Hey, i own the Htc A9 for about half a year and everything was perfect, till one day my fingerprint scanner stopped working, out of nothing. I did a Factory reset, still didn't seem to fix it. The service told me that i have to give my phone for about 2 weeks, which seems to be a long period of time with no phone. I was looking on the internet and people mentioned that a hardware problem could be the fault to similar problems
Please i have no idea how to fix it.
** Two days ago received Nougat 7.0 still didn't fix the problem.
Thanks in advance.
I have the same problem. My A9 is with android 7 since February, but stop working 3 weeks ago. I send my phone twice for repair, but they only preinstall same software. So my fingerprint scanner work only 1 day and in the next day the whole menu fingerprint scanner dissapear from my phone! Please help I try to reset many times it didn't work at all.
you tried to clean it?
amirinda said:
you tried to clean it?
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Yes I do clean my mobile every week with alcohol it's not a dirt problem.
Related
i need to know if this a hardware issue or software. every 2 days or so my camera wont start . i close everything running and it just freezes up on me. i have nothing crazy installed jsut root, tibu, chase, android game, flashlight. thats it ! i will click the camera icon ill see the screen shake for a second and just go back to home screenl. also sometimes i click the multi task button and clear everything out when i press home it has to load all my widgets again.. this phone is werid...
i bought it online at radioshak for 50 bucks do you guys think i can get a new one in store or do they deal with online only
I had this happen to me twice in a week of use. I'm wondering if another app is not releasing the camera from it's use. I haven't been killing the camera app after use, so maybe it has an issue being open for long.
Other apps that use the camera I may have had open are Instagram, Facebook, Gallery.
zaisaroni said:
I had this happen to me twice in a week of use. I'm wondering if another app is not releasing the camera from it's use. I haven't been killing the camera app after use, so maybe it has an issue being open for long.
Other apps that use the camera I may have had open are Instagram, Facebook, Gallery.
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same. its either gallery or instagram, hmmm
i had this issue since i bought the phone. never figured it out. a couple of days ago, the camera just stopped working altogether. it won't start most of the time. when it does start, the image is dark and very distorted. i tried to upgrade from 1.73 to 1.85 and didnt solve the issue. i did a factory reset and it didn't solve the issue. so earlier today, i ended up just exchanging it with a new phone.
Happening to me as we speak!
Made a quick, nasally sounding video.
http://www.youtube.com/watch?v=X4hDD-hMiF0
- Instagram is still able to use the camera.
- If I close them all in multitasking, it doesn't fix it.
- Force stopping Instagram and/or the Camera app doesn't solve it, I have to reboot the phone.
EDIT:
Fast boot is off on my device.
unsp0ken said:
i had this issue since i bought the phone. never figured it out. a couple of days ago, the camera just stopped working altogether. it won't start most of the time. when it does start, the image is dark and very distorted. i tried to upgrade from 1.73 to 1.85 and didnt solve the issue. i did a factory reset and it didn't solve the issue. so earlier today, i ended up just exchanging it with a new phone.
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damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Happens to mine too, about 4 times already. Have to restart the phone to get it to work again. Had the phone for about a month. If the update fixes this and other problems this phone will be perfect.
Crizthakidd said:
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
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Try a factory reset. If this doesn't solve the issue, I'd take it back. I've never had any such issues on 1.73, 1.82 or 1.85. I'm inclined to think its either a software issue (like an installed app interfering, as one reply suggested) that a factory reset may clear up, or its a hardware issue.
Crizthakidd said:
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
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well, i won't say that your problem was the same as mine but i think mine was definitely a hardware problem. i experienced the problem on 1.73 and 1.85, rooted and unrooted, locked and unlocked, and even after a factory reset. luckily the camera just complete crapped out before my 30-day was up so it was easy to justify the exchange at the at&t store.
zaisaroni said:
Made a quick, nasally sounding video....
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Video exactly depicts what happens to me. I will try to open the camera app and it just flashes and kicks me out. I've tried all sorts of things to alleviate the problem but the only solution I've found is restarting the phone. Pretty annoying....
The display HOX at the AT&T store had the same issue. I'm assuming this is software related but who knows
this happened the first week I had the phone. When I updated it to 1.82 the issue went away so I'm assuming it was software
Sent from my HTC One X using XDA
Did you ever find a solution to this?
redpoint73 said:
Try a factory reset. If this doesn't solve the issue, I'd take it back. I've never had any such issues on 1.73, 1.82 or 1.85. I'm inclined to think its either a software issue (like an installed app interfering, as one reply suggested) that a factory reset may clear up, or its a hardware issue.
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Well if it was a software issue, factory reset is worth a try. However if its something that needs to be fixed in a future update (a bug) then going back to factory shouldn't help. And thats why the OP had another thread about how to update.
Crizthakidd, have you tried other camera apps from google play? I know you said you were going to. How did that go, if you did? Obviously if there's a software issue, even if factory reset doesn't fix it, xda can. That is, root, unlock, install a newer custom rom.
I had this problem on 1.72, and other apps were still ok using the camera. I made a quick video of it happening.
https://www.youtube.com/watch?v=X4hDD-hMiF0&feature=youtube_gdata_player
***Ever since the 1.85 OTA it hasn't been happening so I would suggest HTC fixed it. ***
However I am rooted and doing mods so I am restarting more often to check my work.
Sent from my HTC One X using XDA
Hi guys, I got my G920i from an ebay seller that everyone here has been talking about. The phone was in great condition and everything was fine with the phone for the first 24 hours. Ever since then , my phone has been constantly rebooting after a few hours on it's own. I have not installed any apps that I normally don't have on my other android device , the oneplus one. The G920I is not rooted or anything. The only app I can think of , that is different this time from the OPO , is the samsung push service update. I checked around and could not see anyone else who had recvd the Push service update and was facing the same issue.
Please help!
same
I have the same issue. I also bought the international version off of eBay. I didn't notice anything for about two days, but have now had the phone restart on me three times. All three times I was not actively using the phone and the screen was off.
One thing that I tried was to reinstall the Samsung push service update. That worked for 3 days as I didn't see any more reboots. And just 15 mins ago it happened again while the phone was in my pocket. Hope this gets fixed soon.
It has happened to me twice. I just disabled the auto update feature for my apps to see if that actually works. Will let you know if it worked after a couple of days.
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
aford89 said:
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
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Which app did you update?
ecksreturns said:
Which app did you update?
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the samsung push service or whatever it was called that was supposed to fix the battery everyone claimed
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
Stolper said:
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
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Im only around open networks at work and it does the soft reboots around my house which is secured
My random reboots started shortly after the Samsung Push Services app was updated. I force stopped it, disabled it and uninstalled the update and I haven't had a reboot in a while.
My phone was rebooting several times every day before that.
Edit: The random reboots are back. This is very frustrating.
reflash the firmware fix the problem for me. No reboot since 24 hours. 5 to 6 reboots per day before. Hope it will continue.
I also have the same issue. It has happened 2 times for me, today and yesterday. I had the phone in my hand and suddenly I see the Samsung logo. Within 5 minutes it reboots 2-3 times. This sucks =(
I have the same problem, it only happens to me when I open Play Store or when I update something.
Edit: I have the F model.
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
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I bought my 920i from Breed on Ebay. Everything has been great for the most part, but I do experience a random reboot at least once every few days. It just happened to me while sitting on my desk.
I am rooted, but I don't have any crazy customizations and I applied stock recovery after root. Only one app is frozen and it's that Samsung Security Agent process that was draining my battery. I also have it connected to a Gear S, but I'm pretty sure that's not the issue.
I wiped it twice yesterday and then set it up. It's definitely not a ROM/cache issue. I'll be interested to see if anyone figures out what this is. It could just be a bug that we'll have to deal with until the next update. Fortunately, the phone restarts super fast.
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
AirSupply said:
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
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AT&T here, also.
I'm using the G920F with an european carrier, so I think that is a global problem.
It happened to me twice today. That's a first. The only thing that's different is that I have a Gear S connected full time.
Didn't Android 5.01 cause the phone to reboot after some time due to running out of available memory?
AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
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Same here, I have had the phone for a week and zero issues.
Sent from my SM-G920I using Tapatalk
Hello everyone,
So I was an happy user of A9 for like 2 weeks until today. I was using fingerprint since the beginning with stock 6.0.1. Today, my sensor started to go mad, asking me to put PIN every time I wanted to unlock the phone. I already read that's some kind of trouble that came with 6.0.1 but the worst thing is that now I can't even get access to Fingerprint sensor settings :S All my saved prints have been deleted and whenever I go to Settings and try to go further (into Fingerprint Settings) - simply nothing happens... I can tap endlessly
I tried to use the "1st start configuration app" without success.. Already restored all settings but it also didn't help. I'll propably return the phone on waranty but I wanted to ask you guys first, in case there is any solution to bring Fingerprint back to work.
Thanks for any suggestions.
mgnfcnt said:
Hello everyone,
So I was an happy user of A9 for like 2 weeks until today. I was using fingerprint since the beginning with stock 6.0.1. Today, my sensor started to go mad, asking me to put PIN every time I wanted to unlock the phone. I already read that's some kind of trouble that came with 6.0.1 but the worst thing is that now I can't even get access to Fingerprint sensor settings :S All my saved prints have been deleted and whenever I go to Settings and try to go further (into Fingerprint Settings) - simply nothing happens... I can tap endlessly
I tried to use the "1st start configuration app" without success.. Already restored all settings but it also didn't help. I'll propably return the phone on waranty but I wanted to ask you guys first, in case there is any solution to bring Fingerprint back to work.
Thanks for any suggestions.
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Claim for warranty as its a new piece..
Phelin said:
Claim for warranty as its a new piece..
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I already did that. Now, I have to wait around one week and I'll see if they only re-installed OS. I'll post an update soon.
mgnfcnt said:
I already did that. Now, I have to wait around one week and I'll see if they only re-installed OS. I'll post an update soon.
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Good thing you claimed for warranty.
I had a problem with my battery after upgrading to 6.0.1, finally got a replacement piece as it wasn't even 10 days at that point of time.
I've received my phone back from the warranty. As I read from the warranty card, they replaced whole fingerprint and reinstalled OS. For now it works perfectly :good:
My HTC One a9 bought from ksa didn't support Indian language.
double letters can't show smoothly
I tried in Malayalam
How to fix it
[email protected]
Hi everybody.
I noticed a problem on my S8+, with the Home Button Force Touch feature not working when the phone is hot, or even randomly.
Does anyone have a problem like that ?
I think this happens since the last update, but I can't be sure because I had the update 3 days after I got the phone.
Thanks.
I had the same issue about a month ago. I asked about it in every forums but no one answered.
Problem happened when I was playing game. I was trying to get to the home screen by hard pressing home button but my phone didn't respond. I tried to fix it in every way. I contacted Samsung via mySamsung app but the advice they gave me didn't work at all. Fortunately after a day, it started working again and the problem has never happened since then.
I recommend you to clear cache partition in recovery mode and then wait for a day.
Sent from my SM-G955F using Tapatalk
Thanks I'm gonna try your advice. But I didn't install TWRP yet and didn't root either, so I'm not sure I'm gonna be able to do it.
Ok so I wiped the cache partition (with the stock recovery), let's see if it worked.
tufftatino said:
Hi everybody.
I noticed a problem on my S8+, with the Home Button Force Touch feature not working when the phone is hot, or even randomly.
Does anyone have a problem like that ?
I think this happens since the last update, but I can't be sure because I had the update 3 days after I got the phone.
Thanks.
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You have Exynos or SD
danieldp1990 said:
You have Exynos or SD
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Exynos and no carrier branding
It happened again today....
This is really annoying.
I think the heat disable the feature.
Nobody has the same problem ?
Hi everyone... couple of days ago I went to a road trip. Saturday morning my navigation worked flawlessly. But, Sunday evening I couldn't get a GPS fix. I tried both Google Maps and HERE WeGo (online and offline). I thought it was due to my location (which shouldn't be the case).
Monday morning I installed GPS Status application and tried to troubleshoot the issue. First I reset the A-GPS state and hoped it would solve the problem... unfortunately, it didn't. Next, I deleted Play Services cache and data. Also, didn't help. As a final step I reset the phone to factory settings (excluding deleting personal data)... as you might guess, didn't help either.
GPS Status app sometimes gets a fix in 10-15 seconds and shows the data received from the satellites. Most of the time it doesn't get a fix - TTF goes over 300 seconds or 5 minutes and then I stop the test.
Does anyone have similar issues? I guess it might be issue with the firmware update I received a few weeks ago because this is the first time I've used navigation since the update. It could also be a problem with the GPS chip itself. Any help is appreciated.
I never experienced this problem though I seldomly use GPS, it locks in pretty well.
itisiryan said:
I never experienced this problem though I seldomly use GPS, it locks in pretty well.
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I also rarely use navigation, but when I do, it's crucial that it works... I've never had issues with Honor 8 and GPS until couple of days ago (at least that's the first time I've noticed it). I'll wait for firmware update before sending it in for repairs.
Z0K4 said:
I also rarely use navigation, but when I do, it's crucial that it works... I've never had issues with Honor 8 and GPS until couple of days ago (at least that's the first time I've noticed it). I'll wait for firmware update before sending it in for repairs.
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How old is yours? Still under warranty?
itisiryan said:
How old is yours? Still under warranty?
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6 months old, and yes, it's still under warranty.
Z0K4 said:
6 months old, and yes, it's still under warranty.
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Oh so maybe you can use the warranty.