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*** Free AT&T Fuze on Premier Accts Today Only!!! ***

Hello all. Long time lurker. Just wanted to create a new thread so people see this great deal. Today only (Cyber Monday) you can get a free Fuze (among other phones) if you sign up for a new line on an AT&T premier account. I saw this on pocketnow.com and see that some posted about it in the "How much did you pay for your Fuze" thread but I felt it needed its own topic so more people see it. If anyone disagrees I understand and this can be deleted but it is a great deal for today that I wouldn't want anyone to miss out on.

it would be nice if they let Family Talk customers get in on the action too.

Thanks for the heads up, just printed the page where it says Fuze is free today and went to the store where I purchased it on the 10th and they credited my account.
Thanks again.

KarmaNP said:
Thanks for the heads up, just printed the page where it says Fuze is free today and went to the store where I purchased it on the 10th and they credited my account.
Thanks again.
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Just tried the same thing and was completely and utterly shut down.

Still working for me, you might want to try again.
KevinACrider said:
Just tried the same thing and was completely and utterly shut down.
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You guys started new accounts?

Yes. I created a new account.

oh okay how much is etf again i could probably get the phone for around 200 if i did it that way

Yeah I just ordered through premier two weeks ago for this phone. Since I'm under 30 days I'll just cancel my current plan and reorder today. Calling the CSR to "price match" and they said to do it this way instead, retarded

Free fuze on family plan
I got my free fuze on letstalk.com on a family plan. also i have a code that gives u an additional $20 off. PM me for the code or just go to the site for a free fuze!!!

Cant you just ad a line too and then cancel it within 30 days?? Worst case, you pay the $200 to cancel..?

holy crap! Ordering 2 right now!

Yay! Got two just now from AT&T store. Payed $77 tax on 2 phones. Will cancel and pay ETF. Comes out to be $260 per phone.

alot of people seem to have premier accounts..is it really that common to have a job that supplies that?

oh and kraize arent you contradicting yourself..on the other thread (how much did you pay for your fuze) you bag on the people saying theyl have to pay equipment costs but now your going to have too..not trying to get on you but just lookin out for you

nvm...........

pazookie said:
oh and kraize arent you contradicting yourself..on the other thread (how much did you pay for your fuze) you bag on the people saying theyl have to pay equipment costs but now your going to have too..not trying to get on you but just lookin out for you
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True. Glad you noticed Well. I talked to my rep. He was a friendly guy and guaranteed me that I would only have to pay ETF and not equipment charges because it took him 2 and a half hours to get my phone and crap. He said there is no equipment charges even though I saw in the contract that there is. So I guess I don't have to pay them Already set up to cancel in 31 days.

and may i ask how did you get your premier account? arent you under 18? (sorry i ask i just swear i remember in another thread in the past you stated you were 16)

oh and im still contemplating calling att customer relations tomorrow again..already tried once but let the rep work me but i just got my wife a n95 and did a warranty exchange for a fuze from my tilt and i was trying to work them down on price of a new fuze (letting them know there have been all these sales from other websites and even this premier sale today) to around $150-200 and by threatening to goto the competition (tmobile g1 for $170) and keeping the brand new one and selling the refurb in new kit to make up for my wifes n95. When i called last i never really threatened to leave att aka "please transfer me to canellations department" lol i just wasnt feelin it that day but i think ill try tomorrow

./sigh, I could never get my premier account working... Followed links and it only ever let me apply my discount.. can't seem to find the commitment-free or special premier prices anywhere

Early activation price - $275 until Saturday, 7/24!

Just took home my Captivate for $275 from a corporate AT&T Wireless store. Only requirement to get EARLY activation pricing is that you haven't upgraded your line within 6 months. NO ONE said anything about this anywhere until today - have been in 4 different corp AT&T stores, and finally someone said "early upgrade = new activation + $75 = $275 for the Captivate." Deal is good UNTIL Saturday, 7/24, when the pricing goes back up to $350 (Samsung is offering $150 back-end rebate currently) + 75 for early activation.
Get it while you can! Better than AT&T's no-commitment price of $499 and even their phantom $350 pricing they said on Facebook and Twitter, but won't honor after some lucky folks got them early last week!!! Been struggling with this mess for 2 days now, just trying to get it and finally found out about this, so make sure you all aren't buying them at no-commitment pricing, that's just outrageous....

This is the first I've heard that the $200 2yr contract renewal price is temporary. I'm eligible for an updgrade next week! grr...
Where'd you see that mentioned?

ingrown said:
This is the first I've heard that the $200 2yr contract renewal price is temporary. I'm eligible for an updgrade next week! grr...
Where'd you see that mentioned?
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Maybe AT&T noticed demand for this phone and said.. Hmmm..how do we make more money on it?
I was surprised to see 10 people lined up Sunday morning to get this phone when the store opened.

Citznfish said:
Maybe AT&T noticed demand for this phone and said.. Hmmm..how do we make more money on it?
I was surprised to see 10 people lined up Sunday morning to get this phone when the store opened.
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I got it sunday as well no line but everyone was at church . The rep did say it was flat 199.99 with no mention of the deal expiring.

GarciaM25 said:
Just took home my Captivate for $275 from a corporate AT&T Wireless store. Only requirement to get EARLY activation pricing is that you haven't upgraded your line within 6 months. NO ONE said anything about this anywhere until today - have been in 4 different corp AT&T stores, and finally someone said "early upgrade = new activation + $75 = $275 for the Captivate." Deal is good UNTIL Saturday, 7/24, when the pricing goes back up to $350 (Samsung is offering $150 back-end rebate currently) + 75 for early activation.
Get it while you can! Better than AT&T's no-commitment price of $499 and even their phantom $350 pricing they said on Facebook and Twitter, but won't honor after some lucky folks got them early last week!!! Been struggling with this mess for 2 days now, just trying to get it and finally found out about this, so make sure you all aren't buying them at no-commitment pricing, that's just outrageous....
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Has anyone confirmed this?

Just got off the phone with a CSR, he didn't know anything about this being a short term deal. He spent about 5 minutes looking it up, so I hope he wasn't just saying that to get me off of the phone.
Oh, and how long have they been ending their calls by saying "Thanks for being the best part of AT&T" or something like that? That's ridiculously cheesy.

ingrown said:
Just got off the phone with a CSR, he didn't know anything about this being a short term deal. He spent about 5 minutes looking it up, so I hope he wasn't just saying that to get me off of the phone.
Oh, and how long have they been ending their calls by saying "Thanks for being the best part of AT&T" or something like that? That's ridiculously cheesy.
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I just walked into an AT&T store and was able to use the early upgrade and get the phone for the 199+75 +18 (296 with everything totaled up). You have to not have had a upgrade within the last 6 months. That's it... and be in good standing ofcourse.

I got my Captivate on Sunday for $275. I did an early upgrade this past December for a BB 9700, so I was eligible for the early upgrade (I didn't know I was at the time). I was hoping to purchase for the "$350" non-contract price last week, but the rep @ the store last Thursday said I would qualify for the early upgrade, but they weren't going to sell it to me until the 18th. $275 was cheaper than $350 just to add 7 month to my contract, so I had planned to go that way. Luckily I was since the phone went to $499. So yes, it is true.

Contract
Do you go under another 2 year contract for this price?

AT&T Customer Service can push your upgrade date forward 30 Days, easy. Just give the customer service line a call and talk to a representative.

Epsilion said:
AT&T Customer Service can push your upgrade date forward 30 Days, easy. Just give the customer service line a call and talk to a representative.
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The guy I spoke with said that he couldn't change it.

I called CSR early this morning and was able to order it as early upgrade...199.99 + tax and delivery...i think it came out to $260-something total...i wasn't eligible for upgrade till march of 2011

ingrown said:
The guy I spoke with said that he couldn't change it.
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I'd try again, seems like it just depends on who you get. I'm trying to get my upgrade pushed forward 3 months (it will be a year since I got my Tilt 2 in October), so far I've had one CSR tell me to just walk into a store and use the upgrade off of one of my family plan's other lines, the other told me she could only make it that much earlier if I increased my plan, but that isn't going to happen lol.

Epsilion said:
I'd try again, seems like it just depends on who you get. I'm trying to get my upgrade pushed forward 3 months (it will be a year since I got my Tilt 2 in October), so far I've had one CSR tell me to just walk into a store and use the upgrade off of one of my family plan's other lines, the other told me she could only make it that much earlier if I increased my plan, but that isn't going to happen lol.
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I also got my Tilt 2 at the same time. Your best bet is to call CSR...just call back again and hope to get a different person if they tell you no the first time. It's a matter of getting the right person. The guy I talked to this early morning told me that it's best to call after midnight since you get the seasoned employees but you have to be premiere...if you call during the day most likely youll get a trainee

ingrown said:
The guy I spoke with said that he couldn't change it.
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I stand corrected. I called back and specifically mentioned overriding the upgrade date, and the CSR said that I could do that. However, they would only do it if they could ship it to me, not so I could buy it in the store, and if they had any in stock.
They don't.
She put me on hold saying that she's trying to arrange something with the store closest to me... So, maybe this will work...

ingrown said:
I stand corrected. I called back and specifically mentioned overriding the upgrade date, and the CSR said that I could do that. However, they would only do it if they could ship it to me, not so I could buy it in the store, and if they had any in stock.
They don't.
She put me on hold saying that she's trying to arrange something with the store closest to me... So, maybe this will work...
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Weird, the first girl I got was all ready to set it to today until she read the 10 month part and told me she couldn't, she didn't seem to care where I used the upgrade at. Makes me wonder if the CSR wants the sale.

Epsilion said:
Weird, the first girl I got was all ready to set it to today until she read the 10 month part and told me she couldn't, she didn't seem to care where I used the upgrade at. Makes me wonder if the CSR wants the sale.
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Possibly, she supposedly couldn't get in touch with the local store and asked if they could call back in 2 days when they might have stock to ship to me. Maybe I should call again.
Nah, I'm tired of messing with this today. Thanks for letting me know about moving the upgrade date.

No, problem ingrown.
Sorry for sorta hijacking the thread though. I'm thinking I may try to get this with the early upgrade fee myself.
Has anyone confirmed the price going up to $350 for an upgrade after 7/24?

Just so everyone knows, the loyalty advantage applies to this phone. I got an additional 100 off because I hadn't upgraded in 24 months (iPhone) and my bill is

greater than 100
No upgrade fee either
Nifty phone for 100!
Merge please
Sent from my SAMSUNG-SGH-I897 using XDA App

2 seconds from canceling tmobile..

Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..

Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App

both offers WERE from retention...i thought they could do much better as well.

Wait, what email? I received no email. Did you get tracking info?

Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.

They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App

ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.

BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.

I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.

Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.

Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App

jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.

uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App

BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.

jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.

sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing

uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).

You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh

uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.

uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
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How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App

T-Mobile BOGO is a scam

T-Mobile has constantly lied to me about my BOGO reimbursement. I called them over 30 times over the past few months. The first person told me they would call me the following Wednesday and did not. I called them back the Thursday after and they representative told me that the records show that they called me back and explained to me why I couldn't get my reimbursement already which was a complete lie. So that person told me they would call back in a few days. They didn't. I called back and they told me the same ****. I called back and demanded a supervisor, then that person got on the phone and I demanded to talk to their supervisor. Then I told him I was recording the call, he acknowledged that and said OK. I then explained everything and he researched and apologized for the trouble and that he can see that there was an error on T-Mobile's part. He then put me on hold and came back and apologized again and told me that he will make sure I am reimbursed for the full amount of the phone. A week later still nothing on my account and then they turn my lines off (I'm not giving them any more money when they owe me 800 bucks). I call them back and tell them again and they tell me the call is recorded and I tell them the same. They tell me to stop recording or they will hang up. So I have to demand to talk to a supervisor and argue with him about recording the call and he finally looks into the situation. So they credited my account the 100 bucks left on the EIP and thought that was enough.
T-Mobile is the most shady company I have ever dealt with. Lucky I have a family member who is a lawyer I guess.

I've been with them for 13 years with 6 to 8 lines and haven't had any issues. Sorry to hear your troubles
Sent from my SM-G935T using Tapatalk

Sorry man I been with them for some years as well and anytime I've had an issue they fixed it. I did not receive my prepaid card and called t-mobile so they paid it off while I was on the phone. But man your situation sucks.

I would try twitter. I reached out to them after my claim was denied and they ended up sending me double what I was supposed to get. That's some first rate service right there.

Try twitter. They respond within minutes.

try emailing john legere

Could you explain what you did wrong to not get reimbursed? If you follow the guidelines set forth on the BOGO offer I'm sure you would have gotten reimbursed by now.
I took advantage of the offer and even though the reimbursement card took a long time to be mailed, I did get it.
Sent from my SM-G935T using Tapatalk

T-Mobile is really good about listening to their customers. I got the BOGO, VR Headset too. The Oculus credit didn't show right away so they credited my acct $100 for the trouble. Then the J7 promo came out and my plan was too good to be eligible. Nope. I called and they gave me a credit for the price of the phone and sent it to me anyways. Best mobile phone company period.

KillaHurtz said:
T-Mobile is really good about listening to their customers. I got the BOGO, VR Headset too. The Oculus credit didn't show right away so they credited my acct $100 for the trouble. Then the J7 promo came out and my plan was too good to be eligible. Nope. I called and they gave me a credit for the price of the phone and sent it to me anyways. Best mobile phone company period.
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It all depends on the rep you get on the phone. Just remember they are people too, chat them up, ask them how they are doing today. Talk about the weather, tell them how much you love t-mobile. You almost need to let them know that they can make or break your day. Let them hear disappointment in your voice but remain non-hostile. People will go above and beyond to help others when they feel like their actions will make a difference.
Sent from my SM-G935T using XDA Premium HD app

Do a chargeback fuk tmobile

I did nothing wrong. I've had multiple supervisors tell me they found where T-Mobile screwed up. I ordered 2 phones, a black one for me and a silver one for my gf. The silver one was on backorder. The first T-Mobile rep that actually researched this told me the mistake was that the phones needed to be ordered at the same time and the system put them as being ordered on different days because of the backorder.
I have had many T-Mobile reps straight lie to me. Lied about calling me 3 times, made up fake notes of what was said in the conversation and the reps who have told me this refused to confirm the call by looking up my call record saying "I don't know what good that will do, I will help you from here". It will do a lot of damn good. Find out they lied and fire them. Am I wrong for thinking that behavior is unacceptable?

Send an email to [email protected].
I had the run around about getting reimbursed for an iPhone 6S that I returned back because the store rep ordered the wrong phone for me. I wanted an iPhone 6S Plus but the store clerk put in an order for an iPhone 6S instead. I returned the 6S and re-ordered the 6S Plus but ever got reimbursed for the 6S because they couldn't find it in their warehouse even though the tracking number said it was delivered to them. I emailed them at [email protected] and the rep contacted me and just refunded me on the spot.

Just go on Twitter to John legere and spam him.
I was declined the bogo, as soon as I found out, I went on Twitter. They gave me the full 700+ as credit on my account. Turns out I was the first to actually get something for the bogo as the cards hadn't gone out yet.

So after my lawyer finally got in contact with them they finally gave me my money. They tried to tell my lawyer that the phone conversation we recorded with them promising us money was illegal which since they tell you the call is being recorded that means all parties are aware and concern to recording.
I love T-Mobiles service but this was ridiculous.
Thanks for the advice.

$200 trade in rebate issues.

I decided to reach out to T-mobile and LG regarding my $200 rebate trade-in status. T-mobile gave me an lg email address to inquire about it. After 2 days of no response I called lg. lg informed me there is a problem with their rebate system. basically they do not have anyone's information and can not send out the rebate unless we call in and give them our information. it has been 2 days since i gave them my information and still no response. Just wanted to give you guys a heads up.

that doesn't sound good at all. now we will wont get rebate or what.
I wonder what happens when we won't get rebate from promotion. Many of us bought the phone just because of the promotion

No problem with sprint received mine two weeks after purchase.
Sent from my LG-LS997 using Tapatalk

Just got off the phone with Tmobile They now said it is up to lg to send it out .After telling them the situation they agreed to credit my account. my advice is to all tmobile and make them aware of the situation and have them credit your account since they are the ones in possession of our trade in devices.

flexte said:
I decided to reach out to T-mobile and LG regarding my $200 rebate trade-in status. T-mobile gave me an lg email address to inquire about it. After 2 days of no response I called lg. lg informed me there is a problem with their rebate system. basically they do not have anyone's information and can not send out the rebate unless we call in and give them our information. it has been 2 days since i gave them my information and still no response. Just wanted to give you guys a heads up.
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Whats the email address?

[email protected]
It's been 4 days and all haven't heard from LG so I had to take it to the next level.

flexte said:
[email protected]
It's been 4 days and all haven't heard from LG so I had to take it to the next level.
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Did you process your trade online or in store? Im guess the rebate is coming from LG and not the carrier?

frome901 said:
Did you process your trade online or in store? Im guess the rebate is coming from LG and not the carrier?
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Online. It is supposed to come from LG.

flexte said:
Online. It is supposed to come from LG.
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Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page

frome901 said:
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
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That was the point of my post. People are waiting on something that LG knows noting about. 1 LG rep admitted they messed up on their end and they have no record of anyone's trade in because the system they set up to handle the rebate functioned. Sprint is the only company that seems to have realized LG made a mistake and started handling it on their own.

No issues whatsoever here with Sprint. I upgraded in a Sprint store on 10/24/2016, and received the $200.00 credit on my account on 11/05/2016 (12 days later).

MidwestDrummer said:
No issues whatsoever here with Sprint. I upgraded in a Sprint store on 10/24/2016, and received the $200.00 credit on my account on 11/05/2016 (12 days later).
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It may just be a tmobile issue. Our promo states an electronic check not a credit.

flexte said:
My last post stated people from sprint are getting the problem resolved through a credit. The original promotion was no supposed to be a credit on either carrier. So that is proof LG dropped the ball and the carriers will have to accept responsibility.
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That's just patently false. The promotion was announced as a credit when Sprint officially announced they'd be carrying the phone on 10/07/2016 (see the 3rd paragraph and footnote 1). The promotion was then confirmed as a credit when Sprint officially announced the launch date of the phone on 10/21/2016 (see the 3rd paragraph and footnote 2).
EDIT: Footnote correction on second link.

MidwestDrummer said:
That's just patently false. The promotion was announced as a credit when Sprint officially announced they'd be carrying the phone on 10/07/2016 (see the 3rd paragraph and footnote 1). The promotion was then confirmed as a credit when Sprint officially announced the launch date of the phone on 10/21/2016 (see the 3rd paragraph and footnote 1).
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I updated my last post. Our promo was different. I attached a copy of ours bellow.

frome901 said:
Ya i was just on a chat with LG and they said there was never any such promo, Im a little pissed since its still up on the at&t webpage. I also found the requirements page
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That's a lie on that rep's part(maybe just misinformed), as it was even up on LG's own website prior to the V20's official launch date.

So ive been on the phone, LG says it At&ts deal, so now im on the att for like 40 minutes plus and i think it gonna be figured out. Ill edit if its not handled after the call.

I got to get on this I haven't received anything

Same here. T-Mobile I called weeks ago. They said 1-2 billing cycles for the credit to show up. Problem here is that I was never able to access the promotions page. It always said there were no promotions for my line. I had to do the trade in over the phone with a label the rep emailed to me.
They received that phone probably a month ago now and still nothing. I don't even have anything that shows I traded in a phone.
I would so rather have gotten a check than a credit. I had intended to use it towards my monthly lease payments. Now it will probably end up just coming off my bill and only after I call and "make" them do it.

I just signed up with Tmobile after being with Verizon for almost 16 years. I'd like to keep my Note 4 instead of trading it in. Is it possible to purchase a cheap verizon phone to trade in to tmobile get the $200 rebate?

sirfroggz said:
I just signed up with Tmobile after being with Verizon for almost 16 years. I'd like to keep my Note 4 instead of trading it in. Is it possible to purchase a cheap verizon phone to trade in to tmobile get the $200 rebate?
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Doesn't matter what carrier as long as it's a 4g capable phone. I turned in a sprint evo 4g and was approved. I'm on T-Mobile as well.
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