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My Galaxy S II Exploded in the cold!!!

A couple weeks ago, I noticed my Galaxy S II wasn't syncing up with the charger properly - It would disconnect in odd successions for no reason unless I had the phone positioned JUST right. Figuring I'd take it into AT&T when I had a day off work I took to just charging it in my car. (Easier to position the phone at the proper angle for charger to sync)
One cold evening (upper 30's) I left my phone in the car for a few hours - and returned to find my phone screen full of splinters and cracks. - - When turning on the phone, the screen is black and the touch sensitive buttons are completely unresponsive.
However, The power & volume buttons do work. (I can hear incoming emails/texts) so the phone is receiving data - but I can't answer calls, etc.
I am now back & forthing w/ Samsung in order to get a replacement - I feel like this shouldn't be something I even have to fight for. - - What are your thoughts?

Tell them when it exploded, you were personally injured. Fear of Law Suit will do wonders to your case.

I had the same issue with my wall charger last week. I had to keep the phone in upright position to get it to charge. Fortunately, I threw tht charger and got a new USB cable.
Its charging well now.
I cant even claim warrenty as I got this phone off craigslist.

My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.

Guy doesn't take care of his phone and expects Samsung to fix it
Sent from my SAMSUNG-SGH-I727 using Tapatalk

Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.

Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium

lije927 said:
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
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when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals

polish_pat said:
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
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Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...

Fortune090 said:
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
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The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)

polish_pat said:
honestly im not being an ass
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Actually, you kinda are. You're getting angry at a guy who didn't do anything to you. And what he did with his phone isn't out of line. His screen should not have cracked for any reason other than breaking it by force. You're overreacting. Maybe you shouldn't have a phone this expensive if the idea of someone else "abusing" theirs is too much for you.

Budge said:
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
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hey buddy, there is a difference between having a phone in a car where its freezing and a phone in a coat that DESIGNED TO SHIELD YOU FROM THE COLD!!! And yes this is dumb to leave a phone in the cold, in case you dont inderstand the mechanics of an lcd screen, the liquid does not support the expansion of heat or the compression of cold. Take it or leave it but YOU DONT LEAVE THE PHONE IN THE COLD FOR EXTENDED PERIODS OF TIME
AstroDigital said:
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
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they are obvisouly talking about farenheit
And for all the other haters saying im an ass, go ahead, leave your phone in the cold and see how lucky you'll be trying to get it fixed by samsung

polish_pat said:
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
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Ure a dumbass
Sent from my SGH-T989 using xda premium

There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.

anomy13 said:
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
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**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case

Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk

polish_pat said:
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
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I understand what your trying to say but don't use assumption to make your argument.
You dont know that this kind of problem will get passed as the same category. Are you really that familar with policies and procedures of Samsung electronics? or are you just assuming that it will get passed on as the same category as lets say the people with lines and blobs problem? Even if it is a true case, people will always and will ALWAYS will try to plead their case in trying to avoid paying for a brand new phone and abuse their warranty policies. And there is nothing we can do about it. (Not saying this guy is.)
As far as leaving the phone in his car goes, let's leave it up to the professionals of samsung and see if he actually does get his new phone with his kind of damage. It is up to them whether or not they want to replace it for him. Plain and simple. Not up to us.

redoregon said:
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
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Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.

Really bud? Think about what you said, a blob or a line is a manufacturer flaw. A cracked screen is not, its physical damage. Leave your phone on the counter for thousands of years, it will never crack. Leave it in your car when its cold, it will. All manufacturers have the same policy, USER CAUSED ISSUES are not covered in any standard warranty except for the Asus Accidental Damage warranty, which to my knowledge is only valid on laptops.
Here is the part from samsung warranty policy about whats NOT covered:
What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada.
So i can GUARANTEE this specific problem with OP is not covered.
Well enough with the trolling, good luck OP, and may this be a lesson for you, and anybody who doesnt treat an 800$ phone like if it was a diamond incrusted phone
---------- Post added at 11:33 PM ---------- Previous post was at 11:30 PM ----------
Fortune090 said:
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
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good luck trying to prove your phone was 3 degree above rated operation temperature...to them, it was on a bath of liquid nitrogen.
"This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS

polish_pat said:
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
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Sitting in a car in cold weather doesn't really qualify as electromechanical stress....

V10 Cracked Screen Already. Hmmmm

So my LG V10 slipped out of my lap and fell two feet to my carpeted floor and you can see the cracks. So much for their 26 drops on to concrete with no damage. I tried to let them know that this happened so they could look into the fact that this phone cracked so easily but they don't seem to care. I mean, if you tested a phone to drop 4 feet onto concrete 26 times with no damage and someone drops one 2 feet onto carpet and the screen cracks, you should be worried.
So, no help from LG. I couldn't even get to a supervisor and I tried off and on for 12 hours today. I was put on hold for 20 - 40 minutes with no supervisor ever getting to me. They have horrible customer service - not because they won't replace it but because I couldn't even get ahold of a supervisor within 12 hours.
Video added 11/3/15 at 9:43 AM

Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.

skyline23 said:
Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.
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1. This WAS a 2 ft drop on to berber carpet with no padding under it. Believe what you want because I was shocked when it happened. When it fell, I looked at my wife and sarcastically said, "My phone fell....I'm sooooo worried," and then I picked it up and saw this. This is why I think there is something wrong with the phone.
2. LG did not drop my phone but they do have THIS on their website: 1. The LG V10 passed a military standard test for shock (MIL-STD-810G Method 516.6, Procedure IV – "Transit Drop"") that consists of 4-foot drops onto 2" of plywood over concrete. The test includes impacts on every face, edge and corner of the device. Further, the device passed an enhanced version of the Transit Drop test consisting of 26 drops from 4 feet onto a concrete surface. ----------SO, Why would a 2 ft drop onto carpet crack the screen? Makes no sense. If I ran LG, I would be concerned about build quality at this point.

Had to be defective...ive dropped phones on concrete, kicked trying to save it with no case and had less damage
Sent from my SM-P605V using Tapatalk

skyline23 said:
Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.
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By the way "Not saying you're full of crap" then saying "you really think we believe this?" is basically saying "I'm trying not to be rude but you are full of crap."
You weren't here and you don't know but why would I come on here and make this up? I'm just trying to make sure people know that you cannot trust the durability of this phone and that if you considered carrying this phone with no case, think again. My apologies for trying to warn people.

kwestjones01 said:
Had to be defective...ive dropped phones on concrete, kicked trying to save it with no case and had less damage
Sent from my SM-P605V using Tapatalk
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Exactly....dropped my G4 multiple times with no case and NO damage.

look, I really mean no offense, but why do you act like LG should be held responsible for you dropping your phone? also, in another thread you said phone dropped while on edge of sofa. now it's off your lap?

Dropping an egg onto carpet from 2 feet might not even crack it. BS

radioraheem2 said:
look, I really mean no offense, but why do you act like LG should be held responsible for you dropping your phone? also, in another thread you said phone dropped while on edge of sofa. now it's off your lap?
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1. If you buy a phone that it touted as being able to "take it" when it comes to "drops" then it falls 2 feet to carpet, there is obviously a defect in the phone. But that's not even the point of this post. I just wanted to talk to someone at LG to let them know because if it was me, I would be concerned that this phone should be more durable.
2. The other post said the edge of the sofa because that's what I remembered but when I spoke with my wife this morning, she said, "No, it was on your lap." I wasn't really focused on the exact position of the phone last night but I knew it was in that general vicinity. Pardon my A.D.D.
So can we get back to the focus of this post? It's not to say "LG is to blame" and it's not to call me a liar because I know what happened. I just want people to think twice about cases and protection on the V10 because it's not as durable as they advertise. That's all.

Mega Montana said:
Dropping an egg onto carpet from 2 feet might not even crack it. BS
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Send me your V10 and I'll record me dropping it in the same exact spot? Are you that confident?
WHY WOULD I MAKE THIS UP? I've been on XDA for years. I have no reason whatsoever for making this up. My apologies for trying to make people aware of a potential issue with this phone. If I ever have a phone that explodes I'll just make sure I don't share that either. Why try to help people? Yeah...that's stupid...warning people of a problem. Why did I think that was a good idea? (sense the sarcasm?)

I droped my V10 last night from 2.5 foot locker to WC ceramic floor, face down and not a single scratch , hmm, hmm

Ryu Kenshin said:
I droped my V10 last night from 2.5 foot locker to WC ceramic floor, face down and not a single scratch , hmm, hmm
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Right...EXACTLY why I think mine was defective. No way it should have cracked. But mine may not be the only defective one. Hmmm.....

Look guys, part of the reason I bought this phone was the durability. I even saw the drop test video that didn't even crack the screen until they threw the phone into the air. What do you think I did: threw it in the air for the fun of it? Threw it out a window? I'm just trying to share what happened. If this community is to the point where members call other members liars because they find something hard to believe then screw it. I had a bad experience and I'm trying to share it but people assume I am lying instead of realizing I have been a member for over 5 years and have absolutely no reason to lie about this but I am posting it to potentially help others who buy the phone. If that's not welcome any more then this community isn't worth my time. Heaven forbid we try to help.

https://www.youtube.com/watch?v=02bwjypBwj4
It did great in this drop test.

jamor414 said:
https://www.youtube.com/watch?v=02bwjypBwj4
It did great in this drop test.
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Yes. I know. I saw that before I bought it and that's one of the reasons I bought it. I referenced this in a previous post.

Wrightperspective said:
1. If you buy a phone that it touted as being able to "take it" when it comes to "drops" then it falls 2 feet to carpet, there is obviously a defect in the phone. But that's not even the point of this post. I just wanted to talk to someone at LG to let them know because if it was me, I would be concerned that this phone should be more durable.
2. The other post said the edge of the sofa because that's what I remembered but when I spoke with my wife this morning, she said, "No, it was on your lap." I wasn't really focused on the exact position of the phone last night but I knew it was in that general vicinity. Pardon my A.D.D.
So can we get back to the focus of this post? It's not to say "LG is to blame" and it's not to call me a liar because I know what happened. I just want people to think twice about cases and protection on the V10 because it's not as durable as they advertise. That's all.
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I'm sorry for your misfortune. but I think you got a defective device or it was a very fluke freak accident, because I'm pretty sure the rest of us could drop phone on carpet from two feet 10 times each and have no crack. I've dropped my v10 on train floor from 4 feet. I've dropped g3 from 5 feet onto concrete, both phones look the same.
I'm not defending LG, I'm sure it's entirely possible to crack v10 if any of us were to, say, drop it on a curb while we're running or something. but two feet on carpet? has to be a fluke.

Chop it up to **** luck. It's life. It happens

Thank you for posting this. I'm sure we're all hoping this is some kind of fluke.
It's definitely beyond disturbing to think that a drop like that could be so devastating especially for those of us who don't have a case yet!
I hope you can get something figured out for a replacement.
So terrible!
Sent from my LG-H901 using Tapatalk

I think it's bad luck. My kid grabbed mine from the arm of the couch and then tossed it to me in the kitchen on a tile floor. I was afraid to flip the phone over but it's fine. Not a mark on it or my cheap screen protector. You could probably drop your phone like you did 100 times without reproducing that shatter.
Sent from my LG-H901 using Tapatalk

Wrightperspective said:
Look guys, part of the reason I bought this phone was the durability. I even saw the drop test video that didn't even crack the screen until they threw the phone into the air. What do you think I did: threw it in the air for the fun of it? Threw it out a window? I'm just trying to share what happened. If this community is to the point where members call other members liars because they find something hard to believe then screw it. I had a bad experience and I'm trying to share it but people assume I am lying instead of realizing I have been a member for over 5 years and have absolutely no reason to lie about this but I am posting it to potentially help others who buy the phone. If that's not welcome any more then this community isn't worth my time. Heaven forbid we try to help.
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I am a bit taken back by the community as well. It seems to be a big fluke on what happen to your phone. When mine dropped today from my bed the first thing that came to mind is your post....was ready to crap myself lol. I do think you have a defect though but I know lg will never admit tot hat

Idol 3 4.7 dropped in water now screen very dim (please help)

The phone was fully submerged for about 5 seconds, i removed the back cover and the sim tray and put in a sealed bowl of rice for a day. It started up ok and i was able to make a call but the screen is very dim with no change if i adjust the brightness settings. I then just switched it off again and put it back in the rice as wasn't sure if this was because there may still be moisture in it. I didn't try any of the other functions so not sure if everything else still works. I am new to the site and a noob with phones so was just looking for advice on where i should go from here. Do i phone Alcatel? phone my service provider? repair centre (will it cost alot)? Wait it out? or try starting it up again? (its been in the rice another day) Will my warranty be void? Can the dim screen be fixed DIY?
Sorry for the many questions i've never had this happen and its the first contract phone I've had and only for two months
Hoping for help

DAferr said:
The phone was fully submerged for about 5 seconds, i removed the back cover and the sim tray and put in a sealed bowl of rice for a day. It started up ok and i was able to make a call but the screen is very dim with no change if i adjust the brightness settings. I then just switched it off again and put it back in the rice as wasn't sure if this was because there may still be moisture in it. I didn't try any of the other functions so not sure if everything else still works. I am new to the site and a noob with phones so was just looking for advice on where i should go from here. Do i phone Alcatel? phone my service provider? repair centre (will it cost alot)? Wait it out? or try starting it up again? (its been in the rice another day) Will my warranty be void? Can the dim screen be fixed DIY?
Sorry for the many questions i've never had this happen and its the first contract phone I've had and only for two months
Hoping for help
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It takes longer than a day to dry out. Also make sure you are using new rice from a sealed bag and putting it into a completely sealable container. Give it a few more days. Sometimes it takes a week to completely dry out.

kevev said:
It takes longer than a day to dry out. Also make sure you are using new rice from a sealed bag and putting it into a completely sealable container. Give it a few more days. Sometimes it takes a week to completely dry out.
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Thanks for the reply and advice. Its in an airtight container. The rice was boxed rice but not in a bag will this make a big difference? should i swap some bagged rice into the container when i can get some? I was tempted earlier to try it again but glad i didn't after reading your post i'll give it a few more days. Do you think the dim screen problem may sort its self out with extra time to dry out? Any idea why it was so dim?
Fingers crossed
Many Thanks

DAferr said:
Thanks for the reply and advice. Its in an airtight container. The rice was boxed rice but not in a bag will this make a big difference? should i swap some bagged rice into the container when i can get some? I was tempted earlier to try it again but glad i didn't after reading your post i'll give it a few more days. Do you think the dim screen problem may sort its self out with extra time to dry out? Any idea why it was so dim?
Fingers crossed
Many Thanks
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Box rice will have absorbed all the moisture it can while on the shelf. Yes use bagged rice. Dim screen is usually water affecting screen. The backlight will not light up. It is a safety feature if a short is detected anywhere in the device.

kevev said:
Box rice will have absorbed all the moisture it can while on the shelf. Yes use bagged rice. Dim screen is usually water affecting screen. The backlight will not light up. It is a safety feature if a short is detected anywhere in the device.
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Transferred it into some bagged rice. Gonna try stop myself from trying to start it up until Sunday night. Happened on wed morning do you think that will be long enough of a wait.
Many thanks

It's a pretty common problem. You should take to a repair center. It's sounds like pm (Power management) ic gone bad. It' not user serviceable. Forget that rice bs. Take to a professional and get it repaired as fast as possible. Warranty won't cover this.

Sportsmaster said:
It's a pretty common problem. You should take to a repair center. It's sounds like pm (Power management) ic gone bad. It' not user serviceable. Forget that rice bs. Take to a professional and get it repaired as fast as possible. Warranty won't cover this.
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Why "as fast as possible" ? is it not worth waiting to see if the rice thing works then if not go down the repair centre route?

DAferr said:
Why "as fast as possible" ? is it not worth waiting to see if the rice thing works then if not go down the repair centre route?
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His running the risk of messing up his board completely. The fault is becoming more expensive. Who knows where the water has gotten in. That rise trick is lame and it doesn't work. Some youtube celebrity made it up for views and subs and what not. There are people educated who feed there family by working as repair technicians. Digital ic are very fragile and he is corrupting his memory more and more as time goes bye.
---------- Post added at 10:00 PM ---------- Previous post was at 09:55 PM ----------
Sportsmaster said:
His running the risk of messing up his board completely. The fault is becoming more expensive. Who knows where the water has gotten in. That rise trick is lame and it doesn't work. Some youtube celebrity made it up for views and subs and what not. There are people educated who feed there family by working as repair technicians. Digital ic are very fragile and he is corrupting his memory more and more as time goes bye.
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I saw that you are the op. Pay the piper and next time don't be a fool and mind your phone.

Sportsmaster said:
His running the risk of messing up his board completely. The fault is becoming more expensive. Who knows where the water has gotten in. That rise trick is lame and it doesn't work. Some youtube celebrity made it up for views and subs and what not. There are people educated who feed there family by working as repair technicians. Digital ic are very fragile and he is corrupting his memory more and more as time goes bye.
---------- Post added at 10:00 PM ---------- Previous post was at 09:55 PM ----------
I saw that you are the op. Pay the piper and next time don't be a fool and mind your phone.
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Those dam celebs and their rice tricks wheres the piper so i can pay him?

out of the rice!
put the cover back on and charged it and started it up the screen wasn't coming on at all now then put a little pressure on the screen as the cover hadn't clicked in right and the faint screen showed up. Could barely see but managed to make a call and receive one. everything seems to work so far except the screen is still almost unreadable. also sometime when using the touchscreen it will go completely black again but randomly putting a bit of pressure on the screen with my thumbs it will then show up again for a while then it goes black agin at some point pop using the touch screen.
Any ideas what the problem is or what i should do now?
Also the dimness varies very slightly with pressure on the screen when trying to get it to come back on.

replace screen
Would replacing the screen fix the backlight problem or is the light produced from another part of the phone?

Fix Backlight???
Anyone know how to fix the backlight?

oh dear, what are you trying to get for a advice? you droped it into water. the water entered the phone, so there is no warranty. you can try to repair it, but when the corrosion starts it can affect every part of a phone (in days, weeks months). Of course you can repair the LCD and touch screen next time motherboard etc. It will definitely cost you more than a new 6039 device. So get over it and buy a new one, ther eis nothing you can do with it.

Just buy the 5.5 inch from cricket it us 129 right now unlocked it from unlock code either from eBay or several unlocker sites u can find with Google search. This is cheaper this n repairing it and u also get the better version of this phone.

Moto Maxx / Turbo XT1225 dead / unresponsive

My Moto Turbo went unresponsive sometime back after getting discharged. It never switched ON after i kept it in charging. After a couple of days of hoping it would come back to life i finally took it to Motorola authorized service center (IRLA, Vila Parle, Mumbai). My phone was well within warranty as it was bought in June 2015 but after making me run around to the service station and wait for one and a half hours i was given the shocking news that the phone cannot be treated under warranty as there are signs of liquid damage!!! Since i was 110% sure my phone wasn't exposed to any water drenching or water spilling leave alone submersion i argued with them that it's not possible. Upon listening to my argument the service center head called me to his office cabin and tried to show and explain me the issue. There were white residual marks near the ear piece and camera area inside the phone on the motherboard which were evidence of liquid damage but the only possibility for same was sweat. Now the company claims that the device is water resistant / splash proof and then when something like this happens they say they can't touch it! This is such bull @#&* on the company's part. A mail with snaps of the affected area to the service center area manager and lenovo manager showed zero support and arrogance. Further a call to Motorola customer care showed same or more negligence. I request the XDA community to help me raise this issue with the company and help me out over here.

The pics aren't super clear but it does look like there has been quite a bit of moisture in the phone, and that is likely what caused the damage. Maybe try disconnecting the battery, cleaning the PCB with alcohol and then reconnecting the battery. I doubt you will win a battle for a warranty claim.

Steve-x said:
The pics aren't super clear but it does look like there has been quite a bit of moisture in the phone, and that is likely what caused the damage. Maybe try disconnecting the battery, cleaning the PCB with alcohol and then reconnecting the battery. I doubt you will win a battle for a warranty claim.
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Hi Steve,
Thanks for the suggestion. Will try and do that and see.

That's very unfortunate to hear. Another possibility was if you shower with the phone in the bathroom. The hot moisture/humidity really takes a toll on the phone over a period of time, nearly identical to that of wetting a phone.
Anyhow, the reason why I'm saying this is because some people including myself have experienced that before. I'm sharing this with you just in case you also do that so you do not damage any future product you may have. Best of luck.
Sent from my DROID Turbo using Tapatalk

Placing it in the freezer then out in the hot does this too. However the water should be relatively distilled. The dirt and oils that has already made it's way in there will bring the electrolytes out.

Does anyone have servis manual? Thanks

@emailrex Is your turbo gets back life or not? if not pm me or watsapp me on 8 4 0 8 8 0 5 0 0 2 will see if i can help you.

Hi Shreyas,
Nope it couldn't be made functional. If I may ask how would you attempt to repair it?

emailrex said:
Hi Shreyas,
Nope it couldn't be made functional. If I may ask how would you attempt to repair it?
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First sorry for my late reply. Busy in Exams . Actually i repair mobiles. By seeing the image where the moisture is taken on that part is related to the sensors area so at first investigation i didn't think that there is any issue with that. As u think that it cant be made functional i think i will just get a chance to try if it gets repaires it will be gain for u.

XZp not so waterproof - usb port vulnerable?

I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried to moderately blow some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the pressure difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
And for the giggles and ranting, there's the sony talk thread https://talk.sonymobile.com/t5/Xper...s-waterproof/m-p/1237116/highlight/true#M2652

Sebi673 said:
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried moderately blowing some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the presiune difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
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In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"

mracer164 said:
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
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It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.

Sebi673 said:
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
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As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.

mracer164 said:
As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
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Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.

Sebi673 said:
Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
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It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way

There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.

Illux said:
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
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I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg

mracer164 said:
It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
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I know, I'm sorry for jumping the gun. Didn't get a full night sleep.
I'm weary because I had Xperia XZ for a week, did the same test but the breathability on the usb port was minimum. Anyway, I'll be careful. My (very) old Xperia Z got water damaged in the pool due to a worn rubber band on the headphone jack. Damage was extensive.

Sebi673 said:
I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
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If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .

Illux said:
If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
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I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.

Sebi673 said:
I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
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Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.

Illux said:
Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
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I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.

Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
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I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
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Ok, done. Pressure going up rapidly. Consider it normal.

Illux said:
I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Ok, done. Pressure going up rapidly. Consider it normal.
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YAY!!!! Paranoid Parrot now returning to its cage :victory:

Mine does the same

I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.

sonyisall said:
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
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It's a design flaw then..... I'll buy the usb silicon caps just to be extra safe.... Shame they didn't manage to build this properly.....

Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?

SUPERSLEDZ said:
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
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Yes, that is the idea behind IP68 certification. I dumped my phone in the pool yesterday, just for fun. Just PLEASE make sure to dry the phone before charging it. I know that sounds stupid but there is some photos around of ppl claiming their devices just started burning. Due to the nature of energy transport in USB-C 3.1, that is almost impossible - unless you short-circuit it with water .