Hi,
Does anyone have an issue with XZP camera app? The camera app randomly crashes the phone quite often. I tried to clear the cache, make software repair and non of those options solved the problem. There was no issue in safe mode but maybe I didn't run the mode long enough to simulate the problem. I run 45.0.A.5.1 firmware version. No new update available for my version yet.
I have this problem too. Everytime I access camera from 3rd party app (E.g. Facebook, instagram, Manual Camera) My phone is unresponsive for minutes. Access camera from shutter button while phone is sleep can also cause this too.
Now I avoid this issue by took pictures with sony camera first and then browse it from 3rd party app.
But I experience the issue when I start the camera via hardware button also via original app shortcut
I have this problem as well, it doesn't happen every time but it happens often when I open the camera, the phone freezes and reboots. Does yours reboot or do you just force stop the camera app?
Yeah exactly, the phone reboots. How did you solve the problem. I tried to contact the Sony support but they recommended common procedures like clear cache and software repair (factory reset). None of those solutions helped at all
What model number do you have guys?
Sent from my G8142 using XDA-Developers Legacy app
I have G8141.
I also tried to find solution on Sony support forum but no one from the support team isn't interested:
https://talk.sonymobile.com/t5/Camera/Xperia-XZ-Premium-Camera-crashes-phone-often/td-p/1235611
Does anyone know if this is being seen on all firmware? I have the G8142 with Hong Kong firmware, I haven't heard my wife mention this issue and she has the G8142 with the US firmware.
I have a Germany Vodafone firmware having this issue
I've got the same problem on my Z1 compact. It comes with the braodcom security patch almost 2 weeks ago. Phone runs hot, freezes, reboots or needs to become rebooted.
Looks like there's no suggestions or solution so far. The best would be to flash another version of firmware. But since Munjeni has been banned there is no guide how to flash 2017 models and where to download the latest version of the flash tool. Any idea?
The problem seems to be solved after the last update 45.0.A.7.120. No camera crash past 3 days!
Today the camera crashed again So unfortunately the issue has not been solved!
nuficek said:
Today the camera crashed again So unfortunately the issue has not been solved!
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i think the problem is not with camera app or software. please use in safe mode. if it is yes we can think its because of software. but my think is its because of 3rd party app. please try to think and uninstall the software's what you installed in latest.
i think this is the solution. not because of the camera app or Sony software issue
I got the same answer from Sony support. Since it's occasional bug it is very hard to find out which app can cause the issue. I tried to unistall most of apps. But sometimes it's very often and sometimes it takes 1 to 2 days to crash the camera. Should I only look for app with permision to camera or it can be any app even not using the camera?
i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.
SomaCruz97 said:
i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.
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Interesting you say this as I was having issues with my SD card when it was used for camera photo storage... My Lexar 1000x 128gb card would work for a few days, then photos would become corrupted and camera crashing began.. not long after, games started having issues and not loading and even after rebooting the phone and wiping the apps cache/data, it would still crash. So I pulled the card, full reset the phone, and zero issues ever since.
I recently bought a Samsung 256gb Evo Plus microsd, and after a few weeks, zero issues. all good..
Related
Hello everybody
My Nexus 5 recently captured my attention as the camera is not workig anymore. I have the latest android version, not the L however, an it's unrooted. I only have retrica and instagram for taking picture as well, but they don't seem to work too due to this problem. I don't know where the problem can be originated from, but when I open the camera app it says Cannot connect to the camera. Has anyone of you exeperience it? How did you solve it?
I tried to delete the data from the app menu, stopped it, unistalled and reinstalled the updates but nothing has changed.
Thank you
Did you already try these suggestions? http://forum.xda-developers.com/google-nexus-5/help/connect-to-camera-error-upgrading-to-4-t2564457
Camera not working can be one of the frustrating things when you use a phone. As it involves hardware nothing much can be done. I use Cyanogen based phone which has not given me any problem. I would suggest to try it as it is heavily reliable.
did you try a reboot? seems so simple, but it can fix
Xperia z3 not playing videos
My Xperia z3 doesn't play any video at all. It shows up with an error "Cannot Play Video" . YouTube video doesn't play videos. I cant play video in any app. I cleared the data and cache and even performed factory reset but that didn't help me. I repaired it with Sony Companion and even flashed new firmware with Flash tool also. But still the problem persists. After restarting my phone it plays video for some minutes and then again winds up with the same. Pls help me.
Go into your setting, choose Developer setting then scroll down till you see "Use AwesomePlayer" If you're enable it then disable and if you disable just enable it. Then reboot. It should be working. Anytime you see this just do the same thing. One way to not seeing this fault you can flash back to 4.4.4.
But is this device specific...should I go to service centre?
Sent from my D6653 using XDA Free mobile app
Xperia d6633 I also experienced the same case as well. there is a solution?
Have exactly same prolem on my D6633, I have to reboot my phone several times per day to see any video in youtube, facebook, album app, etc. The only works is MX Player playing local videos. Is there any permanent solution of this exists?
Do any of you guys run the official Marshmallow concept software?
I have not encoutered this problem on previous final builds, but installed the concept software 2 days ago.
Since then I have not been able to play any video. Not in the Facebook app, not in youtube, not from files on my phone. Considering reverting back to the stable builds, purely for this problem...
I am on a D6603
I have same problem.. several times restart my phone every day.. is D6643 .. with ROM from D6603.. need solve this in ASAP..
thanks in advance..
Enoxzr said:
Do any of you guys run the official Marshmallow concept software?
I have not encoutered this problem on previous final builds, but installed the concept software 2 days ago.
Since then I have not been able to play any video. Not in the Facebook app, not in youtube, not from files on my phone. Considering reverting back to the stable builds, purely for this problem...
I am on a D6603
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It started happening in my Z3 when I installed the concept too but the problem is I reverted back to stock and it happens just like in the beta. I tried factory reset on stock, deleting all sort of data from FlashTool but nothing, it still happens.
Has anyone been able to solve it?
I recently installed MM Concept on my Z3C and I'm having playback issues as well, but only on Album/Video, not for other apps like YouTube, etc.
I had the playback issue in all apps involving videos.
My problem got solved when I got the February security update on the concept software
Hey guys,
For the last couple of months, I have had annoying soft reboots on my phone. They would typically happen when starting navigation (google maps) or using other apps that relied on location services (camera, google now, etc).
On my phone, the problem seems to have been a faulty SIM card. After replacing the SIM with a new one, everything seems to be working fine.
I just wanted to share in case anybody else had similar issues with this phone.
I can confirm this, I also fixed that problem requesting a new SIM card (with LTE support)
same problem with me my device reboot when i multitasking and i already have 4g sim
samirza692 said:
same problem with me my device reboot when i multitasking and i already have 4g sim
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Anyone ever figure this out? Mine is also doing it even after factory restores. Random soft reboots even with no third party apps installed.
jackching said:
Anyone ever figure this out? Mine is also doing it even after factory restores. Random soft reboots even with no third party apps installed.
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hmm i am still looking for solution...
but now i am using only one sim and no mobile data using wifi after that its rarely soft reboot
Hi guys,
I've owned a Pixel 2 since Dec/17 (bought i the UK... so no warranty in Italy), two days ago I started having some trouble when using camera: phone hangs, camera can't get focus... but in the beginning a simple reboot fixed the problem...
This is until yesterday night, when the error worsened: now each time I start Camera application it force closes, even if I launch third party camera apps they crash...
So I tried clearing cache and data for Camera app, but still no luck.
I then tried to factory reset my phone, and reflash full factory image, but I'm still getting the error... sometimes the camera works but it's a rare event.
Has anyone ever experienced this issue? Is there a reset for the camera hw?
thanks
NightSky256 said:
Hi guys,
I've owned a Pixel 2 since Dec/17 (bought i the UK... so no warranty in Italy), two days ago I started having some trouble when using camera: phone hangs, camera can't get focus... but in the beginning a simple reboot fixed the problem...
This is until yesterday night, when the error worsened: now each time I start Camera application it force closes, even if I launch third party camera apps they crash...
So I tried clearing cache and data for Camera app, but still no luck.
I then tried to factory reset my phone, and reflash full factory image, but I'm still getting the error... sometimes the camera works but it's a rare event.
Has anyone ever experienced this issue? Is there a reset for the camera hw?
thanks
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Click to collapse
Years ago, I had the exact same problem with my S4. After trying all of the things you have, and a few others, I used the dialer code for the hardware test menu and found that the front camera had failed. Got a new one off Amazon, installed it, and everything was back to normal. I honestly don't know what, if there even is one, the code is for the Pixel 2, but I believe there are some apps that will do the same thing.
camera was broken... tried times and time to reset recovery and so on...
but the solution was to ask Google support, they replaced my Pixel 2 with a brand new one (full sealed box)
i was used to Samsung and tought it would be impossible...
Point for Google.
Hi XDA guys, I am Aaron pippen.. My phone first had an issue of camera has stopped working, I did everything among the solution that Google recommended, did a hard reset but all in vain. I opted for uninstalling and reinstalling the app but failed still. I did a hardware test on my phone and and a "camera not available" query popped upon camera test. How can I get through this bse I did everything even rebooting the phone in safety mode plus installing 3rd party camera apps, everything failed. Could this be a hardware issue?
Thank you.
Aaron Pippen.
pippenaaron said:
Hi XDA guys, I am Aaron pippen.. My phone first had an issue of camera has stopped working, I did everything among the solution that Google recommended, did a hard reset but all in vain. I opted for uninstalling and reinstalling the app but failed still. I did a hardware test on my phone and and a "camera not available" query popped upon camera test. How can I get through this bse I did everything even rebooting the phone in safety mode plus installing 3rd party camera apps, everything failed. Could this be a hardware issue?
Thank you.
Aaron Pippen.
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Click to collapse
Yes, more than likely a hardware issue. One other thing you can possibly try is to re-flash your stock firmware to repair any potentially corrupted software on your device. I know you did a hard reset but that doesn't fix corrupted software.
Sent from my SM-S767VL using Tapatalk
Almost certainly sounds like a hardware fault with the camera. But as suggested above, last resort would be to backup any data you need on your phone, then reflash the firmware, to see if that resolves the problem.
What phone is it?