Hey all,
My battery died, after recharge i couldn't access my phone... It says my screen lock pin is wrong! - I NEVER CHANGED IT
And there is no way to reset it without erasing all my data... i had no backups and my engagements photos were there...
'Find my phone' stopped working after the restart (whats the point of it? why does 'find my phone' isn't auto-running and connecting to google? it means that anybody can steal the phone and just restart, wipe it, and use it? this is crazy)
Is there anything that can be done to get my data back?
Thanks
CJ
cmplejack said:
Hey all,
My battery died, after recharge i couldn't access my phone... It says my screen lock pin is wrong! - I NEVER CHANGED IT
And there is no way to reset it without erasing all my data... i had no backups and my engagements photos were there...
'Find my phone' stopped working after the restart (whats the point of it? why does 'find my phone' isn't auto-running and connecting to google? it means that anybody can steal the phone and just restart, wipe it, and use it? this is crazy)
Is there anything that can be done to get my data back?
Thanks
CJ
Click to expand...
Click to collapse
There is nothing you can do except wiping the storage
matze19999 said:
There is nothing you can do except wiping the storage
Click to expand...
Click to collapse
Should i wait half a year / year till some bypass technique will be found?
cmplejack said:
And there is no way to reset it without erasing all my data... i had no backups and my engagements photos were there...
Click to expand...
Click to collapse
Not backing up your data, then panicking when things go wrong. Unfortunately, an all too common story I've seen on these forums. If the data is important to you, back it up. Don't want to sound overly harsh, but expecting these devices to be foolproof, it not a reasonable expectation. Maybe you just had this engagement event quite recently, and haven't had a chance to backup. But otherwise (as is the story for most folks) no backup plans or habits exist, which you now see is not a good idea.
It doesn't look good. They intentionally prevent data from being retrieved without the password, by design. I know that part is not your fault, it seems some error or corruption has resulted in your password being changed unintentionally.
If you previously modded/rooted the phone, and have TWRP installed there is a small chance (at least worth trying) that you can boot into TWRP and mount storage. But that will likely also prompt you for the passcode and give you the same error/problem. On a stock device (never modified), you have little or no means of retrieving the data.
Your best hope is probably to consider whether you had some cloud backup apps setup, that you might not be thinking about regularly (and may have forgotten about). Example, if you ever used the Google Photos app (not a default app on this phone from what I recall, but maybe you installed it at some point?), it will backup your photos to the cloud, with very little action on your part. You can then still access those photos from a computer or other device, once logged onto your Google account. Maybe only a slim chance of something like that having happened, but you don't have many options at this point.
---------- Post added at 09:28 AM ---------- Previous post was at 09:26 AM ----------
cmplejack said:
Should i wait half a year / year till some bypass technique will be found?
Click to expand...
Click to collapse
Really isn't going to happen ever. I've seen folks complain about type of thing happening on various devices for years. Never seen any type of "bypass" technique.
redpoint73 said:
Not backing up your data, then panicking when things go wrong. Unfortunately, an all too common story I've seen on these forums. If the data is important to you, back it up. Don't want to sound overly harsh, but expecting these devices to be foolproof, it not a reasonable expectation. Maybe you just had this engagement event quite recently, and haven't had a chance to backup. But otherwise (as is the story for most folks) no backup plans or habits exist, which you now see is not a good idea.
It doesn't look good. They intentionally prevent data from being retrieved without the password, by design. I know that part is not your fault, it seems some error or corruption has resulted in your password being changed unintentionally.
If you previously modded/rooted the phone, and have TWRP installed there is a small chance (at least worth trying) that you can boot into TWRP and mount storage. But that will likely also prompt you for the passcode and give you the same error/problem. On a stock device (never modified), you have little or no means of retrieving the data.
Your best hope is probably to consider whether you had some cloud backup apps setup, that you might not be thinking about regularly (and may have forgotten about). Example, if you ever used the Google Photos app (not a default app on this phone from what I recall, but maybe you installed it at some point?), it will backup your photos to the cloud, with very little action on your part. You can then still access those photos from a computer or other device, once logged onto your Google account. Maybe only a slim chance of something like that having happened, but you don't have many options at this point.
---------- Post added at 09:28 AM ---------- Previous post was at 09:26 AM ----------
Really isn't going to happen ever. I've seen folks complain about type of thing happening on various devices for years. Never seen any type of "bypass" technique.
Click to expand...
Click to collapse
These unlocking softwares? Such as dr.fone can unlock Samsung phones... with enough time they will be able to do that to oneplus maybe?
Is there anything special in Oneplus design that will prevent future unlocking?
cmplejack said:
These unlocking softwares? Such as dr.fone can unlock Samsung phones... with enough time they will be able to do that to oneplus maybe?
Is there anything special in Oneplus design that will prevent future unlocking?
Click to expand...
Click to collapse
such things won't happen.. You just cant access the data when the BL it locked, sorry for that. Just make some backups the next time
cmplejack said:
These unlocking softwares? Such as dr.fone can unlock Samsung phones... with enough time they will be able to do that to oneplus maybe?
Click to expand...
Click to collapse
From what I can tell, that app requires root, and the reviews are pretty negative.
Can you try enter many time wrong pin and then go to forget password/pin? If you make this you can log with your Google accaunt
Sent from my GM1910 using Tapatalk
I'm not believing it.
Google Photos will back up and I use it all the time.
My phone has died and never seen that issues.
Trying to unlock a phone that doesn't belong to him. Comes here with 3 posts asking to unlock a phone. RIGHT.....
tech_head said:
I'm not believing it.
Google Photos will back up and I use it all the time.
My phone has died and never seen that issues.
Trying to unlock a phone that doesn't belong to him. Comes here with 3 posts asking to unlock a phone. RIGHT.....
Click to expand...
Click to collapse
Sounds a bit fishy to me too.
tech_head said:
I'm not believing it.
Google Photos will back up and I use it all the time.
My phone has died and never seen that issues.
Trying to unlock a phone that doesn't belong to him. Comes here with 3 posts asking to unlock a phone. RIGHT.....
Click to expand...
Click to collapse
It wasn’t enabled, but thanks.
You know i can just wipe the phone and use it right? I care about the photos more than anything else..
tropical cactus said:
Sounds a bit fishy to me too.
Click to expand...
Click to collapse
Fishy?! You know i can just wipe the phone and use it right? If it wasn't mine i don't think i would care much about the data. Sherlock
Geto-Fraer said:
Can you try enter many time wrong pin and then go to forget password/pin? If you make this you can log with your Google accaunt
Sent from my GM1910 using Tapatalk
Click to expand...
Click to collapse
I wish... There is no forgot/password option.. :/
Defo use my gmail to unlock if there was an option...
cmplejack said:
Fishy?! You know i can just wipe the phone and use it right? If it wasn't mine i don't think i would care much about the data. Sherlock
Click to expand...
Click to collapse
Lots of personal and financial info on these devices, that thieves will try to steal. That is why the data is inaccessible if you don't have the password. That may not apply to you, but it definitely happens.
Related
Hey all,
My Samsung Galaxy S2 phone broke down and since it was under warranty, I'm sending it back for a warranty exchange.
My question is, how secure is this transaction? I have lots of passwords/accounts/files that I wouldn't want other eyes to look at and I'm a bit paranoid by the whole process.
And yes, I did speak to a T-Mobile customer support person and they said that it was secure, but just from another source, what do you guys think?
Thanks
It's not secure at all. This is one of the main reasons why I will never buy a phone without external SD-card. All my documents, photos etc are on it.
Unless you have got USB debugging enabled and can force wipe your data via ADB it's too late now. You just need to trust that they won't do anything with your data, which they probably won't.
SimonTS said:
It's not secure at all. This is one of the main reasons why I will never buy a phone without external SD-card. All my documents, photos etc are on it.
Unless you have got USB debugging enabled and can force wipe your data via ADB it's too late now. You just need to trust that they won't do anything with your data, which they probably won't.
Click to expand...
Click to collapse
Hi,
Thanks for the fast response!
My phone is completely dead so I can't even access my phone through my laptop. And yes I have usb debugging on.
But since you said that they probably wont touch my info, would it be considered relatively "secure" then?
And as a side note, I have a pattern lock on my phone.
And to anyone else reading this, dont hesitate to respond!
This is open to everyone for discussion!!
Ostyrion said:
Hi,
Thanks for the fast response!
My phone is completely dead so I can't even access my phone through my laptop. And yes I have usb debugging on.
But since you said that they probably wont touch my info, would it be considered relatively "secure" then?
And as a side note, I have a pattern lock on my phone.
Click to expand...
Click to collapse
Pattern Lock is waste ! Anyone can easily remove it. Did you encrypt your sdcard (internal)... Some phones have an option to do that (it could make it difficult to get the data without a password) ... Usually if the servicing staff is a good person they'll leave your data untouched... But there can be criminals everywhere ... so .. I'd say your data is insecure !
Technically your data is unsafe. However, given the symptoms you have described, I don't see it being an issue. They aren't going to be trying to fix the phone as it is - they will simply try to reflash (as per factory) the entire system and if that doesn't work they'll be replacing the motherboard.
You could see enemies round every corner - someone could steal your phone in the street and then your data would be unsafe. I think that the T-Mobile staff are the least of your concerns
not secure...
but...
most probably the staffs/staves aren't the ones who are interested with your passwords....
and...
try to have an external next time...
just my piece of cents,,,,
Thanks for the responses all!
SimonTS said:
Technically your data is unsafe. However, given the symptoms you have described, I don't see it being an issue. They aren't going to be trying to fix the phone as it is - they will simply try to reflash (as per factory) the entire system and if that doesn't work they'll be replacing the motherboard.
You could see enemies round every corner - someone could steal your phone in the street and then your data would be unsafe. I think that the T-Mobile staff are the least of your concerns
Click to expand...
Click to collapse
Thanks for the feedback. I'll call again to ask what exactly their process is and then post it here.
I agree that my data is insecure (a lesson very well learned) and I'll definitely avoid doing this with my new phone.
pROAddicts said:
not secure...
but...
most probably the staffs/staves aren't the ones who are interested with your passwords....
and...
try to have an external next time...
just my piece of cents,,,,
Click to expand...
Click to collapse
Thanks for your response!! I'll definitely get an external data card next time.
I'm ordering one right now off newegg.
If you were in my shoes (to you all reading this) 1-10 how safe would you feel sending in your phone via warranty swap? (just curious)
Ostyrion said:
If you were in my shoes (to you all reading this) 1-10 how safe would you feel sending in your phone via warranty swap? (just curious)
Click to expand...
Click to collapse
I wouldn't be worried at all.
SimonTS said:
I wouldn't be worried at all.
Click to expand...
Click to collapse
Thank you SO much good sir
For the information, the pointers and tips for the future, and the peace of mind!
Thanks again!
the internal memory is a micro sdcard isen't it? they could easily remove it if they wanted to see all dem dataz.
I don't even know who to blame...
I setup another user so my girlfriend could use my tablet too.
Today when I came home she tells me the tablet went off, she claims she plugged in the power and it came back.
Then she click "yes or something" and...
Yep now all my data is gone. It seems she completely reset the tablet. I don't even know how she got there...
How could that even happen? It crashes a lot when switching between users but it never got into some mode where you can select to erase all ****.
I'm seriously mad at the moment.
I can only warn everyone to use this feature. I lost some data (photos and such) which I unfortunately did not backup yet. (my fault -.-)
DarsVaeda said:
I don't even know who to blame...
I setup another user so my girlfriend could use my tablet too.
Today when I came home she tells me the tablet went off, she claims she plugged in the power and it came back.
Then she click "yes or something" and...
Yep now all my data is gone. It seems she completely reset the tablet. I don't even know how she got there...
How could that even happen? It crashes a lot when switching between users but it never got into some mode where you can select to erase all ****.
I'm seriously mad at the moment.
I can only warn everyone to use this feature. I lost some data (photos and such) which I unfortunately did not backup yet. (my fault -.-)
Click to expand...
Click to collapse
Well it doesn't sound like a feature to me. It sounds like she wiped your data (either in the bootloader or recovery or something else) and when it gave her a warning she clicked yes.
Who knows?
I say dump her
I can only blame her for clicking "yes" when she had no idea what it meant.
But seriously how can the tablet get in such a security critical state without any further action?
She definitely does not know how to get into bootloader or recovery.
That damn multi user **** ... I should have just left that stuff alone. It crashes every time I switched the users.
GNAAAAAAA
And I can't even recover the data cause of this damn stupid connection mode of ASUS.
GNAAA GNAAA GNAAA -.-
DarsVaeda said:
I can only blame her for clicking "yes" when she had no idea what it meant.
But seriously how can the tablet get in such a security critical state without any further action?
She definitely does not know how to get into bootloader or recovery.
That damn multi user **** ... I should have just left that stuff alone. It crashes every time I switched the users.
GNAAAAAAA
And I can't even recover the data cause of this damn stupid connection mode of ASUS.
GNAAA GNAAA GNAAA -.-
Click to expand...
Click to collapse
I'm guessing by recover you mean using a program like recuva or something?
Sent from the Professional Optimus..
jesi.james said:
I'm guessing by recover you mean using a program like recuva or something?
Sent from the Professional Optimus..
Click to expand...
Click to collapse
Yep, I know that tutorial you can find here to recover files. But you have to root and everything. And as I'm still in my warranty I'd like to prevent that -.-
DarsVaeda said:
Yep, I know that tutorial you can find here to recover files. But you have to root and everything. And as I'm still in my warranty I'd like to prevent that -.-
Click to expand...
Click to collapse
Hmm. I had no idea asus had a different ftp. Recuva works for my other android phones.
Sent from the Professional Optimus..
I have a profile for my wife and have never had any problems but it's true that I've always told not to answer if you do not know what you're talking about the tablet and never has.
But it is difficult to come by chance in recovery....... and I think the developers of TWRP and CWM could perhaps enable password for wipe, it might be interesting to avoid situations like this.
DarsVaeda said:
Yep, I know that tutorial you can find here to recover files. But you have to root and everything. And as I'm still in my warranty I'd like to prevent that -.-
Click to expand...
Click to collapse
If it is only root you need to use that app (of which I know nothing), rooting will not affect your warranty at all. As long a you don't unlock the tablet, your warranty is a-ok.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
sbdags said:
Well it doesn't sound like a feature to me. It sounds like she wiped your data (either in the bootloader or recovery or something else) and when it gave her a warning she clicked yes.
Who knows?
I say dump her
Click to expand...
Click to collapse
DarsVaeda, I second that, but you should post a picture of her here and we will help you to decide whether to dump her or dump the stupid Transformer... :laugh:
I decided not to do any fancy stuff and just wipe everything and start over. And I'll stay away from setting up another user.
I still have no idea how she could reset the whole tablet...
I don't even have an idea how to get into recovery or the bootloader. Is it even possible without unlocking?
My best bet is still it is a very serious bug, even if only occuring in very strange situations.
myeepad said:
DarsVaeda, I second that, but you should post a picture of her here and we will help you to decide whether to dump her or dump the stupid Transformer... :laugh:
Click to expand...
Click to collapse
I won't but if the desicion would be clear
Pretty soon, I plan to sell my current phone, and some old tablets, in order to make money towards the new Nexus devices. I'm wondering, though, are there any security concerns for someone potentially being able to recover my data if I sell my phone off? Obviously, this is a big deal to me, because I have all my Google accounts (my primary one being the one I use my credit card through) connected to me phone. Being that my devices all have TWRP installed, my primary thought would be to use that to wipe the internal storage, and do a factory reset. But is it possible someone could still manage to recover my data somehow?
I hear people talk about this for PCs, and hard drives, about how if someone really wanted to, they could theoretically recover your data even if you reformat your computer. Is that possible on smartphones as well, or is it different, due to phones using what I assume is flash memory (or whatever type of memory, that's different from a computer HDD)?
I just want to make sure I take every precaution before I sell my phones off. Granted, I already use two-step authentication on all my Google accounts, anyway, but still. I don't want any risk of something bad happening.
Just make sure to flash a stock ROM on each of them a few times and you will be fine. Can it be done? Yes only if the space has not been over written. That is the reason for the extra Flash's.
zelendel said:
Just make sure to flash a stock ROM on each of them a few times and you will be fine. Can it be done? Yes only if the space has not been over written. That is the reason for the extra Flash's.
Click to expand...
Click to collapse
So how many flashes should be enough to be safe? And do you have to boot up the phone in between flashes? Or could I just sit in TWRP, flashing the ROM over and over and over again?
mrw1215 said:
So how many flashes should be enough to be safe? And do you have to boot up the phone in between flashes? Or could I just sit in TWRP, flashing the ROM over and over and over again?
Click to expand...
Click to collapse
I would just flash a few times in recovery. No real reason to reboot.
So "a few" would be what? 3? 5? 10+? What's a safe number?
mrw1215 said:
So "a few" would be what? 3? 5? 10+? What's a safe number?
Click to expand...
Click to collapse
3 To 5 times should be enough. This is the same thing a DOD wipe does. It over writes the system a bunch of times so any data in unrecoverable.
Okay, thanks for the info.
I guess, alternatively, I could just change all the passwords to my stuff while I'm in between phones, because then, even if someone was able to recover my data, they wouldn't be able to log in since the passwords would have changed, eh?
I dunno. That's going to be so much work, but I'm super paranoid about keeping my data safe, so I'm not sure I can put my faith in making my data unrecoverable by flashing a ROM multiple times. I was kind of hoping that phone memory worked differently than a computer HDD, in that regard, and that it wouldn't have been an issue, but...
mrw1215 said:
Okay, thanks for the info.
I guess, alternatively, I could just change all the passwords to my stuff while I'm in between phones, because then, even if someone was able to recover my data, they wouldn't be able to log in since the passwords would have changed, eh?
I dunno. That's going to be so much work, but I'm super paranoid about keeping my data safe, so I'm not sure I can put my faith in making my data unrecoverable by flashing a ROM multiple times. I was kind of hoping that phone memory worked differently than a computer HDD, in that regard, and that it wouldn't have been an issue, but...
Click to expand...
Click to collapse
You could but ill be honest. Anything that would be needed to recover any real useful info like passwords or such would take a level of skill most people do no posses. The easiest thing to recover are pic and such as that is stored on a different partition then the info your trying to protect.
I am also super careful when I sell old devices. So a simple couple of extra min in recovery is worth it. I also make sure to return the device to stock before I let it go. Just to be sure.
Hello everyone.
Due to some circumstances I lost my oneplus one.
It was snatched from me by two guys
I was already using some other phone and kept Oneplus One as reserve.
My question is what are the chances to extract data from that phone.
TWRP was already there
(1) Dalvik cache, System, Cache Data and Internal Storage was wiped through twrp
http://www.technobuzz.net/wp-content/uploads/2015/01/TWRP-Wipe-Cache-and-Data-System.jpg
(2) Data was formatted
http://cloud.addictivetips.com/wp-content/uploads/2013/05/TWRP-Recovery-Format-Data.jpg
(3) Fresh rom was installed using USB-OTG
(4) Complete internal storage was filled with dummy data and deleted it
(5) Then I was using that phone for emails and gaming purpose only.
Phone was not encrypted
Do data which were stored in that mobile before wiping and fresh installation of rom can be recovered by those culprits?
Hello Experts,
Please provide your valuable views
As you know with TWRP you can bypass and access files. However if you only used it for email and gaming purposes last. I don't think you have much to worry about.
It really sucks that there's such low people out there. I wish all phones came with the 'kill switch' feature by default.
forid200 said:
As you know with TWRP you can bypass and access files. However if you only used it for email and gaming purposes last. I don't think you have much to worry about.
It really sucks that there's such low people out there. I wish all phones came with the 'kill switch' feature by default.
Click to expand...
Click to collapse
Hi forid200
Thanks for reply.
Before I was using it as my primary phone.
As I already have one more cellphone, I'd kept Oneplus One as spare.
Before keeping it ,below procedure has been done :-
TWRP was already there
(1) Dalvik cache, System, Cache Data and Internal Storage was wiped through twrp
http://www.technobuzz.net/wp-content...ata-System.jpg
(2) Data was formatted
http://cloud.addictivetips.com/wp-co...ormat-Data.jpg
(3) Fresh rom was installed using USB-OTG
(4) Complete internal storage was filled with dummy data and deleted it
In such case is there still chances for old data to be stolen?
hoppingpanda said:
Hi forid200
Thanks for reply.
Before I was using it as my primary phone.
As I already have one more cellphone, I'd kept Oneplus One as spare.
Before keeping it ,below procedure has been done :-
TWRP was already there
(1) Dalvik cache, System, Cache Data and Internal Storage was wiped through twrp
http://www.technobuzz.net/wp-content...ata-System.jpg
(2) Data was formatted
http://cloud.addictivetips.com/wp-co...ormat-Data.jpg
(3) Fresh rom was installed using USB-OTG
(4) Complete internal storage was filled with dummy data and deleted it
In such case is there still chances for old data to be stolen?
Click to expand...
Click to collapse
I'm seriously not seeing what you're worrying about, you barely had any data on that phone and when people steal a phone they want to sell it 99% of the time not get your personal data. Unless you're a very influential/famous person in your country whose data is extremely important hence more valuable than the phone itself, which I highly doubt you are. Whether there's a chance or not is irrelevant at this point, the phone is gone what happens to it is out of your control. Get a new phone and enjoy your life
Renosh said:
I'm seriously not seeing what you're worrying about, you barely had any data on that phone and when people steal a phone they want to sell it 99% of the time not get your personal data. Unless you're a very influential/famous person in your country whose data is extremely important hence more valuable than the phone itself, which I highly doubt you are. Whether there's a chance or not is irrelevant at this point, the phone is gone what happens to it is out of your control. Get a new phone and enjoy your life
Click to expand...
Click to collapse
That's very bluntly said, however, it is true. The phone is gone, the thieves are probably more interested in selling it rather than looking through your porn collection. There's a few things you can try and do, you can try wiping it through Android device manager. Truthfully, if the sims out and the phone has no data connection. It will fail.
You can report it to the carrier/police and get the devices IMEI blocked. If you kept your OnePlus box like I have, you will see a small sticker with the devices IMEI written on it. This will render it useless as a mobile.
I know how annoyed you must feel, losing your device, data. And I understand that after you have a phone for a while, it starts to have slight 'sentimental' value to you, you could say. Thieves attempted to rob me a few times (here in London), I nearly got sprayed with corrosive acid, I nearly got stabbed, I put up a good fight and they couldn't get anything from me. But it did get me to think, how much is a device worth to you man? Is it worth more than your life?
These people robbing, they have no heart, no soul, they don't give a ****. I think cellphone manufacturers should all become more responsible and start building in kill switches.
My best advice to you is the above, these thieves will be out there. And it can happen, the OnePlus One is pretty old now. So I guess it should hurt less, get yourself a OnePlus 3, or as you said, it was your spare device. So just use whatever you have.
forid200 said:
That's very bluntly said, however, it is true. The phone is gone, the thieves are probably more interested in selling it rather than looking through your porn collection. There's a few things you can try and do, you can try wiping it through Android device manager. Truthfully, if the sims out and the phone has no data connection. It will fail.
You can report it to the carrier/police and get the devices IMEI blocked. If you kept your OnePlus box like I have, you will see a small sticker with the devices IMEI written on it. This will render it useless as a mobile.
I know how annoyed you must feel, losing your device, data. And I understand that after you have a phone for a while, it starts to have slight 'sentimental' value to you, you could say. Thieves attempted to rob me a few times (here in London), I nearly got sprayed with corrosive acid, I nearly got stabbed, I put up a good fight and they couldn't get anything from me. But it did get me to think, how much is a device worth to you man? Is it worth more than your life?
These people robbing, they have no heart, no soul, they don't give a ****. I think cellphone manufacturers should all become more responsible and start building in kill switches.
My best advice to you is the above, these thieves will be out there. And it can happen, the OnePlus One is pretty old now. So I guess it should hurt less, get yourself a OnePlus 3, or as you said, it was your spare device. So just use whatever you have.
Click to expand...
Click to collapse
Hi,
Thanks a lot for nice reply which really made my day.
I was only afraid for my old personal scanned documents and family photographs.
Any how, your words have provided me potency and ray of light that let bygones be bygones
I'll try to search that box and request for IMEI block.
Thanks you so much
hoppingpanda said:
Hi,
Thanks a lot for nice reply which really made my day.
I was only afraid for my old personal scanned documents and family photographs.
Any how, your words have provided me potency and ray of light that let bygones be bygones
I'll try to search that box and request for IMEI block.
Thanks you so much
Click to expand...
Click to collapse
Glad to have helped you out! Sorry for the late reply. If you need anything feel free to PM, or just join my WhatsApp group for faster reps from other OnePlus power users.
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
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Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
ShrekOpher said:
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
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I agree!!!
malebornin69 said:
I agree!!!
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You don't think a factory reset would remove any malicious software? The only apps that remain are those that are in the kernel and as far as I know you can't just modify the kernel without root. Even an att salesman doesnt have access to the tools required to do that (I hope)
Steve Buscemi said:
You don't think a factory reset would remove any malicious software? The only apps that remain are those that are in the kernel and as far as I know you can't just modify the kernel without root. Even an att salesman doesnt have access to the tools required to do that (I hope)
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yes a factory reset should get rid of the app
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
malebornin69 said:
yes a factory reset should get rid of the app
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have you tried just uninstalling it
malebornin69 said:
yes a factory reset should get rid of the app
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
have you tried just uninstalling it
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It's not visible. When he was running the "diagnostic" he said it "should disappear once it's finished". I figured he meant that it would be hidden. I searched the applications from developer options and couldn't find anything out of the ordinary. But I've already reset my phone and I'm sure Its fine. I'm going to a different store tomorrow and talk to someone and get some information. If they feel that was out of the ordinary than I will report the store and the employee.
ShrekOpher said:
Dude that is not normal. If factory reset the device right away. Just because he works at an AT&T sure didn't mean he isn't scamming you. It could be a key logger or something getting to stall passwords I have never heard of an AT&THE employee doing that ever before especially on a new phone.
I would also call AT&T and report the store because they may be doing something shady.
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Its just a diagnostic tool,to see if a warranty exchange should be done
I got my AT&T-carrier phone from Best Buy (as I usually do) and saw everything the tech did from start to finish, no extra apps loaded. Even when I used to buy directly through an AT&T company store, no one ever tried that. I'd be suspicious, too, especially if they didn't tell you what they were doing. Had they explained to you "this is an app we install in case you need warranty service" etc., at least you would have been informed ahead of time. But I agree that a full factory reset should remove that app.
Sent from my SM-G955U using XDA Premium HD app
Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
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It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
mablab3 said:
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
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Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
Steve Buscemi said:
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
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Lol the sales rep clearly doesn't know what he's talking about if he says it's something that's installed on your phone that runs in the background. The kiosk that your phone was plugged up to is provided by at&t and doing so to run free diagnosis on phones. But I get it, I wear a tin hat 24/7 to protect myself from the WIFI's. To each their own.
mablab3 said:
Lol the sales rep clearly doesn't know what he's talking about if he says it's something that's installed on your phone that runs in the background. The kiosk that your phone was plugged up to is provided by at&t and doing so to run free diagnosis on phones. But I get it, I wear a tin hat 24/7 to protect myself from the WIFI's. To each their own.
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That last sentence seemed a little passive agressive and condescending and if it was, then f**k you. This was a legitimite question and judging by the responses of others, it was a good one to ask. The employee didnt clearly explain what he was doing. And out of the many phones ive had over the years, no carrier has never done this before. And in an age where corporations sell our data and government agencies spy on civillians. You should be a little paranoid. especially when some fat little dweb installs some **** on my phone that has important finacial information and doesnt explain what it does.
Steve Buscemi said:
That last sentence seemed a little passive agressive and condescending and if it was, then f**k you. This was a legitimite question and judging by the responses of others, it was a good one to ask. The employee didnt clearly explain what he was doing. And out of the many phones ive had over the years, no carrier has never done this before. And in an age where corporations sell our data and government agencies spy on civillians. You should be a little paranoid. especially when some fat little dweb installs some **** on my phone that has important finacial information and doesnt explain what it does.
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Touchè Steve, the rep is a dumbass for not explaining the app correctly. It's an app that does nothing but clear cache data and it can test battery temp and voltage, test the speakers, etc. (Most reps don't know it can do these things and judging by how you've describe your sales REP definitely doesn't know these things.) At&t has put this in place of when you have a warranty claim they typically will have you factory wipe your device before they can claim it's "defective hardware" this app can tell if there's hardware issues, if used correctly, without factory wipe and the risk of losing information if a warranty device has to be issued.
Steve Buscemi said:
Thanks for the response but the salesman told me the app would "disappear" from my apps which sounds to me like it would be a hidden app. He didnt say it would be removed or uninstalled. He implied it would stay behind after it was installed. Plus if it was as simple as pressing uninstall i would of done so. Frankly the only apps that should be hidden are system related. Anything else i would flag them as malicious. I dont take chances when it comes to my security. My phone uas multiple credit cards numbers and bank account info on it and just because someone works for a celluar carrier doesnt mean they aren't shady.
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I've never had an at&t employee at a store install an app and it would be invisible, they set up phone in front of you then give you the phone and your on the way home.
Lmax579 said:
Its just a diagnostic tool,to see if a warranty exchange should be done
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mablab3 said:
It simply is what it says it is... it's called Blanco Diagnosis and can be removed by pressing and holding on the app and pressing uninstall just like any other app. I can assure you, you do not need to factory wipe your phone it is simply there to check warranty status and a requirement before any warranty exchange can be done.
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This was a new phone purchase, why would you need to check warranty status or run diagnostics on a new phone? Not sure why it's needed unless it was in fact a warranty exchange.
nugzo said:
This was a new phone purchase, why would you need to check warranty status or run diagnostics on a new phone? Not sure why it's needed unless it was in fact a warranty exchange.
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AGAIN! The sales rep is a dumbass. I was just letting the man know that the app was removed from the phone and there is nothing hidden or running in the background. For what the rep did and why he did it, he probably doesn't even know the answer to those questions. Btw, And I'm not sure why you are even commenting, from your question sounds like you haven't read thru the feed, you probably try doing that before asking a question that can't be answered unless your asking that dumbass sales REP and again if you read through the feed you would know he is not part of this conversation.
Gremlins. He put Gremlins in your phone. Only explanation.
Steve Buscemi said:
I picked up the 8+ today and after everything was said and done. the salesman took my phone to the front kiosk and installed some sort of "Diagnostic Tool" on my phone. He said that it only works when it connected to their system and is hidden on the phone so its not accidentally deleted. At the time i didn't think twice about it because i was just trying to get out of there after being heckled to upgrade my plan and buy hundreds of dollars worth of accessories for over an hour. In hindsight i would of asked a lot more questions and made sure i was able to remove it. I only caught a glimpse of the screen while it was installing. It was a blue screen and the name of the app started with a "B". Does anyone know what this tool is, what it does and how to remove it. Would a factory reset wipe it? or would it act like bloatware being AT&T installed it?
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Hopefully you didn't ream this poor rep for hooking your phone up to a standard diagnostic tool.
He was doing you a favor and making sure your phone didn't have any hardware issues straight out of the box.
It's more than most reps would have done.
Future reference, bad reviews on store reps affect the commissions of the entire team.