Database Info

Gear Apps Store Wont Load

Hi
As of yesterday at about 9PM, the gear Apps store is refusing to load - the app on my phone just shows a 100% white screen when I select 'Samsung Galaxy Apps'. This is 100% repeatable and occurs after restarting phone and watch and after re-installing the gear app on the phone.
Start App -->Goto Settings Tab --> Select 'Samsung Galaxy Apps'
Start App --> Goto Info Tab --> Select 'View More Watchfaces'
Start App --> Goto Info Tab --> Select 'View More Apps' under 'Suggested Apps'
Each of the above results in a 'Loading' dialogue followed by a 100% white screen from which I can only press the Androud 'Back' button to get back into the gear App. Extremely poor...
Interestingly this occurred about an hour after I left a poor review for the Gear App (Which I think is extremely poorly written) on the Play Store. I wonder if they have the ability to disable the watches features for anyone who expresses discontent with them!?
Nigel

I have a Samsung phone so I'm not sure if the steps would be the same for you. Go to Settings -> Applications -> Application manager and then find galaxy apps and clear cache and data if you can find it. For me on my Samsung phone it's a separate app from the Gear app. Hopefully that works for you.

Someone watching you Neo... What a ridiculous suggestion and theory about significant importance of your comment

Gio999 said:
Someone watching you Neo... What a ridiculous suggestion and theory about significant importance of your comment
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Lol, ever heard of 'tongue in cheek'?
Thought not!!
I fixed this by re-installing everything. It worked for a day (failing to load intermittantly), and then did exactly the same thing again - white screen, 100% failure to load gear app store. I now have no way to install apps until Samsung fixes whatever they broke.
Appears from another thread on here that I am not alone. Minded to just return the damn thing. Have avoided Samsung stuff for years due to poor quality software - looks like they have not improved.
Nigel
Sent from my SGP621 using Tapatalk

Outbreak444 said:
I have a Samsung phone so I'm not sure if the steps would be the same for you. Go to Settings -> Applications -> Application manager and then find galaxy apps and clear cache and data if you can find it. For me on my Samsung phone it's a separate app from the Gear app. Hopefully that works for you.
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Click to collapse
Thanks, tried that my phone does not have a 'galaxy apps' item installes never has had. I reset the cache for the three samsung components that the watch requirea, but still a blank screen rather than the apps store.
I think I will just give up and send it back! Shame cause the hardware side of it is great.
Nigel
Sent from my SGP621 using Tapatalk

veletron said:
Thanks, tried that my phone does not have a 'galaxy apps' item installes never has had. I reset the cache for the three samsung components that the watch requirea, but still a blank screen rather than the apps store.
I think I will just give up and send it back! Shame cause the hardware side of it is great.
Nigel
Sent from my SGP621 using Tapatalk
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Don't give up, mine did the same, so nothing, but I got it to work. I talked about it on the S3 forum here.

It 'fixed' itself this morning, but still fails intermittantly. Consoled myself by playing with the clever (but pretty pointless) youtube app for the watch. XENOZU

is it soleved yet ? i have the watch since december and this is the 8th time that i get the white screen on apps store. first it whas 2 or 3 days after reset my watch. but the last 3 mounths it whas good every day until today. i opened the gear apps store with bluetooth turned off.

Any solution guys, mine seems to have the same problems, and tried everything, is there a way to boot the phone in safe mode? and check

thanoss44 said:
Any solution guys, mine seems to have the same problems, and tried everything, is there a way to boot the phone in safe mode? and check
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Have you tried factory resetting the phone? I've used a couple of different phones with the watch and experienced an error similar to what's been described. The problem was solved by doing a clean install of the Samsung apps (via factory reset).

so annoying I got it working for a while by installing older version of gear manager and gear s plug-in but stopped again. The only other way it works is on the watch itself.
If you scroll through your watch face collection on watch, and go to get more watch faces you can access app store. But very limited function.

I had a very similar issue to this. I will copy/paste my post from another thread. Maybe it will work for you all:
"OK so you know how when you are first attempting to setup the watch it asks you to visit a website? You HAVE to visit that website if you want it to work on a non-Samsung phone! You cannot go to the Play Store and search for the Samsung Gear App. Why Samsung did this I have no idea. Basically what they have are TWO DIFFERENT Samsung Gear apps that appear to be identical; except one is for Samsung phones and one is for all others. WHY THEY DECIDED NOT TO STATE THIS ON THE APP PAGE IS BEYOND ME.
Anyway if you are having this problem, uninstall your Samsung Gear app. Then go to your watch, go to settings and choose the option to connect it to a new phone. On your cell phone, go to the website it tells you to. The website will ask you if you are using a Samsung phone or another phone, so obviously don't click the Samsung option. This will give you a direct link to the Samsung Gear app that is meant for all other phones.
Again it's a really bizarre thing on Samsung's part but I am so glad to have figure it out and I hope my post helps you guys or anyone else Googling this issue in the future."
EDIT: The website is http://apps.samsung.com/gear

OK did that chose the non Samsung phone and it redirected me on the app store for gear app. Downloaded it and had the same result... Go figure

Go figure
After going to the site it was stating and choosing the non galaxy version it went to the app store. Apparently I installed it and voila... The same happened..... What the...

Have you tried setting it up using a different phone?

You are right, installing it on my galaxy s6 is working right, but that's not the point since it does not work on my u11. Apparently that's the new way of forcing people to buy Samsung phones. Making products working correctly only with their brand. I feel pity for them.....

I have the same issue with zenfone 3. Its nearly one month of buying gear s3 and i factory reset my gear 4 times cuz of reinstalling the gear app. Its a shame for a top brand like samsung to have a software problem like this with a brilliant smart watch

[Q] Do Samsung Pay cards stay on watch when re-installing phone?

I'm a crackflasher and frequently am reinstalling my phone.
Do the cards listed in Samsung Pay on the watch stay on the watch when re-installing the phone, or do they get erased when the watch syncs with the phone for the first time?
The reason I ask is because when using Android Pay on my phone, if I reinstall the ROM without removing the card from Android Pay first, my banks see it as having it installed on multiple devices. AMEX for example only lets you have the card setup on 3(I think) devices.
Thanks for the info!

MrBrady said:
I'm a crackflasher and frequently am reinstalling my phone.
Do the cards listed in Samsung Pay on the watch stay on the watch when re-installing the phone, or do they get erased when the watch syncs with the phone for the first time?
The reason I ask is because when using Android Pay on my phone, if I reinstall the ROM without removing the card from Android Pay first, my banks see it as having it installed on multiple devices. AMEX for example only lets you have the card setup on 3(I think) devices.
Thanks for the info!
Click to expand...
Click to collapse
They get erased. I've done it twice. I setup my Gear S3 on my Note 2 perfectly, complete with Samsung Pay. I even got a letter from my bank saying my credit card has a "digital account number" associated with it using Samsung Pay. Then I had to reflash the ROM (because I messed it up trying to fix my Group MMS trying to install different versions of messenger apk). When re-registering the Gear S3 with my newly flashed Note 2, the Gear S3 had to do a "soft-reboot". I had to setup Samsung Pay again (enter the credit card number, sign your signature my Note 2, etc.). I got another letter from my bank saying my credit card has a new "digital account number" (which is different from the first one which no longer works). Everything works again.
EDIT *** Whether the first one is still considered "active' in the eyes of my bank, I don't know.

RexEscape said:
They get erased. I've done it twice. I setup my Gear S3 on my Note 2 perfectly, complete with Samsung Pay. I even got a letter from my bank saying my credit card has a "digital account number" associated with it using Samsung Pay. Then I had to reflash the ROM (because I messed it up trying to fix my Group MMS trying to install different versions of messenger apk). When re-registering the Gear S3 with my newly flashed Note 2, the Gear S3 had to do a "soft-reboot". I had to setup Samsung Pay again (enter the credit card number, sign your signature my Note 2, etc.). I got another letter from my bank saying my credit card has a new "digital account number" (which is different from the first one which no longer works). Everything works again.
EDIT *** Whether the first one is still considered "active' in the eyes of my bank, I don't know.
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Click to collapse
Great info! Thank you.

RexEscape said:
They get erased. I've done it twice. I setup my Gear S3 on my Note 2 perfectly, complete with Samsung Pay. I even got a letter from my bank saying my credit card has a "digital account number" associated with it using Samsung Pay. Then I had to reflash the ROM (because I messed it up trying to fix my Group MMS trying to install different versions of messenger apk). When re-registering the Gear S3 with my newly flashed Note 2, the Gear S3 had to do a "soft-reboot". I had to setup Samsung Pay again (enter the credit card number, sign your signature my Note 2, etc.). I got another letter from my bank saying my credit card has a new "digital account number" (which is different from the first one which no longer works). Everything works again.
EDIT *** Whether the first one is still considered "active' in the eyes of my bank, I don't know.
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Click to collapse
2 Questions, did you logged into the same Samsung account for gear manager after the flashing and did you logged in to your Samsung account before starting the pairing process. As far as I know, watch should not reset itself as long as you are pairing with the same phone and user account.

10urshin said:
2 Questions, did you logged into the same Samsung account for gear manager after the flashing and did you logged in to your Samsung account before starting the pairing process. As far as I know, watch should not reset itself as long as you are pairing with the same phone and user account.
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Hmm...I can't remember whether I'm signed into my phone using my Samsung account when I tried to reconnect the Gear S3 on a newly flashed ROM. I wish I remembered exactly what I did and when I did it. Sorry

I was thinking of using Titanium Backup to backup and restore all the Samsung Gear apps. This may remedy the card erasing solution.
Sent from my Nexus 6 using XDA Labs

If you have the LTE S3, you can pair it with a cheap phone dedicated solely to that task. It doesn't need a SIM, only a WiFi network. Plus a service like Digits, Google Voice, or NumberSync.

10urshin said:
2 Questions, did you logged into the same Samsung account for gear manager after the flashing and did you logged in to your Samsung account before starting the pairing process. As far as I know, watch should not reset itself as long as you are pairing with the same phone and user account.
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Click to collapse
Just a follow up, i just installed nougat update to my s6 edge with wiping data, i logged in to my samsung account and tried pairing phone with gear without resetting the gear, bluetooth pairing worked but as soon as i open gear manager it light reset the gear. After reset it restore all my gear data tho, except settings and widget orders.

I still can't remember whether I was logged into my Samsung account when I paired. It did pair after a light reset but Samsung Pay info was gone and I had to re-register my credit card again.

Lol, I had to redo my cards just after taking the pin code off.
Sent from my ONEPLUS A3000 using Tapatalk

So, having the PIN removed, does it just go directly to Samsung Pay without asking for a PIN when you long press the Back button?

RexEscape said:
So, having the PIN removed, does it just go directly to Samsung Pay without asking for a PIN when you long press the Back button?
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With my pin removed. I could no longer use Samsung pay. It basically deleted everything pay information wise to my watch. I redid a pin code. And basically started from scratch again. The bank even sent me a new letter about joining Samsung pay.
Sent from my ONEPLUS A3000 using Tapatalk

Samsung Pay Card Activation Trouble

I got a new debit card over a week ago and ever since I cannot get this new card verified with SPay for my Gear S watch! I've gotten it verified for my phone, however, no problem! I only wish it didn't have to be done once for the watch and once for the phone! Anybody else with this problem? The verifying center is no help at all, all they say is "Your token is activated"!
Sent from my SM-N930T using Tapatalk

This has suddenly become a problem for me as well. It seems every time they update the Samsung Pay Gear Plug-in app, it was disabling my card, and I was having to add it all over again. This last time, it won't let me add it.
Couple things:
- It works fine on Samsung Pay on the phone
- I've tried clearing cache and data
- I've tried uninstalling and reinstalling every Samsung Pay app - Phone, Gear Plug-in, and Framework
- Strange, when it fails (continuous spinning while trying to validate the card), it says Gear Not Responding, and my only option is to try again, or back up, where it tells me the card will be discarded. BUT, I get an email saying I've registered a new card?!?! (No card is available on the watch or showing in the plug-in app).
Samsung Pay help line says to factory reset the watch. Great, now every time they update the app I'm supposed to reset the watch and set everything back up the way I like it?! No thanks!
Any ideas?

arl16 said:
This has suddenly become a problem for me as well. It seems every time they update the Samsung Pay Gear Plug-in app, it was disabling my card, and I was having to add it all over again. This last time, it won't let me add it.
Couple things:
- It works fine on Samsung Pay on the phone
- I've tried clearing cache and data
- I've tried uninstalling and reinstalling every Samsung Pay app - Phone, Gear Plug-in, and Framework
- Strange, when it fails (continuous spinning while trying to validate the card), it says Gear Not Responding, and my only option is to try again, or back up, where it tells me the card will be discarded. BUT, I get an email saying I've registered a new card?!?! (No card is available on the watch or showing in the plug-in app).
Samsung Pay help line says to factory reset the watch. Great, now every time they update the app I'm supposed to reset the watch and set everything back up the way I like it?! No thanks!
Any ideas?
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It was my bank that finally figured out it was something on their end. I never got an explanation of the problem.

SM-R765A - Problem after Tizen 3 update

Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks

This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk

Another bug. I have credit card (black)when i win Samsung Rewards . When add this card , app Samsung Pay is closed.

maddie01 said:
This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk
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Click to collapse
Tried the log in/out. Nothing.
Changed the phone and reset gear. Nothing.
No one else with this problem?

Really no one with ATT version had the same problem?

wisefreakz said:
Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks
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Click to collapse
Same problem here. No solution yet. I've already done factory resets, but no changes.

andre.berenguel said:
Same problem here. No solution yet. I've already done factory resets, but no changes.
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Click to collapse
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.

All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.

rogerperk said:
All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.
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Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.

wisefreakz said:
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.
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Click to collapse
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watches seem to operate more on emotion than logic sometimes.

rogerperk said:
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watcher seem to operate more on emotion than logic sometimes.
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Click to collapse
Hahaha... Too much emotional!!!

wisefreakz said:
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.
Click to expand...
Click to collapse
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)

mythoc said:
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)
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Click to collapse
Just found this thread after ages of this message on my S3 conneced to my Note 8 and this did not work. I used Edge, accepted the agreements, rebooted watch then phone and watch but still get the message!

Question Anyone using Samsung Pay? Doesn't work on my Galaxy Watch4 Classic

I am trying to set up Samsung Pay on my new Galaxy Watch4 Classic. No matter what I do, I can't get past this screen! Paired with Z Fold3. Touching the button with the arrow does nothing. Any help would be appreciated!

Update: Maybe this has something to do with it? Every time I open the Samsung Pay watch plug in on my phone it tells me it needs to update the Samsung Pay app on my watch. But every time it fails. Yes I've rebooted. No reason given. Any ideas? Phone is Z Fold 3.

maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region

carlitobahsoun said:
maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region
Click to expand...
Click to collapse
Yes works fine on ZF3 and on my GW3 up until I cleared it. I'm in the USA and it's a US watch purchased directly from AT&T.

I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!

roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
Click to expand...
Click to collapse
I will try that thank you.

roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
Click to expand...
Click to collapse
Nope didn't work, or I didn't do it right. I've had my watch disconnected from the phone (even turned off remote connection), WiFi only, for 2 hours now. Opened the Samsung Pay app many times, never prompted for an update and nothing ever happened on its own. Still can't get past that Get Started screen with the arrow button. Is there a way to manually trigger an update or clear data for an app directly from the watch? I couldn't find Samsung Pay in the Play store either to update or reinstall.

Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.

roaddog665 said:
Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.
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Click to collapse
Thank you, good advice. Unfortunately that's the first thing I tried and there actually is no option to reset. Usually you can click on Storage and then have Clear Cache and Clear Data. Clicking on Storage for Samsung Pay does nothing. No option to clear anything. Can't uninstall either. The closest I could come to this was uninstalling and reinstalling the Samsung Pay Watch Plugin from my phone, and that didn't help. I did talk to Samsung and they want me to bring it to a service center or ship to them for physical repair, which is about what I was expecting for an answer. I did try resetting the watch back to factory defaults and reinstalling the wearables app on my phone, no luck. Brought me right back to the same place. I guess I will try exchanging it since I just bought it, and if the new one doesn't work I'll just go back to my GW3. Thank you for your help.

Did you tried to reset App data from ADB? ADB is a debug protocol for Android devices. With ADB you can do things which no allowed to do in User Interface. In Android OEMs like Samsung are disabling to much features in UI because they think people are dumb and they don't wanna mess your phone if you are not experienced user. With ADB you can do too much things in Android devices. I don't know how to reset app data with ADB but I did it before, just search the web.

Its easy. i had the same issue, only solved by doing this. Install APKPure and search for updates for your apps. it should appear there.update it, and afterwards you can uninstall the APKPure.
Best of luck mate.

Hi, was this ever solved in the end? I am just experiencing this issue... It's because of the new update for the Watch Plug-In, for some reason it cannot update the app on the watch itself or communicate to that app at all... I still experience that same stuck screen!! Any help would be appreciated.