Can NOT access Folders from PC - Essential Phone Accessories

I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks

You are pulling down the notification bar and changing the connection from charging to transfer files, correct?

spotmark said:
You are pulling down the notification bar and changing the connection from charging to transfer files, correct?
Click to expand...
Click to collapse
^^^^This

Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.

RMarkwald said:
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
Click to expand...
Click to collapse
Windows is notorious for phone connectivity not working if the USB drivers aren't correct or you have a bad cable.

I'll order Anker cables today...Thanks
I'll try anything. I just ordered the braided cables from Amazon and they show the phone is connected and charging but no files or folders.
I will order them today. I really appreciated your responses.
By the way, I just received the 360 Camera this morning.
-------------------
RMarkwald said:
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
Click to expand...
Click to collapse

Anker makes quality cables. I use them on my devices. That very well could have been the issue.
Sent from my Nexus 6P using Tapatalk

Learn Something New - Thank You
I didn't know I had to go to notifications in order to see the files and folders
in Windows Explorer. Evidently, either does the Zendesk Support they are using.
Thank You!

Franksr said:
I didn't know I had to go to notifications in order to see the files and folders
in Windows Explorer. Evidently, either does the Zendesk Support they are using.
Thank You!
Click to expand...
Click to collapse
Always start with the easy stuff.

Just received my device yesterday. Attempted to connect my device to my Windows 10 PC directly to my USB-C 3.1 port and it read the phone fine. I got the same issue as the earlier post, the phone shows PH-1 in Windows explorer. When I click on the phone to view the files it acts like it is loading the info, shows weird random folders, locks up then disconnects from showing up on the PC. I also attempted to use a USB-C to A plugging into one of my USB 3.0 ports and still the same thing. Has anyone gotten this to work yet? I am on Windows Creator Update. Thanks.

Me Too
Yep, got my Essential Phone a couple days ago. They're shipping these with just a Type-C USB cable. While I appreciate them future proofing things and all, my computer doesn't have a type C port. I ordered a Type-C to USB 3.1 adapter and also ordered a USB 3.1 to Type-C cable (cuz who doesn't need a spare cable, right?) Sooo .... I got both cable and adapter today. Same problem as described above. It detects the phone just fine, but all you get is "No Files" or "This Folder is Empty." Just "punting" and trying to copy to that big blank nothing errors out.
Yes, going to "Notifications," finding the connection and changing it from charging to file transfer works ... kind of. You can copy files in, but you can't do jack squat with them once they're there. And Essential Phone ships without any File Management app installed. (Or maybe they hid it far too well for me to find it??) And frequently, I'll get halfway done copying crap and then it craps out and stops copying half way through.
Essential is in serious danger of becoming a pure android enthusiast niche phone only. I don't think Andy Rubin wants to limit his phone's appeal like that. Clearly copying and managing files between the phone and PC and file management on the phone itself should be pretty basic stuff. For pretty much every other phone in existence, you plug into the computer and you are at least prompted on your phone whether you want to give your PC permission to access files on your phone. I've never seen another phone where you couldn't move/delete/copy/manage files already on the phone from your PC. Simply put, it shouldn't be this complicated and it should just work.

Laptop: Windows 10 Pro- 64bit
Essential PH-1
No issues on connections from Laptop to Essential Phone.
USB 3.1 A Cable to USB-C
See attached photos.

Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
how did you solve the problems? please i have the same problems.

Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
my problem is that the computer does not detect the phone

Related

[Q] File transfer from PC to G Tablet?

I'm trying to transfer files from my PC to my tablet, but the PC doesn't recognize the tablet - it wants me to format it. Same thing when I try to transfer the files from my mp3 player, the content of the player should be listed in the usbdisk folder, correct?
This is driving me NUTS, I'd appreciate some help. Oh, and tablet is rooted - VEGAn.
Thanks!
NeedleNerd said:
I'm trying to transfer files from my PC to my tablet, but the PC doesn't recognize the tablet - it wants me to format it. Same thing when I try to transfer the files from my mp3 player, the content of the player should be listed in the usbdisk folder, correct?
This is driving me NUTS, I'd appreciate some help. Oh, and tablet is rooted - VEGAn.
Thanks!
Click to expand...
Click to collapse
Do you have ADB working
OK, please bear with me, I'm noobish - but what is ADB?
NeedleNerd said:
OK, please bear with me, I'm noobish - but what is ADB?
Click to expand...
Click to collapse
http://developer.android.com/guide/developing/tools/adb.html
Rooting this Gtab is somewhat of a different process fyi
You could always use dropbox, Google it
It works fine for me, with no ADB installed (Vegan 5). Plugging the Gtab straight into the PC and turning on USB storage should recognize it as a USB storage device, like any other USB key.
OP, what operating system are you using? Have you tried a different USB cable? A different USB port on the PC? Perhaps a different PC (if one is available)?
BigJohn
NeedleNerd said:
I'm trying to transfer files from my PC to my tablet, but the PC doesn't recognize the tablet - it wants me to format it. Same thing when I try to transfer the files from my mp3 player, the content of the player should be listed in the usbdisk folder, correct?
This is driving me NUTS, I'd appreciate some help. Oh, and tablet is rooted - VEGAn.
Thanks!
Click to expand...
Click to collapse
Hi,
For the PC, are you connecting from your regular size USB connector on the PC to the *mini-USB* port on the side of the Gtab (not the full-size USB under the cover on the side of the Gtab)?
The mini-USB connector is the one you need to use to connect to your PC.
The full-size USB under the cover is a "host" USB, i.e., you can connect a flash USB drive or USB hard drive to that, and then assuming it's formatted FAT32 with only ONE partition, you should be able to see it on the Gtab under /usbdisk.
Jim
- My PC OS is Windows XP
- I am using the small port on the tablet, not the USB port under the cover, to connect to the PC
- I don't have a different cable/PC to try it with
- FYI - it WAS initially working when I tried to transfer files from my mp3 player to the tablet, the transfer was interrupted when the cord came loose from the tablet, and now it's no-go for both the PC or mp3 player file transfer process
- I do have a permanent folder usbdisk on the tablet, even when there's nothing plugged into the usb ports
Thanks for all the questions and suggestions, I'm glad there's people more savvy than I am with this, willing to help!
NeedleNerd
The small port (like a camera cord) should work. The cable has a USB end on the PC side. It should be recognized on the PC as an external drive. No need to install ADB unless you want to try that too.
One idea is try plugging the USB cable into different ports on the PC end.
If you have wireless and can share network drives on your PC, try File Expert. Its free and can be found in the market. With it I can connect to my PCs drives and copy to SD or USB in my GTab right on it. Granted, it took quite some time to copy a 1GB movie to SD2 (10 min), but it worked. I had to prevent my device from sleeping though or the transfer failed. Worked well though. I'm on TnT lite.
NeedleNerd said:
- My PC OS is Windows XP
- I am using the small port on the tablet, not the USB port under the cover, to connect to the PC
- I don't have a different cable/PC to try it with
- FYI - it WAS initially working when I tried to transfer files from my mp3 player to the tablet, the transfer was interrupted when the cord came loose from the tablet, and now it's no-go for both the PC or mp3 player file transfer process
- I do have a permanent folder usbdisk on the tablet, even when there's nothing plugged into the usb ports
Thanks for all the questions and suggestions, I'm glad there's people more savvy than I am with this, willing to help!
NeedleNerd
Click to expand...
Click to collapse
Hi,
I seem to recall that roebert (I think) had a problem w the miniusb connector being loose or broken. Have you looked at the connector in detail? Maybe the solder connection broke and it 'jiggles'? If so, probably need to get it repaired.
Jim
Well, I know it's not the cable, because I used it to transfer files from PC to mp3 player without any problems.
My PC shows the tablet (drive letter E assigned to it when plugged in), but I can't access the tablet - it's like the PC recognizes something is plugged in, but it doesn't recognize it as having content or something.
On top of that, I kept getting the android.process.acore error, so I did a datawipe and had to re-download all my apps again, to add to the aggrevation.
I will look at the different solutions suggested and if they're not requiring too much advanced knowledge, I will attempt them.
Thanks again for the help & suggestions so far, hopefully I will somehow stumble onto a fix that works!
So, I figured it out. Really simple - if you know how.
The VEGAn root is what did me in - when you plug in the cable, it doesn't give you the option to turn on the USB Mass Storage, which you need when you want to transfer files from PC to tablet. The unrooted device was a bit more user friendly by walking you through it when the cable was plugged in.
I figured out that if you tap and drag down on the USB icon on the top of the screen you can actually access the options - it's not just a status icon!
Hopefully this'll help out someone else who's rooting their tablet following instructions blindly without really knowing what's what!
Thank you again for all the suggestions, I really appreciate all the responses!
Astro SMB Module
If you are working on a home/private network and the file is on a shared network drive, you can map it in using Astro and the SMB Module for Astro ("Astro SMB" returns both in the market provided you have the market fix) and browse shared network drives just like you would on your laptop or PC.
Once installed, a network icon appears in Astro (looks like an upside down "T" or an old school windows network icon) and you can map in your network drives pretty easily. I use this with NAS and work files pretty regularly. You may have to enter alternate or domain specific credentials to make it work.
EDIT: Also I believe there are file format limitations, OS limitations, but haven't fully explored that.

USB connection hell

I don't know what to do about this sudden problem. I've had my transformer since early May with the dock. I've never had any trouble connecting to any computer via the usb cable until this past weekend. Now all of a sudden it won't even show as connected when the tablet is connected to the dock.
So I tried it directly connected to the tablet and it will connect and come up on the computer but most of the time it kicks out after a little bit or when loading the files in a folder it just gets stuck loading and will not move so I can't move files to it.
I know I can transfer files with things like dropbox, but I move files every day and don't feel like fighting with the transformer for a half hour every day to get files where I want them when under normal circumstances I can move them in seconds via usb.
I tried calling support but all I got was a bunch of BS about needing to install all the software from their site which I actually did and it didn't fix anything.
Both computers I normally use are Windows 7 64 bit machines.
Anyone run into a similar issue? Any ideas?
Thank you ahead of time.
Try enable USB debugging.
Go to Settings --> Applications --> Development --> Check box for USB Debugging.
There's fews options you can (Do a backup first) try:
1) Reset to factory settings.
2) Format your microSD.
3) Re-flash the ROM.
Besides there's many ways to transfer files from Asus pad to PC.
Wireless Transfer.
FTP Transfer.
Wireless or FTP.
OP, sorry to hear about the issue. In the instances where you are able to connect via USB, if you leave it alone (don't' touch it), then can it complete the transfer? Since the Transformer uses the same connector to charge and transfer, I'm just wondering if the connector is physically getting lose or something.
When I had the transformer, I usually use the micro-SD card to transfer files. But that's just me.
makec3rt said:
Besides there's many ways to transfer files from Asus pad to PC.
Wireless Transfer.
FTP Transfer.
Click to expand...
Click to collapse
Not to criticize your idea or be a jerk...but what does that mean? I don't think 1) wireless transfer and 2)FTP transfer counts as two different methods of transfer. That's like calling USB and "drag-and-drop" two different ways of transferring stuff to devices. Wireless is wireless, whether you're using a FTP protocol or just downloading using the browser.
Similar Issue
I had a similar issue when (but before) I rooted my TF. My Windows 7 64-bit machines wouldn't notice my device unless debugging was enabled and then I couldn't "safely" disconnect the device unless I disabled debugging.
I'm not quite sure what the issue is there but that is how I connect and disconnect.
Thanks for the reply. USB debugging was already turned on so I tried without it. No luck. I'm on hold with support again. If nothing comes from it I guess I will need to reformat. I never rooted so I doubt it's a rom issue.
As I was typing they said to download and install the latest firmware. I've kept this thing up to date, but I guess it's worth a try.
coachclass said:
OP, sorry to hear about the issue. In the instances where you are able to connect via USB, if you leave it alone (don't' touch it), then can it complete the transfer? Since the Transformer uses the same connector to charge and transfer, I'm just wondering if the connector is physically getting lose or something.
When I had the transformer, I usually use the micro-SD card to transfer files. But that's just me.
Not to criticize your idea or be a jerk...but what does that mean? I don't think 1) wireless transfer and 2)FTP transfer counts as two different methods of transfer. That's like calling USB and "drag-and-drop" two different ways of transferring stuff to devices. Wireless is wireless, whether you're using a FTP protocol or just downloading using the browser.
Click to expand...
Click to collapse
I got it to work one time. Every other time it just gets stuck loading the content of the folder. If I try to add anything it just sits there as it seems to be waiting for it finish loading. It's just so weird as it has worked perfectly for two months now and then all of the sudden it stopped working. I would maybe understand if there was an update or something but nothing's changed on the tablet or the computers.
I have the same issue with my usb and EVERY device. It all started when I updated the usb drivers with the nvflash certificate. Now when I want to use a usb device or my on board card reader I have to uninstall the general usb driver in the windows device manager, and for new devices. Only then will it recognize whatever I may have conected.
shaensgen said:
I have the same issue with my usb and EVERY device. It all started when I updated the usb drivers with the nvflash certificate. Now when I want to use a usb device or my on board card reader I have to uninstall the general usb driver in the windows device manager, and for new devices. Only then will it recognize whatever I may have conected.
Click to expand...
Click to collapse
oh the weird usb issues I've seen. Right now my system says that it doesn't have drivers for my vibrant and yet I can connect it and access it perfectly
Try format your microSD yet? Use SD Formatter 3.0.
coachclass said:
Not to criticize your idea or be a jerk...but what does that mean? I don't think 1) wireless transfer and 2)FTP transfer counts as two different methods of transfer. That's like calling USB and "drag-and-drop" two different ways of transferring stuff to devices. Wireless is wireless, whether you're using a FTP protocol or just downloading using the browser.
Click to expand...
Click to collapse
With wireless (using Wifi File Explorer), you just enter the asus epad (ip address) on the browser to download/upload/etc... files from your asus pad.
With FTP, you will need install ftp client on your windows to access files on your device.
makec3rt said:
With FTP, you will need install ftp client on your windows to access files on your device.
Click to expand...
Click to collapse
Windows XP and newer versions already have an FTP client - Windows Explorer.
I use the free "Software Data Cable" app. It creates the FTP server on your Transformer, and gives you the address to type into Windows Explorer.
It works great! You can transfer files using your PC, which is a lot easier than doing it on the Transformer.
I haven't used the USB connection since!
Thanks for the replies. I think this thing needs to be rma'd. I just did a factory reset and it's still having issues. I managed to get it connected only through a direct connection and it won't even let me create a folder. It's getting a little late to do it now so I'll call asus tomorrow morning and get it started.

[Q] Connect to PC as USB Storage?

I have a desktop cradle that I put my phone on at work. I have the USB cable from it plugged into my PC. This is nice, because it slowly charges all day, and if I want to share files between my phone and PC, they're connected.
At least, that's how it was with my S4.
With the S6, all I see in Windows Explorer is the S6 listed under my C drive. When I click on it, it's blank. Well, at least once or twice, I've seen "Phone" under there and could then drill into the folders of the internal storage. But I don't understand why that only happened once or twice and why I can't get it to happen again.
Any suggestions?
i think you have to wake the screen and unlock the phone before it will show up as a drive on your PC. it is kind of a security thing. prevents that sketchy coworker from grabbing your phone and copying all your files while you grab one of the donuts he brought for everyone.
Ah, you may be onto something. Thank you.

Android USB file transfer no longer working?

Hi, it seems like the function to transfer files via USB is not working anymore with my phone, last time I transferred files was 2 months ago.
-Under Advanced Developer Options, "USB configuration" is set to "MTP"
-Tried with different cables to PC which used to work.
-Tried with OTG wire to read USB flash drive that used to work. (flash drive has light when plugged in PC, doesn't have light on when using OTG, no notification in Android that something has been plugged in)
-Tried turning on/off the phone.
-The only thing that work is charging phone.
What I believe is either one of the two following reason:
-Some setting changed and that's why it's not working.
-Port is now defective.
I don't remember changing any setting or downloading any new app in the last two months. Do you guys know anything else I can try or a solution? Thanks
petitpetitpom said:
Hi, it seems like the function to transfer files via USB is not working anymore with my phone, last time I transferred files was 2 months ago.
....
I don't remember changing any setting or downloading any new app in the last two months. Do you guys know anything else I can try or a solution? Thanks
Click to expand...
Click to collapse
Yeah it looks like the port is damaged (if file transfer doesn't work in any way possible)
Maybe try to go get it fixed by a local qtore, and if you have nothing around, try to check if the brand doesn't repair those things for cheap.
Hope I helped
petitpetitpom said:
Hi, it seems like the function to transfer files via USB is not working anymore with my phone, last time I transferred files was 2 months ago.
-Under Advanced Developer Options, "USB configuration" is set to "MTP"
-Tried with different cables to PC which used to work.
-Tried with OTG wire to read USB flash drive that used to work. (flash drive has light when plugged in PC, doesn't have light on when using OTG, no notification in Android that something has been plugged in)
-Tried turning on/off the phone.
-The only thing that work is charging phone.
What I believe is either one of the two following reason:
-Some setting changed and that's why it's not working.
-Port is now defective.
I don't remember changing any setting or downloading any new app in the last two months. Do you guys know anything else I can try or a solution? Thanks
Click to expand...
Click to collapse
Try cleaning the port, sometimes, a combination of lint and dust gets compacted into the port and prevents the cable from making a good connection.
Sent from my SM-S767VL using Tapatalk
Thank you for your replies, I cleaned the port but sadly, it still doesn't work and quotes to repair this problem are expensive.
An alternative I found is to transfer my files to PC is via bluetooth to my PC via a USB adapter, seems cheaper.
petitpetitpom said:
Thank you for your replies, I cleaned the port but sadly, it still doesn't work and quotes to repair this problem are expensive.
An alternative I found is to transfer my files to PC is via bluetooth to my PC via a USB adapter, seems cheaper.
Click to expand...
Click to collapse
Yup that's a solution
Hopefully it'll be a sustainable solution
Have good day

Question S22 ultra samsung dex

My s22 ultra suddenly does not work on dex. Theres no way to access the sd via a pc either.
I was using this exact setup and it worked fabulously.
As far as i know i went to bed one night and it didnt work the next time i went to use dex.
Reboot phone and pc? Is the phone recognised when connected? Try another cable, does it work on a different pc. Do other USB devices connect ok etc etc
i have rebooted both phone and pc. Same cable as when it did work infact the samsung original that came with the s22. My s9+ does not connect. Both phones DO charge via usb c.
I have infact reinstalled my pc and resest my phone to factory trying to fix this.
Still to no avail.
Does it connect to another pc? Usb pc hub might have failed
its a brand new laptop and it does power the phones. and it all did work fine. i can even power my usb c vape through the same port
there is not an alternative machine to test on
actually i just thaught of this, the last night i was using it i had the standard popup on my phone asking to allow dex to run. An ok responce and cancel or not now responce, i dont remember exactly.
Could this have done something if i hit cancel
also could there be something in the pc bios i may have not realized could effect this. Since i was on the same night trying to boot to a usb linux pendrive
When you connect your phone can you access its files on your pc? Is it recognised as drive
Ok so ive even reset the bios to system defaults and tried a regular usb to usb-c and still nothing
raul6 said:
When you connect your phone can you access its files on your pc? Is it recognised as drive
Click to expand...
Click to collapse
nope
Something is wrong with pc usb hub
raul6 said:
Something is wrong with pc usb hub
Click to expand...
Click to collapse
could it have anything to do with the phone usb connection settings. When you plug in a usb otg it normally would give an option for transfer or charge etc on the phones pull down menu and all its doing is saying fast charging
Try phone on another pc
Absolutely everything else works through usb mate.
What else can you access via USB. Drives, devices?
well i can access the standard usb port with an sd card reader. read write and even installed windows off it. So this usb to usb c should work fine.
If it were just the usb c hub blown this would not be the case.
paralaxicon said:
well i can access the standard usb port with an sd card reader. read write and even installed windows off it. So this usb to usb c should work fine.
If it were just the usb c hub blown this would not be the case.
Click to expand...
Click to collapse
im currently trying to see if i can run a lubuntu through usb bootable key and try to access the usb c ports from that.
I have been reading about my laptop and apparently it has a reputation of usb issues. lenovo x1 yoga gen 2 on win 10
Solved. During a bios update it appears the bios setting for thunderbolt usb-c was changed to disabled. As soon as i discovered this and rebooted it worked so if anyone is having issues with this they may want to check there bios settings.
4 days of struggling over. Dang its nice to beat a computer once in a while.
paralaxicon said:
Solved. During a bios update it appears the bios setting for thunderbolt usb-c was changed to disabled. As soon as i discovered this and rebooted it worked so if anyone is having issues with this they may want to check there bios settings.
4 days of struggling over. Dang its nice to beat a computer once in a while.
Click to expand...
Click to collapse
Do you have Link to Windows enabled on your phone? If so, turn it off and try running DeX.

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