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Tmobile costumer care exchange?

So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App

mike2518 said:
So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App
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Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.

Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.

GorillaPimp said:
Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.
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I did take it to a store when it first died to try a different battery in case that was the problem. They confirmed the phone was indeed dead, and noted that in my account. But he wouldn't swap for a new one unless I had purchased it at the store.
I was on the phone for nearly 2 hours, switched to 3 different people, and the best I could get was a $10 credit on the shipping to them. They'll overnight the new one , but not until they receive mine and I call them back to undo/redo my upgrade deal. I could get a loaner phone in the meantime, but it would have just been some cheapo deal which didn't interest me since I have my Vibrant.
Part of what bothers me about TMO is this horsetrading aspect where some people get great deals and others get zip, apparently depending on a roll of the dice and who you happen to get on the phone. Some CSR's are great and others sound like they're robotically reading from a script.
They're standard policy sucks. They need to change it. I shouldn't have to beg and plead and threaten to be treated like I'm a paying customer.
They could have overnighted the new phone to the store, have me turn in my dead one there, and verified the problem and the return. Done deal, and they would be out nothing more than they will now. They could also do just what you said, ship me one overnight and if I didn't return the bad one charge me full retail for both. Fine. But their standard policy seems designed to maximize frustration.
I'm considering all my options, but have to have an international phone, so that narrows the choices of carriers, and from what I've heard ATT is even worse.
If TMO has the best customer service it's no wonder cell phones are the source of the most consumer complaints.

I'm not sure if things have changed in the last 5-6 months but when me and my wife had multiple problems with our MT4G's I never had to send mine in first. As a matter of fact I had 6 out of 7 sent overnight free of charge. But on all of them I was told I had seven days to return them after I received the new one.
Maybe times have changed. I might be doing a exchange as well in the near future and I will see.

i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option

tigerz0202 said:
i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option
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Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.

samnada said:
Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.
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monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty

tigerz0202 said:
monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty
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I'm good as far as it being replaced, it's just the process they're requiring of having to receive my phone before they ship me a new one that's absurd. Due to the holiday it's going to be next Friday at the earliest before I get a phone.
I'll start calling tomorrow to see if they can persuade me to stay a TMO customer.

Totally understand your gripes and they're legitimate. You shouldn't have to roll the dice for options that others get. I feel you on GSM too. I really don't want to go to ATT because I'd have to get an iPhone. I'm tired of reconfiguring phones already. If the next one is trash too I'm going back to my N1 and old contract. Wifi calling is sweet but not happy with the poor quality control.

By way of comparison, we went through a sordid version of this when the N1's rolled out, too. TMO didn't wanna touch'em, Google (who sold and shipped them out overnight) had no live support, and we had to rely on HTC. At the time, HTC's policy was (maybe still is?) only DOA phones would get immediate replacement at no additional charge. Any phone that worked, THEN failed was an 'in-warranty' replacement, and the only way to expedite it was to allow your credit card to be fully charged (although some report a $1 hold rather than a full charge) and THEN they would cross-ship. Otherwise, you had to ship the old unit BEFORE the new one shipped, and we had reports a call with a tracking number (as mentioned above) would also expedite a replacement shipment. I know waiting sucks, but unless it was bought IN a physical store, with their own return/replacement policies, 'it is what it is'. :|

Thanks for the input guys. I'll be calling them soon. They told me that I have a 20 day remorse period for some reason. Also, to the person having the issue of not bring able to return the phone to the store , It's not gonna happen. The rep told me straight up that the phone people and the store people are not together.
Sent from my HTC Sensation 4G using XDA Premium App

Another question: if they send me the other phone also, and I have a chance to compare both, would I be able to send the second unit back incase my first original unit is better? Or do I have to keep the second one?
Sent from my HTC Sensation 4G using XDA Premium App

um when i first got my htc sensation the power button was slanted and the screen was messed up and weird looking aou screen i called that same day to get a replacement got it in 2 days. I told the rep i have the tracking number in my hand which i did =] just went to ups.com got a tracking number and shipped it out tm while my replacement phone was coming. The downside is you will be charged twice =/ the first phone will be on your cc already then they will charge you again for the 2nd one.. thing sucks to wait 4 weeks for it to clear just remember when u drop off the package to ask for the receipt. Maybe i was just lucky huh?

samnada said:
Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.
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This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App

Towle said:
This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App
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They didn't give me a choice. They said this is how it's going to work. Send us your dead phone, once we get it give us a call and we'll redo your upgrade and send you a new phone. They said it was because I got the upgrade through Customer Retention. It's like dealing with the government.
I offered to let them take my CC # and bill me if I didn't return the phone if they would ship the new one right away and they refused.
Not sure how they decide who to punish. My credit rating is perfect. I've never given them a minutes problem in the past. Just seems totally arbitrary.
I called them with the UPS tracking # in order to get the $10 shipping credit, so they have that. They're going to ship me a new phone, so what's it to them if it's today or next Thursday? I just don't get it.

I'm 23, have terrible credit and constantly call in and complain. I've been a customer since I was 18 and in the way that matters, paying my bill, I've always been a good customer. TMobile has always shipped my replacements out first and then I mail mine back to them in the box they ship the replacement in to me.
One time, they shipped be a broken MT3GS as a replacement so I called in and yelled at them so they sent me a second replacement MT3GS so I had three phones, 2 of which belonged to TMobile, out at the same time. I complained about them shipping me a broken phone, the amount of problems on my phone, they tried to give me a motorola cliq2, I told them they were crazy and I got a 350 dollar discount and upgraded to the sensation on Launch Day. Great timing!

Just got off the phone with a much more helpful TMO CSR. Order for replacement phone has been placed, due to the holiday it will ship overnight on Tue, arrive here Wed. Wish I'd gotten her the first time.
Thanks for the encouragement to keep after them.

So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App

mike2518 said:
So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App
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If it is a warranty exchange you can send either back.
Sent from my HTC Sensation 4G using XDA App

[Q] Best Buy HTC One S back ordered?

I pre-ordered the HTC One S for T-Mobile USA when it first popped up on the Best Buy site, since then I've received an email saying my item is back ordered for a few weeks. Has anybody else had the same outcome?

Issue has been discussed in the T-Mobile HTC One S pricing thread. Its because the phones aren't reported in the system until release day being 25th so the system automatically sets status to back-order. The phones will be shipped out to customer order tomorrow or there after. It's not because of a shortage. Contacted Bestbuy myself because same happened to me.
MPCT.
Sent from my SGH-T989 using xda premium

Oh okay, I talked to a Rep to and she basically told me I would have to wait up to two weeks for the phone to ship. Should I try and pick it up in store tomorrow so I don't have to wait for the shipping?

Went through the same thing as well. Best buy didnt seem to have any clear answers.. so I just cancelled the order and went to Walmart to pick it up. Very glad I did.

I was just going to cancel my order and go to Tmobile but now it's too late an ill probably end up having to wait until Friday. Best buy messed up this one...

SERO plan users.. How are we getting the replacement Note 7?

I created this new thread for those on Sprint Sero Plan only. How are we getting the new replacement phone since we can't activate the phones at Sprint stores. Are we suppose to call employee telesales again?
Thanks
I just added a Poll on top so that you guys can vote.

Interesting question but I wasn't thinking about replacing the phone... There is nothing wrong with the phone that I currently have.
Sent from my SM-N930P using Tapatalk

SptMogul said:
I created this new thread for those on Sprint Sero Plan only. How are we getting the new replacement phone since we can't activate the phones at Sprint stores. Are we suppose to call employee telesales again?
Thanks
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No you go to the store and get a replacement.

Any update for Sero Users? Is it time to call telesales now?

SptMogul said:
Any update for Sero Users? Is it time to call telesales now?
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Why would you call telesales?

i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!

urirx98 said:
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
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Well all note 7's except chinese models are included. Are you sure the update is not the one from a couple of weeks ago.
Whats the big deal, new note 7's will be in stock by the 21st.
Sent from my SM-N930P using Tapatalk

urirx98 said:
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
Click to expand...
Click to collapse
Yes all Note 7 sold before 9/15/16 will show up bad when you check the imei.
Also the latest update is ph9 and it doesn't have the 60% charge rate.

Just went to three stores. None of them could or would process return for Sero.
Two of the stores had replacements that they brought out but when they tried to process the return they couldn't do it.
Finally called telesales, transferred multiple times, over a hour and a half on the phone and they are shipping mine.

I went to a corp. store with my sero Note 7. Sales person asked me if I worked for Sprint at some point, and I said I was really close friends with an employee. She said "oh", and mentioned my plan and exchanged my phone. They did ask where I bought it, and said online. But, no issues, no fuss, no muss.

metalfreak said:
I went to a corp. store with my sero Note 7. Sales person asked me if I worked for Sprint at some point, and I said I was really close friends with an employee. She said "oh", and mentioned my plan and exchanged my phone. They did ask where I bought it, and said online. But, no issues, no fuss, no muss.
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Did they need manager override? Both stores said they couldn't do it until the manager was in. I called customer service from the store and was told the same.

seoulbrova said:
Did they need manager override? Both stores said they couldn't do it until the manager was in. I called customer service from the store and was told the same.
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They did need the manage to enter in his code, but I wasn't sure if it was because I made an appointment/reservation online (which flags it as a new device activation).

metalfreak said:
They did need the manage to enter in his code, but I wasn't sure if it was because I made an appointment/reservation online (which flags it as a new device activation).
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so they where able to re activate Note 7 on your Sero account at the store correct?

SptMogul said:
so they where able to re activate Note 7 on your Sero account at the store correct?
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They asked if I wanted to activate, and I said I'd do it at home. But getting the phone was no problem.

metalfreak said:
They asked if I wanted to activate, and I said I'd do it at home. But getting the phone was no problem.
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did you show them your original receipt or did they process your return with your account number only? Im not sure what to bring to the store. that's why.

They asked me where I bought it (online), and I told them corporate is telling people to go to stores where she issued a "that figures" sort of look. No receipt or paperwork... my phone number and email was all that I had to provide (other than the phone). I wish I held onto all the accessories, though.

I'm a Sero500 customer and went to a corporate store, they exchanged and activated it no problems. The manager was on a phone the whole time I was there....so the manager wasn't needed for mine.
Sent from my SM-N930P using Tapatalk

SptMogul said:
did you show them your original receipt or did they process your return with your account number only? Im not sure what to bring to the store. that's why.
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i would watch out. I went yesterday to a sprint store here in Van Nuys, CA after i got out of work and about 30 minutes before that i was told that they had the silver one in stock after making me wait for an hour i was asked if i had the box and i replied for what? No i don't they then told me i had to pay a 35 dollar restocking fee if i didn't cause they needed the serial number off if the box. I then told him that all the number that are in that box are in the phone and that was a bunch of b.s. Mind you this that was a sprint corporate store not some kiosk in the middle of the mall owned by habib. Well after some arguing and i told them just get the phone ill just call sprint later and have then refund me these 35 dollars they come back and said they only had the blue one. I was pissed then he said they would waive the 35 dollars i yelled some f u at him and proceed to call sprint about the issue they are now sending me my phone and some added $$$$$ of my bill for the trouble.

Anymore updates? .. im planing to call telesales next week to get my replacement..

ezeroc said:
I'm a Sero500 customer and went to a corporate store, they exchanged and activated it no problems. The manager was on a phone the whole time I was there....so the manager wasn't needed for mine.
Sent from my SM-N930P using Tapatalk
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I was a sero 500 customer and then I changed over to the sero 1600 family plan. Anyway, the corporate sprint store gave me my replacement. I don't see why they wouldn't. Telesales told me to go to a corporate store.

No Stock at T-Mobile Stores?

I went to 1 T-Mobile store in my area and they said they "had two and just sold the last one".
Then he called 10 of the closest stores - TEN - and they all said they didn't have it. Has anyone else run into this? Any idea what's going on?
Mike

Probably like the v10. Release day I had to go to 3 stores. Called the third store from the second and he had one left and held it for me while I drove 20 minutes to get it.
The stores only got 2 or 3 each. I was afraid they were going to do it again this year. Sounds like at least in your area they have.
I had a bad feeling about it when they finally got the demo unit and just stuck it on the wall. Just up there with the stlylo and other lame phones. No special signage.
Why lg? And why t-mobile? This is an awesome high end flagship device! Why do they treat it like some ghetto prepaid low end cheap phone?
I pre-ordered mine on Tuesday and thankfully received it yesterday. (Thursday) I was going to wait to get it in store but was afraid to risk it.
I hope you can find one soon.

The store I went to had 5 in Stock when I went in, one other person was buying one and multiple people called about it. My first one was defective so I had to exchange and got their last one.
I heard one rep saying that they deliberately send them a low number, something about driving up pre orders. I also assume a lot of the note 7 guys are probably picking this up as it is the best replacement to the note.

I got the only one the store has. And the other local store also only got one in today.

Didn't want to risk this fiasco like with the V10, so I smartened up and pre-ordered mine on the 17th...received on the 20th and have been enjoying it since.
Sorry to hear that T-Mobile's out of stock. It's the first day of release and I'm sure they will get more in quite soon.

mhannigan said:
I went to 1 T-Mobile store in my area and they said they "had two and just sold the last one".
Then he called 10 of the closest stores - TEN - and they all said they didn't have it. Has anyone else run into this? Any idea what's going on?
Mike
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I preordered mine. Got it in 3 days.

I live in Long Beach, CA. Called to 6 stores before finding a store that only had 2 left. All the other stores that were out of stock, I asked how many do they usually get and they said about 3-4. I pre-ordered on the 18th and my expected shipping date was December. I cancelled my order and piked one up in person instead.

Kambuja said:
I pre-ordered on the 18th and my expected shipping date was December. I cancelled my order and piked one up in person instead.
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there is no way you that if you pre-ordered the 2nd day pre-orders were open that you would have gotten your phone in december. there was a glitch in t-mobiles system showing incorrect shipping dates. you probably would have gotten it before the actual release date like everyone else who pre-ordered. you wouldn't get a pre-order 2 months after they were available in the stores.

probablecauzdnb said:
there is no way you that if you pre-ordered the 2nd day pre-orders were open that you would have gotten your phone in december. there was a glitch in t-mobiles system showing incorrect shipping dates. you probably would have gotten it before the actual release date like everyone else who pre-ordered. you wouldn't get a pre-order 2 months after they were available in the stores.
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He's right, I got the free tablet promo with mine and it also said Nov 27th -Dec 12th, but I got it the same day as my phone on Oct27th
Sent from my LG-H918 using XDA-Developers mobile app

Coming from a banned Note 7 that I still use everyday, I waited for the release of the V20. Easy to do because Tmo didn't have any S7Es a week ago or so either. I really need to do an exchange because my Tmo bill is terribly jacked up from the Note7 experiment. Needless to say there was absolutely no stock anywhere to be found at the 7 stores between work and home Friday.

HOlly mollies! I have been calling to the 25 stores that are found within 20 miles from my house and none of them have it until finally i found one store that told me there would be 1 unit arriving tomorrow and i told him SAVE IT FOR ME! (i m going to actually replace mine because it has an issue with my simcard not been read and also it rebooted 5 times at random moments. ). I only have 4 days left to replace it without any fees charged

joseguillen1994 said:
HOlly mollies! I have been calling to the 25 stores that are found within 20 miles from my house and none of them have it until finally i found one store that told me there would be 1 unit arriving tomorrow and i told him SAVE IT FOR ME! (i m going to actually replace mine because it has an issue with my simcard not been read and also it rebooted 5 times at random moments. ). I only have 4 days left to replace it without any fees charged
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Not if it's defective.
I got mine first thing Friday when my store opened. 3 other people were in there at the same time getting it.

dcmtnbkr said:
Not if it's defective.
I got mine first thing Friday when my store opened. 3 other people were in there at the same time getting it.
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NO ONE IS GOING TO TAKE MINE!!!! Because the guy already put it in the system and scheduled by tomorrow at 1 pm so that i can go to pick it up! F**K everyone else who were looking for it inside that store lol! IT IS MINE!!!!!!! >=D! (i hope is not defective though) lol

I pre ordered mine on the 18th and it's on back order. Expected ship date as of now is 11/21 - 12/12. I can't even cancel the order if I happen to find one in the store because the $200 I'm getting for my note 3 was only for pre orders. If it doesn't ship soon I think I'm just gonna cancel my order and wait a few months to pick one up for $300 on Craigslist.

Wow
Given that lots are seitching their note 7 to comething else this is the only thing comparable

I got lucky. Walked into tmobile. They didn't have any in stock. Had them call another store that was 30 mins. away. They had one and the T mobile lady went and got it for me. I call that top notch service. Maybe because I was switching from Sprint, I don't know.

2 stores by me where out of stock today. I called tmo and ordered one, it will be here in up to a week. Cool thing was I could complete the trade in evaluation over the phone. I read the imei # to her and she processed it. I have 30 days to send in my g5 after I get the v20. I also will get a label to mail in the cheap Alcatel I bought for the $200 promo
Sent from my Pixel XL using Tapatalk

Tmo started crippling the Note 7 this weekend. I made the decision to leave Sammy but no V20s in stock. "We can ship it to you." At the 3rd store, I walked out with a S7E.

Best buy preorder SNAFU

It appears Best buy has screwed up pretty good. Order went from 4/21 arrival to 4/25 arrival. Call and wait through 45 minute line of people calling to ask about it...Only to be told...Oops we messed up...Sorry about that.

mastibeta said:
It appears Best buy has screwed up pretty good. Order went from 4/21 arrival to 4/25 arrival. Call and wait through 45 minute line of people calling to ask about it...Only to be told...Oops we messed up...Sorry about that.
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Are you having it delivered or in store pick up?

Delivered

mastibeta said:
Delivered
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Well hopefully in store pickup is still the 21st at the latest

fcb1 said:
Well hopefully in store pickup is still the 21st at the latest
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In-store is still the 21st. I am in the same boat with the f'd up shipping though... Website use to say it would arrive on/by the 21st, now same as OP, my order says the 25th, and I cant change my order to in-store pickup...

Quick update called and complained. They are giving me a 20$ gift card. Penance but I guess it's better than nothing.

Did you by chance ask if they would allow a late change to the order now to get it in-store? The website wont let me modify my order anymore, and as of about 30 minutes ago wont let me cancel it anymore either, but if calling them could have it changed to in-store pickup Id definitely do that so I can still get it on Friday.

I tried to switch to pickup. Denied since our orders are processing.

mastibeta said:
I tried to switch to pickup. Denied since our orders are processing.
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Click to collapse
Figured... Thanks for having asked, though. My plan was to get the S8+ on Friday so my dad could get my Note 5, to replace his broken Nexus 5, and switch to Verizon (via Total Wireless) so he finally gets service where he lives... Guess he will have to be patient :/

I pre-ordered my previous 3 phones from BB. This time I purchased online from Verizon. I'm glad I did. I got my phone yesterday.
Sent from my SM-T800 using XDA-Developers Legacy app

Plot twist...Got shipping notification this morning. Best buy says it shipped today...Ups says the shipping process started yesterday. Still only shows ready for pickup...Yet UPS, BB, and MyUPS show scheduled for delivery today.

Plot thickens again...Label was created but since it wasn't picked up...Not coming today. Called the BBM store and lady had the box in her hand. Said ups picking it up today with instructions to deliver Friday. I said can I just pick it up...No. so I change it to pick up at ups location. Talked to guy there...And it's going to be picked up from mall, taken to Orlando 2 hours away, then sent back to his UPS store to be picked up after 10 tomorrow.

I stopped in to get a case for my S8. The lady in mobile said they've had the phones for a few day's now and can't release them till the 21st...