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i just spent the last few hours getting to know these new phones i bought. i purchased 2 captivates and 1 vibrant off ebay this week, just picked them all up. they were all locked. the first captivate was easy to unlock, unlock code worked fine. the vibrant was weird, i first had to enter the unfreeze code, then the unlock code in order for it to work.
now for the 2nd captivate.. it was a bit more of a hassle. the item was listed as "locked" which i assumed was locked to the ATT carrier.. but was actually locked because of too many failed attempts with a swype code i believe. it prompted me to sign in with the gmail user and password (which i didnt have of course). and even worse, i couldnt use the button combos to get into download mode or recovery mode. i searched through threads trying to find out if there was an alternative (tried sdk) but didnt work. when i plugged it into my pc, and messing around with the vol +/- keys, i managed to get into the phone without the code or user/pass request. i thought sweet, now i can just wipe the phone, but when i tried to, it asked me for the code once again. i ended up working my way into the accounts, and added a new google account to the phone (it wouldnt let me delete the original). then once i restarted the phone, i could now login using the new account. i ended up going into the phone settings, and it let me set a new screen lock, which i was then able to use to privacy wipe the phone and start fresh.
i figured this could possibly be useful to some people, so id post my experience with it if anyone else had/has the same issue. im just glad i managed to do something with this phone.. i thought i was going to have it goto waste.
i have to say, so far im loving this phone (a former iphone 3gs user).. froyo is quite nice!
how much did you pay, if you dont mind me asking...
Paid 300 for each with original boxes, manuals, cables, plus cases and screen protectors. I'm in canada so didn't have much other options besides being off ebay
Sent from my SAMSUNG-SGH-I897 using XDA App
[Q] Problem.. stupid people and now i've got this dumb SIM "PUK Code" to deal with!!
Cliff Notes: My buddy mistakenly tried to get past my SIM lock on my phone with no luck, now I'm SIM LOCKED OUT. It's requiring a PUK Code now and I have no other phone handy to call Verizon tech support to get this fixed. This is my only phone. I have a PC, if that helps? That's what I'm typing this on now. Help, please?
Story:
I had a SIM lock code on my phone, which only I knew the lock code. Well, last night I was at a friend's house and there were several of us over there hangin out, etc. Well, there's a couple of us that have phones that look essentially exactly the same...White Verizon S3's, but we have slightly different black colored cases on our phones. Soooo...If you've been cookin out that night and doin a little drinkin & these 2 phones were sitting side by side on the kitchen counter charging, one could easily grab the wrong phone mistakenly. LOL Well, that's exactly what happened last night. My buddy and I made the mistake of setting our phones side by side on the kitchen counter to charge last night and we both had them turned off while charging(charges faster that way). Well, of course, the idiot that he is, he walks over to grab what he THOUGHT was his phone, but instead grabbed my phone. He proceeds to pull the charging cord out of it and power it up. Well, my luck...he's presented with my SIM Lock password prompt. He is so stupid that he really thought it was his phone and a mysterious password prompt had just MAGICALLY appeared on on his phone upon bootup. He didn't even think to ask me what was goin on or anything because he genuinely thought it was his phone..lol Well, he starts typing in things that he thinks will work... his gmail pass, his screensaver pass, etc. OBVIOUSLY none of those worked because it was MY PHONE! lol Well, after a few unsuccessful attempts he's locked out of MY PHONE. Now, at this time he comes to me and asks me what the hell is goin on with "his phone" and ohhhhhh yeaaaaa, I'M FURIOUS! This imbecile has now locked ME out of MY PHONE. It's now saying that I need to enter a "PUK Code" to get back into my phone...I've tried everything to no avail, with the exception of calling Verizon Tech Support. Now I've had this problem before where my ex-gf tried to get into my phone with no luck and got locked out with a PUK Code prompt. I Simply used her phone to call Verizon tech support and they walked me thru the steps to clear that code, but I can't remember how to do it...& this is a different phone than my last, so those old steps won't work. OK, well ya'll are probably thinkin "Why don't you just call Verizon Tech Support again, get the problem fixed, and quit whining on here about it. You know what to do!!" OK, well that's the issue here guys. I'm at home and this is my ONLY PHONE. I don't have any other phone to use to call Verizon and get walked through the steps. That's where you amazing people come into play! lol I was just gonna see if someone, anyone, knows how to clear this dang thing so I can use my phone once again! I'm sittin here at my PC typing this and my phone is just plugged up here in front of me lifeless...waiting for me to enter the correct PUK code. =/ If anyone could help me out, I'd greatly appreciate it! Once again, if I had a land-line or another phone handy, I would simply call Verizon and not even worry about posting this up on here, but this is my only phone...grrr.. Sorry about the long post.. Thanks, guys!
If you have a google Voice account, you can set it up to forward to your gmail account (weird, I know). Then you can receive calls using Gmail. That is how I called VZW after I bought a bad ESN phone off of eBay (seller lied and said it was clean) and VZW locked the account down about 30 seconds after I put in my SIM and booted up the phone.
Oh jeeze, that def not a good thing lol. Did u file a claim w eBay and get reimbursed your money back on the purchase? Thanks for the heads up on that though...that would have been an awesome fix to my problem, had I also had a microphone available..lol yea, I know it's crazy that I don't have a microphone or webcam..just never have had any use for either lol. Anyway, I found a solution. Once you login to the My Verizon page, you can find the puk code for each phone on there =) it's really a very ez fix..just didn't think to look on the site
Sent from my VZW Galaxy S3 using Tapatalk 4 Beta
Just got my Phone jacked I have full protection on it from T-Mobile which comes with Lookout Premium, but for some reason even tho I had it installed, I can't access it on Google Maps, from the Lookout website. It's not showing the location, not allowing me to issue commands, anything. So I think I am basically screwed. I didn't have a password on it. Tho some of my files are Encrypted. And I had just cleaned out my Call log and SMS log, so that's a plus.
So does Anyone know of anyway to get this Lookout "Find My Droid" feature working? Or am I just gonna have to suck it up and go pay the deductible to get myself my nexus back before i go through SNWS (sudden Nexus Withdrawal Symptoms)
Silicon Knight said:
Just got my Phone jacked I have full protection on it from T-Mobile which comes with Lookout Premium, but for some reason even tho I had it installed, I can't access it on Google Maps, from the Lookout website. It's not showing the location, not allowing me to issue commands, anything. So I think I am basically screwed. I didn't have a password on it. Tho some of my files are Encrypted. And I had just cleaned out my Call log and SMS log, so that's a plus.
So does Anyone know of anyway to get this Lookout "Find My Droid" feature working? Or am I just gonna have to suck it up and go pay the deductible to get myself my nexus back before i go through SNWS (sudden Nexus Withdrawal Symptoms)
Click to expand...
Click to collapse
Whats the point of security software without the first line of defense a password!
Look up the android device manager app on Google play.
Sent from my Nexus 5 using Tapatalk
Dragn4rce said:
Look up the android device manager app on Google play.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Visit https://www.google.com/android/devicemanager?u=0 while logged into your Google Account, if you see the location, don't go try retrieve yourself, contact the police for help.
Good luck!
Silicon Knight said:
Just got my Phone jacked I have full protection on it from T-Mobile which comes with Lookout Premium, but for some reason even tho I had it installed, I can't access it on Google Maps, from the Lookout website. It's not showing the location, not allowing me to issue commands, anything. So I think I am basically screwed. I didn't have a password on it. Tho some of my files are Encrypted. And I had just cleaned out my Call log and SMS log, so that's a plus.
So does Anyone know of anyway to get this Lookout "Find My Droid" feature working? Or am I just gonna have to suck it up and go pay the deductible to get myself my nexus back before i go through SNWS (sudden Nexus Withdrawal Symptoms)
Click to expand...
Click to collapse
I just tried to Find My Device from LookOut's webpage. Surprisingly, even though my phone was right next to me, connected to WIFI and LTE, it kept saying locating. I then opened the LookOut app and BAM, my phone was found right then and there. For some reason, it seems that LookOut, even with the "Better Missing Device" option checked in under Device Administrators, closes itself and cannot work properly. I just have the regular free version though.
A suggestion for you though @Silicon Knight would be to log into the LookOut website, then to check previous locations. That should leave a pretty good trail up till the last point. I am also assuming that since you don't have a lock, you won't be able to benefit from receiving a picture when the password is entered wrong a few times.
As @Dragn4rce mentioned, login to Android Device Manager and try to locate your phone that way hoping that your phone hasn't already been wiped. Here are two links I'd suggest you try to report your stolen device at :
https://www.fcc.gov/guides/stolen-and-lost-wireless-devices
http://imeidetective.com/
Use android device manager.
https://www.google.com/android/devicemanager
i always install avast anti-theft it's one of the best anti-theft apps it has format protection you can sms command and it locates with gps it doesnt need wifi or 3g to work all other apps needs internet to work.
If you didn't have a password they probably have powered it off already and you are out of luck. They will probably wipe the device and your data and it will get shipped across seas for sale.
u wiped mssges and call log just before the theft? and few files were encrypted. Sounds too fishy to me!
jags_the1 said:
u wiped mssges and call log just before the theft? and few files were encrypted. Sounds too fishy to me!
Click to expand...
Click to collapse
Why would that be fishy?
adio01 said:
If you didn't have a password they probably have powered it off already and you are out of luck. They will probably wipe the device and your data and it will get shipped across seas for sale.
Click to expand...
Click to collapse
or eBay,
I use cerberus on my nexus, I think you need root but I may be wrong, it has loads of options on it such as:
Remote wipe via text, text your phone to enable 3g, take pictures of failed unlocks and it even hides the app so someone can't delete it.
Its similar to lookout but I like it better and it works well.
If you manage to get your phone back it may be worth looking into it, fingers crossed you do get it back :fingers-crossed:
how did they steal it??
The OP hasn't said a single thing since the 26th wth?
Sent from my Nexus 5 using Tapatalk
Tango down - NSA
Sent from my Nexus 5 using Tapatalk
i'm sorry about that
it happened to me too
we re not alone in this world
keep cool
I haven't said anything cause, A.) I usually post on here via my Smartphone. B.) It's the holidays and am staying at my parents until the 2nd, so I keep getting roped into lil family outings lol And I lost the phone at the bank the other day, I had my cousins dog with me, was trying to keep him in check (he's a pitbull pup and very rambunctious, i don't know why i thought that would be a good idea to bring him to the bank) and I set the phone down to fill out a deposit slip and left it there like a fool. I've never lost or had a phone stolen in my life. But I guess it happens to everyone at least once...or at least most people.
I am going down to get a new Nexus 5 tomorrow. Filed a Police Report, did all that I could. In the end someone got a mint condition nexus 5, for the 5 finger discount price of FREE !
and yea, why would it be fishy that I wipe my SMS and Call Logs lol I flash lots of custom roms and I don't ever back SMS/Call Logs, never had a need to, so they get wiped every time i switch to something new, or if I restore a nandroid, then I have old messages and call logs so I wipe them myself.
Anyways, thanks for the advice peeps. Cerberus sounds like the way to go. Lookout is pretty similar but the ability to hide the app itself so it cannot be removed except by the owner, is pretty damn cool, and wins my vote.
Please ignore this post. Replied from phone and didn't emerge last part of thread.
Sent from my Nexus 5
Don't feel bad. I've done FAR worse. I lost my phone at a strip club before. It was in my pocket and I'm guessing the stripper popped it out when she was grinding on my pants. I tracked it, and it showed that it was still in the strip club, so I went back to look inside for it, but I couldn't find it. I'm guessing someone "found" it.
I leave my phone in the car now.
nerv8765 said:
Don't feel bad. I've done FAR worse. I lost my phone at a strip club before. It was in my pocket and I'm guessing the stripper popped it out when she was grinding on my pants. I tracked it, and it showed that it was still in the strip club, so I went back to look inside for it, but I couldn't find it. I'm guessing someone "found" it.
I leave my phone in the car now.
Click to expand...
Click to collapse
haha, that's funny, that sucks of course, but yea, you know what i mean lol
This is the first Time I've ever lost a phone or had one stolen. I lost my pager once when i was like 14 my mom got me one. I wanted a cellphone but they were hella expensive back then. That's back when my mom was on Voicestream lol The prices they charged for cell service in the 90's made Verizon look like its cheaper then foodstamps haha So she got me a pager from a company (think they may still be around) called "Cook Paging" I had it for like 2 weeks, and somehow on the way home from my GF's house (who was like the only one who ever paged me, besides my mom lol) I lost it.
Hey folks,
Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?
Thanks
So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?
MSmithXDA said:
So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?
Click to expand...
Click to collapse
most phones can be returned to stock without a trace of root as long as the stock files are available.
check your phones specific forum for return to stock guides and methods to remove root indicators if that applies.
calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.
---------- Post added at 09:01 PM ---------- Previous post was at 08:55 PM ----------
MSmithXDA said:
Hey folks,
Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?
Thanks
Click to expand...
Click to collapse
btw,
it doesnt matter what plan you are on, they dont allow rooting period.
as far as they are concerned, "when they find out it is rooted", your warranty is void, returns are not accepted, and trade ups are denied.
bweN diorD said:
calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.
Click to expand...
Click to collapse
Well I didn't tell them it was me :silly: I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!
MSmithXDA said:
Well I didn't tell them it was me :silly: I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!
Click to expand...
Click to collapse
I hope you didn't call them from the phone that's on your account.
I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.
Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.
So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.
At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.
The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.
So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.
Planterz said:
I hope you didn't call them from the phone that's on your account.
I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.
Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.
So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.
At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.
The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.
So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.
Click to expand...
Click to collapse
the reason root remained after you did a factory reset is, factory reset does nothing more than wipe the data partition. root code is not inserted there, so it will remain in tact with the exception of the su app unless it is installed in system/apps..
the fact that you had bloatware return after a reset is odd, i have never heard this happen before. resetting does not modify, restore, or change the system partition in any way.
as for them finding the root, i agree it is unlikely, but it can and has happened. also, it doesn't have to happen right away. there have been several reports of charges for replacement phones applied to your bill, from modifications found after the return.
as for them caring if you leave for another carrier, they don't, plain and simple. this has been shown countless times over the years. many people leave them every day, and they don't do the slightest thing to try and stop them.
i seriously doubt they will let you strong arm them by threatening to leave after they find out you returned a modified phone.
My wife is having a crisis here with her new note 5, the long story short is that she was away at Disney world (we live in Michigan, not sure if the geography had an impact) and she had her phone locked with the retarded finger print scanner. She tried to unlock it while her finger was wet and not only did it not unlock but it also continued to register tries and locked her phone and requested google account password. She apparently had two google accounts synced to the phone and she had no idea which was primary, add to that that she has a terrible memory, well, she waited until she had one try left to call and ask me if I could get it for her from her planner in the house. For whatever reason this password didn't work either (even though I could log into her gmail with it) and the phone did a forced factory reset. Ok, no big deal, right?
Phone reboots, starts the setup wizard, goes to what looks like a google screen which says this phone experienced an abnormal factory reset and you must sign in with a gmail account which was previously synced (it defenitely say "a gmail account" not "the gmail" or Primary gmail). So she signs in with the gmail that we know we had the right password for. The phone reboots and comes back to the same screen. Her gmail gets a message that SM-n920V signed in with this account and I went into the android devices and verified that "it was me". By this time I was at work and the only thing I could think was that it must need the proimary and that must be the other one, so in order to get her other gmail account working and I had to reset it's password (one gmail was backup to the other), ok, so I get both gmail accounts working. She tries to log in with that one and the it behaves exactly the same.
I was at work by this time and I start trying to research this and I find it's probably tied to samsungs FRP. I try to log into the samsung account and neither gmail is tied to it. I finally find it and it is tied to a yahoo account that she also has no idea what the password is. I manage to reset the yahoo account, and then the damned samsung account and now I can look at everything.
The only mention I can find about FRP on the samsung site is in a FAQ that I find and I find a little tidbit in there that says that if you change your google password you have to wait 72 hours to log back in with it. I have no idea how the samsung account would know the google password reset, but also, there are no prompts on the phone that mention this. it just asks for the account again and again.
So, my wife calls Verizon, they are clueless but they transfer her to samsung. Samsung support was apparently horrible with her, but regardless, they tell her it's googles fault and transfer her to google, google says it's a samsung bug and sends her back to samsung. Samsung finally tells her what I found about the FRP in the begining, that there is a 72hr cooldown, but FURTHERMORE, they tell her that she can't try the account until 72hrs are up, that just by trying to log in means she has to RESET PASSWORDS AGAIN and then just sit with her thumb up her butt for "up to 72 hrs" they tell her this time. They also said she would get an email when she can log in, but we still have no idea to which account...
So, all parties involved are fully satisfied that this is indeed her device but they claim there is no way to expedite this. I also know that this is 99% her fault, but come on, this is ridiculous. I also am not convinced that after 72 hours, which is really up to 96 now because it took until the second night after all of this to get an answer from tech support. Meanwhile my family is clear across the country and now with minimal communication capability. They got home safely today, and tonight would have been the initial end of 72 hours, but apparently she will be waiting for tomorrow night because they made her reset again. When she got home I tried to completely reflash the phone with odin, and it was 100% successful, but as soon as it boots it goes to software update does a really quick update (which I suspect is the FRP thing leeching onto the setup wizard) and then it boots, goes through until account sign in and then says the phone was reset... blah... blah... blah... I didn't try to log in, I don't want to make this drag out any longer, but WTF!!!!
There used to be a loophole to get out of the wizard, it's patched. Is there any way around this? I mean, tomorrow is not that much further away, I'm not trying anything risky this close to the end of the cooldown, but I highly doubt that it is going to make any difference tomorrow. It feels like a bug, I would expect that it would give some kind of warning, flag, or message that this was going to take 72 hours and there is nothing, its like a sign in bootloop... Added to that google themselves says its a sammy firmware bug, well I'm not hopeful.
Anyone else experience this? Any resolution? I will report back tomorrow one way or another, but I suspect we will be getting a new device from Verizon.
Thanks,
Jason
We had two customers who reset their password and it made them wait 72 hours before that password could be used again for the verification. Now those phones both worked after the 72 hours but they only had one Gmail on there. Only thing I can think of is to absolutely make sure both accounts have the password. And try each on the phone after the 72 is up for both of them. Google locks the phone believed to be the IMEI of the phone after a reset on 5.1.1. Something new we ended up running into
Verizon Wireless Technician using Tapatalk on Note 5
Thanks for the reply! It is good to know that it is possibly going to work. I'm surprised that it is baked into lollipop-- Google claimed that it was all Samsung's fault. I checked my Tab S which is running some spin of CM on lollipop and there is no FRP options in the settings like there are in my note 4 on official firmware. I did run across a few other references to it being a lollipop thing, but all I can say is what google tech support told us.
I have to say that it really surprises me that with the fact that all three of the corporations with some sort of power with the device having been satisfied that she is the actual owner, can't just remotely restore access.
I'll update when we find out more... I'm trying to figure out which account might be primary by looking back in her google device history, oddly enough they both show this device as a "new device" trying to sign into her accounts on the day that all this went south. I wonder if there is more going on here-- I have completely wiped and flashed different roms and still had google recognize the device as my previous one.
Thanks,
Jason
jacampb2 said:
Thanks for the reply! It is good to know that it is possibly going to work. I'm surprised that it is baked into lollipop-- Google claimed that it was all Samsung's fault. I checked my Tab S which is running some spin of CM on lollipop and there is no FRP options in the settings like there are in my note 4 on official firmware. I did run across a few other references to it being a lollipop thing, but all I can say is what google tech support told us.
I have to say that it really surprises me that with the fact that all three of the corporations with some sort of power with the device having been satisfied that she is the actual owner, can't just remotely restore access.
I'll update when we find out more... I'm trying to figure out which account might be primary by looking back in her google device history, oddly enough they both show this device as a "new device" trying to sign into her accounts on the day that all this went south. I wonder if there is more going on here-- I have completely wiped and flashed different roms and still had google recognize the device as my previous one.
Thanks,
Jason
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Yea no problem at all and like I said it did just show itself the past couple weeks. So far it's from 5.1.1 but it has work keep us posted and I'll look into more if need be
Verizon Wireless Technician using Tapatalk on Note 5
Well, she got it unlocked. Apologies to you Jacob, but the Verizon tech who made her reset passwords a second time was an idiot. She was in a chat with a Samsung tech today and told him she still didn't have an email and 72 hours was almost up and she didn't want to try to login and end up reseting her lock out again. He told her no email was coming and that the only way she would know if it was unlocked was if she tried... Smh... It may have been unlocked for days now. Lol. It did her some good to go through withdrawal.
Fwiw I blocked updates and am still on Kk with my note 4, the frp thing is in my security menu. I have it turned off on hers now too, but the option was buried in developers settings and is listed as "OEM unlock". Maybe this post will help others before they get in her position. Thanks for the info!
Later,
Jason
Sent from my SM-N910V using Tapatalk
72 hour lockout if you change password around a Factory Reset.
http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
Sent from my SM-N920V using Tapatalk
jacampb2 said:
Well, she got it unlocked. Apologies to you Jacob, but the Verizon tech who made her reset passwords a second time was an idiot. She was in a chat with a Samsung tech today and told him she still didn't have an email and 72 hours was almost up and she didn't want to try to login and end up reseting her lock out again. He told her no email was coming and that the only way she would know if it was unlocked was if she tried... Smh... It may have been unlocked for days now. Lol. It did her some good to go through withdrawal.
Fwiw I blocked updates and am still on Kk with my note 4, the frp thing is in my security menu. I have it turned off on hers now too, but the option was buried in developers settings and is listed as "OEM unlock". Maybe this post will help others before they get in her position. Thanks for the info!
Later,
Jason
Sent from my SM-N910V using Tapatalk
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Lol no offense taken just trying to help. Was new to me till I read up on it and experienced it. Sorry it took so long but glad you were able to get it unlocked ?
Verizon Wireless Technician using Tapatalk on Note 5
I turned that reset feature off real quick.....I have a 2 year old and a5 year old. My phone would get wiped and reset every day!
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dakota-boy said:
I turned that reset feature off real quick.....I have a 2 year old and a5 year old. My phone would get wiped and reset every day!
Sent from my SM-N920V using Tapatalk
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Oh yes be glad you don't have an iPhone to see the disabled screen....lol
Verizon Wireless Technician using Tapatalk on Note 5
Had the same problem only I gave up, and pulled out my old phone for the holidays, but just last night I tried it aging putting in my gmail account and it worked. But I had none idea their was a cool down wait time, this is stupid you would think they would give you a warning.. good luck to you all I can say is that it did work after the cool down.
I do not own the phone but my friend ad work is in the same situation I have been helping her the only thing is it has been more then 72hrs and it is still not letting her in she has been trying to log in the whole time not sure if that will re set the wait time also the phone was forced factory reset after the failed password scenario any help would be great she just got it 2 weeks ago
Hi. Just a tidbit of information here. This isn't really "Google" locking out the phone. It is in fact a bug on Samsung's newer phone models. If you do some searching you will see that mostly people with samsung phones get locked out. It appears that there is some spotty coding in Samsung's customization of the Android OS which interferes with the FRP. I played around with it on my Nexus 5 and don't get this problem, only on my extra phone which is a core prime
lockout
my phone is on a lockout which really sucks! my question here is by trying to log in multiple times because no one told me this was going to happen either at the store where I bought the phone or when the idiots reset it without telling me this, will it reset the timer again? my lock out started on Wednesday afternoon and I kept trying to log in and even changed my password but nothing until yesterday that I was told about the lock out did I stop. I really hope it does not reset because that is the only means of communication I have.
eescam said:
my phone is on a lockout which really sucks! my question here is by trying to log in multiple times because no one told me this was going to happen either at the store where I bought the phone or when the idiots reset it without telling me this, will it reset the timer again? my lock out started on Wednesday afternoon and I kept trying to log in and even changed my password but nothing until yesterday that I was told about the lock out did I stop. I really hope it does not reset because that is the only means of communication I have.
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The 72 hours is a Google thing. If you reset your Gmail password it is not valid for use on the locked phone until 72 hours after reset. That being said their is a work around and I believe it might still work. I have method to try and an app I made to get it bypassed. Just let me know if you need the steps with an otg cable and a USB flashdrive
Verizon Wireless Technician using Tapatalk on Note 5
Jacob11701 said:
The 72 hours is a Google thing. If you reset your Gmail password it is not valid for use on the locked phone until 72 hours after reset. That being said their is a work around and I believe it might still work. I have method to try and an app I made to get it bypassed. Just let me know if you need the steps with an otg cable and a USB flashdrive
Verizon Wireless Technician using Tapatalk on Note 5
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hi if you have a way to bypass it, please let me know, i'm locked out of mine as well , already reset and waited 72hrs, same thing, please help
How to bypass Factory Reset Protection (FRP) on Samsung Galaxy Note 5 [Step-by-step Guide] http://drippler.com/drip/how-bypass...ion-frp-samsung-galaxy-note-5-step-step-guide Via j.mp/drippler_app
veeeyesee said:
hi if you have a way to bypass it, please let me know, i'm locked out of mine as well , already reset and waited 72hrs, same thing, please help
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Anilpalepu posted exactly what I had. Made the app that he already had tho so I already had it
Verizon Wireless Technician using Tapatalk on Note 5