i need to know if this a hardware issue or software. every 2 days or so my camera wont start . i close everything running and it just freezes up on me. i have nothing crazy installed jsut root, tibu, chase, android game, flashlight. thats it ! i will click the camera icon ill see the screen shake for a second and just go back to home screenl. also sometimes i click the multi task button and clear everything out when i press home it has to load all my widgets again.. this phone is werid...
i bought it online at radioshak for 50 bucks do you guys think i can get a new one in store or do they deal with online only
I had this happen to me twice in a week of use. I'm wondering if another app is not releasing the camera from it's use. I haven't been killing the camera app after use, so maybe it has an issue being open for long.
Other apps that use the camera I may have had open are Instagram, Facebook, Gallery.
zaisaroni said:
I had this happen to me twice in a week of use. I'm wondering if another app is not releasing the camera from it's use. I haven't been killing the camera app after use, so maybe it has an issue being open for long.
Other apps that use the camera I may have had open are Instagram, Facebook, Gallery.
Click to expand...
Click to collapse
same. its either gallery or instagram, hmmm
i had this issue since i bought the phone. never figured it out. a couple of days ago, the camera just stopped working altogether. it won't start most of the time. when it does start, the image is dark and very distorted. i tried to upgrade from 1.73 to 1.85 and didnt solve the issue. i did a factory reset and it didn't solve the issue. so earlier today, i ended up just exchanging it with a new phone.
Happening to me as we speak!
Made a quick, nasally sounding video.
http://www.youtube.com/watch?v=X4hDD-hMiF0
- Instagram is still able to use the camera.
- If I close them all in multitasking, it doesn't fix it.
- Force stopping Instagram and/or the Camera app doesn't solve it, I have to reboot the phone.
EDIT:
Fast boot is off on my device.
unsp0ken said:
i had this issue since i bought the phone. never figured it out. a couple of days ago, the camera just stopped working altogether. it won't start most of the time. when it does start, the image is dark and very distorted. i tried to upgrade from 1.73 to 1.85 and didnt solve the issue. i did a factory reset and it didn't solve the issue. so earlier today, i ended up just exchanging it with a new phone.
Click to expand...
Click to collapse
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Happens to mine too, about 4 times already. Have to restart the phone to get it to work again. Had the phone for about a month. If the update fixes this and other problems this phone will be perfect.
Crizthakidd said:
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Click to expand...
Click to collapse
Try a factory reset. If this doesn't solve the issue, I'd take it back. I've never had any such issues on 1.73, 1.82 or 1.85. I'm inclined to think its either a software issue (like an installed app interfering, as one reply suggested) that a factory reset may clear up, or its a hardware issue.
Crizthakidd said:
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Click to expand...
Click to collapse
well, i won't say that your problem was the same as mine but i think mine was definitely a hardware problem. i experienced the problem on 1.73 and 1.85, rooted and unrooted, locked and unlocked, and even after a factory reset. luckily the camera just complete crapped out before my 30-day was up so it was easy to justify the exchange at the at&t store.
zaisaroni said:
Made a quick, nasally sounding video....
Click to expand...
Click to collapse
Video exactly depicts what happens to me. I will try to open the camera app and it just flashes and kicks me out. I've tried all sorts of things to alleviate the problem but the only solution I've found is restarting the phone. Pretty annoying....
The display HOX at the AT&T store had the same issue. I'm assuming this is software related but who knows
this happened the first week I had the phone. When I updated it to 1.82 the issue went away so I'm assuming it was software
Sent from my HTC One X using XDA
Did you ever find a solution to this?
redpoint73 said:
Try a factory reset. If this doesn't solve the issue, I'd take it back. I've never had any such issues on 1.73, 1.82 or 1.85. I'm inclined to think its either a software issue (like an installed app interfering, as one reply suggested) that a factory reset may clear up, or its a hardware issue.
Click to expand...
Click to collapse
Well if it was a software issue, factory reset is worth a try. However if its something that needs to be fixed in a future update (a bug) then going back to factory shouldn't help. And thats why the OP had another thread about how to update.
Crizthakidd, have you tried other camera apps from google play? I know you said you were going to. How did that go, if you did? Obviously if there's a software issue, even if factory reset doesn't fix it, xda can. That is, root, unlock, install a newer custom rom.
I had this problem on 1.72, and other apps were still ok using the camera. I made a quick video of it happening.
https://www.youtube.com/watch?v=X4hDD-hMiF0&feature=youtube_gdata_player
***Ever since the 1.85 OTA it hasn't been happening so I would suggest HTC fixed it. ***
However I am rooted and doing mods so I am restarting more often to check my work.
Sent from my HTC One X using XDA
Related
Hey, I just got my One X in the mail today. Everything works just fine, except the stock camera application crashes every time on startup - it'll flash the outline of the interface then close. Other camera-linked applications work like instagram, goggles, QR, etc. It's only the stock application. I've tried everything short of a factory reset (and I don't know how to do a factory reset). This is quite infuriating so any help would be appreciated, thanks!
I have the same issue with ONE S
This is happening with my One S as well!
sweetsimplistic said:
This is happening with my One S as well!
Click to expand...
Click to collapse
Try a factory reset. If that doesn't work, run an RUU. If that doesn't work (it should), then exchange it.
Factory reset is under Settings -> Storage. It's the last option on the menu.
Believe it or not,I downloaded an app, "DV hot girls", and I guess it wasn't 1x or ICS friendly cause it gave me that same exact symptom.
I uninstalled the app and all was well in Oz.
A few weeks later I reinstalled the app to rule out the possibility of it having been a fluke fix, and low and behold the app immediately recreated the same camera crash.
moral of the story: try rolling back some apps.
Rooted at&t 1x
nespid said:
Believe it or not,I downloaded an app, "DV hot girls", and I guess it wasn't 1x or ICS friendly cause it gave me that same exact symptom.
I uninstalled the app and all was well in Oz.
A few weeks later I reinstalled the app to rule out the possibility of it having been a fluke fix, and low and behold the app immediately recreated the same camera crash.
moral of the story: try rolling back some apps.
Rooted at&t 1x
Click to expand...
Click to collapse
Moral of the story: don't download stupid apps called "DV Hot Girls"
Sent from my HTC One X using xda premium
Great app.
I wish it played nice with my 1x.
Rooted at&t 1x
nespid said:
Believe it or not,I downloaded an app, "DV hot girls", and I guess it wasn't 1x or ICS friendly cause it gave me that same exact symptom.
I uninstalled the app and all was well in Oz.
A few weeks later I reinstalled the app to rule out the possibility of it having been a fluke fix, and low and behold the app immediately recreated the same camera crash.
moral of the story: try rolling back some apps.
Rooted at&t 1x
Click to expand...
Click to collapse
I'm having the same issue. With tat one x, camera crash... Video crash ithink I install some apps. I'm going to check... I need to update software too, but my one x X is att now unlocked.. Ok is that a problem cause to update there's a message att updater
I just bought a brand new HTC ONE X (Rogers) and it is on the Rogers network. The software is on 1.73 and my Camera app is acting up so I was hoping to update to whatever is the latest. It is still on stock, but it isn't detecting any OTA updates, nor could I google any way to manually update.
EDIT: Found a video of someone with the same issue:
www[dot]youtube[dot]com/watch?v=X4hDD-hMiF0
Also, as a side question, has anyone had any luck playing hi10p files on this thing?
PharaohsVizier said:
I just bought a brand new HTC ONE X (Rogers) and it is on the Rogers network. The software is on 1.73 and my Camera app is acting up so I was hoping to update to whatever is the latest. It is still on stock, but it isn't detecting any OTA updates, nor could I google any way to manually update.
Also, as a side question, has anyone had any luck playing hi10p files on this thing?
Click to expand...
Click to collapse
It is weird that AT&T is not detecting any updates. The latest OTA is 1.85.
I do not know much about the camera app. Except if you rooted before updating you could then install any camera app you wanted, assuming it was made for your rom/hardware.
Edit: My bad, I see you are Rogers, not AT&T. In which case someone else should be able to help you more than I. If I had your phone, I'd root it and install a different camera app. But I guess I'd want to know why its acting up. And therefore possibly how you could fix it or avoid the problems. Have you considered it might be a hardware issue?
I was googling it and a few people had the issue and apparently updating it solves the problem. I don't THINK it's a hardware issue because the camera app works from time to time. Now it just automatically shuts off when I turn it on. Give it another couple hours and it might come back on.
PharaohsVizier said:
I was googling it and a few people had the issue and apparently updating it solves the problem. I don't THINK it's a hardware issue because the camera app works from time to time. Now it just automatically shuts off when I turn it on. Give it another couple hours and it might come back on.
Click to expand...
Click to collapse
I don't know what the latest version is for rogers but I think it would be more than save to assume that if it doesn't fine the OTA update, it hasn't come through. Meaning that for Rogers, 1.73 IS the latest. Meaning that unless you installed a custom rom, you won't be able to update to a possibly newer rom.
Thanks for the quick replies, that's kind of lame, but I guess I'll just use a different app than the stock.
PharaohsVizier said:
Thanks for the quick replies, that's kind of lame, but I guess I'll just use a different app than the stock.
Click to expand...
Click to collapse
If the camera app is acting up ans you don't want to.go through the hassles of rooting the phone, installing a different app is definitely the way to go.
This is exactly what happens to me
www[dot]youtube[dot]com/watch?v=X4hDD-hMiF0
Sorry can't seem to post links as a new member
Camera Zoom FX can see through the camera, but freezes when it tries to take a shot. Very odd...
Managed to get myself one from the CPW yesterday afternoon, and since then I think my new phone has crashed about 150 times. Every time I open any browser app, it crashes. If I use the loud speaker then which back to earpiece while on a call, it crashes. The list goes on.
Anyone else experiencing anything like this?
I got mine from CPW and now had a single thing crash! A few apps have lagged for a second or two but that's becuase they haven't been updated I'm assuming.
But as far as the OS is concerned I have not had these problems. Maybe something went wrong during your update? I'd try a reset.
Sent from my Nexus 5 using xda app-developers app
stennett said:
I got mine from CPW and now had a single thing crash! A few apps have lagged for a second or two but that's becuase they haven't been updated I'm assuming.
But as far as the OS is concerned I have not had these problems. Maybe something went wrong during your update? I'd try a reset.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply. Just tried a factory reset. I noticed that I didn't need to download the update this time. As soon as I tried a few of the apps it crashed.
Any other ideas?
JamesMcL13 said:
Thanks for the reply. Just tried a factory reset. I noticed that I didn't need to download the update this time. As soon as I tried a few of the apps it crashed.
Any other ideas?
Click to expand...
Click to collapse
i had the play store crash on me quite abit when browsing my app purchase history, also the main launcher a couple of times. i don't think it's *quite* ready for primetime just yet. the price of being an early adopter i suppose.
Yeah suppose it is. I'm having to take it back today. It's restarting every 2 mins. Gutted!
JamesMcL13 said:
Managed to get myself one from the CPW yesterday afternoon, and since then I think my new phone has crashed about 150 times. Every time I open any browser app, it crashes. If I use the loud speaker then which back to earpiece while on a call, it crashes. The list goes on.
Anyone else experiencing anything like this?
Click to expand...
Click to collapse
The camera app crashed multiple times even after a reboot.
Also, when I was trying to search contacts the google search crashed.
I'm also having seemingly random crashes. At least a few times a day. No pattern. Could be from pressing the power button. Watching a video on YouTube. Just typing into this box. Anything. I already tried doing a factory reset. No luck.
Maybe a bad flash? Reflash factory image if it still crashes, return it. I've been using mine since Monday, the only thing that crashed was Firefox Beta but that's fixed now with the new update.
Had my nexus 5 for about 3 days now.
It randomly restarts through out the day,
I'll be watching youtube videos with the youtube app I'll just watch the volume bar just go to 0 when I'm not even touching the volume buttons, I'll turn it back up only for it to auto turn back down.
Today I'm having issues with the camera, very time load the camera and try to take a picture, it will just freeze and the phone will reboot.
I've also had issues with the WiFi connecting to my network, like I have to trick it into connecting.
I want to love this phone but all of this random crap is pissing me off.
bobafuzz said:
Maybe a bad flash? Reflash factory image if it still crashes, return it. I've been using mine since Monday, the only thing that crashed was Firefox Beta but that's fixed now with the new update.
Click to expand...
Click to collapse
I'll give this a shot and report back!
How to understand crashed? Rebooted or just your apps crashed on it?
If only apps, it might be 'cause they are not compatible with Android KitKat yet.
Simonna said:
How to understand crashed? Rebooted or just your apps crashed on it?
If only apps, it might be 'cause they are not compatible with Android KitKat yet.
Click to expand...
Click to collapse
For me it freezes up for around 5-10 seconds then restarts. There is no usage Or app associated.
Tried reloading the stock image. No difference. RMA it is!
Nexus 5 problem list:
Oops...my earlier reported problems with crashing were resolved after simply restarting phone...
Wow...I haven't had a single crash on Android from 1.6 all the way to 4.4.2 now. Guess I'm just lucky. I did have a Moto X that kept rebooting though, but it turned out to be a bad RAM chip. Maybe thats the problem here?
My wifes Moto G occaisionally crashes and reboots. It hasnt happened very often but I would like to know if it is happening to anyone else and if they know the cause? Maybe it's a bug that will be sorted with a future software upgrade?
The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.
vrsk said:
The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.
Click to expand...
Click to collapse
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.
ahardie said:
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.
Click to expand...
Click to collapse
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
I'll report with the results later.
vrsk said:
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
Click to expand...
Click to collapse
That must be really annoying. Luckily ours isn't that bad.
vrsk said:
I'll report with the results later.
Click to expand...
Click to collapse
Cheers.
Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....
llyenn said:
Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....
Click to expand...
Click to collapse
So far I've had a single instant reboot in the camera app. Hope it doesn't get worse.
The phone is still rebooting sometimes. Is there any way I can check why it is happening like something that will create an error log? Or does anyone have any tips for stopping it happening? It is a very minor nuisance at the moment but I'm afraid it might get worse. Especially if it is a problem with the hardware rather than the software.
I have a UK moto g and it hasn't rebooted on me yet the past week I have had it
Sent from my XT1032 using xda app-developers app
I've got the International 8 GB version from Koodo and it hasn't rebooted since I started using it full time on Dec 28. It remains powered up 24/7.
Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.
I have same trouble. My device is crashing and rebooting sometimes at day. Is there any solution??
Moto g purchased in mexico, telcel.
Guys, return it to your phone dealer if you can. Waiting for a fix(that may or may not come) will just increase your pain. If the service center spots the restart, they should definitely repair/replace your phone.
gee2012 said:
Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.
Click to expand...
Click to collapse
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.
Kit kat seems to have fixed problem.
dankerk said:
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.
Click to expand...
Click to collapse
My wifes phone seemed to be getting worse. It rebooted four times the day before yesterday. It always seemed to be worst when we were travelling.
Yesterday morning the Kit Kat update became available. The phone hasn't rebooted since. Hope I'm not speaking too soon but fingers crossed it seems to be fixed.
We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?
creambyemute said:
We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?
Click to expand...
Click to collapse
If the Kit kat upgrade has cured the problem on my wifes phone then it must have been software related. Possibly an app I had downloaded was causing it. It's worth pointing out as well that most people didn't seem to have this issue.
BTW I spoke to Motorola chat a few days ago using the help app. on the phone. They told me it was probably an app I had downloaded causing it and a factory reset would sort it. Installing the upgrade seems to have done the same thing though.
Happy to hear it's not something hardware related.
I even had reboots with my nexus 5, 4 on random basis (not often). Must be some sort of app I've had installed on all my devices
I received mine in december (from Amazon [Retail.FR]) and experienced some crashes (almost every day).
I installed KitKat on it and did two factor resets to be sure it was not software related issues. Since then, a week ago, I experienced a crash every day and half (screenshot). Crash happened without any reason or specific context.
My serial number is: TA8900B6##
I decided to return my Moto G to Amazon and buy a new one.
I'm experiencing the same and I decided to try to run a constant logcat in the background to see what's going on. Also is there any way to have a constant recording with dmesg? I'm no linux commands expert.
For logcat (in terminal emulator) I used logcat > sdcard/logcat.txt which is growing in size as far as I can see. Hopefully this brings some news.
Good luck everyone.
Cheers
So since about 2 days ago the phone just start freezing. Sometimes it just restarted randomly, but mainly freezing at least every 5 minutes. The power button alone wouldn't turn it off no matter how long I held it. Always have to use Pwr+Vol Down to reboot.
I put up with it because I've been busy, but finally tried wiping cache - no profit. Tried safe mode - no profit. Factory reset- negative profit. After the reset it just seems to restart a bit more often but in general it freezes less, making the timing seem even more random.
This happened when I first got it (used). It was restarting due to the fresh 7.0 update. So a factory reset fixed it and it was smooth sailing for like 3 months or something. I know there was a minor system update a few days ago but those dont usually call for a factory reset. I tried it anyway and it just didnt work. I had actually even tried uninstalling all the app updates from the night before it started happening. but safe mode couldn't even fix the problem so I guess that was moot.
Software version: G920VVRS4DQE1
Stock everything - I dont hack my daily drivers at all
Android 7.0
Mainly I'd like to know if Im alone. A fix would be great but I'm hoping it's not specific to my device. If it's a hardware issue I'm gonna give it a swift toss down the stairs and maybe deliver a nasty curb stomp to it right afterward.
Any advice?
I'm running into the same exact issue. Same build, and am running out of ideas.
Lathorus said:
I'm running into the same exact issue. Same build, and am running out of ideas.
Click to expand...
Click to collapse
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
sawyerbenjamin said:
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
Click to expand...
Click to collapse
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Click to expand...
Click to collapse
Same for Verizon. I guess I'll just hold out, using a backup phone, until a new update hopefully fixes it.
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Click to expand...
Click to collapse
Gonna go ahead and revive this. It seems to work fine when the sim card is out. I recommend you see if it's the same with you. I've charged it up before work multiple times before work days and come home from to see that it never restarted. I was able to test this using the fingerprint feature; it isn't asking me to use pattern like it does after boot.
No one else is chiming in but, since we're both on Verizon, I'm having a feeling that it's directly related to the SIM/carrier.