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Cracked Screen!! Please Help...

Hey Guys,
My tablet slipped out of my bag this morning and I cracked the screen :crying: ... I've been googling around for any form of screen repair / replacement but I couldn't find much on google... what are my options now?

Just to add some details, the touch screen still works & I did not notice any distortion in the colours... so it might just be a case of broken screen.

Gigacross said:
Hey Guys,
My tablet slipped out of my bag this morning and I cracked the screen :crying: ... I've been googling around for any form of screen repair / replacement but I couldn't find much on google... what are my options now?
Click to expand...
Click to collapse
I have a cracked screen too... I had it in a backpack without it's case, not my proudest moment. I've been looking around trying to find a repair place, but the only thing I've found is this place in San Diego that repairs Asus products. I emailed them asking for a quote, but didn't get a response back. Here's the link: http://www.sandiegopchelp.com/services/tablet-repair/asus/

I think I remember it being about $250 at the Asus repair center. Unfortunately you can't get a quote without sending it in and being held hostage with the shipping charges to get it back if you elect not to repair.
If you bought it at Best Buy the geek squad may have options??
Are you past the 90 days to get a Square Trade warranty?
Good luck.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

jonnybsay said:
I have a cracked screen too... I had it in a backpack without it's case, not my proudest moment. I've been looking around trying to find a repair place, but the only thing I've found is this place in San Diego that repairs Asus products. I emailed them asking for a quote, but didn't get a response back. Here's the link: http://www.sandiegopchelp.com/services/tablet-repair/asus/
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Click to collapse
I'm based in Australia and I just called Asus, they told me the repair would be above $300 which is more than half the price of the tablet and I have to send it to Sydney plus I have to pay for the shipping.
clenz said:
I think I remember it being about $250 at the Asus repair center. Unfortunately you can't get a quote without sending it in and being held hostage with the shipping charges to get it back if you elect not to repair.
If you bought it at Best Buy the geek squad may have options??
Are you past the 90 days to get a Square Trade warranty?
Good luck.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
I think luck ran out on me ... I'm definitely past the 90 days and you're right about Asus holding me hostage with shipping...
I came across this site: https://www.laptopscreen.com/English/model/ASUS/TRANSFORMER~TF700T~TABLET/ Is it legit?

Gigacross said:
I'm based in Australia and I just called Asus, they told me the repair would be above $300 which is more than half the price of the tablet and I have to send it to Sydney plus I have to pay for the shipping.
I think luck ran out on me ... I'm definitely past the 90 days and you're right about Asus holding me hostage with shipping...
I came across this site: https://www.laptopscreen.com/English/model/ASUS/TRANSFORMER~TF700T~TABLET/ Is it legit?
Click to expand...
Click to collapse
They're on Google+
Looks legit...lot of info on the G+ page.
One of their customer feedbacks said "happy with $62 over $300 for a Toshiba tablet screen replacement"

Busted scrn
Here in the usa if it happened in your automobile its possible that insurance would pay to replace / repair it
thats just a thought for you....
I repair cracked ipads / iphones but i dont have a source yet for the 700 screens or id send one to you. It also takes a bit of experience - skill - tools to replace a screen right - its beyond easy to cause more damage to the device removing the old one if you are not experienced in doing it.
Its gorilla glass...you cant repair it.....it must be replaced
yes its just the outter cover over the actual display, they are seperate frm each other
it has to be replaced in a hi tech cleanroom.....one spec of dust on that display when applying the new glass and your screwed.....
Worst case scenario.....buy a new one and put the cracked one on ebay for half price

Thats OK said:
They're on Google+
Looks legit...lot of info on the G+ page.
One of their customer feedbacks said "happy with $62 over $300 for a Toshiba tablet screen replacement"
Click to expand...
Click to collapse
Thanks, I'll be sure to check out their Google+ Page
android-samurai said:
Here in the usa if it happened in your automobile its possible that insurance would pay to replace / repair it
thats just a thought for you....
I repair cracked ipads / iphones but i dont have a source yet for the 700 screens or id send one to you. It also takes a bit of experience - skill - tools to replace a screen right - its beyond easy to cause more damage to the device removing the old one if you are not experienced in doing it.
Its gorilla glass...you cant repair it.....it must be replaced
yes its just the outter cover over the actual display, they are seperate frm each other
it has to be replaced in a hi tech cleanroom.....one spec of dust on that display when applying the new glass and your screwed.....
Worst case scenario.....buy a new one and put the cracked one on ebay for half price
Click to expand...
Click to collapse
I remember seeing an Asus warranty card that says drop and spill over damage for the Asus TF700T, I have misplaced the card, is there any chance that Asus have that sort of warranty cover?

In the event that I cannot find a 3rd party who is willing to fix my tablet, I found a site: http://www.ifixit.com/Teardown/Asus+Transformer+Infinity+TF+700+Teardown/10306/1 that shows how to teardown a TF700 tablet. I'm just throwing this out there just in case people need similar resources.

Replacement screen ??

Just Dropped my one week old moto g about a foot from the floor and the glass has cracked, gutted
wow i cant believe how fragile they are it only slid off the couch onto the laminate floor, serious try not to drop it !
anyway just wondering what my options are about getting it replaced, i purchased it from phones4u, could i get it repaired through them or what ??
any suggestions would be really gratefull

shootomanUK said:
Just Dropped my one week old moto g about a foot from the floor and the glass has cracked, gutted
wow i cant believe how fragile they are it only slid off the couch onto the laminate floor, serious try not to drop it !
anyway just wondering what my options are about getting it replaced, i purchased it from phones4u, could i get it repaired through them or what ??
any suggestions would be really gratefull
Click to expand...
Click to collapse
i have no idea to help you but,
Could you please post a picture of that cracked screen ?

cant post a picture as ive not got another camera, it would be hard to take a picture of it anyway, it is a crack right across the phone ;(

It's not just the screen but also the Gorilla glass you have broken ( Correct me if I am wrong ) so according to me you should go to Moto's service center as only they can replace your screen.

PrimeNexes said:
It's not just the screen but also the Gorilla glass you have broken ( Correct me if I am wrong ) so according to me you should go to Moto's service center as only they can replace your screen.
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Click to collapse
sorry for the confusion it is the glass that has cracked, the screen is ok and responds to touch ok aswell, ive contacted motorola and ive got to send it to them for repair, chargeable of course but dont know how much untill i have a quote, i will let everyone know how much it was when its sorted.

Well how much did it cost ? It was unfortunate you broke your new phone Well but it's a good lesson for others

UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : https://extranet.sbe-ltd.co.uk and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out sbe-ltd.co.uk out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !

Hey year SBE do that! I work for there rival. Most likely did not have parts in stock so unit swap was done. Just curious how much did it cost and where did you get your moto g from?
Sent from my XT1032 using xda app-developers app

Arf I have the same problem.
My screen is cracked!
Nobody want to repair it in france...

shootomanUK said:
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : https://extranet.sbe-ltd.co.uk and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out sbe-ltd.co.uk out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Click to expand...
Click to collapse
That is awesome! Congrats!

shootomanUK said:
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Click to expand...
Click to collapse
That's amazing, but can you tell us how much it cost you ?
I just cracked the glass on mine and it is only 1 month old.
Thanks.

blindscout said:
That's amazing, but can you tell us how much it cost you ?
I just cracked the glass on mine and it is only 1 month old.
Thanks.
Click to expand...
Click to collapse
they sent me a Brand New Moto G free of charge !!!

shootomanUK said:
UPDATE:
Ok so i contacted motorola via email last week and they told me to return the phone to here : https://extranet.sbe-ltd.co.uk and they would send me a quote for the repair price, but i should have my phone returned within 5 days.
so i sent it, in the meantime i checked out sbe-ltd.co.uk out on the net and i was shocked at the poor reviews they were awfull,
i was worried that i would never see the phone again.
anyway i waited a week and to my surprise on saturday morning the postman delivered it !
i opened the packaging and it was in a white box in bubble wrap, i was gobsmacked !!!
they sent me a Brand New Moto G free of charge !!!
HAPPY DAYS !
Click to expand...
Click to collapse
Great that you got it sorted. I dropped my Moto G from a small height today and the LCD has completely bled, I can just about use the phone. Annoyingly, not a single cosmetic scratch! Kind of surprised it got damaged so easily. Just to clarify, you weren't insured? I'm thinking of going down the route you've outline in order to get this sorted. Did you just email motorola and they commissioned the repair through SBE? Any details you could give of your process that might help me receive a free replacement too would be massively appreciated :good:

Mail them here, i have come to this conclusion.
Also buy a case, i will be now lol - I thought it was gorrilla glass.

solowkey said:
Mail them here, i have come to this conclusion.
Also buy a case, i will be now lol - I thought it was gorrilla glass.
Click to expand...
Click to collapse
Sent it off to the service centre today, fingers crossed! I know, guess the G is a little more fragile than we thought - definitely buying a case if they send me a new one.

galaimo said:
Sent it off to the service centre today, fingers crossed! I know, guess the G is a little more fragile than we thought - definitely buying a case if they send me a new one.
Click to expand...
Click to collapse
Hope it comes through, you just emailed them from the page i linked yeah? havnt had chance yet...

solowkey said:
Hope it comes through, you just emailed them from the page i linked yeah? havnt had chance yet...
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Click to collapse
I just rang up and explained the damage, they then emailed me the details regarding repair. The address for the the service centre is the same one used by the OP, SBE LTD, so I'm feeling hopeful. I'll keep you update with how it pans out :good:

Just emailed them and got a response telling me to phone a american number and that it would be $125, Hoping the wires have been crossed somewhere as this is no good in the UK!

Jacques993 said:
Just emailed them and got a response telling me to phone a american number and that it would be $125, Hoping the wires have been crossed somewhere as this is no good in the UK!
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Click to collapse
Nah that's not correct. Here's the email I received when I asked about repair:
hank you for contacting Motorola.
We are sorry that you have been experiencing a fault with your Motorola phone and due to this we would like to suggest that you send your phone to our repair centre. The address for our repair centre, for our UK based customers, is:
SBE (UK) LTD
Unit 2A Motorola Repair Centre
Beaver Industrial Estate
Beaver Road
Ashford, Kent
TN23 7SH
When sending your phone to our repair centre we would recommend that you follow the guidelines below:
• That the phone is protected and cushioned within its packaging and sent for repair using a jiffy bag.
• That you ask for proof of postage at the Post Office.
• That your phone is insured against loss and damage.
• That when posting to us that you use a service that has track and trace.
In addition to the recommendations above we would also request that you:
• Keep a note of the IMEI number of your phone (this can be found on the back of the phone under the battery, the side of the box, or by dialing *#06# on the main screen of your handset).
• Please do not send any accessories with your phone including the battery, memory card, sim card, charger, back cover, original box etc with your phone. If any accessories are required then we will request this from you but please note that the repair centre may not return any unnecessary items.
• Please do backup any contacts, pictures, games and ring tones as there is a high risk during repair that these will be lost during the repair process
Lastly we would also request that you include a note with your phone with the information:
• A description of the fault
• Your name, return address and a daytime telephone number
• The reference number provided by Motorola which can also be found at the top of this email
• A copy of your proof of purchase (not the original)
Motorola will repair and return your phone free of charge under the warranty conditions. If in the event that your phone is found to be out of warranty by the repair centre then please be advised that a quotation and handling charge may be applied. Any damage caused by using unauthorised operating systems, tampering or altering the device firmware will void your warranty and you may be charged for repair.
You can expect the phone to be repaired within 10 working days from its arrival at our repair centre but please allow additional days for postage. Please also note that Motorola do not accept claims for losses incurred by customers not following the process detailed in this message.
If you wish to track your repair then please visit: http://extranet.sbe-ltd.co.uk using your IMEI number from your phone.
We fully appreciate the inconvenience that this has caused and we hope to resolve this for you.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.
Kind regards,
Motorola Mobility

UPDATE
Just got a knock at the door from the postman with a white box containing my Moto G with a brand new screen replaced under warranty free of charge! This is despite my device having an unlocked bootloader. I'd urge anyone who is hesitant (as I was) to send off their damaged Moto G. Despite the poor reviews all over the net, it seems SBE are offering a quality repair service. :good:

[Q] Where can I buy an offical screen (UK) WARNIGN - Avoid Cheap Screens from ebay

Hey,
I purchased a new screen for my nexus 5 as my old phone screen had cracked after dropping on concrete (god damn Flintstones). The screen was easy enough to fix but the quality was terrible. The colours were all off eg reds were faded, greens were dark and greys had a purple hue around it, and the matt feel of the original was black nexus 5 was not there, just a cheap plastic finish. I also forgot to add, the screen would only respond to touch once picked up. So yeah it was kinda terrible.
https://www.youtube.com/watch?v=dIxvxOvGg3Q
You can see from the video there screen was faulty.
I want to buy another screen when the ebay seller refunds me for this shoddy screen.
This screen cost me £80 from ebay and came with Screen, Digitizer and Plastic Frame. I want this to also be a warning to people when buying a new screen, you might get a duff one or poor build quality.
I'm not bothered how much it will cost, I just want it to work and look good. Does anybody have a link to a respectable and reliable source for an official screen with frame for my Nexus 5?

Try aliexpress .... Have bought my nexus 5 battery from the same.... You get both original and knockoff from there....
Sent from Dilli

rohit25 said:
Try aliexpress .... Have bought my nexus 5 battery from the same.... You get both original and knockoff from there....
Sent from Dilli
Click to expand...
Click to collapse
wow its so cheap!

I dropped and smashed my N5 a little while back and was put off buying a screen online after reading about shoddy quality ones. Ended up sending it to SBE, LG's repair partner.
Cost me £120 but they did a sterling job, it's as good as new, a really good quality screen, and at only 40 quid more than some of the screen units I'd seen online I thought that was pretty good. Warranty is still valid after using them as well.

benj! said:
I dropped and smashed my N5 a little while back and was put off buying a screen online after reading about shoddy quality ones. Ended up sending it to SBE, LG's repair partner.
Cost me £120 but they did a sterling job, it's as good as new, a really good quality screen, and at only 40 quid more than some of the screen units I'd seen online I thought that was pretty good. Warranty is still valid after using them as well.
Click to expand...
Click to collapse
only £120? They quoted me £160

Hmm, strange... this was only the beginning of June as well. Seems like a lot to have put their prices up by in such a short time.
Did they say there was anything else wrong with it? My original estimate was £105, which went up when they actually quoted as they added a new front-facing camera to the quote. I hadn't asked for that but didn't complain as I just wanted my phone back by this point
Generally I was pleased with the outcome but their communication is pretty bad.

benj! said:
Hmm, strange... this was only the beginning of June as well. Seems like a lot to have put their prices up by in such a short time.
Did they say there was anything else wrong with it? My original estimate was £105, which went up when they actually quoted as they added a new front-facing camera to the quote. I hadn't asked for that but didn't complain as I just wanted my phone back by this point
Generally I was pleased with the outcome but their communication is pretty bad.
Click to expand...
Click to collapse
Weird. They haven't even seen the phone yet. Only the glass is broken and the screen is working.
Could you tell me to whom did you write? email etc? I would be ok with 105 for replacement.

No problem, I emailed [email protected] saying...
Hi there, I would like to enquire about the cost of replacing a cracked screen on an LG Nexus 5, please.
What is the expected turnaround?
Click to expand...
Click to collapse
And they replied...
Thank you for your email, we can confirm that we are able to offer repair support on your google Nexus 5 and based on the information provided we estimate that the price for this repair will be £105.28 including delivery and processing charges. If you would like to send the faulty Google Nexus for repair please send to SBE LTD, Unit A2, Beaver Industrial estate, Beaver Road, Ashford, Kent, TN23 7SH. You will need to enclose a letter giving details of your name, return address, contact number and nature of the fault. We recommended that the package is sent via a traceable method, eg recorded or special delivery. The handset should be returned within 7-14 working days by Royal Mail Recorded Delivery.
Click to expand...
Click to collapse

benj! said:
No problem, I emailed [email protected] saying...
And they replied...
Click to expand...
Click to collapse
Same email address and I got -
Good afternoon,
The approximate cost for the repair to the front screen for an LGD821 (Nexus 5) would be £156.00 including UK shipping & VAT.
However, please note that this is only an estimate as we cannot guarantee the price until we have been able to assess the damage.
In order to book the repair, we will require the IMEI number of the handset. This can be found on the box your unit came in or by dialing *#06# from the handset (if possible). Alternatively this can be found on the sim tray. If you are still unable to obtain the IMEI number, please contact your network provider who may be able to assist.
If there is any further information you need or you would like to arrange a booking, you can contact us by calling 01233 277053.
Alternatively, please complete the details below and we will arrange a repair booking:

Quite a price hike! Maybe there's a shortage of screens and a surplus of clumsy Nexus 5 owners...?

benj! said:
Quite a price hike! Maybe there's a shortage of screens and a surplus of clumsy Nexus 5 owners...?
Click to expand...
Click to collapse
Hahaah clumsy owners more likely. The screen prices are dropping from what I can see.

One Plus 6 Dead screen .. No replacement

Its absolutely catastrophic to see that how Oneplus 6 customer care is looting their patrons. I bought oneplus 6 on launch date in India and one fine day while music was playing , screen went blank - Absolutely blank.Those all rest of functions are working fine. It wasn't dropped anywhere - There are no scratch even on the screen and now when i sent to customer care - they found some broken LED inside and putting a blame on me . I asked them that screen doesn't even have a scratch or there are no impression on body anywhere on this which they mentioned that its my problem and shamelessly denied to replace the fault LED and asking me thefty amount to replace the faulty device.
I am so upset to hear on this and I am planning to file a law suit now , because its upsetting to see that even if mobile doesn't have any kind of physical damage proof how can company put a blame of user on internal damage . There are no scratches, no imprint and display just gone !!!
I feel cheated and looted and I am seeking help to escalate this matter further .

You don't have accidental damage protection enabled which came complimentary?
I never had any such issue with service of oneplus.
I had complimentary adp on op3 and intentionally broke my screen after 6 months of usage to see how things work with servify.
Registered request on app and they mailed me an insurance claim form.
Submitted the phone to service centre and got my phone back after 3 days with a new display.
Bill was of Rs 9600 but all I had to pay was Rs 750.
Zero hassles no questions asked.

Me too
v4uluv2004 said:
You don't have accidental damage protection enabled which came complimentary?
I never had any such issue with service of oneplus.
I had complimentary adp on op3 and intentionally broke my screen after 6 months of usage to see how things work with servify.
Registered request on app and they mailed me an insurance claim form.
Submitted the phone to service centre and got my phone back after 3 days with a new display.
Bill was of Rs 9600 but all I had to pay was Rs 750.
Zero hassles no questions asked.
Click to expand...
Click to collapse
I too claimed accidental replacement plan.......but i didn't intentionally break it

v4uluv2004 said:
You don't have accidental damage protection enabled which came complimentary?
I never had any such issue with service of oneplus.
I had complimentary adp on op3 and intentionally broke my screen after 6 months of usage to see how things work with servify.
Registered request on app and they mailed me an insurance claim form.
Submitted the phone to service centre and got my phone back after 3 days with a new display.
Bill was of Rs 9600 but all I had to pay was Rs 750.
Zero hassles no questions asked.
Click to expand...
Click to collapse
How to do that ? I bought the mobile from Amazon .. I dont remember having such protection policy coming as complimentary !

TeenaKohli1986 said:
Its absolutely catastrophic to see that how Oneplus 6 customer care is looting their patrons. I bought oneplus 6 on launch date in India and one fine day while music was playing , screen went blank - Absolutely blank.Those all rest of functions are working fine. It wasn't dropped anywhere - There are no scratch even on the screen and now when i sent to customer care - they found some broken LED inside and putting a blame on me . I asked them that screen doesn't even have a scratch or there are no impression on body anywhere on this which they mentioned that its my problem and shamelessly denied to replace the fault LED and asking me thefty amount to replace the faulty device.
I am so upset to hear on this and I am planning to file a law suit now , because its upsetting to see that even if mobile doesn't have any kind of physical damage proof how can company put a blame of user on internal damage . There are no scratches, no imprint and display just gone !!!
I feel cheated and looted and I am seeking help to escalate this matter further .
Click to expand...
Click to collapse
The issue is, displays CAN 100% crack on impact even if the glass itself doesn't get a single scratch. There is no way to know for sure if you dropped it or not and it is physical damage so you're out of luck... Also, let's be real, you ain't filing any lawsuit lol.
I'm sorry but I don't think there's anything you can do.

-Ric- said:
The issue is, displays CAN 100% crack on impact even if the glass itself doesn't get a single scratch. There is no way to know for sure if you dropped it or not and it is physical damage so you're out of luck... Also, let's be real, you ain't filing any lawsuit lol.
I'm sorry but I don't think there's anything you can do.
Click to expand...
Click to collapse
Yeah I am being real .. that I will be in couple of days if i wont get the required !!! Aint up for this kind of money and sick device manufacturing !!!
Thanks for Empathy

TeenaKohli1986 said:
Yeah I am being real .. that I will be in couple of days if i wont get the required !!! Aint up for this kind of money and sick device manufacturing !!!
Thanks for Empathy
Click to expand...
Click to collapse
Don't take it the wrong way. I definitely hope that somehow they fix it without charging you. However what I told you is true. Displays can crack underneath the screen even if the glass itself is 100% like new. You might be telling the truth but there is no way to verify it. They have absolutely no way of knowing so yeah... Maybe try reaching out to their social media staff through Twitter or FB and politely ask them if they can help you out. Other than that.. there aren't many options.

-Ric- said:
Don't take it the wrong way. I definitely hope that somehow they fix it without charging you. However what I told you is true. Displays can crack underneath the screen even if the glass itself is 100% like new. You might be telling the truth but there is no way to verify it. They have absolutely no way of knowing so yeah... Maybe try reaching out to their social media staff through Twitter or FB and politely ask them if they can help you out. Other than that.. there aren't many options.
Click to expand...
Click to collapse
Hi, I am not taking it in a wrong way either ... and I understand the technicality also .. What made me frustrated is there customer support is even worse.. I asked them to give me atleast some waver off since its not my fault either as my phone has no impression of fault and its a big amount to ask for.. but they give a dead ear .. Its so upset .. I never had any issue with iphone before ... This incident left a bad taste in my mouth . On other side yeah I am trying to escalate on social media .... Let me know if you know other strong medium of escalation where they can act on my plea

TeenaKohli1986 said:
How to do that ? I bought the mobile from Amazon .. I dont remember having such protection policy coming as complimentary !
Click to expand...
Click to collapse
Well Oneplus provides ADP with every phone. It started with Oneplus 3.
But you need to register that within 15 days of your mobile purchase.
No matter you buy from Amazon or Oneplus site you do get that ADP with both.
Just visit the oneplus 6 page and see the offer section you will find the ADP one listed there.
Free 12 month Accidental Damage Insurance (powered by Kotak 811)
https://www.amazon.in/OnePlus-Mirror-Black-64GB-memory/dp/B0756Z43QS
Sad that you missed that part and did not register for it.

OP Customer service in the USA is a joke. Luckily, I had a much smaller issue of ordering a new OP6 along with a tgsp directly from OP but I ended up receiving the screen protector all shattered (possibly damaged in the transit, phone was fine). Customer service tried to blame me. I countered their blame by asking how do I know that you did not send me the broken screen protector? They said, " We will never go this." And I said if you don't trust my "never" why should I trust yours? Filed a claim with Paypal and got the refund. I don't think their customer service reps are properly trained or have an actual authority to make decisions. Well, when you buy a top notch phone at a cheaper price point, something got to give and in this case it's customer service.

spending thousands on a lawsuit over a 500 dollar phone?
sure, that makes sense
contact Amazon and ask them to help you.

+1
was thinking the same last night when i read the lawsuit thing. oneplus rep thinking , sure you are

TeenaKohli1986 said:
Yeah I am being real .. that I will be in couple of days if i wont get the required !!! Aint up for this kind of money and sick device manufacturing !!!
Thanks for Empathy
Click to expand...
Click to collapse
Lawsuit will cost you way more than a screen dude get real.

Screen Cracked...Warranty Service?

Anyone else broken their screen? Was golfing and hit a big bump and the phone fell out and hit the concrete. There are now several cracks through it but everything works fine. Luckily I bought the 6 month warranty but has anyone gone thru this? Website says 7-9 days. They offer no temporary replacement but I still have my old Samsung S8+. Not sure what other people would do in this situation.
I just chatted in and apparently I never activated my 6 month protection plan on the device. They had me contact Servify who said it is activated and the repair process goes through them not One Plus. This is strange
Also said the 6 month protection plan is a one time use so its void after this.

By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/

I broke My OP7 pro and sent it in for repair from Denmark to Poland through Oneplus
Price is aprox 164 euro
The repairdate is sofar estimated to 12 days from arrival to workshop(I'm still waiting that they start repairing)

dropped mine on the concrete on a parking lot..3 cracks on 3 corners
long story short: sent it for repair to the netherlands and after 1 week i got it back
i payed around 200€ and everything got replaced ( no warranty of course)

6 month warranty was $39, deductible is $49 so Im saving a little. Although they haven't asked for that $49 yet
Repair was approved by One Plus. Got a prepaid overnight FedEX shipping label, phone is going to the Acer Repair Center in TX. Now I need to backup everything ughhhh
I guess on the bright side I get to use my S8+ camera again haha

Bummer, but good they will repair it...

Think I have everything backed up. Dropping it off tonight

First time I ever broke a phone was with my 7 Pro I think it ended up being $227 or 247 total after everything to send to them, repair screen, and send back. No warranty obviously since again... Never even came close to breaking a phone prior to this one... But I've also always had Samsung devices with protecting cases. I kinda skimped on it this time so 100% my fault.

Who Am I? said:
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
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Click to collapse
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.

Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff

strictlyphat said:
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Click to expand...
Click to collapse
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Sent from my GM1917 using Tapatalk

Who Am I? said:
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
Click to expand...
Click to collapse
They have a dedicated app...
Sent from my GM1917 using Tapatalk

Limeybastard said:
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Click to expand...
Click to collapse
On to of the fact that there is no lip on this one. Almost like using nothing in it. Feels great but no protection

Just use ringke fusion x from now on, its the best case i might have dropped my phone twice and the phone is perfectly fine.

Servify emailed me 8 questions on Weds and I sent it back. Going on 48 hours since I sent it in and still no shipping label

I shipped it out on Aug 19th and just got a shipping notification today that its headed back to me. Ridiculous.

Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next

Who Am I? said:
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
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Click to collapse
So how much did this end up costing you overall? Or is that what you are currently contending?

$49, the deductible