How to check if Mate 9 Pro really supports LTE ? - Huawei Mate 9 Questions & Answers

ebay LON-L29C636B156, t-mobile USA. (upgrade to B156 yesterday, did not change anything in respect to this issue).
I can get the 4G on the home screen, but never the 4G LTE symbol. And i do not get the VoLTE menu option. I called up t-mobile support and they said that whether or not its a phone bought from them or not, LTE would get enabled if the phone supports it. So i am starting to suspect that my phone (or rather the 636 taiwanese firmware ?) does not really support/enable LTE.
My t-mobile SIM does give me 4G LTE symbol in a colleagues Honor 8 from Best Buy, T-mobile USA does not sell that. Which seems to support what t-mobile support told me. His ATT SIM does also not give me 4G LTE indication on my phone.
Given how the specs of the HW all claim LTE support for the mate 9 pro, i wonder what my best diagnostics are to determine whether or not the firmware actually enables it.
Reboot phone without any SIM inserted: "LTE cell info" app: "3G mobile technologies": Yes, "4G mobile technologies: No", "Max speeds": HSPA - aka: seems to indicate that phone does not support LTE. Same with SIM inserted, no change whether i enable/disable 4G in the system.
"AntennaPict" app, with SIM inserted, 4G enabled says LTE: -106 dbm, with 4G disabled, it says HSPA+.
*sigh*. So the diagnostics apps are inconsistent.
Was wondering what others with Mate 9 pro see.
Not sure what else i could try. Go to european firmware via Funky and see if thats any better ? (whats the number for european firmware ?).
Thanks!

Its part of the upcoming software update. Same was enabled in the mate 9.

It absolutely supports LTE. 4G is synonymous with LTE outside of the US. It won't attach to LTE networks without a SIM inserted because of the way authentication onto those networks is performed. The second app is correct.

You can check network info in about phone.

Bumping here as I have the same issue as the OP.
Anyone figured how to get LTE and VoLTE enabled on LON-L29 on T-Mobile USA...
Also, how do we get OTA update while in the US as I believe my Mate 9 Pro is an Asian Model (LON-L29636) ?
Any help here guys/gals would be super helpful. I love the Mate 9 Pro, but without these 2 **important** features it is going to collect dust on my shelf.
Thanx

Delete. Sorry answered while I was drinking and didn't read properly

phoneman108 said:
Bumping here as I have the same issue as the OP.
Anyone figured how to get LTE and VoLTE enabled on LON-L29 on T-Mobile USA...
Also, how do we get OTA update while in the US as I believe my Mate 9 Pro is an Asian Model (LON-L29636) ?
Any help here guys/gals would be super helpful. I love the Mate 9 Pro, but without these 2 **important** features it is going to collect dust on my shelf.
Thanx
Click to expand...
Click to collapse
Problem is you have a C636 model, which is for Asia region, not for USA. Unfortunately there is no model available under US? This was the same issue I face here in Australia - there is no AU model sold here.
From what I have seen there are only these models for the Mate 9 Pro:
Mate 9 Pro, Europe Version (LON-L29C432)
Mate 9 Pro, Asia Version (LON-L29C636)
Mate 9 Pro, Middle East Version (LON-L29C185)
Mate 9 Pro, Non-Region-Branded (LON-L29C900)
Mate 9 Pro, China Version (LON-AL00C00)
And from what I have read on XDA - there is a "cust" partition, which contains the VOLTE configuration files, which are specific to that regions Telco providers, so not having any USA configuration - the VOLTE options do not work or display to enable them... This is a major flaw with how Huawei have configured the mobile device, from what I read on forums these files are under 1mb in size, so why they have not included all regional files on each device no matter the location is beyond me.... I am stuck without VOLTE option here in Australia due to this fact, and will most likely never get it since they are not selling the device here.
The C900 being "Non-Region-Branded", sounds like this may (or may not) be a winner to rebrand to.. i'm wondering if it contains configuration for all regions!
LTE here tho is called "4G" and I am connecting with 4G and 4G+, and get the data speeds of that, but not calling (it drops down to HSPA+ when I make a call).
I have read on here that Mate 9 owners have been able to backup the cust partition and then restore it using TWRP on other devices, or most people have re-branded to their correct region.. this not possible since there is no USA or AU region build for M9 Pro.

Related

[Q] (Q) MT7-TL10 not seeing all EU/UK bands

I wonder anybody could help with this query/issue I am have?
I recently purchased a MT7-TL10 from the United Arab Emirates whilst on holiday and the phone came preloaded with the latest international ROM (V100R001C00B119SP03). As a result I thought I had an international version of the phone.
When I got back to the UK however I have noticed that a network scan revels that the phone can see both 3 and EE LTE networks (which run over bands 3 & 7) but not O2 and Vodafone (which runs over band 20). Which initially suggests the phone is band locked as UAE only runs bands 3 & 7, though their phones are usually fully compatible with European networks (such as the Samsung S5 my wife purchased).
I don't suppose anybody has had any luck unlocking the bands on this phone or the TL09? Also, there don't seem much logic to the flash the ROM with international version in my instance (which is suggested for the Chinese model) as I am already running it.
I have similar problem in Nigeria. My TL10 could not see band 20.
mrb14 said:
I wonder anybody could help with this query/issue I am have?
I recently purchased a MT7-TL10 from the United Arab Emirates whilst on holiday and the phone came preloaded with the latest international ROM (V100R001C00B119SP03). As a result I thought I had an international version of the phone.
When I got back to the UK however I have noticed that a network scan revels that the phone can see both 3 and EE LTE networks (which run over bands 3 & 7) but not O2 and Vodafone (which runs over band 20). Which initially suggests the phone is band locked as UAE only runs bands 3 & 7, though their phones are usually fully compatible with European networks (such as the Samsung S5 my wife purchased).
I don't suppose anybody has had any luck unlocking the bands on this phone or the TL09? Also, there don't seem much logic to the flash the ROM with international version in my instance (which is suggested for the Chinese model) as I am already running it.
Click to expand...
Click to collapse
Any luck with this ?
hammody said:
Any luck with this ?
Click to expand...
Click to collapse
Don't wait for luck. MT7-TL10 does not support band 20. Check specs.
I bought the gold Mate 7 32gb from Huawei in Saudi Arabia.. and I confirm I don't get 4G on O2. I guess I'll have to change my carrier to either EE or Three. Any recommendation, which carrier would you recommend ? I live in London
hammody said:
I bought the gold Mate 7 32gb from Huawei in Saudi Arabia.. and I confirm I don't get 4G on O2. I guess I'll have to change my carrier to either EE or Three. Any recommendation, which carrier would you recommend ? I live in London
Click to expand...
Click to collapse
I switched to Three as they where offering the best deal plus I had a mobile dongle with them and I knew the reception was always better than O2. The phone now picks up 4G just about everywhere I go.
nice!
there got to be a way to unlock all radio bands.. right? has anyone seen it done ?
I have the same problem with my Mate 7, I've emailed Huawei but they don't want to acknowledge that there is a fault. I suggest you guys also email Huawei!
Huawei Mate 7 TL10 does not support band 20 (800 mHz frequency) that O2 uses. it is not the matter of locking and unlocking, it is that the phone lacks the capability. Sadly enough, I own mate 7 TL10 and am using giffgaff that runs on O2 network.
Edit: This lack of capability is by design. You should check the specs before buying.
I have the Mate 7 TL10 and use in Austria on Three.Three use not the Band 20 at least not in Austria.
My Prepaid Card from Telekom Austria would need band 20,but in larger cities, it also works without

LTE-A Question - all variants.

Hello everybody,
I would kindly ask you to tell me if anybody has seen the "LTE-A/4G+" icon on their Honor View 10. It does not matter if it is the indian model, the european or the north american one.
I would like to know if the phone can use the LTE-A mobile data.
In case there is a positive answer from somebody, please, attach a screenshot too.
PS: A friend of mine has Mate 10 Pro which is prettty much the same phone. We are both on the same mobile network and he is always with 4G+ while my Honor View 10 is constantly stuck on just 4G. We have tested the speeds and I was getting around 30-40 mbps download speed while my friend's phone showed results of 70-80 mbps. We made the test few times and the results were always the same.
I am looking forward to your comments.
I guess no, we only get 4g. Never knew there was really that much difference between 4g and 4g+ as didn't saw much difference between 3g and 3g+(maybe cause 3g didn't never gave as high speed as 4g). I am currently using 2 different carriers for data in this phone and both gives 4g. Actually never have seen 4g+ in any phone before and kirin processors doesn't has anything locked features so same processors from kirin should give the same support. I guess they can fix this with a software update for our phone
@qtoo941 Is carrier agregation related to LTE-A? The only think that could happened is Mate 10 Pro is certified by your carrier as LTE-A mobile, like it happens with VoLTE.
My carrier is Vodafone Spain, and never seen 4G+ or similar, on BKL-L09 european.
In the build prop somewhere I saw 4g+ symbol value was set as false
I got in touch with Huawei Bulgaria and they said the Honor View 10 does not support LTE-A because of its antennas. I am shocked... I am not sure if this is true or not but for now I believe the LTE-A can be unlocked with a software update, because a friend of mine received an update on his Mate 10 (regular, not pro) like 3 months ago and immediately after the update he saw the 4G+ icon, which was missing from his phone before that software update... However, I would like to know what is the case with the Indian and the Chinese variant..
the device officialy supports LTE-A Cat18 but to get it work must your carrier supports LTE-A (4G+)
i have the 4G+ in my honor v10 supported by my carrier
PowerHero said:
the device officialy supports LTE-A Cat18 but to get it work must your carrier supports LTE-A (4G+)
i have the 4G+ in my honor v10 supported by my carrier
Click to expand...
Click to collapse
Can you please upload a picture of your phone? For example go to "About phone" and then make screenshot, where the 4G+ icon is actually visible. Would you please do that, at least for me?

VOLTE On TMobile & ATT?

will volte work out the box for TMobile ? They won't activate phones on their network after a while if they don't support VOLTE.... Or any plans to update it in the near future. When will this go on sale in North America?
Sent from my ASUS_I01WDX using Tapatalk
I am currently on T-mo, it doesn't do VoLTE currently, I know its possible via root and changing parameters. ALSO they just enabled VoLTE for their ROG phone 3 via an update so I will assume they will probably do the same for the ZF7, if not I will have to root it.
I asked an asus rep about sale in NA and they didn't have an answer from marketing team, so I bought mine on eBay
I'm beginning to think they will sell in in america especially if they enable volte for TMobile like they did the rog 3. I'm waiting to see if they enable volte on the 6 and the 7.
And then there's the OnePlus 8T coming in going to weigh my optione
Sent from my ASUS_I01WDX using Tapatalk
https://twitter.com/MishaalRahman/status/1311888502188109824?s=19
This guy apparently has VoLTE already on his phone, unsure how though.
Will this work on att in the states? Also which model if so?
ATT will ONLY work upto 3g. You will see an H on top the signal bar which indicates a Enhanced 3g speed also know as HSPA speed connection. I have tried 2 new sim cards. I have tried several APN's I have tried all updates and a reset. No 4G and no 5G on ATT. Unless someone can tell me something new, this phone will not FULLY work on ATT. Text works. Calls work. Internet is sort of hit and miss with decent signal but again rather slow.
T Mobile will ONLY work upto 4g. No Volte although it seems to have the capability of Volte it cant not work with Tmobile Volte because it seems the cell bands are not compatible. Text work. Internet works rather fast, Good solid signal however no 5G and no Volte due to incompatible cell bands.
I did research on this subject and found that the ATT cell bands for everything including 5G do seem to be compatible with the 7 pro but again, it does not FULLY work oddly
I also did research on Tmobile cell bands and the bands for 5G are not even close to being compatible. Volte is also non compatible. 4g is compatible and works..
THIS IS MY OWN PERSONAL EXPERIENCE TODAY AS I PURCHASED A SIM FROM EACH PROVIDER ( THIS IS A DUAL SIM PHONE) AND PLACED THEM BOTH IN THE PHONE.. I DID EXTENSIVE RESEARCH>>>
IF ANYONE CAN GET THE PHONE TO DO 4G or 5G ID APPRECIATE THAT INFO>>
ASUS NEEDS TO DO AN UPDAT FAST BEFORE PEOPLE START TO RETURN THIS DEVICE. THIS AGE IS ALL ABOUT 5 G.. THIS PHONE IS NOT COMPATIBLE WITH USA. I DO NOT SEE HOW AN UPDATE WILL FIX THE PROBLEM SINCE THE PHONE IS ONLY PHYSICALLY CABLE OF A SPECIFIC SET OF BANDS WHICH ARE NOT NOT NOT THE SAME AS USA BANDS

Question Tencent with global ROM and 5G

I bought the Asus Rog phone 5 tencent edition with global ROM installed and my question is anyone managed to get 5G working on this version? I have a t-mobile SIM and I'm unable to get 5G at all. Thanks in advance.
orion4000 said:
I bought the Asus Rog phone 5 tencent edition with global ROM installed and my question is anyone managed to get 5G working on this version? I have a t-mobile SIM and I'm unable to get 5G at all. Thanks in advance.
Click to expand...
Click to collapse
Me too it didn't work be me too I tried everything, even the helpdesk at T-Mobile..
4G works fine, but I bought this phone for 5G! Some help and advice will be appreciated! Thanks Anyway!
Handeman707 said:
Me too it didn't work be me too I tried everything, even the helpdesk at T-Mobile..
4G works fine, but I bought this phone for 5G! Some help and advice will be appreciated! Thanks Anyway!
Click to expand...
Click to collapse
Glad it isn't just me. I will be going to T-mobile store and will see if they can do something in their system to change that. More information is always appreciated.
Update latest FIRMWARE Version WW18.0830.2102.88.
HunterTik said:
Update latest FIRMWARE Version WW18.0830.2102.88.
Click to expand...
Click to collapse
Already did and still not getting anything. Tried even resetting the mobile data settings and messing with APN and still no 5G. I checked my T-mobile account and it shows that my device is unknown to T-mobile and it says that it's not 5G capable. I think the answer is in T-mobile's own system.
orion4000 said:
Already did and still not getting anything. Tried even resetting the mobile data settings and messing with APN and still no 5G. I checked my T-mobile account and it shows that my device is unknown to T-mobile and it says that it's not 5G capable. I think the answer is in T-mobile's own system.
Click to expand...
Click to collapse
Ask T-mobile for a new 5g capable sim.
jutley said:
Ask T-mobile for a new 5g capable sim.
Click to expand...
Click to collapse
Went to T-mobile store and they told me my SIM is fine and the reason for not receiving 5G or 4G LTE was because T-mobile was unable to recognize the ROG phone 5 in their system. They gave me a phone number to their customer service and asked me to explain to them that the phone is 5G capable and hopefully they can fix this problem.
orion4000 said:
Went to T-mobile store and they told me my SIM is fine and the reason for not receiving 5G or 4G LTE was because T-mobile was unable to recognize the ROG phone 5 in their system. They gave me a phone number to their customer service and asked me to explain to them that the phone is 5G capable and hopefully they can fix this problem.
Click to expand...
Click to collapse
Hello,
Same problem only 4g working. Please let me know if you get it fixed makes no sense on a 1k phone with no 5g.
orion4000 said:
Went to T-mobile store and they told me my SIM is fine and the reason for not receiving 5G or 4G LTE was because T-mobile was unable to recognize the ROG phone 5 in their system. They gave me a phone number to their customer service and asked me to explain to them that the phone is 5G capable and hopefully they can fix this problem.
Click to expand...
Click to collapse
Was with t mobile chat for half n hr. No help with 5g. All they said was we working on new 5g towers in your area. But 5g was working on my rog 3.
Punjabistyles said:
Was with t mobile chat for half n hr. No help with 5g. All they said was we working on new 5g towers in your area. But 5g was working on my rog 3.
Click to expand...
Click to collapse
Yes they couldn't help me as well. The tech support said the phone was not in their system as it's not a t-mobile phone and therefore not possible to get 5G. And for the record the phone is not even receiving 4G LTE. The only thing the phone is receiving is 4G.
orion4000 said:
Yes they couldn't help me as well. The tech support said the phone was not in their system as it's not a t-mobile phone and therefore not possible to get 5G. And for the record the phone is not even receiving 4G LTE. The only thing the phone is receiving is 4G.
Click to expand...
Click to collapse
This is nonsense why is Asus lying and selling this phone as 5g. With only 4g working this phone is worth only maybe 400 dollars not 1000 dollars plus. Really mad, planning on returning this phone back. Any suggestions guys what latest phone is good apart from Samsung with good speakers and battery life?
Punjabistyles said:
This is nonsense why is Asus lying and selling this phone as 5g. With only 4g working this phone is worth only maybe 400 dollars not 1000 dollars plus. Really mad, planning on returning this phone back. Any suggestions guys what latest phone is good apart from Samsung with good speakers and battery life?
Click to expand...
Click to collapse
Either we wait for Asus official US release maybe they will push an update to fix this or if you have to return it I say go with One plus 9 pro as it seems the most compatible with T-mobile plus it's sold by T-mobile themselves.
There is a reason that so many of the sellers tell you to check the bands before purchasing the device for a specific carrier. It should also be noted that you cannot change the bands with a software update.
You can find the bands on https://www.gsmarena.com/asus_rog_phone_5-10715.php and then head over to T-Mobile and check https://www.t-mobile.com/support/coverage/t-mobile-network#tech to compare
5G bands1, 2, 3, 5, 7, 8, 12, 20, 25, 28, 38, 40, 41, 66, 71, 77, 78, 79 SA/NSA - Version 1 1, 3, 7, 8, 20, 28, 38, 41, 77, 78, 79 SA/NSA - Version 2, Version 3
5G​
Frequencies that can provide 5G:
Band n71 (600 MHz)
Band n41 (2.5 GHz)
Band n260 (39 GHz)
Band n261 (28 GHz)
Version 1 supports 5G just like any Samsung device out there. Versions 2 and 3, on the other hand, only have LIMITED support for 5G and SA cannot be used (Settings -> Mobile Network -> 5G SA Mode)
What this means, in the simplest possible terms, is that you CAN get 5G if the specific tower where you connect provides the band that your device supports. Not to throw salt on it, but Version 2 and 3 also lack 4G band 12, which is the extended range band for T-Mobile.
twistedumbrella said:
There is a reason that so many of the sellers tell you to check the bands before purchasing the device for a specific carrier. It should also be noted that you cannot change the bands with a software update.
You can find the bands on https://www.gsmarena.com/asus_rog_phone_5-10715.php and then head over to T-Mobile and check https://www.t-mobile.com/support/coverage/t-mobile-network#tech to compare
5G bands1, 2, 3, 5, 7, 8, 12, 20, 25, 28, 38, 40, 41, 66, 71, 77, 78, 79 SA/NSA - Version 11, 3, 7, 8, 20, 28, 38, 41, 77, 78, 79 SA/NSA - Version 2, Version 3
5G​
Frequencies that can provide 5G:
Band n71 (600 MHz)
Band n41 (2.5 GHz)
Band n260 (39 GHz)
Band n261 (28 GHz)
Version 1 supports 5G just like any Samsung device out there. Versions 2 and 3, on the other hand, only have LIMITED support for 5G and SA cannot be used (Settings -> Mobile Network -> 5G SA Mode)
What this means, in the simplest possible terms, is that you CAN get 5G if the specific tower where you connect provides the band that your device supports. Not to throw salt on it, but Version 2 and 3 also lack 4G band 12, which is the extended range band for T-Mobile.
Click to expand...
Click to collapse
I appreciate your help. The biggest question I have is how to tell which version of the phone you have. Mine at the time of purchase was listed as I005DA. I think Asus's biggest mistake was not releasing the phone in the US to begin with.
I am sorry for off topic.
I am planning on buying a ROG Phone 5 Tencent Games Editor phone, as this is the only version available to my local stores.
My question is, will this phone get OTA updates in international / global rom?
hellboy2703 said:
I am sorry for off topic.
I am planning on buying a ROG Phone 5 Tencent Games Editor phone, as this is the only version available to my local stores.
My question is, will this phone get OTA updates in international / global rom?
Click to expand...
Click to collapse
No it will not as far as I'm aware. But updating it is extremely easy. Just download the WW updates from Asus website and put it in your phone and restart the device and you should get a notification saying your phone has an update press on update and wait for it to finish. Your phone doesn't need to be rooted or anything at all.
I ended up returning it guys, not getting 5g is highly unacceptable in today's world. I got a Sony 1 ii for now it's quite good and gets 5g. Will get the Sony 1 iii in few months once it comes out.
orion4000 said:
I appreciate your help. The biggest question I have is how to tell which version of the phone you have. Mine at the time of purchase was listed as I005DA. I think Asus's biggest mistake was not releasing the phone in the US to begin with.
Click to expand...
Click to collapse
There will be US version with proper US bands support somewhere in May or June according to press release. For now you have to wait for announcement
ASUS Republic of Gamers Announces ROG Phone 5 Series and Mobile Gaming Accessories | News|ASUS USA
Fremont, California (March 10, 2021) - ASUS Republic of Gamers (ROG) today unveiled the powerful new ROG Phone 5 series and a lineup of accessories, including a gaming headse
www.asus.com
orion4000 said:
I appreciate your help. The biggest question I have is how to tell which version of the phone you have. Mine at the time of purchase was listed as I005DA. I think Asus's biggest mistake was not releasing the phone in the US to begin with.
Click to expand...
Click to collapse
Excuse the rant for a minute, but there are a whole bunch of eBay and other sellers out there passing off their reflash devices as new, which makes it really hard for anyone to know what they bought because you get a Tencent device with a WW ROM and a manual in Chinese with the global apps.
The easiest way to know which device you have is to look in the box where the case and SIM pin were located. There should be a wax paper sheet with two black stickers on it. That will give you the exact model number.
If you got anything higher than 12GB RAM, it's Chinese. The European 16GB release isn't until the end of May and the Pro / Ultimate will come after that. The US was estimated for Q2, but it will also be the 12GB in the first release. If you got one claiming to be US, it's probably European (or Chinese).
twistedumbrella said:
Excuse the rant for a minute, but there are a whole bunch of eBay and other sellers out there passing off their reflash devices as new, which makes it really hard for anyone to know what they bought because you get a Tencent device with a WW ROM and a manual in Chinese with the global apps.
The easiest way to know which device you have is to look in the box where the case and SIM pin were located. There should be a wax paper sheet with two black stickers on it. That will give you the exact model number.
If you got anything higher than 12GB RAM, it's Chinese. The European 16GB release isn't until the end of May and the Pro / Ultimate will come after that. The US was estimated for Q2, but it will also be the 12GB in the first release. If you got one claiming to be US, it's probably European (or Chinese).
Click to expand...
Click to collapse
This is super helpful information. Really want that US release. Could please you share the link where you got this information?

Question 5g on ROG Phone 5

I am having trouble with 5g on my ROG Phone 5 I have verified and reverified that I have 5g coverage with t mobile, that it's turned on in the phone, and that all the imei info on my phone is right. Get 4g but no 5g. I am rather new at this so if it's obvious I'm sorry but I didn't see this in any threads I searched for so I'm at a loss.
azoth428 said:
I am having trouble with 5g on my ROG Phone 5 I have verified and reverified that I have 5g coverage with t mobile, that it's turned on in the phone, and that all the imei info on my phone is right. Get 4g but no 5g. I am rather new at this so if it's obvious I'm sorry but I didn't see this in any threads I searched for so I'm at a loss.
Click to expand...
Click to collapse
Are you in a 5g zone? Do any of your family or friends have 5g in that same area?
Even if all of that is a yes, the RoG Phone 5 only has two (out of 4) 5G bands on tmobile (n41 - 2500 and n71 - 600) so you would only be able to get 5G if the cell tower is using one of those bands in your area.
If the tower is using one of those bands and you still dont have 5G then I am at a loss. You can check tower info by using an app like "Network Cell Info Lite & WiFi" or something similar.
The 5G SA/NSA support for TMB and other US carriers are not good due to the lack of bands supported by phone itself (2 out of 4 for US variant, 1 out of 4 for EU and None for CN). had the same problem. No quick fix for it as you'll likely have to swap to a US version to be semi-fully compatible.
Sometimes you'll also need to enable SA in settings for it to have reception.
Another deep hole: even thought both regarded as WW, EU and US var actually have different supports and it's really hard to tell the diff
yurishouse said:
Another deep hole: even thought both regarded as WW, EU and US var actually have different supports and it's really hard to tell the diff
Click to expand...
Click to collapse
Yea ASUS is really weird with their versions and one of the hardest phones to figure out. Assuming OP has the US versions, he would have better luck with 5G on Verizon (5 out 7 bands). The global versions and even if you converted a CN version to WW will practically have no 5G.
I have the RoG Phone 5S Pro which has the same version issues as the regular Phone 5 and 5S. I have the US versions and use Verizon so I get pretty decent 5G service in the US.

Categories

Resources