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Recorded a video which seemed to go fine. Tried to play it back and got nothing but a black screen. So, tried playing a YouTube vid. Same thing, just a black screen. Tried a Watch preview, black screen. Tried a Flash video in the browser, same deal. Reboot, try again, still black. ??????????
Figured I'd be doing a factory reset, formatting the SD, who knows?
So, shutdown, pull battery, pull and re-seat the SD a couple of times, reboot. Now video plays fine again in all of the above apps.
Just an FYI.
Edit: Last night I turned off the phone and charged it overnight. Tried playing video this morning and the problem is back. Nothing but a black screen in all video playback. Going to format the SD and see if that helps.
No one else has seen this?
Update: Formatted SD yesterday morning, since then video has played perfectly.
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10char
U played via the YouTube app or? Tried to play any other HD videos?
McT1980 said:
U played via the YouTube app or? Tried to play any other HD videos?
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Click to collapse
Tried playing a vid I recorded on the phone, as well as YouTube, Watch, and flash in the browser. All just show a black screen.
Yes, with three factory fresh T-Mobile phones and SIM cards.
I can't trace it to anything in particular, but I am not letting it update itself. I am NOT an Android or HTC expert. And once it happens, the video playback is trashed until I do a factory reset.
T-Mobile tech support said this is a KNOWN issue, they have many identical complaints, and the best they can offer is to wait for FW fix.
A factory reset will fix the issue with all playback sources I have tried, but I can't tie it down to what triggers it. Rumors include Flash Player other than what is stock, YouTube app, etc., as well as an obscure sound notification checkbox in settings.
You can't just "re-choose" or "confirm" your phone as the player either - that did not work for me. T-Mobile knows its an issue, for whatever comfort that gives you.
Interestingly, it never makes the camera malfunction for snapshots.
Tough call, since HD recording is a huge selling point of this phone. I have not tried to download a video to my computer to see if it plays. I can't assume it is corrupted since it may have been playing fine all along, but I probably should check.
Also, other media players can't seem to play it either in the phone, but I am no expert their on choices.
Savage1701 said:
Yes, with three factory fresh T-Mobile phones and SIM cards.
I can't trace it to anything in particular, but I am not letting it update itself. I am NOT an Android or HTC expert. And once it happens, the video playback is trashed until I do a factory reset.
T-Mobile tech support said this is a KNOWN issue, they have many identical complaints, and the best they can offer is to wait for FW fix.
A factory reset will fix the issue with all playback sources I have tried, but I can't tie it down to what triggers it. Rumors include Flash Player other than what is stock, YouTube app, etc., as well as an obscure sound notification checkbox in settings.
You can't just "re-choose" or "confirm" your phone as the player either - that did not work for me. T-Mobile knows its an issue, for whatever comfort that gives you.
Interestingly, it never makes the camera malfunction for snapshots.
Tough call, since HD recording is a huge selling point of this phone. I have not tried to download a video to my computer to see if it plays. I can't assume it is corrupted since it may have been playing fine all along, but I probably should check.
Also, other media players can't seem to play it either in the phone, but I am no expert their on choices.
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Click to collapse
Interesting.
I called HTC and they diagnosed it as a bad SD card. Shipping me a new one under warranty.
Called TMO and the CSR looked up known issues and this wasn't on her list. So, some conflicting info apparently from TMO.
Did a reformat of the SD and video is working for now. But then just popping the SD last night fixed it until this morning. So, we'll see.
I've ordered a 16Gb SD, and will be getting a replacement 8Gb from HTC, so will have a couple of cards to play with. I hope it's a flaky SD, since that's easily fixed.
Goto Settings>Sounds
And turn off Audible Selection.
See if that works.
Its working for me.
I had the same issue until I did it.
Sent from my HTC Sensation 4G using XDA App
lozonw said:
Goto Settings>Sounds
And turn off Audible Selection.
See if that works.
Its working for me.
I had the same issue until I did it.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Audible Selection was already turned off. So, not the cause in my case.
guys hit the power button and select restart it will close all apps and playback will work again
phonegod said:
guys hit the power button and select restart it will close all apps and playback will work again
Click to expand...
Click to collapse
So is "Restart" more like removing the battery? I did try a power off/on yesterday and it didn't fix the problem. Then resorted to popping the battery and SD, which did temporarily fix it. But based on a post in another thread, and the slower boot, it appears a restart is actually a more thorough reset than power off, which seems backwards. If so, good to know.
Regardless, having to reset the phone to make vids play is not acceptable. The real problem needs to be identified by HTC and fixed.
samnada said:
So is "Restart" more like removing the battery? I did try a power off/on yesterday and it didn't fix the problem. Then resorted to popping the battery and SD, which did temporarily fix it. But based on a post in another thread, and the slower boot, it appears a restart is actually a more thorough reset than power off, which seems backwards. If so, good to know.
Regardless, having to reset the phone to make vids play is not acceptable. The real problem needs to be identified by HTC and fixed.
Click to expand...
Click to collapse
yes restart closes all apps and make things work again i did let htc know and they said they will escalate the problem to the proper resources to be fixed in and update they also told me the sensation will be getting a update before august
Update: Since I formatted my SD card yesterday morning video playback has worked perfectly. Will update again as needed.
Update2: Now I really have a black screen. Phone totally died this morning. Went to TMO store and swapped batteries, nothing. Door nail. Called TMO and it will be a week before I can get a replacement.
samnada said:
Update: Since I formatted my SD card yesterday morning video playback has worked perfectly. Will update again as needed.
Update2: Now I really have a black screen. Phone totally died this morning. Went to TMO store and swapped batteries, nothing. Door nail. Called TMO and it will be a week before I can get a replacement.
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Click to collapse
wow your phone died i would tell them never mind keep this **** because the phones not holding up to its purchase
phonegod said:
wow your phone died i would tell them never mind keep this **** because the phones not holding up to its purchase
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Click to collapse
I really like the phone. Best phone available in the US for me. So, don't want to kiss it goodbye quite yet.
What I don't like is the replacement policy. TMO CSR told me all the stores are privately owned, and aren't actually part of T-Mobile. Since I purchased through Customer Care over the phone the store won't do a replacement. Ok, but they could ship me a replacement right away for a confirmed at the store dead phone, and charge my credit card full retail price if I don't return the bad one. Two hours on the phone and waiting a week for a replacement isn't a positive customer experience.
Well, something got changed with mine because none of that stuff worked for me, but now I no longer have issues with video. My rep said it was known. We did try the "Audible Selection" possibility but no help. I had to do a factory reset.
Maybe a flash issue, maybe a small FW push, I don't know.
I'm too new to Android to hack around and see, coming over from the Windows 6.5 crowd.
We'll see, but I think at going on 3 weeks if it was going to fail it would by now.
Didn't seem to have this problem when I first put Mango on but now it seems to be happening everyday. What's basically happening is my data connection just seems to disappear. 3G shows fine and SMS's come through, but I can't get on the internet, Twitter or Facebook at all.
The only way of fixing it is to pull the battery for a few seconds and then boot it back up. Flight mode doesn't fix it, nor does trying to change the carrier.
Anyone else had the same issue? Can see myself going back to NoDo unfortunately
Same issues here. Everytime the phone goes to 3G (or even G) it seems to loose data connection. Means no browsing, no bing maps, no syncing whatsoever...the same thing happened to me with NoDo, so I'm going to stay with Mango beta. Switching to flight mode and back usually fixes the conncetion though.
Reverted back to NoDo and data seems to be fine again (fingers crossed). It started to get worse, to the point where I'd only be able to get data for a few hours before needing to pull the battery.
DagsJT said:
Didn't seem to have this problem when I first put Mango on but now it seems to be happening everyday. What's basically happening is my data connection just seems to disappear. 3G shows fine and SMS's come through, but I can't get on the internet, Twitter or Facebook at all.
The only way of fixing it is to pull the battery for a few seconds and then boot it back up. Flight mode doesn't fix it, nor does trying to change the carrier.
Anyone else had the same issue? Can see myself going back to NoDo unfortunately
Click to expand...
Click to collapse
I had this on mine. Worked out that you have to select your phone provider's network explicitly in 'Settings' - Cellular' or 'Mobile Network' (if in Europe). If you use 'Automatic', it looses the data connection quite a lot...
Hope this helps!!!!
Just updated to Mango a week ago - Official via Zune.
Hadn't noticed it till today but I went on a long trip today and saw that after 20 mins or so my emails had stopped syncing. Only thing to get the connection back was a soft reset.
Seems after an hour or so it drops the data connection, and even though it is displaying a G/E/3G/H the connection isn't actually active.
This is a major issue... I can't be resetting my phone every hour!
I wonder if it is an issue with the roaming switch between Orange and T-Mobile because from what i've read it only really seems to be happening to people on Orange or T-mobile with the Omnia 7.
Another reason this is going to be my first and last Samsung device! Roll on Nokia.
Upgraded to official Mango and still getting the same problem, needing to pull the battery and boot it back up to get data running again.
Will try geddeeee's suggestion.
DagsJT said:
Upgraded to official Mango and still getting the same problem, needing to pull the battery and boot it back up to get data running again.
Will try geddeeee's suggestion.
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Click to collapse
I tried this but it didn't seem to help. I'd be curious to see if it fixed the problem for you though.
I now know of at least 4 people on Orange with the Omnia 7 now suffering this problem.
Nope, doesn't work. This is ridiculous and kinda makes the phone useless as a smartphone if it keeps losing its data connection every hour. Not very happy at all.
DagsJT said:
Nope, doesn't work. This is ridiculous and kinda makes the phone useless as a smartphone if it keeps losing its data connection every hour. Not very happy at all.
Click to expand...
Click to collapse
Likewise. It renders the phone more or less useless. May as well have a dumb phone.
I hard reset mine 2 days ago and haven't installed or changed anything on it yet to see if it happens. I haven't been to an area where i'd lose reception yet though so i'll see if it helps.
As an aside some other problems i was having with mango have been solved with a hard reset. Improved battery life, voice to text is putting punctuation in properly now (before it would put spaces like "don ' t"). My lock screen doesn't have lag displaying the time and calendar info any more. That's what i've noticed so far at least.
May be worth trying as it seems that the update didn't seem to install properly for me.
Freypal said:
Likewise. It renders the phone more or less useless. May as well have a dumb phone.
I hard reset mine 2 days ago and haven't installed or changed anything on it yet to see if it happens. I haven't been to an area where i'd lose reception yet though so i'll see if it helps.
As an aside some other problems i was having with mango have been solved with a hard reset. Improved battery life, voice to text is putting punctuation in properly now (before it would put spaces like "don ' t"). My lock screen doesn't have lag displaying the time and calendar info any more. That's what i've noticed so far at least.
May be worth trying as it seems that the update didn't seem to install properly for me.
Click to expand...
Click to collapse
I'll do a reset on mine now and see how it goes.
Edit: Still got the time lag when turning the phone on.
DagsJT said:
I'll do a reset on mine now and see how it goes.
Edit: Still got the time lag when turning the phone on.
Click to expand...
Click to collapse
After updating to mango mine was taking an age to boot up. sometimes as much as 2 minutes and it happened several times where it actually just froze completely with a black screen and just the battery indicator displaying.
I havent had a reason to reboot it yet so not sure if thats changed.
I was suffering the disappearing keyboard as well but so far touch wood. that hasn't happened yet either.
Well, tonight I went off for a run through the forest where i knew i would lose reception.
Sure enough when i got back to my car my data connection had died "email last update 39 minutes ago" or whatever.
Needed a soft-reset to get working again. So hard-resetting the phone hasn't solved this. I'm getting stupid battery level problems too, had this for a while now. When the phone is on it will show around 30% battery, after a soft reset it comes up with battery critically low.
Getting fed up with this now. If i return the phone I'm pretty sure that the same problem will be present as it's software related. All it means is my phone is more or less useless now.
Well I thought the hard reset had done the trick. Had emails coming through right up until I went to bed and turned on flight mode. Just trying to access data now and it's not working again.
Nokia's phone announcement and release can't come soon enough.
DagsJT said:
Well I thought the hard reset had done the trick. Had emails coming through right up until I went to bed and turned on flight mode. Just trying to access data now and it's not working again.
Nokia's phone announcement and release can't come soon enough.
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Click to collapse
I was genuinely gutted when i saw it wasn't working. It lasted two days and I thought it was fixed too. I don't know if it may have made it slightly better though...
I'm due an upgrade the start of next year. Like you say it can't come soon enough. I really love the OS, Mango is great but it seems Samsung have managed to ruin it again.
Nokia for me for sure.
I'm convinced this is an issue between the Software and the Orange network. Something either Samsung or Orange should have picked up during the testing phase so I can't see a replacement device being any better.
I can either sell it and get around £160 or so towards a new phone, or change supplier. I could go back to GiffGaff but O2 doesn't give 3G in my workplace and the other suppliers are too expensive for what I'm after.
The problem waiting for Nokia's phone is that I'm not going to have the money to buy a brand new Nokia outright and I don't want to get tied into a 18/24 month contract as I'm quite happy on my 30-day rolling contract.
Decisions...
DagsJT said:
I can either sell it and get around £160 or so towards a new phone, or change supplier. I could go back to GiffGaff but O2 doesn't give 3G in my workplace and the other suppliers are too expensive for what I'm after.
The problem waiting for Nokia's phone is that I'm not going to have the money to buy a brand new Nokia outright and I don't want to get tied into a 18/24 month contract as I'm quite happy on my 30-day rolling contract.
Decisions...
Click to expand...
Click to collapse
Tough call. There is always the possibility that a "Samsung Update" will be pushed out in the near future that could solve this. Between Nov 2010 and now i've had 5 updates to this phone so it's at a rate of around 1 every 2 months. And one of those was a firmware update only. It could be that it is simply a radio software issue and a new rev. could resolve it.
For my part i have insurance with Orange so they have already agreed to take the phone back and replace it. I know from past experience if i have the same fault with the phone 3 or 4 times they offer a different hand set in exchange. So conceivably if i keep sending them back i could get a Mozart or Radar i would guess.
The problem with that would be that i'd have to keep re-setting up new phones at a rate of around once a week and that's a whole world of hassle
Just out of interest, did your Omnia 7 have any Samsung apps prior to upgrading to Mango?
I've forced my Omnia 7 to upgrade to Mango via the Zune trick so I'm not sure I'll get any Samsung updates as I'm using a stock Microsoft rom as opposed to a Samsung version. Samsung haven't even released their version of Mango yet, have they?
DagsJT said:
Just out of interest, did your Omnia 7 have any Samsung apps prior to upgrading to Mango?
I've forced my Omnia 7 to upgrade to Mango via the Zune trick so I'm not sure I'll get any Samsung updates as I'm using a stock Microsoft rom as opposed to a Samsung version. Samsung haven't even released their version of Mango yet, have they?
Click to expand...
Click to collapse
Well mine wasn't forced - i updated when zune prompted me to. I did have some Samsung stuff installed prior. Now app is broken but that's affecting everyone.
When i hard reset none of them were pre-installed though.
Out of interest has your device been working better in any way since hard resetting like mine has?
Freypal said:
Well mine wasn't forced - i updated when zune prompted me to. I did have some Samsung stuff installed prior. Now app is broken but that's affecting everyone.
When i hard reset none of them were pre-installed though.
Out of interest has your device been working better in any way since hard resetting like mine has?
Click to expand...
Click to collapse
It kinda feels like it is actually running better, to be honest. Internet (when it works) seems to draw the pages quicker as well as loading quicker, it feels smoother between transitions of apps so I think the hard reset has helped to some degree.
I've also got a "Help+How-to" app on there which I didn't have before the hard reset.
It'd be nice to have constant data access though I'm not holding out much hope for any updates to the OS from Samsung or Orange to fix anything up either.
DagsJT said:
It kinda feels like it is actually running better, to be honest. Internet (when it works) seems to draw the pages quicker as well as loading quicker, it feels smoother between transitions of apps so I think the hard reset has helped to some degree.
I've also got a "Help+How-to" app on there which I didn't have before the hard reset.
It'd be nice to have constant data access though I'm not holding out much hope for any updates to the OS from Samsung or Orange to fix anything up either.
Click to expand...
Click to collapse
I'd noticed that Help and How to app as well.
Yeh I'm not really hopeful One question... are you signed up for Orange's Everything Everywhere thing? IE does your phone occasionaly switch to Orange-T-Mobile ?
Well this really sucks. I've been telling people for a long time that my G5 has been the best phone I've ever had...a true powerhouse. Then came the Nougat update. Since then it's been nothing but problems. I called Verizon, LG (useless), and Google. All said 'try a factory data reset, that should fix everything'. Yeah, right. So after the Ohhhhhhh-so-painful FDR, I still have all the same problems. When plugging in the oem or third party fast chargers (I have two of each), the notifications will simultaneously say "slow charging" and either "charging" or "fast charging" at the same time. Unplugging and reconnecting will fix it every time. Also, I'm getting ghost images when changing screens...I can still see a shadow of the previous screen which eventually fades away. These are both just minor annoyances, but still weren't there before. But also, my NAV appears to have a hard time keeping track of where I am. More annoying. But the biggie is that I can no longer use any of my many Bluetooth headsets for phone calls. You just can't have a Bluetooth conversation anymore. Streaming audio is fine. But calls aren't doable. That's a problem. Since I already tried an FDR to no avail, Verizon is going to send me a new phone. All I can say is if it comes with Marshmallow, I'm leaving it that way. Any benefits that Nougat brought are far outweighed by the problems. I'll wait until they fix it, maybe then. Anybody else been so plagued by this update?
D Dave
I have the same problem.. I have to charge and re-start the phone to make the phone "charging" otherwise it is intermittently connected and disconnected.. I've done factory reset and didn't work out also.. I guess getting a new replacement from T-mobile is the option here.
I got the new phone that Verizon overnighted to me and got it all set up. It thankfully came loaded with marshmallow and is working fine, but keeps prompting me to install Nougat. I'm going to keep postponing the update for now to give them a chance to work the bugs out. Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
I have the charging issue as well and it started with 7.0.
You should report it. They won't fix something if only a couple people report the problem. They sent me a new phone and I've managed to defer the 7.0 update for over a week now. It prompts me everyday, but I just say later! I'll wait awhile to see if they fix it. The unbearable Bluetooth call quality was just totally unacceptable.
Nougat?
My G5 is still on Marshmallow, and does not see that there is any update to Nougat available. So what are you all talking about?
What carrier are you with? I'm on Verizon, so maybe not all carriers have it yet. Or maybe you're one of the lucky ones who wasn't randomly chosen to be a guinea pig and find all the bugs and glitches. ☺
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
Dangerous Dave said:
Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
Click to expand...
Click to collapse
Me, totally problem free. No problems of any kind but it did fix one bug, I had an app that wouldn't run in Marshmallow and it's back working normally again with Nougat, who knows why?
jpradley said:
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
Click to expand...
Click to collapse
Try to keep up.
I have the G5 on Verizon and am fully updated. The only problem I've had is with storage space. 85% full and I'm lagging frequently. I've deleted as much as I can, to no avail. I can't seem to get anything successfully moved to the SD card, so I'm not sure of its purpose.
I´ve got exactly the same problems and more.... What did you do to fix them in the meantime?
To add another problem, my fingerscanner isn't working 9 out of 10 times.
It became an annoying piece of ****! Please help to get my awesome phone back.
Greetz from the Netherlands
I've had other bluetooth issues... I have to restart bluetooth nearly every day to get it to connect to my devices, it's as if the bluetooth apk is hanging up in the background.
That said... My phone updated to 27A this morning, so I guess I'll find out in the next few days if I have the same problem, lol
Well the 27A update must literally be ONLY the security patch. It didn't fix the bluetooth issues...
Seriously this update has been the worst. I too am experiencing the power cable issue. I'd say 7 out of 10 times it tells me it's slow charging. Simply reseating the cable fixes it every time. The most frustrating part for me is Facebook and Twitter. With the first Nougat update the Facebook app began to bug out. At least once a day it randomly crashes, even when i'm not actively on it, and begins a crash loop that won't stop until I restart the phone. that usually fixes it. I'd say every other week I've had to straight up re-install the FB app to fix the crash loop. and now after the recent update that was pushed the twitter app keeps failing to load some images. Most tweeted images show up fine but profile/banner images will not. Again fixed with a restart. This is really quite frustrating. I don't understand what they did to break Nougat so badly. My friends Pixel hasn't had any of these issues. I'm getting so fed up with my G5. I love it but it just so damn locked down and now this. It really makes me wary of getting another LG phone
Well, it's been over three months since I started this thread. The problems after the Nougat update were just unacceptable, so Verizon sent me a new phone loaded with Marshmallow. I've been deferring the update every day for three months. Last night I accidentally tapped the wrong spot on my screen and it installed the damn Nougat update. I've had the update less than 24 hours now, so haven't tried everything. But I can tell you they haven't fixed the problem with the slow charge/fast charge, as it came back IMMEDIATELY after the update. I called Verizon today to ask why the hell LG couldn't fix that issue in three months time! Verizon called LG for me and inquired if there was a fix. LG said if I send the phone back to them, they'll fix the corrupted files and send it back to me. Really?!? Both my G5s experienced the same problem immediately after the update and they couldn't fix the issue in the download in three months time? Douchebags. Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
Dangerous Dave said:
Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
Click to expand...
Click to collapse
Unfortunately don't have anything helpful for you, other than to say, you're not alone, and I similarly got sufficiently pissed with this bug today to see if there was a solution yet.
Pretty sure you answered your own question though: they don't actually have a fix because LG has likely stopped developing new releases for the G5 in anticipation of the G6 release. They want you to send it back to them for the "fix" because it's a pain in the ass and transfers the opportunity cost onto you, which hopefully (in their eyes) means they can do absolutely nothing.
I'm just.... beyond frustrated with this ****ing phone. I really wish that I would have limped by on my old HTC M8 until the V20 came out, even with its barely-chargeable battery. At this rate, I would have been better off with a pixel or internal-battery phone for that matter. There is just seemingly no end of software and hardware issues with this phone, and LG's piss-poor customer service gives you almost no recourse for any of them
Hi. G5 VS987 Owner here with a build date of 10/2016 so I've managed to survive the bootloop issues that plagued a great number of us thus far.
My theory is: LG has no clue on how to push an OTA update.
My question(s) are: How many of you updated with the OTA?
And how many updated via LG Bridge or some other flashable method?
I'm wondering what if any difference knowing this makes because while this phone has honestly been the best/fastest/bug free phone I've ever used...the update nagscreen has me wanting to choke the [email protected]!%# out of it. It just won't go away.
I really wanted the Note 7 before they blew up...What to do guys?
---------- Post added at 02:43 AM ---------- Previous post was at 02:41 AM ----------
Another thing...is there a way to flash back to MM if this update really goes south?
I updated to Nougat OTA with no problems except the power cord which I fixed.
Here's how I did it:
DISCLAIMER! I KNOW this has nothing to do with the problem and cannot possibly fix it but... it did fix it for me so give it a try, OK?
1. When you get the slow charging message look at the power cord, turn it around and plug it in the other way, see if that helps. Once you've determined that plugging the power cord in one way reduces the frequency of the error just keep on doing it that way and in a couple of days the problem will be gone!
I know, I know, but try it, what can it hurt?
Well, interesting update here. Verizon said I could send it back to LG to have corrupt files replaced. I decided that neither option, living with the problem or shipping the phone back to LG, was acceptable. I called Verizon back and told them so, asking for a replacement and hoping it would come with MM. They just sent me a replacement, and it came with Nougat already on board. But would you believe this phone works perfectly! I mean, it rocks! I have NONE Of the problems I had with the last two phones after the OTA update. So maybe the OTA really is a piece of crap. But I gotta say, it's nice to love my phone again.
Anyone notice inaccurate GPS after the Jan firmware update? Mine use to be fairly accurate and suddenly in Jan the GPS points after a run are now ridiculous. Mark firmware hasn't fixed it.
yes, around the same time, problems with the GPS when recording the route!! In the Maps application or location for the Weather, no problem!
This has been a problem for me since last update, and GPS/activity tracking is the main reason I have this watch! It was "fine" until a few weeks ago when i got my S22 Ultra. Thought it was just poorly set up but I've factory reset both and still an issue. Glad to know it isn't just me, but would be grateful if there is a fix!
The problem hasn't been resolved yet. Support replied that they were investigating the cause. Today, even more, I was convinced that this was a problem with the Samsung Health app on the watch !! Since Google Fit finds the GPS signal after 5-10 seconds!!!
Barmenchik said:
The problem hasn't been resolved yet. Support replied that they were investigating the cause. Today, even more, I was convinced that this was a problem with the Samsung Health app on the watch !! Since Google Fit finds the GPS signal after 5-10 seconds!!!
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Click to collapse
Thanks for that info - It's not just Health app, I've tried Strava, MapMyRun and a few others and none of them could find a signal so pretty useless as an activity tracker! I'll try Google Fit today and see if that works. Interesting Fit works since google maps also works so the GPS on the watch must be fine it's how the location data is shared to non-google apps?
Confirming Strava cannot receive GPS signal!!!
Barmenchik said:
The problem hasn't been resolved yet. Support replied that they were investigating the cause. Today, even more, I was convinced that this was a problem with the Samsung Health app on the watch !! Since Google Fit finds the GPS signal after 5-10 seconds!!!
Click to expand...
Click to collapse
Google Fit pull GPS from phone. Disconnect phone, and you'll see Google Fit has same GPS issue as all the other apps.
I confirm!! If the watch is disconnected from the phone, then the GPS signal is not received !!!
Ohh good call on the phone GPS. We'll, that's a bummer. Hopefully they can get it fixed for the next update... Whenever that may be.
Friends, did you send a report about this problem?
Installed update ***OXM1FVC8 last night and GPS still worthless.
It is necessary to fill up with reports about the problem, Samsung Support can then be fixed! They don't read XDA..
I sent another report that if you disconnect the watch from the phone, the GPS does not work at all!!!
I'm shipping mine back for repair as it's under warranty. Let's see what happens. I received a ticket number and shipping label.
Compass Navigation (Wear OS) - Apps on Google Play
Navigate everywhere with a compass fully offline.
play.google.com
This application look like get signal without BT. Please check it.
jkpsaras said:
I'm shipping mine back for repair as it's under warranty. Let's see what happens. I received a ticket number and shipping label.
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Samsung got watch, said it passed all tests with no problem detected. And they are sending it back. Looks liked I wasted my money buying this over a Garmin.
jkpsaras said:
Samsung got watch, said it passed all tests with no problem detected. And they are sending it back. Looks liked I wasted my money buying this over a Garmin.
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Great.....
I started a support case with them and after having me turn it off and back on again they said the only option I have is to send it in for repair. I JUST dropped it off at UPS, so sounds like I have 2 weeks with no watch just to get it back the same way it was... bummer. I'll let you know if I hear anything different.
alexcolodner said:
Great.....
I started a support case with them and after having me turn it off and back on again they said the only option I have is to send it in for repair. I JUST dropped it off at UPS, so sounds like I have 2 weeks with no watch just to get it back the same way it was... bummer. I'll let you know if I hear anything different.
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So, they told me that my watch wasn't going to be repaired because the part isn't available. They also can't replace it because there is no stock of watched apparently. I had to call 7 times and spent almost 2 hours on the phone with different people to find this information out. I'm being refunded in theory but through a very convoluted process. I do not recommend anyone send their watch in for a GPS issue!
I sent mine in for the second time and:
1. Received notification it is un-repairable.
2. I called and was told I'd receive a refund.
3. Received email notification with shipping label to send watch in. However, they already have the watch.
4. Called AGAIN, and was told that they process a refund and to look for an email to start the convoluted refund process (check, PayPal or Venmo.)
Unfortunately I won't be able to do that. The watch was bought from an online store, for the South America region. My location is UK... (((
Spent 4 hours off Welsh coast with clear sky's today. Using Wear GPS Fix app to evidence it found 1 satallite. Clearly very broken. Will complain to Samsung
I tried the 4 classic on my pixel 4 xl. It won’t finish setup. Tried three times. Took it back. Best Buy guy said there’s a software bug that prevents the Galaxy watch 4 classic from working on any non s22 or s21 phone.
What’s going on?
Wearables needs all it's many permissions or it will not load/work true even on a Samsung.
There's been an issue with the Pixels and Google even locked a thread about it on their own forum with no solution found.
Talk about sticking their head in the sand...
What does this mean? Basically you need an S21/22?
I run the app on the phone. It starts the setup and sits there about 50%. Then a notipops up saying you need to connect to the watch. It’s already connected. Tapping connect or cancel or whatever does nothing. The pop up just times out and goes away. The 50% set up or whatever the % is, it just stays there. Tried 3 x then returned the watch. The BB guy said it’s a software issue that no phones will work now with the current software unless the phone is the S21/22.
I don’t get it.
buggs1a said:
What does this mean? Basically you need an S21/22?
I run the app on the phone. It starts the setup and sits there about 50%. Then a notipops up saying you need to connect to the watch. It’s already connected. Tapping connect or cancel or whatever does nothing. The pop up just times out and goes away. The 50% set up or whatever the % is, it just stays there. Tried 3 x then returned the watch. The BB guy said it’s a software issue that no phones will work now with the current software unless the phone is the S21/22.
I don’t get it.
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I don't know. Invariably Samsung will eventually fix the issues just don't hold your breath waiting for it.
As with most of the Samsung accessories it's optimized and integrated for the Samsung ecosystem. Even some Samsung users are having issues apparently.
The other side of this is sometimes you need to play with Samsung apps a bit. My Buds+ will run at first on the latest version of Wearables but eventually the audio screws up. Solution, install the older version which works, has a better UI and then Firewall block the the update UID for it so it doesn't auto update and self destruct
I make adjustments as needed... got a 2nd pair of Buds+ order, which shows you how rattled I am.
Wow lol. It’s been months and they haven’t fixed it. Insane. Could be on purpose too. Wanting to sell Galaxy phones. Hmm.
buggs1a said:
Wow lol. It’s been months and they haven’t fixed it. Insane. Could be on purpose too. Wanting to sell Galaxy phones. Hmm.
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Well that could be Best Buys intent.
You give Samsung too much credit; this likely wasn't planned... which is why it happened
The original Buds were a mess when first released. It took a year worth of sequential firmware updates to dial them in.
There been reported problems with newer models as well I believe I saw as I was reading. Anymore I'll never preorder or be the first to buy their products or "test" their updates. Instead I buy when known to be good. It's always been hit or miss with Samsung to a greater or lesser degree. They are capable of producing exceptional products and bone rattling duds.
Best Buy intent? I was saying Samsung maybe did this on purpose.
Anyway.
buggs1a said:
Best Buy intent? I was saying Samsung maybe did this on purpose.
Anyway.
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I have zero faith in Best Buy. They are a horror to deal with... they tried my patience for the last time 2 years ago.
buggs1a said:
I tried the 4 classic on my pixel 4 xl. It won’t finish setup. Tried three times. Took it back. Best Buy guy said there’s a software bug that prevents the Galaxy watch 4 classic from working on any non s22 or s21 phone.
What’s going on?
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there is a software issue or something make watch 4 classic dont work on non samsung or even older samsung like s9 s10 that make you have trouble and think about upgrading the phone which personally im sure its on purpose by samsung you may be able to connect the phone doing factory reset but me and alot of people cant connect google account to the watch afterward which there is no fix till now ofc hoping the new upcoming wear os 3.5 and one ui 4.5 update will fix it but if not thats just it personally i was so intrested in s22 ultra and was thinking to buy it before this happened but if the update wont fix it i will never pay samsung in my life in any sort of way
omid_nr said:
there is a software issue or something make watch 4 classic dont work on non samsung or even older samsung like s9 s10 that make you have trouble and think about upgrading the phone which personally im sure its on purpose by samsung you may be able to connect the phone doing factory reset but me and alot of people cant connect google account to the watch afterward which there is no fix till now ofc hoping the new upcoming wear os 3.5 and one ui 4.5 update will fix it but if not thats just it personally i was so intrested in s22 ultra and was thinking to buy it before this happened but if the update wont fix it i will never pay samsung in my life in any sort of way
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Factory reset is a waste of time; try a network reset instead!
Even with the Buds+ the getting them working takes some effort sometimes. The spen can be the same way.
If the Wearables app is screwed up, nothing may work. An older version may work but it requires some effort to load and keep from updating which would break it again.
Deliberate? No Samsung doesn't need to intentionally try to screw things up, it comes naturally Sammy's been dropping balls a lot lately.
I`ve been using my watch 4 classic with my 4XL without any issues since May before upgrading to my P6P. And after upgrading to my P6P I didn`t run into any issues. What I`ve experienced when setting up my watch 4 classic for the first time was that the samsung wearable app was switching screens after providing credentials for my g account and therefore was hiding the permissions quote and the wearable app was waiting for the authorisation to use the g account. Those sammy blue dots were circling around for many minutes. Happened to me twice. Using the back ´gesture let me grant the permissions needed and t he setup process just went through smoothly.
bluetigger68 said:
I`ve been using my watch 4 classic with my 4XL without any issues since May before upgrading to my P6P. And after upgrading to my P6P I didn`t run into any issues. What I`ve experienced when setting up my watch 4 classic for the first time was that the samsung wearable app was switching screens after providing credentials for my g account and therefore was hiding the permissions quote and the wearable app was waiting for the authorisation to use the g account. Those sammy blue dots were circling around for many minutes. Happened to me twice. Using the back ´gesture let me grant the permissions needed and t he setup process just went through smoothly.
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The infamous circling blue dots make me cringed every time I see them now. Like some alien from Star Trek eyeballing you
Wearables will puke all over unless all permissions* are granted. Something I really hate about Wearables. Reminds me of the bixby spyware. Lol, don't worry Samsung servers are secure... until the next hack
*check that all permissions have been checked manually as it doesn't always happen during installation for whatever reasons.
Thanks all.
I had the S22+. No issue. But returned the watch and phone because the phone screen shuts off if I don’t touch it for a bit when playing games. Some games I play auto battle and takes awhile so no need to touch. So I returned them both yesterday.
buggs1a said:
Thanks all.
I had the S22+. No issue. But returned the watch and phone because the phone screen shuts off if I don’t touch it for a bit when playing games. Some games I play auto battle and takes awhile so no need to touch. So I returned them both yesterday.
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Only 8gb of ram, max 256gb internal storage and no expandable storage, rounded display corners... yeah I'm not feeling it.
Good call.