Sorry if this is the wrong forum, but I was wondering if anyone who used project fi's/google's trade in program got their phone evaluation yet? I sent my 128gb pixel xl in pristine condition, and made sure I factory reset it. Today I received an email that instead of the $410 I was supposed to get they're giving me $162, their reasoning being that my phone wasn't factory reset.
I actually reset it twice, once after I unrooted it and locked the bootloader, then I went in to make sure the software was working properly, that the settings were back to factory settings, then I did another factory reset. I posted on the pixel subreddit, so far one other person had the same issue, others had issues with their nexus not being received or still in shipping status.
TL;DR
I sent my phone for trade in, it said $410, received $162 instead because they claim my phone wasn't factory reset even though I reset it twice.
Charging you $250 to do a factory reset is absurd. I'd at least try to talk with them about this.
Reddit seems more active on Pixel stuff than here.
Can you deny their quote, have the device returned, and sell it on swappa? You might even get more than $410 for it.
foosion said:
Charging you $250 to do a factory reset is absurd. I'd at least try to talk with them about this.
Reddit seems more active on Pixel stuff than here.
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Click to collapse
Seriously, I sent them an email. Got a reply asking if my phone turned on properly when I shipped it and if I had removed my account info. I let them know it was in perfect condition and that i made sure my info was gone. Hopefully, I get some good news when they reply
cntryby429 said:
Can you deny their quote, have the device returned, and sell it on swappa? You might even get more than $410 for it.
Click to expand...
Click to collapse
Unfortunately no, when you sign up for the trade-in program it says they won't send your phone back regardless of what they decide to give you for it.
That would have upset me quite a bit lol. That makes me hesitant on sending the 5x in, they are only giving 115 for it, but if they decide half to 50 dollars, id rather just keep it for backup lol
I took of video on my phone with my new pixel reset and showing glass was flawless before i mailed in. they have phone hav't heard from the eval team yet..
This thread makes me nervous. I sent in the original Pixel last Thursday. I was originally quoted $350. But reading this, it's possible that they'll offer me just ~$115 by claiming that I didn't factory reset? What BS!
I actually didn't factory reset the way as was listed in the instructions that came with the kit. After backing up and signing out of my account, I flashed the most recent Nougat image using the SDK platform tools. I also locked the bootloader again (which wipes the data). Perhaps it was overkill, but I'm anal about this sort of thing.
omerc10696 said:
Unfortunately no, when you sign up for the trade-in program it says they won't send your phone back regardless of what they decide to give you for it.
Click to expand...
Click to collapse
I'm confused about the above statement. On the Trade-In Instructions card that came with my kit, it says:
* If we confirm a lower value:
____* You'll get a reduced credit if you opted to pre-accept a change in value
____* You'll get your phone back if you opted not to pre-accept a change in value
Click to expand...
Click to collapse
Am I missing something?
yeongil said:
I actually didn't factory reset the way as was listed in the instructions that came with the kit. After backing up and signing out of my account, I flashed the most recent Nougat image using the SDK platform tools. I also locked the bootloader again (which wipes the data). Perhaps it was overkill, but I'm anal about this sort of thing.
I'm confused about the above statement. On the Trade-In Instructions card that came with my kit, it says:
Am I missing something?
Click to expand...
Click to collapse
That's the same exact way I reset mine.
Yea I read the same thing in my kit but on the site it didn't offer that option. At least not in the project fi site. I'm unaware of it was the same on the play store. I've read on other forums with people having the same question. Some say the option was there and then removed.
On a reddit post about someone asking what happens if they decide to return their pixel 2,if they could get their phone back. They recorded this reply "In case if you cancel your Pixel order, and as you've already sent the device, we'd give you a Store credit equivalent to the estimate value or the post-inspection value"
Someone replied to me saying Google wasn't in charge of the trade-in program but rather a 3rd party company named Apto and Hyla
https://store.google.com/intl/en-US_us/about/device-trade-in.html
Customer service just replied to me too saying the best they can do is give me a $35 credit. This is some bs
omerc10696 said:
Someone replied to me saying Google wasn't in charge of the trade-in program but rather a 3rd party company named Apto and Hyla
https://store.google.com/intl/en-US_us/about/device-trade-in.html
Customer service just replied to me too saying the best they can do is give me a $35 credit. This is some bs
Click to expand...
Click to collapse
See if you can talk to an actual person on the phone, rather than rely on email.
Wow that is some BS. I sent my Pixel XL last week and according to them they have not received it. If they pull that BS I would return my phone for a refund. IDC I will resurrect my Nexus 6.
foosion said:
See if you can talk to an actual person on the phone, rather than rely on email.
Click to expand...
Click to collapse
Yea, setting some time up for myself some time tomorrow morning so I can call and see if I can get some answers
Trueglich said:
I took of video on my phone with my new pixel reset and showing glass was flawless before i mailed in. they have phone hav't heard from the eval team yet..
Click to expand...
Click to collapse
Didn't trade in a phone for a while, but I do the same thing if I sell or trade in.
if all else fails you can try to small claims them. A judge may not look kindly on there we offer your X but you have to take what we give your no mater what policy. And they may just fold as soon as you process server them since sending a director or Vp to small claims over a few hundred bucks may not be worth wild. Lawyers generally are not allowed and when they are many judges look down on them.
Did you perhaps flash the device to restore it instead of resetting it from the menu? Fastboot flash won't override the activation lock. You would have to go back through the setup and type in your Gmail to unlock it.
Trueglich said:
if all else fails you can try to small claims them. A judge may not look kindly on there we offer your X but you have to take what we give your no mater what policy. And they may just fold as soon as you process server them since sending a director or Vp to small claims over a few hundred bucks may not be worth wild. Lawyers generally are not allowed and when they are many judges look down on them.
Click to expand...
Click to collapse
I was thinking that, looking through the trade-in terms though it states that in order to file a claim through small claims court or arbitration it has to be done in Santa Clara County, California. I would spend more money traveling there than I would get back
gitku said:
Did you perhaps flash the device to restore it instead of resetting it from the menu? Fastboot flash won't override the activation lock. You would have to go back through the setup and type in your Gmail to unlock it.
Click to expand...
Click to collapse
The only time I used fastboot was to lock the bootloader again. After that I went through activation (skipping the options that require a data connection) to check that all the settings were back to factory settings, after which I factory reset it through the system settings as described in the trade-in kit instructions
omerc10696 said:
I was thinking that, looking through the trade-in terms though it states that in order to file a claim through small claims court or arbitration it has to be done in Santa Clara County, California. I would spend more money traveling there than I would get back
The only time I used fastboot was to lock the bootloader again. After that I went through activation (skipping the options that require a data connection) to check that all the settings were back to factory settings, after which I factory reset it through the system settings as described in the trade-in kit instructions
Click to expand...
Click to collapse
This is very disappointing to hear. I factory reset my Pixel just like they asked and I have not gotten assessed yet. I also asked the same question and will find out the answer.
I sent in my Pixel for a $350 trade in. I also returned my Pixel 2 due to the ongoing problems that have been reported and the buzzing noise. I was told that I would get store credit for my trade in since I returned the Pixel 2.
---------- Post added at 07:13 PM ---------- Previous post was at 07:05 PM ----------
This is just my own speculation, however; I suspect the OP may have had the phone trigger the FRP when it was started up.
If you send in your phone you should check and make sure it does not prompt the password on your own gmail account. I intentionally removed all accounts then wiped the phone and restarted it, made sure it did not prompt the FRP, then reset again. The reason why Google has you reset like they said is b/c it removes all the accounts prior (you are already in if you are doing this).
If you just reset via hardware keys it will trigger the FRP. I know b/c I tried it.
okay.. I'm worried after seeing this message. I mailed in my original mint condition pixel on Oct 21 and until now, I still have not received any notification regarding the value of the phone. Is it me only that I felt Google's service is getting worse every year?
rukawa2k said:
okay.. I'm worried after seeing this message. I mailed in my original mint condition pixel on Oct 21 and until now, I still have not received any notification regarding the value of the phone. Is it me only that I felt Google's service is getting worse every year?
Click to expand...
Click to collapse
Just an FYI - I received my confirmation of trade today and received what I was promised. I sent the device in on the 22nd of October so just short of a 10 day turnaround. They said I keyed it as a Verizon pixel xl and it was an "other", but gave full trade promise of $400 . It was noted that it was factory reset and free of damage.
gitku said:
Just an FYI - I received my confirmation of trade today and received what I was promised. I sent the device in on the 22nd of October so just short of a 10 day turnaround. They said I keyed it as a Verizon pixel xl and it was an "other", but gave full trade promise of $400 . It was noted that it was factory reset and free of damage.
Click to expand...
Click to collapse
I just received my confirmation today and they gave me the full amount. Same thing they said I put in Verizon pixel instead of "other", but they still gave me full trade in amount of $350.00. The trade in was sent to Atlanta receiving center on Oct 21 and it took about 9 business days for them to finish the process.
Related
Hi
can someone direct me to some stock/close-to stock roms for lg g2x? i sold the phone. do you think i need to revert it to unroot and put back 2.3.3 stock rom before sending it out? what would you do?
Thanks,
sold it to a private party? no reason you "have" to do anything to it. the stock rom can be found in the dev section though.
yes i am selling to people on ebay. thats private i guess. i search through the development section but it not easy to spot it.
Second page in the Dev section...
Stock Gingerbread OTA 2.3.3 Rooted flashable zip v1.0.0
Yeah, you WANT to set anything you sell on eBay back to stock....
Why? Because they might take it for tech support after they buy it.
I learned that lesson the hard way 2 or 3 years ago...
When I got my G1, I sold my old HTC Touch Vogue on eBay. It was unlocked and running a Rom from the forums here on xda (NFSFan's I believe)... It stated so *VERY CLEARLY* in the description.
Well, the buyer took it to the Sprint store to activate it. Now, I knew it could be activated because I'd activated it on another line just to make sure. However, the guy at the Sprint store took ONE LOOK at it and refused to activate it since it wasn't running Sprint firmware.
The buyer emailed me back asking for help, and I assured him that it could be activated, and gave him a link to instructions on how to do so, and even gave him my phone# in case he had any questions.
Next thing I know, a chargeback hit my Paypal account for the full purchase price of the phone... apparently the guy took it back to the Sprint Store who again refused to activate it - and this time called his credit card company from the Sprint Store and the rep told them the device was broken.. So they charged back my account...
Thing is, nothing was wrong with the device, and the buyer knew what he was buying. Not only did it get charged back, but Sprint confiscated the device claiming the reason it couldn't be activated this time was that it was stolen (which it certainly wasn't)... so I was out the full sale price PLUS did not get the device returned...
I learned my lesson - NEVER EVER SELL A ROOTED/CUSTOM FIRMWARE DEVICE. Ever. Period. Sell it in FACTORY CONDITION because you never know what kind of idiot is going to get it on the other end.
sorry to hear your unfortunate story. i guess i will unroot it and do a factory rom install
lotherius said:
Yeah, you WANT to set anything you sell on eBay back to stock....
Why? Because they might take it for tech support after they buy it.
I learned that lesson the hard way 2 or 3 years ago...
When I got my G1, I sold my old HTC Touch Vogue on eBay. It was unlocked and running a Rom from the forums here on xda (NFSFan's I believe)... It stated so *VERY CLEARLY* in the description.
Well, the buyer took it to the Sprint store to activate it. Now, I knew it could be activated because I'd activated it on another line just to make sure. However, the guy at the Sprint store took ONE LOOK at it and refused to activate it since it wasn't running Sprint firmware.
The buyer emailed me back asking for help, and I assured him that it could be activated, and gave him a link to instructions on how to do so, and even gave him my phone# in case he had any questions.
Next thing I know, a chargeback hit my Paypal account for the full purchase price of the phone... apparently the guy took it back to the Sprint Store who again refused to activate it - and this time called his credit card company from the Sprint Store and the rep told them the device was broken.. So they charged back my account...
Thing is, nothing was wrong with the device, and the buyer knew what he was buying. Not only did it get charged back, but Sprint confiscated the device claiming the reason it couldn't be activated this time was that it was stolen (which it certainly wasn't)... so I was out the full sale price PLUS did not get the device returned...
I learned my lesson - NEVER EVER SELL A ROOTED/CUSTOM FIRMWARE DEVICE. Ever. Period. Sell it in FACTORY CONDITION because you never know what kind of idiot is going to get it on the other end.
Click to expand...
Click to collapse
Precisely why I deal locally and accept cash only for anything I sell.
Sent from my Nexus S 4G using XDA App
I am at the last step of unrooting the phone. Im using superoneclick v2.3.3. do i power on the phone and plug in usb and click "unroot"? superoneclick (not responding) at Installing BusyBox, adb command type ChangeMode.
the program not responding, did i do something wrong? anyway i can remove the superuser icon in the drawer, it is still there.
I use a different version and it work
tainle said:
I am at the last step of unrooting the phone. Im using superoneclick v2.3.3. do i power on the phone and plug in usb and click "unroot"? superoneclick (not responding) at Installing BusyBox, adb command type ChangeMode.
the program not responding, did i do something wrong? anyway i can remove the superuser icon in the drawer, it is still there.
Click to expand...
Click to collapse
Try what was done at this link.
http://forum.xda-developers.com/showthread.php?t=1441929
I'm having problems with my phone and i chatted with online with at&t and gave me the number to call for my order. I called that number and told them what problems i was having with it and they said they would send me a new device but they told me it would be faster if i went to an at&t store to exchange it there. when i went they didn't have any in stock. So today i called this number again and i told what issues i was having and then she told me something about my order was going to be escalated(not sure if that's what i heard but it was something that sounded like that). And they would call me back in 24 to 48 hours about my request. Has this ever happened to you guys? I called yesterday and they said they would exchange it for me.
mostly likely they are low on inventory or they are just stalling. just keep at it or say you will leave to another provider that will give you better service.
delete
wttisme said:
I returned my online order to my local store today. I had a black one and ended up with a white one after the two black ones they had were defective. Be persistent and refuse to pay any restocking fees if they try to charge you. You can check online on the S4 page to see if stores in your area have any in stock. Good luck, hope you get it resolved.
Click to expand...
Click to collapse
What was the defect?
hamzer11 said:
What was the defect?
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Click to collapse
Phone would randomly turn off. And i did do a factory reset and it wasn't rooted.
delete
The call back within 24-48 hours is typical. They want to see if the troubleshooting methods they tried worked. Assuming they don't, tell the Rep when they call back and it's taken care of asap. They are following protocol and your experience will vary by rep and by your issue.
robotohshs said:
...So today i called this number again and i told what issues i was having and then she told me something about my order was going to be escalated(not sure if that's what i heard but it was something that sounded like that). And they would call me back in 24 to 48 hours about my request.
Click to expand...
Click to collapse
Sounds like she meant "investigated?"
Sent from my SGS II~SGH-i777 using Xparent Skyblue Tapatalk 2
I called again later today and told them that i had problems with the device and that i wanted to get a different color and we went through the exchange process. Now i have to see how long it takes for it to ship since it's on back order
delete
robotohshs said:
Phone would randomly turn off. And i did do a factory reset and it wasn't rooted.
Click to expand...
Click to collapse
wttisme said:
My phone sounded like I was in a drum. The rep denied hearing such until I compared it side by side with another S4 for him. This was without the case on so nothing was obstructing the mic. New one sounds great. If the rep doesn't want to help...just talk to the manager. I had to wait for the rep that I dealt with first since he knew what was going on when I exchanged the second time (paint chipping on and around the volume key). I hadn't been to my store in months and when the manager walked in he knew me by name which was refreshing. I'm happy they understand that there are bound to be issues with first-run phones.
Click to expand...
Click to collapse
I have 3 coming. I really pray they don't have issues out of the box. I assume if they did I would have to deal with Walmart and not AT&T being that I purchased from them?
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
dejanspa said:
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
Click to expand...
Click to collapse
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
quangtran1 said:
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
Click to expand...
Click to collapse
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
dejanspa said:
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
Click to expand...
Click to collapse
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
bobby janow said:
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
Click to expand...
Click to collapse
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
dejanspa said:
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
Click to expand...
Click to collapse
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
zaksimmermon said:
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
Click to expand...
Click to collapse
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
Click to expand...
Click to collapse
I haven't been back on XDA until now and I haven't checked my thread until just now actually lol. But I bought mine from a different retail store called Nebraska Furniture Mart they have a store in Kansas city Mo where I live and they sell the Verizon variant. I called Verizon first and they told me to contact google. Maybe there was just a misunderstanding with the rep I spoke to? I have tried lots of different options but all are pointing to sending the phone in first because I'm past the 14 day remorse period?
quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
Click to expand...
Click to collapse
Mine is not from verizon, i'm in Canada. With it being christmas my carrier currently has this phone online only. They have a $300 off activation credit going on right now so have had a huge amount of order and it's couple of weeks back log.
Just to back up the fact that Verizon requires you to go through the manufacturer if it's still on the OEM's warranty, the same happened with my LG G Pad 8.3 LTE (VK810). I was paying for the absolute best Verizon warranty on all three lines, and less than six months after I got this device I had a problem with the screen on the LTE (not dropped or cracked, just not working right), and Verizon wouldn't lift a finger to help me and said I had to go through LG.
Totally off topic but luckily LG gave me the absolute best warranty service I ever received. They had me take my device to a FedEx, LG paid for FedEx to box it up and have it shipped to them. I dropped it off on a Monday evening about 5 PM and the tablet was back in my hands fully repaired (not replaced with a refurb) on Friday of the same week around the same time. Sorry for the OT part. Too bad LG bootloader unlockable devices are rare except maybe through some other carriers (T-Mobile?).
Hey guys, So I purchased a S7 on ebay after clearing the IMEI through Verizon's Fraud Department. I then made sure the Imei matched the Original Phone Box, Receipt and back glass. All was well so I was happy with the purchase. It had a broken front screen and I went through the repair and fixed it!
Was really happy to save money by repairing an S7.
Only issue is what I have no learned to be FRP. She reset the phone before sending it to me which is completely understandable.
I've emailed her in ebay about it and she said she would get back to me with the gmail account but hasn't responded regarding giving me the password.
I fully understand and don't expect her to give me their password. That's a bit ridiculous of me to expect that. All I want is the clean clear phone I bought from her and be able to use it.
So A few things, Im not just here for this. I also want to get into rooting which is why I registered, I hope to be of help in the future as I learn more and more about getting those
terrible factory apps and stuff that comes from verizon.
1. Which is the best method about doing an FRP Bypass. I see people on ebay that will do it for like 20 bucks remotely over team view. Others send a usb drive.
2. I absolutely can provide proof of purchase through screen shots on ebay, as well as the item number to show you who bought it. (Same Username of course)
I totally understand frp is to prevent theft, which is great. It just sucks that the owner didn't know she was selling me her locked phone. Shes the original owner. She didn't have insurance so when she broke the screen she had to buy a new one and thats why she sold this one on ebay. She's been super helpful and nice
as we exchange emails on ebay. But short of driving 5 hrs each way to meet in person frp bypass is my only option. I gave her the option of me driving there, I would spend the time/gas to meet at her local verizon store so i dont have to do this mess.
I did attemp a frp bypass on albviral but I must have done it wrong, and it seemed a bit complicated. Again, I can provide proof that I did not steal this phone. Whatever I need to do to
not lose even more money from the purchase and repair.
If any help, I'd be super appreciated.
thanks
Well they changed their password because she couldn't remember it so I can only assume theres a 24hr lock out period or something. It wont log in. And even using a recovery email and her sending me the verify code it wont let us into the phone.
Update:
Lady changed their google password and it still wont log in. I tried clicking forgot and it sent a code to the recovery email which she logged in, got and sent me.
After I tried that it just kept kicking me back to the start of frp by saying "Log in using an account that was synced to this device" and taking me to a screen to put in the gmail.
When I try random passwords it says wrong password. But when I try the one she made today it just kicks back. 24hr period? I really hope that's all it is.
I even put in their names to confirm account and it kicks me back saying that isnt correct. She said he can't remember anything and has to get new passwords all the time much less knowing what was used when they orginally go the phone. So I guess i'll try in 24hrs and if not then I'll try someone on ebay? idk.
Flash an older firmware with ODIN that has an FRP bypass tutorial on YT
It's been done. Now I get a security notice that unauthorized changes have been detected, restart phone to undo.
Obviously im not going to do that but will it ever go away.
I'll shortly install sim card and activate phone. I appreciate the help.
Now for me to research rooting!
Wow this is terrible. The prev. owner called verizon tech support and had the phone cleared off her account but it still won't let us activate it. They said wait 24hrs and see if that takes care of
it and if not then the phone is useless. Doesnt even make sense that the original owner contacted them, cleared her and the phone and still may not be usable.
Alrighty, all is fixed and new sim card and im activated and everything. It wants to update to 7.0 but im hesitant to do it.
Updated to 7.0 nagout. All is well. There's an additional
System update that includes some security measures.
Since updating to 7.0 went smoothly I guess I'll go ahead with the additional system update.
Glad you got it working!
Thanks! This newest security system update has me a little worried but I guess I'd the 7.0 update went fine I shouldn't be worried about it. Having done the rep bypass just has me on edge even tho the original owner is great and told tech support it was hers to clear it and let me have it and all.
I still want to look into rooting, there's just a bunch of junk on here. Even games! I don't use it for games.
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
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Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
ShrekOpher said:
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
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I agree!!!
malebornin69 said:
I agree!!!
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You don't think a factory reset would remove any malicious software? The only apps that remain are those that are in the kernel and as far as I know you can't just modify the kernel without root. Even an att salesman doesnt have access to the tools required to do that (I hope)
Steve Buscemi said:
You don't think a factory reset would remove any malicious software? The only apps that remain are those that are in the kernel and as far as I know you can't just modify the kernel without root. Even an att salesman doesnt have access to the tools required to do that (I hope)
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yes a factory reset should get rid of the app
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
malebornin69 said:
yes a factory reset should get rid of the app
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have you tried just uninstalling it
malebornin69 said:
yes a factory reset should get rid of the app
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
have you tried just uninstalling it
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It's not visible. When he was running the "diagnostic" he said it "should disappear once it's finished". I figured he meant that it would be hidden. I searched the applications from developer options and couldn't find anything out of the ordinary. But I've already reset my phone and I'm sure Its fine. I'm going to a different store tomorrow and talk to someone and get some information. If they feel that was out of the ordinary than I will report the store and the employee.
ShrekOpher said:
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
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Click to collapse
Its just a diagnostic tool,to see if a warranty exchange should be done
I got my AT&T-carrier phone from Best Buy (as I usually do) and saw everything the tech did from start to finish, no extra apps loaded. Even when I used to buy directly through an AT&T company store, no one ever tried that. I'd be suspicious, too, especially if they didn't tell you what they were doing. Had they explained to you "this is an app we install in case you need warranty service" etc., at least you would have been informed ahead of time. But I agree that a full factory reset should remove that app.
Sent from my SM-G955U using XDA Premium HD app
Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Click to expand...
Click to collapse
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
mablab3 said:
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
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Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
Steve Buscemi said:
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
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Lol the sales rep clearly doesn't know what he's talking about if he says it's something that's installed on your phone that runs in the background. The kiosk that your phone was plugged up to is provided by at&t and doing so to run free diagnosis on phones. But I get it, I wear a tin hat 24/7 to protect myself from the WIFI's. To each their own.
mablab3 said:
Lol the sales rep clearly doesn't know what he's talking about if he says it's something that's installed on your phone that runs in the background. The kiosk that your phone was plugged up to is provided by at&t and doing so to run free diagnosis on phones. But I get it, I wear a tin hat 24/7 to protect myself from the WIFI's. To each their own.
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That last sentence seemed a little passive agressive and condescending and if it was, then f**k you. This was a legitimite question and judging by the responses of others, it was a good one to ask. The employee didnt clearly explain what he was doing. And out of the many phones ive had over the years, no carrier has never done this before. And in an age where corporations sell our data and government agencies spy on civillians. You should be a little paranoid. especially when some fat little dweb installs some **** on my phone that has important finacial information and doesnt explain what it does.
Steve Buscemi said:
That last sentence seemed a little passive agressive and condescending and if it was, then f**k you. This was a legitimite question and judging by the responses of others, it was a good one to ask. The employee didnt clearly explain what he was doing. And out of the many phones ive had over the years, no carrier has never done this before. And in an age where corporations sell our data and government agencies spy on civillians. You should be a little paranoid. especially when some fat little dweb installs some **** on my phone that has important finacial information and doesnt explain what it does.
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Touchè Steve, the rep is a dumbass for not explaining the app correctly. It's an app that does nothing but clear cache data and it can test battery temp and voltage, test the speakers, etc. (Most reps don't know it can do these things and judging by how you've describe your sales REP definitely doesn't know these things.) At&t has put this in place of when you have a warranty claim they typically will have you factory wipe your device before they can claim it's "defective hardware" this app can tell if there's hardware issues, if used correctly, without factory wipe and the risk of losing information if a warranty device has to be issued.
Steve Buscemi said:
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
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I've never had an at&t employee at a store install an app and it would be invisible, they set up phone in front of you then give you the phone and your on the way home.
Lmax579 said:
Its just a diagnostic tool,to see if a warranty exchange should be done
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mablab3 said:
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
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This was a new phone purchase, why would you need to check warranty status or run diagnostics on a new phone? Not sure why it's needed unless it was in fact a warranty exchange.
nugzo said:
This was a new phone purchase, why would you need to check warranty status or run diagnostics on a new phone? Not sure why it's needed unless it was in fact a warranty exchange.
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AGAIN! The sales rep is a dumbass. I was just letting the man know that the app was removed from the phone and there is nothing hidden or running in the background. For what the rep did and why he did it, he probably doesn't even know the answer to those questions. Btw, And I'm not sure why you are even commenting, from your question sounds like you haven't read thru the feed, you probably try doing that before asking a question that can't be answered unless your asking that dumbass sales REP and again if you read through the feed you would know he is not part of this conversation.
Gremlins. He put Gremlins in your phone. Only explanation.
Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Click to expand...
Click to collapse
Hopefully you didn't ream this poor rep for hooking your phone up to a standard diagnostic tool.
He was doing you a favor and making sure your phone didn't have any hardware issues straight out of the box.
It's more than most reps would have done.
Future reference, bad reviews on store reps affect the commissions of the entire team.