Hi,
I got my phone yesterday set it all up and it refuses to connect to PC. When I connect to PC it charges the phone but cannot transfer files. I don't get the popup asking me to charge MTP Mode etc.
I don't even get the option for usb debugging enabled. I've tried 4 different cables all still the same. It won't even let me select MTP, PTP etc in developer options. It just goes back to charging.
is there something I can try before I do a factory reset.
In using windows 10. I've also tried different USB ports but same result.
Thanks
kamalaggi said:
Hi,
I got my phone yesterday set it all upand it refuses to connect to PC. When I connect to PC it charges the phone but cannot transfer files. I don't get the popup asking me to charge MTP Mode etc.
I don't even get the option for usb debugging enabled. I've tried 4 different cables all still the same. It won't even let me select MTP, PTP etc in developer options. It just goes back to charging.
is there something I can try before I do a factory reset.
In using windows 10. I've also tried different USB ports but same result.
Thanks
Click to expand...
Click to collapse
Try installing this driver:
https://developer.sonymobile.com/downloads/drivers/xperia-xz-premium-driver/
If it does not work try Sony Mobile Companion:
http://support.sonymobile.com/global-en/xperia-companion/
kot5nik said:
Try installing this driver:
https://developer.sonymobile.com/downloads/drivers/xperia-xz-premium-driver/
If it does not work try Sony Mobile Companion:
http://support.sonymobile.com/global-en/xperia-companion/
Click to expand...
Click to collapse
Hi,
I've tried both options still no luck.
kamalaggi said:
Hi,
I've tried both options still no luck.
Click to expand...
Click to collapse
Did you unlock (I mean entered the pincode/password/etc) the phone before connecting it? Sony phones refuse to connect when locked.
Also, does the companion ask you to put your phone in MTP mode? Normally it should display a notification with an option to use MTP (File Transfer) if you click on it.
On my side everything works as it should.
As already said, did you unlock your phone while connecting?
siedenburg said:
On my side everything works as it should.
As already said, did you unlock your phone while connecting?
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Click to collapse
Yes I did that. Also just did a factory reset. That hasn't helped either.
can you connect other devices to that usb port?
it could be, that your port doesn't work right.
siedenburg said:
can you connect other devices to that usb port?
it could be, that your port doesn't work right.
Click to expand...
Click to collapse
My Z5 Premium connects and works fine. I have 10 usb ports on my pc and I have tried them all.
Does your PC have a USB 3.0 port? Maybe that's a problem, because the phone has USB 3.1 and all the previous Sony phones had USB 2.0. But USB should be backwards compatible, so this might not be the problem.
kot5nik said:
Does your PC have a USB 3.0 port? Maybe that's a problem, because the phone has USB 3.1 and all the previous Sony phones had USB 2.0. But USB should be backwards compatible, so this might not be the problem.
Click to expand...
Click to collapse
My PC has 4 USB 3.0 ports and 6 USB 2.0 ports. I also can't boot into flashboot mode.
kamalaggi said:
My PC has 4 USB 3.0 ports and 6 USB 2.0 ports. I also can't boot into flashboot mode.
Click to expand...
Click to collapse
So the phone acts like you just connected it to regular charger, not a PC.
If so, I can suggest you to connect it to a different PC or to your Z5 Premium via OTG cable to see if the PC is a problem.
When I connect Z5P to my Z3 like that it shows a notification with MTP mode selection. (Z3 doesn't see Z5P in any way, just charges it, but it is recognized not as a regular charger by Z5P, but as a PC.)
kot5nik said:
So the phone acts like you just connected it to regular charger, not a PC.
If so, I can suggest you to connect it to a different PC or to your Z5 Premium via OTG cable to see if the PC is a problem.
When I connect Z5P to my Z3 like that it shows a notification with MTP mode selection. (Z3 doesn't see Z5P in any way, just charges it, but it is recognized not as a regular charger by Z5P, but as a PC.)
Click to expand...
Click to collapse
Yeah the phone acts like a connected it to a regular charger. I will try troubleshoot again tomorrow as I have to go to work now.
Thanks for your help.
Ive fixed the problem. Looks like the charging port was dirty. I stuck a toothpick in to clean it and it seems to have worked. My device now fully charges in under 2 hours.
It also connects to the computer everytime properly.
Thanks for your help everyone.
i have the same trouble as you... xperia xz, connect to 3pc, with 3usb cables, on 2.0 or 3.0 USB ... it take only the charge, cant transfer any files...
Related
All of a sudden my laptop does not connect to my phone....I tried a numbe rof things...I reinstalled the drivers.....etc...
is there something I am missing?
WHen I connect....the battery charges.....but I do not get anything in the drop down notifications bar...I rebooted puter also...
this happened all of a sudden.....was able to connect before...
I did try other usb ports also
thanks in advance
What about a different cable?
what rom/kernel were you running when it happened? as asked before have you tried a different cable? is USB debugging mode checked under development settings? if it is uncheck it and try connecting then do vice versa... also can you try and connect to another pc if possible, that can help determine if the problem's with the phone or the pc
edit: also again if possible can you take the cable you were using and connect another smartphone or device to your pc, then to a second pc as well? this should rule out the cable if it works
I have tried reinstalling Zune, manually selecting drivers from Zune under Update Driver. But no affect.
Something else that I can try to solve this?
Check the USB port & cable first. Try to reboot PC (with power off) and connect handset to the different USB port.
sensboston said:
Check the USB port & cable first. Try to reboot PC (with power off) and connect handset to the different USB port.
Click to expand...
Click to collapse
Tried everything.
Have you tried to restart phone?
I had the same problem last night.
Fixed it by plugging in the USB cable to the actual motherboard. In other words, the back of the PC. Not a USB hub, or the front port USB on most computers, since those are not really connected to the motherboard (it is, but with wires/cables).
Worked perfect after that. I did re-install Zune and reboot my PC several times before I tried that.
Well the USB port is working fine, tested with other devices. Tried restarting the device as well as the PC, no affect.
It's kinda strange. Does your phone appears in the device manager? (you should see "Windows Phone USB Devices -> Windows Phone USB") Also, what the WPConnect.exe says?
P.S. Possibly your phone's USB connector is damaged; also, did you tried another USB cable?
It was detecting with a yellow "!" sign but then I added it manually.
What does these things mean or affect in the advanced settings of the device?
Port setting -> USB Switchng ->
QC Composite
MS Composite
Yellow "!" sign means your device isn't function properly, driver not started.
And I have no idea what are you asking about. Could you post a screenshot?
P.S. BTW, something wrong with your phone's USB connection: socket or cable. Did you tried another cable?
Hey, lamborg, did you resolve the issue? The good manners is (if you don't know that) at least inform people who's tried to help you.
lamborg said:
It was detecting with a yellow "!" sign but then I added it manually.
What does these things mean or affect in the advanced settings of the device?
Port setting -> USB Switchng ->
QC Composite
MS Composite
Click to expand...
Click to collapse
That does affect, go ms composite and just reset phone.
prboss said:
I had the same problem last night.
Fixed it by plugging in the USB cable to the actual motherboard. In other words, the back of the PC. Not a USB hub, or the front port USB on most computers, since those are not really connected to the motherboard (it is, but with wires/cables).
Worked perfect after that. I did re-install Zune and reboot my PC several times before I tried that.
Click to expand...
Click to collapse
This always works for me too. Usually my phone is detected/charges in the PC front ports, but in order for Zune to sync with the phone/Zune HD it must be plugged into directly into the USB ports on the motherboard. I have one of those early USB 3.0 PC chassis' and mobos...and which they usually have to be plugged into a 2.0 port too to sync.
Had the same problem a few days ago, had to uninstall the actual USB hub and reinstall it again on device manager. Actually, I uninstalled all USB ports, but luckily I still have one of those PS/2 mouse to reinstall those ports xD
Well the switching of mode of USB did worked.
sensboston said:
Hey, lamborg, did you resolve the issue? The good manners is (if you don't know that) at least inform people who's tried to help you.
Click to expand...
Click to collapse
Have some patience man.
lamborg said:
Have some patience man.
Click to expand...
Click to collapse
What?!! Are you nuts? You ungrateful clown are going directly to my ignore list! I hope it's only one you, not all members from India...
sensboston said:
What?!! Are you nuts? You ungrateful clown are going directly to my ignore list! I hope it's only one you, not all members from India...
Click to expand...
Click to collapse
Reason.... you got none for saying that.
Perhaps you ate less burgers and fries today and you are here to get mad.
No one gives an eff about your list. Make your list and hit it on your clown face.
Hello,
For a while now, my phone when connected to the PC at home, it says USB Device not recognised - however the phone says charging on the screen, so it indicates that it is working somehow (i guess) - most likely it isn't working - the same cable wire works perfectly fine when charging the phone via the wall plug.
Anyone having/had problems like this before? Everything on the PC is up to date. When i connect the phone to the PC at work, i can access the phone memory/pictures etc, the USB cable is not the one i use at home, tried the cable wire on 2 laptops and the phone is still not being recognised. So is the problem with the USB cable wire?
I'll have to check the USB cable wire that is at work (original OP) on my home PC and see if that makes any difference. I'm trying to access the phone via PC and take some screenshots (quite a lot) - Any pointers where i can start debugging?
Android 6.0.1
Cyanogen OS 13.1.2 (bacon)
Battery Status: Not charging (In the status settings)
Thanks
J
Think i've got it working now - well it works for my brothers phone - he had issues getting his phone recognised on the PC.
Following this YouTube video seems to have resolved the problem for him, pretty sure that issue will no longer apply to my phone.
can u give me the direct link ? thx
Azhar_Fahry said:
can u give me the direct link ? thx
Click to expand...
Click to collapse
The link to what? The YouTube video?
Also, looks like the USB cable wire is faulty, so i've ordered a new one and going to check that to see if it picks up the phone on my home PC.
j4v3d said:
The link to what? The YouTube video?
Also, looks like the USB cable wire is faulty, so i've ordered a new one and going to check that to see if it picks up the phone on my home PC.
Click to expand...
Click to collapse
yes , the direct. i thought its my cable , but when i try on other laptop , its working.
Also had some issues with Android and Windows 10 recently. There was always some kind of issue with the MTP driver, so it showed up with an exclamation mark in device manager. Have you tried reinstalling the MTP driver? You can do that by navigating to C:\Windows\INF, right-click wpdmtp.inf and click install.
That's what fixed it for me.
GXGOW said:
Also had some issues with Android and Windows 10 recently. There was always some kind of issue with the MTP driver, so it showed up with an exclamation mark in device manager. Have you tried reinstalling the MTP driver? You can do that by navigating to C:\Windows\INF, right-click wpdmtp.inf and click install.
That's what fixed it for me.
Click to expand...
Click to collapse
Yep, done that. Sorted now. Thank you.
Hey guys,
I have an issue that's been frustrating me. I can't connect my Vivo to my pc. I should be fine because I did everything. I uploaded the newest driver (I believe), I downloaded Vivo Assistant to
pc and I turned on USB debugging. When I put on the cable to the phone it does nothing other than charging.
Am I missing something? I'd appreciate any help!
Thanks1
Have you enable under developer setting-select usb configuration-media transfer protocol (MTP)??
By default it's only for charging,actually all the smartphone by default is charging selected and every user must change it to MTP and so pc can recognized it as hard drive.
Sent from my iPad using Tapatalk
paatha13 said:
Have you enable under developer setting-select usb configuration-media transfer protocol (MTP)??
By default it's only for charging,actually all the smartphone by default is charging selected and every user must change it to MTP and so pc can recognized it as hard drive.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Yeah, I did actually. My phone is the global version. Can that be the issue?
Alaaddinsarac said:
Yeah, I did actually. My phone is the global version. Can that be the issue?
Click to expand...
Click to collapse
Just to clarify situation.
Did you do what I've suggested and still your pc does not recognize your phone??
Did you tried different usb cable or different usb port on pc and still nothing??
This has nothing to do with global or any region parameter.
It's simple how every android device works.
Sent from my iPad using Tapatalk
See if when you connect to pc there's a message in notification center asking how you want to use USB connection. Select file transfer. You access this notification by sliding down from the top of the phone screen edge.
Also, unlock the phone before you connect to pc.
paatha13 said:
Just to clarify situation.
Did you do what I've suggested and still your pc does not recognize your phone??
Did you tried different usb cable or different usb port on pc and still nothing??
This has nothing to do with global or any region parameter.
It's simple how every android device works.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Yeah, I did what you suggested but sadly didn't work. I have used a different cable but haven't used a different pc. Maybe I should try that.
Saloei said:
See if when you connect to pc there's a message in notification center asking how you want to use USB connection. Select file transfer. You access this notification by sliding down from the top of the phone screen edge.
Also, unlock the phone before you connect to pc.
Click to expand...
Click to collapse
The problem is, I don't get a notification. I get nothing. It just starts charging.
Thanks for the help anyways!
Alaaddinsarac said:
The problem is, I don't get a notification. I get nothing. It just starts charging.
Thanks for the help anyways!
Click to expand...
Click to collapse
Remove MTP or your device from Device Manager and give it another go.
My s22 ultra suddenly does not work on dex. Theres no way to access the sd via a pc either.
I was using this exact setup and it worked fabulously.
As far as i know i went to bed one night and it didnt work the next time i went to use dex.
Reboot phone and pc? Is the phone recognised when connected? Try another cable, does it work on a different pc. Do other USB devices connect ok etc etc
i have rebooted both phone and pc. Same cable as when it did work infact the samsung original that came with the s22. My s9+ does not connect. Both phones DO charge via usb c.
I have infact reinstalled my pc and resest my phone to factory trying to fix this.
Still to no avail.
Does it connect to another pc? Usb pc hub might have failed
its a brand new laptop and it does power the phones. and it all did work fine. i can even power my usb c vape through the same port
there is not an alternative machine to test on
actually i just thaught of this, the last night i was using it i had the standard popup on my phone asking to allow dex to run. An ok responce and cancel or not now responce, i dont remember exactly.
Could this have done something if i hit cancel
also could there be something in the pc bios i may have not realized could effect this. Since i was on the same night trying to boot to a usb linux pendrive
When you connect your phone can you access its files on your pc? Is it recognised as drive
Ok so ive even reset the bios to system defaults and tried a regular usb to usb-c and still nothing
raul6 said:
When you connect your phone can you access its files on your pc? Is it recognised as drive
Click to expand...
Click to collapse
nope
Something is wrong with pc usb hub
raul6 said:
Something is wrong with pc usb hub
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Click to collapse
could it have anything to do with the phone usb connection settings. When you plug in a usb otg it normally would give an option for transfer or charge etc on the phones pull down menu and all its doing is saying fast charging
Try phone on another pc
Absolutely everything else works through usb mate.
What else can you access via USB. Drives, devices?
well i can access the standard usb port with an sd card reader. read write and even installed windows off it. So this usb to usb c should work fine.
If it were just the usb c hub blown this would not be the case.
paralaxicon said:
well i can access the standard usb port with an sd card reader. read write and even installed windows off it. So this usb to usb c should work fine.
If it were just the usb c hub blown this would not be the case.
Click to expand...
Click to collapse
im currently trying to see if i can run a lubuntu through usb bootable key and try to access the usb c ports from that.
I have been reading about my laptop and apparently it has a reputation of usb issues. lenovo x1 yoga gen 2 on win 10
Solved. During a bios update it appears the bios setting for thunderbolt usb-c was changed to disabled. As soon as i discovered this and rebooted it worked so if anyone is having issues with this they may want to check there bios settings.
4 days of struggling over. Dang its nice to beat a computer once in a while.
paralaxicon said:
Solved. During a bios update it appears the bios setting for thunderbolt usb-c was changed to disabled. As soon as i discovered this and rebooted it worked so if anyone is having issues with this they may want to check there bios settings.
4 days of struggling over. Dang its nice to beat a computer once in a while.
Click to expand...
Click to collapse
Do you have Link to Windows enabled on your phone? If so, turn it off and try running DeX.