So I just sent my note 5 into Samsung for wireless charge my issues and some other issues. I have rooted my device so the Knox counter is obviously tripped. What do you think my chances of them not caring or at least not factoring that into the issue.
I did unroot it and factory reset it (crap I think I did)
If its a hardware issue, how can they deny what you did with software
weirdfate said:
So I just sent my note 5 into Samsung for wireless charge my issues and some other issues. I have rooted my device so the Knox counter is obviously tripped. What do you think my chances of them not caring or at least not factoring that into the issue.
I did unroot it and factory reset it (crap I think I did)
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its hard to say
look at the lgg4s they have hardware issues and if u unlock the bootloader they were and are denying some not all for waranty repairs.
even though its a known hardware fault
weirdfate said:
So I just sent my note 5 into Samsung for wireless charge my issues and some other issues. I have rooted my device so the Knox counter is obviously tripped. What do you think my chances of them not caring or at least not factoring that into the issue.
I did unroot it and factory reset it (crap I think I did)
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Click to collapse
Well I'll tell you this ... I sent mine into the one in Texas for repairs because the top 2 inches of the screen was dying for no reason (getting darker and darker) the more I used it I got the phone back in 12 days and they never said a word about the warranty bit since my knox was tripped and not only did they put a brand new screen on it they gave me a brand new spen to because I actually broke mine but glued it back together but I never said anything about the spen they did that on their own which I totally appreciated because they went out of their way to do something I didn't say anything about so what does that tell you?
well its coming back tomorrow. They claim it needed a software update to fix the issues but i remember updateing to the latest
I'm assuming its coming with an unreleased build on it
ill keep people updated
well it had QB1 with is what i believe i sent it in with so I'm not sure what they updated?
Related
So I just got this Captivate and it's not rooted or anything. I used the Sideloading Wonder just once for an app. But then I tried to do a software update and the phone went black. After about 30 minutes it was really hot and I could not turn it back on. Any suggestions as to what the problem may be?
Installing one app with sideload wonder mechine, should not have casued any issues.
If your phone "Bricked" while downloading and installing the update, I recommend taking it into an AT&T warranty center and have them replace it. There are ways in most cases to unbrick the phone (I think), but that requires flashing a ROM which will void the warranty and possibility make it so you cannot replace the phone under warranty.
When you go into the warranty store that you received a message to update the phone and it froze during the update and will not wake back up. They will either fix it on the spot, which I doubt, or excahnge it for a referb that will still be under warranty for the rest of your 1 year warranty period.
Is there any reason the phone isnt coming back on at all. I mean do you think maybe the battery could just be shot and all i need is a new battery?
If its a new phone and not refurbished, I highly doubt its just the battery.
On another android forum there was a topic about over clocking, it mentioned the battery will begin to deteriorate when it hits temperatures around 140F, it never said it would completely fail. (correct me if I'm wrong)
But, it may be possible, but I don't think it would be the complete reason.
Sent from my SAMSUNG-SGH-I897 using XDA App
So I have a new Galaxy S3 I747 Bell Canada, and I'm thinking of rooting it, but I still have 11 months of warranty left. Now I know that I can just follow the complicated guides to 'unroot' it, if I need to send it back, but has that ever actually worked for anyone here?
Because think about it. If you need to send your phone back for warranty, it is probably broken, right? If your phone is broken, how can you possibly unroot it first? Sure there are some non-bricked reasons you could send your phone back, such as a broken camera or a small deadzone in the touchscreen, but I'm just worried that my phone will suffer a NAND flash breakdown (after that whole kefuffle in the news) or a malfunctioning CPU while in a rooted state.
But then I think, well if the NAND flash or CPU completely dies, will THEY even be able to tell if the phone is rooted? I mean sure they have tools where they can rip the flash out of the mobo and read it and see if it's rooted, but to do all that would cost them labour hours. I would imagine if I sent back a rooted phone with just a broken camera, they would turn on the phone and see the big "THIS PHONE IS ROOTED!!!" message and refuse my warranty, but if I can turn my phone on, I will unroot it before I send it in for a broken camera. But if the phone CANT turn on, would they really bother with all those low-level hardware tools to try and fix my phone and see if its rooted? Wouldn't they just send me a new phone, and possibly try and refurbish my broken one to resell, without ever noticing that its rooted?
Depends on what your issue. Most of the buttons on my D2 stopped working and I had to send it in for warranty. Had to sbf and wipe and then it was fine. VZ has additional "root counter" features, but as you aren't using their device the standard unroot procedures should be fine. I think they take care of the on-board root counter.
If your phone is completely unusable then you're just out back. Obviously you can't take care of what you need to do if the phone isn't functioning at all. That said, depending on the damage they might not even be able to check for root anyway, and they just might not care. Also depends on your carrier's policies.
Honestly i don't recomend rooting ur phone on the the warranty period
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
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If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
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Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
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Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
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Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
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Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on
Hi.
I have a problem. My s7 reboots itself. Sometimes it works for a day, but sometimes it reboots after 5 min of using.
When it's started phone was rooted and was flashed custom rom. It works on this rom for 2-3 weeks with no problem, but after I charged ones it starts to restarted by itself. I menage to flash original firmware 6.0.1. but the problem still exist.
Does it mean motherboard is broken?
i have the same problem.. any solution? i'm afraid my phone won't be under warranty because i broke the back glass and triggered the knox counter
No solution here.
daede86 said:
i have the same problem.. any solution? i'm afraid my phone won't be under warranty because i broke the back glass and triggered the knox counter
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This is corrupt motherboard. Had the same issue and got it replaced. Also got these weird artefacts on the screen.
Are you using xposed?I've had similar issues!
1989dsr said:
Are you using xposed?I've had similar issues!
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It's happening both with stock with exposed or nougat Beta without xposed
Do you know how long does it takes to get the motherboard replaced? Thanks
I had 3 reboots since Friday. I'm on noughat beta (3), so I'm not sure if it is problem with the rom, or something else. Mine just reboots, without heating and freezing or any artifacts on the screen. I didn't do anything heavy, like gaming or something. 1st reboot occurred after phone call end, second after unlock, 3rd on home screen. I don't have xposed, but I'm using high speed sd card and I have a rooted device. I uninstalled greenify and turned off auto updates. When I return home after work, I will try to update the rom. Nothing happens when I'm playing games, doing benchmarks or other heavy tasks.
I had this same problem. Mine froze and restarted itself and sometimes even factory reset itself. Sent into the service center and cost me $359 as the phone PCB (motherboard) needed to be replaced
Leeum said:
I had this same problem. Mine froze and restarted itself and sometimes even factory reset itself. Sent into the service center and cost me $359 as the phone PCB (motherboard) needed to be replaced
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Why did you have to pay $359 when the phone hasn't even been out for a year? Weren't you under warranty?
Igaku said:
Why did you have to pay $359 when the phone hasn't even been out for a year? Weren't you under warranty?
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Probably tripped KNOX
Igaku said:
Why did you have to pay $359 when the phone hasn't even been out for a year? Weren't you under warranty?
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*Detection* said:
Probably tripped KNOX
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I had ended up tripping Knox. But once they replaced the PCB it restored my warranty
Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!