Hi Guys,
I have a Samsung Galaxy S7 Edge Gold which I purchased while I was traveling from the Uae.
The phone had an issue with the home button and I had to eventually send it back to get it repaired.
The service center in the UAE replaced the entire screen and front panel of the phone and now everything works fine.
But i noticed the other day that there is a gap in the screen and metal frame of the phone on the left side.
And through this gap i can see the connector of the volume button.
The gap is larger on the left side and very minimum on the right side.
Through this gap light leaks and its very annoying.
I can easily slide a piece of paper through the gap but I cannot slide a thick business card.
I am extremely concerned about two things:
1) Water getting in through the gaps
2)The light leaking making my screen and device faulty.
I can see the light leak during the day when the screen is maxed at brightness although it is more visible in a darker environment and also the LED notification light bleeds just a bit from the top gap between the screen and frame.
I was wondering if this was normal?
I pray to god that it is as my warranty expires in 2months and I have no one to send my phone back with or otherwise I need to spend 300$ for a repair.
I have attached pictures... Do let me know what you think.
Thanks
salvator101 said:
Hi Guys,
I have a Samsung Galaxy S7 Edge Gold which I purchased while I was traveling from the Uae.
The phone had an issue with the home button and I had to eventually send it back to get it repaired.
The service center in the UAE replaced the entire screen and front panel of the phone and now everything works fine.
But i noticed the other day that there is a gap in the screen and metal frame of the phone on the left side.
And through this gap i can see the connector of the volume button.
The gap is larger on the left side and very minimum on the right side.
Through this gap light leaks and its very annoying.
I can easily slide a piece of paper through the gap but I cannot slide a thick business card.
I am extremely concerned about two things:
1) Water getting in through the gaps
2)The light leaking making my screen and device faulty.
I can see the light leak during the day when the screen is maxed at brightness although it is more visible in a darker environment and also the LED notification light bleeds just a bit from the top gap between the screen and frame.
I was wondering if this was normal?
I pray to god that it is as my warranty expires in 2months and I have no one to send my phone back with or otherwise I need to spend 300$ for a repair.
I have attached pictures... Do let me know what you think.
Thanks
Click to expand...
Click to collapse
Water resistance is definitely gone, so don't get it wet. I did the exact same thing with an old iPhone I had and when they sent it back that hadn't fitted the screen in properly. Do you have a local shop, you could ask them to pop it back in for you?
Light leaking through edge will not damage your screen. If you mean moisture fettering inside your phone his could become an issue over time, depending on the environment you expose it to.
You can buy screen replacement tool kits (no actual screen) on ebay for a few dollars, you could do it yourself if your warranty is not valid in new country, it's probably just some component (seal probably) not properly seated that is stopping the case closing properly
Related
To make a long story short, my wife dropped her Samsung Galaxy S3 i535 phone a couple weeks ago and shattered the front glass. I ordered the replacement glass on eBay and proceeded to get it installed this past week.
One of the things I noticed was that none of the repair videos adequately documented how to route and attach the button for the home keys at the bottom of the screen. I was finally able to get the old home button ribbon cable detached from the phone and pulled free from its location. I noticed that there was still quite a bit of adhesive left on the resting location for the home key pc board (located a few mm in front of the ribbon cable that connects to the lcd assembly.)
I made the mistake of thinking that the adhesive consisted of some form of double sided tape, so using a small blade and a pair of forceps I began removing the adhesive. Turns out, the adhesive was attached to a felt-like material that was covering the back of the LCD. Once removed, I noticed that the section of the screen from which the felt had been removed was slightly discolored.
I proceeded to reassemble the phone with the new glass, and it is working correctly, with one exception:
The entire screen (not just the area where the felt was removed) appears to have a greenish tint to it. This is most notable when booting the phone. The SAMSUNG logo appears as almost a neon green (My wife assures me this should be white) and the booting animation is mostly green (She assures me it was multicolored)
A couple of questions here:
Did the piece of material I removed from the back of the LCD cause this problem, or should I be looking at something else for a solution?
Is there any chance this felt-like material contained the backlighting for the LCD Screen?
If not, could just a small section of missing felt allow enough light to escape to discolor the entire screen?
Also, since I obviously can't replace the felt, would coating the expose area with some form of paint or something work to restore the proper coloring to the phone?
I am currently looking at other replacement lcd assemblies which, from what I can tell, simply involve moving the motherboard from the old phone into the new assembly, connecting it, then putting the back cover onto the phone. If I can afford spending the $100-150 that these cost, I would like to avoid it. If this is my only suitable solution at this time, I would like a definitive answer so that I can make the purchase and get her phone back to working order.
Thank You all for taking the time to read my post, I can post pictures later to elaborate on what I am describing, but my wife and I are both at work at the moment and I don't currently have her phone to take a photo of.
Pictures would be nice. However your back light shouldn't discolor your screen. My guess is you loosed a cable or something else causing the screen to discolor.
Sent from my SCH-I535 using Tapatalk 2
screwyluie said:
Pictures would be nice. However your back light shouldn't discolor your screen. My guess is you loosed a cable or something else causing the screen to discolor.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
I will get pictures posted this afternoon. After taking a little more time to look at it earlier today, it appears that Green and Blue colors are working, I just haven't got any red.
Do you know where to find a diagram of what ribbon connectors control what aspect of the phone?
Pictures
A little late, but here are the pictures of my wife's Galaxy S III (i535)
http://goo.gl/TnXkFC
that will give you an idea of the connector for the screen. you say all you did was replace the glass? not the whole screen? I cant imagine how this would happen unless you damaged the ribbon cable when removing the glass.
unless you want to remove the glass again you'll have to take it apart from the rear, which isn't too hard really. take the back cover off, then remove all the little screws you see. that piece of plastic will come off and this is what you'll get: http://imgur.com/WwoOgMP
the red box is the connector, make sure it's seated. i'm not sure you can get all the way to the digitizer panel from the rear, but this is simple enough it's worth trying before removing the glass again.
also there are plenty of youtube videos on how to teardown the sgs3.
on a side note, task killers are bad for your phone.... use Greenify instead, or nothing at all.
(located a few mm in front of the ribbon cable that connects to the lcd assembly.)
Click to expand...
Click to collapse
If this ribbon cable that connects to the LCD was damaged, it might be your problem.
In that case, you will need another LCD.
It's best to buy the LCD and Glass as one piece.
About $120 or more.
Woke up this morning, check texts on my G which works fine, pocket it (front left pocket, screen facing my leg, nothing else in there, loose fitting pants), go to work, check it about an hour later, can't undo my screen lock, touch screen is acting all wonky, I'm not even touching it and I keep seeing wrong input over and over... so I turn it off and back on, but I still can't use the touch controls on the left part of the screen (the left and center row of the lock screen doesn't respond, the right most one does, and the very bottom emergency calls does).
So I carefully inspect my phone, there is not a single mark on the screen, bezel, back-plate... the phone is in pristine condition, I take good care of my electronics (or so I thought). I start checking the screen against a light at various angles and on the bottom, slightly under the lock screen dots, I see a very thin line under the glass but above the screen, starting at one edge and going about halfway across. Like the touch sensor is partly cracked, but nothing else is?
So I was wondering, does this count as physical damage? I don't see how it could. As I said, the phone is pristine and I can't imagine how I could have damaged the touch sensor without leaving a mark on the glass, bezel or screen.
But I'm still worried that Futuretel, which is where the Motorola people are telling me to send the phone will call it physical damage and have me fork over 150$ for a repair I could do myself for 50~60.
And I would do it, had I actually broken my phone... But I didn't, so I don't feel I should pay for this at all.
I dropped my phone, It fell out of my pocket in the gym today.
Now there is a red spot visible on the middle right screen link. I also noticed some light bleed from the left side. Can I fix this myself somehow?
I find it weird because the screen glass is in good condition, could the screen itself be permanently damaged?
It's pity as I still love this phone, and now it's damaged..
Thanks in advance
Yes, the top glass could be perfectly intact while screen beneath is damaged. I have seen this many times on Samsung phones that have been dropped.
Can't really either screen issue unless you replace the LCD.
Hi guys, I thought of writing this as a warning for current users and future buyers to watch out for.
My beloved ROG device(6 months old now) has its plastic/glass(I believe it's plastic) black strip exactly above the top Speaker grill pop out, that strip is simply glued i believe and its not a part piece of the top bezel as I thought it was just an attached piece. I started noticing it after doing some device cleanup. If you have a look from the sides of the device on a steady balanced surface you will notice the two tips of the strip popping out slightly. But mine are really visible from the side.
It is starting to annoy me to the point where I am thinking of my next device upgrade instead of simply contacting Asus Service Repair Center. I really hate to sell this device but I want to recoup some money for my next upgrade. When I try to push down that side tip there is a little bit of give which leads me to believe it's glued!
I thought of sharing this because I haven't found anyone reporting about it yet. So my advice don't try to clean that area too much even if you find some small fibers stuck in between the edges or the glue that is holding it together might start to wear.
Update 9-06-2019:
Since my post and with each day passing by the black strip started to peal more and more due to cleaning up that area from time to time.
The phone ended up looking like in pictures(3-6).
So I was in this dilemma should I just live with it, sell it or fix it. After weighing the pros and cons of each choice the obvious choice was to send it for repairs since my phone is still covered by warranty. Lo and behold it was the best choice to make, i am currently in China and since I bought the phone from there I had to send the phone to Shanghai where their service centers are. The customer service were very polite they offered to cover the shipping fees of taking the phone from me from Beijing where I was at the time to Shanghai and vise versa, they picked up the phone from me the following day of me contacting them and the phone returned back after exactly 4 days. They took it on Friday and it returned back fixed the following Tuesday without me going anywhere all through a carrier service. The latest photos depicts how the phone is back to how it's supposed to be.
I would like to thank ASUS Service Center in Shanghai for their work and also the repair man for his repairs (He was polite enough to contact me to further understand the phone situation). I highly recommend contacting them if you are facing any issues with your phone. Photos (7-9) shows the phone after repairs.
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
Tesla74 said:
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
Click to expand...
Click to collapse
Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
Rashad83 said:
Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
Click to expand...
Click to collapse
For me the bottom strip is slightly protruding on the right side. Just noticed it now. The top strip is completely flush.
I hadn't even thought of this design detail before, but OP is completely right.
This happened to my phone about a month ago and it was both the bottom and top at the same time. Didn't matter that it was in a protective case either.
Same issue
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
Yben2020 said:
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
Click to expand...
Click to collapse
Yes I think it's covered by warranty, but I would suggest you call them first to inquire just in case. So you don't waste time.
Hello,
Received my Note10+ yesterday, so far love the device.
I just noticed today (this morning) on bright sun / light a gap of couple of millimeters on top of the screen.
Looks like screen is not going to the edge on top side only, is this normal?
Image / full size:
https://screens.urimage.link/20190830_074945.jpg
Please see image for better view / understanding.
Thanks
that gap is for the sensors and speaker
Thank you very much for your time and responding to this thread.
I am a little bit confused, isnt the speaker at the bottom?
I had Samsung S10+ until yesterday, and i do not remember seeing gap like this (its not the same phone, but, probably similar design / i might be wrong though).
Thank you
The gap in the middle 2 arrows are the cut out for the front speaker the other gaps are where the screen meets the frame sometime there bigger on different phones its hut and miss
But if it bothers you exchange it for one that fits a bit better
Thank you very much for responding.
I think i have 15 days to replace / return the phone (i will re-check), but, if its kinda normal, and possible on any other phone, even replacement, i do not think its wise to do it.
Once i put case on, i do not even think it will be that visible (hardly visible now as well if not on bright light).
Biggest concern if this would affect IP68 in anyway
Thanks
s-f-r-j said:
Thank you very much for responding.
I think i have 15 days to replace / return the phone (i will re-check), but, if its kinda normal, and possible on any other phone, even replacement, i do not think its wise to do it.
Once i put case on, i do not even think it will be that visible (hardly visible now as well if not on bright light).
Biggest concern if this would affect IP68 in anyway
Thanks
Click to expand...
Click to collapse
I think there is a way you can test the ip rating without obviously putting it in water
Back when I had the xperia phones you could squeeze the device and check the pressure didn't rise and stay risen to indicate its water tight
Thank you again for your time.
I decided to test that gap by pouring water on it for about 20-30 seconds, no issues at all.
I will not bother with this, will just enjoy the phone.
Thanks again.
The picture link is not working. From my understanding the only small gap should be in the center where the top speaker hole is. But the left and right side of the top speaker till the corner should not have any gap. I am having the same issue. I'm going to check to see if other models are like that.
Same, should not be there.
In the end i decided to return the phone.
Upon closer inspections took some photos and judging by other demo units on display. They all have that white line gap. Some are more noticable than others. But same line can be seen. I compared 3 different phones from different stores. They all exist. It's seems like that white line looks like maybe it's the adhesive glue. The middle does not have it where the ear speaker cutout is, where the ear speaker hole ends on both side left and right white line is visible because of the extra gap on both sides and it appears that the line stops before the corner on each side of the glass on the top. It's maybe nitpicking buts it's really annoying. I checked on the S10 it's not present on that model and none I see on the Note 9 too. I checked. And since it's like white color can be visible inside the small gap line on the top where the glass meets up with the metal frame.
I actually just discovered that I can get a piece of paper down between the top of the screen and the frame on my Note 10 +!!!??? All along the top of the glass - from the top left corner to the right?
Is this what you are talking about? And will the phone still be waterproof? (There could still be a rubber membrane that prevents water from entering the insides of the phone...)