I decided to reach out to T-mobile and LG regarding my $200 rebate trade-in status. T-mobile gave me an lg email address to inquire about it. After 2 days of no response I called lg. lg informed me there is a problem with their rebate system. basically they do not have anyone's information and can not send out the rebate unless we call in and give them our information. it has been 2 days since i gave them my information and still no response. Just wanted to give you guys a heads up.
that doesn't sound good at all. now we will wont get rebate or what.
I wonder what happens when we won't get rebate from promotion. Many of us bought the phone just because of the promotion
No problem with sprint received mine two weeks after purchase.
Sent from my LG-LS997 using Tapatalk
Just got off the phone with Tmobile They now said it is up to lg to send it out .After telling them the situation they agreed to credit my account. my advice is to all tmobile and make them aware of the situation and have them credit your account since they are the ones in possession of our trade in devices.
flexte said:
I decided to reach out to T-mobile and LG regarding my $200 rebate trade-in status. T-mobile gave me an lg email address to inquire about it. After 2 days of no response I called lg. lg informed me there is a problem with their rebate system. basically they do not have anyone's information and can not send out the rebate unless we call in and give them our information. it has been 2 days since i gave them my information and still no response. Just wanted to give you guys a heads up.
Click to expand...
Click to collapse
Whats the email address?
[email protected]
It's been 4 days and all haven't heard from LG so I had to take it to the next level.
flexte said:
[email protected]
It's been 4 days and all haven't heard from LG so I had to take it to the next level.
Click to expand...
Click to collapse
Did you process your trade online or in store? Im guess the rebate is coming from LG and not the carrier?
frome901 said:
Did you process your trade online or in store? Im guess the rebate is coming from LG and not the carrier?
Click to expand...
Click to collapse
Online. It is supposed to come from LG.
flexte said:
Online. It is supposed to come from LG.
Click to expand...
Click to collapse
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
frome901 said:
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
Click to expand...
Click to collapse
That was the point of my post. People are waiting on something that LG knows noting about. 1 LG rep admitted they messed up on their end and they have no record of anyone's trade in because the system they set up to handle the rebate functioned. Sprint is the only company that seems to have realized LG made a mistake and started handling it on their own.
No issues whatsoever here with Sprint. I upgraded in a Sprint store on 10/24/2016, and received the $200.00 credit on my account on 11/05/2016 (12 days later).
MidwestDrummer said:
No issues whatsoever here with Sprint. I upgraded in a Sprint store on 10/24/2016, and received the $200.00 credit on my account on 11/05/2016 (12 days later).
Click to expand...
Click to collapse
It may just be a tmobile issue. Our promo states an electronic check not a credit.
flexte said:
My last post stated people from sprint are getting the problem resolved through a credit. The original promotion was no supposed to be a credit on either carrier. So that is proof LG dropped the ball and the carriers will have to accept responsibility.
Click to expand...
Click to collapse
That's just patently false. The promotion was announced as a credit when Sprint officially announced they'd be carrying the phone on 10/07/2016 (see the 3rd paragraph and footnote 1). The promotion was then confirmed as a credit when Sprint officially announced the launch date of the phone on 10/21/2016 (see the 3rd paragraph and footnote 2).
EDIT: Footnote correction on second link.
MidwestDrummer said:
That's just patently false. The promotion was announced as a credit when Sprint officially announced they'd be carrying the phone on 10/07/2016 (see the 3rd paragraph and footnote 1). The promotion was then confirmed as a credit when Sprint officially announced the launch date of the phone on 10/21/2016 (see the 3rd paragraph and footnote 1).
Click to expand...
Click to collapse
I updated my last post. Our promo was different. I attached a copy of ours bellow.
frome901 said:
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
Click to expand...
Click to collapse
That's a lie on that rep's part(maybe just misinformed), as it was even up on LG's own website prior to the V20's official launch date.
So ive been on the phone, LG says it At&ts deal, so now im on the att for like 40 minutes plus and i think it gonna be figured out. Ill edit if its not handled after the call.
I got to get on this I haven't received anything
Same here. T-Mobile I called weeks ago. They said 1-2 billing cycles for the credit to show up. Problem here is that I was never able to access the promotions page. It always said there were no promotions for my line. I had to do the trade in over the phone with a label the rep emailed to me.
They received that phone probably a month ago now and still nothing. I don't even have anything that shows I traded in a phone.
I would so rather have gotten a check than a credit. I had intended to use it towards my monthly lease payments. Now it will probably end up just coming off my bill and only after I call and "make" them do it.
I just signed up with Tmobile after being with Verizon for almost 16 years. I'd like to keep my Note 4 instead of trading it in. Is it possible to purchase a cheap verizon phone to trade in to tmobile get the $200 rebate?
sirfroggz said:
I just signed up with Tmobile after being with Verizon for almost 16 years. I'd like to keep my Note 4 instead of trading it in. Is it possible to purchase a cheap verizon phone to trade in to tmobile get the $200 rebate?
Click to expand...
Click to collapse
Doesn't matter what carrier as long as it's a 4g capable phone. I turned in a sprint evo 4g and was approved. I'm on T-Mobile as well.
Sent from my LG-H918 using XDA-Developers mobile app
Related
Just took home my Captivate for $275 from a corporate AT&T Wireless store. Only requirement to get EARLY activation pricing is that you haven't upgraded your line within 6 months. NO ONE said anything about this anywhere until today - have been in 4 different corp AT&T stores, and finally someone said "early upgrade = new activation + $75 = $275 for the Captivate." Deal is good UNTIL Saturday, 7/24, when the pricing goes back up to $350 (Samsung is offering $150 back-end rebate currently) + 75 for early activation.
Get it while you can! Better than AT&T's no-commitment price of $499 and even their phantom $350 pricing they said on Facebook and Twitter, but won't honor after some lucky folks got them early last week!!! Been struggling with this mess for 2 days now, just trying to get it and finally found out about this, so make sure you all aren't buying them at no-commitment pricing, that's just outrageous....
This is the first I've heard that the $200 2yr contract renewal price is temporary. I'm eligible for an updgrade next week! grr...
Where'd you see that mentioned?
ingrown said:
This is the first I've heard that the $200 2yr contract renewal price is temporary. I'm eligible for an updgrade next week! grr...
Where'd you see that mentioned?
Click to expand...
Click to collapse
Maybe AT&T noticed demand for this phone and said.. Hmmm..how do we make more money on it?
I was surprised to see 10 people lined up Sunday morning to get this phone when the store opened.
Citznfish said:
Maybe AT&T noticed demand for this phone and said.. Hmmm..how do we make more money on it?
I was surprised to see 10 people lined up Sunday morning to get this phone when the store opened.
Click to expand...
Click to collapse
I got it sunday as well no line but everyone was at church . The rep did say it was flat 199.99 with no mention of the deal expiring.
GarciaM25 said:
Just took home my Captivate for $275 from a corporate AT&T Wireless store. Only requirement to get EARLY activation pricing is that you haven't upgraded your line within 6 months. NO ONE said anything about this anywhere until today - have been in 4 different corp AT&T stores, and finally someone said "early upgrade = new activation + $75 = $275 for the Captivate." Deal is good UNTIL Saturday, 7/24, when the pricing goes back up to $350 (Samsung is offering $150 back-end rebate currently) + 75 for early activation.
Get it while you can! Better than AT&T's no-commitment price of $499 and even their phantom $350 pricing they said on Facebook and Twitter, but won't honor after some lucky folks got them early last week!!! Been struggling with this mess for 2 days now, just trying to get it and finally found out about this, so make sure you all aren't buying them at no-commitment pricing, that's just outrageous....
Click to expand...
Click to collapse
Has anyone confirmed this?
Just got off the phone with a CSR, he didn't know anything about this being a short term deal. He spent about 5 minutes looking it up, so I hope he wasn't just saying that to get me off of the phone.
Oh, and how long have they been ending their calls by saying "Thanks for being the best part of AT&T" or something like that? That's ridiculously cheesy.
ingrown said:
Just got off the phone with a CSR, he didn't know anything about this being a short term deal. He spent about 5 minutes looking it up, so I hope he wasn't just saying that to get me off of the phone.
Oh, and how long have they been ending their calls by saying "Thanks for being the best part of AT&T" or something like that? That's ridiculously cheesy.
Click to expand...
Click to collapse
I just walked into an AT&T store and was able to use the early upgrade and get the phone for the 199+75 +18 (296 with everything totaled up). You have to not have had a upgrade within the last 6 months. That's it... and be in good standing ofcourse.
I got my Captivate on Sunday for $275. I did an early upgrade this past December for a BB 9700, so I was eligible for the early upgrade (I didn't know I was at the time). I was hoping to purchase for the "$350" non-contract price last week, but the rep @ the store last Thursday said I would qualify for the early upgrade, but they weren't going to sell it to me until the 18th. $275 was cheaper than $350 just to add 7 month to my contract, so I had planned to go that way. Luckily I was since the phone went to $499. So yes, it is true.
Contract
Do you go under another 2 year contract for this price?
AT&T Customer Service can push your upgrade date forward 30 Days, easy. Just give the customer service line a call and talk to a representative.
Epsilion said:
AT&T Customer Service can push your upgrade date forward 30 Days, easy. Just give the customer service line a call and talk to a representative.
Click to expand...
Click to collapse
The guy I spoke with said that he couldn't change it.
I called CSR early this morning and was able to order it as early upgrade...199.99 + tax and delivery...i think it came out to $260-something total...i wasn't eligible for upgrade till march of 2011
ingrown said:
The guy I spoke with said that he couldn't change it.
Click to expand...
Click to collapse
I'd try again, seems like it just depends on who you get. I'm trying to get my upgrade pushed forward 3 months (it will be a year since I got my Tilt 2 in October), so far I've had one CSR tell me to just walk into a store and use the upgrade off of one of my family plan's other lines, the other told me she could only make it that much earlier if I increased my plan, but that isn't going to happen lol.
Epsilion said:
I'd try again, seems like it just depends on who you get. I'm trying to get my upgrade pushed forward 3 months (it will be a year since I got my Tilt 2 in October), so far I've had one CSR tell me to just walk into a store and use the upgrade off of one of my family plan's other lines, the other told me she could only make it that much earlier if I increased my plan, but that isn't going to happen lol.
Click to expand...
Click to collapse
I also got my Tilt 2 at the same time. Your best bet is to call CSR...just call back again and hope to get a different person if they tell you no the first time. It's a matter of getting the right person. The guy I talked to this early morning told me that it's best to call after midnight since you get the seasoned employees but you have to be premiere...if you call during the day most likely youll get a trainee
ingrown said:
The guy I spoke with said that he couldn't change it.
Click to expand...
Click to collapse
I stand corrected. I called back and specifically mentioned overriding the upgrade date, and the CSR said that I could do that. However, they would only do it if they could ship it to me, not so I could buy it in the store, and if they had any in stock.
They don't.
She put me on hold saying that she's trying to arrange something with the store closest to me... So, maybe this will work...
ingrown said:
I stand corrected. I called back and specifically mentioned overriding the upgrade date, and the CSR said that I could do that. However, they would only do it if they could ship it to me, not so I could buy it in the store, and if they had any in stock.
They don't.
She put me on hold saying that she's trying to arrange something with the store closest to me... So, maybe this will work...
Click to expand...
Click to collapse
Weird, the first girl I got was all ready to set it to today until she read the 10 month part and told me she couldn't, she didn't seem to care where I used the upgrade at. Makes me wonder if the CSR wants the sale.
Epsilion said:
Weird, the first girl I got was all ready to set it to today until she read the 10 month part and told me she couldn't, she didn't seem to care where I used the upgrade at. Makes me wonder if the CSR wants the sale.
Click to expand...
Click to collapse
Possibly, she supposedly couldn't get in touch with the local store and asked if they could call back in 2 days when they might have stock to ship to me. Maybe I should call again.
Nah, I'm tired of messing with this today. Thanks for letting me know about moving the upgrade date.
No, problem ingrown.
Sorry for sorta hijacking the thread though. I'm thinking I may try to get this with the early upgrade fee myself.
Has anyone confirmed the price going up to $350 for an upgrade after 7/24?
Just so everyone knows, the loyalty advantage applies to this phone. I got an additional 100 off because I hadn't upgraded in 24 months (iPhone) and my bill is
greater than 100
No upgrade fee either
Nifty phone for 100!
Merge please
Sent from my SAMSUNG-SGH-I897 using XDA App
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
Click to expand...
Click to collapse
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
Click to expand...
Click to collapse
it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Click to expand...
Click to collapse
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
Click to expand...
Click to collapse
That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
Click to expand...
Click to collapse
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
Click to expand...
Click to collapse
I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
Click to expand...
Click to collapse
How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
Following link has $100 off any listed smartphone including the V10, so $599-100=$499. Deal is web only. Enjoy!
http://www.t-mobile.com/offer/super-smartphone-deals.html
EDIT: This is offered to new plans/lines apparently, not upgrades or JUMPs. There has been some success in calling 611 to honor it retroactively even on upgrades. However, it is very much YMMV as I went through 3 reps unsuccessfully.
Nice
Can I return my phone to any tmobile store?? I don't want to as I've had no issues and am loving it, but if I can get $100 off, then I'm gonna return it. Reason I asked is because I bought from an authorized tmobile dealer, not corporate, and they said they would charge me a $50 restocking fee. I don't think that's tmobile's policy so maybe I'll try to return it to a different corporate store if possible. I will definitely be calling tomorrow to try and get the discount applied, if not this thing is going back.
Are you kidding me? I paid 100 more 1 week ago and didn't have jump but just signed up.
That makes me wonder if I should return it and buy another? Hmmm restocking fee...
Sent from my pretty nifty brand new LG V10
Damn! I'm on a dealer line and I can't purchase it... What do I do? Should I try to go to a T-Mobile store and see if they would work something out for me or would they just flat out dismiss me because they wouldn't even get any commission...
I might try calling customer service and see what they say.
Sent from my pretty nifty brand new LG V10
Woah, thats about the price I bought my G4 for..
How long does the offer last?
Well shoot... If I didn't have to go through so much nonsense to get it unlocked, I'd be tempted to return mine :/
I think it may be price mistake as I found the price has gone back up to $600.
I cannot seem to make it work. Is it only for on-contracts, doesn't apply to full retail purchases?
BTW, if there is anyone in San Fransisco who bought the phone already but wants to take advantage of this deal (meaning you want to buy again with the new price) please contact me
I just called 611 and spoke a cs rep and they gave me a $100 credit towards my bill since I just bought my v10 a week ago (Oct 30). He couldn't find the promo so I gave him the url. Once he saw the promo, he put me on hold for a couple minutes and went to talk to a higher up, he came back and said they'd give me a $100 credit towards my bill. Good enough for me!
airmcnair06 said:
I just called 611 and spoke a cs rep and they gave me a $100 credit towards my bill since I just bought my v10 a week ago (Oct 30). He couldn't find the promo so I gave him the url. Once he saw the promo, he put me on hold for a couple minutes and went to talk to a higher up, he came back and said they'd give me a $100 credit towards my bill. Good enough for me!
Click to expand...
Click to collapse
I sure hope this works for me!
Sent from my pretty nifty brand new LG V10
http://www.tmonews.com/2015/11/new-...100-off-the-price-of-many-recent-smartphones/
It's time to return mine and stay with G4.
I am so angry!
airmcnair06 said:
I just called 611 and spoke a cs rep and they gave me a $100 credit towards my bill since I just bought my v10 a week ago (Oct 30). He couldn't find the promo so I gave him the url. Once he saw the promo, he put me on hold for a couple minutes and went to talk to a higher up, he came back and said they'd give me a $100 credit towards my bill. Good enough for me!
Click to expand...
Click to collapse
I did the same. Although they "couldn't find" the link.... Ya, right. Got the same credit on the second call, though! Do it people
moSess said:
I did the same. Although they "couldn't find" the link.... Ya, right. Got the same credit on the second call, though! Do it people
Click to expand...
Click to collapse
I just tried. They can't find the link either even though I bave it up on my phone right now. But They are going to call back as soon as web sales opens at 8 am est she said. She was very nice though.
Sent from my LG-H901 using XDA Free mobile app
Quite upset..i have been with T-mobile for over 10 years. I just purchased 2 LG V10's, one on monday (in store) and ordered one (from another store that didnt have any in stock) which just arrived yesterday. I tried the online chat and a phone call and they refused to help me. The rep i spoke to in the chat said the promo is real (cause i sent him the link) but he couldnt do anything for me. He told me to try calling or going back to the store i purchased them from. The rep on the phone said the promo doesnt exist (i even gave him the url) which he said he typed in and it didnt go anywhere (lie). So according to him, since the webpage doesn't exist, there is no promo so he wouldnt help me either. Tell me you can't do anything but don't tell me the link doesn't work when i'm staring right at the webpage.
I don't understand how a company can run a promo and not even have it listed in their system. Yes, i know it happens. I have had to "prove" a promo exists to T-mo before and usually they are very helpful.
Call back and escalate it, speak with a supervisor.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
That's a great deal.
Guys, can someone please clarify how to apply to this? I'm clicking the "apply coupon" button and then get redirected to another site where I cannot find any of the phones. Maybe I should be logged in first?
I'm not living in the USA but I do have a friend living there. How can we make him apply to this campaign? I don't know on which carrier he is yet but assuming he's on T-Mo, can he just apply for this promotion, pay 500$+tax and get the phone without paying anything else regarding his plan etc? I don't see the option to buy the phone without any conracts; so this promo forces you to sign up for a long-term contract? (you cannot just retail the phone if you're a pre-paid customer for instance?)
Add:
Nevermind. Contacted T-Mo and they said it has to be a new customer and shall apply for a long-term post-paid contract.
The price is back up to $599 for the V10, can't seem to find any way to get $499.
I created this new thread for those on Sprint Sero Plan only. How are we getting the new replacement phone since we can't activate the phones at Sprint stores. Are we suppose to call employee telesales again?
Thanks
I just added a Poll on top so that you guys can vote.
Interesting question but I wasn't thinking about replacing the phone... There is nothing wrong with the phone that I currently have.
Sent from my SM-N930P using Tapatalk
SptMogul said:
I created this new thread for those on Sprint Sero Plan only. How are we getting the new replacement phone since we can't activate the phones at Sprint stores. Are we suppose to call employee telesales again?
Thanks
Click to expand...
Click to collapse
No you go to the store and get a replacement.
Any update for Sero Users? Is it time to call telesales now?
SptMogul said:
Any update for Sero Users? Is it time to call telesales now?
Click to expand...
Click to collapse
Why would you call telesales?
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
urirx98 said:
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
Click to expand...
Click to collapse
Well all note 7's except chinese models are included. Are you sure the update is not the one from a couple of weeks ago.
Whats the big deal, new note 7's will be in stock by the 21st.
Sent from my SM-N930P using Tapatalk
urirx98 said:
i am a sero customer and got my note 7 thru my local store thru the upgrade and 2 year new contract, i contacted my local store other day and was told they would contact me when the replacements are in. I will double check this tomorrow and i just received notification that my phone wants to UPDATE and i assume thats the RUMORED 60% charge max, not happy about it! And via the link my IME is apparently compromised!
Click to expand...
Click to collapse
Yes all Note 7 sold before 9/15/16 will show up bad when you check the imei.
Also the latest update is ph9 and it doesn't have the 60% charge rate.
Just went to three stores. None of them could or would process return for Sero.
Two of the stores had replacements that they brought out but when they tried to process the return they couldn't do it.
Finally called telesales, transferred multiple times, over a hour and a half on the phone and they are shipping mine.
I went to a corp. store with my sero Note 7. Sales person asked me if I worked for Sprint at some point, and I said I was really close friends with an employee. She said "oh", and mentioned my plan and exchanged my phone. They did ask where I bought it, and said online. But, no issues, no fuss, no muss.
metalfreak said:
I went to a corp. store with my sero Note 7. Sales person asked me if I worked for Sprint at some point, and I said I was really close friends with an employee. She said "oh", and mentioned my plan and exchanged my phone. They did ask where I bought it, and said online. But, no issues, no fuss, no muss.
Click to expand...
Click to collapse
Did they need manager override? Both stores said they couldn't do it until the manager was in. I called customer service from the store and was told the same.
seoulbrova said:
Did they need manager override? Both stores said they couldn't do it until the manager was in. I called customer service from the store and was told the same.
Click to expand...
Click to collapse
They did need the manage to enter in his code, but I wasn't sure if it was because I made an appointment/reservation online (which flags it as a new device activation).
metalfreak said:
They did need the manage to enter in his code, but I wasn't sure if it was because I made an appointment/reservation online (which flags it as a new device activation).
Click to expand...
Click to collapse
so they where able to re activate Note 7 on your Sero account at the store correct?
SptMogul said:
so they where able to re activate Note 7 on your Sero account at the store correct?
Click to expand...
Click to collapse
They asked if I wanted to activate, and I said I'd do it at home. But getting the phone was no problem.
metalfreak said:
They asked if I wanted to activate, and I said I'd do it at home. But getting the phone was no problem.
Click to expand...
Click to collapse
did you show them your original receipt or did they process your return with your account number only? Im not sure what to bring to the store. that's why.
They asked me where I bought it (online), and I told them corporate is telling people to go to stores where she issued a "that figures" sort of look. No receipt or paperwork... my phone number and email was all that I had to provide (other than the phone). I wish I held onto all the accessories, though.
I'm a Sero500 customer and went to a corporate store, they exchanged and activated it no problems. The manager was on a phone the whole time I was there....so the manager wasn't needed for mine.
Sent from my SM-N930P using Tapatalk
SptMogul said:
did you show them your original receipt or did they process your return with your account number only? Im not sure what to bring to the store. that's why.
Click to expand...
Click to collapse
i would watch out. I went yesterday to a sprint store here in Van Nuys, CA after i got out of work and about 30 minutes before that i was told that they had the silver one in stock after making me wait for an hour i was asked if i had the box and i replied for what? No i don't they then told me i had to pay a 35 dollar restocking fee if i didn't cause they needed the serial number off if the box. I then told him that all the number that are in that box are in the phone and that was a bunch of b.s. Mind you this that was a sprint corporate store not some kiosk in the middle of the mall owned by habib. Well after some arguing and i told them just get the phone ill just call sprint later and have then refund me these 35 dollars they come back and said they only had the blue one. I was pissed then he said they would waive the 35 dollars i yelled some f u at him and proceed to call sprint about the issue they are now sending me my phone and some added $$$$$ of my bill for the trouble.
Anymore updates? .. im planing to call telesales next week to get my replacement..
ezeroc said:
I'm a Sero500 customer and went to a corporate store, they exchanged and activated it no problems. The manager was on a phone the whole time I was there....so the manager wasn't needed for mine.
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
I was a sero 500 customer and then I changed over to the sero 1600 family plan. Anyway, the corporate sprint store gave me my replacement. I don't see why they wouldn't. Telesales told me to go to a corporate store.
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
Yeap, i am turning in an old Droid Razr MAXX. I already got my email from T-Mobile that my promotion application for it was accepted. I just need to send it back and they will do a 3 point inspection on it. Hopefully it all goes through ok.
dfogelstrom said:
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
Click to expand...
Click to collapse
Are you on JOD?
thegameksk said:
Are you on JOD?
Click to expand...
Click to collapse
JOD? Not sure what that means my friend
chipworkz said:
Yeap, i am turning in an old Droid Razr MAXX. I already got my email from T-Mobile that my promotion application for it was accepted. I just need to send it back and they will do a 3 point inspection on it. Hopefully it all goes through ok.
Click to expand...
Click to collapse
They said when the V20 comes in it will have a box and return shipping label. LG should be cutting the check, not T-Mobile this time. The quote t-mobile gave me was $0 but they said LG would cut the full amount. 6-8 weeks. We will see how it plays out.
dfogelstrom said:
JOD? Not sure what that means my friend
Click to expand...
Click to collapse
JoD = Jump on Demand
nest75068 said:
JoD = Jump on Demand
Click to expand...
Click to collapse
Yeah I have the Jump program.
dfogelstrom said:
Yeah I have the Jump program.
Click to expand...
Click to collapse
I prefer JoD, yeah I know you don't get insurance coverage but being able to switch phones 3 times a year = awesome
nest75068 said:
I prefer JoD, yeah I know you don't get insurance coverage but being able to switch phones 3 times a year = awesome
Click to expand...
Click to collapse
When I get a phone I really like, can root and develop I'll keep it until it dies. I had my LG G3 for almost 3 years lol. Updated to Nougat and everything. That phone is still being developed. Anyway, this phone is going to be a holder for me.
dfogelstrom said:
When I get a phone I really like, can root and develop I'll keep it until it dies. I had my LG G3 for almost 3 years lol. Updated to Nougat and everything. That phone is still being developed. Anyway, this phone is going to be a holder for me.
Click to expand...
Click to collapse
For me this phone is a stop gap until the S8 comes out. If it wasn't for the whole Note 7 crap I wouldn't even be getting the V20. I am going to miss Samsung Pay though - I used it everywhere. I have a replacement for it but it won't ship until 1Q next year https://plastc.com/
I used to root/rom and do all that but with Samsungs latest a lot of the stuff I wanted to root for I could do without root. I could install ad blockers into stock browser. I'm on a Google Music family plan so no youtube ads.
Not sure if I'll root/TWRP/Xposed the V20 or not. I never did the Samsungs because you would lose either Samsung Pay or Fingerprint sensor and I wanted both.
dfogelstrom said:
Yeah I have the Jump program.
Click to expand...
Click to collapse
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
thegameksk said:
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
Click to expand...
Click to collapse
I went Into the store, pre ordered my V20 and brought a old HTC in. I paid $120 in taxes and down payment for the V20 and he took down the IMEI and verified it on his computer. I'm not sure if JOD is the same as the regular Jump! program, but I had no problem doing it at all. The check comes in 8 weeks after you send your phone back to LG and it's only good toward the V20
thegameksk said:
What the hell? T mobile keeps telling me this promo cant be used with a JOD. I have a Note 7 and I want to return for the V20 and give in my Moto E phone for the 200 check. I was told on the phone, by t-force, and by Jophn when I tweeted him cant use JOD. How did you go about doing it?
Click to expand...
Click to collapse
It makes sense you could not do this with the JOD device you are returning. I have the original Jump program and did not use my current phone that I would have jumped from but rather an old Droid Razr MAXX that I had laying in my draw. The device you are turning in needs to be paid off in full. Like others have mentioned, if you do not have an old phone laying around, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
chipworkz said:
It makes sense you could not do this with the JOD device you are returning. I have the original Jump program and did not use my current phone that I would have jumped from but rather an old Droid Razr MAXX that I had laying in my draw. The device you are turning in needs to be paid off in full. Like others have mentioned, if you do not have an old phone laying around, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
Click to expand...
Click to collapse
Reread my post. The phone I want to use is paid off and mine. I was told that if you are on jod you can't use this promo even if you have a 4g phone that's paid off.
dfogelstrom said:
I went Into the store, pre ordered my V20 and brought a old HTC in. I paid $120 in taxes and down payment for the V20 and he took down the IMEI and verified it on his computer. I'm not sure if JOD is the same as the regular Jump! program, but I had no problem doing it at all. The check comes in 8 weeks after you send your phone back to LG and it's only good toward the V20
Click to expand...
Click to collapse
Is your phone going to Ascurion?
I'm on JOD & followed the trade-in link on my Order Status page,used a $30 Straight Talk Alcatel phone for the trade-in,had to get assistance/approval from CustomerCare since the actual item wasn't in the drop-down menu when going thrugh the process.
My pre-paid mailing label pdf shows it going to Ascurion,not LG.
I have a feeling this entire process is half-baked,since I too had other reps stating JOD wasn't eligible.
( My entire process/Ttransaction was documented by Customer Care,as I completed the process while they were still on the phone & they sent texts confirming as much)
Worse case scenario,if it's deemed a no-go after the dust has settled,I'll just hit 'em up for a $30 bill credit to cover the cost of the trade-in phone...........................
he said he made a down payment, that's not JOD that's Jump! 1.0 or 2.0
chipworkz said:
, you can buy the cheapest 4g smartphone you can find and use it to get the $200.
Click to expand...
Click to collapse
I just ordered 2 Alcatel 4g phones, $17.95 each with same day shipping from Amazon to process this promotion with the 2 LG V20's I ordered, both are with Jump1.
Here's the trade in link if anyone needs it.
http://www.t-mobile.com/cell-phone-trade-in.html#tradein
You need your order number and the IMEI of the 4g trade in device.
dfogelstrom said:
I was in T-Mobile today pre-ordering the V20. The rep let me know about the "free" LG tablet promo and I declined. He then told me if I have an old working paid off smartphone from any carrier in good working condition LG would write a $200 check/credit toward the LG V20. I went home and grabbed an AT&T HTC Inspire 4G and factory reset it. No cracks and phone is in good to great condition. The associate took down the IMEI and verified it and gave the phone back to me. When my V20 comes in there is going to be another box with paid postage to send the old phone back to LG and between 6 to 8 weeks they will send me a check for $200 toward the V20. I'm not sure if it's a cashable check or just a phone credit.
Click to expand...
Click to collapse
Lucky you. I went to the store last night and they were clueless. I had to tell them about the promotion etc. . It was a nightmare. I ended up just walking out and calling instead. Wish I just did that from the start was super easy.
DLovo313 said:
I just ordered 2 Alcatel 4g phones, $17.95 each with same day shipping from Amazon to process this promotion with the 2 LG V20's I ordered, both are with Jump1.
Here's the trade in link if anyone needs it.
http://www.t-mobile.com/cell-phone-trade-in.html#tradein
You need your order number and the IMEI of the 4g trade in device.
Click to expand...
Click to collapse
THX,that's exactly what I did (JOD) immediately after taking delivery of my V20 on 10/19,grabbed the cheapest 4G LTE phone available @ my local WalMart & followed the same link via my Order Status page.
Sending it out today 1st chance I get.
So,we just sit back & wait,or,is there anything extra we/T-Mobile/LG need to do to get the $200 (less trade-in allowance) ?
KOLIOSIS said:
THX,that's exactly what I did (JOD) immediately after taking delivery of my V20 on 10/19,grabbed the cheapest 4G LTE phone available @ my local WalMart & followed the same link via my Order Status page.
Sending it out today 1st chance I get.
So,we just sit back & wait,or,is there anything extra we/T-Mobile/LG need to do to get the $200 (less trade-in allowance) ?
Click to expand...
Click to collapse
This is where things get a little confusing, since the value of the phones are $0 (I bought a old prepaid phone as well for $18) How does LG know to send us the $200 E-Check?
I am assuming once T-Mobile receives the device, they forward this information to LG via order # etc...I will just go in the store to make sure this is done right.