Fingerprint sensor completely stopped working on a stock ROM. - HTC One A9

Hello everyone,
So I was an happy user of A9 for like 2 weeks until today. I was using fingerprint since the beginning with stock 6.0.1. Today, my sensor started to go mad, asking me to put PIN every time I wanted to unlock the phone. I already read that's some kind of trouble that came with 6.0.1 but the worst thing is that now I can't even get access to Fingerprint sensor settings :S All my saved prints have been deleted and whenever I go to Settings and try to go further (into Fingerprint Settings) - simply nothing happens... I can tap endlessly
I tried to use the "1st start configuration app" without success.. Already restored all settings but it also didn't help. I'll propably return the phone on waranty but I wanted to ask you guys first, in case there is any solution to bring Fingerprint back to work.
Thanks for any suggestions.

mgnfcnt said:
Hello everyone,
So I was an happy user of A9 for like 2 weeks until today. I was using fingerprint since the beginning with stock 6.0.1. Today, my sensor started to go mad, asking me to put PIN every time I wanted to unlock the phone. I already read that's some kind of trouble that came with 6.0.1 but the worst thing is that now I can't even get access to Fingerprint sensor settings :S All my saved prints have been deleted and whenever I go to Settings and try to go further (into Fingerprint Settings) - simply nothing happens... I can tap endlessly
I tried to use the "1st start configuration app" without success.. Already restored all settings but it also didn't help. I'll propably return the phone on waranty but I wanted to ask you guys first, in case there is any solution to bring Fingerprint back to work.
Thanks for any suggestions.
Click to expand...
Click to collapse
Claim for warranty as its a new piece..

Phelin said:
Claim for warranty as its a new piece..
Click to expand...
Click to collapse
I already did that. Now, I have to wait around one week and I'll see if they only re-installed OS. I'll post an update soon.

mgnfcnt said:
I already did that. Now, I have to wait around one week and I'll see if they only re-installed OS. I'll post an update soon.
Click to expand...
Click to collapse
Good thing you claimed for warranty.
I had a problem with my battery after upgrading to 6.0.1, finally got a replacement piece as it wasn't even 10 days at that point of time.

I've received my phone back from the warranty. As I read from the warranty card, they replaced whole fingerprint and reinstalled OS. For now it works perfectly :good:

My HTC One a9 bought from ksa didn't support Indian language.
double letters can't show smoothly
I tried in Malayalam
How to fix it
[email protected]

Related

Can't change orientation???????

I can't change my Wifi Xoom's orientation. The sensor appears to work when I test it in Elixir 2, and I have the autorotate slide switched on. I've rebooted and turned it on and off many times... I contacted Moto via online chat, but it was like 20 minutes before chat hours ended and the guy Juc stood me up! Like he asked what version of the Xoom I have and I said "I have the wifi version". Then he didn't respond for 30 minutes even after I asked repeatedly if he was still there. Anyone else have any advice? I can't find this problem ANYWHERE ELSE!!!! It's driving me BONKERS! I already tried toggling the autorotation switch and rebooting (volume button and screen lock) and turning it off and on. I also uninstalled my recently updated apps... I'll post a reply for future reference of others if I fix it with a factory restore.
What ROM / Kernel are you using?
All stock. Never rooted. Would rooting work?
Rblacula said:
All stock. Never rooted. Would rooting work?
Click to expand...
Click to collapse
I think it might be worth a try. It's obviously a software problem, so there's got to be a software solution. Rooting and flashing a kernel or rom could do the trick, otherwise you could reinstall your stock images through ADB (as much trouble as rooting IMHO).
I'm just going to play it safe and mail it to them first. I just got finished chatting with them again and they said to mail it to them. I'll wait the 10 or so days if it fixes him...
EDIT: Well, I figured since my support guy made me factory reset it, what harm would an external factory reset do? For some reason, it worked. I just don't understand it! At least I don't have to send him in! I would miss Xoomy too much!
Rblacula said:
I'm just going to play it safe and mail it to them first. I just got finished chatting with them again and they said to mail it to them. I'll wait the 10 or so days if it fixes him...
EDIT: Well, I figured since my support guy made me factory reset it, what harm would an external factory reset do? For some reason, it worked. I just don't understand it! At least I don't have to send him in! I would miss Xoomy too much!
Click to expand...
Click to collapse
I know just what you mean!
I know; I tend to personify my objects such as Xoomy and Nexusy (my Nexus S)! My Xoom is MY LIFE!!!!!!!!!!
Very glad he's fixed, then.

[Q] Camera app causes reboot after opening for a second time

I have read all the threads that have mentioned this issue and none of the solutions fix my problem.
Every time I open the camera for the second time in any session, my phone does a fullreset (takes about 3 minutes) and something to note is that it always returns to 100% brightness and i have to go back in to settings every time to change it to auto.
i have tried:
-uninstalling various apps that may be causing the issue
-resetting camera settings to default
-turning off geo tagging
One thing i cannot be bothered to do is a reset to factory as the sheer time it would take for me to get my phone back to the way i wanted could buy me a new phone!
any ideas at all would be most helpful
nk33 said:
I have read all the threads that have mentioned this issue and none of the solutions fix my problem.
Every time I open the camera for the second time in any session, my phone does a fullreset (takes about 3 minutes) and something to note is that it always returns to 100% brightness and i have to go back in to settings every time to change it to auto.
i have tried:
-uninstalling various apps that may be causing the issue
-resetting camera settings to default
-turning off geo tagging
One thing i cannot be bothered to do is a reset to factory as the sheer time it would take for me to get my phone back to the way i wanted could buy me a new phone!
any ideas at all would be most helpful
Click to expand...
Click to collapse
sell the phone
same problem with the camera app, I'll already do the factory reset (3-4 times) and the problem is still there. Sometimes, the phone restarted when I open the camera app for the first time.
I am using the original rom and I never rooted my phone
mate - sell the phone?? that is a bit harsh because everything else about it is pure class!
i have the XE with beats audio...
nk33 said:
mate - sell the phone?? that is a bit harsh because everything else about it is pure class!
i have the XE with beats audio...
Click to expand...
Click to collapse
he was kidding...
need more info, is the phone rooted? if so, are you running an amaze cam with a modded kernel?
ok, fair enuff - LOL
Phone not rooted, and no modded anything.
i have installed latest software update from HTC which came out a couple of months back - but it was doing the camera thing before that update..
nk33 said:
ok, fair enuff - LOL
Phone not rooted, and no modded anything.
i have installed latest software update from HTC which came out a couple of months back - but it was doing the camera thing before that update..
Click to expand...
Click to collapse
ok, got an idea. go to your settings-apps-manage apps, then find the camera app and clear its cache or data or both. see if that works.
sorry mate - i already tried that but forgot to put it in my list of things I'd tried...
nk33 said:
sorry mate - i already tried that but forgot to put it in my list of things I'd tried...
Click to expand...
Click to collapse
i'd suggest either rooting your phone, while still keeping the stock rom with s-off so you can do a nandroid back up and experiment or do a factory reset.
s-off will take like 15 minutes.
no offence mate but that sounds well long! 15 mins for you because u know what ur doing....5 hours for me! LOL
nk33 said:
no offence mate but that sounds well long! 15 mins for you because u know what ur doing....5 hours for me! LOL
Click to expand...
Click to collapse
well, no camera for you then
LoL - guess not.
nk33 said:
LoL - guess not.
Click to expand...
Click to collapse
you've spent about 3 hours since the op lol could've test driven an ics rom(s) in that time and went back to stock a few times.
mate correction 1) i have spent a total of 5 mins actually here...
and correction 2) YOU could've test driven an ics rom(s) in that time and went back to stock a few times, i don't even know wtf that means bro!
Someone else had posted that he had to copy everything from the SD card to his PC, formatted the card and then copied everything back to the card. If that worked for him, maybe you could give this a try.
Have you tried contacting HTC? If you cant solve it and you were experiencing the same issue all the time maybe its a hardware problem?
nk33, have you solved ur problem? Got the same one. My camera on XE was working fine. And then a week or two later I've started getting a black screen with camera app. Nothing helped me (tried everything you guys mentioned here). I couldn't return my phone to the shop. It was bought as a gift in other country .
Repair shop wanted to take my phone from me for a couple of days. I've got private data there and I don't want to make another hard reset
camera
Any solutions yet?? Bcoz i tried resetting phone to formatting card but no good.
Further, i tried various roms but its still the same.. im exploring here hope ill found something but till then im putting my query here...
Simply upgrading to ICS sorted the problem put for me, nothing else works

			
				
nk33 said:
Simply upgrading to ICS sorted the problem put for me, nothing else works
Click to expand...
Click to collapse
Got my system plate changed. Nothing helped. They broke my GSM module in the service. So they replaced the whole system plate.
---------- Post added at 05:13 PM ---------- Previous post was at 05:10 PM ----------
lekhi123 said:
Any solutions yet?? Bcoz i tried resetting phone to formatting card but no good.
Further, i tried various roms but its still the same.. im exploring here hope ill found something but till then im putting my query here...
Click to expand...
Click to collapse
I did the same except I didn't try any new ROMs, because I had got my phone upgraded a couple of days after I found that camera is malfunctioning.
If you have an official warranty then go and change the system plate or the whole phone.

Problem with my OnePlus One's Screen!

Hi there,
(Im opening a new thread as the old one was completely off the topic of the original post)
So on CM11S, my phone screen was working fine. After the CM12S update, my phones screen sometimes doesn't respond correctly when I go to unlock my phone with the unlock pattern. (The timing of the update and the problem occurring may just be coincidence) Its as if holding your finger on the screen isn't registered as staying on the screen, its like the phone thinks I am lifting my finger off and reapplying it very quickly, I cant draw my unlock pattern and unlock my phone. It also affects the 'swipe down' I must do to get the unlock pattern prompt.
If I restart my phone, it usually fixes the problem. Although in the past few days, it has started happening more frequently and sometimes restarting the phone doesn't solve the issue. It is becoming more of a frustration now because of how frequently I have to restart my phone just to unlock it.
I first believed that using a glass screen protector was the problem, I thought the glass was causing ghost touches, so I removed my glass protector and replaced it with a film protector, at first it seemed that this was the problem, but I have just encountered the problem again. I'm not sure if its a hardware or a software issue, because restarting the device is fixing the problem most of the time, but its also switching off all power to the digitizer during a reboot so I cant tell what is the culprit.
I've opened a support ticket with OnePlus but it says it can be up to 10 days before I get a reply, I figured I'd post here too to see if anyone else has had similar issues or even found a fix.
Thanks in advance!
I had the same problem
I was having the same issue, although I never updated to CM12S. Instead, this happened to me when running Exodus Lollipop ROM and the SlimLP ROM. Since then, I have switched to Paranoid Android Alpha2 and have not had the issue recur in the last few days running PA. So to me it seems like a software glitch in many of the Lollipop ROMs. Try PA if you like and see if it's fixed.
welcome to ghost touch
google "oneplus one ghost touch" and join the hundreds of other known cases
I had a feeling this was the ghost touch issue, but my phone hasn't really had actual ghost touches, its just that most of screen stops working. I've got a few videos of it happening. First the screen goes a bit unresponsive, then after a short while, about 1/3 of the screen is completely unresponsive, I switched on show touches in development options and you can see that from the middle to the bottom of the screen there is no response unless I use the very edge on the right side, then it works, its like it has a dead spot. If I reboot my phone, that usually fixes the problem for a while, sometimes up to a whole day, but the problem comes back with time.
I was given a patch by the OnePlus automated support message, and it says my case has been forwarded to a specialist. I have just applied the patch which has rolled me back to CM11, I'm guessing it did more than just that, but the patch and notes don't really explain what it does. Either way, I'm in the process of receiving OTA updates so I can get back on CO12 so I can hopefully restore my data with my ADB backup (never done this before, not rooted my One yet)
Has anyone had any success with this patch?
Thanks
EDIT: So my ADB Backup isn't restoring on my phone. I am using Holo Backup (formerly Simple ADB Backup) and when I chose restore and select the backup, it just show the output for the help command from ADB and then doesnt appear to do anything else. Are there any manual commands to restore my backup or have I done something wrong?
Try going back to cm11s and then check...
Sent from Android (a google product)
Hi there,
So heres an update, I applied the first patch and it rolled me back to CM11S and the issue was still present on CM11S, I then got OTA's back up to CO12 and the issue still happens. I have turned off the off screen gestures and the ambient wakeup thing. It doesn't happen as often but when it happens, 2 restarts are needed to get it running smooth again.
My support ticket with OnePlus has gone quiet and I don't really know what my next step is? I have heard there is a second patch but I couldn't backup properly last time with ADB so I don't know if I want to go through all of the wiping and reupdating again when people report the 2nd patch is also ineffective.
Does anyone have any suggestions? I feel a bit cheated now knowing that my phone has what I can tell to be a manufacturing defect / hardware issue.
Another update here.
So after a week of silence from the OnePlus tech support, I have a new person handling my ticket and he has told me that I need to apply another display patch. I'm guessing this is the 2nd patch and not this final patch which was mentioned by Carl on Facebook.
Either way, I ran into a problem applying the 1st patch, I couldn't make a proper backup of my phone before I did the patch. I used SimpleADBBackup which I thought would work well but it took a very long time to create the backup and then when I applied the backup back onto my newly flashed phone, It missed many apps, only did app data for a few apps and didn't take any of my pictures or SD storage, so all my SMS and Call log backups were also lost. I would like to take a proper backup this time but I don't know how to do it? I don't trust this ADB backup method, even on the Simple ADB Backup program, it admits that ADB backups are hacky and untested.
I have been trying to use Helium but for some reason, my phone wont get past connecting it to the computer companion app, I have all phone drivers and ADB drivers installed correctly, but helium on the android side cant seem to see the computer app, the computer side of the app says that helium is enabled, but on my phone it is stuck on "waiting for the helium desktop app".
I feel like I'm having the worst luck with this phone, and its frustrating because I really like this phone and this flaw is really getting in the way of using this phone, I counted 8 restarts in one day due to the screen not working.
I hope someone can help me out, I don't want to fully wipe my phone again and I cant seem to back anything up correctly!
One more here... when everyone had the probelms, my screen works almost good... now trying the nightli from Cm... the problems become mroe and more big... ( than soon it is oneplus two? xD Its not in my mind waste more money on OPO company... jajajaja Any solution? we waiting for the miracle update they promised?
naghtan said:
One more here... when everyone had the probelms, my screen works almost good... now trying the nightli from Cm... the problems become mroe and more big... ( than soon it is oneplus two? xD Its not in my mind waste more money on OPO company... jajajaja Any solution? we waiting for the miracle update they promised?
Click to expand...
Click to collapse
I'm not sure if a full solution has been found yet. I read on Facebook that they are working with Synaptics to make a final patch which should solve the issue.
I've given up on trying to backup my phone without root, it just seems impossible to do right. I've just applied the 2nd display patch and got my phone running again, I think I may stay on CM11 and just forget lollipop until this issue gets resolved. I'm pretty sure last time I was on KitKat, the issues were there still but it may be less frequent, who knows?!
Do I have a better chance of seeing this screen issue less on KitKat or should I just update to CO12 for the 3rd time?
Another update here,
I have been instructed and have booked a remote session with OnePlus. I'm guessing they are going to be flashing CO12 or OxygenOS and hopefully some kind of display patch or calibration fix. I really hope this solves my problem, the issue has become a daily occurrence and I have also finally seen a ghost touch, it looked like it was trembling . I really love this phone apart from this issue but it happens way too often to ignore it. Ill post what happens after the session.
donk165 said:
Another update here,
I have been instructed and have booked a remote session with OnePlus. I'm guessing they are going to be flashing CO12 or OxygenOS and hopefully some kind of display patch or calibration fix. I really hope this solves my problem, the issue has become a daily occurrence and I have also finally seen a ghost touch, it looked like it was trembling . I really love this phone apart from this issue but it happens way too often to ignore it. Ill post what happens after the session.
Click to expand...
Click to collapse
You may can check this while you wait for support..
https://www.reddit.com/r/oneplus/comments/361dr7/how_to_fix_your_touchscreen_issues_if_you_are_on/
vickykolari said:
You may can check this while you wait for support..
https://www.reddit.com/r/oneplus/comments/361dr7/how_to_fix_your_touchscreen_issues_if_you_are_on/
Click to expand...
Click to collapse
Thanks for this, I'm not going to root yet though because I think I'm finally at the stage where I can start the RMA process, I have a new video of the touch screen being unable to maintain a touch and drag gesture, and then another video doing the same action but just after restarting my phone - it works fine after the restart.
During this support session, I was flashed onto Oxygen OS and I really miss CO12 now, so many features that I grew accustomed to are not present in Oxygen. Oxygen does seem quite solid, but I've gotten way too used to all the features of Cyanogen.
Oh well, ill live with it until I get another reply from the support team.
I write with the assistance for 10 posts at today and I declare them to STOP sending me those bug non fixing ROMS/ZIPS...
I will replace by myself the screen (they don't change it in warranty because I've on the frame some dents... )
It's a clear HW issue, on any software, if the display degrade to a "fail stage" you wan't come back never to a total solve situation.
I loved my Oneplus, but they buy some batches of too cheap display, and after some month, I see clearly the results.
donk165 said:
Thanks for this, I'm not going to root yet though because I think I'm finally at the stage where I can start the RMA process, I have a new video of the touch screen being unable to maintain a touch and drag gesture, and then another video doing the same action but just after restarting my phone - it works fine after the restart.
During this support session, I was flashed onto Oxygen OS and I really miss CO12 now, so many features that I grew accustomed to are not present in Oxygen. Oxygen does seem quite solid, but I've gotten way too used to all the features of Cyanogen.
Oh well, ill live with it until I get another reply from the support team.
Click to expand...
Click to collapse
I wish you all the luck mate..
vickykolari said:
I wish you all the luck mate..
Click to expand...
Click to collapse
Thanks man,
It went well, I have been issued an RMA and will be sending it back soon. Just waiting on the postage label.
Ive just received my new OnePlus One today, very chuffed as it hasn't cost me anything. RMA and Support with OnePlus may be a bit slow but at least they do the right things!
To anyone facing screen issues, create a support ticket and persist with it, it should pay off!
Flash the latest CM 12 nightlies and you're good to go
Sent from my A0001 using Tapatalk
anugrah n3xu5 said:
Flash the latest CM 12 nightlies and you're good to go
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Your a bit late here man, that phone has been sent back and I'm on my 2nd OPO now, using the latest official CO12 build with these touchscreen fixes. No touchscreen problems on this phone.
donk165 said:
Your a bit late here man, that phone has been sent back and I'm on my 2nd OPO now, using the latest official CO12 build with these touchscreen fixes. No touchscreen problems on this phone.
Click to expand...
Click to collapse
Congrats! Enjoy the beast
Sent from my A0001 using Tapatalk

Warning Camera Failed...

*Sigh* - less than 24 hours and it appears to be broken. Phone popped up with an update this afternoon (UK unbranded handset) and all installed fine. Now, camera won't start and just gives a "Warning camera failed" error... I've tried all guides online (clear cache partition, clear camera app data, remove SD card etc but no luck) did a full factory reset and camera worked for less than 30 mins and failed again. I really hope I can have it swapped for a new one, I'll be so annoyed to accept a repair on something so new. I'll contact the retailer tomorrow, but in the meantime back to my HTC One M8....
Anyone else had the same issue?
Nope. But my wife did get this message in a few apps that haven't been updated for marshmallow's new permissions. Is that what your seeing or are you talking about when just trying to open the camera from the shortcut
I bought mine yesterday and camera failed today. Took it back and got it replaced. In Australia.
Yes, I have this issue with a new S7 only 3 days old. It worked for a little while, but doesn't work anymore. I have tried all the techniques above too. Hey @seedubya, I am in Sydney and on Telstra. How did you get it replaced? Did the replacement work OK?
It's a common fault, Samsung are aware of it and are replacing the units no-questions-asked.
BTW: I have tried the info at http://recomhub.com/blog/galaxy-s7-and-galaxy-s7-edge-how-to-fix-camera-failed-problem/ - but it didn't help. I have been online with Telstra for an hour and a half trying to fix this.
---------- Post added at 11:38 AM ---------- Previous post was at 11:37 AM ----------
knightnz said:
It's a common fault, Samsung are aware of it and are replacing the units no-questions-asked.
Click to expand...
Click to collapse
Ah - tks for that. Will go and get it replaced then.
Go to settings - backup and reset - reset settings
try that to fix the camera failing.
*Note*
This will reset all of your phones settings, wifi pass words and so on. This is NOT a factory reset, Just a settings reset.
Someone mentioned a work around on another thread. Go to Settings > Display and disable Smart Stay, reboot your phone and try the camera again. This worked for me and the problem hasn't come back, although I hope Samsung fix the issue as I use the Smart Stay feature!
fix
https://www.youtube.com/watch?v=H04T4cNHzU8
Try this
https://youtu.be/3OqW4Jahvu4
maddave said:
Yes, I have this issue with a new S7 only 3 days old. It worked for a little while, but doesn't work anymore. I have tried all the techniques above too. Hey @seedubya, I am in Sydney and on Telstra. How did you get it replaced? Did the replacement work OK?
Click to expand...
Click to collapse
Telstra are obligated to replace it. Dont let them tell you otherwise. I got mine from harvey norman.
mandroid717 said:
fix
Click to expand...
Click to collapse
These are the same steps posted everywhere else but with video.
Also containing the end-all-be-all tech support statement "this should work"
So when it doesn't work, what do we do?

No sim error and no wifi

Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help
i have the same problem...ziocan...
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.
It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...
I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.
Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...
I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.
Any news here?
Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!
I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.
Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
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It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.
Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.

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