Hi
As of yesterday at about 9PM, the gear Apps store is refusing to load - the app on my phone just shows a 100% white screen when I select 'Samsung Galaxy Apps'. This is 100% repeatable and occurs after restarting phone and watch and after re-installing the gear app on the phone.
Start App -->Goto Settings Tab --> Select 'Samsung Galaxy Apps'
Start App --> Goto Info Tab --> Select 'View More Watchfaces'
Start App --> Goto Info Tab --> Select 'View More Apps' under 'Suggested Apps'
Each of the above results in a 'Loading' dialogue followed by a 100% white screen from which I can only press the Androud 'Back' button to get back into the gear App. Extremely poor...
Interestingly this occurred about an hour after I left a poor review for the Gear App (Which I think is extremely poorly written) on the Play Store. I wonder if they have the ability to disable the watches features for anyone who expresses discontent with them!?
Nigel
I have a Samsung phone so I'm not sure if the steps would be the same for you. Go to Settings -> Applications -> Application manager and then find galaxy apps and clear cache and data if you can find it. For me on my Samsung phone it's a separate app from the Gear app. Hopefully that works for you.
Someone watching you Neo... What a ridiculous suggestion and theory about significant importance of your comment
Gio999 said:
Someone watching you Neo... What a ridiculous suggestion and theory about significant importance of your comment
Click to expand...
Click to collapse
Lol, ever heard of 'tongue in cheek'?
Thought not!!
I fixed this by re-installing everything. It worked for a day (failing to load intermittantly), and then did exactly the same thing again - white screen, 100% failure to load gear app store. I now have no way to install apps until Samsung fixes whatever they broke.
Appears from another thread on here that I am not alone. Minded to just return the damn thing. Have avoided Samsung stuff for years due to poor quality software - looks like they have not improved.
Nigel
Sent from my SGP621 using Tapatalk
Outbreak444 said:
I have a Samsung phone so I'm not sure if the steps would be the same for you. Go to Settings -> Applications -> Application manager and then find galaxy apps and clear cache and data if you can find it. For me on my Samsung phone it's a separate app from the Gear app. Hopefully that works for you.
Click to expand...
Click to collapse
Thanks, tried that my phone does not have a 'galaxy apps' item installes never has had. I reset the cache for the three samsung components that the watch requirea, but still a blank screen rather than the apps store.
I think I will just give up and send it back! Shame cause the hardware side of it is great.
Nigel
Sent from my SGP621 using Tapatalk
veletron said:
Thanks, tried that my phone does not have a 'galaxy apps' item installes never has had. I reset the cache for the three samsung components that the watch requirea, but still a blank screen rather than the apps store.
I think I will just give up and send it back! Shame cause the hardware side of it is great.
Nigel
Sent from my SGP621 using Tapatalk
Click to expand...
Click to collapse
Don't give up, mine did the same, so nothing, but I got it to work. I talked about it on the S3 forum here.
It 'fixed' itself this morning, but still fails intermittantly. Consoled myself by playing with the clever (but pretty pointless) youtube app for the watch. XENOZU
is it soleved yet ? i have the watch since december and this is the 8th time that i get the white screen on apps store. first it whas 2 or 3 days after reset my watch. but the last 3 mounths it whas good every day until today. i opened the gear apps store with bluetooth turned off.
Any solution guys, mine seems to have the same problems, and tried everything, is there a way to boot the phone in safe mode? and check
thanoss44 said:
Any solution guys, mine seems to have the same problems, and tried everything, is there a way to boot the phone in safe mode? and check
Click to expand...
Click to collapse
Have you tried factory resetting the phone? I've used a couple of different phones with the watch and experienced an error similar to what's been described. The problem was solved by doing a clean install of the Samsung apps (via factory reset).
so annoying I got it working for a while by installing older version of gear manager and gear s plug-in but stopped again. The only other way it works is on the watch itself.
If you scroll through your watch face collection on watch, and go to get more watch faces you can access app store. But very limited function.
I had a very similar issue to this. I will copy/paste my post from another thread. Maybe it will work for you all:
"OK so you know how when you are first attempting to setup the watch it asks you to visit a website? You HAVE to visit that website if you want it to work on a non-Samsung phone! You cannot go to the Play Store and search for the Samsung Gear App. Why Samsung did this I have no idea. Basically what they have are TWO DIFFERENT Samsung Gear apps that appear to be identical; except one is for Samsung phones and one is for all others. WHY THEY DECIDED NOT TO STATE THIS ON THE APP PAGE IS BEYOND ME.
Anyway if you are having this problem, uninstall your Samsung Gear app. Then go to your watch, go to settings and choose the option to connect it to a new phone. On your cell phone, go to the website it tells you to. The website will ask you if you are using a Samsung phone or another phone, so obviously don't click the Samsung option. This will give you a direct link to the Samsung Gear app that is meant for all other phones.
Again it's a really bizarre thing on Samsung's part but I am so glad to have figure it out and I hope my post helps you guys or anyone else Googling this issue in the future."
EDIT: The website is http://apps.samsung.com/gear
OK did that chose the non Samsung phone and it redirected me on the app store for gear app. Downloaded it and had the same result... Go figure
Go figure
After going to the site it was stating and choosing the non galaxy version it went to the app store. Apparently I installed it and voila... The same happened..... What the...
Have you tried setting it up using a different phone?
You are right, installing it on my galaxy s6 is working right, but that's not the point since it does not work on my u11. Apparently that's the new way of forcing people to buy Samsung phones. Making products working correctly only with their brand. I feel pity for them.....
I have the same issue with zenfone 3. Its nearly one month of buying gear s3 and i factory reset my gear 4 times cuz of reinstalling the gear app. Its a shame for a top brand like samsung to have a software problem like this with a brilliant smart watch
Related
I changed my main screen to show the time and weather, and it says: tap here to use location info on mobile phone. I tap it but it does nothing. I am on a Galaxy S 5.
dave1977nj said:
I changed my main screen to show the time and weather, and it says: tap here to use location info on mobile phone. I tap it but it does nothing. I am on a Galaxy S 5.
Click to expand...
Click to collapse
Did you solve this, I too am having the same problem
alienmaan said:
Did you solve this, I too am having the same problem
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Click to collapse
I had this issue on my GS6 and it drove me crazy. I ended up using D.M.A. Navi Watch instead. It shows the weather by default and when you're navigating somewhere it shows you directions. I was finally able to get the weather service to work with the stock weather watch face by uninstalling everything to do with Gear from my phone and reinstalling. I think the problem was initially with the WeatherProvider app, but it's one of the pieces of software that's installed automatically when you pair your Gear 2, so you have to uninstall all of the Gear software and let it reinstall itself when you pair your Gear again. It's a pain I know, but I don't know a way around it.
Noyes86 said:
I had this issue on my GS6 and it drove me crazy. I ended up using D.M.A. Navi Watch instead. It shows the weather by default and when you're navigating somewhere it shows you directions. I was finally able to get the weather service to work with the stock weather watch face by uninstalling everything to do with Gear from my phone and reinstalling. I think the problem was initially with the WeatherProvider app, but it's one of the pieces of software that's installed automatically when you pair your Gear 2, so you have to uninstall all of the Gear software and let it reinstall itself when you pair your Gear again. It's a pain I know, but I don't know a way around it.
Click to expand...
Click to collapse
Samsung is such a jerk that it ruins something on purpose so that people will go and buy new one instead.
Beginning to think that the Samsung remark is on target. I spent over an hour on phone with tech - my belief that users give up and purchase new phone. However, it does not make me want to invest in Samsung tech when this happens.
dave1977nj said:
I changed my main screen to show the time and weather, and it says: tap here to use location info on mobile phone. I tap it but it does nothing. I am on a Galaxy S 5.
Click to expand...
Click to collapse
Galaxy Note 8 and Galaxy Gear 2 Neo. I unpaired my watch, uninstalled the Gear app on my phone and the other 3 apps it said would be uninstalled. I touched Pair in bluetooth to reconnect to my watch and go through that. It should start installing the gear app on the phone. Allow phone/gear pair. It took 3 tries for successful pair. This fixed my weather on the watch. Hope this helps.
Hello, I had just bought my gear 2 today and after charging it fully I tried to follow the instructions and download the gear manager app on my galaxy note 4. It installed the latest version. I opened it and it immediately crashed. The only way I can open the app is to press the active apps button at the bottom of the phone and go to the app that way. Doing that it pairs and finds the watch just fine. I press on the gear to start "connecting" after it paired. It endlessly connects, with no error messages. I've updated the gear via kies. I've installed a previous version of gear manager. I've factory reset the gear. All to no avail. I've gotten around the startup wizard on the gear so I can use it but the time is wrong, and I can't use any of the actually useful functions that you need to pair with a phone to use. I called Samsung and talked to some Asian chick who told me to restart the phone and the watch. Obviously that didn't work and I had already tried it so I yelled at her and she created a report. Don't know what that will do for me then she referred me to a freakin best buy and said I quote "go to local best buy and have them look at it"
Seriously hoping if any of you can help me. I don't know what to do after this and I really wanna be able to see even a correct time on my watch. Thanks in advance for anything you can do to help.
Hi all, I just picked up the lovely S3 Frontier.
When I click "view watch faces" or "view more apps" in the gear app
the Samsung Gear APP, after a quick "loading", displays white screen with error
"{"returnCode":"0","errorCode":"0003","errorMsg":" System Error!-[0003]"}"
for the rest, everything works.
I uninstalled the Gear app, the Gear S Plugins and Samsung Accessory Service. Rebooted the S3.
Reinstalled everything but the error remains.
For the rest, everything works just fine.
I can't find anything googling so any help would be greatly appreciated.
Thanks in Advance!!!
blackspp said:
Hi all, I just picked up the lovely S3 Frontier.
When I click "view watch faces" or "view more apps" in the gear app
the Samsung Gear APP, after a quick "loading", displays white screen with error
"{"returnCode":"0","errorCode":"0003","errorMsg":" System Error!-[0003]"}"
for the rest, everything works.
I uninstalled the Gear app, the Gear S Plugins and Samsung Accessory Service. Rebooted the S3.
Reinstalled everything but the error remains.
For the rest, everything works just fine.
I can't find anything googling so any help would be greatly appreciated.
Thanks in Advance!!!
Click to expand...
Click to collapse
I've no problems so far with my Gear S3 Frontier in combination with my Samsung Galaxy S7Edge...
To what phone are you connected? Probably not a Samsung product?
If not: Gear Apps Store is part of "Galaxy Apps": maybe Galaxy Apps must be installed too on your device? "Samsung Account"?
Hi, mate 9. Everything else is working fine. I'll install galaxy apps, see what that does, thanks.
Fixed it by deleting all Samsung apps cache on the phone. This results in a soft reset on the watch. After re-pairing it works!
I'm having the exact same problem, only for me it doesn't go away after a reset. I've tried resetting all apps, even reinstalling them, resetting the S3, restarting my phone, but nothing seems to work. I can install apps from the watch itself just fine (just the 10 suggestions), but the Gear app just doesn't work.
I did all that after which it worked but I did do something else in between.
I downloaded the galaxy apps apk, from somewhere, ran it but it said no go, only run on Samsung phones.
Maybe that app flipped a bit somewhere, who knows!
I have a similar issue, get a pure white screen on the gear phone app. When I try and load the apps store. Fixed it by resetting watch deleting all the samsung apps, and then reinstalling and re setting everything up. It worked for about a day, and then failed in exactly the same way. I give up with this device, and I shall not be wasting another 30 mins doing the same long-winded process again. Samsung makes nice hardware, but as usual, the software is crud!
I note that Samsung changed the website end of the gear apps store the other day - looks like they fouled it up and have not bothered to fix it yet.
Mine has been working just fine after fixing it and I'm on the gear app store a lot at the moment fooling around with new stuff.
I do agree with you, Samsung is the worst sw developer. Take a look at my 3000 bucks smart tv, it's such a mess!
Mine 'fixed' its self this morning. The white screen is where the app loads content web browser style, they fouled something up server side is my guess. It still fails sometimes, and getting any app to actually install requires several attempts. Pish software.
Sent from my SGP621 using Tapatalk
i just got my Gear S3 and i'm having the same problem how did you guys fixed this?
Thanks in advance
Any fix for this problem???
I had this issue as well. Some apps or watchfaces would install but most wouldn't. I connected phone and watch to home WiFi and everything installed. I have Sprint LG v30+ paired with watch. Over the network, it's hit or miss but on WiFi all seems to work.
Hello,
I have the Note 10+ and the new Galaxy Watch 4. Since a recent update now on the phone it says that the Samsung Galaxy watch 4 Plugin keeps stopping. I've tried wiping cache and data on the plugin, the wear app on the phone, wiping cache and dalvik, going back to the last version all without any resolution. I'm wondering if anyone else has run into this and if there's a fix for it.
Thanks in advanced
drivel2787 said:
Hello,
I have the Note 10+ and the new Galaxy Watch 4. Since a recent update now on the phone it says that the Samsung Galaxy watch 4 Plugin keeps stopping. I've tried wiping cache and data on the plugin, the wear app on the phone, wiping cache and dalvik, going back to the last version all without any resolution. I'm wondering if anyone else has run into this and if there's a fix for it.
Thanks in advanced
Click to expand...
Click to collapse
I'm having the same problem on a Note 20 ultra.
The watch is discovered by my phone. They Bluetooth pair just fine, but I can never get past the "Agree" screen to actually get the watch connected to galaxy wear before the app crashes.
- Removed and uninstalled the Galaxy Watch Plugin (for the 2018 model)
- Unpaired my Galaxy watch (2018)
- Uninstalled Smart Things (Suggestion on another forum)
- Uninstalled Android System Webview (suggestion on another forum)
- Factory reset my phone and did not restore
Nothing I do works, Samsung support was rude to say the least. They are replacing the watch as that's what they suspect the problem is.
I suspect crappy app development.
BadSquishy86 said:
I'm having the same problem on a Note 20 ultra.
The watch is discovered by my phone. They Bluetooth pair just fine, but I can never get past the "Agree" screen to actually get the watch connected to galaxy wear before the app crashes.
- Removed and uninstalled the Galaxy Watch Plugin (for the 2018 model)
- Unpaired my Galaxy watch (2018)
- Uninstalled Smart Things (Suggestion on another forum)
- Uninstalled Android System Webview (suggestion on another forum)
- Factory reset my phone and did not restore
Nothing I do works, Samsung support was rude to say the least. They are replacing the watch as that's what they suspect the problem is.
I suspect crappy app development.
Click to expand...
Click to collapse
I finally got mine to work. Is your phone stock or is it rooted and bootloader unlocked? I found that my issue was actually due to a plugin or whatever in magisk, once I disabled it, I was able to set everything up fine!
drivel2787 said:
I finally got mine to work. Is your phone stock or is it rooted and bootloader unlocked? I found that my issue was actually due to a plugin or whatever in magisk, once I disabled it, I was able to set everything up fine!
Click to expand...
Click to collapse
No, not rooted just stock from my carrier. I'm legit ready to just send it back and look for a galaxy watch (2018) with LTE
BadSquishy86 said:
No, not rooted just stock from my carrier. I'm legit ready to just send it back and look for a galaxy watch (2018) with LTE
Click to expand...
Click to collapse
I don't blame you. Have you looked at the plugin version and seen if you can roll back to a later apk to test it? Cleared cache/data and uninstalled and reinstalled? Any weird third party apps installed?
drivel2787 said:
I don't blame you. Have you looked at the plugin version and seen if you can roll back to a later apk to test it? Cleared cache/data and uninstalled and reinstalled? Any weird third party apps installed?
Click to expand...
Click to collapse
I was suspecting third party apps so I just factory reset and uninstalled and many apps as I was allowed to uninstall. (Carriers here have almost no bloatware).
Unfortunately the version I have for the plugin appears to be the only version. I might be able to roll back the galaxy wear app. The only other thing I can think of is an issue with the latest update for my phone.
drivel2787 said:
Hello,
I have the Note 10+ and the new Galaxy Watch 4. Since a recent update now on the phone it says that the Samsung Galaxy watch 4 Plugin keeps stopping. I've tried wiping cache and data on the plugin, the wear app on the phone, wiping cache and dalvik, going back to the last version all without any resolution. I'm wondering if anyone else has run into this and if there's a fix for it.
Thanks in advanced
Click to expand...
Click to collapse
I have similar issue and no resolution. My phone is OnePlus 7T Pro and the Galaxy Watch4 plugin keeps crashing if I try to open Galaxy Wearable app. This started happening only on the second evening after installing that app and pairing the watch.
I have looked at the stacktrace by sending feedback and checking the details. The stacktrace indicates my crashes have something to do with Samsung Pay which isn't even available in my country (Finland).
eldis said:
I have similar issue and no resolution. My phone is OnePlus 7T Pro and the Galaxy Watch4 plugin keeps crashing if I try to open Galaxy Wearable app. This started happening only on the second evening after installing that app and pairing the watch.
I have looked at the stacktrace by sending feedback and checking the details. The stacktrace indicates my crashes have something to do with Samsung Pay which isn't even available in my country (Finland).
Click to expand...
Click to collapse
I could for sure remove samsung pay, i don't even use it (I use google pay).
This is really dumb though, it shouldn't be this difficult to setup a watch.
eldis said:
I have similar issue and no resolution. My phone is OnePlus 7T Pro and the Galaxy Watch4 plugin keeps crashing if I try to open Galaxy Wearable app. This started happening only on the second evening after installing that app and pairing the watch.
I have looked at the stacktrace by sending feedback and checking the details. The stacktrace indicates my crashes have something to do with Samsung Pay which isn't even available in my country (Finland).
Click to expand...
Click to collapse
Interesting.... My phone has samsung pay on it but I have it frozen with Titanium backup and so far no issues here. Other than Samsung did an EPIC fail releasing this watch with no BP monitor since that's the main reason I bought it. Luckily I found a work-around here on XDA to fix that
drivel2787 said:
Interesting.... My phone has samsung pay on it but I have it frozen with Titanium backup and so far no issues here. Other than Samsung did an EPIC fail releasing this watch with no BP monitor since that's the main reason I bought it. Luckily I found a work-around here on XDA to fix that
Click to expand...
Click to collapse
No dice for me, same issue even without Samsung pay.
BadSquishy86 said:
No dice for me, same issue even without Samsung pay.
Click to expand...
Click to collapse
If I'm interpreting the stack trace correctly, the problem is that the app (Watch4 plugin) receives an invalid response or something it doesn't understand. It's trying to update something related to Samsung Pay from a server or from watch.
I guess it will get fixed with an update and hopefully soon.
PS. Next time when the crash dialog pops up could you press the report button and then check the details of what would get sent? In the details there's a button to open the stack trace. Check if the first few rows mention anything about Samsung Pay
eldis said:
If I'm interpreting the stack trace correctly, the problem is that the app (Watch4 plugin) receives an invalid response or something it doesn't understand. It's trying to update something related to Samsung Pay from a server or from watch.
I guess it will get fixed with an update and hopefully soon.
PS. Next time when the crash dialog pops up could you press the report button and then check the details of what would get sent? In the details there's a button to open the stack trace. Check if the first few rows mention anything about Samsung Pay
Click to expand...
Click to collapse
After today's update to Galaxy Wearable app and to the watch the crashes are now gone. I'm trying to not touch anything Samsung Pay related in the wearable app or the watch to not trigger whatever was causing the crashes. It might still be that it's some scheduled job that only starts after a while like it did on the first time.
eldis said:
If I'm interpreting the stack trace correctly, the problem is that the app (Watch4 plugin) receives an invalid response or something it doesn't understand. It's trying to update something related to Samsung Pay from a server or from watch.
I guess it will get fixed with an update and hopefully soon.
PS. Next time when the crash dialog pops up could you press the report button and then check the details of what would get sent? In the details there's a button to open the stack trace. Check if the first few rows mention anything about Samsung Pa
Click to expand...
Click to collapse
eldis said:
If I'm interpreting the stack trace correctly, the problem is that the app (Watch4 plugin) receives an invalid response or something it doesn't understand. It's trying to update something related to Samsung Pay from a server or from watch.
I guess it will get fixed with an update and hopefully soon.
PS. Next time when the crash dialog pops up could you press the report button and then check the details of what would get sent? In the details there's a button to open the stack trace. Check if the first few rows mention anything about Samsung Pay
Click to expand...
Click to collapse
Unfortunately, it won't let me actually see the log files of what happened. Just lets me send them off to Samsung via Samsung members. I can't even view the logs there either.
They probably go off to an unmonitored inbox
eldis said:
After today's update to Galaxy Wearable app and to the watch the crashes are now gone. I'm trying to not touch anything Samsung Pay related in the wearable app or the watch to not trigger whatever was causing the crashes. It might still be that it's some scheduled job that only starts after a while like it did on the first time.
Click to expand...
Click to collapse
same problem for me still
Hi same problem here, Oneplus 7T Pro. Any fixes? It's very annoying. Tried everything except for clean wipe my phone.
solanum80 said:
Hi same problem here, Oneplus 7T Pro. Any fixes? It's very annoying. Tried everything except for clean wipe my phone.
Click to expand...
Click to collapse
For me it stopped after the watch got update and I've not touched anything Samsung Pay related since. Have you already got the watch update?
GUYS I GOT IT WORKING!!!
1) Uninstall the galaxy watch 4 plugin
2) Clear cache and atorage
3) Unpair the watch4 if it actually Bluetooth paired
3) Download and install the Galaxy Watch 3 plugin (I had to download the apk outside the ayatore)
4) setup your watch again. I was shocked when the app didn't crash.
BadSquishy86 said:
GUYS I GOT IT WORKING!!!
1) Uninstall the galaxy watch 4 plugin
2) Clear cache and atorage
3) Unpair the watch4 if it actually Bluetooth paired
3) Download and install the Galaxy Watch 3 plugin (I had to download the apk outside the ayatore)
4) setup your watch again. I was shocked when the app didn't crash.
Click to expand...
Click to collapse
Wait - you replaced watch4 plugin by watch3 plugin? While pairing Galaxy Watch 4?
had this same issue today, tried everything.
managed to fix, heres what i did
uninstalled watch manager plugin and galaxy wearable completely
install galaxy wearable
install Galaxy Watch4 Plugin_v2.2.11.21120251 apk manually
start setup and all fine, seems its an issue with the latest plugin Galaxy Watch4 Plugin_v2.2.11.22012751
all back working and paired now
hope this helps someone
I am trying to set up Samsung Pay on my new Galaxy Watch4 Classic. No matter what I do, I can't get past this screen! Paired with Z Fold3. Touching the button with the arrow does nothing. Any help would be appreciated!
Update: Maybe this has something to do with it? Every time I open the Samsung Pay watch plug in on my phone it tells me it needs to update the Samsung Pay app on my watch. But every time it fails. Yes I've rebooted. No reason given. Any ideas? Phone is Z Fold 3.
maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region
carlitobahsoun said:
maybe ur watch region CSC dont allow samsung pay .
samsung pay work in ur fold3 ?
check ur watch region
Click to expand...
Click to collapse
Yes works fine on ZF3 and on my GW3 up until I cleared it. I'm in the USA and it's a US watch purchased directly from AT&T.
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
Click to expand...
Click to collapse
I will try that thank you.
roaddog665 said:
I had the same issue with mine when I first got it. I THINK what I did was disconnect from my phone and make sure the watch was connected to my home WiFi. Then it updated and I could set it up. It's been awhile so I can't remember for sure. Hope that helps!
Click to expand...
Click to collapse
Nope didn't work, or I didn't do it right. I've had my watch disconnected from the phone (even turned off remote connection), WiFi only, for 2 hours now. Opened the Samsung Pay app many times, never prompted for an update and nothing ever happened on its own. Still can't get past that Get Started screen with the arrow button. Is there a way to manually trigger an update or clear data for an app directly from the watch? I couldn't find Samsung Pay in the Play store either to update or reinstall.
Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.
roaddog665 said:
Ok, I may not be remembering correctly either. I would try resetting the samsung pay watch app in the Galaxy Wearable app. Watch settings>apps>app settings>samsung pay. Get into the settings there and check the version, it may let you update the watch plug in from there. If not I'd use the reset option.
Click to expand...
Click to collapse
Thank you, good advice. Unfortunately that's the first thing I tried and there actually is no option to reset. Usually you can click on Storage and then have Clear Cache and Clear Data. Clicking on Storage for Samsung Pay does nothing. No option to clear anything. Can't uninstall either. The closest I could come to this was uninstalling and reinstalling the Samsung Pay Watch Plugin from my phone, and that didn't help. I did talk to Samsung and they want me to bring it to a service center or ship to them for physical repair, which is about what I was expecting for an answer. I did try resetting the watch back to factory defaults and reinstalling the wearables app on my phone, no luck. Brought me right back to the same place. I guess I will try exchanging it since I just bought it, and if the new one doesn't work I'll just go back to my GW3. Thank you for your help.
Did you tried to reset App data from ADB? ADB is a debug protocol for Android devices. With ADB you can do things which no allowed to do in User Interface. In Android OEMs like Samsung are disabling to much features in UI because they think people are dumb and they don't wanna mess your phone if you are not experienced user. With ADB you can do too much things in Android devices. I don't know how to reset app data with ADB but I did it before, just search the web.
Its easy. i had the same issue, only solved by doing this. Install APKPure and search for updates for your apps. it should appear there.update it, and afterwards you can uninstall the APKPure.
Best of luck mate.
Hi, was this ever solved in the end? I am just experiencing this issue... It's because of the new update for the Watch Plug-In, for some reason it cannot update the app on the watch itself or communicate to that app at all... I still experience that same stuck screen!! Any help would be appreciated.