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[Q] Stock Inspire constant Shut Down

So my wife is out of town and i just got a frantic call from her on her moms phone telling me that her Inspire is constantly been shutting down.
We live in Texas and she's visiting family in Ft. Lauderdale since before Christmas. She's said since she's been there that the phone has been acting wonky, but starting today the phone will not stay powered on when not on the charger.
When it's on the charger she says she has 80% battery life, but when she unplugs it and tries to do something with it the phone powers down.
She's done the battery pulls, she's cleared the cache and removed unnecessary apps. I'm really not sure what to tell her other than go to AT&T and get a different battery, and fi that does't work - plug it into your laptop, copy all of your pictures and necessary data then do a factory reset.
Any other advice from more experienced members?

Sounds like your on the right track. You could try downloading the ruu from HTC as well and do a clean install. If all else fails just do a warranty.

I had the same problem. It was the battery, bought a new stock HTC battery and it works perfectly don't try a reset or any of that. You will lose you're stuff, tell her to just charge it until she can get it replaced I kept mine on charger for 4 days until I bought it and got it in the mail. Phone works perfectly now
Sent from my Inspire 4G using xda premium

We had to get the screen replaced so AT&T wouldn't help her because hey could tell it's been opened
It was opened about 4 months ago, and has been working fine until she went to Florida. She has had battery issues though since she go the device back in February.
She said the AT&T person tried to do a factory reset and that "it wouldnt take" which i found was odd. More than likely the AT&T person was doing it while the phone was on, rather than doing the volume down + power button to load into recovery and do it that way.
Anyone know why a factory reset wouldn't go through?

Selecting it through the phone just boots into hboot to finish the process, but if the phone is freezing and powering down it would probably keep it from completing. Try it through hboot. Did the att guy at least test a different battery in the device? Some of those att employees really shouldn't be helping people troubleshoot. Too bad they aren't all as educated as zel.

Gizmoe said:
Selecting it through the phone just boots into hboot to finish the process, but if the phone is freezing and powering down it would probably keep it from completing. Try it through hboot. Did the att guy at least test a different battery in the device? Some of those att employees really shouldn't be helping people troubleshoot. Too bad they aren't all as educated as zel.
Click to expand...
Click to collapse
They didnt even entertain the idea of a different battery. They took the battery door off and could tell that it had been opened. Right then and there they basically sent we can't help you because it's out of warranty and HTC will charge you full price for a new phone, but then whispered to her that she could go to a local shop.
Needless to say i was a little pissed that they wouldn't even let her try a different battery.

MikeIsCore said:
They didnt even entertain the idea of a different battery. They took the battery door off and could tell that it had been opened. Right then and there they basically sent we can't help you because it's out of warranty and HTC will charge you full price for a new phone, but then whispered to her that she could go to a local shop.
Needless to say i was a little pissed that they wouldn't even let her try a different battery.
Click to expand...
Click to collapse
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?

zelendel said:
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
Click to expand...
Click to collapse
The screen was replaced.

zelendel said:
That is one of the risks of Modding your phone or someone else's. All support now relies on the phones owner.
As for the rep. He couldn't do anything without possibly losing his/her job. I used to work for them so I really can't blame the employee.
Now for her prob the only thing I would suggest is that she get another battery which may or may not be the issue.
Why was it opened? If you don't mind me asking?
Click to expand...
Click to collapse
Tx Redneck is correct. As I stated the screen had to be replaced.
I understand about the rep not being able to do anything because of potential job loss, but does that mean they can't even let her borrow a battery to test it?

MikeIsCore said:
Tx Redneck is correct. As I stated the screen had to be replaced.
I understand about the rep not being able to do anything because of potential job loss, but does that mean they can't even let her borrow a battery to test it?
Click to expand...
Click to collapse
By the rules as much as I hate to say it. Yes. If they see that the phone was modded they cant even allow the use of another battery for testing. I normally kept a few extra personal batteries to help people out but had to do it off the clock. ATT is very strict about it.
I was written up once when I was helping someone with an issue and my boss looked over my shoulder and noticed the sticker was missing. HE asked me if I noticed and I said yes i did but it had nothing to do with what I was helping with. He took the phone, handed it back to the owner, said sorry there is nothing we can do for you. Then sent me home and when I came back in I was written up with a final warning.

zelendel said:
By the rules as much as I hate to say it. Yes. If they see that the phone was modded they cant even allow the use of another battery for testing. I normally kept a few extra personal batteries to help people out but had to do it off the clock. ATT is very strict about it.
I was written up once when I was helping someone with an issue and my boss looked over my shoulder and noticed the sticker was missing. HE asked me if I noticed and I said yes i did but it had nothing to do with what I was helping with. He took the phone, handed it back to the owner, said sorry there is nothing we can do for you. Then sent me home and when I came back in I was written up with a final warning.
Click to expand...
Click to collapse
Well that sucks. Appreciate the information though. Thanks Zelendel.

MikeIsCore said:
Well that sucks. Appreciate the information though. Thanks Zelendel.
Click to expand...
Click to collapse
Yeah it does. No prob.

Once she's returned from her trip i'll come back and post whether or not i was able to fix the issue or if we need to procure a new phone.

Rooting Phones When On Verizon Edge?

Hey folks,
Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?
Thanks

So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?

MSmithXDA said:
So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?
Click to expand...
Click to collapse
most phones can be returned to stock without a trace of root as long as the stock files are available.
check your phones specific forum for return to stock guides and methods to remove root indicators if that applies.
calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.
---------- Post added at 09:01 PM ---------- Previous post was at 08:55 PM ----------
MSmithXDA said:
Hey folks,
Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?
Thanks
Click to expand...
Click to collapse
btw,
it doesnt matter what plan you are on, they dont allow rooting period.
as far as they are concerned, "when they find out it is rooted", your warranty is void, returns are not accepted, and trade ups are denied.

bweN diorD said:
calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.
Click to expand...
Click to collapse
Well I didn't tell them it was me :silly: I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!

MSmithXDA said:
Well I didn't tell them it was me :silly: I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!
Click to expand...
Click to collapse
I hope you didn't call them from the phone that's on your account.
I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.
Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.
So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.
At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.
The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.
So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.

Planterz said:
I hope you didn't call them from the phone that's on your account.
I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.
Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.
So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.
At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.
The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.
So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.
Click to expand...
Click to collapse
the reason root remained after you did a factory reset is, factory reset does nothing more than wipe the data partition. root code is not inserted there, so it will remain in tact with the exception of the su app unless it is installed in system/apps..
the fact that you had bloatware return after a reset is odd, i have never heard this happen before. resetting does not modify, restore, or change the system partition in any way.
as for them finding the root, i agree it is unlikely, but it can and has happened. also, it doesn't have to happen right away. there have been several reports of charges for replacement phones applied to your bill, from modifications found after the return.
as for them caring if you leave for another carrier, they don't, plain and simple. this has been shown countless times over the years. many people leave them every day, and they don't do the slightest thing to try and stop them.
i seriously doubt they will let you strong arm them by threatening to leave after they find out you returned a modified phone.

NFC puchases after 4.4.3 firmware?

Anyone able to make purchases with google wallet or softcard after updating their firmware to 4.4.3?

nomisunrider said:
Anyone able to make purchases with google wallet or softcard after updating their firmware to 4.4.3?
Click to expand...
Click to collapse
I'm on the latest firmware and running NuSenseSIXv2.0 (4.4.3 based). Softcard works as expected after setting up the Rootcloak Xposed module.

shortstuff_mt said:
I'm on the latest firmware and running NuSenseSIXv2.0 (4.4.3 based). Softcard works as expected after setting up the Rootcloak Xposed module.
Click to expand...
Click to collapse
Same here with rootcloak
Sent from my HTC6525LVW using Tapatalk

nomisunrider said:
Anyone able to make purchases with google wallet or softcard after updating their firmware to 4.4.3?
Click to expand...
Click to collapse
Same here. I used to use Google Wallet before the update on CVS once in a while. However after the update I'm not able to use it anymore.
Not rooted, running stock Android 4.4.3. OTA Verizon Updated.
I am resetting my phone now and will try soon when I get another chance. Anyway, how did it go for you? is yours working now? I do not have insurance, just ran out two days ago when I did a plan change. Sucks big time now that I have to get to know that it doesn't work. Also, just to be sure I tried ISIS/Softcard Wallet as well to see if it is the Google Wallet itself is blocked or handicapped for some reason. But to my surprise, ISIS/Softcard does not work as well. I am doubting the hardware now. Or this is a solid 4.4.3 Update bug that is causing our device to not function as normal. Question is, is Verizon aware of this? How do we report this to Verizon?
According to what I see here, only few have been affected it seems? or is it so?
I am left with many more questions than answers ever since the update.
P.S - After the update my phone isn't as smooth as it was before either. Feels like the I am experiencing choppy frame rates often times. But not to the level that I will fault the phone.
Please help. Let me know what worked for you and what didn't.

Deepak Sanje said:
Same here. I used to use Google Wallet before the update on CVS once in a while. However after the update I'm not able to use it anymore.
Not rooted, running stock Android 4.4.3. OTA Verizon Updated.
I am resetting my phone now and will try soon when I get another chance. Anyway, how did it go for you? is yours working now? I do not have insurance, just ran out two days ago when I did a plan change. Sucks big time now that I have to get to know that it doesn't work. Also, just to be sure I tried ISIS/Softcard Wallet as well to see if it is the Google Wallet itself is blocked or handicapped for some reason. But to my surprise, ISIS/Softcard does not work as well. I am doubting the hardware now. Or this is a solid 4.4.3 Update bug that is causing our device to not function as normal. Question is, is Verizon aware of this? How do we report this to Verizon?
According to what I see here, only few have been affected it seems? or is it so?
I am left with many more questions than answers ever since the update.
P.S - After the update my phone isn't as smooth as it was before either. Feels like the I am experiencing choppy frame rates often times. But not to the level that I will fault the phone.
Please help. Let me know what worked for you and what didn't.
Click to expand...
Click to collapse
Sorry this probably doesn't help you much but I am totally stock 4.4.3 - no s-off no root and Softcard ( used to be Isis ) works fine for me. Just used it this morning.
Hope you get your issue figured out.

Thanks for your response,
DangerousDave said:
Sorry this probably doesn't help you much but I am totally stock 4.4.3 - no s-off no root and Softcard ( used to be Isis ) works fine for me. Just used it this morning.
Hope you get your issue figured out.
Click to expand...
Click to collapse
Thanks for the response, Honestly, anything and everything helps. Since you have a Verizon M8, assuming from your signature, I guess I am in the minority or rare bunch who's device is affected. I am glad to know that your device is functioning as normal.
I do not have insurance at the moment. And I am sad to learn that I have to send my device to HTC for repairs. Which takes about 10-14 days without phone.
Does Verizon do loaner phones?

Deepak Sanje said:
Thanks for the response, Honestly, anything and everything helps. Since you have a Verizon M8, assuming from your signature, I guess I am in the minority or rare bunch who's device is affected. I am glad to know that your device is functioning as normal.
I do not have insurance at the moment. And I am sad to learn that I have to send my device to HTC for repairs. Which takes about 10-14 days without phone.
Does Verizon do loaner phones?
Click to expand...
Click to collapse
You should be covered under verizons one year manufacturer warranty go in to a verizon corporate store they will probably overnight you another m8, and from what most assume usually they seem to always send a new m8 because they are really hard to disassemble so many thing they replace with new. I know many people that got an m8 replaced through asuron the verizon and at&t insurance and everyone says they got a new one because you can go into the settings and they dont show reconditioned and usually show a build date within a couple months of when they receive them.
I say take it to a verizon owned corporate store steer clear of verizon dealers a corporate store can do more for you like overnight you a replacement.

Bit the bullet and called HTC.
Roefastford said:
You should be covered under verizons one year manufacturer warranty go in to a verizon corporate store they will probably overnight you another m8, and from what most assume usually they seem to always send a new m8 because they are really hard to disassemble so many thing they replace with new. I know many people that got an m8 replaced through asuron the verizon and at&t insurance and everyone says they got a new one because you can go into the settings and they dont show reconditioned and usually show a build date within a couple months of when they receive them.
I say take it to a verizon owned corporate store steer clear of verizon dealers a corporate store can do more for you like overnight you a replacement.
Click to expand...
Click to collapse
Bit the bullet and called HTC. Found out there is another program that they send out a device in advance, overnight that is along with a mailer envelope to return our old unit. But it seems they put a hold on your card for 599 and also a 29 one time fee for this to happen. I am thinking if it is worth going this route. At least this will solve my problem of being without a phone.
But before I do that, I have made sure the HTC Rep to record our coversation and give me time to call back, so that I can test it out one more time.
( Did I tell you some HTC reps are dumb? The first one I talked to, the girl was so stupid that she did not know what is NFC and asked me to explain what it is, and how to use it. Asked me to pause, stopped me numerous times and made me repeat what was not working. After all that, she still did not get it. Hung up the phone on me and left, and did not bother to call me on my backup callback number. Lol. )
---------- Post added at 02:24 PM ---------- Previous post was at 01:40 PM ----------
Just went to CVS and tried my Google Wallet. Wholla, it worked. So the second reset seemed to have fixed the problem. Or did it? I am not sure, only time will tell. I will keep on trying once in a while to be sure that it is not just a fluke.
Here is what I did.
The HTC rep (the second one that is, first one was dumb and rude due to her limited understanding) asked me to reset the phone once more, and when the phone booted up, I unchecked the Settings > Power > Fastboot option. Disabled Softcard/ISIS Wallet in App settings, Installed Google Wallet again. And all seems to be in order now. Not sure what caused the initial trouble.
I will be on the look and report if the trouble comes back again.
Thanks for the suggestions and feedback guys.

Deepak Sanje said:
Bit the bullet and called HTC. Found out there is another program that they send out a device in advance, overnight that is along with a mailer envelope to return our old unit. But it seems they put a hold on your card for 599 and also a 29 one time fee for this to happen. I am thinking if it is worth going this route. At least this will solve my problem of being without a phone.
But before I do that, I have made sure the HTC Rep to record our coversation and give me time to call back, so that I can test it out one more time.
( Did I tell you some HTC reps are dumb? The first one I talked to, the girl was so stupid that she did not know what is NFC and asked me to explain what it is, and how to use it. Asked me to pause, stopped me numerous times and made me repeat what was not working. After all that, she still did not get it. Hung up the phone on me and left, and did not bother to call me on my backup callback number. Lol. )
---------- Post added at 02:24 PM ---------- Previous post was at 01:40 PM ----------
Just went to CVS and tried my Google Wallet. Wholla, it worked. So the second reset seemed to have fixed the problem. Or did it? I am not sure, only time will tell. I will keep on trying once in a while to be sure that it is not just a fluke.
Here is what I did.
The HTC rep (the second one that is, first one was dumb and rude due to her limited understanding) asked me to reset the phone once more, and when the phone booted up, I unchecked the Settings > Power > Fastboot option. Disabled Softcard/ISIS Wallet in App settings, Installed Google Wallet again. And all seems to be in order now. Not sure what caused the initial trouble.
I will be on the look and report if the trouble comes back again.
Thanks for the suggestions and feedback guys.
Click to expand...
Click to collapse
Glad you got it working and I can empathize some of the reps can be infuriating !

i could be able to make purchases using google wallet and im on MIUI digital high v4.9.21
before that i used digital high's GPE rom and it did NFC purchases just fine

No Longer Working - Again
DangerousDave said:
Glad you got it working and I can empathize some of the reps can be infuriating !
Click to expand...
Click to collapse
So as my previous post suggested, after a hard reset and disabling the Softcard/ISIS app, and having Google Wallet as the exclusive app, the tap and pay worked at the CVS. However, when I tried again last night, it is no longer working and not registering the tap anymore at the terminal.
I am confused. Is it the hardware? Should I go ahead with the replacement device from HTC? or Should I just blame the software and keep the phone as is. Although my contacts and account is backed up in Google accounts, I still think its a hassle reinstalling 50+ apps, and restoring the phone to its fully functional day to day state that suited me. I just do not like the hassle of swapping phones.
Any last suggestions guys? Or hardware swap is my only way?

Switched Phones, gave up on HTC One m8.
Deepak Sanje said:
So as my previous post suggested, after a hard reset and disabling the Softcard/ISIS app, and having Google Wallet as the exclusive app, the tap and pay worked at the CVS. However, when I tried again last night, it is no longer working and not registering the tap anymore at the terminal.
I am confused. Is it the hardware? Should I go ahead with the replacement device from HTC? or Should I just blame the software and keep the phone as is. Although my contacts and account is backed up in Google accounts, I still think its a hassle reinstalling 50+ apps, and restoring the phone to its fully functional day to day state that suited me. I just do not like the hassle of swapping phones.
Any last suggestions guys? Or hardware swap is my only way?
Click to expand...
Click to collapse
Update - Got rid of the HTC One M8, swapped for a Galaxy S5 on craigslist and guess what, Google wallet works fine there. Yes, although that is a Verizon phone as well, grass is definitely greener on that side. I do not like the menu system and UI, color etc, but what it supposed to do, it does without any issues. Yes I miss the aluminum body and the build, also the sense 6, but the ease of use with fingerprint sensor and the vibrancy of amoled screen picks up the slack. Wish HTC can use Amoled screens as well.

I was able to use google wallet no problem after the 4.4.3 update at CVS this is however before CVS disabled their NFC payment system.
Stock Rooted.

I was able to use it just fine at Walgreens this morning.

Never had a problem with it 4.4.3 or 4.4.4

Pixel 2 trade-in

Sorry if this is the wrong forum, but I was wondering if anyone who used project fi's/google's trade in program got their phone evaluation yet? I sent my 128gb pixel xl in pristine condition, and made sure I factory reset it. Today I received an email that instead of the $410 I was supposed to get they're giving me $162, their reasoning being that my phone wasn't factory reset.
I actually reset it twice, once after I unrooted it and locked the bootloader, then I went in to make sure the software was working properly, that the settings were back to factory settings, then I did another factory reset. I posted on the pixel subreddit, so far one other person had the same issue, others had issues with their nexus not being received or still in shipping status.
TL;DR
I sent my phone for trade in, it said $410, received $162 instead because they claim my phone wasn't factory reset even though I reset it twice.

Charging you $250 to do a factory reset is absurd. I'd at least try to talk with them about this.
Reddit seems more active on Pixel stuff than here.

Can you deny their quote, have the device returned, and sell it on swappa? You might even get more than $410 for it.

foosion said:
Charging you $250 to do a factory reset is absurd. I'd at least try to talk with them about this.
Reddit seems more active on Pixel stuff than here.
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Seriously, I sent them an email. Got a reply asking if my phone turned on properly when I shipped it and if I had removed my account info. I let them know it was in perfect condition and that i made sure my info was gone. Hopefully, I get some good news when they reply
cntryby429 said:
Can you deny their quote, have the device returned, and sell it on swappa? You might even get more than $410 for it.
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Unfortunately no, when you sign up for the trade-in program it says they won't send your phone back regardless of what they decide to give you for it.

That would have upset me quite a bit lol. That makes me hesitant on sending the 5x in, they are only giving 115 for it, but if they decide half to 50 dollars, id rather just keep it for backup lol

I took of video on my phone with my new pixel reset and showing glass was flawless before i mailed in. they have phone hav't heard from the eval team yet..

This thread makes me nervous. I sent in the original Pixel last Thursday. I was originally quoted $350. But reading this, it's possible that they'll offer me just ~$115 by claiming that I didn't factory reset? What BS!
I actually didn't factory reset the way as was listed in the instructions that came with the kit. After backing up and signing out of my account, I flashed the most recent Nougat image using the SDK platform tools. I also locked the bootloader again (which wipes the data). Perhaps it was overkill, but I'm anal about this sort of thing.
omerc10696 said:
Unfortunately no, when you sign up for the trade-in program it says they won't send your phone back regardless of what they decide to give you for it.
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I'm confused about the above statement. On the Trade-In Instructions card that came with my kit, it says:
* If we confirm a lower value:
____* You'll get a reduced credit if you opted to pre-accept a change in value
____* You'll get your phone back if you opted not to pre-accept a change in value
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Am I missing something?

yeongil said:
I actually didn't factory reset the way as was listed in the instructions that came with the kit. After backing up and signing out of my account, I flashed the most recent Nougat image using the SDK platform tools. I also locked the bootloader again (which wipes the data). Perhaps it was overkill, but I'm anal about this sort of thing.
I'm confused about the above statement. On the Trade-In Instructions card that came with my kit, it says:
Am I missing something?
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That's the same exact way I reset mine.
Yea I read the same thing in my kit but on the site it didn't offer that option. At least not in the project fi site. I'm unaware of it was the same on the play store. I've read on other forums with people having the same question. Some say the option was there and then removed.
On a reddit post about someone asking what happens if they decide to return their pixel 2,if they could get their phone back. They recorded this reply "In case if you cancel your Pixel order, and as you've already sent the device, we'd give you a Store credit equivalent to the estimate value or the post-inspection value"

Someone replied to me saying Google wasn't in charge of the trade-in program but rather a 3rd party company named Apto and Hyla
https://store.google.com/intl/en-US_us/about/device-trade-in.html
Customer service just replied to me too saying the best they can do is give me a $35 credit. This is some bs

omerc10696 said:
Someone replied to me saying Google wasn't in charge of the trade-in program but rather a 3rd party company named Apto and Hyla
https://store.google.com/intl/en-US_us/about/device-trade-in.html
Customer service just replied to me too saying the best they can do is give me a $35 credit. This is some bs
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See if you can talk to an actual person on the phone, rather than rely on email.

Wow that is some BS. I sent my Pixel XL last week and according to them they have not received it. If they pull that BS I would return my phone for a refund. IDC I will resurrect my Nexus 6.

foosion said:
See if you can talk to an actual person on the phone, rather than rely on email.
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Yea, setting some time up for myself some time tomorrow morning so I can call and see if I can get some answers

Trueglich said:
I took of video on my phone with my new pixel reset and showing glass was flawless before i mailed in. they have phone hav't heard from the eval team yet..
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Didn't trade in a phone for a while, but I do the same thing if I sell or trade in.

if all else fails you can try to small claims them. A judge may not look kindly on there we offer your X but you have to take what we give your no mater what policy. And they may just fold as soon as you process server them since sending a director or Vp to small claims over a few hundred bucks may not be worth wild. Lawyers generally are not allowed and when they are many judges look down on them.

Did you perhaps flash the device to restore it instead of resetting it from the menu? Fastboot flash won't override the activation lock. You would have to go back through the setup and type in your Gmail to unlock it.

Trueglich said:
if all else fails you can try to small claims them. A judge may not look kindly on there we offer your X but you have to take what we give your no mater what policy. And they may just fold as soon as you process server them since sending a director or Vp to small claims over a few hundred bucks may not be worth wild. Lawyers generally are not allowed and when they are many judges look down on them.
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I was thinking that, looking through the trade-in terms though it states that in order to file a claim through small claims court or arbitration it has to be done in Santa Clara County, California. I would spend more money traveling there than I would get back
gitku said:
Did you perhaps flash the device to restore it instead of resetting it from the menu? Fastboot flash won't override the activation lock. You would have to go back through the setup and type in your Gmail to unlock it.
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The only time I used fastboot was to lock the bootloader again. After that I went through activation (skipping the options that require a data connection) to check that all the settings were back to factory settings, after which I factory reset it through the system settings as described in the trade-in kit instructions

omerc10696 said:
I was thinking that, looking through the trade-in terms though it states that in order to file a claim through small claims court or arbitration it has to be done in Santa Clara County, California. I would spend more money traveling there than I would get back
The only time I used fastboot was to lock the bootloader again. After that I went through activation (skipping the options that require a data connection) to check that all the settings were back to factory settings, after which I factory reset it through the system settings as described in the trade-in kit instructions
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This is very disappointing to hear. I factory reset my Pixel just like they asked and I have not gotten assessed yet. I also asked the same question and will find out the answer.
I sent in my Pixel for a $350 trade in. I also returned my Pixel 2 due to the ongoing problems that have been reported and the buzzing noise. I was told that I would get store credit for my trade in since I returned the Pixel 2.
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This is just my own speculation, however; I suspect the OP may have had the phone trigger the FRP when it was started up.
If you send in your phone you should check and make sure it does not prompt the password on your own gmail account. I intentionally removed all accounts then wiped the phone and restarted it, made sure it did not prompt the FRP, then reset again. The reason why Google has you reset like they said is b/c it removes all the accounts prior (you are already in if you are doing this).
If you just reset via hardware keys it will trigger the FRP. I know b/c I tried it.

okay.. I'm worried after seeing this message. I mailed in my original mint condition pixel on Oct 21 and until now, I still have not received any notification regarding the value of the phone. Is it me only that I felt Google's service is getting worse every year?

rukawa2k said:
okay.. I'm worried after seeing this message. I mailed in my original mint condition pixel on Oct 21 and until now, I still have not received any notification regarding the value of the phone. Is it me only that I felt Google's service is getting worse every year?
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Just an FYI - I received my confirmation of trade today and received what I was promised. I sent the device in on the 22nd of October so just short of a 10 day turnaround. They said I keyed it as a Verizon pixel xl and it was an "other", but gave full trade promise of $400 . It was noted that it was factory reset and free of damage.

gitku said:
Just an FYI - I received my confirmation of trade today and received what I was promised. I sent the device in on the 22nd of October so just short of a 10 day turnaround. They said I keyed it as a Verizon pixel xl and it was an "other", but gave full trade promise of $400 . It was noted that it was factory reset and free of damage.
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I just received my confirmation today and they gave me the full amount. Same thing they said I put in Verizon pixel instead of "other", but they still gave me full trade in amount of $350.00. The trade in was sent to Atlanta receiving center on Oct 21 and it took about 9 business days for them to finish the process.

Locked out of my phone - PLEASE HELP

Hey all,
My battery died, after recharge i couldn't access my phone... It says my screen lock pin is wrong! - I NEVER CHANGED IT
And there is no way to reset it without erasing all my data... i had no backups and my engagements photos were there...
'Find my phone' stopped working after the restart (whats the point of it? why does 'find my phone' isn't auto-running and connecting to google? it means that anybody can steal the phone and just restart, wipe it, and use it? this is crazy)
Is there anything that can be done to get my data back?
Thanks
CJ

cmplejack said:
Hey all,
My battery died, after recharge i couldn't access my phone... It says my screen lock pin is wrong! - I NEVER CHANGED IT
And there is no way to reset it without erasing all my data... i had no backups and my engagements photos were there...
'Find my phone' stopped working after the restart (whats the point of it? why does 'find my phone' isn't auto-running and connecting to google? it means that anybody can steal the phone and just restart, wipe it, and use it? this is crazy)
Is there anything that can be done to get my data back?
Thanks
CJ
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Click to collapse
There is nothing you can do except wiping the storage

matze19999 said:
There is nothing you can do except wiping the storage
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Should i wait half a year / year till some bypass technique will be found?

cmplejack said:
And there is no way to reset it without erasing all my data... i had no backups and my engagements photos were there...
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Click to collapse
Not backing up your data, then panicking when things go wrong. Unfortunately, an all too common story I've seen on these forums. If the data is important to you, back it up. Don't want to sound overly harsh, but expecting these devices to be foolproof, it not a reasonable expectation. Maybe you just had this engagement event quite recently, and haven't had a chance to backup. But otherwise (as is the story for most folks) no backup plans or habits exist, which you now see is not a good idea.
It doesn't look good. They intentionally prevent data from being retrieved without the password, by design. I know that part is not your fault, it seems some error or corruption has resulted in your password being changed unintentionally.
If you previously modded/rooted the phone, and have TWRP installed there is a small chance (at least worth trying) that you can boot into TWRP and mount storage. But that will likely also prompt you for the passcode and give you the same error/problem. On a stock device (never modified), you have little or no means of retrieving the data.
Your best hope is probably to consider whether you had some cloud backup apps setup, that you might not be thinking about regularly (and may have forgotten about). Example, if you ever used the Google Photos app (not a default app on this phone from what I recall, but maybe you installed it at some point?), it will backup your photos to the cloud, with very little action on your part. You can then still access those photos from a computer or other device, once logged onto your Google account. Maybe only a slim chance of something like that having happened, but you don't have many options at this point.
---------- Post added at 09:28 AM ---------- Previous post was at 09:26 AM ----------
cmplejack said:
Should i wait half a year / year till some bypass technique will be found?
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Click to collapse
Really isn't going to happen ever. I've seen folks complain about type of thing happening on various devices for years. Never seen any type of "bypass" technique.

redpoint73 said:
Not backing up your data, then panicking when things go wrong. Unfortunately, an all too common story I've seen on these forums. If the data is important to you, back it up. Don't want to sound overly harsh, but expecting these devices to be foolproof, it not a reasonable expectation. Maybe you just had this engagement event quite recently, and haven't had a chance to backup. But otherwise (as is the story for most folks) no backup plans or habits exist, which you now see is not a good idea.
It doesn't look good. They intentionally prevent data from being retrieved without the password, by design. I know that part is not your fault, it seems some error or corruption has resulted in your password being changed unintentionally.
If you previously modded/rooted the phone, and have TWRP installed there is a small chance (at least worth trying) that you can boot into TWRP and mount storage. But that will likely also prompt you for the passcode and give you the same error/problem. On a stock device (never modified), you have little or no means of retrieving the data.
Your best hope is probably to consider whether you had some cloud backup apps setup, that you might not be thinking about regularly (and may have forgotten about). Example, if you ever used the Google Photos app (not a default app on this phone from what I recall, but maybe you installed it at some point?), it will backup your photos to the cloud, with very little action on your part. You can then still access those photos from a computer or other device, once logged onto your Google account. Maybe only a slim chance of something like that having happened, but you don't have many options at this point.
---------- Post added at 09:28 AM ---------- Previous post was at 09:26 AM ----------
Really isn't going to happen ever. I've seen folks complain about type of thing happening on various devices for years. Never seen any type of "bypass" technique.
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Click to collapse
These unlocking softwares? Such as dr.fone can unlock Samsung phones... with enough time they will be able to do that to oneplus maybe?
Is there anything special in Oneplus design that will prevent future unlocking?

cmplejack said:
These unlocking softwares? Such as dr.fone can unlock Samsung phones... with enough time they will be able to do that to oneplus maybe?
Is there anything special in Oneplus design that will prevent future unlocking?
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such things won't happen.. You just cant access the data when the BL it locked, sorry for that. Just make some backups the next time

cmplejack said:
These unlocking softwares? Such as dr.fone can unlock Samsung phones... with enough time they will be able to do that to oneplus maybe?
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From what I can tell, that app requires root, and the reviews are pretty negative.

Can you try enter many time wrong pin and then go to forget password/pin? If you make this you can log with your Google accaunt
Sent from my GM1910 using Tapatalk

I'm not believing it.
Google Photos will back up and I use it all the time.
My phone has died and never seen that issues.
Trying to unlock a phone that doesn't belong to him. Comes here with 3 posts asking to unlock a phone. RIGHT.....

tech_head said:
I'm not believing it.
Google Photos will back up and I use it all the time.
My phone has died and never seen that issues.
Trying to unlock a phone that doesn't belong to him. Comes here with 3 posts asking to unlock a phone. RIGHT.....
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Sounds a bit fishy to me too.

tech_head said:
I'm not believing it.
Google Photos will back up and I use it all the time.
My phone has died and never seen that issues.
Trying to unlock a phone that doesn't belong to him. Comes here with 3 posts asking to unlock a phone. RIGHT.....
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It wasn’t enabled, but thanks.
You know i can just wipe the phone and use it right? I care about the photos more than anything else..

tropical cactus said:
Sounds a bit fishy to me too.
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Fishy?! You know i can just wipe the phone and use it right? If it wasn't mine i don't think i would care much about the data. Sherlock

Geto-Fraer said:
Can you try enter many time wrong pin and then go to forget password/pin? If you make this you can log with your Google accaunt
Sent from my GM1910 using Tapatalk
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I wish... There is no forgot/password option.. :/
Defo use my gmail to unlock if there was an option...

cmplejack said:
Fishy?! You know i can just wipe the phone and use it right? If it wasn't mine i don't think i would care much about the data. Sherlock
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Lots of personal and financial info on these devices, that thieves will try to steal. That is why the data is inaccessible if you don't have the password. That may not apply to you, but it definitely happens.