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Fuze not being recognized by Computer

My Fuze all of a sudden, when I plug it into my computer via USB, doesn't launch the USB to PC connection manager, and my computer doesn't recognize my device. My Fuze still draws power and charges through the USB cable, but I cannot Active sync it or put it into Disk drive mode. I've tried it on three seperate computers with the same result. Is something wrong with my Fuze? I've tried flashing several different ROMs with the same result. I've tried it through my headphone adapter and my TV out cable with the same result. Please Help, this is very frustrating.

Please can someone help. This is incredibly frustrating. Even if I can warranty exchange the phone, I can't flash back to standard SPL, because I can't sync to my computer to flash it.

hollywould said:
My Fuze all of a sudden, when I plug it into my computer via USB, doesn't launch the USB to PC connection manager, and my computer doesn't recognize my device. My Fuze still draws power and charges through the USB cable, but I cannot Active sync it or put it into Disk drive mode. I've tried it on three seperate computers with the same result. Is something wrong with my Fuze? I've tried flashing several different ROMs with the same result. I've tried it through my headphone adapter and my TV out cable with the same result. Please Help, this is very frustrating.
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That is really strange. Have you tried looking at the setting in: Start - Settings - Connections tab - USB to PC?

Yeah, its all normal. I have it set to ActiveSync(Synce withOutlook)
I have Enable advanced Network checked(even unchecked it doesn't work)
and I have it to ask me about connection type when connected. The connection type never pops up when I plug in though.

Solved
The two USB cables I was using were broken or something, because now with a third USB cable I tried it works fine.

might be too simplistic, but i've made a similar mistake before...
are you checking the screen that appears on your fuze when you connect the usb cable? is the 'use as modem' option checked by accident?
EDIT: nevermind, didn't read your entire last post.

The weird part is that the USB cable that came with the Fuze no longer works. Maybe its the ROM I'm running?

Had the same problem. The fix for me was to open Active Sync on the phone and manually click sync. After that, all was good.

[Q] USB Mass Storage Won't Connect

I upgraded to Sky-ICS RC7.4 Speed yesterday and today. Obviously the USB mass storage was working earlier because I got the .zip file for the upgrade on the phone. Well, just a little while ago I tried to connect so I could pull those zip files off just to save some room and it won't connect.
I can charge the phone, the laptop(Windows 7) and the phone both make sound/vibrate when connected. BUT, with I go to "Connect storage to PC" it tells me to unplug the cable, which it hasn't before but I did it anyway. I unplug the cable press the connect button again it states to connect the cable, I do. Press the button to connect and I get the same result. I've tried enable USB debugging and try again and it states to disable, blah blah blah.
It's great that I can charge the phone via USB all day long but really sucky that I can't access any of my files via my laptop.
Anyone had this issue or know of any fixes that may alleviate this issue? I sure would appreciate your help.

FYI, USB drivers are installed on the laptop and reapplied after the the issue of not being able to connect USB mass storage...

update: I am able to see the two mounts in computer management on my Windows 7 machine but not able to access them through My Computer.
I was reading from other threads about a possible Windows issue, how I find it unlikely, but I did a system restore from an earlier date and that made no difference. It's still a matter of the phone connecting completely to the pc.
Also tried different ports and usb cables, no avail.
I could really use some input so that if need be I can access the files on the phone to either flash back to stock or at least modify the files I have on there now to let me be able to attach my mass storage. I'm liking the the rom it's just a few little things like this that are making me completely love it.

i have the same issue if i plug in to the front usb ports. no problems with the back and its only been since i updated to seans latest speed stripped ICS rom

I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.

mskiin said:
I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.
Click to expand...
Click to collapse
Correct; you need to reboot your phone because you probably connected / disconnected too fast and the phone is bugged out now.

I'm on 7.4 speed stripped and its working fine for me. Did you try installing the Samsung USB drivers exe in the dev forum?

Wont connect even on tablet
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?

kilopolki said:
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?
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Now try in English.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 4 Beta

Phone refuses to connect to PC

Hi,
I got my phone yesterday set it all up and it refuses to connect to PC. When I connect to PC it charges the phone but cannot transfer files. I don't get the popup asking me to charge MTP Mode etc.
I don't even get the option for usb debugging enabled. I've tried 4 different cables all still the same. It won't even let me select MTP, PTP etc in developer options. It just goes back to charging.
is there something I can try before I do a factory reset.
In using windows 10. I've also tried different USB ports but same result.
Thanks

kamalaggi said:
Hi,
I got my phone yesterday set it all upand it refuses to connect to PC. When I connect to PC it charges the phone but cannot transfer files. I don't get the popup asking me to charge MTP Mode etc.
I don't even get the option for usb debugging enabled. I've tried 4 different cables all still the same. It won't even let me select MTP, PTP etc in developer options. It just goes back to charging.
is there something I can try before I do a factory reset.
In using windows 10. I've also tried different USB ports but same result.
Thanks
Click to expand...
Click to collapse
Try installing this driver:
https://developer.sonymobile.com/downloads/drivers/xperia-xz-premium-driver/
If it does not work try Sony Mobile Companion:
http://support.sonymobile.com/global-en/xperia-companion/

kot5nik said:
Try installing this driver:
https://developer.sonymobile.com/downloads/drivers/xperia-xz-premium-driver/
If it does not work try Sony Mobile Companion:
http://support.sonymobile.com/global-en/xperia-companion/
Click to expand...
Click to collapse
Hi,
I've tried both options still no luck.

kamalaggi said:
Hi,
I've tried both options still no luck.
Click to expand...
Click to collapse
Did you unlock (I mean entered the pincode/password/etc) the phone before connecting it? Sony phones refuse to connect when locked.
Also, does the companion ask you to put your phone in MTP mode? Normally it should display a notification with an option to use MTP (File Transfer) if you click on it.

On my side everything works as it should.
As already said, did you unlock your phone while connecting?

siedenburg said:
On my side everything works as it should.
As already said, did you unlock your phone while connecting?
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Click to collapse
Yes I did that. Also just did a factory reset. That hasn't helped either.

can you connect other devices to that usb port?
it could be, that your port doesn't work right.

siedenburg said:
can you connect other devices to that usb port?
it could be, that your port doesn't work right.
Click to expand...
Click to collapse
My Z5 Premium connects and works fine. I have 10 usb ports on my pc and I have tried them all.

Does your PC have a USB 3.0 port? Maybe that's a problem, because the phone has USB 3.1 and all the previous Sony phones had USB 2.0. But USB should be backwards compatible, so this might not be the problem.

kot5nik said:
Does your PC have a USB 3.0 port? Maybe that's a problem, because the phone has USB 3.1 and all the previous Sony phones had USB 2.0. But USB should be backwards compatible, so this might not be the problem.
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Click to collapse
My PC has 4 USB 3.0 ports and 6 USB 2.0 ports. I also can't boot into flashboot mode.

kamalaggi said:
My PC has 4 USB 3.0 ports and 6 USB 2.0 ports. I also can't boot into flashboot mode.
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Click to collapse
So the phone acts like you just connected it to regular charger, not a PC.
If so, I can suggest you to connect it to a different PC or to your Z5 Premium via OTG cable to see if the PC is a problem.
When I connect Z5P to my Z3 like that it shows a notification with MTP mode selection. (Z3 doesn't see Z5P in any way, just charges it, but it is recognized not as a regular charger by Z5P, but as a PC.)

kot5nik said:
So the phone acts like you just connected it to regular charger, not a PC.
If so, I can suggest you to connect it to a different PC or to your Z5 Premium via OTG cable to see if the PC is a problem.
When I connect Z5P to my Z3 like that it shows a notification with MTP mode selection. (Z3 doesn't see Z5P in any way, just charges it, but it is recognized not as a regular charger by Z5P, but as a PC.)
Click to expand...
Click to collapse
Yeah the phone acts like a connected it to a regular charger. I will try troubleshoot again tomorrow as I have to go to work now.
Thanks for your help.

Ive fixed the problem. Looks like the charging port was dirty. I stuck a toothpick in to clean it and it seems to have worked. My device now fully charges in under 2 hours.
It also connects to the computer everytime properly.
Thanks for your help everyone.

i have the same trouble as you... xperia xz, connect to 3pc, with 3usb cables, on 2.0 or 3.0 USB ... it take only the charge, cant transfer any files...

Can NOT access Folders from PC

I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks

You are pulling down the notification bar and changing the connection from charging to transfer files, correct?

spotmark said:
You are pulling down the notification bar and changing the connection from charging to transfer files, correct?
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Click to collapse
^^^^This

Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.

RMarkwald said:
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
Click to expand...
Click to collapse
Windows is notorious for phone connectivity not working if the USB drivers aren't correct or you have a bad cable.

I'll order Anker cables today...Thanks
I'll try anything. I just ordered the braided cables from Amazon and they show the phone is connected and charging but no files or folders.
I will order them today. I really appreciated your responses.
By the way, I just received the 360 Camera this morning.
-------------------
RMarkwald said:
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
Click to expand...
Click to collapse

Anker makes quality cables. I use them on my devices. That very well could have been the issue.
Sent from my Nexus 6P using Tapatalk

Learn Something New - Thank You
I didn't know I had to go to notifications in order to see the files and folders
in Windows Explorer. Evidently, either does the Zendesk Support they are using.
Thank You!

Franksr said:
I didn't know I had to go to notifications in order to see the files and folders
in Windows Explorer. Evidently, either does the Zendesk Support they are using.
Thank You!
Click to expand...
Click to collapse
Always start with the easy stuff.

Just received my device yesterday. Attempted to connect my device to my Windows 10 PC directly to my USB-C 3.1 port and it read the phone fine. I got the same issue as the earlier post, the phone shows PH-1 in Windows explorer. When I click on the phone to view the files it acts like it is loading the info, shows weird random folders, locks up then disconnects from showing up on the PC. I also attempted to use a USB-C to A plugging into one of my USB 3.0 ports and still the same thing. Has anyone gotten this to work yet? I am on Windows Creator Update. Thanks.

Me Too
Yep, got my Essential Phone a couple days ago. They're shipping these with just a Type-C USB cable. While I appreciate them future proofing things and all, my computer doesn't have a type C port. I ordered a Type-C to USB 3.1 adapter and also ordered a USB 3.1 to Type-C cable (cuz who doesn't need a spare cable, right?) Sooo .... I got both cable and adapter today. Same problem as described above. It detects the phone just fine, but all you get is "No Files" or "This Folder is Empty." Just "punting" and trying to copy to that big blank nothing errors out.
Yes, going to "Notifications," finding the connection and changing it from charging to file transfer works ... kind of. You can copy files in, but you can't do jack squat with them once they're there. And Essential Phone ships without any File Management app installed. (Or maybe they hid it far too well for me to find it??) And frequently, I'll get halfway done copying crap and then it craps out and stops copying half way through.
Essential is in serious danger of becoming a pure android enthusiast niche phone only. I don't think Andy Rubin wants to limit his phone's appeal like that. Clearly copying and managing files between the phone and PC and file management on the phone itself should be pretty basic stuff. For pretty much every other phone in existence, you plug into the computer and you are at least prompted on your phone whether you want to give your PC permission to access files on your phone. I've never seen another phone where you couldn't move/delete/copy/manage files already on the phone from your PC. Simply put, it shouldn't be this complicated and it should just work.

Laptop: Windows 10 Pro- 64bit
Essential PH-1
No issues on connections from Laptop to Essential Phone.
USB 3.1 A Cable to USB-C
See attached photos.

Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
how did you solve the problems? please i have the same problems.

Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
my problem is that the computer does not detect the phone

Question Phone no longer being recognized by computer. Not even getting a prompt on phone when plugged in.

As the title states, my phone is no longer being recognized by my computer when I plug it in. I've tried multiple cables, multiple ports on the computer, both ports on the phone, factory resetting the phone, uninstalling and re-installing drivers on my computer, booting to Ubuntu so I wouldn't need to worry about drivers. Nothing has worked. I'm not even getting the USB prompt on my phone when I plug it in. It DOES charge but I'm not able to transfer files, adb or anything. ASUS wants me to send the phone in but I don't want to go who knows how long without my phone, plus I don't think it's right that I have to pay to ship it when it's their phone that is ****ting the bed. Could anyone PLEASE help me? Thanks.

Maximus from the 915 said:
As the title states, my phone is no longer being recognized by my computer when I plug it in. I've tried multiple cables, multiple ports on the computer, both ports on the phone, factory resetting the phone, uninstalling and re-installing drivers on my computer, booting to Ubuntu so I wouldn't need to worry about drivers. Nothing has worked. I'm not even getting the USB prompt on my phone when I plug it in. It DOES charge but I'm not able to transfer files, adb or anything. ASUS wants me to send the phone in but I don't want to go who knows how long without my phone, plus I don't think it's right that I have to pay to ship it when it's their phone that is ****ting the bed. Could anyone PLEASE help me? Thanks.
Click to expand...
Click to collapse
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.

GalaxyA325G said:
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.
Click to expand...
Click to collapse
Would I still be able to adb using the wifi method? My main issue is trying to remove the old Google Pay app. Which I'm unable to unless it's through adb.

Just an update. I was, in fact, able to run adb commands while connected using wi-fi. Thank you @GalaxyA325G for your input.

GalaxyA325G said:
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.
Click to expand...
Click to collapse
i click on tutorials but it link to nothing. im having issues with my Rog 5 with signal getting drop since my last update. my pc doesnt respond to usb and my phone doesn't show any sign of connections to pc at all while being plug.

ZeroKo0 said:
i click on tutorials but it link to nothing. im having issues with my Rog 5 with signal getting drop since my last update. my pc doesnt respond to usb and my phone doesn't show any sign of connections to pc at all while being plug.
Click to expand...
Click to collapse
Not sure what to tell you about your signal dropping, but
is the video I used to finally use adb via WiFi.

Have you tried clearing the adb authorizations (in developer options) with the phone disconnected and then connecting? Sometimes a change can trigger the phone to stop recognizing the computer as allowed without treating it as a new connection.

twistedumbrella said:
Have you tried clearing the adb authorizations (in developer options) with the phone disconnected and then connecting? Sometimes a change can trigger the phone to stop recognizing the computer as allowed without treating it as a new connection.
Click to expand...
Click to collapse
Yeah, I had tried that already as well.

Maximus from the 915 said:
Yeah, I had tried that already as well.
Click to expand...
Click to collapse
Sounds like you're stuck with WiFi or the repair then.