to talk to a lawyer, looks like my contract with them for service has been voided. I have no doubt that they will try to charge me a termination fee, and I also have no doubt I will see them in court.
Lets hope it doesn't come to that.
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let us know what happens im sure i will be calling after you do on Monday, oh id use a call recorder app just to be on the safe side for your end you never know when you might need part of the conversation you have with one of them.......hey they do it to us why not reverse it on them. It just seems like they just keep making their loyal customers want to leave from all these sneaky moves. somebody does not know how to operate a company very well
strapped365 said:
All you have to do is basically make them aware you know its breech of contract and tell them to let you off contract etf free because of that
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
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Yea, that's basically what I assume will happen - I was sold on it because of mobile data off-tower advantages.
Sent from my Bulletproof_Doubleshot using xda premium
any news on this? Anyone call ?
Sent from my HTC myTouch_4G_Slide using Tapatalk
I just woke up a little bit ago, and by the time I get my head about me it'll be too late to call today.
I have work at 7 a.m. tomorrow, so if I get done early enough i'll call then. I wok day and night shifts so sometimes it's hard for me to be available during business hours.
Customer care is open 24/7. I don't understand how it is ever to late to call.
I would love to get out of contract ETF free, I want to move to AT&T, that Galaxy Note is amazing, but AT&T sucks on stale nutsack.
I tried to cancel three times. No luck
Sent from my myTouch_4G_Slide using XDA App
sabeard said:
Customer care is open 24/7. I don't understand how it is ever to late to call.
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I have a half dozen issues to take up in the call beyond this, so I just figured i'd have to call during normal business hours to be able to interact with billing and retentions during the course of the call - wasn't aware they were available around the clock as i've tried before off-hours and was unable to get my issues resolved.
I definitely have to get this all resolved before this billing cycle is up because t-mo is trying to fleece me pretty good and i'm not impressed at all.
Any update on this?
Sent from my HTC myTouch_4G_Slide using xda premium
Can someone ex plane this in laymans terms please.
Sent from my SGH-T989 using xda premium
Madblaster6 said:
Can someone ex plane this in laymans terms please.
Sent from my SGH-T989 using xda premium
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Basically tmobile is changing how much data you are allowed to use while roaming. More like decrease it by cutting you off once you reach your limit. The amount you get depends on your current data plan. People are arguing that this is a breach of contract and are trying to get out of their contract ETF free so they can move to a provider who basically have better coverage which would mean no roaming data. Tmobile is playing hardball and letting some people out but not others based on past roaming behavior. Basically the new plan ducks
Sent from my myTouch_4G_Slide using XDA
smockonallama said:
Off-network data use may occur even when you are within the T-Mobile coverage area.
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How is this even possible. If you are in the tmobile coverage area...wouldn't you be connected to tmobile? Are they saying "oh sorry, the device you have (that we sold you) didn't pick up our signal, and it thought it was roaming, so pay us money for all the data you used."
Really!?
liht said:
How is this even possible. If you are in the tmobile coverage area...wouldn't you be connected to tmobile? Are they saying "oh sorry, the device you have (that we sold you) didn't pick up our signal, and it thought it was roaming, so pay us money for all the data you used."
Really!?
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UPDATE: Today - 15 March 2012 - at 1:27 I phoned T-Mobile {611} to talk about this new "Domestic Data Roaming" Plan and explained to them that I have been w/ T-Mobile for 12 years but that I am not happy that they have changed the existing plan and would like to opt out of the contract w/ out paying an ETF {Early Termination Fee} and this is what I was told:
"This plan will only affect 1% of T-Mobile customers. Through extensive research it was determined that YOU are not in that 1% and therefor you will not be effected at all."
I spoke w/ two different people - one just a regular customer service rep and secondly a lady w/ the T-Mobile Customer Loyalty Center. Both were nice, but both told me, essentially, the same thing.
My comeback to them was that they have only viewed past data usage and are not taking into account FUTURE data usage and explained that this summer I will be doing a lot of traveling, which I am, as I will be seeing several shows of Roger Waters - The Wall Live, and I feel that this may affect me at that time.
To them, this did not matter. I asked when my "30-day window" would close as in their own Term & Conditions, rule 6, it states:
6. Our Rights to Make Changes. This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS' NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.
The lady told me - and I quote - "There is no 30-day window for you since this plan will not have any effect on your account."
So, to summarize, they are claiming that 1% - I was even told twice that it's actually LESS than 1% - of their customer's will be affected by this new "Data Usage Change" and that they claim that they only looked at past data usage and did not take into account future usage and since I don't fall into that 1% or less category, I have NO RIGHT TO TERMINATE EARLY W/ OUT PAYING A PENALTY.
I thought I would share this as - to me - this seems like a load of horse crap. They have a contract that I agreed to - they are changing the contract and are changing it based on PAST DATA USAGE w/ NO consideration of future usage and also are adamant that I have no window to vacate the current contract.
Sorry for the lengthy response, but I feel this will be useful to some - or all - of you, and I am also curious about how they can "get away" w/ this crap of saying "since it doesn't affect you based on your past, there is nothing you can do to void the contract in the future."
Thanks for reading, I welcome any and all input.
PS: I know that this is in the My Touch 4G Slide forum and I have a Galaxy S-II, but when I Googled this "contract" stuff, this is what came up. If a MOD feels this should be moved, feel free to do so. I don't believe that a difference in phones will matter when it comes to "contracts" so I went ahead and posted it here. Forgive me if I have made an error.
InTheFlesh? said:
their own Term & Conditions, rule 6, it states:
6. Our Rights to Make Changes. This provision, which describes how changes may be made to your Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each month for voice, data and messaging, which does not include overage, pay-per-use or optional services (such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS' NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY), AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.
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This right here is pretty much why contracts suck. You are stuck with what they give you and can't make your own contract.
That is what they told me too. BS if you ask me.
Sent from my myTouch_4G_Slide using XDA
The 2 magical words to get a rep to actually listen to you are SUE and BBB. Just state to them that you spoke with your lawer and that there is with no doubt a breach of contract, and if they don't sucomb and cancel without etf that you WILL press charges and sue. Believe me I've worked overseas for sprint customer service, and the only way we were allowed to get off our asses and escalate the call to our supervisers and/or managers is by hearing those 2 words, especially anything that had to do with courtrooms...
Sent from my HTC myTouch_4G_Slide using Tapatalk
I used BBB and Ftc threat. I actually did file a complaint on the FTC website. Didn't seem to matter to the rep.
Sent from my myTouch_4G_Slide using XDA
I had at&t for almost year and half now, and the service that I've had was just awful.
I will never recommend for this crap for anyone.
so heres my question, is there anyway i can cancel without paying penalties?
we do not get any reception at house, and I talked to the customer service and they told me its prob my house. something is interfering with signals since there are more than few towers around my house
i believed them for a long time, but yesterday i found out even outside(20feets away from the house) atnt phones did not get any signal while my friends verizon was getting full signals. I already took photos of that and Im thinking about showing this to our house community since at&t is the only DSL service that we got in the area.
anyway so i called them back recently and told them its not only working inside but also outside. now service Representative is telling me that they do not guaranteed inside or outside signals.
Does anyone have any clues to stop this madness?
I am happy with my cappy, but not with the service that comes with this amazing phone.
jindorwas said:
I had at&t for almost year and half now, and the service that I've had was just awful.
I will never recommend for this crap for anyone.
so heres my question, is there anyway i can cancel without paying penalties?
we do not get any reception at house, and I talked to the customer service and they told me its prob my house. something is interfering with signals since there are more than few towers around my house
i believed them for a long time, but yesterday i found out even outside(20feets away from the house) atnt phones did not get any signal while my friends verizon was getting full signals. I already took photos of that and Im thinking about showing this to our house community since at&t is the only DSL service that we got in the area.
anyway so i called them back recently and told them its not only working inside but also outside. now service Representative is telling me that they do not guaranteed inside or outside signals.
Does anyone have any clues to stop this madness?
I am happy with my cappy, but not with the service that comes with this amazing phone.
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Click to collapse
Why has it taken you a year and a half to figure out that you don't get cell service at your house or in your yard???
Unless I'm completely off base, I believe that as part of your agreement with AT&T, they say that they will provide cellular phone service in exchange for a monthly fee from you. As it appears that they are not holding up their end of the bargain, I would suggest calling back (being polite, but firm) and explaining your situation and dissatisfaction with what is happening. If one call doesn't fix it, call again later. I've had experiences where different reps will be more willing to help you than others.
Just remember to be nice - you want the person on the other end of the line to be on the same side as you are.
cbasse said:
Why has it taken you a year and a half to figure out that you don't get cell service at your house or in your yard???
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I didn't say it took an year and a half to figure out I have ****ty service. I found out as soon as I got it, but they will tell me that they can't do **** about it ever since i called them.
In fact, they do have "notes" to verify that I called them at least 10 times for bad signal but not willing to solve the prob.
they did offer me a micro tower for a half price, but I have no faith left in at&t no more.
If you have had them for a year and a half why not wait out your contract instead of paying their fees? ATT like to get their money no matter what. I dont think there is a way to get away from them without paying the contract cancellation fee which is insane anymore.
customer reps
Before calling them - try local AT&T wireless shop. People there can quickly check their coverage map, or may be fix your phone etc.
Try to find different support phones. I've been in like situation. Try regional, local and main office phones. Try email support or facebook support. Always send the pictures, or fax them. And firmly ask for cancellation of service or Microcell unit.
Your best bet is find someone to take over your contract that's the simplest way to do so...
If you find yourself fighting fees, you can take it one of two ways IMO, keep arguing that it is a dead zone, and that they should update their coverage verification system. That could get you nothing, or a discount, or even all the ETF fees. But in order for that to happen you will have to escalate your call to a supervisor... nicely, don't agree to any terms a regular rep unless your satisfied. Keep in mind that you may not even get to speak with a supervisor directly but the rep should inform you if you do so. And this is counting on good customer service...
Sent from my SGH-I897 using XDA App
There is a way to get out of your Contract early . You need to go on the AT&Twebsiteand look at the map that shows the areas that they provide service and find a place that they do not cover, that is, somewhere they do not provide service. Find a town within that area of no coverage and t ell them you are moving there, you may have to provide a zip code and area code. They asked me for both and I told them both and said I only had a P.O. Box because the place was so rural there was no home delivery. They, AT&T, have to release you from the contract if you move to an area that they can no longer provide you with service. You will even get your deposit back if you had to put one down when you signed up. If there is any outstanding bill when you do this they will use your deposit to pay the balance due and send you a check for the remainder of the deposit. I did this exact thing a couple months ago with no problem. The hardest thing was finding a no service area that is habitable and believable that you want to live there.
Sent from my Samsung Galaxy S II. 4G SGH-T989 Hercules using XDA Premium
Well, the title says it all. I filed for divorce with Verizon and hooked up with T-Mobile. I feel like Verizon put the screws to me today and I didn't feel comfortable sending them another $176 per month for my bill. I was able to switch my Nexus 6 over to T-Mobile for $95 per month with unlimited talk, text and 4G LTE Data. I did it all on their website and saved the $20 sim card started kit fee by using the FREESIM promo code at checkout. The only money that came out of my pocket today was the $11.99 for overnight shipping g of my new sim card. To make a long story short about why I left Verizon, they double charged me for the month of May and I didn't know about it until today. I have had my bill on auto pay so I don't have to worry about it. One less thing to remember. Well, they double charged me and my banks fraud department stopped payment on the 2nd charge because it was two charges for the exact same amount. Verizon considered the stopped payment as insufficient funds and suspended my account this afternoon. Even though my next payment wasn't due until July 14th, Verizon told me I would have to make a $216 deposit to reinstate my service. Nope, sorry, I don't think so. I'm not doing that. I didn't double charge myself. I didn't authorize a second payment. I didn't create this issue. After talking to 7 people with Verizon Customer Care and Financial Services I was able to get nowhere fast. I decided to take my Nexus and my money somewhere else. T-Mobile, here we come.
Sent from my Nexus 6 using XDA-Developers mobile app
Well the only thing I like about Verizon is their phones are unlocked
Good for you!
I did the same last month after 8 years with them.
So far t mobile has been great.
I'm glad I'm taking my Nexus 6 with me. All I need is the sim card to show up on my doorstep.
Sent from my Nexus 6 using XDA-Developers mobile app
I haven't used T-Mobile since 2001. I was with them for 5 years. It was terrible in the Dallas area back then. Coverage was non-existent where I lived. Things are much better now.
Sent from my Nexus 6 using XDA-Developers mobile app
XxCyberHackerxX said:
Well the only thing I like about Verizon is their phones are unlocked
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[emoji12] Choke, gag, splutter..........
wtherrell said:
[emoji12] Choke, gag, splutter..........
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Sorry I couldn't resist! [emoji23]
Still on Verizon here. $100 unlimited data and text, and 1400 minutes of talk. T mobile and sprint beat that on price but not on service. Only have a few dead zones here and there. There is a little tiny town completely out in the middle of no where with 2000 people I sometimes go to and 4g LTE is rock solid there.
I hated to do it. I had only been with Verizon for a year. I own a trucking company and I am on the road all the time. Verizon was the only carrier I had LTE data with while driving from Elkhart, Indiana to Liberty Lake, Washington. I have to have service in case of equipment failure or emergencies. I also do most of my business on the interweb with load boards and brokers. Most of my loads are emailed to me and I do all my paperwork online too. I had been with Sprint from the time I left T-Mobile in 2001 but Sprints voice and data coverage is terrible on the main routes I take from the east coast to the west coast. There is a stretch of Interstate 80 from Grand Island, NE all the way to the Utah border where I had no data coverage except for Cheyenne, WY. I couldn't even make a call. If something ever went wrong I would have been in a tight spot. I still have the Sprint line to this day because of the unlimited data plan. I have two devices on the account and it only cost me $118 per month. As long as Sprint let's me have unlimited data at that price I will keep it.
Sent from my Nexus 6 using XDA-Developers mobile app
fast69mopar said:
I hated to do it. I had only been with Verizon for a year. I own a trucking company and I am on the road all the time. Verizon was the only carrier I had LTE data with while driving from Elkhart, Indiana to Liberty Lake, Washington. I have to have service in case of equipment failure or emergencies. I also do most of my business on the interweb with load boards and brokers. Most of my loads are emailed to me and I do all my paperwork online too. I had been with Sprint from the time I left T-Mobile in 2001 but Sprints voice and data coverage is terrible on the main routes I take from the east coast to the west coast. There is a stretch of Interstate 80 from Grand Island, NE all the way to the Utah border where I had no data coverage except for Cheyenne, WY. I couldn't even make a call. If something ever went wrong I would have been in a tight spot. I still have the Sprint line to this day because of the unlimited data plan. I have two devices on the account and it only cost me $118 per month. As long as Sprint let's me have unlimited data at that price I will keep it.
Sent from my Nexus 6 using XDA-Developers mobile app
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Sprint is improving all over the country...so hopefully you can ditch Verizon soon and move all of your back to Sprint soon.
Verizon and I are finished. My account is no longer active. I have a T-Mobile SIM card on the way. I paid the extra $12.98 to have it shipped overnight. Hopefully I placed the order early enough in the day for it to ship and arrive here tomorrow or Saturday morning. I need a phone to operate my business but I was so pissed off today at verizon that I will take a few days off from being on the road to wait for my new SIM card. Like I said earlier, I will never get rid of my Sprint account as long as I have data at the price I pay for it. When I signed up with Verizon in June 2015, Sprints coverage just wasn't enough for me. There were way too many miles of interstate that were dead zones. No voice service, text or data is a no-no for me on the road. My devices have to work at all times.
T-mobile coverage is terrible if you have to travel at all. Unfortunately nothing touches Verizon for network. That and my unlimited plan keep me as a customer
I divorced Verizon November of last year and I'm still 100% happy about it. Not only did it cut my bill by 2/3 everywhere I travel I've never had an issue with my phone. With all the perks T-Mobile offers like data stash I've managed to save up 16GB of data in the short time I've been with T-Mobile. VZW will send me "offers" to come back every month but they cant offer a plan like T-Mobile can.
I have already received 3 calls from Verizon asking why I left and what it would take to get me back. I told them there was nothing that could be done. They did something that I was unhappy with and that was all it took for me to start spending my money with another carrier. I signed up for unlimited data with 14GB hotspot for $95.00 per month. My Verizon bill was $176.00 per month for 15GB data. T-Mobile will be fine for me now that their coverage areas have expanded greatly in my area and the areas of the country that I travel in. I am looking forward to my new service with T-Mobile. I felt wronged by Verizon and I won't put up with it.
Divorced them a few months back. Went for Fi. Tmo and Sprint sucked, and I had to reconcile. There's no point in having service if my phone won't ring when my kids call me
Area is Northern NJ / NYC.
Good job... The best part is that they have been receiving some really bad press lately, rightly so. They've continue to screw their most loyal customers with absolutely no remorse. I left them after being there for 12 years for Straight Talk. See ya.
taPpEd fROM mY nExUs 6
Earlier today I received an email from T-Mobile saying that my account had been activated and showed the updated shipping date from my tracking number. Then it showed my phone number. Well, it's not the phone number I gave T-Mobile to transfer for my new service. From what it looks like Verizon didn't let T-Mobile have my current number so I could take it with me. Why did T-Mobile have to give me a new number? Was it really because Verizon wouldn't let me keep it or T-Mobile take it? Do you guys know if there are rules or regulations to be able to transfer your current number to a new carrier? I'm disappointed about it to. I just got that number a year ago this month when I switched to Verizon. I had the same number for 12 years until I switched to Verizon. I hate to start fresh with a new number. I am a business owner and it is a pain to give everyone a new number. There are businesses that may have my current number but I don't have theirs in return. I hate to lose customers just because they won't have my new number. Can anyone provide any insight or success stories about getting a number switched over?
Sent from my Nexus 6 using XDA-Developers mobile app
Baloney
ncwildcat said:
T-mobile coverage is terrible if you have to travel at all. Unfortunately nothing touches Verizon for network. That and my unlimited plan keep me as a customer
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We travel and Tmobile has been quite good
If you're a glutton for punishment$ stay with Verizon
Baloney
Lies:lie, invention, falsehood..
I guess everybody has their opinions. My coworkers with T-mobile have little to no service at work, where I use my phone the most. I have never dropped signs at work and actually have quite strong signal there. My Verizon plan is 195 for 3 lines of unlimited data, minutes, and text. I have a grandfathered alltel plan. I guess if I was starting over I would have to look at all available options, but as long as I can keep my current plan (which has been years and years now) I will