USB connection hell - Eee Pad Transformer Q&A, Help & Troubleshooting

I don't know what to do about this sudden problem. I've had my transformer since early May with the dock. I've never had any trouble connecting to any computer via the usb cable until this past weekend. Now all of a sudden it won't even show as connected when the tablet is connected to the dock.
So I tried it directly connected to the tablet and it will connect and come up on the computer but most of the time it kicks out after a little bit or when loading the files in a folder it just gets stuck loading and will not move so I can't move files to it.
I know I can transfer files with things like dropbox, but I move files every day and don't feel like fighting with the transformer for a half hour every day to get files where I want them when under normal circumstances I can move them in seconds via usb.
I tried calling support but all I got was a bunch of BS about needing to install all the software from their site which I actually did and it didn't fix anything.
Both computers I normally use are Windows 7 64 bit machines.
Anyone run into a similar issue? Any ideas?
Thank you ahead of time.

Try enable USB debugging.
Go to Settings --> Applications --> Development --> Check box for USB Debugging.
There's fews options you can (Do a backup first) try:
1) Reset to factory settings.
2) Format your microSD.
3) Re-flash the ROM.
Besides there's many ways to transfer files from Asus pad to PC.
Wireless Transfer.
FTP Transfer.
Wireless or FTP.

OP, sorry to hear about the issue. In the instances where you are able to connect via USB, if you leave it alone (don't' touch it), then can it complete the transfer? Since the Transformer uses the same connector to charge and transfer, I'm just wondering if the connector is physically getting lose or something.
When I had the transformer, I usually use the micro-SD card to transfer files. But that's just me.
makec3rt said:
Besides there's many ways to transfer files from Asus pad to PC.
Wireless Transfer.
FTP Transfer.
Click to expand...
Click to collapse
Not to criticize your idea or be a jerk...but what does that mean? I don't think 1) wireless transfer and 2)FTP transfer counts as two different methods of transfer. That's like calling USB and "drag-and-drop" two different ways of transferring stuff to devices. Wireless is wireless, whether you're using a FTP protocol or just downloading using the browser.

Similar Issue
I had a similar issue when (but before) I rooted my TF. My Windows 7 64-bit machines wouldn't notice my device unless debugging was enabled and then I couldn't "safely" disconnect the device unless I disabled debugging.
I'm not quite sure what the issue is there but that is how I connect and disconnect.

Thanks for the reply. USB debugging was already turned on so I tried without it. No luck. I'm on hold with support again. If nothing comes from it I guess I will need to reformat. I never rooted so I doubt it's a rom issue.
As I was typing they said to download and install the latest firmware. I've kept this thing up to date, but I guess it's worth a try.

coachclass said:
OP, sorry to hear about the issue. In the instances where you are able to connect via USB, if you leave it alone (don't' touch it), then can it complete the transfer? Since the Transformer uses the same connector to charge and transfer, I'm just wondering if the connector is physically getting lose or something.
When I had the transformer, I usually use the micro-SD card to transfer files. But that's just me.
Not to criticize your idea or be a jerk...but what does that mean? I don't think 1) wireless transfer and 2)FTP transfer counts as two different methods of transfer. That's like calling USB and "drag-and-drop" two different ways of transferring stuff to devices. Wireless is wireless, whether you're using a FTP protocol or just downloading using the browser.
Click to expand...
Click to collapse
I got it to work one time. Every other time it just gets stuck loading the content of the folder. If I try to add anything it just sits there as it seems to be waiting for it finish loading. It's just so weird as it has worked perfectly for two months now and then all of the sudden it stopped working. I would maybe understand if there was an update or something but nothing's changed on the tablet or the computers.

I have the same issue with my usb and EVERY device. It all started when I updated the usb drivers with the nvflash certificate. Now when I want to use a usb device or my on board card reader I have to uninstall the general usb driver in the windows device manager, and for new devices. Only then will it recognize whatever I may have conected.

shaensgen said:
I have the same issue with my usb and EVERY device. It all started when I updated the usb drivers with the nvflash certificate. Now when I want to use a usb device or my on board card reader I have to uninstall the general usb driver in the windows device manager, and for new devices. Only then will it recognize whatever I may have conected.
Click to expand...
Click to collapse
oh the weird usb issues I've seen. Right now my system says that it doesn't have drivers for my vibrant and yet I can connect it and access it perfectly

Try format your microSD yet? Use SD Formatter 3.0.
coachclass said:
Not to criticize your idea or be a jerk...but what does that mean? I don't think 1) wireless transfer and 2)FTP transfer counts as two different methods of transfer. That's like calling USB and "drag-and-drop" two different ways of transferring stuff to devices. Wireless is wireless, whether you're using a FTP protocol or just downloading using the browser.
Click to expand...
Click to collapse
With wireless (using Wifi File Explorer), you just enter the asus epad (ip address) on the browser to download/upload/etc... files from your asus pad.
With FTP, you will need install ftp client on your windows to access files on your device.

makec3rt said:
With FTP, you will need install ftp client on your windows to access files on your device.
Click to expand...
Click to collapse
Windows XP and newer versions already have an FTP client - Windows Explorer.
I use the free "Software Data Cable" app. It creates the FTP server on your Transformer, and gives you the address to type into Windows Explorer.
It works great! You can transfer files using your PC, which is a lot easier than doing it on the Transformer.
I haven't used the USB connection since!

Thanks for the replies. I think this thing needs to be rma'd. I just did a factory reset and it's still having issues. I managed to get it connected only through a direct connection and it won't even let me create a folder. It's getting a little late to do it now so I'll call asus tomorrow morning and get it started.

Related

LG Incite CT810 - Problem with USB

So I got my shiny new LG Incite at Best Buy yesterday. I knew I was getting it a while ago, so I downloaded a bunch of games and apps to load it up with as soon as possible. I get home from the store, play around with it and let it charge for a while, then I try to connect it to my computer (After installing ActiveSync 4.5 from the included disk, as well as both of the USB drivers on the disk). Windows comes up with that "found new hardware" stuff and asks where to look for the driver to install. I tell it to look on the CD, as well as the directories where the USB drivers from the disk were installed. It looks like it's working at first, but then I get this error:
(Error: "The data is invalid.")
Then it gives me the message balloon about how there was an error during installation and my new hardware may not work properly, etc. Now when I go to Device Manager, a number of things showed up with that little yellow exclamation point that I'm pretty sure were not there before, but I could be wrong:
- IEEE 1394 Bus host controllers: VIA OHCI Compliant IEEE 1394 Host Controller
- Network Adapters: Unknown device, WAN miniport (L2TP), WAN miniport (Network Monitor), and Windows Mobile-based Device
- Ports (COM & LPT): Communications Port (COM1)
So I tried reinstalling the drivers from a link I found in a thread on these boards (after clicking uninstall for "Windows Mobile-based Device" and having it tell me that the device is necessary to boot up the computer), but the same thing keeps happening. I also tried having ActiveSync scan for devices, but it never finds anything (Just says that USB is "available").
Please help, I really want to start putting pictures, music, and all that good stuff on my brand new phone
(btw, I'm pretty sure the problem is with the software/drivers on the computer, because when I plug in the USB cable the phone starts to charge. Other than that, nothing happens on the phone.)
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
chad.pflughaupt said:
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
Click to expand...
Click to collapse
Well, I'm not going to have another computer until September at least, so I really want to get it working on this computer, but I guess I could test it out on a friend's pc to see if my computer is the problem.
Rudegar said:
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
Click to expand...
Click to collapse
Know of any links or tutorials that would tell me all of the registry entries I'd have to remove?
(Sorry for the double post, but no one was replying...)
So I found my bluetooth adapter for my PC, and after I installed the proper software I could connect to my phone no problem. After that, I just used the bluetooth adapter's software to transfer files to my phone via FTP. (ActiveSync still just sat there, even when I set my phone to sync with bluetooth instead of USB, and I allowed wireless connections in ActiveSync)
So I'm glad I can finally transfer files, but I still want to get USB working. No one has any ideas at all?
(Triple post... sorry)
Ok, something happened to the bluetooth drivers and software now. I turned my computer off for the night after using bluetooth to transfer files to my phone, but when I turned on my pc today and clicked the shortcut to start the bluetooth software, I got a message saying that the program the shortcut was linking to no longer existed. Sure enough, the folder was gone from my Program Files directory. Now, every time I try to reinstall it, I get an error 183 that installation was interrupted.
So now I'm back to having no means of transferring files to my phone.
Please, any suggestions at all will be helpful to me at this point. I'm at my wits end!
Any progress on this?
I have a similar problem. I think usb sync worked on my laptop at one point, but hasn't for at least a week.
I was able to fix the problem at least temporarily by disconnecting the device, deleting it from ActiveSync and reconnecting. ActiveSync happily added it back and resynced everything. Now I can install the new Xcite ROM.
Still nothing...
Now my computer doesn't do anything at all when I plug my phone in, not even make a noise or ask about drivers. My phone, however, still recognizes that it's plugged in.
At least I got bluetooth working again, but still, USB would be nice.
It's hard to believe that out of every member on this forum, no one has even the slightest idea of where to start...
Menu - settings - connections - USB to PC.
Uncheck Enable advanced ...
OK TO ALL AND READY

Bluetooth File Transfer

I'm fed up with the clunky way which bluetooth transfers files between my MS laptop and my HTC Touch Pro (and any other device it would seem).
I'm fed up with three or four attempts to get it to work in the first place, I'm fed up with having to approve every single data connection - I have after all paired the devices, please just transfer the files.
Does anyone know of a decent bit of software, either winmo or Windoze that will allow me to browse the other device, grab or send the files I want and just do it without all the fuss I seem to be getting?
Thanks in advance.
get wifi remote access. search for it.
josefcrist said:
get wifi remote access. search for it.
Click to expand...
Click to collapse
I had it, but couldn't get it to work on an ad-hoc (peer to peer) connection, then it stopped working altogether.
Maybe I should try again...thanks.
maybe you should just get a usb card reader. or an adapter if your laptop has a card reader already.
I have a USB card reader, and leads to connect the phone to the computer, but this is the 21st century folks, and I have two devices that can connect without wires, but it's about as easy, and friendly as, well, something that isn't easy or friendly.
The phone should see the computer, and vice versa, and file transfer should be as easy as if they were the same device.
66mustang said:
I have a USB card reader, and leads to connect the phone to the computer, but this is the 21st century folks, and I have two devices that can connect without wires, but it's about as easy, and friendly as, well, something that isn't easy or friendly.
The phone should see the computer, and vice versa, and file transfer should be as easy as if they were the same device.
Click to expand...
Click to collapse
what bluetooth stack do you have on your laptop?
josefcrist said:
what bluetooth stack do you have on your laptop?
Click to expand...
Click to collapse
I have:
Bluetooth Stack for Windows by Toshiba
v7.00.08(T)
it's really clunky. (I might have said).

[Q] File transfer from PC to G Tablet?

I'm trying to transfer files from my PC to my tablet, but the PC doesn't recognize the tablet - it wants me to format it. Same thing when I try to transfer the files from my mp3 player, the content of the player should be listed in the usbdisk folder, correct?
This is driving me NUTS, I'd appreciate some help. Oh, and tablet is rooted - VEGAn.
Thanks!
NeedleNerd said:
I'm trying to transfer files from my PC to my tablet, but the PC doesn't recognize the tablet - it wants me to format it. Same thing when I try to transfer the files from my mp3 player, the content of the player should be listed in the usbdisk folder, correct?
This is driving me NUTS, I'd appreciate some help. Oh, and tablet is rooted - VEGAn.
Thanks!
Click to expand...
Click to collapse
Do you have ADB working
OK, please bear with me, I'm noobish - but what is ADB?
NeedleNerd said:
OK, please bear with me, I'm noobish - but what is ADB?
Click to expand...
Click to collapse
http://developer.android.com/guide/developing/tools/adb.html
Rooting this Gtab is somewhat of a different process fyi
You could always use dropbox, Google it
It works fine for me, with no ADB installed (Vegan 5). Plugging the Gtab straight into the PC and turning on USB storage should recognize it as a USB storage device, like any other USB key.
OP, what operating system are you using? Have you tried a different USB cable? A different USB port on the PC? Perhaps a different PC (if one is available)?
BigJohn
NeedleNerd said:
I'm trying to transfer files from my PC to my tablet, but the PC doesn't recognize the tablet - it wants me to format it. Same thing when I try to transfer the files from my mp3 player, the content of the player should be listed in the usbdisk folder, correct?
This is driving me NUTS, I'd appreciate some help. Oh, and tablet is rooted - VEGAn.
Thanks!
Click to expand...
Click to collapse
Hi,
For the PC, are you connecting from your regular size USB connector on the PC to the *mini-USB* port on the side of the Gtab (not the full-size USB under the cover on the side of the Gtab)?
The mini-USB connector is the one you need to use to connect to your PC.
The full-size USB under the cover is a "host" USB, i.e., you can connect a flash USB drive or USB hard drive to that, and then assuming it's formatted FAT32 with only ONE partition, you should be able to see it on the Gtab under /usbdisk.
Jim
- My PC OS is Windows XP
- I am using the small port on the tablet, not the USB port under the cover, to connect to the PC
- I don't have a different cable/PC to try it with
- FYI - it WAS initially working when I tried to transfer files from my mp3 player to the tablet, the transfer was interrupted when the cord came loose from the tablet, and now it's no-go for both the PC or mp3 player file transfer process
- I do have a permanent folder usbdisk on the tablet, even when there's nothing plugged into the usb ports
Thanks for all the questions and suggestions, I'm glad there's people more savvy than I am with this, willing to help!
NeedleNerd
The small port (like a camera cord) should work. The cable has a USB end on the PC side. It should be recognized on the PC as an external drive. No need to install ADB unless you want to try that too.
One idea is try plugging the USB cable into different ports on the PC end.
If you have wireless and can share network drives on your PC, try File Expert. Its free and can be found in the market. With it I can connect to my PCs drives and copy to SD or USB in my GTab right on it. Granted, it took quite some time to copy a 1GB movie to SD2 (10 min), but it worked. I had to prevent my device from sleeping though or the transfer failed. Worked well though. I'm on TnT lite.
NeedleNerd said:
- My PC OS is Windows XP
- I am using the small port on the tablet, not the USB port under the cover, to connect to the PC
- I don't have a different cable/PC to try it with
- FYI - it WAS initially working when I tried to transfer files from my mp3 player to the tablet, the transfer was interrupted when the cord came loose from the tablet, and now it's no-go for both the PC or mp3 player file transfer process
- I do have a permanent folder usbdisk on the tablet, even when there's nothing plugged into the usb ports
Thanks for all the questions and suggestions, I'm glad there's people more savvy than I am with this, willing to help!
NeedleNerd
Click to expand...
Click to collapse
Hi,
I seem to recall that roebert (I think) had a problem w the miniusb connector being loose or broken. Have you looked at the connector in detail? Maybe the solder connection broke and it 'jiggles'? If so, probably need to get it repaired.
Jim
Well, I know it's not the cable, because I used it to transfer files from PC to mp3 player without any problems.
My PC shows the tablet (drive letter E assigned to it when plugged in), but I can't access the tablet - it's like the PC recognizes something is plugged in, but it doesn't recognize it as having content or something.
On top of that, I kept getting the android.process.acore error, so I did a datawipe and had to re-download all my apps again, to add to the aggrevation.
I will look at the different solutions suggested and if they're not requiring too much advanced knowledge, I will attempt them.
Thanks again for the help & suggestions so far, hopefully I will somehow stumble onto a fix that works!
So, I figured it out. Really simple - if you know how.
The VEGAn root is what did me in - when you plug in the cable, it doesn't give you the option to turn on the USB Mass Storage, which you need when you want to transfer files from PC to tablet. The unrooted device was a bit more user friendly by walking you through it when the cable was plugged in.
I figured out that if you tap and drag down on the USB icon on the top of the screen you can actually access the options - it's not just a status icon!
Hopefully this'll help out someone else who's rooting their tablet following instructions blindly without really knowing what's what!
Thank you again for all the suggestions, I really appreciate all the responses!
Astro SMB Module
If you are working on a home/private network and the file is on a shared network drive, you can map it in using Astro and the SMB Module for Astro ("Astro SMB" returns both in the market provided you have the market fix) and browse shared network drives just like you would on your laptop or PC.
Once installed, a network icon appears in Astro (looks like an upside down "T" or an old school windows network icon) and you can map in your network drives pretty easily. I use this with NAS and work files pretty regularly. You may have to enter alternate or domain specific credentials to make it work.
EDIT: Also I believe there are file format limitations, OS limitations, but haven't fully explored that.

So, I've been here before.

My question is, what would you do in my situation?
My Xoom connected to my computer (HP Pavilion dv6000) (Windows Vista) once before in past times. It will not connect anymore, I have done everything possible that people have said to do. Still in the same situation.
I connected it to my mothers Toshiba Satellite U505-S2950 (Windows 7)after installing Moto software, and its working perfectly.
Should I re-install Windows/Re-set to default? I've tried everything, from installing drivers, to changing permissions, to installing adb, blah blah blah.
I just recently found DropBox which I am using now, until I can figure out exactly what to do with my HP.
Anyone? TBH: I don't want to use my moms laptop every time I want to transfer a movie to my Xoom, rather it be mine.
Appreciation is high.
-Nic
So I guess you are using your original Xoom USB cable, and have tried different USB ports (like the ones on the back if you have a tower), you tried with debugging on and off, you've tried with the USB plugged into the Xoom 1st and then into the computer as well as the other way around...do you have Windows Media Player (9?) installed on your pc? It seems it needs it to connect....
Its not a solution to USB woes as I reckon I am in the same position with XP Windows machines, but an alternative.
Why not run a FTP Server on either your Laptop or your Xoom....
I doubt its as fast as USB transfer but may be quicker than Dropbox (definitely quicker for me in the UK with cruddy upload speeds !!!)
I use FTPServ on the PC and SwiFTP on the Xoom as the FTP Server - I just switch each one on when needed depending on which copy method I feel like using
I use Total Commander for the FTP Client on the Xoom.
Yuccaman said:
Its not a solution to USB woes as I reckon I am in the same position with XP Windows machines, but an alternative.
Why not run a FTP Server on either your Laptop or your Xoom....
I doubt its as fast as USB transfer but may be quicker than Dropbox (definitely quicker for me in the UK with cruddy upload speeds !!!)
I use FTPServ on the PC and SwiFTP on the Xoom as the FTP Server - I just switch each one on when needed depending on which copy method I feel like using
I use Total Commander for the FTP Client on the Xoom.
Click to expand...
Click to collapse
Interesting idea...
This I suppose could be seen to be quite drastic, but it will fix 99.9% of all USB related issues across windows OS's
*** Read first before actioning ***
>Right click My computer and manage, you are using Vista? So will probably need to run as admin.
>Go to device management and expand Universal Serial Bus controllers.
>Ok delete the lot
>Yup delete the lot
What this means is that it should now prompt you to reinstall the drivers for any USB device plugged in to the PC, yes you may find that you have to unplug and replug in your keyboard and mouse to re-install the drivers for those devices. But it should also re-install the Motorola Xoom drivers also.
At the end of the days its quicker to try this than re-install Windows
Unfortunately not every USB Root Hub or Host controller displays what it actually is, some do but that's a case of right clicking each one to see what it is. If for example it states that its a mouse then perhaps don't delete that one but hopefully you get my drift.
Nickitt said:
My question is, what would you do in my situation?
My Xoom connected to my computer (HP Pavilion dv6000) (Windows Vista) once before in past times. It will not connect anymore, I have done everything possible that people have said to do. Still in the same situation.
I connected it to my mothers Toshiba Satellite U505-S2950 (Windows 7)after installing Moto software, and its working perfectly.
Should I re-install Windows/Re-set to default? I've tried everything, from installing drivers, to changing permissions, to installing adb, blah blah blah.
I just recently found DropBox which I am using now, until I can figure out exactly what to do with my HP.
Anyone? TBH: I don't want to use my moms laptop every time I want to transfer a movie to my Xoom, rather it be mine.
Appreciation is high.
-Nic
Click to expand...
Click to collapse
/this happened to me aswell when i was running vista, if you havnt already tried then go check this site out tiny.cc/wk2fdw and download the file which will run a check and tell you what to do next
/if that doesnt work google "windows vista usb.inf and go from there, hope this helps

Can NOT access Folders from PC

I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
You are pulling down the notification bar and changing the connection from charging to transfer files, correct?
spotmark said:
You are pulling down the notification bar and changing the connection from charging to transfer files, correct?
Click to expand...
Click to collapse
^^^^This
Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
RMarkwald said:
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
Click to expand...
Click to collapse
Windows is notorious for phone connectivity not working if the USB drivers aren't correct or you have a bad cable.
I'll order Anker cables today...Thanks
I'll try anything. I just ordered the braided cables from Amazon and they show the phone is connected and charging but no files or folders.
I will order them today. I really appreciated your responses.
By the way, I just received the 360 Camera this morning.
-------------------
RMarkwald said:
Had same issue, Windows 10 x64. Windows Explorer would take forever to load the folders, then when they finally did, there were random blank folder icons and just a whole lot of weird going on... Yes, USB Transfer was selected from pull-down. Reboot of phone made no difference. Factory Reset, no change.
In the end, it started working normally after switching USB cables (Anker). I don't have USB-C port on my laptop, and was using another type of USB-A to C cable at the time, so I'm wondering if that was my issue. The Anker USB-A to C cable worked just fine, and haven't had the issue since.
Click to expand...
Click to collapse
Anker makes quality cables. I use them on my devices. That very well could have been the issue.
Sent from my Nexus 6P using Tapatalk
Learn Something New - Thank You
I didn't know I had to go to notifications in order to see the files and folders
in Windows Explorer. Evidently, either does the Zendesk Support they are using.
Thank You!
Franksr said:
I didn't know I had to go to notifications in order to see the files and folders
in Windows Explorer. Evidently, either does the Zendesk Support they are using.
Thank You!
Click to expand...
Click to collapse
Always start with the easy stuff.
Just received my device yesterday. Attempted to connect my device to my Windows 10 PC directly to my USB-C 3.1 port and it read the phone fine. I got the same issue as the earlier post, the phone shows PH-1 in Windows explorer. When I click on the phone to view the files it acts like it is loading the info, shows weird random folders, locks up then disconnects from showing up on the PC. I also attempted to use a USB-C to A plugging into one of my USB 3.0 ports and still the same thing. Has anyone gotten this to work yet? I am on Windows Creator Update. Thanks.
Me Too
Yep, got my Essential Phone a couple days ago. They're shipping these with just a Type-C USB cable. While I appreciate them future proofing things and all, my computer doesn't have a type C port. I ordered a Type-C to USB 3.1 adapter and also ordered a USB 3.1 to Type-C cable (cuz who doesn't need a spare cable, right?) Sooo .... I got both cable and adapter today. Same problem as described above. It detects the phone just fine, but all you get is "No Files" or "This Folder is Empty." Just "punting" and trying to copy to that big blank nothing errors out.
Yes, going to "Notifications," finding the connection and changing it from charging to file transfer works ... kind of. You can copy files in, but you can't do jack squat with them once they're there. And Essential Phone ships without any File Management app installed. (Or maybe they hid it far too well for me to find it??) And frequently, I'll get halfway done copying crap and then it craps out and stops copying half way through.
Essential is in serious danger of becoming a pure android enthusiast niche phone only. I don't think Andy Rubin wants to limit his phone's appeal like that. Clearly copying and managing files between the phone and PC and file management on the phone itself should be pretty basic stuff. For pretty much every other phone in existence, you plug into the computer and you are at least prompted on your phone whether you want to give your PC permission to access files on your phone. I've never seen another phone where you couldn't move/delete/copy/manage files already on the phone from your PC. Simply put, it shouldn't be this complicated and it should just work.
Laptop: Windows 10 Pro- 64bit
Essential PH-1
No issues on connections from Laptop to Essential Phone.
USB 3.1 A Cable to USB-C
See attached photos.
Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
how did you solve the problems? please i have the same problems.
Franksr said:
I've contacted Support from Essential but with no luck.
My problem is when I connect the Essential to the PC it automatically opens up
Windows Explorer and show NO FILES in FOLDER.
Any help would be most appreciated. I would love to transfer some pictures and music
from my PC.
Thanks
Click to expand...
Click to collapse
my problem is that the computer does not detect the phone

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