Related
A couple weeks ago, I noticed my Galaxy S II wasn't syncing up with the charger properly - It would disconnect in odd successions for no reason unless I had the phone positioned JUST right. Figuring I'd take it into AT&T when I had a day off work I took to just charging it in my car. (Easier to position the phone at the proper angle for charger to sync)
One cold evening (upper 30's) I left my phone in the car for a few hours - and returned to find my phone screen full of splinters and cracks. - - When turning on the phone, the screen is black and the touch sensitive buttons are completely unresponsive.
However, The power & volume buttons do work. (I can hear incoming emails/texts) so the phone is receiving data - but I can't answer calls, etc.
I am now back & forthing w/ Samsung in order to get a replacement - I feel like this shouldn't be something I even have to fight for. - - What are your thoughts?
Tell them when it exploded, you were personally injured. Fear of Law Suit will do wonders to your case.
I had the same issue with my wall charger last week. I had to keep the phone in upright position to get it to charge. Fortunately, I threw tht charger and got a new USB cable.
Its charging well now.
I cant even claim warrenty as I got this phone off craigslist.
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
Guy doesn't take care of his phone and expects Samsung to fix it
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
lije927 said:
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
polish_pat said:
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
Click to expand...
Click to collapse
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
Fortune090 said:
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
Click to expand...
Click to collapse
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
polish_pat said:
honestly im not being an ass
Click to expand...
Click to collapse
Actually, you kinda are. You're getting angry at a guy who didn't do anything to you. And what he did with his phone isn't out of line. His screen should not have cracked for any reason other than breaking it by force. You're overreacting. Maybe you shouldn't have a phone this expensive if the idea of someone else "abusing" theirs is too much for you.
Budge said:
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
Click to expand...
Click to collapse
hey buddy, there is a difference between having a phone in a car where its freezing and a phone in a coat that DESIGNED TO SHIELD YOU FROM THE COLD!!! And yes this is dumb to leave a phone in the cold, in case you dont inderstand the mechanics of an lcd screen, the liquid does not support the expansion of heat or the compression of cold. Take it or leave it but YOU DONT LEAVE THE PHONE IN THE COLD FOR EXTENDED PERIODS OF TIME
AstroDigital said:
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
Click to expand...
Click to collapse
they are obvisouly talking about farenheit
And for all the other haters saying im an ass, go ahead, leave your phone in the cold and see how lucky you'll be trying to get it fixed by samsung
polish_pat said:
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
Click to expand...
Click to collapse
Ure a dumbass
Sent from my SGH-T989 using xda premium
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
anomy13 said:
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
Click to expand...
Click to collapse
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
polish_pat said:
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
Click to expand...
Click to collapse
I understand what your trying to say but don't use assumption to make your argument.
You dont know that this kind of problem will get passed as the same category. Are you really that familar with policies and procedures of Samsung electronics? or are you just assuming that it will get passed on as the same category as lets say the people with lines and blobs problem? Even if it is a true case, people will always and will ALWAYS will try to plead their case in trying to avoid paying for a brand new phone and abuse their warranty policies. And there is nothing we can do about it. (Not saying this guy is.)
As far as leaving the phone in his car goes, let's leave it up to the professionals of samsung and see if he actually does get his new phone with his kind of damage. It is up to them whether or not they want to replace it for him. Plain and simple. Not up to us.
redoregon said:
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
Really bud? Think about what you said, a blob or a line is a manufacturer flaw. A cracked screen is not, its physical damage. Leave your phone on the counter for thousands of years, it will never crack. Leave it in your car when its cold, it will. All manufacturers have the same policy, USER CAUSED ISSUES are not covered in any standard warranty except for the Asus Accidental Damage warranty, which to my knowledge is only valid on laptops.
Here is the part from samsung warranty policy about whats NOT covered:
What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada.
So i can GUARANTEE this specific problem with OP is not covered.
Well enough with the trolling, good luck OP, and may this be a lesson for you, and anybody who doesnt treat an 800$ phone like if it was a diamond incrusted phone
---------- Post added at 11:33 PM ---------- Previous post was at 11:30 PM ----------
Fortune090 said:
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
Click to expand...
Click to collapse
good luck trying to prove your phone was 3 degree above rated operation temperature...to them, it was on a bath of liquid nitrogen.
"This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
polish_pat said:
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
Click to expand...
Click to collapse
Sitting in a car in cold weather doesn't really qualify as electromechanical stress....
I recieved my Z3 10 days ago.
It's superfast and the batterylife is awesome.
But 2 days ago, i noticed a damage in my Screen.
It's not big, but you can feel and see it..
I never dropped the phone, i even didn't use it often, because actually it's my secondary phone.
I never put it in my pocket with keys or money or anything.
So this morning i noticed a crack in the screen.
It's not big, too. But you can see it..
It looks like the screen is to big and instable and cracked.
This happened over night without any external influence.
Anybody got this too?
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Actually, the screen of the Z2 cracked spontaneously over the night some people. (From one corner to another.) Sony is not using Gorilla Glass but the Dragontrail, idk how good it is.
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
I will upload pics tomorrow..
Sent from my D6603 using XDA Free mobile app
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
rdosti said:
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
Click to expand...
Click to collapse
I feel the same way.. I went ahead and ordered an iPhone 6 plus to hold me over until I make up my mind and Sony decide to release price and availability on T-Mobile.
So here are some pictures.
It's a very small crack, it doesn't disturbs me but i think it isn't waterproof anymore...
Sent from my D6603 using XDA Free mobile app
I have an idea what can cause the crack.
When i hear Music with the speakers and full volume, the display vibrates a bit.
Can this be the reason?
Sent from my D6603 using XDA Free mobile app
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
paysen said:
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
Click to expand...
Click to collapse
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Jonathan-H said:
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Click to expand...
Click to collapse
You had some phones and they didn't break? Wow.
I had some cars that didn't break in years of usage. So cars can't break from forces of nature or on their own.
When there is constant pressure on the glass from the frame itself, it will break much faster or with less force.
But keep ignoring the facts and please, please never read this:
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
OP should read this, Sony repaired several Xperia Z1 phones for free:
http://www.nextpowerup.com/news/520...cked-glass-sony-might-repair-it-for-free.html
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
cschmitt said:
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Click to expand...
Click to collapse
I answered all the questions.
@paysen
Ich bin deutsch
So i have to send my device to Sonys repair center.
There is nothing more on it.
It's just like a new Z3 wich was taken out of the box 5 minutes ago.
Sent from my D6603 using XDA Free mobile app
There is no pressure from the frame, the glass fits inside it and rests on a lip. Hence why people have "gap issues". The actual frame puts no pressure on the glass under normal use as far as I can see. Unless of course the frame warps slightly, then I could see pressure building up at corners.
Sent from my D6603 using Tapatalk
Sorry - problem confirmed !
shook187 said:
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
Click to expand...
Click to collapse
That's what I thought, too. And I had the same ideas like that famous "neighbor's cat", didn't take it for serious.
Till this morning, when I found a nice crack in the screen after charging the Z3 over night, listening to music prior to sleeping.
Crack starts at the right side if the upper speaker, extends down to the lower left edge of the phone. You can see and feel it, touchscreen still working, but with problems.
No drops, no weight placed on the Z3, no famous cats, not even mice.
Reason ? Unknown.
A bold guess: Vibrations. Z3 was resting with it's lower edge against a metal bar of the little table next to my bed, I had music playing quite loud. As the upper speaker causes the phone to vibrate noticeably, the constant vibrations plus the metal bar preventing the Z3 from moving might have caused the issue. And it's the upper speaker where the crack starts.
Oh, oh, Sony...
UPDATE
Just had a call with Vodafone Germany - they told me it's a KNOWN problem many users experienced. They also revealed it's a manufacturing fault, and there's an agreement with Sony regarding repair or exchange of affected devices.
Passi1909: Du bist also nicht allein.
Oh, oh, Sony...
UPDATE 2
Just had a chat with Sonymobile. Unfriendly as ever. OF COURSE they don't know anything about the problem. OF COURSE there are no manufacturing defects. OF COURSE they don't know anything about agreements with Vodafone.
So it's the typical Sonymobile Germany habit. (They also completely ignored thousands of bent Z2 Tablets a few months ago.)
Presently, I am speaking with Vodafone Germany again to find a proper solution. But I guess I'll say goodbye to the Z3, don't want to risk another failure.
Aha, interesting. NOW Vodafone Germany (different agent) claims there are NO agreements with Sony.
Strange world.
Trying the Sony repair service, now.
I can foresee a nice class lawsuit headed their way. Sony might go bankrupt in a couple of years the way they have lost the walkman wars (audio wars), and forget about Video wars too - Samsung and LG are really getting in there, and mobile wars - gone are the days where the P800, P900, P1000 (??) were the best phones ever to the fact that Apple now has a clear dominance there and Samsung has literally taken Sony out when it comes to Android.
I can imagine that it might be time to teach Sony a lesson of cheating people with 6 monthly devices that are "downgrades" in terms of "life".
Chefproll, start recording your calls and get things documented.
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
tamilplaya98 said:
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
Click to expand...
Click to collapse
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Chefproll said:
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Click to expand...
Click to collapse
i will buy a htc one m8 or a nexus 5.
i cannot believe this ****...
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Liquid Damage Indicator (LDI)
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Screen flickering is also indicative of water damage.
dynospectrum said:
Screen flickering is also indicative of water damage.
Click to expand...
Click to collapse
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
kxdaorbit said:
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Click to expand...
Click to collapse
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
shahdave said:
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
Click to expand...
Click to collapse
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
Thanks once again for spending time and reverting back, I am not sure if humidity would be a factor, cause than - what would the effect be on non water resistant phones, just a thought. Also like I said I have not let water touch the phone let alone take it in a shower.
Sure I will research other posts and forums to see what are others experiences, thanks once again
And here I thought the S8+ was water resistant.... Surely the IP68 rating isn't just so much marketing hot air?
wow and they label it with IP68 in huge ads! Really it should have been replaced without any additional cost...
Feel really bad for you man.
shahdave said:
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
Click to expand...
Click to collapse
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
I'm not sure but guess the poster is from India. India is very hot country with high humidity. This makes off course people sweat much more. So there are many possibilities how the water damage indicator got triggered. And funny is most Post I read about this triggered water indicator people swear the phone never touched any water. Because they know very well water damage is not covered. And because Samsung touted the S8 and S8+ are water resistant they try crazy things like a guy who used it in salt water playing diver movie maker.
---------- Post added at 02:22 PM ---------- Previous post was at 02:19 PM ----------
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
This is exactly what I was thinking. And India is very hot and the humidity is very high.
I've triggered the water damage on older phones multiple times just from humidity. On my note 4 I literally watch the sensor turn pink on the battery while the battery was sitting out on my desk not inside the phone.
If it is only happening while its charging I have a few suggestions if you don't want to pay for the repair charge.
1.) Try to clean out the charging port with a little bit of alcohol and make sure there is no lint in there that could be holding liquid.
2.) replace your charging cable. It may just be a bad cable
3.) Invest in a wireless charge and stop using the cable all together
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
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For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
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Dude, I wasn't saying anything about your personal hygiene but sweating whether in your pocket or out of it is a real problem for smartphones.
https://forums.androidcentral.com/g...ave-you-ever-had-phone-get-damaged-sweat.html
Plus many more instances.
Ask them how they tested the seals on the phone before opening it up. If they can't tell you say they have no way to prove it was not a manufacturing defective seal that was bad and they should cover the repair under warranty.
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
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Hey are you speaking to any **** joe who answers the phone when you phone Samsung? Why I’m saying this, I had a issue with a company once soon as I asked to speak to their manager there whole attitude changed.. What you need to do is get hold of someone high up in the chain, that way you cut out dicks who are causing issues on your device and then making you pay for it.. it’s a joke they are charging you near 400 USD to fix a issue that is caused by their device or by their workers..
shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
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Even if you don't hold your mobile to your head mate.
It's enough having it in your pocket and moisture is already building dependent on your weather conditions. Im hyper careful carrying my mobiles around. Most the time I have a special Bag to put everything I need into it (Headphones, Charger, Micro cleaning kit and alike). Like this there is no bending, no cracked screen and many other issues are taken care of. Off course this is not a option for everybody. There are very small little nice bags even with integrated cooling. Maybe this could be a solution for you next time.
Hey guys
I really want to take my xzp into swimming pool and capture some under water photos. But I saw some videos on YouTube where people have water damaged the phones after minimal use in pool.
Is it safe to take under water pics? I'm afraid because of the open charging port and the speakers.
Well it's a difficult question, it's a little bit risky IMO. If you have to do it, better have someone recording you, if the phone gets water damaged you will have a proof for Sony to use for warranty.
I know that Sony has stated that the phone should not be submerged, but IMO this is not an valid argument. The phone should be IP68 waterproof, and if you will not submerge more than 1,5m the warranty should cover the damage, but the video proof will be essential.
No, the warranty does not cover the phone being submerged in water. Having someone record you submerging it will not help your case, it will actually do the opposite.
http://support.sonymobile.com/gb/dm/waterproof/
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
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MiniDemonic said:
No, the warranty does not cover the phone being submerged in water. Having someone record you submerging it will not help your case, it will actually do the opposite.
http://support.sonymobile.com/gb/dm/waterproof/
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The key element for missing there is Use.
Dunking it is fine, using it under water is a big no no
dazza9075 said:
The key element for missing there is Use.
Dunking it is fine, using it under water is a big no no
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OP asked about taking pictures underwater. The quote I posted from Sony specifically said that you shouldn't take pictures underwater.
MiniDemonic said:
OP asked about taking pictures underwater. The quote I posted from Sony specifically said that you shouldn't take pictures underwater.
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thanks for the info. You saved me from damaging my phone
MiniDemonic said:
OP asked about taking pictures underwater. The quote I posted from Sony specifically said that you shouldn't take pictures underwater.
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Ah yes, I missed that part and just saw the responses above, pushing any buttons under water may case you problems arguably if it was on when it went in and the screen could still be used you could take a shot but I'm quite sure Sony would have a field day with it, especially if they find the last photos you took where under water.
Think of the water resistance as a safety net rather than a feature to use.
MiniDemonic said:
No, the warranty does not cover the phone being submerged in water. Having someone record you submerging it will not help your case, it will actually do the opposite.
http://support.sonymobile.com/gb/dm/waterproof/
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The warranty should cover what is advertised. What is Sony saying is their game. When they claim the device is IP68, it means it can withstand submerge in water up to 1,5m for 30minutes. You can't really advertise the phone as waterproof and then say you can't use it in water, it's just a big NO for every judge in a normal country. You either can or can not use the phone in water, and while advertisement is one thing, IP rating is an other thing. It MEANS something, and it means the device should be waterproof. I read today an article about Sony being massively sued in US for false advertisement and they gave money to people for it. Sony just wants to save money from too many people using the phone underwater, and it looks like its working.
Man I took it to the pool last weekend and I took so many videos plus photos and super slow motion videos the phone is great under and above water
The phone will heat up if you'll take so many videos even if it's in the water ?, I didn't dive with it so I was using it in 1m depth approx. By the way after you get it out of the water as you know if you have had another Sony waterproof phones the speakers will be very low and not clear for about 4 hours after you dip it in the water, also an advice don't use the charge or the headphones jack right away wait some time and be sure there's no water there before u use them. Overall I had great videos and great experience I love this phone ? and it's camera ?
admad said:
The warranty should cover what is advertised. What is Sony saying is their game. When they claim the device is IP68, it means it can withstand submerge in water up to 1,5m for 30minutes. You can't really advertise the phone as waterproof and then say you can't use it in water, it's just a big NO for every judge in a normal country. You either can or can not use the phone in water, and while advertisement is one thing, IP rating is an other thing. It MEANS something, and it means the device should be waterproof. I read today an article about Sony being massively sued in US for false advertisement and they gave money to people for it. Sony just wants to save money from too many people using the phone underwater, and it looks like its working.
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Show me that false advertising lawsuit, the only one I could find was regarding PS Vita ads which is not what this is about.
The warranty does cover what is advertised... Sony has never advertised the phone as being able to handle underwater photos.
Yes, IP rating is a thing but an IP rating does NOT mean that warranty covers underwater usage... If you put your phone in tap water up to 1.5m depth for a maximum of 30minutes WITHOUT using the phone then sure you could argue that the warranty should cover it. That means, gently putting the phone in tap water with the screen on standby and not moving the phone or the water around the phone and then gently taking it out again.
IEC themselves only classify IPx8 as being protected from accidental submersion, a device with an IP68 rating is not rated for underwater usage. Maybe you should actually do some research before you argue on the internet...
---------- Post added at 04:41 AM ---------- Previous post was at 04:40 AM ----------
Zewarxx said:
Man I took it to the pool last weekend and I took so many videos plus photos and super slow motion videos the phone is great under and above water
The phone will heat up if you'll take so many videos even if it's in the water , I didn't dive with it so I was using it in 1m depth approx. By the way after you get it out of the water as you know if you have had another Sony waterproof phones the speakers will be very low and not clear for about 4 hours after you dip it in the water, also an advice don't use the charge or the headphones jack right away wait some time and be sure there's no water there before u use them. Overall I had great videos and great experience I love this phone and it's camera ?
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Yea, the phone can handle underwater usage but IF it gets waterdamaged when you are taking underwater photos your warranty won't cover it.
Hi,
I've already read also what happened for other Sony's phone users (like 'aqua' phones that were not aqua-made-for !).
If you use it under water, i advise you not to use hardware buttons, that's for me the main point.
But if you only use screen (unlock, settings, taking photo), there's no problem !
@Zewarxx : i don't know if it's the same for you, but under water, screen is sometimes hard to use : touch-screen thinks some parts are pressed and they're not.
If everyone want to see the issue (for under water usage of phones, not for XZP), just watch water test with IP68 phones, and you'll see that phones thinks that many pressions are made : https://www.youtube.com/watch?v=X0hEMWiqBzs @ 1m14.
Under water, it's not always the case : if you unlock the phone under water, you can take photo/video easily, from my experience (WITOUT HARDWARE BUTTONS).
And yes, no wires after getting out of the water...
I hope it helps.
P.S. You can also buy specific water resistant covers, it's perfect, and you can use your hardware buttons !!! works in the sea, swiming, jumping into water. And it's awsome, colors are jsute perfect (because of the XZP )
MiniDemonic said:
Show me that false advertising lawsuit, the only one I could find was regarding PS Vita ads which is not what this is about.
The warranty does cover what is advertised... Sony has never advertised the phone as being able to handle underwater photos.
Yes, IP rating is a thing but an IP rating does NOT mean that warranty covers underwater usage... If you put your phone in tap water up to 1.5m depth for a maximum of 30minutes WITHOUT using the phone then sure you could argue that the warranty should cover it. That means, gently putting the phone in tap water with the screen on standby and not moving the phone or the water around the phone and then gently taking it out again.
IEC themselves only classify IPx8 as being protected from accidental submersion, a device with an IP68 rating is not rated for underwater usage. Maybe you should actually do some research before you argue on the internet...
---------- Post added at 04:41 AM ---------- Previous post was at 04:40 AM ----------
Yea, the phone can handle underwater usage but IF it gets waterdamaged when you are taking underwater photos your warranty won't cover it.
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IP68 rating means that "The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. The test depth and/or duration is expected to be greater than the requirements for IPx7, and other environmental effects may be added, such as temperature cycling before immersion.". So if you use the device in that manner, warranty SHOULD cover it.
As for the lawsuit, here ya go:
https://www.xda-developers.com/sony-lawsuit-waterproof-xperia-z/
http://www.newsjs.com/url.php?p=htt...international-water-resistance-ratings-28821/
@cporeaux
Yes man I had some difficulty with the screen while it's wet, but I guess also because it was difficult for the phone to differentiate my fingers and their heat after the get wet so much the shape of them changes ? how ever I used the camera button to take the photos and to stop and start the videos, I even jumped with the phone in the water while the phone dived first then my head and the rest of my body ? GG Sony, and maybe I forgot to mention the water was a bit salty, however I had the Xperia Z and the flaps of that phone were very bad compared to its new brothers once I used it underwater also but because of the flaps were bad and their rubber wear off the water got in the phone but I was able to recover it myself i let it to dry in rice ? after drying it I cleaned the motherboard and the other parts with alcohol and toothbrush replaced the battery and the phone worked again, PS I sent it to guaranty they told me you have to replace the motherboard and it will cost the same price as a new one at that time, so I don't trust the guaranty after I was able to restore it myself and they didn't
admad said:
IP68 rating means that "The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. The test depth and/or duration is expected to be greater than the requirements for IPx7, and other environmental effects may be added, such as temperature cycling before immersion.". So if you use the device in that manner, warranty SHOULD cover it.
As for the lawsuit, here ya go:
https://www.xda-developers.com/sony-lawsuit-waterproof-xperia-z/
http://www.newsjs.com/url.php?p=htt...international-water-resistance-ratings-28821/
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Click to collapse
Those lawsuits are for the old phones when Sony advertised that you could take underwater photos with them when that really isn't what the devices are designed for. You are contradicting yourself with those.
This is the key point "The equipment is suitable for continuous immersion in water under >conditions which shall be specified by the manufacturer.<" and Sony has specified that the phone can only be submerged in tap water if you do NOT use the phone when it is submerged. So yet again you contradicted yourself.
Why do you think Sony stopped advertising their phones as being able to take underwater photos? Because of that lawsuit.. Underwater usage is not covered by warranty because it's something Sony tells you very very clearly that you are not allowed to do.
Please, keep contradicting yourself.
MiniDemonic said:
Those lawsuits are for the old phones when Sony advertised that you could take underwater photos with them when that really isn't what the devices are designed for. You are contradicting yourself with those.
This is the key point "The equipment is suitable for continuous immersion in water under >conditions which shall be specified by the manufacturer.<" and Sony has specified that the phone can only be submerged in tap water if you do NOT use the phone when it is submerged. So yet again you contradicted yourself.
Why do you think Sony stopped advertising their phones as being able to take underwater photos? Because of that lawsuit.. Underwater usage is not covered by warranty because it's something Sony tells you very very clearly that you are not allowed to do.
Please, keep contradicting yourself.
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You see, the problem is that even if I submerge the phone 1m below the surface of tap water and I won't use it, Sony will not accept the device under warranty if it gets water damaged, and that is something that IP rating allows me to do, and Sony won't acknowledge. So you see, looks like you are contradicting yourself .
It's funny that Samsung and other manufactures don't have a problem with acknowledging warranty claim for water damaged IP68 phones.
WHAT THE ****, I used my phone in the rain because there was a rare pokemon on pokemon go (lol i know) and I went home while the battery ran out eventually when i got home but I let it dry first so after 40 minutes I put it on charger NOTHING HAPPENS. I'm putting it in rice right now for the night, what do I do if it won't ever turn on again? Is this under warranty???
Panic!!!!!!
Dude, it's like the Note 7. It was said it's water resistant but it gave a "check ports" warning after 5 minutes in the water. Never take any "Waterproof" gadget stuff seriously. As it says it's "Resistant". Not "Immune". How much the device will resist is always a mystery in any typical case.
But I don't think that it would be a problem if you'd just shoot a few under water videos for a few minutes. Just don't keep the phone submerged for too long and it should be ok.
admad said:
You see, the problem is that even if I submerge the phone 1m below the surface of tap water and I won't use it, Sony will not accept the device under warranty if it gets water damaged, and that is something that IP rating allows me to do, and Sony won't acknowledge. So you see, looks like you are contradicting yourself .
It's funny that Samsung and other manufactures don't have a problem with acknowledging warranty claim for water damaged IP68 phones.
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And how do you know that they won't accept it? No one has ever done that so you are literally talking out of your ass right now.
MiniDemonic said:
And how do you know that they won't accept it? No one has ever done that so you are literally talking out of your ass right now.
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I was about to quote from Sony site the conditions for water damage warranty, and I found this, that's weird.
" Take your device swimming
If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out.
Over time, chlorinated water can corrode the rubber seals, so prolonged use in chlorinated water is not recommended. But if you want to use your device to get underwater close-ups of a spectacular dive or your child’s first swimming lesson, go ahead.
* Sony devices that are rated IPX7 or lower should not be exposed to chlorinated water."
http://support.sonymobile.com/global-en/dm/water-and-dust-resistance/
Did they change the policy with using the phone in water?
admad said:
I was about to quote from Sony site the conditions for water damage warranty, and I found this, that's weird.
" Take your device swimming
If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out.
Over time, chlorinated water can corrode the rubber seals, so prolonged use in chlorinated water is not recommended. But if you want to use your device to get underwater close-ups of a spectacular dive or your child’s first swimming lesson, go ahead.
* Sony devices that are rated IPX7 or lower should not be exposed to chlorinated water."
http://support.sonymobile.com/global-en/dm/water-and-dust-resistance/
Did they change the policy with using the phone in water?
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Yes they changed the policy with using the phone in water because you know, they got sued over it. You were the one that linked the lawsuits but seems that you either didn't read the articles or you have the memory capacity of a goldfish.
The support page you linked is an old support page from before they got sued. If you actually use the website to find the waterproof article you will find this: http://support.sonymobile.com/gb/xperiaxzpremium/dm/waterresistant/
Using google will give you old results because that's how google works, more links to a page and more visits on a page puts it higher up in the search results and I can guarantee you that an old article for the Z-Z5 series will have a lot more visits and links than a new article for the X-XZP.
Do not expose the device to seawater, salt water, chlorinated water
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
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Click to collapse
Here is also a quote from the Warranty Information PDF you can download for the device.
This warranty does not cover any failure of the Product that is due to:
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from
such use).
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You are under warranty as long as you use the phone within it's IP rating limitations, which in this case is up to 1.5m and 30min in TAP WATER in standby mode. They can test if the phone is still waterresistant or not by pressure checking it. If that pressure check fails then your phone was probably defect and the warranty is still applicable BUT if the pressure check doesn't fail that means your phone is still waterresistant and you 99% likely didn't close the tabs correctly and that's why your phone was water damaged. Also, don't think about artifically making the phone lose it's pressure sealing if you get it water damaged because they will most likely notice that.
Most people that had water damaged Xperias didn't close the covers correctly and was denied their warranty, that's probably where you got the idea that "Sony doesn't accept water damage in their warranty" from. Some people had defect phones and those people did get the phone fixed/replaced under warranty.
I have a question about resting my device inside the bath room while I shower (not inside the shower, just in the same room)?
I am not planning on never actually getting the device wet or submerged, however, on the advertisement on the device there are these statements:
"Water Resistant
Guard against rain.
A drop of rain shouldn’t get in the way of you and your smartphone, whether you’re gaming or calling. So, we equipped the OnePlus 6 with weather protection. Just don’t take it out for a swim.①"
"①Water resistant under certain conditions. OnePlus does not recommend excessive submersion. Please see product warranty for more information."
But on the warranty information there is this statement:
"The limited warranty does not cover: Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress."
Also on the product manual and safety information that came inside the box, there are these two statements:
"The device is not water-resistant. Please keep away from moisture and humidity"
Under operating environment:
"Only operate your phone between 0-35° C temperature and 35-85% humidity"
So the advertisement implies that it should be fine on light rain and humid environments but the warranty and safety manual implies that moisture would ruin the device.
My only question is if I can rest my device inside the bathroom while I shower (not actually inside the shower but inside the room) because I use a bluetooth speaker to listen to podcasts while I shower (the BT speaker is IP68 certified and that one is actually inside the shower, but phone still needs to be in the same room to stream audio). I read the average humidity on a house is 50% but I am not sure how high it gets on a shower room with hot water to the point where mirror get fogged up.
I've never had any problems at all with samsung devices since S6, S7, S8+, Note 8, S9+ but we all know those are IP68 certified.
Will the OnePlus 6 be fine without getting wet but inside the bathroom while I take a shower?
Thank you!
I have never had an issue with any phone I have ever had. Op3t, lgg4, Xperia t2 ultra, htc one x. I usually put them on top of the sink or something.
mikex8593 said:
I have never had an issue with any phone I have ever had. Op3t, lgg4, Xperia t2 ultra, htc one x. I usually put them on top of the sink or something.
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Thank you! this is what I was looking for. I submitted a ticket to 1+ but I'm sure they'll just tell me to not do it or I'll void the warranty and the phone will explode lol.
If you had no problems with the 1+ 3T I guess the 6 should be fine with the extra protection it has which looking at jerryrigeverything video didn't look too bad.
For how long did you have the 3T and did you do this in a daily basis or occasionally?
Another option could be just put it in a ziploc bag if I'm still paranoid but that is just extra hassle and inconvenience
vwite said:
Thank you! this is what I was looking for. I submitted a ticket to 1+ but I'm sure they'll just tell me to not do it or I'll void the warranty and the phone will explode lol.
If you had no problems with the 1+ 3T I guess the 6 should be fine with the extra protection it has which looking at jerryrigeverything video didn't look too bad.
For how long did you have the 3T and did you do this in a daily basis or occasionally?
Another option could be just put it in a ziploc bag if I'm still paranoid but that is just extra hassle and inconvenience
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Can't confirm having it in the steam all the time but I can definitely say it stands up well in my pocket while building a power plant for an entire year in all weather conditions from 105° with 95% humidity to -6°. That was with the 3t. I'm sure the 6 would do even better with an unofficial "waterproofing".
Every phone I've personally ever used/owned were completely fine in steamy bathroom and rain all the time.
The only time there's a problem is with too much moisture on the screen or fingers making touchscreen basically unusable.
Taking your device into your bathroom while showering is likely fine. I'm sure you're not hanging it above you while showering, yeah? So it's not getting too steamed.
Sent from my OnePlus 6 using XDA Labs