Database Info

Factory Reset VS Out of the box (Differences)

I was going to exchange my phone for a new one before my 30 days is up which is tomorrow, so I did a factory reset. They ended up not letting me because they knew about the GPS problem and said there is a fix coming. I also had my email disappear and wanted to just get a fresh device before I am stuck for 2 years.
So I wanted to see if anyone else who has done a factory reset has noticed the same or differences from before they reset it.
1. Data icon (3G,E) still shows while WiFi is connected. Before the data icon wouldn't show.
2. Facebook pictures sync works much better and actually sync's pictures. Also its doesn't take 20 clicks to select the contacts to DL.
3. Phone overall doesn't seem laggy as much and much more responsive.
4. When I open messages the first time it keeps asking if I want to set a limit, which I have to say no every time. Very annoying, not sure why it keeps asking,
Note: I haven't rooted this time (I was before) yet and I have less apps installed. I haven't installed the official FB app in case it was conflicting, but I doubt it.
I will add more if I notice anything else. Today is the 3rd day since the reset.

Curious to see what replies you receive. And you're saying AT&T wouldn't return it even though there is a "known-issue" with the phone?

RootPhisher said:
Curious to see what replies you receive. And you're saying AT&T wouldn't return it even though there is a "known-issue" with the phone?
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Click to collapse
Yea, thats BS. if the return policy is 30 days you should be able to return it. And who gives a **** if there is a fix on the way. It doesnt work right now, and you signed a 2-year agreement for a phone to have a working GPS unit which doesnt; breech of contract.

iceman4357 said:
Yea, thats BS. if the return policy is 30 days you should be able to return it. And who gives a **** if there is a fix on the way. It doesnt work right now, and you signed a 2-year agreement for a phone to have a working GPS unit which doesnt; breech of contract.
Click to expand...
Click to collapse
They wouldn't let me exchange it, I probably could of returned it, but not sure if I can deal with going back to the Fuze with WinMo. At least I turned the Fuze into a portable Garmin GPS with internet calling via WiFi.

(psst. just tell them it shuts down randomly for no apparent reason.)
I exchanged mine for this (real) reason. It was ridiculous. My Captivate continued to shut down at least 2-3 times a day. I even contacted Samsung about this issue and they said to just exchange it.
I did a Factory reset and hoped that it would fix the problem. Three hours after doing so, it shut down on me again. I have had it. I just exchanged it.
Sorry I can't really help you with the different between stock and a factory reset device since I didn't really take notice of it. Although, after the reset, I went to Settings - About Phone - System Tutorial and clicked Begin. Nothing happened. Yesterday, with my new device after the exchange, the Begin button took me to the Tutorial.

I had 3G connectivitiy problems before, and after doing the odin restore those problems are gone. It may have been poor network conditions for a couple days, but either way, my problem no longer exists.

Questions

So I got my XT720 a few days ago and am loving it. Two things though:
1) I've had to do a quick reset (take out battery) about 4-5 times in the same amount of days. What happens is sometimes the screen will go blank (or when I press the on button all that will happen is the 4 buttons at bottom of phone will light up). Screen/phone becomes unresponsive and only way to get back to normal is to take out battery. I'm pretty sure that every time this has happened has been right (or shortly) after me downloading something on my phone (i.e. putting on a new wallpaper, or a song). Anyone have this happen to them?
2) I don't want to root or put on Dexter's ROM just yet. The reason for this is because a) I just got my phone and I don't want to void the warranty until I know everything works with no issues b) I'd rather wait for the complete/fully polished version of the ROM - I'm in no hurry right now, this phone is a big big upgrade from my previous phone even without 2.2.
Anyways, the point is, I'm pretty sure my phone isn't running with the 720MHz update right now and is running at 550. I want to put on that update to make my phone faster while I wait to root. However, whenever I go to - about phone - check for system updates - and click on that, it always tells me "Server unavailable. Try again later.". Been trying for the past few days and no luck. How can I get the 720MHz update (without rooting - at this point)?
Thanks

If the screen doesn't come on when you turn on the phone, you may have a defective one. My first XT720 was a dud right out of the box. I had to take it back to the Cincinnati Bell store and get it exchanged. I've heard of other people having similar experiences with the phone not turning on. Take it back. If they give you any crap about it, just tell them that the Motorola tech from their forums told you to take it back. This adds a bit of validity to the problem and may make it an easier transaction.

Nah, it works fine for the most part. Turns on and off and runs just fine normally. But my issue is I've just had it basically freeze up 4-5 times in the past week (noticing a possible connection to me downloading things).

I would think your phone is running at 720mhz. I believe the European / Asian versions were originally 550mhz & had an ota udate to the 720 level. You could download Android System Info or Elixer to check it out though.
I would also agree with reverendkjr, it the phone is acting funky take it back & get a replacement.

The XT720 from Wind is 720mhz with stock firmware, the only 550mhz was Korean version AFAIK, maybe some Euro versions.
As for the screen, you may want to try doing a factory reset on your phone. If it persists after that take it back to Wind for a replacement, had my wife's XT720 replaced due to a microphone problem.

R-D said:
The XT720 from Wind is 720mhz with stock firmware, the only 550mhz was Korean version AFAIK, maybe some Euro versions.
Click to expand...
Click to collapse
Oh? I figured it might be at 550 since going back to homescreen - it reloads pretty often (thought 720 wouldn't do that), though it does run snappy enough in all other areas.
As for the screen, you may want to try doing a factory reset on your phone. If it persists after that take it back to Wind for a replacement, had my wife's XT720 replaced due to a microphone problem.
Click to expand...
Click to collapse
Be a bit of a pain to factory reset at this point. The problem isn't terribly disruptive at this point. Doesn't happen often enough to really bother me and restarting is quick. If it does continue and become frustrating I may consider factory reset. I just was wondering if anyone else experienced this.
WIND would give me a replacement at any time (within the year) if I told them about this issue? (Kind of hard to prove since it happens at it's own whim. Don't want to seek a replacement just yet anyways - not unless it continues and is an annoyance)

Just put a call into support so they have a record of the problems, explain to them you cant reproduce the problem, but it is a brand new phone and should not be doing this regardless.
They will suggest the reset to see if the issue persists, but you can decline at this time and at least get the issue logged so you have a better chance of replacement in the future.
Keep in mind though, within 14 days they will replace with a new phone, beyond that you may get a used one.

I can't imagine just ignoring a problem with a new phone like that. Especially since you have the ability to have it replaced for free.
Heck, I took a phone back once because it had ONE dead pixel on the screen. When the girl looked at me and said "Really?" I said "Hell yes, I just bought this damn thing and I want it to be PERFECT!"

you need to setup the APN to connect to 3G to get your 720 upgrade from OTA (if purchased unlocked Euro or Asia models)
if it's a Wind XT720 it should already be on 720

reverendkjr said:
I can't imagine just ignoring a problem with a new phone like that. Especially since you have the ability to have it replaced for free.
Heck, I took a phone back once because it had ONE dead pixel on the screen. When the girl looked at me and said "Really?" I said "Hell yes, I just bought this damn thing and I want it to be PERFECT!"
Click to expand...
Click to collapse
Yeah, I suppose that's true. If it happens again I'll look into getting it replaced.
Thanks for the help guys.

my XT711 has done the "blank screen a few times also and I have to remove the battery to reset it. Very strange thing, but I have had the phone for only a few days so im gonna see what its gonna do first cause sending it back to china is a pain in th butt.

[Q] Bad ESN Mesmerize, few questions

So I got one for $34, delivered today. Looks perfect other than a couple scuffs on the bottom corners. The seller said it was working fine (despite listing saying it was for parts/not working). I don't have any usable cell service where I live without getting a booster and antenna of some sort, so I don't care about activating it. I plan on using it basically as an internet tablet to check email, etc.
I do not have an sd card, charger, or data cable yet, they should come tomorrow. Since the battery is close to dead, I can't find out much. It turns on fine, gets to the home screen and has that "too many pattern attempts" screen (screen looks perfect, not a single scratch by the way) with the google login. I know not to try a full hard reset with the battery being about dead, but I have tried to bring up the menu option so I know how to get there when I do get it charged. I have tried every key combination method I can find with no luck, keys ~seem to all be working from what I can tell, read in the comments that a few people had no luck. One time I got that screen with the android and shovel, waiting for download. I was wondering if that is from the factory, or if that means it's been rooted?
Basically, all I really want to do is restore it to stock for right now. Maybe something better down the line, I'd just like to use it for now since I've never even really seen a smartphone before, because nobody has one with the poor cell service here. I have the EE19 build downloaded, and I see the restoring to stock thread. I want to do it the right way. So, if it has lagfix installed, I see I need to disable that. Any other things I should know about? I was just wondering if it sounds rooted, if I need to do something else if it is. I don't have a lot of time on my hands to do research, although I did a little already, and I have a very limited internet connection so I can't download a lot of things, I wasn't expecting to need to do this when I communicated with the seller.
Thanks for any advice or tips.
Edit: I was also wondering the best way to go about checking the ESN, or if I should try. Like I said, I don't care to activate it on US Cellular, but if I'd resell it or something. I know I could use PagePlus, but the Verizon tower is 30 miles away, so not much chance of that working well either. I don't think it should be stolen or anything, but was thinking if the account ever got settled or anything....

Well I got it, posting from it now. Only problem is unsuccessful download errors in app market, after download is almost complete. On wifi. I tried every solution I found for that with no success. Other than that, no problems.

Tried every fix for the market, deleting cache, changing permissions on vendor.apk, etc. Seeing it was a common problem with few solutions that work, I flashed CM7. That worked great, apps installed fine, but of course wireless cut out constantly, not usable for long. Saw that was common, tried everything with no luck. Went back to stock, then airplane mode, now market works fine. It fails whenever not in airplane mode. So I'm sticking with this for now.
Can't activate anyway, but best I saw was -104db, but mostly no service. My LG tracfone does a little better with reception.
Sent from my SCH-I500 using XDA App

Nexus 5 and various issues, anything that can be done?

Alright,
Phone: Nexus 5 2013
Android: 5.1.1
Country: Canada
So I've started to get a lot of issues on my Nexus 5 that I ordered back in November 2013 (when it was released) and they are too big to be left alone. If I cannot fix them, I'll have to buy a new cellphone and there's none that interest me right now, nor that I want to change my current Nexus 5.
Issues:
My Nexus 5 doesn't connect to my cellular network anymore. I'll stay on "No service" and refuse to connect to any Operator Network stating that the network is unavailable at the moment, even thought it is. Sometimes, it'll connect to the network for 15 to 30 minutes, before losing it for the next 8 hours.
It becomes hot really, really quick randomly. The upper back part of it becomes hot, and according to the Nexus 5 architecture, the battery isn't even located there so I don't know what could make it heat up like that. This happens even without it being charged, and without me using it a lot (games, apps, etc.)
The phone will randomly restart for no reason, and sometimes stay stuck on a "boot loop" (Starting apps X of Y... before restarting).
The vibrate mode is messed up. It'll vibrate every 30 seconds for a notification (email, Facebook, SMS, etc.) despite the fact that there's nothing, absolutely nothing. Right now I disabled the vibration/sound mode to avoid that issue.
The battery gets drained really, really fast. Like overnight, while not being used it'll fall from 100% to 5%. It never used to do that. When I don't use it overnight, it would lose maybe 20%, even less than that. It started recently as well.
All these issues were present in past versions of Android, starting at 4.4 so I doubt the version is in cause here, but it's still a possibility I guess.
I got my SIM card changed for a brand a new one, troubleshooted the phone with everything I could find online before giving up and restoring it to it's default settings, but the issues are still present. I don't know what I should check anymore. If you have any comments, experiences or solutions I could try to solve my issues, please let me know since at this point I'll most likely try all of them. Also, if you need more information on my phone, system, etc. let me know as well.
Thank you.

Is your phone stock/rooted etc?
Sent from my Nexus 5 using Tapatalk

There is a recognised problem with the Nexus 5 that a dead battery can kill something in the radio functionality. Since you have so many problems your best bet is to start with the software - a full refresh of the ROM. It might be worth waiting a few days for the release of Android 6.0 which is supposed to be coming in the next week (anything from 29th September to 5th October, but who knows...?). If you can't wait, save whatever you want from the device and install preview 3 MPA44I - it works very well on my N5, and since I'm not using it as my daily phone (I have a Nexus 6) the standby battery life is amazing. At the moment it shows 76% with 13 days 12 hours left.

firemaned said:
Is your phone stock/rooted etc?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It used to be rooted, but it's not anymore. Any way I can make sure that it's rooted or not? When I used the SuperSU app back then I realized at some point that it wasn't rooted anymore (it was telling me that this app can only be used on rooted devices). I think the bootloader is unlocked because when I open my device, it shows me the little lock icon, but it's open (unlocked). Also, it's freshly reset to factory default (from yesterday).

dahawthorne said:
There is a recognised problem with the Nexus 5 that a dead battery can kill something in the radio functionality. Since you have so many problems your best bet is to start with the software - a full refresh of the ROM. It might be worth waiting a few days for the release of Android 6.0 which is supposed to be coming in the next week (anything from 29th September to 5th October, but who knows...?). If you can't wait, save whatever you want from the device and install preview 3 MPA44I - it works very well on my N5, and since I'm not using it as my daily phone (I have a Nexus 6) the standby battery life is amazing. At the moment it shows 76% with 13 days 12 hours left.
Click to expand...
Click to collapse
I already did a Factory Reset on my phone yesterday, so I guess I don't have to do another one? Right now, if I follow what you just told me, I should wait until the release of Android 6.0 (M) and upgrade to it then see if it solves my issues. I just hope that it won't take a long time to be pushed to my phone like it was with Android 5.0. Or your other solution is to flash the latest preview for Android 6.0 (M) on my phone and see how it goes, right?

If you've restored a ROM and lost root, and are back to 100% stock Android, then as far as I know the Android 6 upgrade will be provided over the air (OTA) and will work fine. Whether it resolves your problems is a different question. I myself tried everything to make my radio work again after the battery died, and eventually contacted Google, who were honorable enough to send me a replacement (refurbished, but effectively as good as new) which works perfectly.

dahawthorne said:
If you've restored a ROM and lost root, and are back to 100% stock Android, then as far as I know the Android 6 upgrade will be provided over the air (OTA) and will work fine. Whether it resolves your problems is a different question. I myself tried everything to make my radio work again after the battery died, and eventually contacted Google, who were honorable enough to send me a replacement (refurbished, but effectively as good as new) which works perfectly.
Click to expand...
Click to collapse
That was my original plan. I called the Play Store support this week and they told me that my phone was elligible for a replacement till April of 2016. I found that weird because it would make it a 2 years and a half guarantee but at least I had my backup plan in mind. Then I called today to order a replacement and the guy told me that my guarantee expired back in November 2014 (1 year after I bought my Nexus 5, which made sense) so now I'm stuck with this one. I don't know why, but since this morning (after creating this thread), the cellular network cameback. It still drops sometimes but only for a few seconds and if not, I enable/disable the Plane mode to make it connect again. However, the battery drain, phone heat, random restart and messed up vibration issues are still present. I can deal with them however until Android 6.0 (M) gets released. The most important thing was the cellular network. We'll see tomorrow how it goes. Still awaiting tips and tricks for my other issues if anyone have some.
For the battery draining issue, I think I have the paid version of Greenify somewhere and was thinking of using it to see if it helps, even though I didn't have that issue at the beginning.

Instead of a factory reset you should try using fastboot to flash the factory image for a fresh start.
Sent from my Nexus 4 using XDA Free mobile app

CalculatedRisk said:
Instead of a factory reset you should try using fastboot to flash the factory image for a fresh start.
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
And I imagine that the factory image is still present on the device? This is what I find weird, because when I "reset" my factory to defaults, it restores it to Android 5.1.1 even though the device came with 4.x. I come from the computer field, and a Factory Reset on a computer uses the manufacturer's image present on the CD, DVD, USB or partition given with the computer to reinstall the original OS that was present on it and the OEM software as well. If the computer was eventually upgraded to Windows 8.1 and came with Windows 7, Windows 7 will be restored, not Windows 8.1. So I can understand now that a "Factory Reset" doesn't really return the device to its factory state, right?

I would guess that you've had an OTA update to 5.1.1? You would have had to actively accept it - it doesn't install itself automatically. The factory image isn't (as far as I'm aware...) on the device, it just resets components back to default values - I may be wrong about this. There's obviously no way that a Kitkat device could mysteriously upgrade itself to Lollipop in any other way than a deliberate flash or an OTA update.
I use Greenify myself and it appears to do what it claims, but I wonder if it will become unnecessary when the new Doze function comes in with Android 6. Maybe the two will complement each other for optimum battery life. Any experts out there that can comment?
You mention that it's the upper back that becomes hot - I'm guessing that this is where the processor is. Mine does the same if it's running under load - for example when taking a TWRP backup. And anything that's creating heat has to get its energy from somewhere, hence the battery drain. If there is a rogue app that's running even when you're not using the phone Greenify might kill it - worth a try.
And final comment (for the moment... ) - the padlock with the gap means that your bootloader is unlocked, but doesn't mean that the phone is rooted. It does however mean that the phone can accept new ROMs and can be rooted.

dahawthorne said:
I would guess that you've had an OTA update to 5.1.1? You would have had to actively accept it - it doesn't install itself automatically. The factory image isn't (as far as I'm aware...) on the device, it just resets components back to default values - I may be wrong about this. There's obviously no way that a Kitkat device could mysteriously upgrade itself to Lollipop in any other way than a deliberate flash or an OTA update.
I use Greenify myself and it appears to do what it claims, but I wonder if it will become unnecessary when the new Doze function comes in with Android 6. Maybe the two will complement each other for optimum battery life. Any experts out there that can comment?
You mention that it's the upper back that becomes hot - I'm guessing that this is where the processor is. Mine does the same if it's running under load - for example when taking a TWRP backup. And anything that's creating heat has to get its energy from somewhere, hence the battery drain. If there is a rogue app that's running even when you're not using the phone Greenify might kill it - worth a try.
And final comment (for the moment... ) - the padlock with the gap means that your bootloader is unlocked, but doesn't mean that the phone is rooted. It does however mean that the phone can accept new ROMs and can be rooted.
Click to expand...
Click to collapse
I did have an OTA update to 5.1.1, yes.
And I talked to one of my friend who's really into phones (used to work for Bell and he's usually the person I go to whenever I have issues with my cellphone), and he suggested me to wait until Android 6.0 comes out, and then to fastboot it on my Nexus 5 since OTA updates can be buggy sometimes. I could actually fastboot the phone right now (well tonight) with Android 5.1.1, but if Android 6.0 is to come out next week (or the one after), it might worth the wait, depending on whether or not I can keep the cellular network working. Otherwise I would have to go through 2 flashboots in 2 weeks and I can't really be bothered to do that
And I don't know where the CPU is in the Nexus 5 (I could look it up) but the zone where the heat is isn't where the battery is so there's that. However, my friend told me that the fact that my cellular network isn't working could explain why the battery is being drained so fast, but can't explain the vibrate mode and random restarts issues.

I was having battery issues on Stock ROM, but now I am using CM12.1 so battery is not draining very fast.
When I am inside my home or in some other house or building, the network disconnects very often. However, if I am outside, the network works pretty well.
The notification LED, when being configured using CM12.1 settings, shows blue color on green color selection and green color on blue color selection.

I had some of the same problems with my phone, it would reboot randomly throughout the day. With mine if I charged it overnight with it off when I turned it on in the morning it would only be at 85%. I ended up contacting LG and I paid $170 to get it fixed, they have replaced the mainboard twice so far. After the second time it had no issues, and that lasted a couple months but I have sent it back again to be fixed. If you bought the phone on a credit card they usually extend the warranty by a year, that's what I did, filed a claim and they sent a cheque for the repair cost, very simple actually. But I suspect it might be the same problem as mine, some hardware issue, especially if you've reset the phone.

Just for info, the CPU is indeed at the top rear of the phone, so this is undoubtedly where the heat is coming from.
https://www.ifixit.com/Teardown/Nexus+5+Teardown/19016 - see step 11 saying "The Quad-core, 2.26 GHz Snapdragon 800 SoC is layered beneath the RAM".
I reckon it's a rogue app, which I hope isn't a system app, running wild - a system app will be hard to cure.
A ROM refresh is probably a good place to start, and if you can wait for Android 6.0 then why settle for less...

Wiped my os on nexus 5 trying to install nethunter only comes on in twrp. very new to this be easy on me ive previously installed a vm lab with kali linux.
I have downloaded adb and fastboot
Using winace . Before this my pc would not recognize my device, "no drivers". But now it shows up on the pc control panel as active and found
However snap pea still cant find drivers although now it says are you fornatting your phone with only one option "yes" then it just dissappear. ... but before I downloaded adb, fast boot ... snap pea was simply saying no drivers found.... Please help. ..thank you.
Sent from my GT-I8190 using XDA Free mobile app

Here's an update on my situation: the cellular network is back at both my house and my workplace. The way it works, it seems that it takes it a day to "adapt" itself to the location and then gives me network. So at first after the Factory Reset, I didn't have network at my house, the day after I did. Now, when I went to work on Monday I didn't have network, but when I did on Tuesday, I did. My job is an hour of road away too, and at some places on the road I don't get any network, but it happens less and less as I travel back and forth.
The random restart and overheating issue are still present however. I didn't test the notifications (on vibrate) but I will soon. As long as I have my cellular network, I don't care about the other issues, until Android 6.0 (M) gets released and I fastboot it on my phone.
Now, since I bought my Nexus 5 using a MasterCard, I remembered that they have a promotion which double the guarantee on electronics (up to a 1 year), which means that I have a 2 years guarantee on my phone. So I called LG, and they have a promotion right now, $150 to get my phone repaired by their tech center IF it can be repaired. If they can't, they send it back and gives me a 50% refund (around that number).
My current plan of action is to wait for Android 6.0 (M) to get released, flashboot it on my phone and see how it goes from there.
Thank you for all the replies so far, they really helped me and still help me today

Good luck man. Keep us updated.
Sent from my Nexus 4 using XDA Free mobile app

Alright so, I fastbooted Android 6.0 on my Nexus 5, and it seems to have done the trick. I have network everywhere now, even on the road. I still lose it from times to times (a few seconds only), but this is a "normal" behavior considering the carrier I have. The notification issue is also gone, and so does the restart issue since I didn't have it once so far. But I only fastbooted it yesterday evening so it might be too soon to say that.
Now, I still have the "overheating" issue, but it could be from me playing Fallout Shelter, I really don't know. I used to play Clash of Clans alot, and graphically speaking, I think it's more demanding than FS, but I never had that overheating effect before. One thing I noticed however is that after fastbooting Android 6.0, my battery drops real fast, even when idle. I thought that Android 6.0 was supposed to improve the battery life. I'll try to see what process, app or activity is taking the most juice out of it, but I'm sure this isn't normal.

Alright so it took me an hour to go from my house to my workplace, and my battery went from 34% to 12%, while being on standby. This isn't normal I guess. I'll need to charge it to 100% once, and then use the Battery setting to see what's taking all the juice.

Might have spoke too soon. When going to work today, I went in a room where there's usually no signal (or the signal is very weak), and lost the network. It's normal in that room so I didn't pay much attention to it, but now I'm not able to get back on the network. Even searching for the Network Operator fails. Sigh, it really looks like I'll have to send it to LG for repair. I guess I need to fastboot it first to erase all my data, because they need to use my phone to test the repairs they make?

Sooooooo many problems since nougat update!

Well this really sucks. I've been telling people for a long time that my G5 has been the best phone I've ever had...a true powerhouse. Then came the Nougat update. Since then it's been nothing but problems. I called Verizon, LG (useless), and Google. All said 'try a factory data reset, that should fix everything'. Yeah, right. So after the Ohhhhhhh-so-painful FDR, I still have all the same problems. When plugging in the oem or third party fast chargers (I have two of each), the notifications will simultaneously say "slow charging" and either "charging" or "fast charging" at the same time. Unplugging and reconnecting will fix it every time. Also, I'm getting ghost images when changing screens...I can still see a shadow of the previous screen which eventually fades away. These are both just minor annoyances, but still weren't there before. But also, my NAV appears to have a hard time keeping track of where I am. More annoying. But the biggie is that I can no longer use any of my many Bluetooth headsets for phone calls. You just can't have a Bluetooth conversation anymore. Streaming audio is fine. But calls aren't doable. That's a problem. Since I already tried an FDR to no avail, Verizon is going to send me a new phone. All I can say is if it comes with Marshmallow, I'm leaving it that way. Any benefits that Nougat brought are far outweighed by the problems. I'll wait until they fix it, maybe then. Anybody else been so plagued by this update?
D Dave

I have the same problem.. I have to charge and re-start the phone to make the phone "charging" otherwise it is intermittently connected and disconnected.. I've done factory reset and didn't work out also.. I guess getting a new replacement from T-mobile is the option here.

I got the new phone that Verizon overnighted to me and got it all set up. It thankfully came loaded with marshmallow and is working fine, but keeps prompting me to install Nougat. I'm going to keep postponing the update for now to give them a chance to work the bugs out. Is there anybody out there who has installed the update on their Verizon G5 without any problems after?

I have the charging issue as well and it started with 7.0.

You should report it. They won't fix something if only a couple people report the problem. They sent me a new phone and I've managed to defer the 7.0 update for over a week now. It prompts me everyday, but I just say later! I'll wait awhile to see if they fix it. The unbearable Bluetooth call quality was just totally unacceptable.

Nougat?
My G5 is still on Marshmallow, and does not see that there is any update to Nougat available. So what are you all talking about?

What carrier are you with? I'm on Verizon, so maybe not all carriers have it yet. Or maybe you're one of the lucky ones who wasn't randomly chosen to be a guinea pig and find all the bugs and glitches. ☺

I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?

Dangerous Dave said:
Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
Click to expand...
Click to collapse
Me, totally problem free. No problems of any kind but it did fix one bug, I had an app that wouldn't run in Marshmallow and it's back working normally again with Nougat, who knows why?

jpradley said:
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
Click to expand...
Click to collapse
Try to keep up.

I have the G5 on Verizon and am fully updated. The only problem I've had is with storage space. 85% full and I'm lagging frequently. I've deleted as much as I can, to no avail. I can't seem to get anything successfully moved to the SD card, so I'm not sure of its purpose.

I´ve got exactly the same problems and more.... What did you do to fix them in the meantime?
To add another problem, my fingerscanner isn't working 9 out of 10 times.
It became an annoying piece of ****! Please help to get my awesome phone back.
Greetz from the Netherlands

I've had other bluetooth issues... I have to restart bluetooth nearly every day to get it to connect to my devices, it's as if the bluetooth apk is hanging up in the background.
That said... My phone updated to 27A this morning, so I guess I'll find out in the next few days if I have the same problem, lol

Well the 27A update must literally be ONLY the security patch. It didn't fix the bluetooth issues...

Seriously this update has been the worst. I too am experiencing the power cable issue. I'd say 7 out of 10 times it tells me it's slow charging. Simply reseating the cable fixes it every time. The most frustrating part for me is Facebook and Twitter. With the first Nougat update the Facebook app began to bug out. At least once a day it randomly crashes, even when i'm not actively on it, and begins a crash loop that won't stop until I restart the phone. that usually fixes it. I'd say every other week I've had to straight up re-install the FB app to fix the crash loop. and now after the recent update that was pushed the twitter app keeps failing to load some images. Most tweeted images show up fine but profile/banner images will not. Again fixed with a restart. This is really quite frustrating. I don't understand what they did to break Nougat so badly. My friends Pixel hasn't had any of these issues. I'm getting so fed up with my G5. I love it but it just so damn locked down and now this. It really makes me wary of getting another LG phone

Well, it's been over three months since I started this thread. The problems after the Nougat update were just unacceptable, so Verizon sent me a new phone loaded with Marshmallow. I've been deferring the update every day for three months. Last night I accidentally tapped the wrong spot on my screen and it installed the damn Nougat update. I've had the update less than 24 hours now, so haven't tried everything. But I can tell you they haven't fixed the problem with the slow charge/fast charge, as it came back IMMEDIATELY after the update. I called Verizon today to ask why the hell LG couldn't fix that issue in three months time! Verizon called LG for me and inquired if there was a fix. LG said if I send the phone back to them, they'll fix the corrupted files and send it back to me. Really?!? Both my G5s experienced the same problem immediately after the update and they couldn't fix the issue in the download in three months time? Douchebags. Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!

Dangerous Dave said:
Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
Click to expand...
Click to collapse
Unfortunately don't have anything helpful for you, other than to say, you're not alone, and I similarly got sufficiently pissed with this bug today to see if there was a solution yet.
Pretty sure you answered your own question though: they don't actually have a fix because LG has likely stopped developing new releases for the G5 in anticipation of the G6 release. They want you to send it back to them for the "fix" because it's a pain in the ass and transfers the opportunity cost onto you, which hopefully (in their eyes) means they can do absolutely nothing.
I'm just.... beyond frustrated with this ****ing phone. I really wish that I would have limped by on my old HTC M8 until the V20 came out, even with its barely-chargeable battery. At this rate, I would have been better off with a pixel or internal-battery phone for that matter. There is just seemingly no end of software and hardware issues with this phone, and LG's piss-poor customer service gives you almost no recourse for any of them

Hi. G5 VS987 Owner here with a build date of 10/2016 so I've managed to survive the bootloop issues that plagued a great number of us thus far.
My theory is: LG has no clue on how to push an OTA update.
My question(s) are: How many of you updated with the OTA?
And how many updated via LG Bridge or some other flashable method?
I'm wondering what if any difference knowing this makes because while this phone has honestly been the best/fastest/bug free phone I've ever used...the update nagscreen has me wanting to choke the [email protected]!%# out of it. It just won't go away.
I really wanted the Note 7 before they blew up...What to do guys?
---------- Post added at 02:43 AM ---------- Previous post was at 02:41 AM ----------
Another thing...is there a way to flash back to MM if this update really goes south?

I updated to Nougat OTA with no problems except the power cord which I fixed.
Here's how I did it:
DISCLAIMER! I KNOW this has nothing to do with the problem and cannot possibly fix it but... it did fix it for me so give it a try, OK?
1. When you get the slow charging message look at the power cord, turn it around and plug it in the other way, see if that helps. Once you've determined that plugging the power cord in one way reduces the frequency of the error just keep on doing it that way and in a couple of days the problem will be gone!
I know, I know, but try it, what can it hurt?

Well, interesting update here. Verizon said I could send it back to LG to have corrupt files replaced. I decided that neither option, living with the problem or shipping the phone back to LG, was acceptable. I called Verizon back and told them so, asking for a replacement and hoping it would come with MM. They just sent me a replacement, and it came with Nougat already on board. But would you believe this phone works perfectly! I mean, it rocks! I have NONE Of the problems I had with the last two phones after the OTA update. So maybe the OTA really is a piece of crap. But I gotta say, it's nice to love my phone again.