Related
A couple weeks ago, I noticed my Galaxy S II wasn't syncing up with the charger properly - It would disconnect in odd successions for no reason unless I had the phone positioned JUST right. Figuring I'd take it into AT&T when I had a day off work I took to just charging it in my car. (Easier to position the phone at the proper angle for charger to sync)
One cold evening (upper 30's) I left my phone in the car for a few hours - and returned to find my phone screen full of splinters and cracks. - - When turning on the phone, the screen is black and the touch sensitive buttons are completely unresponsive.
However, The power & volume buttons do work. (I can hear incoming emails/texts) so the phone is receiving data - but I can't answer calls, etc.
I am now back & forthing w/ Samsung in order to get a replacement - I feel like this shouldn't be something I even have to fight for. - - What are your thoughts?
Tell them when it exploded, you were personally injured. Fear of Law Suit will do wonders to your case.
I had the same issue with my wall charger last week. I had to keep the phone in upright position to get it to charge. Fortunately, I threw tht charger and got a new USB cable.
Its charging well now.
I cant even claim warrenty as I got this phone off craigslist.
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
Guy doesn't take care of his phone and expects Samsung to fix it
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
lije927 said:
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
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when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
polish_pat said:
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
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Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
Fortune090 said:
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
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The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
polish_pat said:
honestly im not being an ass
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Actually, you kinda are. You're getting angry at a guy who didn't do anything to you. And what he did with his phone isn't out of line. His screen should not have cracked for any reason other than breaking it by force. You're overreacting. Maybe you shouldn't have a phone this expensive if the idea of someone else "abusing" theirs is too much for you.
Budge said:
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
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hey buddy, there is a difference between having a phone in a car where its freezing and a phone in a coat that DESIGNED TO SHIELD YOU FROM THE COLD!!! And yes this is dumb to leave a phone in the cold, in case you dont inderstand the mechanics of an lcd screen, the liquid does not support the expansion of heat or the compression of cold. Take it or leave it but YOU DONT LEAVE THE PHONE IN THE COLD FOR EXTENDED PERIODS OF TIME
AstroDigital said:
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
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they are obvisouly talking about farenheit
And for all the other haters saying im an ass, go ahead, leave your phone in the cold and see how lucky you'll be trying to get it fixed by samsung
polish_pat said:
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
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Click to collapse
Ure a dumbass
Sent from my SGH-T989 using xda premium
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
anomy13 said:
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
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**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
polish_pat said:
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
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I understand what your trying to say but don't use assumption to make your argument.
You dont know that this kind of problem will get passed as the same category. Are you really that familar with policies and procedures of Samsung electronics? or are you just assuming that it will get passed on as the same category as lets say the people with lines and blobs problem? Even if it is a true case, people will always and will ALWAYS will try to plead their case in trying to avoid paying for a brand new phone and abuse their warranty policies. And there is nothing we can do about it. (Not saying this guy is.)
As far as leaving the phone in his car goes, let's leave it up to the professionals of samsung and see if he actually does get his new phone with his kind of damage. It is up to them whether or not they want to replace it for him. Plain and simple. Not up to us.
redoregon said:
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
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Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
Really bud? Think about what you said, a blob or a line is a manufacturer flaw. A cracked screen is not, its physical damage. Leave your phone on the counter for thousands of years, it will never crack. Leave it in your car when its cold, it will. All manufacturers have the same policy, USER CAUSED ISSUES are not covered in any standard warranty except for the Asus Accidental Damage warranty, which to my knowledge is only valid on laptops.
Here is the part from samsung warranty policy about whats NOT covered:
What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada.
So i can GUARANTEE this specific problem with OP is not covered.
Well enough with the trolling, good luck OP, and may this be a lesson for you, and anybody who doesnt treat an 800$ phone like if it was a diamond incrusted phone
---------- Post added at 11:33 PM ---------- Previous post was at 11:30 PM ----------
Fortune090 said:
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
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good luck trying to prove your phone was 3 degree above rated operation temperature...to them, it was on a bath of liquid nitrogen.
"This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
polish_pat said:
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
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Sitting in a car in cold weather doesn't really qualify as electromechanical stress....
Just a heads up.
For those of you out there that are looking at the feature set of the Gear S2 (or any samsung device) and seeing the IP68 rating thinking you can splash around in the pool with the kids for a few with your watch on and be able to keep up on your emails and texts. Think again. Long story short my watch started going into boot loop while playing in a pool no deeper than 4ft at it's deepest point after about 20 mins. Brought it to VZ they said water got in contact Samsung. Samsung said water got in your screwed deal with it. Soooo as far as you should be concerned as a consumer any product that Sammy places their IP68 rating on should be considered get wet at your own risk as Samsung will not honor any type of warranty for those devices.
Well this is expected. IP68 means it will be okay to submerge it in a still water for 30 minutes. These tests are done in a lab environment where water is still, unlike in a pool where water is moving around. By no means this is suited for any sort of water activities. Same thing with other IP68 devices like Sony Xperia. Their warranty does not cover water damages either.
Yes. People sometimes misinterpret what IP68 means. It means you can submerge the device, but it doesn't mean you can splash around in a pool or take a shower or something. That is why diving watches don't use the IPxx standards. Instead they use standards like ISO-2281 and ISO-6425, which are more rigorous.
bazidl said:
Just a heads up.
For those of you out there that are looking at the feature set of the Gear S2 (or any samsung device) and seeing the IP68 rating thinking you can splash around in the pool with the kids for a few with your watch on and be able to keep up on your emails and texts. Think again. Long story short my watch started going into boot loop while playing in a pool no deeper than 4ft at it's deepest point after about 20 mins. Brought it to VZ they said water got in contact Samsung. Samsung said water got in your screwed deal with it. Soooo as far as you should be concerned as a consumer any product that Sammy places their IP68 rating on should be considered get wet at your own risk as Samsung will not honor any type of warranty for those devices.
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I had the same problem with my gear s bought from orange. Orange's services has denied the guaranty but I went to official Samsung service here in Romania an I got a replacement without problems.
Agreed, ip68 means that the device can be submerged, but not necessarily be able to withstand exposure to a stream of pressurized water like from a faucet, hose, etc.
Jim_R said:
Agreed, ip68 means that the device can be submerged, but not necessarily be able to withstand exposure to a stream of pressurized water like from a faucet, hose, etc.
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...or movement under water, which results in basically the same thing in terms of pressure differentials.
I have mine in the shower salt and go swimming with it regularly, not had a problem. I might stop doing this then.
crustyeyez said:
I have mine in the shower salt and go swimming with it regularly, not had a problem. I might stop doing this then.
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No kidding. I was going to Florida and the day before I left I contacted Samsung about this. Miraculously I got a straight forward CS rep who said "Do NOT go swimming with this!" Otherwise I sure would have! Disappointing however.
So you guys have defined IP 68 well. However with your watch on your wrist and sitting in a pool shouldn't kill it. No discussion. Pointless to defend Samsung for selling an inferior product for that pricing. Let me share my experience.
I got mine the first day. Sitting in the pool. Not even in 1 meter deep. The thing does the restart loop and the things mentioned in the other posts. Finally it dies. I take it back and get a replacement. To my surprise the new watch is different in performance!!
The battery life is better. The bezel feels completely different!! My conclusion:
1) The first watch was defective
2) Reading reviews its evident , there are a bunch of defective ones out there. They are experiencing bad battery and other quality issues.
3) Have seen many watches now in the last 4 months and I see the build quality on the Gear S2 3 G watches are variable.
Samsung quality control failure!!!
No surprise some are taking showers with their watches. They got lucky and got the better stock
Well the samsung website says take it for a dip.
According to the samsung website its "always ready for a dip in the pool" so I would think theyd have to honor replacement or fix for anything within the specified requirements. Be sure to turn on water lock mode.
Maybe do some more research with the actual manufacturer.
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried to moderately blow some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the pressure difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
And for the giggles and ranting, there's the sony talk thread https://talk.sonymobile.com/t5/Xper...s-waterproof/m-p/1237116/highlight/true#M2652
Sebi673 said:
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried moderately blowing some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the presiune difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
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Click to collapse
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
mracer164 said:
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
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Click to collapse
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
Sebi673 said:
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
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As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
mracer164 said:
As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
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Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
Sebi673 said:
Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
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It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
Illux said:
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
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I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
mracer164 said:
It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
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I know, I'm sorry for jumping the gun. Didn't get a full night sleep.
I'm weary because I had Xperia XZ for a week, did the same test but the breathability on the usb port was minimum. Anyway, I'll be careful. My (very) old Xperia Z got water damaged in the pool due to a worn rubber band on the headphone jack. Damage was extensive.
Sebi673 said:
I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
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If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
Illux said:
If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
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I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
Sebi673 said:
I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
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Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
Illux said:
Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
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I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
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I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Click to expand...
Click to collapse
Ok, done. Pressure going up rapidly. Consider it normal.
Illux said:
I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Ok, done. Pressure going up rapidly. Consider it normal.
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YAY!!!! Paranoid Parrot now returning to its cage :victory:
Mine does the same
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
sonyisall said:
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
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It's a design flaw then..... I'll buy the usb silicon caps just to be extra safe.... Shame they didn't manage to build this properly.....
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
SUPERSLEDZ said:
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
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Yes, that is the idea behind IP68 certification. I dumped my phone in the pool yesterday, just for fun. Just PLEASE make sure to dry the phone before charging it. I know that sounds stupid but there is some photos around of ppl claiming their devices just started burning. Due to the nature of energy transport in USB-C 3.1, that is almost impossible - unless you short-circuit it with water .
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Liquid Damage Indicator (LDI)
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Screen flickering is also indicative of water damage.
dynospectrum said:
Screen flickering is also indicative of water damage.
Click to expand...
Click to collapse
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
kxdaorbit said:
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Click to expand...
Click to collapse
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
shahdave said:
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
Click to expand...
Click to collapse
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
Thanks once again for spending time and reverting back, I am not sure if humidity would be a factor, cause than - what would the effect be on non water resistant phones, just a thought. Also like I said I have not let water touch the phone let alone take it in a shower.
Sure I will research other posts and forums to see what are others experiences, thanks once again
And here I thought the S8+ was water resistant.... Surely the IP68 rating isn't just so much marketing hot air?
wow and they label it with IP68 in huge ads! Really it should have been replaced without any additional cost...
Feel really bad for you man.
shahdave said:
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
Click to expand...
Click to collapse
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
I'm not sure but guess the poster is from India. India is very hot country with high humidity. This makes off course people sweat much more. So there are many possibilities how the water damage indicator got triggered. And funny is most Post I read about this triggered water indicator people swear the phone never touched any water. Because they know very well water damage is not covered. And because Samsung touted the S8 and S8+ are water resistant they try crazy things like a guy who used it in salt water playing diver movie maker.
---------- Post added at 02:22 PM ---------- Previous post was at 02:19 PM ----------
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
This is exactly what I was thinking. And India is very hot and the humidity is very high.
I've triggered the water damage on older phones multiple times just from humidity. On my note 4 I literally watch the sensor turn pink on the battery while the battery was sitting out on my desk not inside the phone.
If it is only happening while its charging I have a few suggestions if you don't want to pay for the repair charge.
1.) Try to clean out the charging port with a little bit of alcohol and make sure there is no lint in there that could be holding liquid.
2.) replace your charging cable. It may just be a bad cable
3.) Invest in a wireless charge and stop using the cable all together
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Dude, I wasn't saying anything about your personal hygiene but sweating whether in your pocket or out of it is a real problem for smartphones.
https://forums.androidcentral.com/g...ave-you-ever-had-phone-get-damaged-sweat.html
Plus many more instances.
Ask them how they tested the seals on the phone before opening it up. If they can't tell you say they have no way to prove it was not a manufacturing defective seal that was bad and they should cover the repair under warranty.
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
Hey are you speaking to any **** joe who answers the phone when you phone Samsung? Why I’m saying this, I had a issue with a company once soon as I asked to speak to their manager there whole attitude changed.. What you need to do is get hold of someone high up in the chain, that way you cut out dicks who are causing issues on your device and then making you pay for it.. it’s a joke they are charging you near 400 USD to fix a issue that is caused by their device or by their workers..
shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Even if you don't hold your mobile to your head mate.
It's enough having it in your pocket and moisture is already building dependent on your weather conditions. Im hyper careful carrying my mobiles around. Most the time I have a special Bag to put everything I need into it (Headphones, Charger, Micro cleaning kit and alike). Like this there is no bending, no cracked screen and many other issues are taken care of. Off course this is not a option for everybody. There are very small little nice bags even with integrated cooling. Maybe this could be a solution for you next time.
So we found it in dishwasher and dried it off and everything work fine. When we tried to charge it after it was out of battery an triangle alert came on screen asking with a water splash sign that alerted is there was water in phone. She used a cutie gently and dried off charging portal, still nothing. Then she removed s pen it was wet. How can she she dry it. She can't live without phone. Chuckle. Note doesn't want to wait till tomorrow to take to store. Also we can from Apple and assumed these were water proof.
Thanks
Point a fan directly at the port. Let it sit for awhile.
Its a hot or miss with that cuz is a software bug. At least I remember I took a shower with a phone a few years ago samsung and no matter how long I waited or what I did it continued to give me that warning. Ended up having to put a claim in with Verizon. That was way back with the s8 plus so idk if they made it better. Nvm just remembered I didn't take a shower with it, I actually took it in the ocean with me lol
Sent from my SM-N986U1 using Tapatalk
Phones aren't meant to tolerate any type of forced water like jets from a dish washer. But if it worked normal, I'd say use wireless charging.
Knight 1 said:
Also we can from Apple and assumed these were water proof.
Thanks
Click to expand...
Click to collapse
Resistant and resistance has a threshold that I would still take with a grain of salt.
They are water resistant not water proof unfortunately so water can get inside.
As someone else mentioned try wireless charging once your pretty sure it's dried out inside.
Should have put in rice, try again - I fixed it once I like this
inningsdefeat500 said:
Should have put in rice, try again - I fixed it once I like this
Click to expand...
Click to collapse
Putting electronics like mobile phones in rice is a myth .
It's been proven that it does not work and won't help since rice can't suck water out of device that has got water inside the device.
Warm dry area for a few days, ideally surrounded by Silca Gel you get inside different packages such as food or sensitive items that should remain damp free
Ummm how did the phone end up in the dishwasher, im dying to know lol.
Thats a new one for me .
force70 said:
Ummm how did the phone end up in the dishwasher, im dying to know lol.
Thats a new one for me .
Click to expand...
Click to collapse
If you have a dishwasher that stands under sink or w.e it's called in kitchen then if the phone was laying above and one of drawers in the dishwasher was pulled out probably top one. My guess could be she/he accidentally knocked down the phone so it landed into first drawer and when they pushed it in and closed the dishwasher they didn't notice the phone was in there. Just my guess but still quite odd how it really got there.
Skickat från min SM-N986B via Tapatalk
The fan idea in a warm dry room is the safest bet.
If it has a good charge, use the phone and warm it up.
Watch from any sign of malfunction other than the warning.
If anything behaves abnormally power it down asap and do not power up again. It may limit help the water damage.
It will need services if so... at the very least the back needs to come off so it can dry.
Forget rice; use anhydrous isopropyl alcohol to flush out water contaminated electronics. Save my coffee dunked Buds case like that. Yes with a live battery. Still working a half year latter. I flushed it within a minute of the coffee plunge.
Alcohol can craze polycarbonate plastics; be careful. Dry it with low pressure air quickly if possible.
I've use a blower bulb (the kind you use to clean cam lens) and low pressure air to clear a rain drop from the C port.
I then let it sit for about an hour afterwards until the warning cleared.
DO NOT apply power if warning is still on since you know it was water exposed. If water is still present it can cause extensive damage if power is applied.
Do Not use high pressure air as you can force water past the seal and into the phone!
These phones are well sealed so you'll probably be ok especially if it was in a case.
Always keep these puppies in a good case, it will save you from a lot of grief
Jake.S said:
Putting electronics like mobile phones in rice is a myth .
It's been proven that it does not work and won't help since rice can't suck water out of device that has got water inside the device.
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Click to collapse
Worked ofr my late dads iphone , maybe a coincidence
Rice is not a good desiccant... in any event even a great desiccant is not what's needed here.
inningsdefeat500 said:
Worked ofr my late dads iphone , maybe a coincidence
Click to expand...
Click to collapse
Well to be honest rice didn't do a thing to your iPhone trust me. If you left it for a day or two in rice you can just as well leave phone alone without rice for 1 or two days and you will see same effect. So professionals did a test and proven the rice method is false and is just a waste of time and a myth.
Skickat från min SM-N986B via Tapatalk
Jake.S said:
So professionals did a test and proven the rice method is false and is just a waste of time and a myth.
Click to expand...
Click to collapse
Do you have a source for that claim? Here's a published, peer-reviewed controlled experiment that showed that for other wet electronic devices (specifically, hearing aids), rice was in fact a good desiccant, comparable to commercial desiccants:
https://pubmed.ncbi.nlm.nih.gov/278... and the,several of the commercial desiccants.
Gary02468 said:
Do you have a source for that claim? Here's a published, peer-reviewed controlled experiment that showed that for other wet electronic devices (specifically, hearing aids), rice was in fact a good desiccant, comparable to commercial desiccants:
https://pubmed.ncbi.nlm.nih.gov/278... and the,several of the commercial desiccants.
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Click to collapse
You know that government can put lies and false facts on their sites too? Secondly hearing aids is something else than smartphone and tablet and so on.
I'm going to look for some proven source since I remember seeing few where they tested and got result that rice does nothing to smartphones, tablets and such and that people going around telling other people out there to use it is a falsely and a myth.
---------- Post added at 12:13 PM ---------- Previous post was at 12:09 PM ----------
Here is two examples sites stating rice won't do anything to help you on getting water out of a electronics.
https://www.ifixit.com/Wiki/Don't_Put_Your_Device_in_Rice._Here's_Why...
https://www.google.com/amp/s/amp.usatoday.com/amp/609145001
Jake.S said:
You know that government can put lies and false facts on their sites too?
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Click to collapse
Lol, it's a conspiracy by the rice lobby! Better alert QAnon!
It's a peer-reviewed scientific study. It happens to be archived on a National Library of Medicine website, but it was not "the government" that conducted or published the study.
When you track down the source for your claim, you'll probably find it was a repair shop trying to drum up business. [EDIT: Yes, you've added your sources now and that's what they are.]
Gary02468 said:
Lol, it's a conspiracy by the rice lobby! Better alert QAnon!
It's a peer-reviewed scientific study. It happens to be archived on a National Library of Medicine website, but it was not "the government" that conducted or published the study.
When you track down the source for your claim, you'll probably find it was a repair shop trying to drum up business.
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Click to collapse
A domain that ends on gov belongs to government so link you shared is a government owned business.
Secondly I think you are on wrong track, most professionals that are not repair shop have tried method and gotten result that rice does nothing that's how it was proven it isn't working. I given you two source and none of them are repair shop so seriously wake up.
Jake.S said:
A domain that ends on gov belongs to government so link you shared is a government owned business.
Secondly I think you are on wrong track, most professionals that are not repair shop have tried method and gotten result that rice does nothing that's how it was proven it isn't working. I given you two source and none of them are repair shop so seriously wake up.
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Click to collapse
So sources that conflict one another. What's new. But I hardly think discrediting one because it says .gov is reasonable.
Its from the national medical library talking about the drying out hearing aids for Pete's sake.