Hey guys,
since a week i am having quite a big problem with my preordered Pixel. One week ago I had it on the table when I suddenly heard the vibration of incoming messages going from the normal deeptone buzzing of the vibration (my phone is mute all the time) to a loud and clear rattling. at first i thought maybe it was because it "jumped" around on the table, but it was in fact lying on my mousepad. When i picked up the phone i could clearly hear that the rattling was coming from the inside of the device, especially from the lower part. Since this moment, my pixel rattles whenever the vibration motor is running and the vibration of the device itself is much more slender.
I contacted the Google Support, saying that i am quite disappointed with my device, which after 3 weeks of usage looses its vibration motor. After now a week of not hearing from them they wanted a video of the problem, which i also have linked for you guys to check: https://goo.gl/photos/w5v1eg2qnkrZGKkD6
You hear me saying "One more time, please" on german to a friend who then sends me a message. After this you can clearly hear the loud rattling (compare the volume of the rattle to my voice!) when the message is received.
After this video, google tells me, that everything is fine with my device. Which is clearly not, because it was not like this the first three weeks. I have now a broken 750€ device where Google says, that everything is fine.
Disclaimer: This is my 5th Google Device (Nexus 4, Nexus 5 [3x, all broke within warranty due to software errors with stock rom], Nexus 7, Pixel C). It was not dropped or something else, it looks brand spanking new. I know how to handle devices. All my Devices use Stock ROM without root.
What do you think about it? It is also not the common "rattle" from the autofocus mechanism, like the Nexus 5X had it, back then you could hear the noise directly coming from the camera, which it isn't here...
Same here
My Pixel XL is doing the exact same thing and I have seen a few YouTube videos of other phones with this problem. I have had it since release and it started doing this sound 4 days ago. I have a replacement coming from Verizon today for this, and I'm crossing my fingers this one doesn't have the problem! It's very loud and essentially ruins the whole point of having your phone on vibrate-only if you can hear the vibration from across the room! I haven't dropped or damaged it, but something is clearly very wrong all of the sudden.
Good luck and I hope you can get yours replaced!
Device was purchased through Google store?
Did you use a custom kernel and crank the haptic feedback up?
Just curious........
Sent from my Pixel using Tapatalk
maulich said:
Device was purchased through Google store?
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Click to collapse
Yes i did. Thus my frustration with the google customer service.
maulich said:
Did you use a custom kernel and crank the haptic feedback up?
Just curious........
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Click to collapse
Nope, as i said, device is unrooted, unflashed and untouched in this manner.
Regards
Well after watching that vid I don't see how Google can say it's normal.......I think you need to file a complaint with BBB
Sent from my Pixel using Tapatalk
maulich said:
Well after watching that vid I don't see how Google can say it's normal.......I think you need to file a complaint with BBB
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Thanks, i also thought about that. Google says it is a totally normal noise when the vibration motor is placed externally in the unibody, without being on the logic board. Which is obviously a lie, because the noise wasn't like this in the beginning
Related
ive had my n5 for two days now and something that struck me right away was the muffled low quality earpiece it sounds like if somethings covering the opening or something. from the reviews ive read they all claim it to be surprisingly good and better than the n4's, but from what ive used it its night and day worse than my nexus 4 earpiece (which btw is a huge complement to the n4 cause that earpiece is complete garbage cause of the constant hissing noise in the background, the random loudness spikes and random beeps that almost leave me deaf) im starting to think i either have a defective earpiece or the call quality isnt set to the proper setting? its rooted and unlocked on stock 4.4. any suggestions? already reset phone settings am thinking of exchanging it but ehhh probably be 4 weeks b4 i get one
on a side note any news on paranoid android coming to n5?
edit i have the blk 32 gig model ordered from US play store
also id like to add that when i connect my earphones the call quality sounds the same which makes me believe its the call quality itself
My earpiece is really low also . I can barely hear anyone .
Sent from my Nexus 5 using Tapatalk
That background noise was really frustrating, none of the phones i have got ever had such a crappy issue. This thing is a phone FIRST and all the ****ing rest comes than...
RMA arrives today though, i do really hope this is good one.
This thread is just to determine if it's more common for the Moto G to have the cheap-sounding rattle for a vibration (especially noticeable when vibrate-on-touch is enabled) haptic feedback is on), or if that is a less common but not rare exception. Sound off on how your haptic feedback sounds. Recordings welcome!
Mine: http://www.youtube.com/watch?v=MT8ehijOn_g
(EDIT) I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
My vibration sounds nothing like that. Mine vibrates nicely, a lot better than the other phone's I've had.
SeannyM said:
My vibration sounds nothing like that. Mine vibrates nicely, a lot better than the other phone's I've had.
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Is yours the US verison? Mine is US 16gb
Hi. I have the US version and i have this issue !
Yeah that doesn't sound normal.
Mines sounds cheap but not like a rattle.
Sent from my MOTO G!!!
Mine rattles slightly. But it seems to only be for short vibrations like haptic feedback on the keyboard. Longer vibrations like for notifications, it sounds completely normal. The biggest issue I'm having with the G is some light bleed on the LCD screen. But even that is barely noticeable.
Sent from my XT1034 using Tapatalk
Jooosty said:
Yeah that doesn't sound normal.
Mines sounds cheap but not like a rattle.
Sent from my MOTO G!!!
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That recording was with the microphone right up against the phone.I made a new recording (I've replaced the original with it) that is maybe a better representation, from a couple inches away instead. It's just so loud. I guess you get what you pay for, and that's one of the cheap components. Although I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
Mine is ok. I have the Brazil version 16G (dual sim).
LudicrousPeed said:
That recording was with the microphone right up against the phone.I made a new recording (I've replaced the original with it) that is maybe a better representation, from a couple inches away instead. It's just so loud. I guess you get what you pay for, and that's one of the cheap components. Although I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
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I took a phone apart (and then returned it's sorry self to Tesco lol)...
The vibration motor is not loose to the board - it is soldered firmly.
The weight is fixed to the shaft of the motor correctly. I attached bits of blutack to the weight - no difference.
The shaft of the motor to which the weight is attached can move up / down a little.
The motor is located right next to the camera, which has moving parts in it (you can hear this on exiting a camera app - an audible click). I wonder if the motor is making something in the camera rattle.
The rattle still happens with the back of the phone and PCB cover removed - so it is something contained in the front part of the phone. To me it sounds more like the vibrate is making the earpiece speaker click.
jfinnie said:
I took a phone apart (and then returned it's sorry self to Tesco lol)...
The vibration motor is not loose to the board - it is soldered firmly.
The weight is fixed to the shaft of the motor correctly. I attached bits of blutack to the weight - no difference.
The shaft of the motor to which the weight is attached can move up / down a little.
The motor is located right next to the camera, which has moving parts in it (you can hear this on exiting a camera app - an audible click). I wonder if the motor is making something in the camera rattle.
The rattle still happens with the back of the phone and PCB cover removed - so it is something contained in the front part of the phone. To me it sounds more like the vibrate is making the earpiece speaker click.
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Nicely done! I think you've narrowed it down as far as possible. The answer then is that on at least most devices (since some owners say theirs is perfectly quiet) either the vibration motor is just of poor, toy quality, or there are loose somethings in the camera or elsewhere that get rattled. Thanks for figuring out that it's not the motor itself.
Yea just checked my 16gb us vibrates just fine.
Sent from my XT1034 using XDA Premium 4 mobile app
903tex said:
Yea just checked my 16gb us vibrates just fine.
Sent from my XT1034 using XDA Premium 4 mobile app
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I have the same problem. I've had a previous moto g that had a more solid vibration tone, but on the down side the back case was a bit loose on the corner right above the buttons making an annoying noise when pressed. Anyway i sold that one because it was the 8gb version and got a new one with 16gb from amazon.uk. Everything is fine with it with this little exception which i noticed as soon as i was setting it up.
Thing is, is it worth it to bother and try speak with amazon to try and get a new one? It seems likes it's a probability game and chances are there is always gonna be some small detail that won't be perfect. Do you think amazon will even swap it considering the type of fault?
Count me as one of the people with a rattling Moto X. Using the 16GB AT&T version and the rattle is fairly annoying for me. Perhaps I'll open it up this weekend and see if we can locate the problem spot...
I have been experiencing exactly same issue with newly delivered moto g from UK. I feel like it is about something shaking inside the camera. But I'm still not brave enough to tear that down and find what is wrong
Ok, so i asked amazon for a replacement giving this problem as a reason and they sent it right away, no questions asked! The new one arrived a few days later, i packed the old one in the same box and left it at the local post office free of charge.
The new one does not have the vibration problem, so that i got rid of! The buttons of the old one were a bit better though. The volume on this is a bit looser but i can live with that.
Sent from my XT1032 using xda app-developers app
I was able to get inside of the phone (which was actually a pretty simple task). And it is clear that this rattle comes out from bad vibration module. There is nothing inside of the phone what is badly fixed or shaky -- the phone is rock solid, The problem looks to be just in that bad vibration rotor.
I've also asked Moto support about any advise and they said to send phone to them. So i really think that there is no other way than just replace this little noisy thing inside of your phone.
Mine sounds fine
Sent from my Moto G XT1028
I have the 16 GB US version and mine is pretty noisy. Doesnt bother me too much and I already rooted so I probably won't be asking for a new one.
Button Problem
LudicrousPeed said:
This thread is just to determine if it's more common for the Moto G to have the cheap-sounding rattle for a vibration (especially noticeable when vibrate-on-touch is enabled) haptic feedback is on), or if that is a less common but not rare exception. Sound off on how your haptic feedback sounds. Recordings welcome!
(EDIT) I've read elsewhere of someone saying their Moto X all of a sudden started sounding like this rather than a smooth, quiet vibration. Almost as if this is a result of a poorly attached vibration motor or one that has become slightly detached.
Click to expand...
Click to collapse
I think the problem is with the buttons man. The power button is somewhat lose on my phone. That should be causing the rattling noise. Check the power button.
I have the newer updated version of the Nexus 5, and I have now noticed a rattle.
My dad has the Nexus 4, and he found a rattle, which made my more conscious about mine. So I've found that I now have a rattle too. I love the phone, and I know it's only a small problem, but should I RMA it? It's only about a month old now.
Would Google let me RMA it for this? I also think the vibration motor may have a slight problem as it does make an almost tweet sound when I type, and I have read that, that is a fairly common problem too.
Does anyone else's new model Nexus 5 rattle still?
I have tried holding the power button etc. but it still happens, so it must be internal.
7ewis said:
I have the newer updated version of the Nexus 5, and I have now noticed a rattle.
My dad has the Nexus 4, and he found a rattle, which made my more conscious about mine. So I've found that I now have a rattle too. I love the phone, and I know it's only a small problem, but should I RMA it? It's only about a month old now.
Would Google let me RMA it for this? I also think the vibration motor may have a slight problem as it does make an almost tweet sound when I type, and I have read that, that is a fairly common problem too.
Does anyone else's new model Nexus 5 rattle still?
I have tried holding the power button etc. but it still happens, so it must be internal.
Click to expand...
Click to collapse
If your holding the power button and it rattled than its probably the ois of the camera which is normal. Or it could be volume buttons. The vibration is it really loud? Or just a tiny noise. If it's really loud and annoying RMA it but if not then you don't need to and shouldn't bother. Also there's an RMA thread. Check that out.
Sent from my Nexus 5 using xda app-developers app
7ewis said:
I have the newer updated version of the Nexus 5, and I have now noticed a rattle.
My dad has the Nexus 4, and he found a rattle, which made my more conscious about mine. So I've found that I now have a rattle too. I love the phone, and I know it's only a small problem, but should I RMA it? It's only about a month old now.
Would Google let me RMA it for this? I also think the vibration motor may have a slight problem as it does make an almost tweet sound when I type, and I have read that, that is a fairly common problem too.
Does anyone else's new model Nexus 5 rattle still?
I have tried holding the power button etc. but it still happens, so it must be internal.
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Click to collapse
OIS camera module is supposed to move but you really have to shake the phone to hear it from what I can tell. Does anyone actually ever do that to their phone?
You can try to RMA it, but remember there's always a chance that you might get a phone with more rattle or a different issue. Although this shouldn't happen it could so if it's not bad I would just keep it. I RMA'd my original one for the rattle issue because it really was loud. Whenever I would slide down the notification bar I would hear it rattle or if I tapped any of the toggles in the top corner. It's really upto you though. From your OP it doesn't seem like it's that bad.
I got this nexus 5 about 5 days ago and I recently noticed that when the screen is on there is a very quiet but definitely present noise coming from the bottom of the phone. At first I was worried that there was something very wrong but it's so unnoticeable that I'm actually starting to think its normal. I can't even hear it if the phone is in my hand, I have to bring the bottom right to my ear to make it out. Another reason I think it could be normal is because everything else on the phone works fine. I know there are some other threads about this but none of them seem the have a real conclusion. So can anyone tell me if they experience this too, and is it normal or should I be worried? It really doesn't affect my experience that much because I can't even hear it unless I really try.
The video of the problem doesn't work.
@atnb27
Bump
Ttt
Maybe you just have really good ears? Mine doesn't do it.
Mine doesn't either
dicecuber said:
The video of the problem doesn't work.
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Sorry what does that mean?
There's no video bruh
This thread dicusses a clicking sound that people are reporting coming from the top of their Pixel 2, when NFC is on: https://forum.xda-developers.com/pixel-2/help/clicking-phone-calls-t3691069.
Disabling NFC makes the clicking sound go away. It is audible at all times when the screen is on. At least some people, including me, find that it is louder when you put your ear to the back of the phone at the top, than when you hold the earpiece to your ear. So it is not clear if the sound is coming directly from the earpiece or not. But it is loud enough to be audible during calls and very annoying. The issue seems to only affect the Pixel 2 and not the 2 XL.
I'm just wondering if there are people with the Pixel 2 who do not hear the clicking sound? Is it just the few people commenting in the other thread or is this more or less a universal problem? I've seen very few reports (just one) of people saying they do not have this issue with their Pixel 2.
No clicking here
Chronzy said:
No clicking here
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I RMA'd my device, so it's good to know I have some chance of getting one without the issue. Generally Google has apparently stopped RMAing devices for this issue while the look into it. They said they did not want to just send me another device that would also potentially have the issue. That makes sense. But after I talked to customer service for a while, they said they'd send me a new one anyway.
Neither I nor my wife have noticed this problem on our Pixel 2 phones.
I do not have this issue.
no problems here
No issues here and I have made a lot of calls in the short time I have had it
Thanks for the responses so far.
Just to be clear, the clicking sound only occurs when NFC is on. So those saying they do not have the problem have NFC on and still do not hear the clicking sound?
Could all that does not have this issue post their first 5 characters of serial numbers ?
Mine is FA79T bought from Carphone Warehouse and have this issue
wazka2 said:
Could all that does not have this issue post their first 5 characters of serial numbers ?
Mine is FA79T bought from Carphone Warehouse and have this issue
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wazka2 just wanted to know what you was planning on doing. I was going to pick one up from CPW this afternoon.
Reading online reviews show they are not very good in returns if purchased in store.
xxnoelziexx said:
wazka2 just wanted to know what you was planning on doing. I was going to pick one up from CPW this afternoon.
Reading online reviews show they are not very good in returns if purchased in store.
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I think I will go in to store to get it replaced. Although I believe Google will sort it with update I might get a unit that does not crush blacks like mine.
Carphone is ok with replacements in the first 30 days period. I have gone through 4 Nexus 6p with them.
Also spoke to Google and they said even though bought elswere they will still provide support and replacements if you want to go through them later on.
I absolutely love this phone.
I bought mine from CPW on Thursday, no clicking sounds despite NFC being turned on serial prefix FA79L.
As previously mentioned, Google will provide warranty cover for 2 years in the E.U.
The camera on this device is excellent.
Strangely after charging my phone the issue is gone...
FA79T here bought from EE no problems at all
UK Mobiles.co.uk Serial beginning HT79S
No issues, NFC on and used for Android Pay several times.
FA79L from EE - no problems so far (only about 4 hours old!)
this is really a nice thread. at least google will be aware thats this issue is not happening on all devices.
Mine is from the Google Store, don't have any noise at all while on a call with those conditions met.
No clicking, and idk what it would even sound like. Anyone have a good recording of it?
Pixel 2 XL here.
stuff said:
No clicking, and idk what it would even sound like. Anyone have a good recording of it?
Pixel 2 XL here.
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Sounds like the second hand on a watch. Very noticeable in a quiet environment during a call. With NFC off, sound isn't present. But there's still some sort of hiss/whine similar to a HDD working. If you turn on the flashlight, that whine goes away. It can also be heard from the back of the phone near the camera.
Unfortunately for me I had these noises. Found out after reading the forums/Reddit. Getting a replacement next week from Google. Serial started with "FA."
I believe people with the XL 2 don't have this issue.
But despite those issues, the pixel 2 is great!
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