So I've had this problem where after 1-2 days the fingerprint scanner stops working. A reboot fixes it but after 1-2 days I stops working again. It started happening after I unlocked the bootloader, but my phone is not rooted yet.
Is there any solution for this?
Thanks
oleaug said:
So I've had this problem where after 1-2 days the fingerprint scanner stops working. A reboot fixes it but after 1-2 days I stops working again. It started happening after I unlocked the bootloader, but my phone is not rooted yet.
Is there any solution for this?
Thanks
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Click to collapse
On every Z5 finerprint not always work,its happened a lot of time that you must to unlock with pattern or password,but he is not damaged,its just work like that on every Z5.
Allek84 said:
On every Z5 finerprint not always work,its happened a lot of time that you must to unlock with pattern or password,but he is not damaged,its just work like that on every Z5.
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No it says Fingerprint hardware not avaliable on the lock screen. I've had this phone for å year now, and I have never seen that message before
oleaug said:
No it says Fingerprint hardware not avaliable on the lock screen. I've had this phone for å year now, and I have never seen that message before
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I told you,when tjat happen unlock with pattern or code and next time fp does work,and again sometimes dont.
Sent from my E6653 using Tapatalk
Related
Hello everyone,
So I was an happy user of A9 for like 2 weeks until today. I was using fingerprint since the beginning with stock 6.0.1. Today, my sensor started to go mad, asking me to put PIN every time I wanted to unlock the phone. I already read that's some kind of trouble that came with 6.0.1 but the worst thing is that now I can't even get access to Fingerprint sensor settings :S All my saved prints have been deleted and whenever I go to Settings and try to go further (into Fingerprint Settings) - simply nothing happens... I can tap endlessly
I tried to use the "1st start configuration app" without success.. Already restored all settings but it also didn't help. I'll propably return the phone on waranty but I wanted to ask you guys first, in case there is any solution to bring Fingerprint back to work.
Thanks for any suggestions.
mgnfcnt said:
Hello everyone,
So I was an happy user of A9 for like 2 weeks until today. I was using fingerprint since the beginning with stock 6.0.1. Today, my sensor started to go mad, asking me to put PIN every time I wanted to unlock the phone. I already read that's some kind of trouble that came with 6.0.1 but the worst thing is that now I can't even get access to Fingerprint sensor settings :S All my saved prints have been deleted and whenever I go to Settings and try to go further (into Fingerprint Settings) - simply nothing happens... I can tap endlessly
I tried to use the "1st start configuration app" without success.. Already restored all settings but it also didn't help. I'll propably return the phone on waranty but I wanted to ask you guys first, in case there is any solution to bring Fingerprint back to work.
Thanks for any suggestions.
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Claim for warranty as its a new piece..
Phelin said:
Claim for warranty as its a new piece..
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I already did that. Now, I have to wait around one week and I'll see if they only re-installed OS. I'll post an update soon.
mgnfcnt said:
I already did that. Now, I have to wait around one week and I'll see if they only re-installed OS. I'll post an update soon.
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Good thing you claimed for warranty.
I had a problem with my battery after upgrading to 6.0.1, finally got a replacement piece as it wasn't even 10 days at that point of time.
I've received my phone back from the warranty. As I read from the warranty card, they replaced whole fingerprint and reinstalled OS. For now it works perfectly :good:
My HTC One a9 bought from ksa didn't support Indian language.
double letters can't show smoothly
I tried in Malayalam
How to fix it
[email protected]
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk
rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
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Same thing happening to me here too.
What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app
I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk
Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
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Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.
Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
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Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments
Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.
I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk
im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used
Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk
Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk
For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.
So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.
Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo
Hey, i own the Htc A9 for about half a year and everything was perfect, till one day my fingerprint scanner stopped working, out of nothing. I did a Factory reset, still didn't seem to fix it. The service told me that i have to give my phone for about 2 weeks, which seems to be a long period of time with no phone. I was looking on the internet and people mentioned that a hardware problem could be the fault to similar problems
Please i have no idea how to fix it.
** Two days ago received Nougat 7.0 still didn't fix the problem.
Thanks in advance.
I have the same problem. My A9 is with android 7 since February, but stop working 3 weeks ago. I send my phone twice for repair, but they only preinstall same software. So my fingerprint scanner work only 1 day and in the next day the whole menu fingerprint scanner dissapear from my phone! Please help I try to reset many times it didn't work at all.
you tried to clean it?
amirinda said:
you tried to clean it?
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Yes I do clean my mobile every week with alcohol it's not a dirt problem.
Hello guys, so i am using u11 for around month now. Few weeks ago i started to use fingerprint scanner to unlock my phone. Time to time (2-4 times in a week) it just do not work, then i have to unclok with patern lock and scanner works ok again. I use stock rom. Anybody else having this issue?
it's normal, after some time of inactivity, it will ask for PIN/pattern again
velimirchek said:
it's normal, after some time of inactivity, it will ask for PIN/pattern again
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Thanks
Hello,
I have an HTC U11, 4GB RAM, 64GB storage and for unknown reason it displays this message: Android System.UI has stoppedn working. I tried factory restet, I cleared cache partition, I installed a new kernel (cleanslate). It comes back to normal after I reboot the device (I cannot do anything on it because nothing will work)
Hello, I'm experiencing the same error. I thought it's from some app that I installed but it's not. It does crash about at least once a day. The screen just blinks on and off in the lock screen if I try to turn it on.
The only solution is to soft reset it.
kvrx said:
Hello, I'm experiencing the same error. I thought it's from some app that I installed but it's not. It does crash about at least once a day. The screen just blinks on and off in the lock screen if I try to turn it on.
The only solution is to soft reset it.
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Same here, can't find the reason and only restart can fix it until the next crash... Spooky!?
Sent from my [device_name] using XDA-Developers Legacy app
Maybe you have damaged phones? I know that when my phone fell on the top left edge and screen cracked, also SIM was affected. It works but only without PIN code. If I have pin code I get system UI errors, cannot use the device at all.
Sent from my HTC U11 using Tapatalk
Platoon said:
Maybe you have damaged phones? I know that when my phone fell on the top left edge and screen cracked, also SIM was affected. It works but only without PIN code. If I have pin code I get system UI errors, cannot use the device at all.
Sent from my HTC U11 using Tapatalk
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Same issue here, occurs one in a week, since I realize hard reset, not happen again.
Simply can't unlocked the phone, lock screen blinks, and the only solution is soft reset, I hope this not happen again.
Hi,
I have the same issue - it's been happening once a week for a few months now - the screen is blinking and the only way to "fix" it (temporarily) is to [soft] reset the phone. The error I get (when I can see it) is what the OP mentioned.
I too thought that it might be one of my apps but it's been happening even after I disabled a few apps.
I haven't ever dropped my phone...
Could it be a hardware issue (my phone is still under warranty with my company)?
Has anybody tried a hard reset?
Cheers
adita.cr said:
Hi,
I have the same issue - it's been happening once a week for a few months now - the screen is blinking and the only way to "fix" it (temporarily) is to [soft] reset the phone. The error I get (when I can see it) is what the OP mentioned.
I too thought that it might be one of my apps but it's been happening even after I disabled a few apps.
I haven't ever dropped my phone...
Could it be a hardware issue (my phone is still under warranty with my company)?
Has anybody tried a hard reset?
Cheers
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Click to collapse
I try a hard reset two weeks ago, not happen again, for now.