Sprint Note 7 return deadline - Sprint Note 7 Questions & Answers

I just left the Sprint store and the guy working told me that after Dec 31, Sprint will no longer accept returns or exchanges on the Note 7. Is there any truth to this?

There is no official word on it.

According to Cspc procedures as long as the recall is in effect they have to either refund, replace or repair it

Not True Call Samsung
Your best bet is to call Samsung and have them associate a reference number with your call as I was told by them I could use the phone until the Note 8 came out and still receive the upgrade and discount on new device

AutoPaintMan said:
Your best bet is to call Samsung and have them associate a reference number with your call as I was told by them I could use the phone until the Note 8 came out and still receive the upgrade and discount on new device
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Hope that is true for you but I doubt it.

AutoPaintMan said:
Your best bet is to call Samsung and have them associate a reference number with your call as I was told by them I could use the phone until the Note 8 came out and still receive the upgrade and discount on new device
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Hiiiiighly doubt that
Sent from my SM-N910T using Tapatalk

Note 7 Return - Deadline
blawkhawk1w said:
I just left the Sprint store and the guy working told me that after Dec 31, Sprint will no longer accept returns or exchanges on the Note 7. Is there any truth to this?[/QUOTE
I know that I have "Junior Member" next to my user name (look at year joined), however I can assure that my Note 7 still charges to 100% and works perfectly. I spoke to Samsung Friday (6/2/17) and they still were trying to get my phone offering all the way up to the S8 in exchange for it. Forget the Carrier and go straight to Samsung. They have a special department still dedicated to the Note 7 and also offered full refund as long as you have documentation proving the phone is yours. Doubt all you want to, but call Samsung yourself and get straight from the horses mouth.
I will be forever indebted to XDA for ALL the amazing developers that have allowed me to flash my phones over the years 100's of times as it becomes an addiction. : )
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Related

SERO plan users.. How are we getting the replacement Note 7?

I created this new thread for those on Sprint Sero Plan only. How are we getting the new replacement phone since we can't activate the phones at Sprint stores. Are we suppose to call employee telesales again?
Thanks
I just added a Poll on top so that you guys can vote.
Interesting question but I wasn't thinking about replacing the phone... There is nothing wrong with the phone that I currently have.
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SptMogul said:
I created this new thread for those on Sprint Sero Plan only. How are we getting the new replacement phone since we can't activate the phones at Sprint stores. Are we suppose to call employee telesales again?
Thanks
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No you go to the store and get a replacement.
Any update for Sero Users? Is it time to call telesales now?
SptMogul said:
Any update for Sero Users? Is it time to call telesales now?
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Why would you call telesales?
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
urirx98 said:
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
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Well all note 7's except chinese models are included. Are you sure the update is not the one from a couple of weeks ago.
Whats the big deal, new note 7's will be in stock by the 21st.
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urirx98 said:
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
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Yes all Note 7 sold before 9/15/16 will show up bad when you check the imei.
Also the latest update is ph9 and it doesn't have the 60% charge rate.
Just went to three stores. None of them could or would process return for Sero.
Two of the stores had replacements that they brought out but when they tried to process the return they couldn't do it.
Finally called telesales, transferred multiple times, over a hour and a half on the phone and they are shipping mine.
I went to a corp. store with my sero Note 7. Sales person asked me if I worked for Sprint at some point, and I said I was really close friends with an employee. She said "oh", and mentioned my plan and exchanged my phone. They did ask where I bought it, and said online. But, no issues, no fuss, no muss.
metalfreak said:
I went to a corp. store with my sero Note 7. Sales person asked me if I worked for Sprint at some point, and I said I was really close friends with an employee. She said "oh", and mentioned my plan and exchanged my phone. They did ask where I bought it, and said online. But, no issues, no fuss, no muss.
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Did they need manager override? Both stores said they couldn't do it until the manager was in. I called customer service from the store and was told the same.
seoulbrova said:
Did they need manager override? Both stores said they couldn't do it until the manager was in. I called customer service from the store and was told the same.
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They did need the manage to enter in his code, but I wasn't sure if it was because I made an appointment/reservation online (which flags it as a new device activation).
metalfreak said:
They did need the manage to enter in his code, but I wasn't sure if it was because I made an appointment/reservation online (which flags it as a new device activation).
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so they where able to re activate Note 7 on your Sero account at the store correct?
SptMogul said:
so they where able to re activate Note 7 on your Sero account at the store correct?
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They asked if I wanted to activate, and I said I'd do it at home. But getting the phone was no problem.
metalfreak said:
They asked if I wanted to activate, and I said I'd do it at home. But getting the phone was no problem.
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did you show them your original receipt or did they process your return with your account number only? Im not sure what to bring to the store. that's why.
They asked me where I bought it (online), and I told them corporate is telling people to go to stores where she issued a "that figures" sort of look. No receipt or paperwork... my phone number and email was all that I had to provide (other than the phone). I wish I held onto all the accessories, though.
I'm a Sero500 customer and went to a corporate store, they exchanged and activated it no problems. The manager was on a phone the whole time I was there....so the manager wasn't needed for mine.
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SptMogul said:
did you show them your original receipt or did they process your return with your account number only? Im not sure what to bring to the store. that's why.
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i would watch out. I went yesterday to a sprint store here in Van Nuys, CA after i got out of work and about 30 minutes before that i was told that they had the silver one in stock after making me wait for an hour i was asked if i had the box and i replied for what? No i don't they then told me i had to pay a 35 dollar restocking fee if i didn't cause they needed the serial number off if the box. I then told him that all the number that are in that box are in the phone and that was a bunch of b.s. Mind you this that was a sprint corporate store not some kiosk in the middle of the mall owned by habib. Well after some arguing and i told them just get the phone ill just call sprint later and have then refund me these 35 dollars they come back and said they only had the blue one. I was pissed then he said they would waive the 35 dollars i yelled some f u at him and proceed to call sprint about the issue they are now sending me my phone and some added $$$$$ of my bill for the trouble.
Anymore updates? .. im planing to call telesales next week to get my replacement..
ezeroc said:
I'm a Sero500 customer and went to a corporate store, they exchanged and activated it no problems. The manager was on a phone the whole time I was there....so the manager wasn't needed for mine.
Sent from my SM-N930P using Tapatalk
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I was a sero 500 customer and then I changed over to the sero 1600 family plan. Anyway, the corporate sprint store gave me my replacement. I don't see why they wouldn't. Telesales told me to go to a corporate store.

Advance Exchange Note 7 Recall Phone Order, Any Ship yet?

Did my replacement order over the phone with Sprint customer support last Sunday 9/11. All I continue to get is emails stating my order is processing. I know others have handled their recall this way as well. Any updates for anyone? Hopefully we don't have to wait weeks when stores are getting them in. Only reason I did it this way is because my note 7 wasn't purchased directly from a sprint store.
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
hotspace said:
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
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Well the note 7 i got was a gift from my grandparents. They live out of state and got it at a third party sprint store so the two different sprint corp stores I went to to exchange wouldn't do it because they couldn't pull the order up. I don't know what else to do other then wait for my advance exchange order to ship from sprint themselves.
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Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
kbboykin said:
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
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Where did u originally get your note 7 at?
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powerstroke said:
Where did u originally get your note 7 at?
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Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
kbboykin said:
Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
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Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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powerstroke said:
Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
kbboykin said:
Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
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Yeah already did that last Sunday 9/11. But their saying up to 3 weeks to get it in the mail.... Bummer
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2 weeks later and still no update on my advance exchange order on my Note 7. Anyone else still waiting for their order?
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It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
rdcrds said:
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
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My exact sentiments, I tried stores and of course I could go back to best buy since that's where I bought it but I have a order for a replacement through sprint that they will mail me, so I will wait for that instead of this hit and miss nonsense other people are going through
Same here. My time bomb has performed flawlessly so far. I'll just keep using it until they send my replacement. Or it goes boom.
It is now Oct. 5th and still nothing from Sprint about my order shipping for my replacement Note 7. Anyone else received any updates?
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I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone/Battery Replacement Order. We are pleased to inform you that your replacement order has shipped.
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Order Summary:
Phone Replacement Order Number: xxxxxxxxxxx
Wireless Phone Number: xxxxxxxxxxxx
Defective Phone Information:
Model Name: Samsung Galaxy Note 7 Black
Serial Number: xxxxxxxxxx
Replacement Phone Information:
Model Name: SAMSUNG N930P2 BLK KIT
Serial Number: xxxxxxx
Tracking Information:
UPS Tracking No: xxxxxxxxxx
To track your replacement order, please visit www.ups.com
NOTE:
Replacement orders are shipped via UPS Standard 2-Day. Please allow 2 - 3 business days for arrival of your Phone Replacement shipment. Inventory levels and holidays could delay this estimated arrival time.
---------------------------------------------------------------------------------------------------------------------------------------------------------
Return Instructions:
A pre-addressed return label and return envelope will be included with your replacement order. Please use this customized return label and envelope, as it allows for proper receiving and processing of your return phone.
NOTE: Prior to returning your defective phone, please be sure to follow the activation and return instructions included in your shipment.
2 Simple Steps To Return Your Phone:
1. Repackage your defective phone in the padded envelope provided. For your convenience, the return label is already attached.
2. Place the return envelope anywhere in the U.S. Mail - in your home or work mail box or in a blue U.S. Mail drop box. Sprint will notify you via email when we have received your defective phone.
Return Tracking Information:
USPS Tracking No: xxxxxxx
To track your return shipment or for questions regarding your order, please visit www.usps.com
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hotspace said:
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
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When did you receive that might I ask?
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9:44 AM Today
hotspace said:
9:44 AM Today
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Cool. Thank you. Means I should be getting my shipping info soon then cuz I think I did the replacement order shortly after you. I did my order on 9/11, you?
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Looking back through my emails, it looks like it was placed on the Sept 10th
I've already swapped my device. I'm having Bluetooth problems and am going to contact Sprint and ask them if I can swap my already swapped device for the one that is being delivered. They are expecting a specific serial number to be returned. Who know how that conversation will go....but it's worth a shot.
Got a text this morning with a tracking number and when I checked it, it says to be delivered today so I will be getting mine this afternoon.

just pre-ordered my v20 through t-mobile.

so exactly at 12 i called up t-mobile and pre-ordered my v20. the price of the phone is $769.99. i also took advantage of the free tablet offer. getting an LG G Pad X 8.0. looking forward to that. never really had a tablet. definitely going to root it and unlock it. in t-mobiles system they only had the titan color, which is what i wanted anyways. can't wait to finally have the phone in my hand....
X 8.0 is a decent tablet and you will love it.
It's rootable with dz and LGUP.
I will pay off and trade in my V10 for it.
Hmm.. I'm a bit too tired to call T-Mobile, but their website shows nothing thus far.
I'm still very hesitant.. I don't mind waiting a bit to see if LG will allow an official bootloader unlocker for the H915. But T-Mobile phones have been unlockable in the past. I don't know which one will see more developer action
If you log into MyT-Mobile you can order it. I actually ordered mine 10 minutes before Midnight PST
I ordered through the website this morning. I'm sort of curious since the website doesn't have it as pre-order and it's showing a ship date of 10-17 to 10-24 and the phone as in stock. So I'm cautiously optimistic that I could have this thing in hand this week.
Going to walk into the local dealer and order at 10am. Figure I've bugged them long enough that I should. Also going to take advantage of the phone trade-in. I see online that there are two tablets available. Is the one you listed the better of the two?
Ordered mine through T-Mobile as well!! It's expected to ship as early as today; can't wait. I didn't do the tablet because the customer service said you had to keep the data plan open for 2 years, which makes it a not free tablet since the plan is $10 per month. I'll get the headphones whenever the phone gets in, though, so that's a plus! Definitely looking forward to getting this now that my Note 7 is gone and I'm back to my Note Edge that has a bunch of dead pixels
Just a note on this, I ordered through the web then called the customer support because the shipping upgrade I did hadn't processed properly. The person on the phone said the phone is already backordered as of just a few minutes after I ordered and that any new orders from this point forward likely won't ship until early November.
Now I just need to find a solid case and buy the stylus!!
New V20 video from t-mobile with @ askdes
https://www.youtube.com/shared?ci=nkkAb8cPw6s
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flipovich said:
Ordered mine through T-Mobile as well!! It's expected to ship as early as today; can't wait. I didn't do the tablet because the customer service said you had to keep the data plan open for 2 years, which makes it a not free tablet since the plan is $10 per month. I'll get the headphones whenever the phone gets in, though, so that's a plus! Definitely looking forward to getting this now that my Note 7 is gone and I'm back to my Note Edge that has a bunch of dead pixels
Just a note on this, I ordered through the web then called the customer support because the shipping upgrade I did hadn't processed properly. The person on the phone said the phone is already backordered as of just a few minutes after I ordered and that any new orders from this point forward likely won't ship until early November.
Now I just need to find a solid case and buy the stylus!!
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So much for the tablet. I don't use much of the tethering I already have. I don't need another data plan.
And that's not cool that they're already sold out. I was going to trade in my N6 and use my cracked Note 3 until this got here but I'm not willing to use the Note 3 that long. LG has made us wait long enough. They really should have had more stock in country than this.
CHH2 said:
So much for the tablet. I don't use much of the tethering I already have. I don't need another data plan.
And that's not cool that they're already sold out. I was going to trade in my N6 and use my cracked Note 3 until this got here but I'm not willing to use the Note 3 that long. LG has made us wait long enough. They really should have had more stock in country than this.
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Still worth a shot! You may order at the same time that someone else cancels an order! Plus, the phone customer service person seemed to have thought that it had been on backorder for several hours already, so maybe they sell from a different pot of phones than the web does. Look at buying on the web as that's what I did and got a ship out date of this week. Definitely worth it, IMO. I'm sitting on a Galaxy Note Edge that has several green lines running down the screen until I get this one, lol
flipovich said:
Still worth a shot! You may order at the same time that someone else cancels an order! Plus, the phone customer service person seemed to have thought that it had been on backorder for several hours already, so maybe they sell from a different pot of phones than the web does. Look at buying on the web as that's what I did and got a ship out date of this week. Definitely worth it, IMO. I'm sitting on a Galaxy Note Edge that has several green lines running down the screen until I get this one, lol
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Just realized my old Samsung Galaxy Nexus is a 4G phone that I can trade in. And hoping you're right about separate pots but that's not usually the case.
CHH2 said:
Just realized my old Samsung Galaxy Nexus is a 4G phone that I can trade in. And hoping you're right about separate pots but that's not usually the case.
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I wonder if they have additional stock coming in that is not accounted for.
haris163 said:
I wonder if they have additional stock coming in that is not accounted for.
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Unaccounted for? Probably not. Sounds like the next ones don't hit the country until well into November. Someone said they were quoted 11/15-12/15. I've yet to order mine. Heading to the store here in a little bit to do it. LG really keeps dropping the ball on this one. They better hope rumors of something really awesome don't hit before the V20 ships.
T-Mobile stores will have them in stock on release day. The ones being shipped to you through pre-orders will not cut into the stores stock.
For those of you being quoted a November ship date, just walk into a T-Mobile store on release day.
So it looks like you do have to be careful about which 4G phone you try to trade in. They just use a database and if your phone isn't in it, too bad. My Galaxy Nexus didn't make the cut so I'll have to send them my Nexus 6 instead. And just to note, they only apply the actual trade in value. (In my case $60) You have to fill out some promotion that I can't seem to find and they (LG?) send you a check for the rest of the amount. So for me, that would be the other $140.
jrwingate6 said:
T-Mobile stores will have them in stock on release day. The ones being shipped to you through pre-orders will not cut into the stores stock.
For those of you being quoted a November ship date, just walk into a T-Mobile store on release day.
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Curious as to when that is?
Reason I ask, call me a conspiracy theorist if you must. T-Mobile is facing a potential customer dip due to the Note 7 fiasco. What better way to avert potential customer base loss (device lease fees etc.)by getting the V20 out as quickly as possible, primarily before the Google Pixel hits the streets... Do they actually have them in stock, or are they baiting customers? Seems odd to completely skip the "preorder" phase and go straight to "In-Stock" and shipping 17-24 October...
I am actually one of those folks, preordered the Pixel XL on October 4th which should be here this week. However, now with the V20 available I still have time to cancel my Google order and pick up the LG.
So now I have both on order and "technically" should have both by the end of the week. As outlined though, I doubt the V20 ships to anyone this week... Of course I could be way off base, but think the V20 thing is a tad more than coincidental...
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Steve Lazarus said:
Curious as to when that is?
Reason I ask, call me a conspiracy theorist if you must. T-Mobile is facing a potential customer dip due to the Note 7 fiasco. What better way to avert potential customer base loss (device lease fees etc.)by getting the V20 out as quickly as possible, primarily before the Google Pixel hits the streets... Do they actually have them in stock, or are they baiting customers? Seems odd to completely skip the "preorder" phase and go straight to "In-Stock" and shipping 17-24 October...
I am actually one of those folks, preordered the Pixel XL on October 4th which should be here this week. However, now with the V20 available I still have time to cancel my Google order and pick up the LG.
So now I have both on order and "technically" should have both by the end of the week. As outlined though, I doubt the V20 ships to anyone this week... Of course I could be way off base, but think the V20 thing is a tad more than coincidental...
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I think the backorder situation on both phones is driven by the Note 7 fiasco. People are grabbing for the next best phones available.
Other than the battery issue, I think both phones are a step down from the Note 7.
I too was told early to mid November for delivery while my order acknowledgement says this week. I guess it'll be here when it gets here.
I just spoke with T-Mobile help on twitter. They checked my order and confirmed the 10-17 to 10-24 shipping date was correct. They're probably trying to get these out as quick as possible due to the Note 7 recall and the massive iPhone 7 back-order. I paid for overnight shipping, so I'm hoping that it really does ship today. I'll update in this thread as soon as I get a tracking number.
I just orderer mine via phone. Shipping date 10/17 to 10/24. He did not give me overnight shipping, i dont know if it will be cause of any delay. I'll update u guys as soon as i get any.
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StaticMoot said:
I just spoke with T-Mobile help on twitter. They checked my order and confirmed the 10-17 to 10-24 shipping date was correct. They're probably trying to get these out as quick as possible due to the Note 7 recall and the massive iPhone 7 back-order. I paid for overnight shipping, so I'm hoping that it really does ship today. I'll update in this thread as soon as I get a tracking number.
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I was not offered that option.
zainqaiser said:
I just orderer mine via phone. Shipping date 10/17 to 10/24. He did not give me overnight shipping, i dont know if it will be cause of any delay. I'll update u guys as soon as i get any.
Sent from my Nexus 6P using XDA-Developers mobile app
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I'm wondering if we can have it added afterwards. Regular shipping is ground shipping, 7 days. Which means it is possible you might not get the phone until after it hits stores if it ships towards the end of the window.

$200 check from LG with pre order

I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
Yeap, i am turning in an old Droid Razr MAXX. I already got my email from T-Mobile that my promotion application for it was accepted. I just need to send it back and they will do a 3 point inspection on it. Hopefully it all goes through ok.
dfogelstrom said:
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
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Are you on JOD?
thegameksk said:
Are you on JOD?
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JOD? Not sure what that means my friend
chipworkz said:
Yeap, i am turning in an old Droid Razr MAXX. I already got my email from T-Mobile that my promotion application for it was accepted. I just need to send it back and they will do a 3 point inspection on it. Hopefully it all goes through ok.
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They said when the V20 comes in it will have a box and return shipping label. LG should be cutting the check, not T-Mobile this time. The quote t-mobile gave me was $0 but they said LG would cut the full amount. 6-8 weeks. We will see how it plays out.
dfogelstrom said:
JOD? Not sure what that means my friend
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JoD = Jump on Demand
nest75068 said:
JoD = Jump on Demand
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Yeah I have the Jump program.
dfogelstrom said:
Yeah I have the Jump program.
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I prefer JoD, yeah I know you don't get insurance coverage but being able to switch phones 3 times a year = awesome
nest75068 said:
I prefer JoD, yeah I know you don't get insurance coverage but being able to switch phones 3 times a year = awesome
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When I get a phone I really like, can root and develop I'll keep it until it dies. I had my LG G3 for almost 3 years lol. Updated to Nougat and everything. That phone is still being developed. Anyway, this phone is going to be a holder for me.
dfogelstrom said:
When I get a phone I really like, can root and develop I'll keep it until it dies. I had my LG G3 for almost 3 years lol. Updated to Nougat and everything. That phone is still being developed. Anyway, this phone is going to be a holder for me.
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For me this phone is a stop gap until the S8 comes out. If it wasn't for the whole Note 7 crap I wouldn't even be getting the V20. I am going to miss Samsung Pay though - I used it everywhere. I have a replacement for it but it won't ship until 1Q next year https://plastc.com/
I used to root/rom and do all that but with Samsungs latest a lot of the stuff I wanted to root for I could do without root. I could install ad blockers into stock browser. I'm on a Google Music family plan so no youtube ads.
Not sure if I'll root/TWRP/Xposed the V20 or not. I never did the Samsungs because you would lose either Samsung Pay or Fingerprint sensor and I wanted both.
dfogelstrom said:
Yeah I have the Jump program.
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What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
thegameksk said:
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
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I went Into the store, pre ordered my V20 and brought a old HTC in. I paid $120 in taxes and down payment for the V20 and he took down the IMEI and verified it on his computer. I'm not sure if JOD is the same as the regular Jump! program, but I had no problem doing it at all. The check comes in 8 weeks after you send your phone back to LG and it's only good toward the V20
thegameksk said:
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
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It makes sense you could not do this with the JOD device you are returning. I have the original Jump program and did not use my current phone that I would have jumped from but rather an old Droid Razr MAXX that I had laying in my draw. The device you are turning in needs to be paid off in full. Like others have mentioned, if you do not have an old phone laying around, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
chipworkz said:
It makes sense you could not do this with the JOD device you are returning. I have the original Jump program and did not use my current phone that I would have jumped from but rather an old Droid Razr MAXX that I had laying in my draw. The device you are turning in needs to be paid off in full. Like others have mentioned, if you do not have an old phone laying around, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
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Reread my post. The phone I want to use is paid off and mine. I was told that if you are on jod you can't use this promo even if you have a 4g phone that's paid off.
dfogelstrom said:
I went Into the store, pre ordered my V20 and brought a old HTC in. I paid $120 in taxes and down payment for the V20 and he took down the IMEI and verified it on his computer. I'm not sure if JOD is the same as the regular Jump! program, but I had no problem doing it at all. The check comes in 8 weeks after you send your phone back to LG and it's only good toward the V20
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Is your phone going to Ascurion?
I'm on JOD & followed the trade-in link on my Order Status page,used a $30 Straight Talk Alcatel phone for the trade-in,had to get assistance/approval from CustomerCare since the actual item wasn't in the drop-down menu when going thrugh the process.
My pre-paid mailing label pdf shows it going to Ascurion,not LG.
I have a feeling this entire process is half-baked,since I too had other reps stating JOD wasn't eligible.
( My entire process/Ttransaction was documented by Customer Care,as I completed the process while they were still on the phone & they sent texts confirming as much)
Worse case scenario,if it's deemed a no-go after the dust has settled,I'll just hit 'em up for a $30 bill credit to cover the cost of the trade-in phone...........................
he said he made a down payment, that's not JOD that's Jump! 1.0 or 2.0
chipworkz said:
, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
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I just ordered 2 Alcatel 4g phones, $17.95 each with same day shipping from Amazon to process this promotion with the 2 LG V20's I ordered, both are with Jump1.
Here's the trade in link if anyone needs it.
http://www.t-mobile.com/cell-phone-trade-in.html#tradein
You need your order number and the IMEI of the 4g trade in device.
dfogelstrom said:
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
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Lucky you. I went to the store last night and they were clueless. I had to tell them about the promotion etc. . It was a nightmare. I ended up just walking out and calling instead. Wish I just did that from the start was super easy.
DLovo313 said:
I just ordered 2 Alcatel 4g phones, $17.95 each with same day shipping from Amazon to process this promotion with the 2 LG V20's I ordered, both are with Jump1.
Here's the trade in link if anyone needs it.
http://www.t-mobile.com/cell-phone-trade-in.html#tradein
You need your order number and the IMEI of the 4g trade in device.
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THX,that's exactly what I did (JOD) immediately after taking delivery of my V20 on 10/19,grabbed the cheapest 4G LTE phone available @ my local WalMart & followed the same link via my Order Status page.
Sending it out today 1st chance I get.
So,we just sit back & wait,or,is there anything extra we/T-Mobile/LG need to do to get the $200 (less trade-in allowance) ?
KOLIOSIS said:
THX,that's exactly what I did (JOD) immediately after taking delivery of my V20 on 10/19,grabbed the cheapest 4G LTE phone available @ my local WalMart & followed the same link via my Order Status page.
Sending it out today 1st chance I get.
So,we just sit back & wait,or,is there anything extra we/T-Mobile/LG need to do to get the $200 (less trade-in allowance) ?
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This is where things get a little confusing, since the value of the phones are $0 (I bought a old prepaid phone as well for $18) How does LG know to send us the $200 E-Check?
I am assuming once T-Mobile receives the device, they forward this information to LG via order # etc...I will just go in the store to make sure this is done right.

$200 trade in rebate issues.

I decided to reach out to T-mobile and LG regarding my $200 rebate trade-in status. T-mobile gave me an lg email address to inquire about it. After 2 days of no response I called lg. lg informed me there is a problem with their rebate system. basically they do not have anyone's information and can not send out the rebate unless we call in and give them our information. it has been 2 days since i gave them my information and still no response. Just wanted to give you guys a heads up.
that doesn't sound good at all. now we will wont get rebate or what.
I wonder what happens when we won't get rebate from promotion. Many of us bought the phone just because of the promotion
No problem with sprint received mine two weeks after purchase.
Sent from my LG-LS997 using Tapatalk
Just got off the phone with Tmobile They now said it is up to lg to send it out .After telling them the situation they agreed to credit my account. my advice is to all tmobile and make them aware of the situation and have them credit your account since they are the ones in possession of our trade in devices.
flexte said:
I decided to reach out to T-mobile and LG regarding my $200 rebate trade-in status. T-mobile gave me an lg email address to inquire about it. After 2 days of no response I called lg. lg informed me there is a problem with their rebate system. basically they do not have anyone's information and can not send out the rebate unless we call in and give them our information. it has been 2 days since i gave them my information and still no response. Just wanted to give you guys a heads up.
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Whats the email address?
[email protected]
It's been 4 days and all haven't heard from LG so I had to take it to the next level.
flexte said:
[email protected]
It's been 4 days and all haven't heard from LG so I had to take it to the next level.
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Did you process your trade online or in store? Im guess the rebate is coming from LG and not the carrier?
frome901 said:
Did you process your trade online or in store? Im guess the rebate is coming from LG and not the carrier?
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Online. It is supposed to come from LG.
flexte said:
Online. It is supposed to come from LG.
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Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
frome901 said:
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
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That was the point of my post. People are waiting on something that LG knows noting about. 1 LG rep admitted they messed up on their end and they have no record of anyone's trade in because the system they set up to handle the rebate functioned. Sprint is the only company that seems to have realized LG made a mistake and started handling it on their own.
No issues whatsoever here with Sprint. I upgraded in a Sprint store on 10/24/2016, and received the $200.00 credit on my account on 11/05/2016 (12 days later).
MidwestDrummer said:
No issues whatsoever here with Sprint. I upgraded in a Sprint store on 10/24/2016, and received the $200.00 credit on my account on 11/05/2016 (12 days later).
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It may just be a tmobile issue. Our promo states an electronic check not a credit.
flexte said:
My last post stated people from sprint are getting the problem resolved through a credit. The original promotion was no supposed to be a credit on either carrier. So that is proof LG dropped the ball and the carriers will have to accept responsibility.
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That's just patently false. The promotion was announced as a credit when Sprint officially announced they'd be carrying the phone on 10/07/2016 (see the 3rd paragraph and footnote 1). The promotion was then confirmed as a credit when Sprint officially announced the launch date of the phone on 10/21/2016 (see the 3rd paragraph and footnote 2).
EDIT: Footnote correction on second link.
MidwestDrummer said:
That's just patently false. The promotion was announced as a credit when Sprint officially announced they'd be carrying the phone on 10/07/2016 (see the 3rd paragraph and footnote 1). The promotion was then confirmed as a credit when Sprint officially announced the launch date of the phone on 10/21/2016 (see the 3rd paragraph and footnote 1).
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I updated my last post. Our promo was different. I attached a copy of ours bellow.
frome901 said:
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
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That's a lie on that rep's part(maybe just misinformed), as it was even up on LG's own website prior to the V20's official launch date.
So ive been on the phone, LG says it At&ts deal, so now im on the att for like 40 minutes plus and i think it gonna be figured out. Ill edit if its not handled after the call.
I got to get on this I haven't received anything
Same here. T-Mobile I called weeks ago. They said 1-2 billing cycles for the credit to show up. Problem here is that I was never able to access the promotions page. It always said there were no promotions for my line. I had to do the trade in over the phone with a label the rep emailed to me.
They received that phone probably a month ago now and still nothing. I don't even have anything that shows I traded in a phone.
I would so rather have gotten a check than a credit. I had intended to use it towards my monthly lease payments. Now it will probably end up just coming off my bill and only after I call and "make" them do it.
I just signed up with Tmobile after being with Verizon for almost 16 years. I'd like to keep my Note 4 instead of trading it in. Is it possible to purchase a cheap verizon phone to trade in to tmobile get the $200 rebate?
sirfroggz said:
I just signed up with Tmobile after being with Verizon for almost 16 years. I'd like to keep my Note 4 instead of trading it in. Is it possible to purchase a cheap verizon phone to trade in to tmobile get the $200 rebate?
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Doesn't matter what carrier as long as it's a 4g capable phone. I turned in a sprint evo 4g and was approved. I'm on T-Mobile as well.
Sent from my LG-H918 using XDA-Developers mobile app

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