Related
O.k. so I totally bricked my Inspire. I tried to partition my device with CWM via the ROM manager, and apparently there is/was a bug in it that gave it a bad repartition. This completely bricks the phone (and has been discussed widely on the Desire forums).
So can AT&T tell, will they even look. The phone has absolutely no reactions to any button, they would have to maybe re-flash it just to get it to boot. Will they look for a hardware fault, will they simply determine it was a critical failure and replace the guts and put it back into referb stock. How much actual time do you think they would put into researching/validating?
Sure on a semi functional phone they check s-off and firmware versions, but there is no access to that info on this phone in this case. I know there are no guarantees, but what are your experiences?
sell the phone as is (bricked) and buy new?
I am running leedroid as well... (I read your post) and I didnt even fool with anything more than installing the ROM.... I tried the radio flash through ROM manager gtg download section, but it didnt work.. you know I have great data speeds and good phone quality, I'm not gonna risk bricking my phone because I wann "try" to get better speed.. when infact it might get worse..
I remember back in my g1 days people used the excuse that they was updating the phone and it got stuck..maybe that will work since there is an update still going around
Sent from my quietly rooted Inspire 4g running MIUI 1.4.29v2
boufa said:
O.k. so I totally bricked my Inspire. I tried to partition my device with CWM via the ROM manager, and apparently there is/was a bug in it that gave it a bad repartition. This completely bricks the phone (and has been discussed widely on the Desire forums).
So can AT&T tell, will they even look. The phone has absolutely no reactions to any button, they would have to maybe re-flash it just to get it to boot. Will they look for a hardware fault, will they simply determine it was a critical failure and replace the guts and put it back into referb stock. How much actual time do you think they would put into researching/validating?
Sure on a semi functional phone they check s-off and firmware versions, but there is no access to that info on this phone in this case. I know there are no guarantees, but what are your experiences?
Click to expand...
Click to collapse
just bring it in tell them you was doing the OTA update and now it won't boot up or anything
boufa said:
O.k. so I totally bricked my Inspire. I tried to partition my device with CWM via the ROM manager, and apparently there is/was a bug in it that gave it a bad repartition. This completely bricks the phone (and has been discussed widely on the Desire forums).
So can AT&T tell, will they even look. The phone has absolutely no reactions to any button, they would have to maybe re-flash it just to get it to boot. Will they look for a hardware fault, will they simply determine it was a critical failure and replace the guts and put it back into referb stock. How much actual time do you think they would put into researching/validating?
Sure on a semi functional phone they check s-off and firmware versions, but there is no access to that info on this phone in this case. I know there are no guarantees, but what are your experiences?
Click to expand...
Click to collapse
Really? Far as I know ROM Manager only sets up partitioning for SDCARDS, not the device.
Can you point me to the other threads that discuss this in more accurate detail, because I can't find them with my evidently feeble search ability?
Its in desire HD forum somewhere, supposedly koush fixed it with the new clockwork recoverys, but there is LOTS of bricks in that thread. I think he was using an old script for repartitioning, and it was calling the wrong partitions to repartition. I believe it was supposed to repartition the external SD which would be dev/block/mmcblk0 on a g1 or older phones, but on our phones that happens to be internal flash memory, which results in unrecoverable brick.
Edit - here's the link
http://forum.xda-developers.com/showthread.php?t=1043160
di11igaf said:
Its in desire HD forum somewhere, supposedly koush fixed it with the new clockwork recoverys, but there is LOTS of bricks in that thread. I think he was using an old script for repartitioning, and it was calling the wrong partitions to repartition. I believe it was supposed to repartition the external SD which would be dev/block/mmcblk0 on a g1 or older phones, but on our phones that happens to be internal flash memory, which results in unrecoverable brick.
Edit - here's the link
http://forum.xda-developers.com/showthread.php?t=1043160
Click to expand...
Click to collapse
Cut the USB Cable Strip the wires on the end. Plug the micro end into the phone attach a battary charger to the wires flip switch. let it cook for a few. Unhook it and return it. Toasty. This is fraud, but you are talking that anyways... ...
I bricked my Aria trying to flash a new Rom. Since it was still under the limited warranty, I called HTC. They give you a tracking number, you send it in, and they diagnose it. If it falls under the warranty then they repair it free. Otherwise if there is water damage or physical damage they'll tell you the cost to repair it or you can just have them send it back to you with no repair, but with a $39 charge. If your Inspire does not turn on at all then you should have no problem getting it repaired. Good luck
HTC customer care depeartment
1-888-354-2375
M-F 8am - 8pm EST
Sent from my Desire HD using XDA App
tweaked said:
Cut the USB Cable Strip the wires on the end. Plug the micro end into the phone attach a battary charger to the wires flip switch. let it cook for a few. Unhook it and return it. Toasty. This is fraud, but you are talking that anyways... ...
Click to expand...
Click to collapse
Instead of trying to return the phone, why doesn't the OP find someone locally who he can pay to fix it? I had a similar screw up last fall, when I was trying to root my Droid X. I found a "for real" cell phone repair man and he fixed it for me. Cost me $40.00, and the guy gave me a finger wagging lecture on the dangers of rooting your phone. Since I had by that time figured out what I had done wrong, I took the repaired phone home and rooted it correctly, and it's still running fine today.
There *has* to be a shop or a person in the same city as the OP who can fix that phone for a fee, and that's the better solution. Yeah, it costs money, but it's also a case of "You broke it, YOU fix it".
-Mike
Ultra Droid said:
Instead of trying to return the phone, why doesn't the OP find someone locally who he can pay to fix it? I had a similar screw up last fall, when I was trying to root my Droid X. I found a "for real" cell phone repair man and he fixed it for me. Cost me $40.00, and the guy gave me a finger wagging lecture on the dangers of rooting your phone. Since I had by that time figured out what I had done wrong, I took the repaired phone home and rooted it correctly, and it's still running fine today.
There *has* to be a shop or a person in the same city as the OP who can fix that phone for a fee, and that's the better solution. Yeah, it costs money, but it's also a case of "You broke it, YOU fix it".
-Mike
Click to expand...
Click to collapse
Who knows what the the OP is going to do? Yer suggestion is a good one if he doesn't live in BFE Oklahoma...I do not suggest he commit fraud. But I love when ppl fry stuff with battery chargers.
tweaked said:
Who knows what the the OP is going to do? Yer suggestion is a good one if he doesn't live in BFE Oklahoma...I do not suggest he commit fraud. But I love when ppl fry stuff with battery chargers.
Click to expand...
Click to collapse
LOL! I need to clarify something - I wasn't trying to direct any criticism towards you or any of the other posters, I just hit "quote", and yours was the last post. The thing that gets me personally upset is the people who post on this and other forums, saying that their rooting or ram installation froze their phone, they think they bricked it, and now they want to give it back to AT&T or Verizon and claim it's defective.
Nowhere is there a *hint* of "can someone help me find a shop in Baltimore, Maryland who I can pay to fix my phone?" - not a thought of "Well, *I* screwed up, so I guess this is going to cost me some money to fix". They seem to feel that rooting their phone (which voids their warranty) falls under an "accepted use" exception and that the service provider is obligated to give them a new phone for free, in a kind of "do over".
When I bricked my Droid X last fall, I knew that I'd screwed-up big time, but it never entered my mind to take it back to Verizon and claim it was a defective phone. The thing was fine out the box, Verizon and Motorola didn't screw up, *I* did. But that's just me, and where I'm coming from.
-Mike
Mike ur a good man. I feel ya. I was flashing my vibrant and while it was writing system,it died. It wouldn't do anything and was totally bricked. So I decided to work with it instead of blaming the companies. Finally I learned odin and managed to salvage the device.
Sent from my HTC Desire HD using XDA App
tweaked said:
Who knows what the the OP is going to do? Yer suggestion is a good one if he doesn't live in BFE Oklahoma...I do not suggest he commit fraud. But I love when ppl fry stuff with battery chargers.
Click to expand...
Click to collapse
Haha def from BFE Oklahoma haha...
Sent from Inspire 4g with latest MIUI (customized) with either latest cyan or lordmod kernel
mattmiller said:
Mike ur a good man. I feel ya. I was flashing my vibrant and while it was writing system,it died. It wouldn't do anything and was totally bricked. So I decided to work with it instead of blaming the companies. Finally I learned odin and managed to salvage the device.
Sent from my HTC Desire HD using XDA App
Click to expand...
Click to collapse
Do you have a link or any odin reference info
Sent from Inspire 4g with latest MIUI (customized) with either latest cyan or lordmod kernel
Ultra Droid said:
...The thing was fine out the box, Verizon and Motorola didn't screw up, *I* did. But that's just me, and where I'm coming from.
-Mike
Click to expand...
Click to collapse
You're speaking of a concept that is all but lost these days, that being personal responsibility. It's big brother accountability was killed same 10+ years ago.
Folks don't like when the consequences of their choices bring an undesired result. I could go on and on bu I'll end the beginnings of a rant right here.
Tx
Go to the vibrant forums,look in stickies.
gchatt10 said:
Do you have a link or any odin reference info
Sent from Inspire 4g with latest MIUI (customized) with either latest cyan or lordmod kernel
Click to expand...
Click to collapse
Sent from my HTC Desire HD using XDA App
mattmiller said:
Mike ur a good man. I feel ya. I was flashing my vibrant and while it was writing system,it died. It wouldn't do anything and was totally bricked. So I decided to work with it instead of blaming the companies. Finally I learned odin and managed to salvage the device.
Sent from my HTC Desire HD using XDA App
Click to expand...
Click to collapse
Well, that's my point - there was no indication that the OP made any effort what so ever to fix it himself, or to pay someone to do it, if he couldn't. It came across as "Damn! Well, back to AT&T for a replacement." Personal Responsibility...
-Mike
Some people in this thread give me hope. Personal responsibility is all but lost these days and its good to see people offer good suggestions. Mine would be follow the golden rule. Trust me when I say no one hates ATT more than I, but still. Not saying anything about the op, just sayin.
Sent from my Desire HD using XDA App
tweaked said:
Cut the USB Cable Strip the wires on the end. Plug the micro end into the phone attach a battary charger to the wires flip switch. let it cook for a few. Unhook it and return it. Toasty. This is fraud, but you are talking that anyways... ...
Click to expand...
Click to collapse
Lithium Ion batteries have pre-programmed circuitry in them that measures the range of current. If current outside of the pre-programmed range is introduced, it simply will not charge.
So...with that said, the only way to make this method work, is to use...say...a car battery charger. Something that will spike the current at least 5 to 6 times higher than that of the battery. Otherwise the circuitry in the battery will simply stop it, and allow it to "pass-through."
Now...while we are on the subject of fraud and "frying" electronics... Put it in a microwave for LITERALLY 2 seconds. Anymore than that, and you WILL be caught once the device is inspected. This is not enough to melt any circuitry on the phone at all, nor harm anything physically. The microwave essentially is like hitting the device with an EMP. ;-) (EMP = Electro Magnetic Pulse)
tribalartgod said:
Lithium Ion batteries have pre-programmed circuitry in them that measures the range of current. If current outside of the pre-programmed range is introduced, it simply will not charge.
So...with that said, the only way to make this method work, is to use...say...a car battery charger. Something that will spike the current at least 5 to 6 times higher than that of the battery. Otherwise the circuitry in the battery will simply stop it, and allow it to "pass-through."
Now...while we are on the subject of fraud and "frying" electronics... Put it in a microwave for LITERALLY 2 seconds. Anymore than that, and you WILL be caught once the device is inspected. This is not enough to melt any circuitry on the phone at all, nor harm anything physically. The microwave essentially is like hitting the device with an EMP. ;-) (EMP = Electro Magnetic Pulse)
Click to expand...
Click to collapse
Yeah, a car battery charger. What other kind of battery charger would you attach to bare stripped wires? Lol
I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Yeah the tech was real cool about it. Free overnight fed ex and everything.
Do you have to send your current phone back to them, then, or what?
Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.
I called this morning. Having a new one next-day shipped to me. My phone has become unusable.
My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App
While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...
sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Click to expand...
Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!
You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.
ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Click to expand...
Click to collapse
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
Click to expand...
Click to collapse
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
Click to expand...
Click to collapse
Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.
Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.
It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.
I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App
Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom
Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
borisb said:
Hi Guys, this is my story
Recently I have saw a black mark on my screen that would not go away. In addition there were some spots that were also visible.
I have went to a ATT service spot and ask for a replacement, the guy looked at my phone and agreed to give me a refurbished phone.
I am worried about two things:
1. the guy said that if the spots were caused by water I will pay 500$. Truthfully, the phone was anywhere near water but it does look like water damage....
2. The phone that ATT took was rooted.
Do you think that I have a big bill coming on?
* really worried...
Regards
B
Click to expand...
Click to collapse
From my discussions with the att warranty department (ie. last three days), anything that they can constitute as user damaged, they will charge you 399 dollars for the refurbished phone.
So technically since the phone was rooted, unless the att tech reflashed it before sending it out, you have voided your warranty.
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
borisb said:
Even if its a HW issue?
What are the chances that they will reflash it? probably zero.....
Has anyone had something like this?
Click to expand...
Click to collapse
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
The most they do is wipe user data.
In all honesty, I would argue with them if they do charge. Reason: " the guy at the stand did not check it first. " all blame should fall on him because he furnished you with another phone without checking it first.
ATT rep.. The phone you provided us is no longer under warranty due to it being voided.
You.. The guy at the store gave me a new phone and said everything was ok. Why am I now being charged. Did he break it? .
ATT Rep.. I am sorry for the confusion.........
Something like that, just play really dumb like you have no idea what there talking about, and chances are the will void the charge due to employee negligence.
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
xKrisx said:
Now if you signed something agreeing to take the phone with the chance of being charged anyways, you may be **** out of luck. But its worth a shot. I know when it was cingular, our returns department never even checked the phones, the most we checked for was the water mark stickers. And even that was not always checked. When we sent them off to the manufacturer for exchanges we shipped them out in bulk and by doing so they realy couldnt tell what came from who.
Sent from my VEGAn-TAB using Tapatalk
Click to expand...
Click to collapse
The last part of that has changed since they use imei's now.
I think you will be fine. You giving the Warranty Department too much credit. You will be fine.
i guess it matters on how hard the warranty guyz wana work... hopefully they will get the phone on a friday lol good luck
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
I hope it will be OK.
Do they sent it to ATT o directly to HTC?
mudknot2005 said:
Even if its a hardware issue, while the phone is rooted the warranty is voided.
I am not sure never worked at att, but I am guessing they just put it in a box and ship it.
Click to expand...
Click to collapse
Right. He taped it up before me (for one of my earlier captivates) and when I asked if they would reset or anything like that, he said it'll go directly to Samsung. Its a good thing I always wipe data before I return any phone.
So my guess is, for phones returned within 30 days that wud come as refurb, they will be within AT&T. But for any hardware issues they won't even bother to look into it and simply return the phone to manufacturer.
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Carlrobling said:
I sent a rooted Samsung captivate (told them it had random shut down issue which was a known issue it didn't have that prob gps was crappy) in that was rooted and nothing happened. A lot of times its not cost effective for a manufacturer to check all that stuff. Remember they have to pay a tech by the hour to do all that. Its usually more cost effective to just refurb and either resell or use as a replacement. I'm betting you'll be ok. I wouldn't worry about it until you hear from them. And like the other guy said play dumb.
Click to expand...
Click to collapse
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
diablo009 said:
AT&T doesn't bother until the manufacturer comes back. I remember reading on Captivate forums where some people got billed full amount after a couple months cos Samsung came back to AT&T charging them.
Click to expand...
Click to collapse
I'm sure it has happened. Not everyone gets lucky. I will say this ATT techs aren't very bright. When i first got my inspire (used from craigslist) i put my sim in and it said it had a sim lock. I called tech support they told me they didn't know what it was. Then tried to tell me it was cause someone tried to root it and failed. I later figured out on my own that it was a bad sim and after having it replaced it worked perfectly. So i wouldn't count on ATT but Htc its a roll of the dice. Keep us posted let us know how things turn out.
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
tribalartgod said:
Some of you are giving far too much credit to the warranty department. I can't speak for AT&T as I don't work for them...But I do, do tech support for Philips Electronics... In all honesty, 1 out of every 15 people here is technologically advanced. Most people work here because its a job.
The way our warranties work is 2 ways.
1. We either say screw it and send another product
or
2. The product comes in for testing, we test it...If it works, it goes back, if not, we replace it. 99.99% of the time, the people testing the product are not smart enough to look for alterations to the software.
Again, this is how we work here, and I can't speak for AT&T.
Click to expand...
Click to collapse
Not only not smart enough but like you said its just a job and they don't even bother to care. Like i said earlier there techs aren't very bright and tried to tell me someone tried to root the used inspire that i had. He even went around and asked other techs that's the only problem it could be he said. After some trial and error I figured it out called tech support back told the lady this time what i figured out she agreed and made note on my account that i could get a free sim. Glad i don't bother believing everything i hear lol and would rather do my own research first.
P.S. Its like that everywhere you go. People are all the same from job to job you see the same things everywhere lol.
BAleR said:
A year or so ago i was buying a mytouch 3g in a tmobile store and the guy selling me the phone told me about how i could root the phone and wireless tether for free!
I even asked him if it would void the warrenty and he said it wouldnt!
Click to expand...
Click to collapse
And if the rep said that they will give you a free phone every 6months you would believe that too?
jaw2012 said:
And if the rep said that they will give you a free phone every 6months you would believe that too?
Click to expand...
Click to collapse
Never said I believed it, just quoting him
When htc gets the phone they will wipe it and put it back to factory because there is no need of anything on the phone and anything done on the phone software issues could be the problem, so always best from there stand point to have it back to factory. That is exact reason any time u call about anything with pc or phone they want u to restore to factory.
Well after reading the latest GTG V2.2.2 thread changes today I decided to give it a go as I have really been having a ton of problems with my phone since new. Mostly battery issues but also weird stuff since loading Infused 2.1.0. I had loaded 2.1.0 twice after going back to completely stock but the weirdness persisted. So I backed up all my stuff tonight and then fired up Odin and loaded all the necessary stock files from GTG's Ultimate Unbrick which i have done many times. It started right up and then it stalled trying to establish a connection and this has never happened before. I waited a while to see if it would just go anyway but after 30 min. it was still sitting there and had not done anything in regards to loading up any new data to the phone. So I closed Odin and hit the power button on the phone and it came back up with an icon for phone to computer connection so i tried Odin again and once again it started up and tried to load files to the phone but again stalled and sat there. So i waited again for a while and then stopped everything and pulled the battery hoping that the phone could be brought back into download mode but unfortunately it is completely dead now. No lights no power up nothing??? So I guess I got my answer to my constant problems and strangeness it was the phone itself that wasn't any good. So now i have to go to the store tomorrow and negotiate a replacement phone I sure hope the fact that I spend a ton of money there with my clients corporate phone account will get me some good will and they will just swap it out for a new one. We will see as i really liked this phone it just needs some fixing.
I am a bit bewildered that AT&T/Samsung would release a phone with so many bugs in it. The completely stock phone was buggier than all hell and was only marginally better once I updated to a custom rom. The bluetooth has never been right from day one stock or custom it would constantly disconnect my headset and the GPS was the crappiest phone GPS I have ever had and I have had a bunch of them in the last few years. Here's hoping that the GB update fixes and resolves all of the bugs in this very nice phone.
Sometimes duds slip through the quality control process...
Entropy512 said:
Sometimes duds slip through the quality control process...
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I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
You probably just got a phone from a bad batch, my phone works just fine.
Like Entropy said, duds slip through quality control, can't catch em all.
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
strychninetwitch said:
Yeah you have a crap phone. But since you modified the software (god forbid on something you OWN!!!!) Samsung or AT&T(/Rogers) won't touch it. They probably have something to scan for modified software at the door that will shoot you in the foot if you try to walk in.
I've used unbrick at least 5 times because the 2.0 Infused ROM kept messing up my phone. Worked perfectly every time.
Click to expand...
Click to collapse
Actually, from my understanding, they don't really question you if you bring in a phone to be replaced. If nothing else, do like what everyone did when the Galaxy S line came out and tell them that it crashed during an OTA update or when you connected it to Kies. Or tell them that you were having issues with it freezing up a lot recently and when it frozen the last time, you pulled the battery and it wouldn't come back on.
There is no reason for them to everyone know that you had custom software on the phone.
Good luck.
Sent using Tapatalk
Have to agree with Entropy would say u just got a dud.
Had no issues getting my phone replaced after installing custom rom on it. Went the extra step and soft bricked it and made sure it wouldnt boot past samsung screen before taking it to store. (My micro USB was borked) Had to wait on replacement phone but they sent me home with my phone and unbricked it and used it till new one arrived and bricked old sent it in and never heard anything about it afterwards.
I've used this method many times and never had an issue. (May not work if you get zero lights, etc, but worth a shot)
Just make sure you're not on Windows XP
Read the OP completely
http://forum.xda-developers.com/showthread.php?t=1216790
May sound silly, but try a new data cable.
sent from my stock Infuse at Tranquility Base.
You might have killed your battery. I assume you need battery power to enter Download mode. If someone more experienced then I can confirm this then take your phone and battery to your local ATT and ask them to test your battery.
Blackberrynomore said:
I guess so E but man this has been the worst phone from a performance standpoint I have owned in a lot of years I sure hope it is just a matter of a lemon. By the way I see you live in Owego NY is that the same as Oswego? If so do you do any fishing up there???
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Click to collapse
An s makes a huge difference... Northern border vs. southern border.
I don't fish, I get flooded by the Susquehanna.
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Whoa? Are you serious about that? Because if that's true, it would be really nice of this guy did that..
Sent from my phone. :3
AdamOutler said:
Hey, if you are trying to get rid of this, I could use it for the UnBrickable Infuse 4G project. I am looking for a dead board so I can remove the processor and map out the xOM pins. This will let us flash crazy stuff without any sort of reprecussions.
Please consider donating the board to the good of the forums.
Click to expand...
Click to collapse
Would have sent it to you no problem except that i need to return it to AT&T to get a replacement phone. Sorry I couldn't help.
I went to the AT&T company store that I do all of my bsiness with both personal and corporate. I showed my AT&T girl the phone and that it was dead and would not power up. She tried another battery as I also had done and still nothing. So she tells me becase the phone is over 30 days old i have to go to the device support center to get a new one or call in and they will ship me another phone. Well I couldn't wait for them to ship one as i need my phone for work so I had to drive 35 mi. to the device support center to get another phone. Just strikes me as stupid that they cannot just give me a new phone right then and there. When I got mine I was short of my upgrade period but they gave me a conditional upgrade or something and the phone cost $400.00 so I was pretty pissed off that they were just going to give me a refurbed phone considering what i paid for the damn thing. Actually I didn't pay for it myself one of my clients picked up the tab but I still felt like they really stuck it to me not giving me a new phone. I spend thousands of dollars at their store every year with all of my client purchases you would think they would cut me some slack and give me a new phone???
Anyway I got a "new" replacement phone and it seems to be working fine. The GPS worked far better than my original Infuse right out of the box with the Froyo ROM and UCKD5 modem. I also did a speed test with three bars and got 2735 Kbps Down and 319 Kbps up and it said I was on EDGE?
So I just rooted it and i am going to load up the Infused 2.2.0 and manually install the newer modem and the camera fixes. I am going to hold off restoring most of my apps until I use this one for a few days to see how it performs first.
Oh and the girl at the AT&T support center told me she had to replace my battery because it would not power up the new phone. So it looks like I had both a bad phone and the battery also quit the farm at the same time.
I had issues with my first infuse (I'm in FL) and completely blasted it to the point where it would literally not even respond to any button presses soft/hard or otherwise. It was DEAD! COMPLETELY DEAD...I was very sad. Anyway I was within 30 day startup period and they did full replacement no question asked. I told my local att store it froze and I pulled battery and it wouldn't come back on. They acted like morons and gave me a replacement but i feel like they knew what I did. Didn't say anything though.
Needless to say. I take my time now with these custom roms. Rockin Infused 2.2.3 and loving life with my GB and 30fps.
Good luck!
Sent from my SAMSUNG-SGH-I997 using XDA App
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
Blackberrynomore said:
I loaded 2.2.3 last night and everything about the phone seems better so I am a happy camper for sure.
Infused with Android DNA
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Click to collapse
For that price did they not allow you to keep the old phone?
It would help the cause here if they did......
I have an HTC Shift that is now a replacement phone Sprint sent because the other Shift bricked on a OTA update. The phone itself looks brand new. (we have had it since Apriil) The problem with the phone is that it will never charge the battery. I actually have 3 spare batteries so in total 4 batteries are charged to 100% but as soon as I put them into the Shift device the battery status will range from 0% to 8% an occassionally will charge to 12% but no higher. If I take the battery out and put it into another HTC it will show 95% or better as charged - to be clear this is the same battery that just seconds before registered 12% or less.
I've tried everything. I've changed Roms (the good thing about this is that I can tell you the ins and outs on about 12 different Roms and kernels now) I've changed up kernels. I installed Bettery Battery, battery calibration tools, spare parts...booted it up empty, let it stay off and "charge" all night, on and charge all night, factory reset, everything but RUU because it just won't do it and HTC update, won't do that either because of the battery being below 30%.
OK, so you say - take it back to Sprint and get a new one - can't do that because I can't unroot it with the RUU as it still shows s-off -
I'm brain dead on this one.
I'm not a newbie at this. I've rooted several phones, HTC, LG, Palm Pre, even turned the Palm Pixie to a wifi goddess in it's day by switching out the radio(you know). I've jailbroke the Iphone and Ipad. Rooted my Thrive and turned a pandigital into a sweet little android.
I don't want to take the phone back like it is. I want to figure out what the heck is the issue. (i know...i know) When I plug the phone in the led comes on as though it is charging but it never charges...any ideas? you know it's probably something simple and I've just fried my brain at this point. Any ideas? Anybody??
Thanks in advance for any input, ideas or helpful tips!
Sondee
We be - Riding With The Nerd Herd
I'm no expert on this, but if i were you i'd just brick the thing and take it to sprint.
jesuscash said:
I'm no expert on this, but if i were you i'd just brick the thing and take it to sprint.
Click to expand...
Click to collapse
Excellent advice... FAIL... COME ON MAN...
Make sure you are wiping the system partition as well... Going from sense to aosp needs a thorough system (not data) wipe... To wipe system, it's located in mounts and storage in recovery if using cwm...
Sent from my EVO LTE
My girlfriend's phone has the EXACT SAME ISSUE. No idea how to fix, I figure there's a contact or sensor hw at fault. It's not ROM specific, flashing a new rom won't make a diff. As soon as the gf or I get a new phone, I'll mess with the device itself.
Best advice - return it!
jkrlvgn said:
My girlfriend's phone has the EXACT SAME ISSUE. No idea how to fix, I figure there's a contact or sensor hw at fault. It's not ROM specific, flashing a new rom won't make a diff. As soon as the gf or I get a new phone, I'll mess with the device itself.
Best advice - return it!
Click to expand...
Click to collapse
Can't return something rooted unless you want your account flagged lol
Sent from my EVO using Tapatalk 2
YoungCorruptionV2.0 said:
Can't return something rooted unless you want your account flagged lol
Sent from my EVO using Tapatalk 2
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Click to collapse
Been there.....not fun at first, but once CS knew I knew more than they did it was no longer an issue to have my account credited for the service I WASN'T getting. Most ever off was 165 from a 180 dollar bill
Sent from my myTouch_4G_Slide using Tapatalk 2
strapped365 said:
Been there.....not fun at first, but once CS knew I knew more than they did it was no longer an issue to have my account credited for the service I WASN'T getting. Most ever off was 165 from a 180 dollar bill
Sent from my myTouch_4G_Slide using Tapatalk 2
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Click to collapse
Well that's a lot of money. When i was buying the Evo LTE i didn't know i would have to give them my phone and so when she asked for it i was like ummm... I need to go home and do something real quick. She gave me a weird like and ask what i need to do and told her that i can't say. I think she knew i was rooted cause she told me i won't get in trouble but i just was like nope i don't want a flagged account so i'll be back in 30 minutes. She gave up at that point
YoungCorruptionV2.0 said:
Well that's a lot of money. When i was buying the Evo LTE i didn't know i would have to give them my phone and so when she asked for it i was like ummm... I need to go home and do something real quick. She gave me a weird like and ask what i need to do and told her that i can't say. I think she knew i was rooted cause she told me i won't get in trouble but i just was like nope i don't want a flagged account so i'll be back in 30 minutes. She gave up at that point
Click to expand...
Click to collapse
How I got stuck was I was having like extremely poor service and was waiting on a call back from them, and through reading what people said about them never calling I thought I was safe, about 30 minutes after I flashed cm7 a rep called and wanted me to go into epst and at that time I was so new to being a rooted user I had no idea it wasn't in aosp. So I tried the ## code and when she asked what happened I said nothing she said ok hang on while I flag your account. My first words to the rep was are you fu**ing kidden me! So I stabbed back by tethering to my ps3 while playing Modern Warfare lol
Sent from my myTouch_4G_Slide using Tapatalk 2
YoungCorruptionV2.0 said:
Can't return something rooted unless you want your account flagged lol
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
So...unroot before taking. As it says, there's an issue with reading the battery correctly. It's charging the battery, because when it goes into another phone, it shows the correct percentage.
It -has- to be a hardware issue. Unroot, RUU, whatever... there isn't an easy fix for this without messing with the hardware (which will likely result in ruining the device).
If the flex cables were shot, you'd all recommend the same thing. What's the difference with this?
There is a newer and easier way to unroot HERE