Hi guys,
I've owned a Pixel 2 since Dec/17 (bought i the UK... so no warranty in Italy), two days ago I started having some trouble when using camera: phone hangs, camera can't get focus... but in the beginning a simple reboot fixed the problem...
This is until yesterday night, when the error worsened: now each time I start Camera application it force closes, even if I launch third party camera apps they crash...
So I tried clearing cache and data for Camera app, but still no luck.
I then tried to factory reset my phone, and reflash full factory image, but I'm still getting the error... sometimes the camera works but it's a rare event.
Has anyone ever experienced this issue? Is there a reset for the camera hw?
thanks
NightSky256 said:
Hi guys,
I've owned a Pixel 2 since Dec/17 (bought i the UK... so no warranty in Italy), two days ago I started having some trouble when using camera: phone hangs, camera can't get focus... but in the beginning a simple reboot fixed the problem...
This is until yesterday night, when the error worsened: now each time I start Camera application it force closes, even if I launch third party camera apps they crash...
So I tried clearing cache and data for Camera app, but still no luck.
I then tried to factory reset my phone, and reflash full factory image, but I'm still getting the error... sometimes the camera works but it's a rare event.
Has anyone ever experienced this issue? Is there a reset for the camera hw?
thanks
Click to expand...
Click to collapse
Years ago, I had the exact same problem with my S4. After trying all of the things you have, and a few others, I used the dialer code for the hardware test menu and found that the front camera had failed. Got a new one off Amazon, installed it, and everything was back to normal. I honestly don't know what, if there even is one, the code is for the Pixel 2, but I believe there are some apps that will do the same thing.
camera was broken... tried times and time to reset recovery and so on...
but the solution was to ask Google support, they replaced my Pixel 2 with a brand new one (full sealed box)
i was used to Samsung and tought it would be impossible...
Point for Google.
Related
Hello
The camera on my nexus 5 stopped working three days ago. I used a CAF CM rom then.
First the Google Camera app crashed every time I tried to launch it and any other camera-related apps said "Can't connect to camera".
I wiped the chache through TWRP restarted the phone, the camera worked at first try, but at second try it crashed again.
Then today I reinstalled the stock 6.0.1 from the Google site with full wipe.
Now Google Camera app says "Can't connect to camera" and every other app automatically uses the front facing camera without having the option to change it.
May it be a hardware related error? Would replacing the camera module help?
P.S (the data in the signature below are really old)
Hi,
Does anyone have an issue with XZP camera app? The camera app randomly crashes the phone quite often. I tried to clear the cache, make software repair and non of those options solved the problem. There was no issue in safe mode but maybe I didn't run the mode long enough to simulate the problem. I run 45.0.A.5.1 firmware version. No new update available for my version yet.
I have this problem too. Everytime I access camera from 3rd party app (E.g. Facebook, instagram, Manual Camera) My phone is unresponsive for minutes. Access camera from shutter button while phone is sleep can also cause this too.
Now I avoid this issue by took pictures with sony camera first and then browse it from 3rd party app.
But I experience the issue when I start the camera via hardware button also via original app shortcut
I have this problem as well, it doesn't happen every time but it happens often when I open the camera, the phone freezes and reboots. Does yours reboot or do you just force stop the camera app?
Yeah exactly, the phone reboots. How did you solve the problem. I tried to contact the Sony support but they recommended common procedures like clear cache and software repair (factory reset). None of those solutions helped at all
What model number do you have guys?
Sent from my G8142 using XDA-Developers Legacy app
I have G8141.
I also tried to find solution on Sony support forum but no one from the support team isn't interested:
https://talk.sonymobile.com/t5/Camera/Xperia-XZ-Premium-Camera-crashes-phone-often/td-p/1235611
Does anyone know if this is being seen on all firmware? I have the G8142 with Hong Kong firmware, I haven't heard my wife mention this issue and she has the G8142 with the US firmware.
I have a Germany Vodafone firmware having this issue
I've got the same problem on my Z1 compact. It comes with the braodcom security patch almost 2 weeks ago. Phone runs hot, freezes, reboots or needs to become rebooted.
Looks like there's no suggestions or solution so far. The best would be to flash another version of firmware. But since Munjeni has been banned there is no guide how to flash 2017 models and where to download the latest version of the flash tool. Any idea?
The problem seems to be solved after the last update 45.0.A.7.120. No camera crash past 3 days!
Today the camera crashed again So unfortunately the issue has not been solved!
nuficek said:
Today the camera crashed again So unfortunately the issue has not been solved!
Click to expand...
Click to collapse
i think the problem is not with camera app or software. please use in safe mode. if it is yes we can think its because of software. but my think is its because of 3rd party app. please try to think and uninstall the software's what you installed in latest.
i think this is the solution. not because of the camera app or Sony software issue
I got the same answer from Sony support. Since it's occasional bug it is very hard to find out which app can cause the issue. I tried to unistall most of apps. But sometimes it's very often and sometimes it takes 1 to 2 days to crash the camera. Should I only look for app with permision to camera or it can be any app even not using the camera?
i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.
SomaCruz97 said:
i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.
Click to expand...
Click to collapse
Interesting you say this as I was having issues with my SD card when it was used for camera photo storage... My Lexar 1000x 128gb card would work for a few days, then photos would become corrupted and camera crashing began.. not long after, games started having issues and not loading and even after rebooting the phone and wiping the apps cache/data, it would still crash. So I pulled the card, full reset the phone, and zero issues ever since.
I recently bought a Samsung 256gb Evo Plus microsd, and after a few weeks, zero issues. all good..
Purchased phone after 1 hour usage camera app says can not connect to camera. Only front camera seems to work
Is it possible to fix this issue
Try Disabling/Enabling the app from the settings app. If that does not help resolve your issue, try installing gcam from here:
https://drive.google.com/file/d/1WOdULwF-m4qrKOxhZyAMDkXKiFeFYZwj/view
Try this Version of GCAM and see if you have the same problem. You can also try third party camera apps from the play store if you have not done so. Let us know.
Good luck.
Is it even not able to connect after a reboot? If it's still acting that way after a reboot it could be something stuck in the data partition keeping it active (like something stuck in cache in the photos app or another app that can use the camera). So one thing that you can try is clearing the cache for the camera app.
You can check another app that can capture photos as well.
If another app has the hardware locked up (ie only one app can access the hardware at a time) this could happen but normally when the app is no longer in focus it should release the hardware unless the software is locked up.... but then generally killing the app and or clearing the cache should release it. ....
but reboot should most cases solve it. If it doesn't it'll present that way if the physical connection to the hardware is broken (physical defect or if the ribbon got broken or disconnected) and then is a return to retailer or factory warranty issue.
I've tried clearing cache and using another 3rd floor party app and none of them seem to fix the issue only the front camera seems to function and the back says cannot connect to camera
Usmam9812 said:
I've tried clearing cache and using another 3rd floor party app and none of them seem to fix the issue only the front camera seems to function and the back says cannot connect to camera
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Click to collapse
It may be a physical defect then. Take it back to the store and exchange for a new one.
Sent from my Phone using Tapatalk
Usmam9812 said:
I've tried clearing cache and using another 3rd floor party app and none of them seem to fix the issue only the front camera seems to function and the back says cannot connect to camera
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Click to collapse
Wait so other apps have no trouble communicating with the back camera except the razer camera app itself? Have you also tried facotry reset in settings or recovery?
Btw do not use factory images, they will void your warranty.
No 3rd parties seem to be able to communicate with the back camera. It worked for about an hour then said can't not communicate with camera
I'm having the same issue but mines the front and my phone only charges if I reboot the phone with a cable plugged in... I have emailed Razer waiting on response. This is my second Razer phone I'm not happy at all... I tried reinstalling 8.1.0 no fix I'm going to try and go back down to 7 see if that does anything Razer is a ****ty phone company...
Hi XDA guys, I am Aaron pippen.. My phone first had an issue of camera has stopped working, I did everything among the solution that Google recommended, did a hard reset but all in vain. I opted for uninstalling and reinstalling the app but failed still. I did a hardware test on my phone and and a "camera not available" query popped upon camera test. How can I get through this bse I did everything even rebooting the phone in safety mode plus installing 3rd party camera apps, everything failed. Could this be a hardware issue?
Thank you.
Aaron Pippen.
pippenaaron said:
Hi XDA guys, I am Aaron pippen.. My phone first had an issue of camera has stopped working, I did everything among the solution that Google recommended, did a hard reset but all in vain. I opted for uninstalling and reinstalling the app but failed still. I did a hardware test on my phone and and a "camera not available" query popped upon camera test. How can I get through this bse I did everything even rebooting the phone in safety mode plus installing 3rd party camera apps, everything failed. Could this be a hardware issue?
Thank you.
Aaron Pippen.
Click to expand...
Click to collapse
Yes, more than likely a hardware issue. One other thing you can possibly try is to re-flash your stock firmware to repair any potentially corrupted software on your device. I know you did a hard reset but that doesn't fix corrupted software.
Sent from my SM-S767VL using Tapatalk
Almost certainly sounds like a hardware fault with the camera. But as suggested above, last resort would be to backup any data you need on your phone, then reflash the firmware, to see if that resolves the problem.
What phone is it?
Hi everyone,
I noticed that yesterday and today face recognition was not working and was wondering why. I assumed the cam could be dirty so I opened the camera and switched to front cam, the app crashes immediately.
After several tries I restarted the phone and the result is the same...
Not sure if it's a software or hardware problem, can anyone help me debug?
Ok this is getting worse
I updated from Beta 18 to Beta 19 hoping it would fix the issue. After the update even the back cam wouldn't work...
So I assumed there was a software issue. I factory reset my phone and it still doesn't work...
Any ideas please/ I am desperate...
gigaboss said:
Ok this is getting worse
I updated from Beta 18 to Beta 19 hoping it would fix the issue. After the update even the back cam wouldn't work...
So I assumed there was a software issue. I factory reset my phone and it still doesn't work...
Any ideas please/ I am desperate...
Click to expand...
Click to collapse
If it is getting worse with beta log an event with it send it to oneplus. And maybe try a older beta again or a different firmware all together. Would probably be your best bet. Just weird your having the issue and so far no one else has chimed in on it
So apparently I now have this issue:
https://forums.oneplus.com/threads/camera-not-working.771655/#post-20390562
The storage is encrypted despite the factory reset . I will try to factory reset again once I get home (travelling right now)
Not sure how to fix this issue...
I tried wiping Cache, Data and System and doing a full reinstall but I still have the same bugs that seem to come from encrypted storage... Not sure how to solve this, should I wipe storage?
I did the "Format Data" in TWRP which is supposed to format everything and remove encryption and I still have the same bugs:
-Both cam not working
-SMS not working
-Amazon not working
-Youtube not working
etc
I completely erased the phone, used MSM tool to recover it and it still has the same bugs... What's crazy is that I know it's an access issue because one time everything started working again... Until I rebooted and it stopped
I used this (https://forum.xda-developers.com/android/software/universal-dm-verity-forceencrypt-t3817389) to keep the phone uncrypted and I am still seeing the same bugs, I have no idea what to do next...
Very same scenario with mine! Any solution? I also did what u did brother.
i can confirm the same behavior as of three days ago here. downgrading to android 9 (oxygen os still) fixes the rear camera but not the front. youtube starts to behave again. this is a HUGE issue, as my phone is 90% of the time just a youtube client. oneplus support is useless and just keeps going in circles saying to reset the phone. resets and cache clears do not fix this issue.
i've got three other oneplus 7 pros in the house that don't have this issue on beta 19, but they're all the t-mobile version flashed to international. unsure if that's relevant.