Database Info

If you have captivate problems or don't like it because it is slow!! Gps fix!

EXCHANGE IT!
sorry! I'm just really excited, I wasn't getting any GPS signal so I took it back to the corporate store, saved a quick ti backup to my sd, swapped the phone and BAM! I now get perfect GPS locks within SECONDS of activating maps!
also! I had some weird Facebook errors, only few would sync, wouldn't sync all the time etc. etc. NO PROBLEMS ANYMORE all my contacts sync and match up perfectly.
seriously the phone is now like it should be.
I asked the corporate rep (same guy I've been going to for years) he told me that the first batch of captivates went out with corrupt firmwares, but they weren't bad enough that they would have noticed anything wrong (or they did and chose to ignore it...) anyways, round two of the phone is fixed up and great!
My firmware: 2.1-update1
my baseband: I897UCF6
my kernal 2.6.29
that is the LATEST firm/base/kernal and If you can't get your phone to OTA update to it, I HIGHLY suggest you make a Ti backup and exchange it, you'll be out a few hours of your life but the phone will WORK

I bought my Captivate on launch day, and I've been running the same firmware/baseband/kernel since day one. You were misinformed about an initial batch of bad firmware.

That is the same Firmware, Baseband, and Kernel everyone has...
You were misinformed.
Expect your GPS to work for a few days then crap out.

Same here. Got it on release day and have the same firmware. I have not noticed any issues yet.

jmreed97 said:
That is the same Firmware, Baseband, and Kernel everyone has...
You were misinformed.
Expect your GPS to work for a few days then crap out.
Click to expand...
Click to collapse
well my GPS didn't work out of the box but i just figured it was because I was in the mall. but as soon as I got the new one, it started right up.
facebook sync wouldn't sync properly either, and now it is syncing 100% fine
the phone would randomly shut down, it's been 4 days no shut downs
I dunno, I waited to post this to make sure it wasn't a fluke, maybe its just mine but it seems legit and my launch day device was definitely NOT 2.1-update1, I checked it right before I turned it in and it was just 2.1

yup, same here, got it on launch day, same info, but no dice on a consistent GPS lock.

you just got a bad phone dude. my friend got a launch day phone and his ate his external sd card, had a dead pixel, and would random shut off. just one of those thangs!

I got mine on launch day and have same firmware and everything. We didn't all happen to get a few bad phones. Samsung has manufactured phones that are bad from the beginning and they won't admit to it yet. This is worse then antennagate with apple.
Atleast then all you had to do was stick a piece of tape on the corner and voila! no problems. I wish fixing the issues with this phone were that easy. But we have the brightest minds at xda trying to fix our issues and they are still stumped by gps... nearly a month after release.
And even if xda minds can fix the issues... I find it extremely frightening that part time developers that do this for fun can fix issues faster then samsung can even admit to it(lag fix for example..) The more and more I think about this whole issue... the less I feel confident about Samsung as a mobile manufacturer.

V DidDy 210 said:
my baseband: I897UCF6
Click to expand...
Click to collapse
Are you sure it is I897UCF6, or is it I897UCJF6 ? Mine has a J.

Mine has JF6 also.

:facepalm:
everyones GPS works for the first day or two.

Can anyone confirm OP's post? It is possible that Samsung released a corrupted batch. At this point I almost want to unroot my Captivate and exchange it for a new one. I paid $500 for this and it's not working.
Speaking of which can someone PM an UNROOT tutorial for the Captivate. I'll be a guinea pig and go exchange my phone for a new one to see if this fixes any issues.

I returned my Phone yesterday and can confirm the GPS issue still exist on the replacement. Also, according to the sales rep this was from a newly shipped batch, so take it for what its worth.

So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market and it can't even get a GPS lock in under 10 minutes.

IsaiahC said:
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market and it can't even get a GPS lock in under 10 minutes.
Click to expand...
Click to collapse
The Gps problem is a known problem for last few months, so i wouldnt be holding my breath for any fix to be coming out anytime soon. I am sure they will get around to it eventually if they do. Seems to me they are more concerned getting galaxy s phones out in multiple markets

IsaiahC said:
So I wonder if I should even bother returning it?
This is a little ridiculous. This is supposed to be the best smartphone on the market.....
Click to expand...
Click to collapse
According to who?

i have the same firmware as you bro, everything is the same with the same GPS issue as everyone else.

IsaiahC said:
Can anyone confirm OP's post? It is possible that Samsung released a corrupted batch. At this point I almost want to unroot my Captivate and exchange it for a new one. I paid $500 for this and it's not working.
Speaking of which can someone PM an UNROOT tutorial for the Captivate. I'll be a guinea pig and go exchange my phone for a new one to see if this fixes any issues.
Click to expand...
Click to collapse
So to follow up from yesterday, I installed a lag fix and messed my phone up pretty badly. I flashed back to stock rom and took it back to AT&T and exchanged it for a new one.
I HAVE ABSOLUTELY NO TROUBLE GETTING A LOCK IN UNDER 1-3 SECONDS EVERY TIME. Also, as a note, the SIM tray in the back of the phone is different than the one I had previously.
I'm not telling you to go exchange your phone but AT&T has an under 30 money back or exchange return policy. Just tell them you called Samsung or AT&T already and they told you to bring it in for a new one because it has trouble establishing a GPS lock.

Anyone try gps status app?
Run that first, get a lock then go to maps, should get a lock fast...

I Had my phone for 2+ weeks and gps works, not great but works (locks under 2 minutes if I can point to the sky, drop signal occasionally, pretty accurate).

5.1.1 OTA?

So today(5-15) I saw online that T-Mobile USA released the 5.1.1 OTA for there branded Galaxy S6/S6 Edge, so any info on when the Verizon branded version is coming out? I'm having multiply major bugs(wifi, memory, and lagging) across 3 different S6 devices(original device and 2 replacements) since launch day. Also, the Verizon Branded OTA that just came out brought me new bugs like with Google voice to text giving me 2 new bugs and making it unusable. Also, apps are freezing like crazy and ends up freezing the whole phone and when I try to lock the phone with the power button when an app is freezing it opens up the camera instead of locking the phone and most of the time I have to restart the phone when this happens and it happens quite often, but only started after the Verizon OTA. Also, from launch day(across all 3 devices) I been having memory issues with the phone, it tells me it has between 1GB-1.2GB of total memory on the phone and I only have 748MB total available with only very few apps on the phone at the moment, everything closed and all the bloatware gone off the phone. I herd that the Verizon OTA we just got was suppose to fix the memory issue, but apparently for me it did nothing at all with the memory on my phone. and lastly I'm having the major wifi bug a lot of us are having witch for me started on the 6th day after launch and never worked again even after I had 3 different devices and still the same thing is still ongoing, and in fact the Verizon OTA we just got made the wifi bug even worst then before.
So the 5.1.1 OTA is really needed for me to fix these ongoing and new bugs I'm having and after 2 months I'm getting sick and tired of waiting for patches to come out!

You probably should go into your system recovery and clear cache. That will probably help a majority of your bugs.

charlesvw9 said:
You probably should go into your system recovery and clear cache. That will probably help a majority of your bugs.
Click to expand...
Click to collapse
I already did that and nothing changed at all, and like I said I had 3 different devices and nothing changed at all. In fact the 3rd device I got which I still have was giving me problems from very first time I turned it on and during the initial setup as soon as I turned it on from the FedEx box and the keyboard was slow and not putting the letters I clicked in the box and to click next/skip, restart or power off I had to use my pointer finger and press multiple times and fast like a woodpecker would on a tree in order for those functions to respond, and before I can even finish the initial setup I had to already do a factory reset on the phone. Even typing right now in this box responding to you the phone is lagging just typing now.

Don't think Verizon has announced anything yet. The current G920VVRU1A0E2 works fine for me.

To help with keyboard lag - go into settings and make sure the proper language is intalled and updated. Have you tried different keyboards? Swiftkey?

krelvinaz said:
Don't think Verizon has announced anything yet. The current G920VVRU1A0E2 works fine for me.
Click to expand...
Click to collapse
Same here and I'm in no hurry to lose root.

krelvinaz said:
Don't think Verizon has announced anything yet. The current G920VVRU1A0E2 works fine for me.
Click to expand...
Click to collapse
Well 3 different phones since launch day have been giving me all different kinds of problems and never had a device with out a major problem in it and the new Verizon OTA that just came out in June made the phone even worst then before. The Build for the update is G920VVRU1A0E2, and in fact I even had problems getting the update on my phone because from launch day of the OTA-4days after it came out the OTA would not fully download and give me error code 503 and it wasn't until the 5th day that it worked and then when I finally got it installed on my phone it just brought more bugs to the phone like I talked about in the OP

bigj0110 said:
Well 3 different phones since launch day have been giving me all different kinds of problems and never had a device with out a major problem in it and the new Verizon OTA that just came out in June made the phone even worst then before. The Build for the update is G920VVRU1A0E2, and in fact I even had problems getting the update on my phone because from launch day of the OTA-4days after it came out the OTA would not fully download and give me error code 503 and it wasn't until the 5th day that it worked and then when I finally got it installed on my phone it just brought more bugs to the phone like I talked about in the OP
Click to expand...
Click to collapse
Have you tried using Odin to flash back to stock with the full tar file instead of the update? If not go here and give it a shot. If you use the OE2 one you will have to factory data reset to wipe your phone clean either after or before you flash.

charlesvw9 said:
To help with keyboard lag - go into settings and make sure the proper language is intalled and updated. Have you tried different keyboards? Swiftkey?
Click to expand...
Click to collapse
yea I tired that, but this started as soon as I turned on my phone for the very 1st time trying to do the initial set up, plus like I said even pressing next/skip, power off or reset in the initial setup was a hassle. I had to take my pointer finger and point it down and press fast and many times like a woodpecker in order for the buttons functions to work and I could not even finish the initial setup and had to already do a factory reset before the initial setup was even finished on the 3rd device I have now. The phone is so bad that even clicking the home button some of the apps, Google search and weather is not on screen right away and takes second or 2 to show up, its lagging to show up.

Misterxtc said:
Have you tried using Odin to flash back to stock with the full tar file instead of the update? If not go here and give it a shot. If you use the OE2 one you will have to factory data reset to wipe your phone clean either after or before you flash.
Click to expand...
Click to collapse
Thanks, but I already did that last night and still the same thing nothing different at all changed for me, it was a complete waste of time!

bigj0110 said:
Thanks, but I already did that last night and still the same thing nothing different at all changed for me, it was a complete waste of time!
Click to expand...
Click to collapse
That stinks, hopefully the next update will fix things for you. Mine has been running fine for the most part.

Misterxtc said:
That stinks, hopefully the next update will fix things for you. Mine has been running fine for the most part.
Click to expand...
Click to collapse
3 different devices and still the same exact major things plus new things on each device are going on with the phone. Switching out the device should fix it all, but I guess this is not the case here. Plus about the wifi issues I'm in a XDA forum 13 pages long about the phones wifi not working(I know it says edge, but it's the same problems with the S6 and S6 edge so no difference)
http://forum.xda-developers.com/galaxy-s6-edge/help/wifi-dropping-t3079504

I would not be surprised to see that the new upgrade to lollipop was to foil or prevent root. Kind of like the s4. screwed up everything now I have no root.
THANKS SAMSUNG !!!!!!

traco1 said:
I would not be surprised to see that the new upgrade to lollipop was to foil or prevent root. Kind of like the s4. screwed up everything now I have no root.
THANKS SAMSUNG !!!!!!
Click to expand...
Click to collapse
They already said that the new update(5.1.1) is taking away root

My 1st phone which arrived on Sat came with G920VVRU1A0E2 out of the box.
Other than normal setups, and uninstalling Google Play Services and Google Play it has not had any problems.
Perhaps you should go into a store and show them how it is not working?

traco1 said:
I would not be surprised to see that the new upgrade to lollipop was to foil or prevent root. Kind of like the s4. screwed up everything now I have no root.
THANKS SAMSUNG !!!!!!
Click to expand...
Click to collapse
Ya you're thanking the wrong company here. You need to thank Verizon...

krelvinaz said:
My 1st phone which arrived on Sat came with G920VVRU1A0E2 out of the box.
Other than normal setups, and uninstalling Google Play Services and Google Play it has not had any problems.
Perhaps you should go into a store and show them how it is not working?
Click to expand...
Click to collapse
I did on launch day, I went back to the same corporate store a few hours later and got into a fight with the sales rep who sold me the phone a few hours earlier and the store GM because they were Ignorant because my phone was hot as fuc k at 90F and hotter and they said nothing was wrong. On top of that they even lied to me about having the edge devices in stock on launch day and even pulled out the normal S6 trying to trick me and it was not until I said something did he say oh this is not an edge and then said there was no edge's in stock, but while I was waiting in line I asked him and 2 other reps and they all said they had the white 64GB edge in stock. They rather lie to there customers to make a sale then tell the truth(at least this corporate store location), and then when you have problems with the phone they don't care to help you at all. Even 611 said this was very wrong and made a complaint on mine and 611's behalf on the corporate store and the sales rep.

Misterxtc said:
Have you tried using Odin to flash back to stock with the full tar file instead of the update? If not go here and give it a shot. If you use the OE2 one you will have to factory data reset to wipe your phone clean either after or before you flash.
Click to expand...
Click to collapse
Here is an update, as of recently my phone is getting really really hot and temperatures of 120F+ and even Verizon technical support saw that through their diagnostic system as it was actually on those temperatures at that very moment when they were looking. Also, from me just being tech savvy and Verizon technical support confirming it as well this phone is also supposed to have a safeguard in the phone and if it gets too hot the device is upposed to power off on its own, but apparently the safeguard is not working because when the phone gets very hot the battery starts flashing and in the middle of the screen it tells me the phone is very hot and it only lets me click OK. If I'm charging the phone the battery flashes and say the same thing but just adds unable to charge, & I can unplug the charger and immediately plug it back in to the phone and it will start charging again and then a few minutes later it will give me the same message. When it's doing that its not supposed to tell me anything it's supposed to just shut off and its not doing so.
So there overheating policy states that I have to bring my phone too a corporate store and they're going to replace the device right on spot. So Sunday I went to the corporate store to do that, but for some reason their system wouldn't allow them to process this because it didn't have an option to do it and the general manager and the store representative we're booth trying together for at least 45 minutes. They ultimately ended up just sending me a replacement device via Fedex to my house and when the phone arrives today(7-2) I have to bring the overheating device that I currently have to the store so they can do what they need to do to send it back because by law I'm not allowed to send an overheating device back. Verizon corporate store processed my order on Sunday and I was supposed to get the device on Tuesday but I'm getting it today due to inclement weather at the FedEx Memphis Tennessee hub and so Fedex at the Memphis Tennessee hub was at a complete standstill and my package was part of it.
Once I get my 4th replacement device and start using it for a while I will let you know how it's working

A note for T-Mobile Jump On Demand customers

After giving the V10 a month, I decided to swap it out (why is for another thread, I suppose). I had rooted and installed TWRP, so I used the stock files provided in the dev threads to go back to stock and relock the bootloader. I did a factory reset to make sure everything was working properly.
When I went to turn in the device, the guy at the store ran a phone code and got a code back from the network. Apparently, it does a check to make sure the device is the same one that I originally purchased and that it hasn't been rooted (in a Samsung phone's case, it checks Knox status as well). If it comes back as rooted or having ever been rooted, he said the system will deny the exchange. Mine passed (since thankfully LG's stuff can be completely reset), and I didn't volunteer that I had rooted it.
Just be aware that you need to go completely to stock in order to return the phone to swap out for a new one. I'll assume if your phone get's flagged in the system once, you can't ever return it, even if you try to flash back to stock again.
I love Jump on Demand, but I think it's going to keep me stuck unrooted for the most part - can't risk blowing $700.

Thanks for the heads up! With JUMP it shouldn't matter, but a device exchange may flag.
Sent from my LG-H901 using Tapatalk

I rooted my Note 4 and 5 with twrp aswell.... Did jump from both with no problem! My last jump was Nov. 15th for the V10 and the promo and had no problem, must be a new policy!!! But yes, always go back to stock before upgrade lol

That's good you passed the network check, I wonder how that works? When you rooted, did you freeze that weird pr.adapt app that kept requesting root access?

YrrchSebor said:
That's good you passed the network check, I wonder how that works? When you rooted, did you freeze that weird pr.adapt app that kept requesting root access?
Click to expand...
Click to collapse
I did freeze it, but the T-mobile app (which I use to check my data usage) still saw that my device was rooted, even though I never gave that app root access. However, when I start the app, I told it I didn't want it to share any info with T-mobile, so it shouldn't have had permission to report my root status to T-mobile (and apparently it didn't).

daveeckert said:
I did freeze it, but the T-mobile app (which I use to check my data usage) still saw that my device was rooted, even though I never gave that app root access. However, when I start the app, I told it I didn't want it to share any info with T-mobile, so it shouldn't have had permission to report my root status to T-mobile (and apparently it didn't).
Click to expand...
Click to collapse
Ahh OK, I guess that could be an important point then! I always disallow sending the diagnostics and such in the my T-Mobile app... Thank god. Hopefully it'll be OK. Thanks for the heads up!

I just jumped from a Note 5 to the V10. I reset the Note 5 using Kies, but knox was still tripped. No issue at the store. The G4 that I jumped from to go to the Note 5 also had been rooted/bootloader unlock, no issue when I did that either.

That's weird. I called a store and asked them this exact question before turning in my G3. She said it didn't matter and they were gonna wipe the phone. It's possible she didn't understand the question, but I turned it in with no issues and haven't received any calls over the few days I've had the V10. I'm on the basis Jump plan too.

No issues trading in my Knox-tripped Note 4 a couples months ago. Maybe just that one store is getting a little wacky with the checking lol

Unheard said:
I just jumped from a Note 5 to the V10. I reset the Note 5 using Kies, but knox was still tripped. No issue at the store. The G4 that I jumped from to go to the Note 5 also had been rooted/bootloader unlock, no issue when I did that either.
Click to expand...
Click to collapse
Just curious how you like the V10 vs. the Note 5? I kinda like the V10 hardware, but it seems there will be very little development done on this phone (I'm dying for CM in particular). Doesn't seem as popular as I had hoped it would be with the dev community. I'm considering the Note 5 as a JoD exchange (and thanks to OP for the heads up here), since there seems to be a lot of dev activity for it. Just don't know if I'll be able to deal with that hardware home button. Guess I'm picky.

I can't tell the number of rooted phones I've sent back to Verizon and T-mobile, never a word.
Sent from my LG-H901 using Tapatalk

YrrchSebor said:
Ahh OK, I guess that could be an important point then! I always disallow sending the diagnostics and such in the my T-Mobile app... Thank god. Hopefully it'll be OK. Thanks for the heads up!
Click to expand...
Click to collapse
Okay you could also block it with root cloak...
Sent from my LG-H901 using Tapatalk

Been on Verizon, Alltel, Sprint, and Ma'Bell. always rooted, never had e Problem. Just make shure you return to stock. I even exchanged a couple of Samsungs with Knox trip, Lucky I guess. I've heard Stories but never met anyone that has been returned or charged a device.

spg900ny said:
Just curious how you like the V10 vs. the Note 5? I kinda like the V10 hardware, but it seems there will be very little development done on this phone (I'm dying for CM in particular). Doesn't seem as popular as I had hoped it would be with the dev community. I'm considering the Note 5 as a JoD exchange (and thanks to OP for the heads up here), since there seems to be a lot of dev activity for it. Just don't know if I'll be able to deal with that hardware home button. Guess I'm picky.
Click to expand...
Click to collapse
Currently have the Note 5. I wouldn't say there is a lot of dev activity. Then again, I came from a Nexus 6. [emoji2]

I can tell you that this policy was implemented just a few weeks ago. I work for T-Mobile (Corporate Store) and every time you take a phone for Jump, Jump 2 or Jump on demand; the system is asking for a code (it doesn't matter if its android or ios) that the phone displays (usually a 3-4 characters) when you enter a "##" code. Then we enter it on the system and we either get a "thumbs up" or a "denied". I haven't seen a denial at my store, but when I saw this policy, the first thing that I thought was that it was looking for a modified system.

Cool, so no more Jump for me. Looks like a steady stream of Priv's, 950XL's, Moto's, or Nexuses.

xxdjvalexx said:
I can tell you that this policy was implemented just a few weeks ago. I work for T-Mobile (Corporate Store) and every time you take a phone for Jump, Jump 2 or Jump on demand; the system is asking for a code (it doesn't matter if its android or ios) that the phone displays (usually a 3-4 characters) when you enter a "##" code. Then we enter it on the system and we either get a "thumbs up" or a "denied". I haven't seen a denial at my store, but when I saw this policy, the first thing that I thought was that it was looking for a modified system.
Click to expand...
Click to collapse
I just got the V10 and traded in my rooted and ROM'd Galaxy S6 for it. She did the code thing, didn't bat an eye.
Sent from my LG-H901 using Tapatalk

xxdjvalexx said:
I can tell you that this policy was implemented just a few weeks ago. I work for T-Mobile (Corporate Store) and every time you take a phone for Jump, Jump 2 or Jump on demand; the system is asking for a code (it doesn't matter if its android or ios) that the phone displays (usually a 3-4 characters) when you enter a "##" code. Then we enter it on the system and we either get a "thumbs up" or a "denied". I haven't seen a denial at my store, but when I saw this policy, the first thing that I thought was that it was looking for a modified system.
Click to expand...
Click to collapse
What ## code do you enter?

I would imagine that code is more of a quick IMEI/"is the phone stolen" verification rather than checking for root.

daveeckert said:
After giving the V10 a month, I decided to swap it out (why is for another thread, I suppose). I had rooted and installed TWRP, so I used the stock files provided in the dev threads to go back to stock and relock the bootloader. I did a factory reset to make sure everything was working properly.
When I went to turn in the device, the guy at the store ran a phone code and got a code back from the network. Apparently, it does a check to make sure the device is the same one that I originally purchased and that it hasn't been rooted (in a Samsung phone's case, it checks Knox status as well). If it comes back as rooted or having ever been rooted, he said the system will deny the exchange. Mine passed (since thankfully LG's stuff can be completely reset), and I didn't volunteer that I had rooted it.
Just be aware that you need to go completely to stock in order to return the phone to swap out for a new one. I'll assume if your phone get's flagged in the system once, you can't ever return it, even if you try to flash back to stock again.
I love Jump on Demand, but I think it's going to keep me stuck unrooted for the most part - can't risk blowing $700.
Click to expand...
Click to collapse
No, he was pulling your leg. I turned in my note 4 with twrp and a custom rom in October and I had to do the same check, it's just a service code check to make sure it's the same one you bought from tmo, if it checked for root I would never be able to get a phone again because I flashed that phone so much. I talk to the guys at the store and told them I rooted do they.

Setting up a replacement Pixel

So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.

dejanspa said:
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
Click to expand...
Click to collapse
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).

quangtran1 said:
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
Click to expand...
Click to collapse
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!

dejanspa said:
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
Click to expand...
Click to collapse
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.

bobby janow said:
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
Click to expand...
Click to collapse
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.

dejanspa said:
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
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Click to collapse
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!

zaksimmermon said:
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
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I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.

quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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I haven't been back on XDA until now and I haven't checked my thread until just now actually lol. But I bought mine from a different retail store called Nebraska Furniture Mart they have a store in Kansas city Mo where I live and they sell the Verizon variant. I called Verizon first and they told me to contact google. Maybe there was just a misunderstanding with the rep I spoke to? I have tried lots of different options but all are pointing to sending the phone in first because I'm past the 14 day remorse period?

quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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Mine is not from verizon, i'm in Canada. With it being christmas my carrier currently has this phone online only. They have a $300 off activation credit going on right now so have had a huge amount of order and it's couple of weeks back log.

Just to back up the fact that Verizon requires you to go through the manufacturer if it's still on the OEM's warranty, the same happened with my LG G Pad 8.3 LTE (VK810). I was paying for the absolute best Verizon warranty on all three lines, and less than six months after I got this device I had a problem with the screen on the LTE (not dropped or cracked, just not working right), and Verizon wouldn't lift a finger to help me and said I had to go through LG.
Totally off topic but luckily LG gave me the absolute best warranty service I ever received. They had me take my device to a FedEx, LG paid for FedEx to box it up and have it shipped to them. I dropped it off on a Monday evening about 5 PM and the tablet was back in my hands fully repaired (not replaced with a refurb) on Friday of the same week around the same time. Sorry for the OT part. Too bad LG bootloader unlockable devices are rare except maybe through some other carriers (T-Mobile?).

Verizon Pixel RMA - Advice

So I had an interesting thing happen today. My phone's audio stopped working entirely. Any app that had or used sound causes my device to lock up entirely. Went through the standard steps, all the way to flashing back to stock, with the same issue. Called Google, and they informed me that it is 100% a hardware issue, and I need to RMA. Great. So I am in need of some advice. Since I have to send this to Google, I will want to be stock. I know that locking the bootloader is problematic, and will ultimately cause me to not be able to unlock. Should I lock the bootloader? It is going back to Google, but if they see it is a Verizon device with an unlocked bootloader, they may not like it. Also, while I know the people on XDA aren't mindreaders, maybe someone else will have dealt with this. What are the odds of getting a device with an exploitable build? Has anyone gotten a replacement from Google, and if so, what build was it running? I know I shouldn't expect to be able to unlock, but I can hope.

You have to wipe the device anyways and send it in. So why not just take the extra minute to lock the bootloader as a precautionary step?

dymmeh said:
You have to wipe the device anyways and send it in. So why not just take the extra minute to lock the bootloader as a precautionary step?
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The only thing I am worried about is if something happens before locking. I know that locking the bootloader has been heavily advised against by beaups, and I just don't want anything to happen during the locking process.

stompysan said:
So I had an interesting thing happen today. My phone's audio stopped working entirely. Any app that had or used sound causes my device to lock up entirely. Went through the standard steps, all the way to flashing back to stock, with the same issue. Called Google, and they informed me that it is 100% a hardware issue, and I need to RMA. Great. So I am in need of some advice. Since I have to send this to Google, I will want to be stock. I know that locking the bootloader is problematic, and will ultimately cause me to not be able to unlock. Should I lock the bootloader? It is going back to Google, but if they see it is a Verizon device with an unlocked bootloader, they may not like it. Also, while I know the people on XDA aren't mindreaders, maybe someone else will have dealt with this. What are the odds of getting a device with an exploitable build? Has anyone gotten a replacement from Google, and if so, what build was it running? I know I shouldn't expect to be able to unlock, but I can hope.
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Dealing with this exact problem right now on my wife's Verizon Pixel.
It was bootloader unlocked and rooted, but still auto updated for the Feb update. Soon after, audio broke just as you described. I was able to get it back working for a little bit after a couple factory image flashes, but it broke again for good.
I contacted Google and they set me up with an RMA. I flashed an exploitable factory image, relocked the bootloader, and sent it in last Wednesday. The replacement should be delivered tomorrow. I'm really hoping it was on the shelf at Google since launch and depixel. The phone was useless otherwise, so I had no choice but to send it back. I wish they'd just send me a non-Verizon.
"Your replacement Pixel Phone Silver 32 GB (Verizon) was shipped on February 20, 2017 via FXG"
I'll try to update after the replacement comes tomorrow.

jsbeagle said:
Dealing with this exact problem right now on my wife's Verizon Pixel.
It was bootloader unlocked and rooted, but still auto updated for the Feb update. Soon after, audio broke just as you described. I was able to get it back working for a little bit after a couple factory image flashes, but it broke again for good.
I contacted Google and they set me up with an RMA. I flashed an exploitable factory image, relocked the bootloader, and sent it in last Wednesday. The replacement should be delivered tomorrow. I'm really hoping it was on the shelf at Google since launch and depixel. The phone was useless otherwise, so I had no choice but to send it back. I wish they'd just send me a non-Verizon.
"Your replacement Pixel Phone Silver 32 GB (Verizon) was shipped on February 20, 2017 via FXG"
I'll try to update after the replacement comes tomorrow.
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I went ahead and did the same thing. Let me know what build your replacement is. I still have my fingers crossed.

They all say they're Verizon models but almost everyone on this forum who has done this got a Google Play edition (it just has a Verizon SIM).
When I went through it, they said locking the bootloader was not necessary. Also, I got a brand new device with all accessories but they told me not to send the accessories in since I'd only be getting a phone back. Great experience for me. Props to Google for great service.

stompysan said:
I went ahead and did the same thing. Let me know what build your replacement is. I still have my fingers crossed.
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YES!!!!!
Replacement Pixel just delivered. Appears to be brand new. All accessories included (they told me to only return the phone)
Verizon SIM was installed (I removed before booting it up).
Android Version 7.1
October 5 security patch
Build NDE63P
OEM unlocking toggle was greyed out until I connected to wifi, then I was able to toggle it to allow the bootloader to be unlocked. It does appear to be a google play edition in every way except the sim card that is included.
This is awesome. I'm now jealous of my wife and her non Verizon version. (We both still have the old grandfathered unlimited data and used the best buy trick to get Pixels on subsidized upgrades)

PsiPhiDan said:
They all say they're Verizon models but almost everyone on this forum who has done this got a Google Play edition (it just has a Verizon SIM).
When I went through it, they said locking the bootloader was not necessary. Also, I got a brand new device with all accessories but they told me not to send the accessories in since I'd only be getting a phone back. Great experience for me. Props to Google for great service.
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jsbeagle said:
YES!!!!!
Replacement Pixel just delivered. Appears to be brand new. All accessories included (they told me to only return the phone)
Verizon SIM was installed (I removed before booting it up).
Android Version 7.1
October 5 security patch
Build NDE63P
OEM unlocking toggle was greyed out until I connected to wifi, then I was able to toggle it to allow the bootloader to be unlocked. It does appear to be a google play edition in every way except the sim card that is included.
This is awesome. I'm now jealous of my wife and her non Verizon version. (We both still have the old grandfathered unlimited data and used the best buy trick to get Pixels on subsidized upgrades)
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You have no idea how excited this makes me. I have been extremely worried, but looks like I didn't need to be. Thanks!

stompysan said:
You have no idea how excited this makes me. I have been extremely worried, but looks like I didn't need to be. Thanks!
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For the record, the only person who got a Verizon model still was able to unlock the bootloader (it was a new device with old 7.1 software) using dePixel8 so I think you're set regardless! Google is good!

For those who had the audio-craps-out problem, can I ask when you ordered you phones?
My wife & I have Google Store devices. I ordered mine in the first week after launch, and it's been great. I ordered my wife's in early January and she has audio-craps-out disease.
So I'm wondering if there's a bad batch of Pixels?

UnusualSuspect said:
For those who had the audio-craps-out problem, can I ask when you ordered you phones?
My wife & I have Google Store devices. I ordered mine in the first week after launch, and it's been great. I ordered my wife's in early January and she has audio-craps-out disease.
So I'm wondering if there's a bad batch of Pixels?
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I got a Verizon version in January and it had an issue I haven't seen too many have, but it was audio related and apparently a hardware defect: mine had awful sound through the headphone jack only. Sounded like hissing and scratching beneath all the music. As if you didn't have the connection tight (but I did). Got the replacement and all is well!

UnusualSuspect said:
For those who had the audio-craps-out problem, can I ask when you ordered you phones?
My wife & I have Google Store devices. I ordered mine in the first week after launch, and it's been great. I ordered my wife's in early January and she has audio-craps-out disease.
So I'm wondering if there's a bad batch of Pixels?
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Click to collapse
Mine was ordered through Verizon on November 12, and shipped the next day. I am going to assume that it was a launch device.

Mine was purchased from bestbuy.com in mid November. It actually shipped from a local Best Buy store.

I believe there is a bad batch of pixels. I'm currently on my second one.
A couple weeks ago my pixel crashed and shutdown and well never turned on again. Basically the phone was bricked. Idk how or why. I was running perfectly and I only had the bootloader unlocked.
Long story short. I contacted my provider (Project Fi) and they sent me a new one. Received it the next day. (Great customer service!!)
So yes I believe there is a bad batch of pixels out there.