So I got my XT720 a few days ago and am loving it. Two things though:
1) I've had to do a quick reset (take out battery) about 4-5 times in the same amount of days. What happens is sometimes the screen will go blank (or when I press the on button all that will happen is the 4 buttons at bottom of phone will light up). Screen/phone becomes unresponsive and only way to get back to normal is to take out battery. I'm pretty sure that every time this has happened has been right (or shortly) after me downloading something on my phone (i.e. putting on a new wallpaper, or a song). Anyone have this happen to them?
2) I don't want to root or put on Dexter's ROM just yet. The reason for this is because a) I just got my phone and I don't want to void the warranty until I know everything works with no issues b) I'd rather wait for the complete/fully polished version of the ROM - I'm in no hurry right now, this phone is a big big upgrade from my previous phone even without 2.2.
Anyways, the point is, I'm pretty sure my phone isn't running with the 720MHz update right now and is running at 550. I want to put on that update to make my phone faster while I wait to root. However, whenever I go to - about phone - check for system updates - and click on that, it always tells me "Server unavailable. Try again later.". Been trying for the past few days and no luck. How can I get the 720MHz update (without rooting - at this point)?
Thanks
If the screen doesn't come on when you turn on the phone, you may have a defective one. My first XT720 was a dud right out of the box. I had to take it back to the Cincinnati Bell store and get it exchanged. I've heard of other people having similar experiences with the phone not turning on. Take it back. If they give you any crap about it, just tell them that the Motorola tech from their forums told you to take it back. This adds a bit of validity to the problem and may make it an easier transaction.
Nah, it works fine for the most part. Turns on and off and runs just fine normally. But my issue is I've just had it basically freeze up 4-5 times in the past week (noticing a possible connection to me downloading things).
I would think your phone is running at 720mhz. I believe the European / Asian versions were originally 550mhz & had an ota udate to the 720 level. You could download Android System Info or Elixer to check it out though.
I would also agree with reverendkjr, it the phone is acting funky take it back & get a replacement.
The XT720 from Wind is 720mhz with stock firmware, the only 550mhz was Korean version AFAIK, maybe some Euro versions.
As for the screen, you may want to try doing a factory reset on your phone. If it persists after that take it back to Wind for a replacement, had my wife's XT720 replaced due to a microphone problem.
R-D said:
The XT720 from Wind is 720mhz with stock firmware, the only 550mhz was Korean version AFAIK, maybe some Euro versions.
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Click to collapse
Oh? I figured it might be at 550 since going back to homescreen - it reloads pretty often (thought 720 wouldn't do that), though it does run snappy enough in all other areas.
As for the screen, you may want to try doing a factory reset on your phone. If it persists after that take it back to Wind for a replacement, had my wife's XT720 replaced due to a microphone problem.
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Be a bit of a pain to factory reset at this point. The problem isn't terribly disruptive at this point. Doesn't happen often enough to really bother me and restarting is quick. If it does continue and become frustrating I may consider factory reset. I just was wondering if anyone else experienced this.
WIND would give me a replacement at any time (within the year) if I told them about this issue? (Kind of hard to prove since it happens at it's own whim. Don't want to seek a replacement just yet anyways - not unless it continues and is an annoyance)
Just put a call into support so they have a record of the problems, explain to them you cant reproduce the problem, but it is a brand new phone and should not be doing this regardless.
They will suggest the reset to see if the issue persists, but you can decline at this time and at least get the issue logged so you have a better chance of replacement in the future.
Keep in mind though, within 14 days they will replace with a new phone, beyond that you may get a used one.
I can't imagine just ignoring a problem with a new phone like that. Especially since you have the ability to have it replaced for free.
Heck, I took a phone back once because it had ONE dead pixel on the screen. When the girl looked at me and said "Really?" I said "Hell yes, I just bought this damn thing and I want it to be PERFECT!"
you need to setup the APN to connect to 3G to get your 720 upgrade from OTA (if purchased unlocked Euro or Asia models)
if it's a Wind XT720 it should already be on 720
reverendkjr said:
I can't imagine just ignoring a problem with a new phone like that. Especially since you have the ability to have it replaced for free.
Heck, I took a phone back once because it had ONE dead pixel on the screen. When the girl looked at me and said "Really?" I said "Hell yes, I just bought this damn thing and I want it to be PERFECT!"
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Click to collapse
Yeah, I suppose that's true. If it happens again I'll look into getting it replaced.
Thanks for the help guys.
my XT711 has done the "blank screen a few times also and I have to remove the battery to reset it. Very strange thing, but I have had the phone for only a few days so im gonna see what its gonna do first cause sending it back to china is a pain in th butt.
Related
This is my third device and for 8 days it has been pretty rock solid, Yesterday I had 2 screen freezes and noticed it had been rebooting randomly.(for how long I do not know but I thought at first the app was turning itself off, than learned the device was actually rebooting itself) Today while at a restaurant I lost data and the signal would go in and out. In this same place my Vibrant gets 3-4 bars of 3G consistently. Upon arriving at home I had the same situation but additionally the GPS refused to lock or even see any sats. After rebooting twice it finally straightened out. I only have a couple of days left to decide whether to get a refund or take the chance of getting one that has even more issues or just keep this one and hope for the best. Anyone else have these or issues like them?
Are you running stock? There is a patch that fixes the slow Downs which can cause a reboot.
LG left the device in engineering mode which is why it boots up so fast.
Root and flash the patch, or wait for official gingerbread, or foot and flash CM7 which is doing me good.
LG G2x CM7 2.3.4
http://www.MiiWiiChat.com
http://www.SnapSiteAdmins.com
Yes, my data randomly gets stuck, switching to airplane mode and back fixes it sometimes, otherwise a reboot fixes it.
My GPS randomly dies and gets stuck, usually while navigating, only way I've found to fix that is yet another reboot. Cycling the GPS on and off does nothing.
Also, about once a week, the phone will crater, come back up to "system checking", decide it doesn't like something and do a factory reset! I'm actually scared every time I reboot that it'll come up reset.
Also notice if I make heavy use of the internal SD card, say, 1080p video recording, it'll randomly reboot. Defective memory?
Par for the course until LG figures stuff out. I wish this was like a computer and everything worked when it was expected to work!
Running the dexopt patch, rooted, and nothing else major.
player911 said:
Are you running stock? There is a patch that fixes the slow Downs which can cause a reboot.
LG left the device in engineering mode which is why it boots up so fast.
Root and flash the patch, or wait for official gingerbread, or foot and flash CM7 which is doing me good.
LG G2x CM7 2.3.4
http://www.MiiWiiChat.com
http://www.SnapSiteAdmins.com
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Click to collapse
Yes running stock and applied the patch as soon as it came out. I have not tried cm7 yet. The patch does not seem to do any good for this device.
Lightning Blue said:
Yes, my data randomly gets stuck, switching to airplane mode and back fixes it sometimes, otherwise a reboot fixes it.
My GPS randomly dies and gets stuck, usually while navigating, only way I've found to fix that is yet another reboot. Cycling the GPS on and off does nothing.
Also, about once a week, the phone will crater, come back up to "system checking", decide it doesn't like something and do a factory reset! I'm actually scared every time I reboot that it'll come up reset.
Also notice if I make heavy use of the internal SD card, say, 1080p video recording, it'll randomly reboot. Defective memory?
Par for the course until LG figures stuff out. I wish this was like a computer and everything worked when it was expected to work!
Running the dexopt patch, rooted, and nothing else major.
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Gosh, sounds like we got the exact same phone!!LOL Almost my situation word for word!!!!!!!!!!!!!!!!!!! Do you really think that software patches will fix all the issues? I would like to believe but am doubtful. I went through the GPS debacle with the Vibrant and it still has not been fixed after almost a year for a lot of people.
As powerful this phone sounds I am hesitant of getting it because of the list of complaints. I think the g2 might be a better choice even though it has an inferior chip
The patch made a big difference with mine. After the patch is successfully applied, it will take longer to boot and won't slow down and laggy after a few hours.
I'm wondering if it was applied correctly? It would have to be applied after every wipe you've done. Thing is you have to remove the X-Factor from the equation. Flash CM7 and see if the problem is persistent or not. If it is, replace the phone. If not, then you owe me $5 cause I called it. There is a weird bug with the stock kernel. We are expecting an updated Kernel with the new Gingerbread rom that is about to be released.
@Jjday7: I wouldn't sweat it. I've been around the block and as far as hardware goes; the G2x is solid. The initial kernel is a little wonky but thank god we have CM7 right? I used my GPS today and had no problem getting a lock and keeping it. Of course I'm on CM7. I also don't have anymore random lockups.
player911 said:
The patch made a big difference with mine. After the patch is successfully applied, it will take longer to boot and won't slow down and laggy after a few hours.
I'm wondering if it was applied correctly? It would have to be applied after every wipe you've done. Thing is you have to remove the X-Factor from the equation. Flash CM7 and see if the problem is persistent or not. If it is, replace the phone. If not, then you owe me $5 cause I called it. There is a weird bug with the stock kernel. We are expecting an updated Kernel with the new Gingerbread rom that is about to be released.
@Jjday7: I wouldn't sweat it. I've been around the block and as far as hardware goes; the G2x is solid. The initial kernel is a little wonky but thank god we have CM7 right? I used my GPS today and had no problem getting a lock and keeping it. Of course I'm on CM7. I also don't have anymore random lockups.
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I have applied it before and after GB update. I have hesitated flashing cm7 (have a couple of questions) If I do flash it and want to go back to stock or some other rom, would I have to flash a different kernel even with my nanroid? If so what would be the process for that? AS far as GApps I notice that you cannot use the one for tegra. All I have found at the cm7 site is universal which I suppose would be the one to choose. Do you know for sure?I have used cm7 on my nexus one but not on my Vibrant . Any and all help is greatly appreciated.
I also have all the same issues as the OP. Hopefully the update fixes all these issues. Did any of you notice the phone really hot when the reboots and freezes occurred?
Sent from my LG-P999 using XDA App
So where is this patch? My GPS has been non-functional this morning. Usually it just takes a LONG time to lock on. Also, last two days I've been getting the freezing while on a call. Black screen, won't come back, have to remove the battery. Early this morning after taking the phone off the charger was the first time it froze to black screen while not on a call.
Jjday7 said:
As powerful this phone sounds I am hesitant of getting it because of the list of complaints. I think the g2 might be a better choice even though it has an inferior chip
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To my G2x friends above. Keep swapping phones. Don't give up. I was at my wits end until I swapped out a couple of times. My new phone has no bleed issues and the random crazy stuff has completely stopped.
lilaliend... take it back. get another. It should not do that. It will be nothing but a head ache/heart ache until you do. I get a solid lock within 5 seconds.
Jjday... if you get one, run the heck out of it the first few days to see if all is good. Any issues pop up...swap it.
This is a solid phone that seems to have had some issues with the first run of production. There are many detailed posts on how to fix any minor annoyances. TMobile sold out of them for a reason.
Swap bad behaving phones then read, read, and then read some more. The potential of this phone is awesome. I am a die hard WM guy who has been converted.
So .. I ended up exchanging my g2x in via t-mo customer support since I was out of the window of taking it back to the store (having 4g/wifi toggle issues etc, random reboots). The new phone is by far better, but I am having issues with the GPS still. It will see 10 satellites, all locked on (green via GPS test) but it takes forEVER to lock. When I first took the phone out of the box it locked within seconds inside my house ... should I send this back for another one again?
Didn't seem to have this problem when I first put Mango on but now it seems to be happening everyday. What's basically happening is my data connection just seems to disappear. 3G shows fine and SMS's come through, but I can't get on the internet, Twitter or Facebook at all.
The only way of fixing it is to pull the battery for a few seconds and then boot it back up. Flight mode doesn't fix it, nor does trying to change the carrier.
Anyone else had the same issue? Can see myself going back to NoDo unfortunately
Same issues here. Everytime the phone goes to 3G (or even G) it seems to loose data connection. Means no browsing, no bing maps, no syncing whatsoever...the same thing happened to me with NoDo, so I'm going to stay with Mango beta. Switching to flight mode and back usually fixes the conncetion though.
Reverted back to NoDo and data seems to be fine again (fingers crossed). It started to get worse, to the point where I'd only be able to get data for a few hours before needing to pull the battery.
DagsJT said:
Didn't seem to have this problem when I first put Mango on but now it seems to be happening everyday. What's basically happening is my data connection just seems to disappear. 3G shows fine and SMS's come through, but I can't get on the internet, Twitter or Facebook at all.
The only way of fixing it is to pull the battery for a few seconds and then boot it back up. Flight mode doesn't fix it, nor does trying to change the carrier.
Anyone else had the same issue? Can see myself going back to NoDo unfortunately
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Click to collapse
I had this on mine. Worked out that you have to select your phone provider's network explicitly in 'Settings' - Cellular' or 'Mobile Network' (if in Europe). If you use 'Automatic', it looses the data connection quite a lot...
Hope this helps!!!!
Just updated to Mango a week ago - Official via Zune.
Hadn't noticed it till today but I went on a long trip today and saw that after 20 mins or so my emails had stopped syncing. Only thing to get the connection back was a soft reset.
Seems after an hour or so it drops the data connection, and even though it is displaying a G/E/3G/H the connection isn't actually active.
This is a major issue... I can't be resetting my phone every hour!
I wonder if it is an issue with the roaming switch between Orange and T-Mobile because from what i've read it only really seems to be happening to people on Orange or T-mobile with the Omnia 7.
Another reason this is going to be my first and last Samsung device! Roll on Nokia.
Upgraded to official Mango and still getting the same problem, needing to pull the battery and boot it back up to get data running again.
Will try geddeeee's suggestion.
DagsJT said:
Upgraded to official Mango and still getting the same problem, needing to pull the battery and boot it back up to get data running again.
Will try geddeeee's suggestion.
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Click to collapse
I tried this but it didn't seem to help. I'd be curious to see if it fixed the problem for you though.
I now know of at least 4 people on Orange with the Omnia 7 now suffering this problem.
Nope, doesn't work. This is ridiculous and kinda makes the phone useless as a smartphone if it keeps losing its data connection every hour. Not very happy at all.
DagsJT said:
Nope, doesn't work. This is ridiculous and kinda makes the phone useless as a smartphone if it keeps losing its data connection every hour. Not very happy at all.
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Likewise. It renders the phone more or less useless. May as well have a dumb phone.
I hard reset mine 2 days ago and haven't installed or changed anything on it yet to see if it happens. I haven't been to an area where i'd lose reception yet though so i'll see if it helps.
As an aside some other problems i was having with mango have been solved with a hard reset. Improved battery life, voice to text is putting punctuation in properly now (before it would put spaces like "don ' t"). My lock screen doesn't have lag displaying the time and calendar info any more. That's what i've noticed so far at least.
May be worth trying as it seems that the update didn't seem to install properly for me.
Freypal said:
Likewise. It renders the phone more or less useless. May as well have a dumb phone.
I hard reset mine 2 days ago and haven't installed or changed anything on it yet to see if it happens. I haven't been to an area where i'd lose reception yet though so i'll see if it helps.
As an aside some other problems i was having with mango have been solved with a hard reset. Improved battery life, voice to text is putting punctuation in properly now (before it would put spaces like "don ' t"). My lock screen doesn't have lag displaying the time and calendar info any more. That's what i've noticed so far at least.
May be worth trying as it seems that the update didn't seem to install properly for me.
Click to expand...
Click to collapse
I'll do a reset on mine now and see how it goes.
Edit: Still got the time lag when turning the phone on.
DagsJT said:
I'll do a reset on mine now and see how it goes.
Edit: Still got the time lag when turning the phone on.
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Click to collapse
After updating to mango mine was taking an age to boot up. sometimes as much as 2 minutes and it happened several times where it actually just froze completely with a black screen and just the battery indicator displaying.
I havent had a reason to reboot it yet so not sure if thats changed.
I was suffering the disappearing keyboard as well but so far touch wood. that hasn't happened yet either.
Well, tonight I went off for a run through the forest where i knew i would lose reception.
Sure enough when i got back to my car my data connection had died "email last update 39 minutes ago" or whatever.
Needed a soft-reset to get working again. So hard-resetting the phone hasn't solved this. I'm getting stupid battery level problems too, had this for a while now. When the phone is on it will show around 30% battery, after a soft reset it comes up with battery critically low.
Getting fed up with this now. If i return the phone I'm pretty sure that the same problem will be present as it's software related. All it means is my phone is more or less useless now.
Well I thought the hard reset had done the trick. Had emails coming through right up until I went to bed and turned on flight mode. Just trying to access data now and it's not working again.
Nokia's phone announcement and release can't come soon enough.
DagsJT said:
Well I thought the hard reset had done the trick. Had emails coming through right up until I went to bed and turned on flight mode. Just trying to access data now and it's not working again.
Nokia's phone announcement and release can't come soon enough.
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I was genuinely gutted when i saw it wasn't working. It lasted two days and I thought it was fixed too. I don't know if it may have made it slightly better though...
I'm due an upgrade the start of next year. Like you say it can't come soon enough. I really love the OS, Mango is great but it seems Samsung have managed to ruin it again.
Nokia for me for sure.
I'm convinced this is an issue between the Software and the Orange network. Something either Samsung or Orange should have picked up during the testing phase so I can't see a replacement device being any better.
I can either sell it and get around £160 or so towards a new phone, or change supplier. I could go back to GiffGaff but O2 doesn't give 3G in my workplace and the other suppliers are too expensive for what I'm after.
The problem waiting for Nokia's phone is that I'm not going to have the money to buy a brand new Nokia outright and I don't want to get tied into a 18/24 month contract as I'm quite happy on my 30-day rolling contract.
Decisions...
DagsJT said:
I can either sell it and get around £160 or so towards a new phone, or change supplier. I could go back to GiffGaff but O2 doesn't give 3G in my workplace and the other suppliers are too expensive for what I'm after.
The problem waiting for Nokia's phone is that I'm not going to have the money to buy a brand new Nokia outright and I don't want to get tied into a 18/24 month contract as I'm quite happy on my 30-day rolling contract.
Decisions...
Click to expand...
Click to collapse
Tough call. There is always the possibility that a "Samsung Update" will be pushed out in the near future that could solve this. Between Nov 2010 and now i've had 5 updates to this phone so it's at a rate of around 1 every 2 months. And one of those was a firmware update only. It could be that it is simply a radio software issue and a new rev. could resolve it.
For my part i have insurance with Orange so they have already agreed to take the phone back and replace it. I know from past experience if i have the same fault with the phone 3 or 4 times they offer a different hand set in exchange. So conceivably if i keep sending them back i could get a Mozart or Radar i would guess.
The problem with that would be that i'd have to keep re-setting up new phones at a rate of around once a week and that's a whole world of hassle
Just out of interest, did your Omnia 7 have any Samsung apps prior to upgrading to Mango?
I've forced my Omnia 7 to upgrade to Mango via the Zune trick so I'm not sure I'll get any Samsung updates as I'm using a stock Microsoft rom as opposed to a Samsung version. Samsung haven't even released their version of Mango yet, have they?
DagsJT said:
Just out of interest, did your Omnia 7 have any Samsung apps prior to upgrading to Mango?
I've forced my Omnia 7 to upgrade to Mango via the Zune trick so I'm not sure I'll get any Samsung updates as I'm using a stock Microsoft rom as opposed to a Samsung version. Samsung haven't even released their version of Mango yet, have they?
Click to expand...
Click to collapse
Well mine wasn't forced - i updated when zune prompted me to. I did have some Samsung stuff installed prior. Now app is broken but that's affecting everyone.
When i hard reset none of them were pre-installed though.
Out of interest has your device been working better in any way since hard resetting like mine has?
Freypal said:
Well mine wasn't forced - i updated when zune prompted me to. I did have some Samsung stuff installed prior. Now app is broken but that's affecting everyone.
When i hard reset none of them were pre-installed though.
Out of interest has your device been working better in any way since hard resetting like mine has?
Click to expand...
Click to collapse
It kinda feels like it is actually running better, to be honest. Internet (when it works) seems to draw the pages quicker as well as loading quicker, it feels smoother between transitions of apps so I think the hard reset has helped to some degree.
I've also got a "Help+How-to" app on there which I didn't have before the hard reset.
It'd be nice to have constant data access though I'm not holding out much hope for any updates to the OS from Samsung or Orange to fix anything up either.
DagsJT said:
It kinda feels like it is actually running better, to be honest. Internet (when it works) seems to draw the pages quicker as well as loading quicker, it feels smoother between transitions of apps so I think the hard reset has helped to some degree.
I've also got a "Help+How-to" app on there which I didn't have before the hard reset.
It'd be nice to have constant data access though I'm not holding out much hope for any updates to the OS from Samsung or Orange to fix anything up either.
Click to expand...
Click to collapse
I'd noticed that Help and How to app as well.
Yeh I'm not really hopeful One question... are you signed up for Orange's Everything Everywhere thing? IE does your phone occasionaly switch to Orange-T-Mobile ?
I posted this almost verbatim to my G+ stream. It says it all, basically, and I don't have time (at work right now) to give a lot of detail but I wanted to get this out there...
----
I received three text messages this morning at 7:25 EDT.
They appeared to be random characters, like when an OS is trying to display characters from a language that requires a codepage it doesn't have installed. They are as follows:
<sisa:68571244:1:1:199:41970681>ezG7k3jzC7mFo6SSm7KUIg
<sisa:65471246:1:1:199:43800551>HE85MqRY33Xf0qmVbaCjyQ
<sisa:65471245:1:1:199:43799818>SpxSbHILo1mHG/EjkMAF2g
All three received at 7:25. I was able to use my phone up to this point because I was able to view the messages normally. Now, suddenly I have no digitizer response. None whatsoever. To use my phone, I have to pull the battery and boot to safe mode then use my trackpad and menu buttons to access certain features.
Now, it seems to me, the first part is like an address packet, maybe including a sequence number. The second part is like what I see when e.g. viewing the output of 'cat somefile.binary' in Linux. At first I thought it was spam from a foreign country, but now I'm wondering if this was some binary code received and interpreted by my phone. I wonder if this is possibly an android virus/remote hack? Is that possible?
I may wind up wiping the phone when I get home and have ability to back stuff up, but this is annoying, to say the very least.
-----------
Now, I did a little googling and it appears that it may just be that T-Mobile was trying to send an update to the phone (maybe the fact I'm on a custom ROM is why it borked). But has anyone had this or anything like it happen to them?
Thanks much in advance,
CJ
Update
It appears the digitizer fouling *may* have been a coincidence. Very odd how coincidences seem to keep happening to my electronics. Anyway, I'm about to wipe and reflash, see if it persists. If it was a software bork, it should be 100% resolved with a reflash. If hardware, it'll still be borky.
It is now intermittent, and I tapped the screen pretty firmly a bit ago and it started working almost reliably again. Sounds like a loose connection. Very odd coincidence.
Will update when decided for sure the cause.
cj chitwood said:
It appears the digitizer fouling *may* have been a coincidence. Very odd how coincidences seem to keep happening to my electronics. Anyway, I'm about to wipe and reflash, see if it persists. If it was a software bork, it should be 100% resolved with a reflash. If hardware, it'll still be borky.
It is now intermittent, and I tapped the screen pretty firmly a bit ago and it started working almost reliably again. Sounds like a loose connection. Very odd coincidence.
Will update when decided for sure the cause.
Click to expand...
Click to collapse
My evo **** needs a good smack every now and then when the kb gets opened because it has a bad flex cable. since I'm not with sprint and only test roms on that phone I don't need the kb anymore but sometimes the little one opens it
Sent from my myTouch_4G_Slide using Tapatalk 2
Yep, I'm not so lucky. I need the touchscreen more than the keyboard
Still, was on the phone for 45 minutes today talking with two different reps, and my replacement phone (another MT4GS in Khaki) is scheduled to arrive in three days.
Time to see if I can return it to stock. It's a hardware problem, so what ROM is on it shouldn't matter, but I don't want to give them any reason to balk.
Ok, I've been having some network issues, some of you may know. My service cuts off randomly and im quite sick of it. I've tried everything, nothing will fix it. I dont have an extra $400 laying around to RMA it. So, I am at the last resort. Its been fun, its a good phone, but at this point it really doesnt matter to me if i break it. I can get a moto g for $120 thqt will work like it was ment to. I really thunk its something wrong with the phone, I've never had this problem on tmobile before.
Anyway, im ready to crack this thing open and see if i cant fix it on my own. Maybe a connection is lose or something. I've watched a few videos, looks easy, ive popped my N72013 open so i im not worried.
Now, would anyone have any ideas what it could be? It acts like its a grounding issue, i can do just about anything, but when i download a rom, app, stream a video, anything that maxes out my internet, the service just completely drops, and says "no service" but usually comes back on after a few seconds. Sometimes the whole phone reboots. But, if is use 3g i never have any problems
So, any ideas on what to look for inside the phone? I was gonna unplug the wire for 4G and 3G, inspect maybe dust it off, and plug it back in.
If anyone has any ideas please fill me in. Thanks for your time.
Andromendous said:
Ok, I've been having some network issues, some of you may know. My service cuts off randomly and im quite sick of it. I've tried everything, nothing will fix it. I dont have an extra $400 laying around to RMA it. So, I am at the last resort. Its been fun, its a good phone, but at this point it really doesnt matter to me if i break it. I can get a moto g for $120 thqt will work like it was ment to. I really thunk its something wrong with the phone, I've never had this problem on tmobile before.
Anyway, im ready to crack this thing open and see if i cant fix it on my own. Maybe a connection is lose or something. I've watched a few videos, looks easy, ive popped my N72013 open so i im not worried.
Now, would anyone have any ideas what it could be? It acts like its a grounding issue, i can do just about anything, but when i download a rom, app, stream a video, anything that maxes out my internet, the service just completely drops, and says "no service" but usually comes back on after a few seconds. Sometimes the whole phone reboots. But, if is use 3g i never have any problems
So, any ideas on what to look for inside the phone? I was gonna unplug the wire for 4G and 3G, inspect maybe dust it off, and plug it back in.
If anyone has any ideas please fill me in. Thanks for your time.
Click to expand...
Click to collapse
They don't cash the 400 bucks, they just put a hold on it, I did it recently via a credit card, and the charge was quickly reversed.
I'd recommend replacing it, if you still don't want to do it (because of money), go directly through LG they'll have you send in the device and they'll fix it for you.
What you're suggesting is a last resort when you're out of warranty
Andromendous said:
Ok, I've been having some network issues, some of you may know. My service cuts off randomly and im quite sick of it. I've tried everything, nothing will fix it. I dont have an extra $400 laying around to RMA it. So, I am at the last resort. Its been fun, its a good phone, but at this point it really doesnt matter to me if i break it. I can get a moto g for $120 thqt will work like it was ment to. I really thunk its something wrong with the phone, I've never had this problem on tmobile before.
Anyway, im ready to crack this thing open and see if i cant fix it on my own. Maybe a connection is lose or something. I've watched a few videos, looks easy, ive popped my N72013 open so i im not worried.
Now, would anyone have any ideas what it could be? It acts like its a grounding issue, i can do just about anything, but when i download a rom, app, stream a video, anything that maxes out my internet, the service just completely drops, and says "no service" but usually comes back on after a few seconds. Sometimes the whole phone reboots. But, if is use 3g i never have any problems
So, any ideas on what to look for inside the phone? I was gonna unplug the wire for 4G and 3G, inspect maybe dust it off, and plug it back in.
If anyone has any ideas please fill me in. Thanks for your time.
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Looks like u are not running stock kernel ? Dose that kernel run westwood or googles default cubic for TCP congestion ? And have u tried restore factory IMG and test ?
drawde40599 said:
Looks like u are not running stock kernel ? Dose that kernel run westwood or googles default cubic for TCP congestion ? And have u tried restore factory IMG and test ?
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Yes, I've fastboot flashed stock 4.4.4, 4.4.3, 4.4.2, 4.4, tried different kernels, roms, called tmobile numerous times, changed sim cards, gone to different areas in town, you name it, I've probably tried it.
I had a similar problem with my nexus 5 it would be on LTE most of the time but after a few minutes of watching YouTube it would switch to h/h+/3g I did RMA through T-Mobile and this new one hasn't done it if you don't have a warranty your only choice is to replace the antenna or the radio hardware
So you are willing to buy a Moto G but not deal with Google RMA? RMA is free, a hold on your credit card is just that, nothing is charged unless you plan on skipping town with the 2nd Nexus.
Google support is one of the best in the business.They do everything they can possibly do to make your RMA as quick and painless as possible by cross shipping you the replacement device. If you have an issue with Google's RMA then you must have never been forced to RMA something before.
Its not that i have an issue with rma, its just, by the time i save up $400 and they ship me the new one, this phone will be obsolete anyway. The battery life isnt that good, its starting to get lcd bleed, ive read many people go through 5+ device and have the same issues. Im not saying its a bad phone, its the best phone ive ever had and ive had many good android phones im just saying, at this point it doesnt seem worth the time and effort, its like a 50/50 shot that ill get a good one.
Andromendous said:
Its not that i have an issue with rma, its just, by the time i save up $400 and they ship me the new one, this phone will be obsolete anyway. The battery life isnt that good, its starting to get lcd bleed, ive read many people go through 5+ device and have the same issues. Im not saying its a bad phone, its the best phone ive ever had and ive had many good android phones im just saying, at this point it doesnt seem worth the time and effort, its like a 50/50 shot that ill get a good one.
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It's like you're not listening...
It's a hold, not a charge.
ALSO.
LG (directly) will FIX / REPLACE FOR FREE. NO HOLDS YOU JUST SEND IT IN FIRST.
ericerk said:
It's like you're not listening...
It's a hold, not a charge.
ALSO.
LG (directly) will FIX / REPLACE FOR FREE. NO HOLDS YOU JUST SEND IT IN FIRST.
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..::FACE PALM::..
Nope... not even going to try anymore
Please dont. You obviously dont get the point of my post.
Not sure if I know the point of your post either, but another option is sending your N5 for RMA first (that way there's no hold on your account at all) and wait for them to send you a new one. You can even buy a moto g use it for the week or two you won't have a phone and return it or something.
I understand that you're trying to see if anyone knows what's wrong but to me it's like a needle in a haystack. You're going to be opening up the device to look for a loose connection, but it could be something completely different. Maybe it's a hardware part that is malfunctioning in which case you would need to track down a replacement. This is why everyone is suggesting you just RMA because, speaking from experience, it really isn't a bad experience at all. If you really want to try and fix it yourself of course you're free to do as you wish since it is your device, but I highly doubt anyone on the forum will be able to say for sure what the problem is.
Sounds like you're in a fringe 4g area like me. A few blocks away I get full 4g. On my block, I get almost nothing. I constantly drops 4g, then picks it back up again.
I get a full lte signal nearly everywhere i go, it doesnt just drop 4g, it drops all service completely
Well this really sucks. I've been telling people for a long time that my G5 has been the best phone I've ever had...a true powerhouse. Then came the Nougat update. Since then it's been nothing but problems. I called Verizon, LG (useless), and Google. All said 'try a factory data reset, that should fix everything'. Yeah, right. So after the Ohhhhhhh-so-painful FDR, I still have all the same problems. When plugging in the oem or third party fast chargers (I have two of each), the notifications will simultaneously say "slow charging" and either "charging" or "fast charging" at the same time. Unplugging and reconnecting will fix it every time. Also, I'm getting ghost images when changing screens...I can still see a shadow of the previous screen which eventually fades away. These are both just minor annoyances, but still weren't there before. But also, my NAV appears to have a hard time keeping track of where I am. More annoying. But the biggie is that I can no longer use any of my many Bluetooth headsets for phone calls. You just can't have a Bluetooth conversation anymore. Streaming audio is fine. But calls aren't doable. That's a problem. Since I already tried an FDR to no avail, Verizon is going to send me a new phone. All I can say is if it comes with Marshmallow, I'm leaving it that way. Any benefits that Nougat brought are far outweighed by the problems. I'll wait until they fix it, maybe then. Anybody else been so plagued by this update?
D Dave
I have the same problem.. I have to charge and re-start the phone to make the phone "charging" otherwise it is intermittently connected and disconnected.. I've done factory reset and didn't work out also.. I guess getting a new replacement from T-mobile is the option here.
I got the new phone that Verizon overnighted to me and got it all set up. It thankfully came loaded with marshmallow and is working fine, but keeps prompting me to install Nougat. I'm going to keep postponing the update for now to give them a chance to work the bugs out. Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
I have the charging issue as well and it started with 7.0.
You should report it. They won't fix something if only a couple people report the problem. They sent me a new phone and I've managed to defer the 7.0 update for over a week now. It prompts me everyday, but I just say later! I'll wait awhile to see if they fix it. The unbearable Bluetooth call quality was just totally unacceptable.
Nougat?
My G5 is still on Marshmallow, and does not see that there is any update to Nougat available. So what are you all talking about?
What carrier are you with? I'm on Verizon, so maybe not all carriers have it yet. Or maybe you're one of the lucky ones who wasn't randomly chosen to be a guinea pig and find all the bugs and glitches. ☺
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
Dangerous Dave said:
Is there anybody out there who has installed the update on their Verizon G5 without any problems after?
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Me, totally problem free. No problems of any kind but it did fix one bug, I had an app that wouldn't run in Marshmallow and it's back working normally again with Nougat, who knows why?
jpradley said:
I'm on Verizon.
This is a Verizon LG G5 forum. Are those posting here WRT Nougat posting in the wrong place?
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Try to keep up.
I have the G5 on Verizon and am fully updated. The only problem I've had is with storage space. 85% full and I'm lagging frequently. I've deleted as much as I can, to no avail. I can't seem to get anything successfully moved to the SD card, so I'm not sure of its purpose.
I´ve got exactly the same problems and more.... What did you do to fix them in the meantime?
To add another problem, my fingerscanner isn't working 9 out of 10 times.
It became an annoying piece of ****! Please help to get my awesome phone back.
Greetz from the Netherlands
I've had other bluetooth issues... I have to restart bluetooth nearly every day to get it to connect to my devices, it's as if the bluetooth apk is hanging up in the background.
That said... My phone updated to 27A this morning, so I guess I'll find out in the next few days if I have the same problem, lol
Well the 27A update must literally be ONLY the security patch. It didn't fix the bluetooth issues...
Seriously this update has been the worst. I too am experiencing the power cable issue. I'd say 7 out of 10 times it tells me it's slow charging. Simply reseating the cable fixes it every time. The most frustrating part for me is Facebook and Twitter. With the first Nougat update the Facebook app began to bug out. At least once a day it randomly crashes, even when i'm not actively on it, and begins a crash loop that won't stop until I restart the phone. that usually fixes it. I'd say every other week I've had to straight up re-install the FB app to fix the crash loop. and now after the recent update that was pushed the twitter app keeps failing to load some images. Most tweeted images show up fine but profile/banner images will not. Again fixed with a restart. This is really quite frustrating. I don't understand what they did to break Nougat so badly. My friends Pixel hasn't had any of these issues. I'm getting so fed up with my G5. I love it but it just so damn locked down and now this. It really makes me wary of getting another LG phone
Well, it's been over three months since I started this thread. The problems after the Nougat update were just unacceptable, so Verizon sent me a new phone loaded with Marshmallow. I've been deferring the update every day for three months. Last night I accidentally tapped the wrong spot on my screen and it installed the damn Nougat update. I've had the update less than 24 hours now, so haven't tried everything. But I can tell you they haven't fixed the problem with the slow charge/fast charge, as it came back IMMEDIATELY after the update. I called Verizon today to ask why the hell LG couldn't fix that issue in three months time! Verizon called LG for me and inquired if there was a fix. LG said if I send the phone back to them, they'll fix the corrupted files and send it back to me. Really?!? Both my G5s experienced the same problem immediately after the update and they couldn't fix the issue in the download in three months time? Douchebags. Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
Dangerous Dave said:
Now I have to decide which is a bigger pain in the a$$, having to unplug and replug my phone every time I want to charge it...you know...until I get a new phone, or format it, send it back to them for however many weeks it takes them to (theoretically) fix it, and rebuild it when I get it back. Why, oh why, wouldn't they implement the fix they already have, instead of pushing out flawed software, then making me send my phone in to them to fix. Grrrrrrrr!
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Unfortunately don't have anything helpful for you, other than to say, you're not alone, and I similarly got sufficiently pissed with this bug today to see if there was a solution yet.
Pretty sure you answered your own question though: they don't actually have a fix because LG has likely stopped developing new releases for the G5 in anticipation of the G6 release. They want you to send it back to them for the "fix" because it's a pain in the ass and transfers the opportunity cost onto you, which hopefully (in their eyes) means they can do absolutely nothing.
I'm just.... beyond frustrated with this ****ing phone. I really wish that I would have limped by on my old HTC M8 until the V20 came out, even with its barely-chargeable battery. At this rate, I would have been better off with a pixel or internal-battery phone for that matter. There is just seemingly no end of software and hardware issues with this phone, and LG's piss-poor customer service gives you almost no recourse for any of them
Hi. G5 VS987 Owner here with a build date of 10/2016 so I've managed to survive the bootloop issues that plagued a great number of us thus far.
My theory is: LG has no clue on how to push an OTA update.
My question(s) are: How many of you updated with the OTA?
And how many updated via LG Bridge or some other flashable method?
I'm wondering what if any difference knowing this makes because while this phone has honestly been the best/fastest/bug free phone I've ever used...the update nagscreen has me wanting to choke the [email protected]!%# out of it. It just won't go away.
I really wanted the Note 7 before they blew up...What to do guys?
---------- Post added at 02:43 AM ---------- Previous post was at 02:41 AM ----------
Another thing...is there a way to flash back to MM if this update really goes south?
I updated to Nougat OTA with no problems except the power cord which I fixed.
Here's how I did it:
DISCLAIMER! I KNOW this has nothing to do with the problem and cannot possibly fix it but... it did fix it for me so give it a try, OK?
1. When you get the slow charging message look at the power cord, turn it around and plug it in the other way, see if that helps. Once you've determined that plugging the power cord in one way reduces the frequency of the error just keep on doing it that way and in a couple of days the problem will be gone!
I know, I know, but try it, what can it hurt?
Well, interesting update here. Verizon said I could send it back to LG to have corrupt files replaced. I decided that neither option, living with the problem or shipping the phone back to LG, was acceptable. I called Verizon back and told them so, asking for a replacement and hoping it would come with MM. They just sent me a replacement, and it came with Nougat already on board. But would you believe this phone works perfectly! I mean, it rocks! I have NONE Of the problems I had with the last two phones after the OTA update. So maybe the OTA really is a piece of crap. But I gotta say, it's nice to love my phone again.